Atera

Compensation

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About AteraAtera is inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.Atera’s all in one AI powered IT platform is revolutionizing the IT industry. By creating an AI-powered IT platform, Atera's all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps over 12,0000 companies achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes, faster.Atera’s team of passionate, dedicated and committed individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.About the RoleAs an Account Manager at Atera, you’ll be a key growth driver—responsible for managing and expanding a portfolio of high-potential customers. You’ll deepen relationships across accounts, becoming a trusted advisor who understands each customer’s unique goals and aligns Atera’s value to their business outcomes. This is more than a sales role: it’s a strategic, consultative position where you’ll shape the future of Account Management at Atera.You’ll collaborate cross-functionally with Sales, Customer Success, Product, and Support to champion your accounts internally and externally. In a fast-paced, global environment, you’ll also help define and scale the tools, processes, and best practices that fuel our long-term growth.ResponsibilitiesManage a portfolio of enterprise and managed accounts, building strong, multi-level relationshipsAct as a trusted advisor by aligning Atera’s value to customer goals and business needsIdentify and execute on growth opportunities through upsell and cross-sell (e.g. Autopilot, Copilot)Lead QBRs and strategic planning to drive customer alignment and retentionCollaborate cross-functionally to share insights and influence product and customer strategyMonitor account health, proactively mitigating risk and driving satisfactionHelp build scalable processes and playbooks to support revenue growth