First Horizon Bank

Compensation

Full Description

Job Title: First Horizon Client Services - Site Leader Company Overview: First Horizon Bank is a leading financial institution committed to delivering exceptional banking services and innovative solutions to our customers. With a strong presence in the southeastern United States, we pride ourselves on fostering a collaborative and customer-centric culture that drives success and growth. Role Overview: As the Site Leader for Client Services at First Horizon Bank, you will play a pivotal role in overseeing daily operations and ensuring an outstanding customer experience at our Winston Salem, NC location. You will lead a dedicated team focused on operational excellence and customer satisfaction, driving continuous improvement and aligning with the bank’s strategic goals. What You'll Do: - You will manage and lead the client services team to achieve operational targets and deliver superior customer service. - You will oversee daily site operations, ensuring compliance with company policies and regulatory requirements. - You will develop and implement strategies to enhance customer experience and streamline processes. - You will collaborate with cross-functional teams to address challenges and identify opportunities for improvement. - You will monitor performance metrics and prepare reports to inform leadership decisions. - You will foster a positive work environment that encourages teamwork, professional development, and employee engagement. - You will handle escalated customer issues with professionalism and resolve them effectively. - You will ensure the site adheres to safety and security protocols at all times. What You Bring: - Minimum of 5 years of experience in client services or operations management, preferably within the banking or financial services industry. - Strong leadership skills with a proven track record of managing teams and driving performance. - Excellent communication and interpersonal skills to engage effectively with customers and staff. - Solid understanding of banking operations, compliance standards, and regulatory requirements. - Ability to analyze data and use metrics to drive decision-making and operational improvements. - Proficiency in Microsoft Office Suite and experience with banking software systems. Bonus Points If You Have: - Experience working in a fast-paced banking environment with a focus on customer service excellence. - Knowledge of risk management and internal controls within financial institutions. - Certification in project management or operational excellence methodologies. - Bilingual skills or experience working with diverse customer populations. What We Offer: - We offer a competitive salary and comprehensive benefits package including health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement within a supportive and inclusive culture. - We offer paid time off and flexible scheduling to support work-life balance. - We offer employee wellness programs and resources to promote health and well-being. - We offer a dynamic and engaging work environment where your contributions make a real impact. Ready to Apply? If you are passionate about leading teams and delivering exceptional client service, please submit your resume and cover letter through our careers portal at First Horizon Bank’s website. We look forward to hearing from you!