First Horizon Bank

Compensation

Full Description

Job Title: Client Service Banker - Contact Center Company Overview: First Horizon Bank is a leading financial institution committed to delivering exceptional banking experiences to our customers. With a strong presence across the region, we pride ourselves on our customer-centric approach and innovative solutions that empower individuals and businesses to achieve their financial goals. Role Overview: As a Client Service Banker in our Contact Center, you will play a vital role in providing outstanding service and support to our customers. You will be the first point of contact, helping to resolve inquiries, offer banking solutions, and ensure a seamless customer experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and digital channels. - You will assist customers with account management, transactions, and product information. - You will identify customer needs and recommend appropriate banking products and services. - You will collaborate with internal teams to resolve complex issues efficiently. - You will maintain accurate records of customer interactions and transactions. - You will adhere to compliance and regulatory requirements in all customer interactions. - You will contribute to continuous improvement initiatives to enhance service quality. What You Bring: - Minimum of 2 years of experience in customer service or banking roles. - Strong communication and interpersonal skills with a customer-focused mindset. - Proficiency in using banking software and CRM systems. - Ability to multitask and manage time effectively in a fast-paced environment. - Knowledge of banking products, services, and regulatory guidelines. Bonus Points If You Have: - Experience working in a contact center or call center environment. - Bilingual skills or proficiency in multiple languages. - Previous sales experience in financial services. - Certification in banking or customer service excellence. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer employee wellness programs and work-life balance initiatives. - We offer paid time off and retirement savings plans. Ready to Apply? To join our team at First Horizon Bank as a Client Service Banker - Contact Center, please submit your resume and cover letter through our careers portal or email them directly to our recruitment team. We look forward to hearing from you!