Atera

Compensation

Full Description

As a Customer Solutions Engineer at Atera, you will lead the onboarding and technical enablement of our most strategic and complex customers. This is a hybrid, highly customer-facing role that blends deep technical knowledge, project management, and solution design to drive customer success.You'll serve as a trusted advisor, designing and implementing scalable solutions, including onboarding our most advanced AI-powered automations. This is an exciting opportunity to work at the intersection of technology, innovation, and strategic customer impact.What You’ll Be Responsible For:Own end-to-end onboarding and technical implementation for strategic accountsDesign tailored solutions using Atera’s full platform (RMM, PSA, and AI)Lead technical discovery, planning, deployment, and handoffCollaborate with Product, Engineering, and Customer Success to ensure a seamless customer experienceProvide expert guidance on prompt engineering and API based integrationsServe as the technical authority during customer engagements, including onsite visits as neededBuild implementation plans that drive fast time to value and high product adoptionIdentify and escalate customer feedback and product enhancement opportunities