Atera

Lead onboarding and technical implementation for strategic customers, design tailored solutions, collaborate cross-functionally, and provide expert guidance on integrations and AI automation. | Experience in technical customer enablement, solution design, project management, API integrations, and ability to work in a hybrid, customer-facing role. | As a Customer Solutions Engineer at Atera, you will lead the onboarding and technical enablement of our most strategic and complex customers. This is a hybrid, highly customer-facing role that blends deep technical knowledge, project management, and solution design to drive customer success.You'll serve as a trusted advisor, designing and implementing scalable solutions, including onboarding our most advanced AI-powered automations. This is an exciting opportunity to work at the intersection of technology, innovation, and strategic customer impact.What You’ll Be Responsible For:Own end-to-end onboarding and technical implementation for strategic accountsDesign tailored solutions using Atera’s full platform (RMM, PSA, and AI)Lead technical discovery, planning, deployment, and handoffCollaborate with Product, Engineering, and Customer Success to ensure a seamless customer experienceProvide expert guidance on prompt engineering and API based integrationsServe as the technical authority during customer engagements, including onsite visits as neededBuild implementation plans that drive fast time to value and high product adoptionIdentify and escalate customer feedback and product enhancement opportunities

Manage day-to-day office operations, employee engagement, travel arrangements, event logistics, and serve as a resource for employees in the NYC office. | Experience managing office administrative tasks, coordinating events, handling travel logistics, and working onsite in an office environment. | We are looking for a bright, energetic, and highly organized Office Manager to support our NY office.This job is the ultimate “get stuff done” job and the successful candidate will be able to hit the ground running, with an opportunity to quickly establish their value by taking on responsibility for managing various administrative (finance, events) support details necessary to keep the office running such as:Managing day-to-day administrative activities and office operations including food and other supply orders, cleaning services, deliveries, etc.Build and coordinate employee engagement activities that foster an authentic, inclusive, and connected workplace cultureServe as a go-to resource for employees on all things related to the officeManage the onboarding and offboarding process for employees.Reserve flights & hotels and conduct travel reports.Support management and company events.Manage scheduling needs for the NY team, including booking meeting rooms, maintaining team calendars, and coordinating visits from HQ or partners.Manage all logistical and administrative aspects of conferences, tradeshows & branded events.Available to work onsite from our NYC office.

Lead integrated PR and analyst relations strategies, manage external agencies and analyst relationships, develop crisis communication protocols, and deliver performance reports to senior leadership. | Senior-level experience in PR and analyst relations, proven track record of media coverage and thought leadership, ability to manage external agencies and strategic analyst partnerships, and strong communication skills. | We are seeking an accomplished Public Relations (PR) & Analyst Relations (AR) Manager to shape, protect, and elevate our brand reputation while strengthening relationships with top-tier industry analysts and firms. This senior-level role will act as the primary liaison with our PR agency, Gartner, Forrester, and other strategic partners, turning industry influence into tangible business impact. The ideal candidate is a seasoned communicator with a proven track record of driving thought leadership, securing high-impact media coverage, and maximizing analyst engagement.2 main areas of responsibility Public Relations (PR)Lead the development and execution of integrated PR strategies to elevate brand visibility and position Atera as an industry leader.Partner with and manage the external PR agency to secure consistent, high-value media coverage in top-tier outlets.Proactively identify opportunities for thought leadership and speaking engagements.Develop and maintain crisis communication protocols, act as a trusted advisor to leadership and ensure timely, accurate, and coordinated responses to media and stakeholders.Define success metrics for PR and AR programs, track and analyze media coverage, and deliver regular performance reports to senior leadership.Analyst Relations (AR)Build and maintain strategic relationships with key analysts at Gartner, Forrester, and other influential firms.Develop and execute AR strategies aligned with corporate objectives and go-to-market plans.Coordinate analyst briefings, inquiries, and strategy sessions to ensure accurate, positive, and timely coverage.Leverage analyst insights to inform product positioning, messaging, and competitive strategy.Manage deliverables for inclusion in relevant analyst reports, rankings, and evaluations..

Lead and manage a team of 6 customer success managers handling enterprise accounts, oversee client escalations, drive team performance, and ensure alignment with client business needs and company goals. | Experience leading customer success teams, managing enterprise client relationships, strong project and performance management skills, and ability to mentor and develop team members. | About Atera:Atera is inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.Atera’s all-in-one AI-powered IT platform is revolutionizing the IT industry. By creating an AI-powered IT platform, Atera's all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps over 12,0000 companies achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes, faster.Atera’s team of passionate, dedicated, and committed individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.We are looking for an Enterprise Customer Team Lead to join our New York Branch!The CS Team Lead directly manages 6 team members, responsible for Atera’s largest clients. The Enterprise CSM team is responsible for the success of the account, managing the partnership, monitoring, analyzing, and optimizing the data, and working towards quarterly targets and KPIs. As their team lead, you will be measured on the book of business of your entire team. This role reports to the Director of Customer Success. Responsibilities:Serve as a client-facing escalation point for Atera’s US clients, ranging from SMB, mid-market, Enterprise, and Strategic accountsLead project management of Atera’s top clients Be your team members' “go-to person” personally and professionally. Hire, train, and mentor team members and provide professional guidance, including deliverables review and creating best practices.Evaluate and monitor ICs’ performance - provide ongoing and periodic constructive feedbackSet short and medium-term professional and personal goal setting for ICsListen to team members’ feedback and resolve/promptly resolve issues or conflicts.Take a leading role in promoting the group’s goals by implementing existing processes and creating deliverables. Ensure maximum alignment with and impact on clients’ business needs and the company's commercial goals, with all internal stakeholders. Manage all day-to-day team tasks with the highest degree of professionalism and service, ensuring all KPIs are met or exceeded.

Lead the onboarding and technical implementation for strategic accounts while designing tailored solutions using Atera’s platform. Collaborate with various teams to ensure a seamless customer experience and provide expert guidance on technical matters. | Candidates should have 3-5+ years in a technical, customer-facing role with strong technical knowledge in IT operations and experience with API integrations. Excellent communication skills and a track record of delivering value quickly are essential. | Description As a Field Deployment Engineer (FDE) at Atera, you will lead the onboarding and technical enablement of our most strategic and complex customers. This is a hybrid, highly customer-facing role that blends deep technical knowledge, project management, and solution design to drive customer success. You'll serve as a trusted advisor, designing and implementing scalable solutions, including onboarding our most advanced AI-powered automations. This is an exciting opportunity to work at the intersection of technology, innovation, and strategic customer impact. What You’ll Be Responsible For: Own end-to-end onboarding and technical implementation for strategic accounts Design tailored solutions using Atera’s full platform (RMM, PSA, and AI) Lead technical discovery, planning, deployment, and handoff Collaborate with Product, Engineering, and Customer Success to ensure a seamless customer experience Provide expert guidance on prompt engineering and API based integrations Serve as the technical authority during customer engagements, including onsite visits as needed Build implementation plans that drive fast time to value and high product adoption Identify and escalate customer feedback and product enhancement opportunities Requirements What You’ll Need to Succeed: 3 – 5+ years in a technical, customer-facing role (e.g., Solutions Engineer, Deployment Engineer, Technical Consultant) Strong technical acumen in IT operations, RMM, PSA, or similar platforms - a must Hands-on experience with API integrations and scripting Experience in Python, PowerShell, and REST APIs - an advantage Practical understanding of prompt engineering and deploying AI-based solutions Excellent communication skills and the ability to simplify complex technical concepts Track record of delivering value quickly and driving software adoption Experience working directly with MSPs, internal IT teams, and enterprise customers Willingness to travel for occasional onsite customer visits Strong project planning and stakeholder management skills Benefits and compensation For this position, we offer a total annual salary of: $185,000. In addition Atera offers comprehensive Health and Vision benefits, 401K matching, and a generous PTO plan.At Atera, we operate under a hybrid model, allowing our employees the flexibility of three office days per week in our beautiful One Penn office, enabling collaboration and connection while also accommodating remote work arrangements. Dedicated to fostering a culture of equality, diversity, and inclusion, Atera is committed to eradicating discrimination in all its forms. We value the unique perspectives and contributions of each individual and strive to create an environment where all employees are empowered to thrive. Our recruitment process is merit-based, ensuring that qualified candidates are considered regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. We are dedicated to building a workforce that reflects the diversity of society and our customer base, and we are committed to creating an inclusive environment where every employee feels valued, respected, and empowered to excel. About Atera Atera is transforming the world of IT management with an all-in-one platform that unifies Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and the industry’s first autonomous IT agent. Our AI-powered technology allows IT professionals to resolve issues before users even notice, improving productivity, scalability, and service delivery at every level. We serve managed service providers (MSPs), internal IT teams, and global enterprises across industries, and we’re just getting started.

The Field Deployment Engineer will lead the onboarding and technical implementation for strategic accounts, designing tailored solutions using Atera’s platform. They will collaborate with various teams to ensure a seamless customer experience and provide expert guidance on technical matters. | Candidates should have 3-5+ years in a technical, customer-facing role with strong technical knowledge in IT operations and experience with API integrations. Excellent communication skills and a track record of delivering value quickly are essential. | Description As a Field Deployment Engineer (FDE) at Atera, you will lead the onboarding and technical enablement of our most strategic and complex customers. This is a hybrid, highly customer-facing role that blends deep technical knowledge, project management, and solution design to drive customer success. You'll serve as a trusted advisor, designing and implementing scalable solutions, including onboarding our most advanced AI-powered automations. This is an exciting opportunity to work at the intersection of technology, innovation, and strategic customer impact. What You’ll Be Responsible For: Own end-to-end onboarding and technical implementation for strategic accounts Design tailored solutions using Atera’s full platform (RMM, PSA, and AI) Lead technical discovery, planning, deployment, and handoff Collaborate with Product, Engineering, and Customer Success to ensure a seamless customer experience Provide expert guidance on prompt engineering and API based integrations Serve as the technical authority during customer engagements, including onsite visits as needed Build implementation plans that drive fast time to value and high product adoption Identify and escalate customer feedback and product enhancement opportunities Requirements What You’ll Need to Succeed: 3 – 5+ years in a technical, customer-facing role (e.g., Solutions Engineer, Deployment Engineer, Technical Consultant) Strong technical acumen in IT operations, RMM, PSA, or similar platforms - a must Hands-on experience with API integrations and scripting Experience in Python, PowerShell, and REST APIs - an advantage Practical understanding of prompt engineering and deploying AI-based solutions Excellent communication skills and the ability to simplify complex technical concepts Track record of delivering value quickly and driving software adoption Experience working directly with MSPs, internal IT teams, and enterprise customers Willingness to travel for occasional onsite customer visits Strong project planning and stakeholder management skills Benefits and compensation For this position, we offer a total annual salary of: $185,000. In addition Atera offers comprehensive Health and Vision benefits, 401K matching, and a generous PTO plan.At Atera, we operate under a hybrid model, allowing our employees the flexibility of three office days per week in our beautiful One Penn office, enabling collaboration and connection while also accommodating remote work arrangements. Dedicated to fostering a culture of equality, diversity, and inclusion, Atera is committed to eradicating discrimination in all its forms. We value the unique perspectives and contributions of each individual and strive to create an environment where all employees are empowered to thrive. Our recruitment process is merit-based, ensuring that qualified candidates are considered regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. We are dedicated to building a workforce that reflects the diversity of society and our customer base, and we are committed to creating an inclusive environment where every employee feels valued, respected, and empowered to excel. About Atera Atera is transforming the world of IT management with an all-in-one platform that unifies Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and the industry’s first autonomous IT agent. Our AI-powered technology allows IT professionals to resolve issues before users even notice, improving productivity, scalability, and service delivery at every level. We serve managed service providers (MSPs), internal IT teams, and global enterprises across industries, and we’re just getting started.

The Field Deployment Engineer will lead the onboarding and technical implementation for strategic accounts, ensuring a seamless customer experience. They will design tailored solutions and serve as the technical authority during customer engagements. | Candidates should have 3-5+ years in a technical, customer-facing role with strong technical acumen in IT operations and experience with API integrations. Excellent communication skills and a track record of delivering value quickly are essential. | Description As a Field Deployment Engineer (FDE) at Atera, you will lead the onboarding and technical enablement of our most strategic and complex customers. This is a hybrid, highly customer-facing role that blends deep technical knowledge, project management, and solution design to drive customer success. You'll serve as a trusted advisor, designing and implementing scalable solutions, including onboarding our most advanced AI-powered automations. This is an exciting opportunity to work at the intersection of technology, innovation, and strategic customer impact. What You’ll Be Responsible For: Own end-to-end onboarding and technical implementation for strategic accounts Design tailored solutions using Atera’s full platform (RMM, PSA, and AI) Lead technical discovery, planning, deployment, and handoff Collaborate with Product, Engineering, and Customer Success to ensure a seamless customer experience Provide expert guidance on prompt engineering and API based integrations Serve as the technical authority during customer engagements, including onsite visits as needed Build implementation plans that drive fast time to value and high product adoption Identify and escalate customer feedback and product enhancement opportunities Requirements What You’ll Need to Succeed: 3 – 5+ years in a technical, customer-facing role (e.g., Solutions Engineer, Deployment Engineer, Technical Consultant) Strong technical acumen in IT operations, RMM, PSA, or similar platforms - a must Hands-on experience with API integrations and scripting Experience in Python, PowerShell, and REST APIs - an advantage Practical understanding of prompt engineering and deploying AI-based solutions Excellent communication skills and the ability to simplify complex technical concepts Track record of delivering value quickly and driving software adoption Experience working directly with MSPs, internal IT teams, and enterprise customers Willingness to travel for occasional onsite customer visits Strong project planning and stakeholder management skills About Atera Atera is transforming the world of IT management with an all-in-one platform that unifies Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and the industry’s first autonomous IT agent. Our AI-powered technology allows IT professionals to resolve issues before users even notice, improving productivity, scalability, and service delivery at every level. We serve managed service providers (MSPs), internal IT teams, and global enterprises across industries, and we’re just getting started.