First Horizon Bank

Compensation

Full Description

Job Title: First Horizon Client Services - Site Leader Company Overview: First Horizon Bank is a leading regional financial institution committed to delivering exceptional banking services and innovative financial solutions. With a strong presence in the southeastern United States, we pride ourselves on fostering a customer-centric culture and supporting community growth. Role Overview: As the Site Leader for Client Services at First Horizon Bank, you will play a pivotal role in overseeing daily operations and ensuring an outstanding customer experience at our Winston Salem location. You will lead a dedicated team focused on operational excellence and client satisfaction. What You'll Do: - You will manage and lead the on-site client services team to achieve operational goals and deliver superior customer service. - You will oversee daily branch operations, ensuring compliance with banking policies and regulatory requirements. - You will develop and implement strategies to enhance customer experience and streamline service delivery. - You will collaborate with cross-functional teams to address client needs and resolve issues promptly. - You will monitor performance metrics and provide coaching and development opportunities for your team. - You will ensure a safe and welcoming environment for both clients and staff. - You will drive continuous improvement initiatives to optimize operational efficiency. What You Bring: - You bring at least 5 years of experience in banking operations or client services leadership. - You have strong knowledge of banking regulations and compliance standards. - You possess excellent leadership and team management skills. - You demonstrate exceptional communication and problem-solving abilities. - You are proficient in operational risk management and process improvement. Bonus Points If You Have: - Experience working in a regional bank or financial services environment. - Proven success in driving customer satisfaction and operational excellence. - Familiarity with digital banking platforms and technology integration. - Certification in banking operations or leadership is a plus. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive workplace culture. - We offer paid time off and employee wellness programs. - We offer a dynamic work environment focused on innovation and customer success. Ready to Apply? Please submit your resume and cover letter through our careers portal at First Horizon Bank's official website. We look forward to learning how you can contribute to our team and help us deliver exceptional client service.