First Horizon Bank

Lead and manage the client services team to ensure operational excellence and a seamless customer experience at the Winston Salem site. | Minimum 5 years experience in client services or operations management, strong leadership and communication skills, and ability to work on-site full-time in Winston Salem, NC. | Job Title: First Horizon Client Services - Site Leader Company Overview: First Horizon Bank is a leading financial institution committed to delivering exceptional banking services and innovative solutions to our customers. With a strong presence in the southeastern United States, we pride ourselves on fostering a collaborative and customer-centric culture that drives success and growth. Role Overview: As the Site Leader for First Horizon Client Services, you will play a pivotal role in overseeing daily operations at our Winston Salem, NC location. Your leadership will ensure a seamless customer experience by driving operational excellence and fostering a high-performing team environment. What You'll Do: - You will lead and manage the on-site client services team to achieve operational goals and deliver outstanding customer service. - You will develop and implement strategies to improve process efficiency and customer satisfaction. - You will monitor key performance indicators and use data-driven insights to guide decision-making. - You will collaborate with cross-functional teams to align site operations with broader organizational objectives. - You will ensure compliance with regulatory requirements and internal policies. - You will coach, mentor, and develop team members to enhance their skills and career growth. - You will manage resource allocation and scheduling to optimize productivity. - You will address and resolve escalated customer issues promptly and effectively. What You Bring: - Minimum of 5 years of experience in client services or operations management, preferably within the banking or financial services industry. - Proven leadership skills with experience managing teams in a fast-paced environment. - Strong analytical and problem-solving abilities with a focus on process improvement. - Excellent communication and interpersonal skills to engage effectively with customers and team members. - Ability to work on-site full-time in Winston Salem, NC. Bonus Points If You Have: - Experience with banking operations and regulatory compliance. - Familiarity with customer relationship management (CRM) systems. - Certification in project management or operational excellence methodologies. - Bilingual skills or experience working in diverse cultural environments. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer paid time off and wellness programs to support work-life balance. - We offer employee recognition programs to celebrate your achievements. Ready to Apply? If you are ready to lead a dynamic team and make a meaningful impact at First Horizon Bank, please submit your resume and cover letter through our careers portal. We look forward to hearing from you!

Manage daily site operations and lead the client services team to deliver exceptional customer experiences while ensuring compliance and operational excellence. | Minimum 5 years experience in client services or operations management within banking, strong leadership, communication skills, and knowledge of banking operations and compliance. | Job Title: First Horizon Client Services - Site Leader Company Overview: First Horizon Bank is a leading financial institution committed to delivering exceptional banking services and innovative solutions to our customers. With a strong presence in the southeastern United States, we pride ourselves on fostering a collaborative and customer-centric culture that drives success and growth. Role Overview: As the Site Leader for Client Services at First Horizon Bank, you will play a pivotal role in overseeing daily operations and ensuring an outstanding customer experience at our Winston Salem, NC location. You will lead a dedicated team focused on operational excellence and customer satisfaction, driving continuous improvement and aligning with the bank’s strategic goals. What You'll Do: - You will manage and lead the client services team to achieve operational targets and deliver superior customer service. - You will oversee daily site operations, ensuring compliance with company policies and regulatory requirements. - You will develop and implement strategies to enhance customer experience and streamline processes. - You will collaborate with cross-functional teams to address challenges and identify opportunities for improvement. - You will monitor performance metrics and prepare reports to inform leadership decisions. - You will foster a positive work environment that encourages teamwork, professional development, and employee engagement. - You will handle escalated customer issues with professionalism and resolve them effectively. - You will ensure the site adheres to safety and security protocols at all times. What You Bring: - Minimum of 5 years of experience in client services or operations management, preferably within the banking or financial services industry. - Strong leadership skills with a proven track record of managing teams and driving performance. - Excellent communication and interpersonal skills to engage effectively with customers and staff. - Solid understanding of banking operations, compliance standards, and regulatory requirements. - Ability to analyze data and use metrics to drive decision-making and operational improvements. - Proficiency in Microsoft Office Suite and experience with banking software systems. Bonus Points If You Have: - Experience working in a fast-paced banking environment with a focus on customer service excellence. - Knowledge of risk management and internal controls within financial institutions. - Certification in project management or operational excellence methodologies. - Bilingual skills or experience working with diverse customer populations. What We Offer: - We offer a competitive salary and comprehensive benefits package including health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement within a supportive and inclusive culture. - We offer paid time off and flexible scheduling to support work-life balance. - We offer employee wellness programs and resources to promote health and well-being. - We offer a dynamic and engaging work environment where your contributions make a real impact. Ready to Apply? If you are passionate about leading teams and delivering exceptional client service, please submit your resume and cover letter through our careers portal at First Horizon Bank’s website. We look forward to hearing from you!

Provide exceptional customer service by managing inquiries, assisting with banking transactions, and resolving issues efficiently in a contact center environment. | At least 2 years of customer service or banking experience, strong communication and problem-solving skills, proficiency with CRM software, and ability to work in a fast-paced environment. | Job Title: Client Service Banker - Contact Center Company Overview: First Horizon Bank is a leading financial institution committed to delivering exceptional banking experiences to our customers. With a strong presence across the region, we pride ourselves on our customer-centric approach and innovative solutions that empower individuals and businesses to achieve their financial goals. Role Overview: As a Client Service Banker in our Contact Center, you will play a vital role in providing outstanding service and support to our customers. You will be the first point of contact, helping clients navigate their banking needs with professionalism and care, ensuring a seamless and positive experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and digital channels. - You will assist clients with account management, transactions, and product information. - You will identify customer needs and recommend appropriate banking products and services. - You will resolve customer issues efficiently, escalating when necessary to ensure satisfaction. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to improve service delivery and customer experience. - You will stay informed about bank policies, products, and regulatory requirements. - You will contribute to a positive team environment by sharing knowledge and supporting colleagues. What You Bring: - Minimum of 2 years of experience in customer service or banking roles. - Strong communication skills with the ability to engage customers effectively. - Proficiency in using CRM software and banking systems. - Ability to multitask and manage time efficiently in a fast-paced environment. - Detail-oriented with strong problem-solving skills. - Commitment to delivering high-quality customer service. Bonus Points If You Have: - Experience working in a contact center or call center environment. - Knowledge of financial products and services. - Bilingual abilities to support diverse customer base. - Familiarity with regulatory compliance in banking. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work culture. - We offer ongoing training and development programs. - We offer employee wellness and recognition initiatives. Ready to Apply? To join our team at First Horizon Bank, please submit your resume and cover letter through our careers portal or email us directly at careers@firsthorizon.com. We look forward to hearing from you!

Lead and manage the on-site client services team to ensure operational excellence and superior customer experience at the Winston Salem location. | Minimum 5 years experience in banking operations or client services leadership with strong knowledge of banking regulations and excellent leadership skills. | Job Title: First Horizon Client Services - Site Leader Company Overview: First Horizon Bank is a leading regional financial institution committed to delivering exceptional banking services and innovative financial solutions. With a strong presence in the southeastern United States, we pride ourselves on fostering a customer-centric culture and supporting community growth. Role Overview: As the Site Leader for Client Services at First Horizon Bank, you will play a pivotal role in overseeing daily operations and ensuring an outstanding customer experience at our Winston Salem location. You will lead a dedicated team focused on operational excellence and client satisfaction. What You'll Do: - You will manage and lead the on-site client services team to achieve operational goals and deliver superior customer service. - You will oversee daily branch operations, ensuring compliance with banking policies and regulatory requirements. - You will develop and implement strategies to enhance customer experience and streamline service delivery. - You will collaborate with cross-functional teams to address client needs and resolve issues promptly. - You will monitor performance metrics and provide coaching and development opportunities for your team. - You will ensure a safe and welcoming environment for both clients and staff. - You will drive continuous improvement initiatives to optimize operational efficiency. What You Bring: - You bring at least 5 years of experience in banking operations or client services leadership. - You have strong knowledge of banking regulations and compliance standards. - You possess excellent leadership and team management skills. - You demonstrate exceptional communication and problem-solving abilities. - You are proficient in operational risk management and process improvement. Bonus Points If You Have: - Experience working in a regional bank or financial services environment. - Proven success in driving customer satisfaction and operational excellence. - Familiarity with digital banking platforms and technology integration. - Certification in banking operations or leadership is a plus. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive workplace culture. - We offer paid time off and employee wellness programs. - We offer a dynamic work environment focused on innovation and customer success. Ready to Apply? Please submit your resume and cover letter through our careers portal at First Horizon Bank's official website. We look forward to learning how you can contribute to our team and help us deliver exceptional client service.

Provide exceptional customer service by managing inquiries, assisting with account transactions, recommending banking products, and ensuring compliance. | At least 2 years of customer service or banking experience, strong communication skills, proficiency with banking software, and knowledge of banking products and regulations. | Job Title: Client Service Banker - Contact Center Company Overview: First Horizon Bank is a leading financial institution committed to delivering exceptional banking experiences to our customers. With a strong presence across the region, we pride ourselves on our customer-centric approach and innovative solutions that empower individuals and businesses to achieve their financial goals. Role Overview: As a Client Service Banker in our Contact Center, you will play a vital role in providing outstanding service and support to our customers. You will be the first point of contact, helping to resolve inquiries, offer banking solutions, and ensure a seamless customer experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and digital channels. - You will assist customers with account management, transactions, and product information. - You will identify customer needs and recommend appropriate banking products and services. - You will collaborate with internal teams to resolve complex issues efficiently. - You will maintain accurate records of customer interactions and transactions. - You will adhere to compliance and regulatory requirements in all customer interactions. - You will contribute to continuous improvement initiatives to enhance service quality. What You Bring: - Minimum of 2 years of experience in customer service or banking roles. - Strong communication and interpersonal skills with a customer-focused mindset. - Proficiency in using banking software and CRM systems. - Ability to multitask and manage time effectively in a fast-paced environment. - Knowledge of banking products, services, and regulatory guidelines. Bonus Points If You Have: - Experience working in a contact center or call center environment. - Bilingual skills or proficiency in multiple languages. - Previous sales experience in financial services. - Certification in banking or customer service excellence. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer employee wellness programs and work-life balance initiatives. - We offer paid time off and retirement savings plans. Ready to Apply? To join our team at First Horizon Bank as a Client Service Banker - Contact Center, please submit your resume and cover letter through our careers portal or email them directly to our recruitment team. We look forward to hearing from you!

Manage commercial loan portfolios by underwriting, identifying credit risks, collaborating with relationship managers, preparing credit proposals, and servicing loans. | Bachelor's degree with 5+ years commercial credit or lending experience, strong analytical and credit underwriting skills, excellent communication and organizational abilities. | Location: On site at location listed in the job posting Summary The Portfolio Manager is responsible for proactively managing portfolios by identifying trends and alerting management to changes in portfolio conditions. Partners with Relationship Managers to manage credit proposals and renewals; independently prioritizes requests, identifies risk and risk ratings, recommends and evaluates credit structure, and prepares proposals. Contributes to the development of profitable long-term credits. Essential Duties and Responsibilities • Primarily responsible for underwriting and servicing of commercial loan portfolios • Proactively identifies credit weaknesses / trends and alerts management to deterioration • Collaborates with RM to prioritize new credit requests, renewals, and reviews • Provides risk ratings and recommends appropriate credit structure • Identifies policy exceptions • Prepares approval, commitment, proposal document, and participates in documentation process including the identification of covenants and other key provisions • Participates in customer meetings to discuss alternative credit structures and to clarify any questions. Also interacts with clients during due diligence and finalizing credit package • Serves as a secondary customer contact to the Relationship Manager Supervisory Responsibilities • No supervisory responsibilities Qualifications: • Bachelor’s degree in business, finance, accounting or equivalent work experience • 5+ years commercial credit or lending experience required; 10+ preferred • Strong analytical abilities, credit underwriting skills • Goal oriented, ability to take initiative using strong problem-solving skills • Strong relationship building and interpersonal skills • Excellent verbal and written communication skills • Strong organizational skills • Excellent computer proficiency (MS Office – Word, Excel, PowerPoint, and Outlook) About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Manage commercial loan portfolios by underwriting, servicing, identifying credit risks, collaborating with relationship managers, and preparing credit proposals. | Bachelor’s degree with 5+ years commercial credit or lending experience, strong analytical and credit underwriting skills, excellent communication and organizational skills. | Location: On site at location listed in the job posting Summary The Portfolio Manager is responsible for proactively managing portfolios by identifying trends and alerting management to changes in portfolio conditions. Partners with Relationship Managers to manage credit proposals and renewals; independently prioritizes requests, identifies risk and risk ratings, recommends and evaluates credit structure, and prepares proposals. Contributes to the development of profitable long-term credits. Essential Duties And Responsibilities • Primarily responsible for underwriting and servicing of commercial loan portfolios • Proactively identifies credit weaknesses / trends and alerts management to deterioration • Collaborates with RM to prioritize new credit requests, renewals, and reviews • Provides risk ratings and recommends appropriate credit structure • Identifies policy exceptions • Prepares approval, commitment, proposal document, and participates in documentation process including the identification of covenants and other key provisions • Participates in customer meetings to discuss alternative credit structures and to clarify any questions. Also interacts with clients during due diligence and finalizing credit package • Serves as a secondary customer contact to the Relationship Manager Supervisory Responsibilities • No supervisory responsibilities Qualifications: • Bachelor’s degree in business, finance, accounting or equivalent work experience • 5+ years commercial credit or lending experience required; 10+ preferred • Strong analytical abilities, credit underwriting skills • Goal oriented, ability to take initiative using strong problem-solving skills • Strong relationship building and interpersonal skills • Excellent verbal and written communication skills • Strong organizational skills • Excellent computer proficiency (MS Office – Word, Excel, PowerPoint, and Outlook) About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

Manage commercial loan portfolios by underwriting credit, assessing risks, preparing proposals, and collaborating with relationship managers. | Bachelor’s degree with 5+ years commercial credit or lending experience, strong analytical and relationship skills, and proficiency in MS Office. | Location: On site at Memphis, TN, Nashville, TN, Atlanta, GA, New Orleans, LA, or Birmingham, AL. Summary At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. The Portfolio Manager is responsible for proactively managing portfolios by identifying trends and alerting management to changes in portfolio conditions. Partners with Relationship Managers to manage credit proposals and renewals; independently prioritizes requests, identifies risk and risk ratings, recommends and evaluates credit structure, and prepares proposals. Contributes to the development of profitable long-term credits. Essential Duties and Responsibilities • Primarily responsible for underwriting and servicing of commercial loan portfolios • Proactively identifies credit weaknesses / trends and alerts management to deterioration • Collaborates with RM to prioritize new credit requests, renewals, and reviews • Provides risk ratings and recommends appropriate credit structure • Identifies policy exceptions • Prepares approval, commitment, proposal document, and participates in documentation process including the identification of covenants and other key provisions • Participates in customer meetings to discuss alternative credit structures and to clarify any questions. Also interacts with clients during due diligence and finalizing credit package • Serves as a secondary customer contact to the Relationship Manager Supervisory Responsibilities • No supervisory responsibilities Qualifications: • Bachelor’s degree in business, finance, accounting or equivalent work experience • 5+ years commercial credit or lending experience required; 10+ preferred • Strong analytical abilities, credit underwriting skills • Goal oriented, ability to take initiative using strong problem-solving skills • Strong relationship building and interpersonal skills • Excellent verbal and written communication skills • Strong organizational skills • Excellent computer proficiency (MS Office – Word, Excel, PowerPoint, and Outlook) About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube