Amazon Kuiper Commercial Services LLC

Compensation

Full Description

Job Title: Support Engineer, Kuiper Enterprise Customer Support Company Overview: Amazon Kuiper Commercial Services LLC is a pioneering division of Amazon focused on expanding global broadband access through innovative satellite technology. With a mission to connect unserved and underserved communities worldwide, Project Kuiper aims to deploy a constellation of over 3,000 low Earth orbit satellites to deliver fast, affordable internet service. Role Overview: As a Support Engineer for Kuiper Enterprise Customer Support, you will play a critical role in ensuring the success and satisfaction of our enterprise customers by providing expert technical assistance and resolving complex issues related to our satellite broadband services. You will be a key contributor to the operational excellence and customer experience of Project Kuiper. What You'll Do: - You will provide timely and effective technical support to enterprise customers using Kuiper broadband services. - You will troubleshoot and resolve complex network, hardware, and software issues related to satellite communications. - You will collaborate with engineering and operations teams to escalate and resolve critical customer issues. - You will document support cases and contribute to knowledge base articles to improve team efficiency. - You will monitor system performance and proactively identify potential issues impacting customer service. - You will assist in the deployment and integration of Kuiper broadband solutions for enterprise clients. - You will participate in continuous improvement initiatives to enhance support processes and customer satisfaction. What You Bring: - You have 3+ years of experience in technical support or network engineering roles, preferably in satellite or telecommunications industries. - You possess strong knowledge of networking protocols, satellite communications, and broadband technologies. - You have experience with troubleshooting hardware and software issues in complex network environments. - You demonstrate excellent problem-solving skills and the ability to communicate technical information clearly to diverse audiences. - You are comfortable working in a fast-paced, dynamic environment with a customer-first mindset. Bonus Points If You Have: - Experience with low Earth orbit (LEO) satellite systems or related technologies. - Familiarity with cloud computing platforms and network security best practices. - Certifications such as CCNA, Network+, or equivalent technical credentials. - Prior experience working in a customer support role within a high-tech or aerospace company. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and development within a cutting-edge technology project. - We offer a collaborative and inclusive work environment that values innovation and customer focus. - We offer flexible work arrangements to support work-life balance. - We offer the chance to be part of a mission-driven team working to bridge the digital divide globally. Ready to Apply? Submit your resume and cover letter through the Amazon careers portal. We look forward to learning how your skills and experience can contribute to the success of Project Kuiper and our customers.