First Horizon Bank

Compensation

Full Description

Job Title: First Horizon Client Services - Site Leader Company Overview: First Horizon Bank is a leading financial institution committed to delivering exceptional banking services and innovative solutions to our customers. With a strong presence in the southeastern United States, we pride ourselves on fostering a collaborative and customer-centric culture that drives success and growth. Role Overview: As the Site Leader for First Horizon Client Services, you will play a pivotal role in overseeing daily operations at our Winston Salem, NC location. Your leadership will ensure a seamless customer experience by driving operational excellence and fostering a high-performing team environment. What You'll Do: - You will lead and manage the on-site client services team to achieve operational goals and deliver outstanding customer service. - You will develop and implement strategies to improve process efficiency and customer satisfaction. - You will monitor key performance indicators and use data-driven insights to guide decision-making. - You will collaborate with cross-functional teams to align site operations with broader organizational objectives. - You will ensure compliance with regulatory requirements and internal policies. - You will coach, mentor, and develop team members to enhance their skills and career growth. - You will manage resource allocation and scheduling to optimize productivity. - You will address and resolve escalated customer issues promptly and effectively. What You Bring: - Minimum of 5 years of experience in client services or operations management, preferably within the banking or financial services industry. - Proven leadership skills with experience managing teams in a fast-paced environment. - Strong analytical and problem-solving abilities with a focus on process improvement. - Excellent communication and interpersonal skills to engage effectively with customers and team members. - Ability to work on-site full-time in Winston Salem, NC. Bonus Points If You Have: - Experience with banking operations and regulatory compliance. - Familiarity with customer relationship management (CRM) systems. - Certification in project management or operational excellence methodologies. - Bilingual skills or experience working in diverse cultural environments. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer paid time off and wellness programs to support work-life balance. - We offer employee recognition programs to celebrate your achievements. Ready to Apply? If you are ready to lead a dynamic team and make a meaningful impact at First Horizon Bank, please submit your resume and cover letter through our careers portal. We look forward to hearing from you!