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Manage patient accounts, insurance verification, scheduling, and financial communication to ensure accurate and compliant patient service operations. | Requires 2-5 years healthcare administrative experience with strong communication, data analysis, and customer service skills. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health. Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Patient Service Representattive who will embrace our mission of Advancing Health Together. Work Hours: Monday - Friday 8:00 - 5:00 This position is remote. Job Summary Responsible for accurate and complete patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies, to include but not limited to pre-admission, admission, pre-registration and registration functions. Ensure all insurance requirements are met prior to patients' arrival, and inform patients of their financial liability. Arranges payment options with the patients and screens patients for government funding sources. This position has high customer service with our payors and physicians by phone and requires excellent customer service skills. This position is very similar to the Financial Care Counselor. This position completes all preliminary work. The Financial Counselor completes the work when the patient arrives. Work Performed Analyze insurance coverage and benefits for service to ensure timely reimbursement. Obtain all PAC and/or authorizations as appropriate. Facilitate referral to Financial Services for payment sources for uninsured patients. Determine if patient's condition is the result of an accident, performing complete research to determine the appropriate source of liability/payment. Schedules and pre-register patients, correcting as necessary all patient demographic and financial data. Resolve insurance claim rejections/denials and remedy expediently. Call patients to remind them to bring balances due, co-pays, co insurance and deductible. Evaluate diagnoses to ensure compliance with the Local Medicare Review Policy. Perform those duties necessary to ensure all accounts are processed accurately and efficiently. Promote and maintain excellence in customer service. Explain billing to patients according to PRMO credit and collection policies, when discussing insurance with patients. Implement appropriate collection actions and assist financially responsible persons in arranging payment. Make referral to Financial Services Representative for counseling. Determine necessity of third party sponsorship and process patients per policy and procedure. Examine insurance policies and other third party sponsorship materials for sources of payment. Inform attending physician of patient financial hardship. Update the billing system to reflect the insurance status of the patient. Provides timely and effective customer service to internal customers. Assist with departmental coverage as requested. Obtain authorizations based on insurance plan contracts/guidelines, document in billing system per policy and procedure. Enter and update referrals as required. Communicate with insurance carriers regarding clinical information requested and to resolve issues relating to coverage and payment for specific patients and benefits. Knowledge, Skills and Abilities Excellent communication skills, oral and written. Ability to analyze data, perform multiple tasks and work independently. Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors. Must be able to understand and comply with policies and procedures. Level Characteristics N/A Minimum Qualifications Education Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business. Experience Two to five years experience working in hospital access, physician office or billing and collections or an equivalent combination of relevant education and /or experience Degrees, Licensures, Certifications None required Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Manage and maintain Azure-hosted developer tools infrastructure, perform upgrades, troubleshoot, and collaborate with development and operations teams. | Experience with Azure infrastructure, strong troubleshooting skills, knowledge in at least three Azure-related technologies, scripting, and cloud monitoring. | NAVA Software solutions is looking for an Azure Cloud Infra Support Engineer Details: Azure Cloud Infra Support Engineer Location: Alpharetta, Georgia 30005 - Remote Duration: 12 months The MSDE Cloud Infra team is responsible for all aspects of managing and maintaining a set of enterprise hosted developer enablement tools that are used throughout global IT development community in Azure These tools, both open source and 3rd party vendor, are hosted in Azure, in a high availability configuration, and are used by thousands of developers on a daily basis. They include tools such as Azure App Services, Azure Storage Account and Azure Virtual Machines The infra engineering team is responsible for managing and maintaining these products, tuning them for high performance, upgrading them to the latest releases, introducing additional functionality and providing engineering escalation support. Members of the team will be expected to work closely with the development community on day-to-day usage of the products, as well our internal development team, and the offshore support team that provides first line support. Team members will also be expected to work with the SRE teams on regular basis, to exploit the environment, and infrastructure tooling. Candidates will have the technical skills required to support these products on a Linux platform running in public cloud and have knowledge of IaC language such ask Terraform. Some knowledge of databases, development and SDLC practices, and windows servers are all desirable. What will you be doing? • Technical evaluation and deployment of enterprise hosted development enablement tools into the Azure environment. • Documentation and knowledge transfers to peers and operations teams • Conducting major upgrades to existing enterprise hosted products • Building, maintaining, and supporting infrastructure around the products to aid in enterprise use • Troubleshooting performance and stability issues with cloud hosted services. • Liaising with users of our products in the IT developer space, to ensure that they are getting the most out the MSDE product set. • Working with the MSDE operations, SRE and development teams on day to day issues. • Planning and carrying out scheduled activities within the firm change approval framework • Write scripts to automate various tasks What were looking for: • Experienced in running and operating infrastructure running in Azure • Strong debugging and troubleshooting skills • Strong problem solving skills • Exhibit required skills in at least 3 of the following areas • Knowledge of Azure Virtual Machine • Knowledge of Azure Virtual Machine Scaleset • Knowledge of Azure Networking • Knowledge of Azure Load Balancing • Knowledge of Terraform • Knowledge of GitHub and/or Azure DevOps • Experience with performance troubleshooting and resolution • Experience with cloud monitoring using cloudwatch, azure monitor, loki, jaeger or Grafana • Ability to write detailed technical documentation Skills that will help you in the role: • SCM knowledge and experience • Knowledge of Linux and Bash • Knowledge of Kubernetes and Docker • Knowledge of issue tracking type tools • Experience of CI systems such as Azure DevOps or GitHub Actions • Experience of working in a large enterprise environment • Knowledge of Java or Python or GOLANG development • Knowledge of SDLC practices

Coordinate patient check-in/out, scheduling, documentation, and billing tasks to support clinic operations. | Requires at least one year of healthcare-related administrative experience with strong communication, data entry, and organizational skills. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health. ONSITE POSITION: Monday - Friday (8:00 AM - 5:00 PM) Summary Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. Work Performed • Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. • Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office c harts, medical records, reports, petty cash and collections bag. • File history sheets, ancillary reports and all other required patient record documentation. • Return medical records. • Attach HIPPA/Medicare documents to the encounter forms. • Check-in patient upon arrival in the practice. • Identify correct patient information in Maestro Care. Verify patient demographic data. • Edit Maestro Care as needed. • Accurately identify the appropriate account for patient visit. • Present and educate patients on required forms and obtain signature as required by policy and procedure. • Completes all Maestro Care check-in files and manage all appropriate alerts. • Collect and post co-payments and balances on accounts due. • Imprint all patient specific chart documents and requisition/transmittal documents. • Copy, file and distribute insurance cards as indicated by procedure. • Coordinate all labs/ procedures as requested. • Maintain private physician office charts. • Prepare encounter forms. • Investigate and account for missing encounter forms. • Audit encounter forms for completeness and accuracy before batching. • Batches encounter forms or charge posting in Maestro Care. • Schedule tests and procedures. • Complete and distribute ancillary service requisitions. • Explain billing to patients according to PRMO credit and collection policies. • Determine the amount of cash to be collected based on insurance plan. • Check- outpatients. • Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures. • Answer telephone, take and deliver messages to physicians, nurses and others. • Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards Knowledge, Skills and Abilities • Strong verbal and written communication. • Basic PC and data entry skills. • Knowledge of medical terminology and telephone etiquette. • Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. • Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms. Education Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education Experience Minimum of one year of work experience in directly communicating and activities. Providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks Degrees, Licensures, Certifications N/A Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Design and develop scalable Angular frontend applications with leadership and mentoring duties. | 8-10 years software development experience with strong Angular and frontend architecture skills. | Job Description Role: Senior Angular Frontend Developer- Agentic AI Duration: Long Term Location: Atlanta, GA- Remote Role Summary We are looking for an experienced Angular Frontend Developer with 8-10 years of software-development experience to design and build scalable, responsive, and high-performing web applications. The candidate should possess strong expertise in Angular, TypeScript, frontend architecture, UI engineering, and integration with enterprise APIs. The role also involves providing technical leadership, reviewing code, mentoring developers, and collaborating with product owners, designers, backend teams, and other stakeholders. Key Responsibilities • Design, develop, test, and maintain scalable web applications using Angular and TypeScript. • Define frontend architecture, reusable components, coding standards, and development best practices. • Develop responsive and accessible user interfaces using HTML5, CSS3, SCSS, and modern UI frameworks. • Integrate frontend applications with RESTful APIs and backend services. • Implement state management using NgRx, RxJS, Angular Signals, or equivalent approaches. • Optimize application performance, bundle size, page-load time, and browser responsiveness. • Implement authentication, authorization, route guards, interceptors, and secure frontend practices. • Write unit, integration, and end-to-end tests using tools such as Jest, Jasmine, Cypress, or Playwright. • Conduct code reviews and ensure compliance with quality, security, and accessibility standards. • Troubleshoot complex application and production issues and perform root-cause analysis. • Collaborate with UX designers, product owners, architects, and backend developers. • Support CI/CD pipelines, release management, and production deployments. • Mentor junior developers and provide technical guidance to the team. • Participate in Agile ceremonies, technical estimations, sprint planning, and delivery tracking. Required Skills • 8-10 years of overall software-development experience. • At least five years of hands-on Angular development experience. • Strong knowledge of Angular, TypeScript, JavaScript, RxJS, HTML5, CSS3, and SCSS. • Experience with Angular components, services, directives, pipes, forms, routing, and dependency injection. • Strong understanding of reactive programming and state-management patterns. • Experience with Artificial Intelligence (AI), Agentic AI • Experience integrating REST APIs and handling asynchronous data flows. • Knowledge of responsive design, cross-browser compatibility, and web accessibility. • Experience with frontend performance optimization and debugging. • Proficiency with Git and branching strategies. • Experience with automated testing and code-quality tools. • Understanding of SOLID principles, design patterns, and clean-code practices. • Strong analytical, communication, stakeholder-management, and problem-solving abilities. Preferred Skills • Experience with NgRx, Angular Signals, standalone components, or Nx. • Exposure to micro-frontend architecture. • Experience with Angular Material, Bootstrap, PrimeNG, or similar UI libraries. • Knowledge of server-side rendering and progressive web applications. • Experience with Azure, AWS, or another cloud platform. • Familiarity with Docker, Kubernetes, and CI/CD tools. • Experience with SonarQube, ESLint, application monitoring, and security-scanning tools. • Prior experience leading or mentoring a frontend development team. Qualifications Additional Information

Design, develop, maintain, and upgrade public web pages for a critical government command. | 10+ years experience, DoD Top Secret clearance with SCI eligibility, CompTIA Security+ certification, proficiency in Node.js, React, JavaScript, HTML, and experience with government security standards and cloud environments. | A leading technology integrator specializing in full life cycle services and solutions for the technical, engineering, intelligence, and enterprise information technology markets is seeking a skilled professional. This organization is renowned for its deep customer and domain knowledge, enabling the delivery of complex systems engineering and integration offerings for the U.S. federal government. The Role • Design, document, develop, and maintain public web pages for a critical command's infrastructure. • Integrate legacy web pages into a new public website. • Provide maintenance, sustainment, and evolutionary upgrades to existing web pages. • Adhere to Government and industry web and security standards. • Coordinate minor adjustments with content owners. • Assist with administrative oversight and access management for essential services. What You'll Need • 10+ years of relevant experience. • DoD Top Secret clearance with SCI Eligibility. • CompTIA Security+ Certification. • Proficiency with Node.js, React, JavaScript, and HTML. • Experience with AppStream, Confluence, and Content Management Systems (specifically Strapi). • Familiarity with AWS Cloud and implementing software in cloud environments adhering to DoD Security guidelines. • Strong technical writing and documentation skills. • Configuration and change management experience with Government customers. What's On Offer • Opportunity to support critical U.S. federal government initiatives. • Contribute to the modernization of significant IT infrastructure and applications. • Work within a team focused on integrity and mission achievement. Apply via Haystack today!

Lead technical architecture and delivery of complex AI/ML solutions on Snowflake, advising customers and driving platform strategy. | 8+ years in solutions architecture or senior technical roles with deep Snowflake and AI/ML platform experience, plus strong SQL and Python skills. | At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Senior Technical Architect for our Services Delivery team. Our SD organization partners with customers across every stage of their data and AI journey, from initial implementation through long-term platform strategy. In this role, you will own the technical delivery and outcome for complex, high-priority engagements, serve as the most senior technical voice in the room, and shape how our customers use Snowflake to drive real business transformation. AS A SENIOR TECHNICAL ARCHITECT AT SNOWFLAKE, YOU WILL: Customer Leadership and Advisory • Lead customer engagements as the primary technical authority, owning architecture decisions and driving measurable outcomes across complex, multi-workstream implementations • Partner with customer executives and senior technical leadership to define platform strategy, develop long-term roadmaps, and align Snowflake capabilities to business objectives • Translate ambiguous business problems into well-defined, scalable technical solutions, with clear delivery paths and risk-mitigation strategies • Serve as the trusted escalation point for technical challenges within engagements, unblocking delivery teams and resolving architectural issues Technical Architecture and Delivery • Architect and implement end-to-end AI/ML solutions on Snowflake, setting standards for scalability, performance, security, and operability across the customer's environment • Define and champion MLOps practices within customer organizations, covering model deployment pipelines, monitoring, governance frameworks, and lifecycle management • Drive adoption of Snowflake's AI product suite (Cortex, Streamlit in Snowflake, Snowflake Intelligence) through architecture leadership and hands-on delivery • Lead replatforming efforts for complex AI/ML workloads onto Snowflake, coordinating across customer engineering, data science, and platform teams Cross-Functional Influence • Act as a bridge between SD delivery, Go-to-Market, and Snowflake product teams, channeling customer feedback to influence product direction • Mentor and provide technical direction to junior architects and consultants within engagements • Contribute to the development of reusable architecture patterns, reference implementations, and delivery accelerators for the broader PD organization OUR IDEAL SENIOR TECHNICAL ARCHITECT WILL HAVE: • BA/BS in computer science, engineering, mathematics, or a related field, or equivalent practical experience • 8+ years of experience in solutions architecture, technical consulting, data engineering, or a senior customer-facing technical role • Demonstrated track record leading architecture decisions on large-scale, enterprise data and AI platforms • Deep hands-on experience implementing Snowflake in production environments, including data modeling, performance tuning, security design, and platform governance • Expert-level understanding of the full data analytics stack, from ETL and data pipelines to data platform architecture, BI tooling, and semantic layers • Strong grasp of the AI/ML lifecycle, from data preparation and feature engineering through model training, deployment, monitoring, and ongoing governance • Proficiency in SQL and Python; ability to produce and review production-quality code as part of delivery leadership • Experience designing and implementing MLOps frameworks and model lifecycle management at enterprise scale • Proven ability to influence senior technical and executive stakeholders and navigate complex organizational dynamics BONUS POINTS FOR THE FOLLOWING: • Hands-on experience with generative AI and large language model (LLM) use cases in production • Experience building and scaling a Center of Excellence or establishing architectural standards across a large enterprise • Background in the services organization of a technology product company • AWS, Google Cloud, or Microsoft Azure Advanced certification(s) • Snowflake SnowPro Advanced Certification(s) • Deep industry vertical expertise (e.g., Financial Services, Healthcare, Media and Entertainment) • Experience as a technical lead on multi-team or multi-vendor delivery programs WHY JOIN OUR SERVICES DELIVERY TEAM AT SNOWFLAKE? Services Delivery at Snowflake puts you at the intersection of enterprise-scale data architecture and the most important AI transformation work happening in the market today. At this level, you'll have real influence, not just over individual engagements, but over how we build and deliver as an organization. The problems are genuinely hard, the customers are sophisticated, and the work directly shapes how some of the world's largest companies run their data and AI platforms. If you want a senior role where your architectural decisions have organizational impact, where you're constantly working at the edge of what Snowflake can do, and where you're surrounded by people who push each other to get better, this is it. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com The following represents the expected range of compensation for this role:• The estimated base salary range for this role is $128,000 - $168,000. • Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits. 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Design and architect Java-based systems with cloud and front-end integration. | Senior-level experience with Java, Spring Boot, React/Redux, and cloud technologies such as AWS. | NAVA Software solutions is looking for a Java Architect Details: Java Architect Location: 100% Remote Duration: 12 months Exp: 12+ years Client is looking for a Sr. Java Architect having experience in Java Spring ,Boot,React/Redux Cloud: Prefer AWS or any Cloud exp is fine.

Develop and maintain Shopify Plus stores including custom themes, app integration, and performance optimization. | Requires strong Shopify engineering experience with JavaScript, Shopify Liquid, custom storefronts, and API development. | NAVA Software solutions is looking for a Shopify Plus Engineer Details: Shopify Plus Engineer Location : Remote (USA) Duration: 6-12 months Mandatory: Strong coding skills (Java Script) We are seeking a Shopify Plus Engineer who will be responsible for overseeing the development and maintenance of Shopify Plus stores, ensuring they are high-performing, scalable, and reliable. This role involves collaborating with cross-functional teams, including designers, product managers, and other developers, to create custom themes, integrate third-party applications, architect and build custom apps, and optimize the overall user experience. The engineer also troubleshoots technical issues, mentors junior developers, and stays updated with the latest Shopify Plus features and industry trends. Working within a Scrum framework, they participate in sprint planning, daily stand-ups, and retrospectives to deliver high-quality e-commerce solutions efficiently. Responsibilities: • Development and maintenance of our Shopify stores, ensuring high performance, scalability, and reliability. • Collaborate with cross-functional teams, including designers, marketers, and product managers, to deliver seamless e-commerce solutions. • Develop custom Shopify themes and modify existing ones to meet business requirements. • Integrate third-party apps and APIs to enhance the functionality of our Shopify stores. • Design and build efficient Apps to integrate business systems into Shopify and provide highly customized functionality. • Optimize website performance, including page load speed, responsiveness, and overall user experience. • Troubleshoot and resolve technical issues related to the Shopify platform. • Mentor and guide junior developers, fostering a culture of continuous learning and improvement. • Stay up-to-date with the latest Shopify features, best practices, and industry trends. Requirements: • Proven experience as a Shopify Engineer, with a strong portfolio of successful Shopify projects. • Proficiency in Shopify Liquid, HTML, CSS, JavaScript, and other relevant web technologies. • Demonstrated experience in building custom storefronts using Shopify Hydrogen and deploying them with Shopify Oxygen. • Experience with Shopify Plus and its advanced features. • Strong understanding of e-commerce best practices and SEO principles. • Experience with webhooks and API development • Excellent problem-solving skills and attention to detail. • Ability to work independently and as part of a team in a fast-paced environment. • Strong communication and interpersonal skills. • Bachelor's degree in Computer Science, Engineering, or a related field (preferred)

Coordinate patient care transitions, manage records, and collaborate with healthcare teams to ensure compliance and smooth operations. | Requires healthcare administrative experience, knowledge of policies and procedures, and strong communication and coordination skills. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. General Description of the Job Class • Perform a variety of specialized, complex activities in the coordination of the care needed for patient discharges and transitions of care. Strong emphasis on proactive problem resolution and departmental communications. • Independently perform activities necessary to organize, maintain, and use electronic patient health records. Positions at this level have high customer service, strong analytic and problem solving skills, require interpretation and explanation of policy and external requirements related to, privacy, release of information, positive patient identity, and other department and organization-wide functions. • Regular interaction required with case management staff, physician advisors, post-acute care providers, community based organizations, insurance companies, and governmental agencies. • Detailed working knowledge and ability to apply HIPAA rules, North Carolina General Statutes, and other State and Federal laws regarding patient privacy. Detailed working knowledge and ability to apply State and Federal laws regarding discharge planning, Joint Commission requirements, and CMS guidelines and rules. Duties and Responsibilities of this Level • Partners with Case Management team in arranging for discharge needs of patients including but not limited to durable medical equipment, home health, facility placement, dialysis, outpatient appointments, back transfers to outside hospitals, transportation, and home infusion. • Performs a variety of specialized, complex activities in the coordination of post-acute care services. Reviews discharge planning forms for completeness, timing, and conformity to policy and guidelines. Delivers the Important Message from Medicare according to CMS guidelines to all indicated patients based on case manager's noted expected discharge date. • Participates in daily Case Management touchpoints with Case Managers, Social Workers, and Utilization Managers. Discusses referred cases, including, patient status, barriers to discharge, payer communication, expected discharge date, transition planning priorities, escalations and support needed. • Reviews insurance coverage updates on all appropriate patients, as assigned. Regularly evaluates work list and re-prioritizes items for the day. Reviews requests for care coordination to identify dates of service, entity, provider and specific clinical documents needed to complete the requested referrals. Works extensively in the electronic health record to locate specific clinical documents for the purpose of fulfilling a request. Escalates more complex inquiries and barriers to the appropriate resource. • Stays in close contact with the requester to alert Case Management Staff of barriers to completion of needed task, provide status updates and ultimately share details of case completion. Enters appropriate documentation of all discharge planning activities and communications according to department standard and closely monitors pending tasks and priority level of each task. • Maintains strong working relationships with both internal Duke staff as well as external agency staff such as post-acute liaisons, admissions coordinators, medical providers and staff in community-based organizations to ensure timely, appropriate and safe transitions of care. • Obtains all authorizations for SNF care, both by utilizing the NaviHealth portal for the payers who utilize that system as well as any other processes used by all other managed care and health plans. They will also use a similar system as NaviHealth utilized by the State to approve all post-acute care (including Home Health) for Medicaid beneficiaries covered by these commercial plans. • Schedules peer-to-peer reviews for Physician Advisors (PAs) and communicate electronically to the PAs the dates/times and contact names/numbers of the payer's Medical Director with whom they will be speaking. Discusses rationale for initial denial of services with the PAs to assist in their preparation for the peer to peer discussion. Meticulous record keeping of this process will be expected as data will be needed to assess volume for future expansion. • Develops, administers activities, monitors and evaluates program effectiveness, and investigates trends. Advises supervisor as to the status of current activities and additional or expanded program requirements. Provides input into appropriate program recommendations or conclusions. Assists in developing and defining short and long term departmental specific goals and objectives. Implements decided upon program adjustments. Coordinates projects and audits to improve processes related to Case Management efficiency of care coordination and discharge planning. • Requires the ability to interpret and explain policy and external requirements related to, discharge planning, release of information, positive patient identity, and other department and organization-wide functions. Completes regular interaction, as indicated, with governmental agencies, providers of health care, insurance companies and auditing agencies. Possesses a detailed working knowledge and ability to apply HIPPA rules and other State and Federal laws regarding patient privacy. Possesses working knowledge of Joint Commission requirements and CMS guidelines and rules. • Develops, coordinates and advises staff regarding relevant policies and guidelines. Educates and trains employees in proper methods and procedures to ensure efficient and accurate completion of work. Develops and provides job-specific training to new and existing employees within department. Required Qualifications at this Level Education Associate's degree in business, healthcare administration, social work or a related healthcare Bachelor's degree in business, healthcare administration, social work or a related health field highly preferred Experience 2 years of related experience required A Bachelors degree in related field can subsitute for the experience requirement Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Oversee school operations including compliance, team supervision, and process implementation for an online K-12 school. | Requires bachelor's degree, proficiency in office software, leadership skills, and experience with compliance and procedure documentation. | About the Team The Virtual Preparatory Academy of Washington is a K-12 tuition-free online public school in the state of Washington. At VPA Washington, we empower students to be their best by enabling them to learn in ways that are right for them – using innovative technology at home, at their proper level, and at their own pace. The Operations Manager at Virtual Prep Academy of Washington supervises all school operations team members and collaborates with all members of the VPA Washington leadership team to design and implement process and procedures across all aspect of daily school operations for a state-wide online school, in compliance with all sponsor and board of education regulations and state laws. Eligibility: Open to residents of Washington About the Opportunity • Through supervision of the local operations team members oversee the following school functions: student records, local and state testing, attendance and truancy tracking and follow-up, office and facilities management • Act as a resource for internal (staff) and external (students and families) stakeholders by providing resolution and management of escalated needs across a variety of topics (school procedures, technology systems, materials, etc) • Act as a liaison between school team members and members of the larger Accel team to identify operational needs and develop school level procedures that align with the goals and procedures of the larger Accel organization. • Serve as a member of the school leadership team • Work collaboratively with other school administrators to develop, document, and electronically archive operational procedures and workflows to support implementation of school policies • Audit current procedures and identify opportunities to streamline and improve • Stay up to date on department of education and sponsor policies and compliance items and state educational laws • Manage all student information per state and federal law • Coordinates communication with external vendors as needed • Performs all other job duties as assigned. About You • Bachelor's Degree Required, Masters Degree Preferred • Proficiency in Microsoft Office and Google Suite Products • Strong spreadsheet skills including the ability to use basic and intermediate formulas and functions • Prior experience working in a school setting preferred • Prior experience managing law and regulation compliance • Prior experience creating and documenting procedures and workflows • Ability to handle confidential information responsibly and exhibit sound judgment while maintaining that confidentiality. • Demonstrates a reliable, dependable, and trustworthy work ethic. • Ability to manage difficult or emotional client situations • Ability to make sound judgments after all available information has been gathered or communicated • Demonstrates a mature attitude and insight into matters affecting department, self and / or company welfare • Demonstrated leadership and management ability • Excellent written and oral communication skills • Ability to work well under pressure, effectively prioritizing and executing tasks to meet deadlines consistently • Customer service oriented • Ability to learn new technologies and acquire new skills through independent study, professional training, and from more senior team members • Ability to work independently and contribute to a team • Understanding and ability to manage confidential information • Ability to lift 25 lbs • Ability to pass federal and state criminal background checks About Us "We believe that every child should be able to be anything they want in life, regardless of their birthplace and circumstances." – Ron Packard, CEO & Founder ACCEL Schools is a network of 100+ high-performing, public charter schools serving PK-12 students. We proudly advocate for school choice and work to address educational inequities throughout the United States. Our schools are inclusive and widely differ to reflect the unique values of the many urban, suburban, and rural communities we serve. Our brick-and-mortar, virtual, and hybrid schools specialize in closing educational gaps and offer innovative models such as career-technical education, sports training, bilingual programming, and more. We have been recognized and praised by legislators, authorizers, and researchers for providing exceptional education options to students in historically under-resourced communities. Compensation and Benefits: The compensation and benefits information below is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. The annual starting salary for this position is between $65,000 – $75,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, 10 paid holidays annually. Paid Time Off: Paid Time Off to cover sick, vacation, and personal absences. We offer 4 unique health insurance plans to choose from that cover a wide range of deductibles and co- insurance levels. Our goal is to provide you with maximum choice in finding a plan that meets you and your family's needs. Employees can choose from co-pay or High Deductible Health Plans. EQUAL EMPLOYMENT OPPORTUNITY It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists. #LI-AB1