Amazon Kuiper Commercial Services LLC

Compensation

Full Description

Job Title: Support Engineer, Kuiper Enterprise Customer Support Company Overview: Amazon Kuiper Commercial Services LLC is a pioneering division of Amazon focused on expanding global broadband access through innovative satellite technology. With Project Kuiper, the company aims to deploy a constellation of over 3,000 low Earth orbit satellites to deliver fast, affordable internet to underserved and unserved communities worldwide. Role Overview: As a Support Engineer for Kuiper Enterprise Customer Support, you will play a critical role in ensuring the success and satisfaction of our enterprise customers. You will provide technical assistance, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support for our satellite broadband services. What You'll Do: - You will provide expert technical support to enterprise customers, resolving issues related to satellite broadband connectivity and hardware. - You will troubleshoot and diagnose network and system problems, ensuring timely resolution. - You will collaborate with engineering and product teams to escalate and resolve complex technical challenges. - You will document support cases and contribute to knowledge base articles to improve customer self-service. - You will monitor system performance and proactively identify potential issues to minimize downtime. - You will participate in on-call rotations to provide 24/7 support coverage. - You will assist in training and mentoring junior support staff to enhance team capabilities. What You Bring: - 3+ years of experience in technical support or network engineering roles. - Strong understanding of networking protocols, satellite communications, and broadband technologies. - Proficiency with troubleshooting tools and diagnostic software. - Excellent communication skills with the ability to explain complex technical concepts to diverse audiences. - Experience working in a fast-paced, customer-focused environment. Bonus Points If You Have: - Experience with satellite broadband systems or LEO satellite technology. - Familiarity with cloud computing platforms and network security principles. - Certifications such as CCNA, CompTIA Network+, or equivalent. - Prior experience in enterprise customer support or telecommunications. What We Offer: - We offer competitive salary and comprehensive health benefits including medical, dental, and vision coverage. - We offer opportunities for professional growth and development within a cutting-edge technology environment. - We offer a collaborative and inclusive workplace culture that values innovation and diversity. - We offer flexible work arrangements to support work-life balance. - We offer access to Amazon’s extensive resources and employee programs. Ready to Apply? To join our team and help bridge the digital divide, please submit your resume and cover letter through the Amazon careers portal. We look forward to hearing from you!