Atera

Compensation

Full Description

About Atera:Atera is inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.Atera’s all-in-one AI-powered IT platform is revolutionizing the IT industry. By creating an AI-powered IT platform, Atera's all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps over 12,0000 companies achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes, faster.Atera’s team of passionate, dedicated, and committed individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.We are looking for an Enterprise Customer Team Lead to join our New York Branch!The CS Team Lead directly manages 6 team members, responsible for Atera’s largest clients. The Enterprise CSM team is responsible for the success of the account, managing the partnership, monitoring, analyzing, and optimizing the data, and working towards quarterly targets and KPIs. As their team lead, you will be measured on the book of business of your entire team. This role reports to the Director of Customer Success. Responsibilities:Serve as a client-facing escalation point for Atera’s US clients, ranging from SMB, mid-market, Enterprise, and Strategic accountsLead project management of Atera’s top clients Be your team members' “go-to person” personally and professionally. Hire, train, and mentor team members and provide professional guidance, including deliverables review and creating best practices.Evaluate and monitor ICs’ performance - provide ongoing and periodic constructive feedbackSet short and medium-term professional and personal goal setting for ICsListen to team members’ feedback and resolve/promptly resolve issues or conflicts.Take a leading role in promoting the group’s goals by implementing existing processes and creating deliverables. Ensure maximum alignment with and impact on clients’ business needs and the company's commercial goals, with all internal stakeholders. Manage all day-to-day team tasks with the highest degree of professionalism and service, ensuring all KPIs are met or exceeded.