First Horizon Bank

Compensation

Full Description

Job Title: Client Service Banker - Contact Center Company Overview: First Horizon Bank is a leading financial institution committed to delivering exceptional banking experiences to our customers. With a strong presence across the region, we pride ourselves on our customer-centric approach and innovative solutions that empower individuals and businesses to achieve their financial goals. Role Overview: As a Client Service Banker in our Contact Center, you will play a vital role in providing outstanding service and support to our customers. You will be the first point of contact, helping clients navigate their banking needs with professionalism and care, ensuring a seamless and positive experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and digital channels. - You will assist clients with account management, transactions, and product information. - You will identify customer needs and recommend appropriate banking products and services. - You will resolve customer issues efficiently, escalating when necessary to ensure satisfaction. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to improve service delivery and customer experience. - You will stay informed about bank policies, products, and regulatory requirements. - You will contribute to a positive team environment by sharing knowledge and supporting colleagues. What You Bring: - Minimum of 2 years of experience in customer service or banking roles. - Strong communication skills with the ability to engage customers effectively. - Proficiency in using CRM software and banking systems. - Ability to multitask and manage time efficiently in a fast-paced environment. - Detail-oriented with strong problem-solving skills. - Commitment to delivering high-quality customer service. Bonus Points If You Have: - Experience working in a contact center or call center environment. - Knowledge of financial products and services. - Bilingual abilities to support diverse customer base. - Familiarity with regulatory compliance in banking. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work culture. - We offer ongoing training and development programs. - We offer employee wellness and recognition initiatives. Ready to Apply? To join our team at First Horizon Bank, please submit your resume and cover letter through our careers portal or email us directly at careers@firsthorizon.com. We look forward to hearing from you!