Amazon Kuiper Commercial Services LLC

Provide technical support and troubleshooting for enterprise customers using Kuiper broadband services, collaborating with internal teams to resolve complex issues and improve customer experience. | 3+ years of experience in technical support or network engineering, strong knowledge of networking protocols and satellite communication systems, excellent problem-solving and communication skills. | Job Title: Support Engineer, Kuiper Enterprise Customer Support Company Overview: Amazon Kuiper Commercial Services LLC is a pioneering division of Amazon focused on expanding global broadband access through innovative satellite technology. With Project Kuiper, the company aims to deploy a constellation of over 3,000 low Earth orbit satellites to deliver fast, affordable internet to underserved and unserved communities worldwide, bridging the digital divide and enabling new opportunities for millions. Role Overview: As a Support Engineer for Kuiper Enterprise Customer Support, you will play a critical role in ensuring the success and satisfaction of our enterprise customers. You will provide technical expertise and troubleshooting assistance, helping to resolve complex issues related to satellite broadband services and supporting the deployment and operation of Kuiper’s cutting-edge network. What You'll Do: - You will provide timely and effective technical support to enterprise customers using Kuiper broadband services. - You will troubleshoot and resolve complex network, hardware, and software issues related to satellite communications. - You will collaborate with engineering and operations teams to escalate and resolve critical customer issues. - You will document support cases and contribute to knowledge base articles to improve customer self-service. - You will assist in the deployment and configuration of Kuiper broadband equipment for enterprise clients. - You will monitor system performance and proactively identify potential issues to minimize customer impact. - You will participate in continuous improvement initiatives to enhance support processes and customer experience. - You will communicate clearly and professionally with customers, providing updates and managing expectations. What You Bring: - You have 3+ years of experience in technical support or network engineering roles, preferably in satellite or telecommunications industries. - You possess strong knowledge of networking protocols (TCP/IP, DNS, DHCP) and satellite communication systems. - You have experience with troubleshooting hardware and software issues in complex network environments. - You demonstrate excellent problem-solving skills and the ability to work under pressure. - You have strong communication skills, capable of explaining technical concepts to non-technical customers. - You are proficient with support ticketing systems and documentation tools. Bonus Points If You Have: - Experience working with LEO satellite networks or broadband service providers. - Familiarity with cloud computing platforms and network security best practices. - Certifications such as CCNA, CompTIA Network+, or equivalent. - Experience in customer-facing roles within a fast-paced technology environment. What We Offer: - We offer a dynamic and innovative work environment at the forefront of satellite broadband technology. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and development within Amazon’s global network. - We offer flexible work arrangements to support work-life balance. - We offer the chance to make a meaningful impact by connecting communities worldwide. Ready to Apply? To join our team and help revolutionize global broadband access, please submit your resume and cover letter through the Amazon careers portal. We look forward to hearing from you!

Provide technical support and troubleshooting for enterprise customers using satellite broadband services, collaborating with internal teams to resolve issues and improve customer experience. | 3+ years of technical support experience, strong networking knowledge, proficiency with troubleshooting tools, excellent communication skills, and ability to manage multiple priorities. | Job Title: Support Engineer, Kuiper Enterprise Customer Support Company Overview: Amazon Kuiper Commercial Services LLC is a pioneering division of Amazon focused on expanding global broadband access through innovative satellite technology. With Project Kuiper, the company aims to deploy a constellation of over 3,000 low Earth orbit satellites to deliver fast, affordable internet to underserved and unserved communities worldwide. Role Overview: As a Support Engineer for Kuiper Enterprise Customer Support, you will play a critical role in ensuring the success and satisfaction of our enterprise customers. You will provide technical expertise and troubleshooting support to help customers effectively utilize our satellite broadband services. What You'll Do: - You will diagnose and resolve complex technical issues related to satellite broadband connectivity and hardware. - You will collaborate with cross-functional teams including engineering, operations, and product management to address customer needs. - You will provide timely and clear communication to customers regarding issue status and resolution steps. - You will document support cases and contribute to knowledge base articles to improve team efficiency. - You will assist in the deployment and onboarding of new enterprise customers. - You will analyze customer feedback to identify trends and recommend product improvements. - You will participate in on-call rotations to provide 24/7 support coverage. What You Bring: - 3+ years of experience in technical support or customer-facing engineering roles. - Strong understanding of networking concepts, including TCP/IP, VPNs, and satellite communications. - Proficiency with troubleshooting tools and diagnostic software. - Excellent communication and interpersonal skills to effectively engage with customers and internal teams. - Ability to work independently and manage multiple priorities in a fast-paced environment. Bonus Points If You Have: - Experience with satellite or wireless broadband technologies. - Familiarity with cloud computing platforms and services. - Background in software development or scripting (Python, Bash). - Prior experience supporting enterprise customers in a technical capacity. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and development within a cutting-edge technology company. - We offer a collaborative and inclusive work environment that values innovation and diversity. - We offer flexible work arrangements to support work-life balance. - We offer access to the latest tools and technologies in satellite communications. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and interest in the role through the Amazon careers portal. We look forward to hearing from you!

Provide technical support and troubleshooting for satellite broadband services, collaborating with internal teams and customers to ensure service reliability and customer satisfaction. | 3+ years of technical support experience with strong networking knowledge and excellent communication skills, preferably with satellite or broadband technology experience. | Job Title: Support Engineer, Kuiper Enterprise Customer Support Company Overview: Amazon Kuiper Commercial Services LLC is a pioneering division of Amazon focused on expanding global broadband access through innovative satellite technology. With a mission to connect unserved and underserved communities worldwide, Project Kuiper aims to deploy a constellation of over 3,000 low Earth orbit satellites to deliver fast, affordable internet service. Role Overview: As a Support Engineer for Kuiper Enterprise Customer Support, you will play a critical role in ensuring the reliability and performance of our satellite broadband services. You will work closely with customers and internal teams to troubleshoot complex technical issues and provide exceptional support that drives customer satisfaction and operational excellence. What You'll Do: - You will diagnose and resolve technical issues related to satellite broadband connectivity and hardware. - You will collaborate with engineering and operations teams to identify root causes and implement solutions. - You will provide timely and clear communication to customers regarding issue status and resolution steps. - You will document support cases and contribute to knowledge base articles to improve team efficiency. - You will assist in the deployment and testing of new hardware and software updates. - You will monitor system performance and proactively identify potential issues. - You will participate in on-call rotations to provide 24/7 support coverage. - You will contribute feedback to product teams to enhance service reliability and customer experience. What You Bring: - 3+ years of experience in technical support or customer-facing engineering roles. - Strong understanding of networking concepts, including TCP/IP, DNS, and VPN technologies. - Experience with satellite communication systems or broadband technologies is highly desirable. - Proficiency in troubleshooting hardware and software issues in complex environments. - Excellent communication skills with the ability to explain technical concepts to non-technical customers. - Ability to work effectively in a fast-paced, collaborative team environment. Bonus Points If You Have: - Experience with cloud computing platforms such as AWS. - Knowledge of scripting languages like Python or Bash for automation. - Familiarity with monitoring and alerting tools. - Previous experience in aerospace or telecommunications industries. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and development within a cutting-edge technology company. - We offer a dynamic and inclusive work environment that values innovation and collaboration. - We offer flexible work arrangements to support work-life balance. - We offer access to the latest tools and technologies to empower your success. Ready to Apply? To join our team and help bridge the digital divide, please submit your resume and cover letter through the Amazon careers portal. We look forward to hearing from you!

Provide expert technical support and troubleshooting for enterprise customers using Kuiper broadband services, collaborating with internal teams to resolve complex issues and improve customer satisfaction. | 3+ years of experience in technical support or network engineering, strong knowledge of networking and satellite communications, excellent problem-solving and communication skills, and ability to work in a fast-paced environment. | Job Title: Support Engineer, Kuiper Enterprise Customer Support Company Overview: Amazon Kuiper Commercial Services LLC is a pioneering division of Amazon focused on expanding global broadband access through innovative satellite technology. With a mission to connect unserved and underserved communities worldwide, Project Kuiper aims to deploy a constellation of over 3,000 low Earth orbit satellites to deliver fast, affordable internet service. Role Overview: As a Support Engineer for Kuiper Enterprise Customer Support, you will play a critical role in ensuring the success and satisfaction of our enterprise customers by providing expert technical assistance and resolving complex issues related to our satellite broadband services. You will be a key contributor to the operational excellence and customer experience of Project Kuiper. What You'll Do: - You will provide timely and effective technical support to enterprise customers using Kuiper broadband services. - You will troubleshoot and resolve complex network, hardware, and software issues related to satellite communications. - You will collaborate with engineering and operations teams to escalate and resolve critical customer issues. - You will document support cases and contribute to knowledge base articles to improve team efficiency. - You will monitor system performance and proactively identify potential issues impacting customer service. - You will assist in the deployment and integration of Kuiper broadband solutions for enterprise clients. - You will participate in continuous improvement initiatives to enhance support processes and customer satisfaction. What You Bring: - You have 3+ years of experience in technical support or network engineering roles, preferably in satellite or telecommunications industries. - You possess strong knowledge of networking protocols, satellite communications, and broadband technologies. - You have experience with troubleshooting hardware and software issues in complex network environments. - You demonstrate excellent problem-solving skills and the ability to communicate technical information clearly to diverse audiences. - You are comfortable working in a fast-paced, dynamic environment with a customer-first mindset. Bonus Points If You Have: - Experience with low Earth orbit (LEO) satellite systems or related technologies. - Familiarity with cloud computing platforms and network security best practices. - Certifications such as CCNA, Network+, or equivalent technical credentials. - Prior experience working in a customer support role within a high-tech or aerospace company. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and development within a cutting-edge technology project. - We offer a collaborative and inclusive work environment that values innovation and customer focus. - We offer flexible work arrangements to support work-life balance. - We offer the chance to be part of a mission-driven team working to bridge the digital divide globally. Ready to Apply? Submit your resume and cover letter through the Amazon careers portal. We look forward to learning how your skills and experience can contribute to the success of Project Kuiper and our customers.

Provide expert technical support to enterprise customers, troubleshoot and resolve satellite broadband connectivity issues, collaborate with engineering teams, and contribute to knowledge base development. | 3+ years of experience in technical support or network engineering, strong networking and satellite communications knowledge, proficiency with troubleshooting tools, and excellent communication skills. | Job Title: Support Engineer, Kuiper Enterprise Customer Support Company Overview: Amazon Kuiper Commercial Services LLC is a pioneering division of Amazon focused on expanding global broadband access through innovative satellite technology. With Project Kuiper, the company aims to deploy a constellation of over 3,000 low Earth orbit satellites to deliver fast, affordable internet to underserved and unserved communities worldwide. Role Overview: As a Support Engineer for Kuiper Enterprise Customer Support, you will play a critical role in ensuring the success and satisfaction of our enterprise customers. You will provide technical assistance, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support for our satellite broadband services. What You'll Do: - You will provide expert technical support to enterprise customers, resolving issues related to satellite broadband connectivity and hardware. - You will troubleshoot and diagnose network and system problems, ensuring timely resolution. - You will collaborate with engineering and product teams to escalate and resolve complex technical challenges. - You will document support cases and contribute to knowledge base articles to improve customer self-service. - You will monitor system performance and proactively identify potential issues to minimize downtime. - You will participate in on-call rotations to provide 24/7 support coverage. - You will assist in training and mentoring junior support staff to enhance team capabilities. What You Bring: - 3+ years of experience in technical support or network engineering roles. - Strong understanding of networking protocols, satellite communications, and broadband technologies. - Proficiency with troubleshooting tools and diagnostic software. - Excellent communication skills with the ability to explain complex technical concepts to diverse audiences. - Experience working in a fast-paced, customer-focused environment. Bonus Points If You Have: - Experience with satellite broadband systems or LEO satellite technology. - Familiarity with cloud computing platforms and network security principles. - Certifications such as CCNA, CompTIA Network+, or equivalent. - Prior experience in enterprise customer support or telecommunications. What We Offer: - We offer competitive salary and comprehensive health benefits including medical, dental, and vision coverage. - We offer opportunities for professional growth and development within a cutting-edge technology environment. - We offer a collaborative and inclusive workplace culture that values innovation and diversity. - We offer flexible work arrangements to support work-life balance. - We offer access to Amazon’s extensive resources and employee programs. Ready to Apply? To join our team and help bridge the digital divide, please submit your resume and cover letter through the Amazon careers portal. We look forward to hearing from you!