Duke Health

Perform routine administrative and patient care duties supporting medical and nursing staff in an endocrine clinic. | High school diploma or GED, valid medical assistant certification, BLS certification, and preferably graduation from an accredited Medical Assistant program. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. $7,500 Commitment Bonus & $2,000 Relocation Assistance for qualifying candidates! JOB LOCATION: Endocrine Engagement Center - 4825 Creekstone Drive, Durham, NC JOB SUMMARY: We are seeking a Medical Assistant, Certified in our Endocrine Engagement Center clinic located in Durham, NC. The Medical Assistant, Certified, performs routine administrative and patient care supportive duties in a Health System remote practice that assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly. The Triage Nurse position is based in Durham, NC at a non-clinical office site. JOB DUTIES AND RESPONSIBILITIES: Perform telephone message taking with patients, document encounter, follow protocols and escalation plans established by clinic leadership Manage telephone calls and in basket messages within scope. Forms management Participates in performance improvement projects. Obtain prior authorizations for medications and durable medical equipment as indicated. JOB ELIGIBILITY REQUIREMENTS: Graduation from accredited Medical Assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. Please indicate on resume which certification you have, the certification number, and expiration date. BLS required Level I -- No experience required. Level II -- 1 year of clinical experience as a Medical Assistant, Certified in a clinical setting. JOB HOURS: Hours are from 8:00 am to 5:00 pm Monday through Friday. No weekends or Duke designated holidays. Once fully oriented, this work can be done as a hybrid model. This means a rotating schedule of working remotely and from the office. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Coordinate clinic preparation, patient check-in/out, scheduling, charge posting, and patient communication. | Requires at least one year of healthcare-related patient service experience and basic PC/data entry skills. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. Duke Primary Care Patient Care Associates-Duke Primary Care-Leesville $2,500 Commitment Bonsus Occ Summary Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. Work Performed Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash and collections bag. File history sheets, ancillary reports and all other required patient record documentation. Return medical records. Attach HIPPA/Medicare documents to the encounter forms. Check-in patient upon arrival in the practice. Identify correct patient information in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed. Accurately identify the appropriate account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all Maestro Care check-in files and manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient specific chart documents and requisition/transmittal documents. Copy, file and distribute insurance cards as indicated by procedure. Coordinate all labs/procedures as requested. Maintain private physician office charts. Prepare encounter forms. Investigate and account for missing encounter forms. Audit encounter forms for completeness and accuracy before batching. Batches encounter forms or charge posting in Maestro Care. Schedule tests and procedures. Complete and distribute ancillary service requisitions. Explain billing to patients according to PRMO credit and collection policies. Determine the amount of cash to be collected based on insurance plan. Check-out patients. Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures. Answer telephone, take and deliver messages to physicians, nurses and others. Report obtainedmedical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards Knowledge, Skills and Abilities Strong verbal and written communication. Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms. Level Characteristics N/A Minimum Qualifications Education Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education Experience Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities. Degrees, Licensures, Certifications N/A Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Manage daily clinic operations including patient registration, scheduling, and administrative support. | High school education with at least one year of patient or public service experience and proficiency in data entry and medical terminology. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health. General Description of the Job Class Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. Duties and Responsibilities of this Level Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash and collections bag. File history sheets, ancillary reports and all other required patient record documentation. Return medical records. Attach HIPPA/Medicare documents to the encounter forms. Check-in patient upon arrival in the practice. Identify correct patient information in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed. Accurately identify the appropriate account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all Maestro Care check-in files and manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient specific chart documents and requisition/transmittal documents. Copy, file and distribute insurance cards as indicated by procedure. Coordinate all labs/procedures as requested. Maintain private physician office charts. Prepare encounter forms. Investigate and account for missing encounter forms. Audit encounter forms for completeness and accuracy before batching. Batches encounter forms or charge posting in Maestro Care. Schedule tests and procedures. Complete and distribute ancillary service requisitions. Explain billing to patients according to PRMO credit and collection policies. Determine the amount of cash to be collected based on insurance plan. Check-out patients. Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures. Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards Required Qualifications at this Level Education Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education. Experience Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare-related field. Experience in effectively coordinating multiple tasks or activities. Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Strong verbal and written communication. Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Coordinate daily clinic operations including patient check-in/out, scheduling, charge posting, and managing patient records. | At least one year of customer-facing healthcare experience, high school education, basic PC skills, and medical terminology knowledge. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health. ONSITE POSITION: Monday - Friday (8:00 AM - 4:30 PM) Summary Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. Work Performed Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office c harts, medical records, reports, petty cash and collections bag. File history sheets, ancillary reports and all other required patient record documentation. Return medical records. Attach HIPPA/Medicare documents to the encounter forms. Check-in patient upon arrival in the practice. Identify correct patient information in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed. Accurately identify the appropriate account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all Maestro Care check-in files and manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient specific chart documents and requisition/transmittal documents. Copy, file and distribute insurance cards as indicated by procedure. Coordinate all labs/ procedures as requested. Maintain private physician office charts. Prepare encounter forms. Investigate and account for missing encounter forms. Audit encounter forms for completeness and accuracy before batching. Batches encounter forms or charge posting in Maestro Care. Schedule tests and procedures. Complete and distribute ancillary service requisitions. Explain billing to patients according to PRMO credit and collection policies. Determine the amount of cash to be collected based on insurance plan. Check- outpatients. Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures. Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards Knowledge, Skills and Abilities Strong verbal and written communication. Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms. Education Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education Experience Minimum of one year of work experience in directly communicating and activities. Providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks Degrees, Licensures, Certifications N/A Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Coordinate daily clinic operations including patient check-in, appointment scheduling, and medical record preparation. | At least high school education with one year customer-facing healthcare experience and strong organizational and communication skills. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. JOB LOCATION Duke Triangle Heart Associates - 1821 Hillandale Rd JOB SUMMARY We are seeking a Patient Service Associate to coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, patient appointment scheduling, and cash management. Position also involves customer service, message distribution, ancillary scheduling, collecting payments on patient accounts and referral management. JOB DUTIES AND RESPONSIBILITIES Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash and collections. Check-in patients. Identify correct patient information and verify patient demographic data. Edit electronic patient charts as needed. Collect and post co-payments and balances on accounts due. Excellent relationship skills with Clients and Staff. Ability to communicate professionally while maintaining a personal touch with all. Ability to work efficiently under stressful circumstances. Good organization and prioritization skills. Attention to detail. JOB ELIGIBILITY REQUIREMENTS Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education. Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities JOB HOURS The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Coordinate clinic administrative operations including patient check-in/out, scheduling, records management, financial transactions, and communication facilitation. | High school education with at least one year of patient-facing or public service experience, proficiency in data entry, medical terminology, and organizational skills. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. Patient Service Associate (PSA) - Duke Primary Care Croasdaile **$2,500 commitment Bonus for Eligible Candidates** Duke Primary Care Croasdaile in Durham is a premier destination for accessible, top-quality medical care for patients of all ages. Boasting 24 state-of-the-art exam rooms and an on-site phlebotomy lab, the clinic is designed for convenience and efficiency. With a dedicated team of 14 providers, 2 licensed social workers, 2 registered dietitians, and exceptional clinical staff, the clinic offers a full spectrum of services, including preventive care, chronic disease management, women’s health, pediatrics, immunizations, and diagnostics. Duke Primary Care Croasdaile is committed to delivering comprehensive, compassionate care to meet the diverse needs of families in the community. Location: 1821 Hillandale Road Suite 24B, Durham, NC 27705 Clinic Hours: 7am – 5pm Monday – Thursday, 8am – 5pm Friday What you will do: As a Patient Service Associate, you will be responsible for coordinating and performing a variety of administrative tasks to support the daily operations of the clinic. This includes clinic preparation, verifying patient identification, managing check-in and check-out processes, posting charges, handling cash transactions, and scheduling patient appointments. Additional duties include delivering exceptional customer service, managing message distribution, coordinating ancillary service scheduling and preparation, and processing patient referrals. Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash and collections bag. File history sheets, ancillary reports and all other required patient record documentation. Return medical records. Attach HIPPA/Medicare documents to the encounter forms. Check-in patient upon arrival in the practice. Identify correct patient information in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed. Accurately identify the appropriate account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all Maestro Care check-in files and manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient specific chart documents and requisition/transmittal documents. Copy, file and distribute insurance cards as indicated by procedure. Coordinate all labs/procedures as requested. Maintain private physician office charts. Prepare encounter forms. Investigate and account for missing encounter forms. Audit encounter forms for completeness and accuracy before batching. Batches encounter forms or charge posting in Maestro Care. Schedule tests and procedures. Complete and distribute ancillary service requisitions. Explain billing to patients according to PRMO credit and collection policies. Determine the amount of cash to be collected based on insurance plan. Check-out patients. Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures. Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards What you will need: Education Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education Experience Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities. Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Strong verbal and written communication. Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms. Distinguishing Characteristics of this Level N/A Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Coordinate daily clinic operations including patient check-in/out, scheduling, medical records management, payment processing, insurance documentation, and communication facilitation. | High school education with at least one year of healthcare patient or public service experience, proficiency in data entry, medical terminology, and strong organizational skills. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. Patient Service Associate - Hillsborough Family Practice **$2,500 coomitment bonus for eligible candidates** Duke Primary Care Hillsborough provides comprehensive, family-centered care for patients of all ages in one convenient location. Our team offers everything from annual physicals, screenings, and immunizations to sick visits, chronic condition management, and women’s health services. We also provide pediatric care, including well-child visits, school and sports physicals, and ongoing support for conditions like asthma, allergies, and diabetes. With on-site lab testing and X-rays, we make it easy for patients to get the care they need close to home. Location: 267 South Churchton Street, Hillsborough, NC 27278 Schedule: 8am – 5pm, Monday – Friday What you will do: As a Patient Service Associate, you will be responsible for coordinating and performing a variety of administrative tasks to support the daily operations of the clinic. This includes clinic preparation, verifying patient identification, managing check-in and check-out processes, posting charges, handling cash transactions, and scheduling patient appointments. Additional duties include delivering exceptional customer service, managing message distribution, coordinating ancillary service scheduling and preparation, and processing patient referrals. Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash and collections bag. File history sheets, ancillary reports and all other required patient record documentation. Return medical records. Attach HIPPA/Medicare documents to the encounter forms. Check-in patient upon arrival in the practice. Identify correct patient information in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed. Accurately identify the appropriate account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all Maestro Care check-in files and manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient specific chart documents and requisition/transmittal documents. Copy, file and distribute insurance cards as indicated by procedure. Coordinate all labs/procedures as requested. Maintain private physician office charts. Prepare encounter forms. Investigate and account for missing encounter forms. Audit encounter forms for completeness and accuracy before batching. Batches encounter forms or charge posting in Maestro Care. Schedule tests and procedures. Complete and distribute ancillary service requisitions. Explain billing to patients according to PRMO credit and collection policies. Determine the amount of cash to be collected based on insurance plan. Check-out patients. Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures. Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards What you will need: Education Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education Experience Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities. Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Strong verbal and written communication. Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms. Distinguishing Characteristics of this Level N/A Job Title: PATIENT SERVICE ASSOCIATE Job Code: 4502 FLSA: N Job Level: B2 Revised Date: 07/01/2015 Supervisory Responsibility: No Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Perform direct patient care and administrative tasks including scheduling and records management. | Requires professional certification and valid BLS certification; no prior experience needed. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice https://careers.dukehealth.org/us/en/dhip Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina. $7500 Commitment Bonus for qualifying candidates! JOB LOCATION Duke Health Cary - 100 Duke Health Cary Place JOB SUMMARY Certified Medical Assistant for our Piedmont Spine Specialists group in Raleigh. The Medical Assistant, Certified functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The Medical Assistant, Certified performs routine administrative and patient care supportive duties in a Health System medical practice that assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly. JOB DUTIES AND RESPONSIBILITIES Clinical responsibilities: The CMA takes medical histories and records vital signs, explains treatment procedures to patients, and prepares patients for examinations and procedures. Patient care support responsibilities may include assisting the medical and nursing staff during examination and procedures, collecting and preparing laboratory specimens, performing basic laboratory test in the clinic/office, taking electrocardiograms, removing sutures/ staples, changing sterile and non-sterile dressings, promoting patient/family understanding of the educational content and his/her involvement in the plan of care, and documenting in the patient record. Other clinical support responsibilities include disposing of contaminated supplies, instrument processing, high level disinfection and sterilization of medical instruments, telephoning prescriptions to a pharmacy, preparing and administering medications as directed by a physician, and authorizing drug refills as directed. Performs other clinical functions as delegated and supervised by the physician. Administrative responsibilities: The CMA greets patients, answers telephones, schedules appointments to include arrive appointments in MaestroCare, checkout patients, and referral scheduling; arranges for hospital admissions and laboratory services, updates and files patient medical records, fills out insurance forms, handles billing, bookkeeping to include receiving copays and collections on account balances; correspondence, and ordering clinical and clerical supplies and forms. Performs other administrative duties as directed. May be requested to be a liaison for clinic activities such as Joint Commission and falls and/or participate in clinic committees. JOB ELIGIBILITY REQUIREMENTS Level I -- No experience required. Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. JOB HOURS The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Provide administrative and patient care support in a healthcare setting. | Requires medical assistant certification and clinical experience which the candidate lacks but has relevant healthcare administrative background. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. Duke Nursing Highlights: • Duke University Health System is designated as a Magnet organization • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. • Duke University Health System has 6000 + registered nurses • Quality of Life: Living in the Triangle! • Relocation Assistance (based on eligibility) Duke University Health System- Duke Primary Care - Holly Spring Pediatrics seeks to hire a Certified Medical Assistant who will embrace our mission of Advancing Health Together. Department Profile: Duke Primary Care in Holly Spring offers comprehensive family medicine and lab services in one location. For adults, services include internal and family medicine, annual physicals, preventive care, sick visits, immunizations, chronic illness management, women’s health care, and diagnostic tests like lab work and X-rays. For children and adolescents, care includes well-child visits, routine checkups, physicals, immunizations, and management of conditions like asthma, allergies, and diabetes. Clinic Location: 401 Irving Pkwy #230, Holly Springs, NC 27540 Hours: Monday through Thursday 7:00am-6:00PM and Friday 8:00AM-5:00PM and Sat 8:00AM-12:00PM Job Summary: The Certified Medical Assistant (CMA) functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The CMA performs routine administrative and patient care supportive duties in a Health System medical practice, they assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly. Administrative Duties: • Answer telephones • Greet patients • Update and file patient medical records • Fill out insurance forms • Handle correspondence • Schedule appointments • Arrange for hospital admissions • Arrange for laboratory services • Handle billing and bookkeeping Clinical Duties: • Assist medical and nursing staff in a variety of tasks including: • Taking medical histories and recording vital signs • Explaining treatment procedures to patients • Preparing patients for examinations and procedures • Assisting the physician during the examination and procedures • Collect and prepare laboratory specimens • Perform basic laboratory tests on the premises • Dispose of contaminated supplies Sterilize medical instruments. • Promote patient/family understanding of the educational content and his/her involvement in the plan of care, and document in patient record • Prepare and administer medications as directed by a physician • Authorize drug refills as directed Telephone prescriptions to a pharmacy • Draw blood • Prepare patients for x-rays, tests and procedures • Take electrocardiograms Remove sutures/ staples • Change sterile and non-sterile dressings Required Qualifications at this Level Education • Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. • Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. • Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Experience Level I -- No experience required. Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. • Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. • Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. • General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III. Degrees, Licensure, and/or Certification • Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. • Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. • Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. • General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II, III & IV. Knowledge, Skills, and Abilities • Good customer service skills. • Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming. • Heavy lifting and the ability to transport stretcher and wheelchair patients may be required. • Working knowledge of sterile techniques and special procedures that are applicable to work performed. • Working knowledge of procedures and techniques involved in administering routine and special treatments to patients. • Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. Working knowledge of infection control procedures and safety precautions. • Age specific competencies. • Daily clinic preparation process; registration, scheduling, charge posting, order entry. Able to document and communicate pertinent information • Ability to establish and maintain effective working relationships with patients and clinic staff • Typing skills • Medical terminology • Levels II and III -- Ability to independently seek out resources and work collaboratively Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Coordinate daily clinic operations including patient check-in/out, appointment scheduling, charge posting, medical records management, insurance documentation, and customer service support. | At least high school education with minimum one year healthcare or public-facing service experience, proficiency in data entry, medical terminology, and strong communication skills. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health. General Description of the Job Class Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. Duties and Responsibilities of this Level Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash and collections bag. File history sheets, ancillary reports and all other required patient record documentation. Return medical records. Attach HIPPA/Medicare documents to the encounter forms. Check-in patient upon arrival in the practice. Identify correct patient information in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed. Accurately identify the appropriate account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all Maestro Care check-in files and manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient specific chart documents and requisition/transmittal documents. Copy, file and distribute insurance cards as indicated by procedure. Coordinate all labs/procedures as requested. Maintain private physician office charts. Prepare encounter forms. Investigate and account for missing encounter forms. Audit encounter forms for completeness and accuracy before batching. Batches encounter forms or charge posting in Maestro Care. Schedule tests and procedures. Complete and distribute ancillary service requisitions. Explain billing to patients according to PRMO credit and collection policies. Determine the amount of cash to be collected based on insurance plan. Check-out patients. Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures. Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards Required Qualifications at this Level Education Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education Experience Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities. Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Strong verbal and written communication. Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms. Distinguishing Characteristics of this Level N/A The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Coordinate clinic preparation including patient check-in/out, scheduling, charge posting, and manage medical records and patient inquiries. | High school education with at least one year of patient or public service experience, strong communication, basic data entry, and medical terminology knowledge. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health. PSA – Patient Service Associate Coordinate and participate in a variety of duties associated with the daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management, and patient appointment scheduling. This position also involves customer service, message distribution, ancillary scheduling and preparation, and referrals management. Work Performed Prepare for clinic visits by reviewing next-day patients and completing next-day preparation activities. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash, and collections bag. File history sheets, ancillary reports, and all other required patient record documentation. Return medical records. Attach HIPPA/Medicare documents to the encounter forms. Check-in patient upon arrival in the practice. Identify correct patient information in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed. Accurately identify the appropriate account for patient visits. Present and educate patients on required forms and obtain signatures as required by policy and procedure. Completes all Maestro Care check-in files and manages all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient-specific chart documents and requisition/transmittal documents. Copy, file and distribute insurance cards as indicated by procedure. Coordinate all labs/ procedures as requested. Maintain private physician office charts. Prepare encounter forms. Investigate and account for missing encounter forms. Audit encounter forms for completeness and accuracy before batching. Batches encounter forms or charge posting in Maestro Care. Schedule tests and procedures. Complete and distribute ancillary service requisitions. Explain billing to patients according to PRMO credit and collection policies. Determine the amount of cash to be collected based on the insurance plan. Check- outpatients. Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician, and scheduling tests and procedures. Answer telephone, take and deliver messages to physicians, nurses, and others. Report obtained medical information from patients and referring physicians accurately, completely, and timely. Disseminate messages according to practice communication standards Knowledge, Skills, and Abilities Strong verbal and written communication. Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments, and maintaining records and forms. Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education. Experience Minimum of one year of work experience in directly communicating and activities. Providing service to patients or the public; preferably in a healthcare-related field. Experience in effectively coordinating multiple tasks Degrees, Licensures, Certifications N/A Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Provide administrative and patient care support in a healthcare setting. | Requires medical assistant certification and clinical experience which the candidate lacks. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. Duke Nursing Highlights: • Duke University Health System is designated as a Magnet organization • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. • Duke University Health System has 6000 + registered nurses • Quality of Life: Living in the Triangle! • Relocation Assistance (based on eligibility) Duke University Health System- Duke Primary Care - Holly Spring Pediatrics seeks to hire a Certified Medical Assistant who will embrace our mission of Advancing Health Together. Department Profile: Duke Primary Care in Holly Spring offers comprehensive family medicine and lab services in one location. For adults, services include internal and family medicine, annual physicals, preventive care, sick visits, immunizations, chronic illness management, women’s health care, and diagnostic tests like lab work and X-rays. For children and adolescents, care includes well-child visits, routine checkups, physicals, immunizations, and management of conditions like asthma, allergies, and diabetes. Clinic Location: 401 Irving Pkwy #230, Holly Springs, NC 27540 Hours: Monday through Thursday 7:00am-6:00PM and Friday 8:00AM-5:00PM and Sat 8:00AM-12:00PM Job Summary: The Certified Medical Assistant (CMA) functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The CMA performs routine administrative and patient care supportive duties in a Health System medical practice, they assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly. Administrative Duties: • Answer telephones • Greet patients • Update and file patient medical records • Fill out insurance forms • Handle correspondence • Schedule appointments • Arrange for hospital admissions • Arrange for laboratory services • Handle billing and bookkeeping Clinical Duties: • Assist medical and nursing staff in a variety of tasks including: • Taking medical histories and recording vital signs • Explaining treatment procedures to patients • Preparing patients for examinations and procedures • Assisting the physician during the examination and procedures • Collect and prepare laboratory specimens • Perform basic laboratory tests on the premises • Dispose of contaminated supplies Sterilize medical instruments. • Promote patient/family understanding of the educational content and his/her involvement in the plan of care, and document in patient record • Prepare and administer medications as directed by a physician • Authorize drug refills as directed Telephone prescriptions to a pharmacy • Draw blood • Prepare patients for x-rays, tests and procedures • Take electrocardiograms Remove sutures/ staples • Change sterile and non-sterile dressings Required Qualifications at this Level Education • Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. • Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. • Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Experience Level I -- No experience required. Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. • Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. • Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. • General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III. Degrees, Licensure, and/or Certification • Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. • Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. • Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. • General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II, III & IV. Knowledge, Skills, and Abilities • Good customer service skills. • Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming. • Heavy lifting and the ability to transport stretcher and wheelchair patients may be required. • Working knowledge of sterile techniques and special procedures that are applicable to work performed. • Working knowledge of procedures and techniques involved in administering routine and special treatments to patients. • Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. Working knowledge of infection control procedures and safety precautions. • Age specific competencies. • Daily clinic preparation process; registration, scheduling, charge posting, order entry. Able to document and communicate pertinent information • Ability to establish and maintain effective working relationships with patients and clinic staff • Typing skills • Medical terminology • Levels II and III -- Ability to independently seek out resources and work collaboratively Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Coordinate daily clinic operations including patient check-in/out, scheduling, charge posting, and patient record management. | At least one year of healthcare service experience, high school education, and basic PC and medical terminology knowledge. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health. ONSITE POSITION: Monday - Friday (8:00 AM - 5:00 PM) Summary Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. Work Performed Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office c harts, medical records, reports, petty cash and collections bag. File history sheets, ancillary reports and all other required patient record documentation. Return medical records. Attach HIPPA/Medicare documents to the encounter forms. Check-in patient upon arrival in the practice. Identify correct patient information in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed. Accurately identify the appropriate account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all Maestro Care check-in files and manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient specific chart documents and requisition/transmittal documents. Copy, file and distribute insurance cards as indicated by procedure. Coordinate all labs/ procedures as requested. Maintain private physician office charts. Prepare encounter forms. Investigate and account for missing encounter forms. Audit encounter forms for completeness and accuracy before batching. Batches encounter forms or charge posting in Maestro Care. Schedule tests and procedures. Complete and distribute ancillary service requisitions. Explain billing to patients according to PRMO credit and collection policies. Determine the amount of cash to be collected based on insurance plan. Check- outpatients. Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures. Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards Knowledge, Skills and Abilities Strong verbal and written communication. Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms. Education Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education Experience Minimum of one year of work experience in directly communicating and activities. Providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks Degrees, Licensures, Certifications N/A Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Provide clerical support to healthcare providers by managing patient records, scheduling, and communication tasks to support patient care. | Requires high school diploma or equivalent, six months customer service experience, knowledge of medical terminology and clerical procedures, and ability to operate office equipment and communicate effectively. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Duke Nursing Highlights: • Duke University Health System is designated as a Magnet organization • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. • Duke University Health System has 6000 + registered nurses • Quality of Life: Living in the Triangle! • Relocation Assistance (based on eligibility) Health Unit Coordinator-Duke University Hospital Weekday OR PRN Weekend 6:00am-6:00pm Saturday and Sunday General Description of the Job Class This position collaborates with healthcare providers by performing a variety of clerical duties to support patient care. Duties include greeting patients and visitors, answering the telephone, responding to patient's requests, accessing the electronic medical record (EMR), scheduling appointments and providing general clerical support as needed by the department. This position will consistently exhibits excellent customer service skills. Duties and Responsibilities of this Level Answer patient signals and relay request to appropriate individual. Place calls for consultations as needed Understand and is able to use the manual back up system as needed. Assemble and maintain patient charts from admission through discharge Prepare and upload paper documents into the electronic medical record (EMR). Navigate electronic medical record, access patient information, generate reports, schedule appointments and manage task list. Use available technology to request and coordinate patient transport. Assign nursing staff to communication systems. Assist in reviewing clerical duties and responsibilities with new staff members. Order supplies for the unit; maintain inventory and replenish as necessary. Copy, file, mail and/or distribute materials as appropriate. Maintain records as required by the unit (i.e. time sheets, continuing education information, etc.). Schedule maintenance in automated schedule system as directed by Nurse Manager or designee Generate reports as directed by Nurse Manager or designee (Example: compliance) Participate in review of activities and processes for area of work. Assists in implementing changes to effect continual improvement in services provided; and complies with regulatory and legal requirements. Exhibit professional communication skill when answering the telephone and interacting with patients, visitors and other staff members. Round and greet patients each shift and explain their role. Greets patients, visitors, physicians and employees in a pleasant manner and refers to appropriate areas as needed. Answers phones, screens and refers calls as appropriate, delivers messages and provides information to patients, visitors and personnel upon request. Assist unit management in tracking inventory, stocking issues and maintaining adequate patient care supplies. Perform other related duties incidental to the work described herein. Required Qualifications at this Level Education Graduation from high school or GED; or an equivalent combination of related education and experience Experience Six (6) months of work experience related to customer service Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Knowledge of HIS procedures and of manual procedures when the system is down. Successful completion of TJC and other regulatory/designated requirements within the probationary period. Knowledge and understanding of telephone etiquette. Knowledge of general clerical practices and procedures. Knowledge of spelling and medical terminology. Ability to apply specific departmental rules and regulations relating to verifying, processing and maintaining records and forms. Ability to organize and set priorities. Ability to operate computer terminal and other office equipment. Ability to write legibly. Ability to understand and follow oral and written instructions. Ability to deal tactfully and courteously with the public. Ability to establish and maintain effective relationships with other personnel. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Coordinate patient check-in/out, scheduling, documentation, and billing tasks to support clinic operations. | Requires at least one year of healthcare-related administrative experience with strong communication, data entry, and organizational skills. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health. ONSITE POSITION: Monday - Friday (8:00 AM - 5:00 PM) Summary Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. Work Performed • Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. • Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office c harts, medical records, reports, petty cash and collections bag. • File history sheets, ancillary reports and all other required patient record documentation. • Return medical records. • Attach HIPPA/Medicare documents to the encounter forms. • Check-in patient upon arrival in the practice. • Identify correct patient information in Maestro Care. Verify patient demographic data. • Edit Maestro Care as needed. • Accurately identify the appropriate account for patient visit. • Present and educate patients on required forms and obtain signature as required by policy and procedure. • Completes all Maestro Care check-in files and manage all appropriate alerts. • Collect and post co-payments and balances on accounts due. • Imprint all patient specific chart documents and requisition/transmittal documents. • Copy, file and distribute insurance cards as indicated by procedure. • Coordinate all labs/ procedures as requested. • Maintain private physician office charts. • Prepare encounter forms. • Investigate and account for missing encounter forms. • Audit encounter forms for completeness and accuracy before batching. • Batches encounter forms or charge posting in Maestro Care. • Schedule tests and procedures. • Complete and distribute ancillary service requisitions. • Explain billing to patients according to PRMO credit and collection policies. • Determine the amount of cash to be collected based on insurance plan. • Check- outpatients. • Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures. • Answer telephone, take and deliver messages to physicians, nurses and others. • Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards Knowledge, Skills and Abilities • Strong verbal and written communication. • Basic PC and data entry skills. • Knowledge of medical terminology and telephone etiquette. • Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. • Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms. Education Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education Experience Minimum of one year of work experience in directly communicating and activities. Providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks Degrees, Licensures, Certifications N/A Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Coordinate patient care transitions, manage records, and collaborate with healthcare teams to ensure compliance and smooth operations. | Requires healthcare administrative experience, knowledge of policies and procedures, and strong communication and coordination skills. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. General Description of the Job Class • Perform a variety of specialized, complex activities in the coordination of the care needed for patient discharges and transitions of care. Strong emphasis on proactive problem resolution and departmental communications. • Independently perform activities necessary to organize, maintain, and use electronic patient health records. Positions at this level have high customer service, strong analytic and problem solving skills, require interpretation and explanation of policy and external requirements related to, privacy, release of information, positive patient identity, and other department and organization-wide functions. • Regular interaction required with case management staff, physician advisors, post-acute care providers, community based organizations, insurance companies, and governmental agencies. • Detailed working knowledge and ability to apply HIPAA rules, North Carolina General Statutes, and other State and Federal laws regarding patient privacy. Detailed working knowledge and ability to apply State and Federal laws regarding discharge planning, Joint Commission requirements, and CMS guidelines and rules. Duties and Responsibilities of this Level • Partners with Case Management team in arranging for discharge needs of patients including but not limited to durable medical equipment, home health, facility placement, dialysis, outpatient appointments, back transfers to outside hospitals, transportation, and home infusion. • Performs a variety of specialized, complex activities in the coordination of post-acute care services. Reviews discharge planning forms for completeness, timing, and conformity to policy and guidelines. Delivers the Important Message from Medicare according to CMS guidelines to all indicated patients based on case manager's noted expected discharge date. • Participates in daily Case Management touchpoints with Case Managers, Social Workers, and Utilization Managers. Discusses referred cases, including, patient status, barriers to discharge, payer communication, expected discharge date, transition planning priorities, escalations and support needed. • Reviews insurance coverage updates on all appropriate patients, as assigned. Regularly evaluates work list and re-prioritizes items for the day. Reviews requests for care coordination to identify dates of service, entity, provider and specific clinical documents needed to complete the requested referrals. Works extensively in the electronic health record to locate specific clinical documents for the purpose of fulfilling a request. Escalates more complex inquiries and barriers to the appropriate resource. • Stays in close contact with the requester to alert Case Management Staff of barriers to completion of needed task, provide status updates and ultimately share details of case completion. Enters appropriate documentation of all discharge planning activities and communications according to department standard and closely monitors pending tasks and priority level of each task. • Maintains strong working relationships with both internal Duke staff as well as external agency staff such as post-acute liaisons, admissions coordinators, medical providers and staff in community-based organizations to ensure timely, appropriate and safe transitions of care. • Obtains all authorizations for SNF care, both by utilizing the NaviHealth portal for the payers who utilize that system as well as any other processes used by all other managed care and health plans. They will also use a similar system as NaviHealth utilized by the State to approve all post-acute care (including Home Health) for Medicaid beneficiaries covered by these commercial plans. • Schedules peer-to-peer reviews for Physician Advisors (PAs) and communicate electronically to the PAs the dates/times and contact names/numbers of the payer's Medical Director with whom they will be speaking. Discusses rationale for initial denial of services with the PAs to assist in their preparation for the peer to peer discussion. Meticulous record keeping of this process will be expected as data will be needed to assess volume for future expansion. • Develops, administers activities, monitors and evaluates program effectiveness, and investigates trends. Advises supervisor as to the status of current activities and additional or expanded program requirements. Provides input into appropriate program recommendations or conclusions. Assists in developing and defining short and long term departmental specific goals and objectives. Implements decided upon program adjustments. Coordinates projects and audits to improve processes related to Case Management efficiency of care coordination and discharge planning. • Requires the ability to interpret and explain policy and external requirements related to, discharge planning, release of information, positive patient identity, and other department and organization-wide functions. Completes regular interaction, as indicated, with governmental agencies, providers of health care, insurance companies and auditing agencies. Possesses a detailed working knowledge and ability to apply HIPPA rules and other State and Federal laws regarding patient privacy. Possesses working knowledge of Joint Commission requirements and CMS guidelines and rules. • Develops, coordinates and advises staff regarding relevant policies and guidelines. Educates and trains employees in proper methods and procedures to ensure efficient and accurate completion of work. Develops and provides job-specific training to new and existing employees within department. Required Qualifications at this Level Education Associate's degree in business, healthcare administration, social work or a related healthcare Bachelor's degree in business, healthcare administration, social work or a related health field highly preferred Experience 2 years of related experience required A Bachelors degree in related field can subsitute for the experience requirement Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Provide clerical support and patient coordination in a healthcare unit to facilitate smooth operations and patient care. | High school diploma or equivalent with at least six months of customer service experience and knowledge of medical terminology and clerical procedures. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Duke Nursing Highlights: • Duke University Health System is designated as a Magnet organization • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. • Duke University Health System has 6000 + registered nurses • Quality of Life: Living in the Triangle! • Relocation Assistance (based on eligibility) Health Unit Coordinator-Duke University Hospital Weekday OR PRN Weekend 6:00am-6:00pm Saturday and Sunday General Description of the Job Class This position collaborates with healthcare providers by performing a variety of clerical duties to support patient care. Duties include greeting patients and visitors, answering the telephone, responding to patient's requests, accessing the electronic medical record (EMR), scheduling appointments and providing general clerical support as needed by the department. This position will consistently exhibits excellent customer service skills. Duties and Responsibilities of this Level Answer patient signals and relay request to appropriate individual. Place calls for consultations as needed Understand and is able to use the manual back up system as needed. Assemble and maintain patient charts from admission through discharge Prepare and upload paper documents into the electronic medical record (EMR). Navigate electronic medical record, access patient information, generate reports, schedule appointments and manage task list. Use available technology to request and coordinate patient transport. Assign nursing staff to communication systems. Assist in reviewing clerical duties and responsibilities with new staff members. Order supplies for the unit; maintain inventory and replenish as necessary. Copy, file, mail and/or distribute materials as appropriate. Maintain records as required by the unit (i.e. time sheets, continuing education information, etc.). Schedule maintenance in automated schedule system as directed by Nurse Manager or designee Generate reports as directed by Nurse Manager or designee (Example: compliance) Participate in review of activities and processes for area of work. Assists in implementing changes to effect continual improvement in services provided; and complies with regulatory and legal requirements. Exhibit professional communication skill when answering the telephone and interacting with patients, visitors and other staff members. Round and greet patients each shift and explain their role. Greets patients, visitors, physicians and employees in a pleasant manner and refers to appropriate areas as needed. Answers phones, screens and refers calls as appropriate, delivers messages and provides information to patients, visitors and personnel upon request. Assist unit management in tracking inventory, stocking issues and maintaining adequate patient care supplies. Perform other related duties incidental to the work described herein. Required Qualifications at this Level Education Graduation from high school or GED; or an equivalent combination of related education and experience Experience Six (6) months of work experience related to customer service Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Knowledge of HIS procedures and of manual procedures when the system is down. Successful completion of TJC and other regulatory/designated requirements within the probationary period. Knowledge and understanding of telephone etiquette. Knowledge of general clerical practices and procedures. Knowledge of spelling and medical terminology. Ability to apply specific departmental rules and regulations relating to verifying, processing and maintaining records and forms. Ability to organize and set priorities. Ability to operate computer terminal and other office equipment. Ability to write legibly. Ability to understand and follow oral and written instructions. Ability to deal tactfully and courteously with the public. Ability to establish and maintain effective relationships with other personnel. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Coordinate patient care transitions and discharge planning while ensuring compliance with healthcare policies and regulations. | Requires 2 years related experience or bachelor's degree in healthcare or related field, strong knowledge of healthcare policies, coordination skills, and ability to interact with multiple stakeholders. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. General Description of the Job Class • Perform a variety of specialized, complex activities in the coordination of the care needed for patient discharges and transitions of care. Strong emphasis on proactive problem resolution and departmental communications. • Independently perform activities necessary to organize, maintain, and use electronic patient health records. Positions at this level have high customer service, strong analytic and problem solving skills, require interpretation and explanation of policy and external requirements related to, privacy, release of information, positive patient identity, and other department and organization-wide functions. • Regular interaction required with case management staff, physician advisors, post-acute care providers, community based organizations, insurance companies, and governmental agencies. • Detailed working knowledge and ability to apply HIPAA rules, North Carolina General Statutes, and other State and Federal laws regarding patient privacy. Detailed working knowledge and ability to apply State and Federal laws regarding discharge planning, Joint Commission requirements, and CMS guidelines and rules. Duties and Responsibilities of this Level • Partners with Case Management team in arranging for discharge needs of patients including but not limited to durable medical equipment, home health, facility placement, dialysis, outpatient appointments, back transfers to outside hospitals, transportation, and home infusion. • Performs a variety of specialized, complex activities in the coordination of post-acute care services. Reviews discharge planning forms for completeness, timing, and conformity to policy and guidelines. Delivers the Important Message from Medicare according to CMS guidelines to all indicated patients based on case manager's noted expected discharge date. • Participates in daily Case Management touchpoints with Case Managers, Social Workers, and Utilization Managers. Discusses referred cases, including, patient status, barriers to discharge, payer communication, expected discharge date, transition planning priorities, escalations and support needed. • Reviews insurance coverage updates on all appropriate patients, as assigned. Regularly evaluates work list and re-prioritizes items for the day. Reviews requests for care coordination to identify dates of service, entity, provider and specific clinical documents needed to complete the requested referrals. Works extensively in the electronic health record to locate specific clinical documents for the purpose of fulfilling a request. Escalates more complex inquiries and barriers to the appropriate resource. • Stays in close contact with the requester to alert Case Management Staff of barriers to completion of needed task, provide status updates and ultimately share details of case completion. Enters appropriate documentation of all discharge planning activities and communications according to department standard and closely monitors pending tasks and priority level of each task. • Maintains strong working relationships with both internal Duke staff as well as external agency staff such as post-acute liaisons, admissions coordinators, medical providers and staff in community-based organizations to ensure timely, appropriate and safe transitions of care. • Obtains all authorizations for SNF care, both by utilizing the NaviHealth portal for the payers who utilize that system as well as any other processes used by all other managed care and health plans. They will also use a similar system as NaviHealth utilized by the State to approve all post-acute care (including Home Health) for Medicaid beneficiaries covered by these commercial plans. • Schedules peer-to-peer reviews for Physician Advisors (PAs) and communicate electronically to the PAs the dates/times and contact names/numbers of the payer's Medical Director with whom they will be speaking. Discusses rationale for initial denial of services with the PAs to assist in their preparation for the peer to peer discussion. Meticulous record keeping of this process will be expected as data will be needed to assess volume for future expansion. • Develops, administers activities, monitors and evaluates program effectiveness, and investigates trends. Advises supervisor as to the status of current activities and additional or expanded program requirements. Provides input into appropriate program recommendations or conclusions. Assists in developing and defining short and long term departmental specific goals and objectives. Implements decided upon program adjustments. Coordinates projects and audits to improve processes related to Case Management efficiency of care coordination and discharge planning. • Requires the ability to interpret and explain policy and external requirements related to, discharge planning, release of information, positive patient identity, and other department and organization-wide functions. Completes regular interaction, as indicated, with governmental agencies, providers of health care, insurance companies and auditing agencies. Possesses a detailed working knowledge and ability to apply HIPPA rules and other State and Federal laws regarding patient privacy. Possesses working knowledge of Joint Commission requirements and CMS guidelines and rules. • Develops, coordinates and advises staff regarding relevant policies and guidelines. Educates and trains employees in proper methods and procedures to ensure efficient and accurate completion of work. Develops and provides job-specific training to new and existing employees within department. Required Qualifications at this Level Education Associate's degree in business, healthcare administration, social work or a related healthcare Bachelor's degree in business, healthcare administration, social work or a related health field highly preferred Experience 2 years of related experience required A Bachelors degree in related field can subsitute for the experience requirement Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Provide clerical support to healthcare providers by managing patient records, scheduling, and communication to support inpatient behavioral health units. | Requires high school diploma or equivalent, six months customer service experience, and knowledge of clerical practices and medical terminology. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Regional Hospital Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health's four hospitals and offers a comprehensive range ofmedical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services. Duke Nursing Highlights: • Duke University Health System is designated as a Magnet organization • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. • Duke University Health System has 6000 + registered nurses • Quality of Life: Living in the Triangle! • Relocation Assistance (based on eligibility) Occ Summary This position collaborates with healthcare providers by performing a variety of clerical duties to support patient care. Duties include greeting patients and visitors, answering the telephone, responding to patient's requests, accessing the electronic medical record(EMR), scheduling appointments and providing general clerical support as needed by the department. This position will consistently exhibits excellent customer service skills. Work Performed Answer patient signals and relay request to appropriate individual. Place calls for consultations as needed Understand and is able to use the manual back up system as needed. Assemble and maintain patient charts from admission through discharge Prepare and upload paper documents into the electronic medical record (EMR). Navigate electronic medical record, access patient information, generate reports, schedule appointments and manage task list. Use available technology to request and coordinate patient transport. Assign nursing staff to communication systems. Assist in reviewing clerical duties and responsibilities with new staff members. Order supplies for the unit; maintain inventory and replenish as necessary. Copy, file, mail and/or distribute materials as appropriate. Maintain records as required by the unit (i.e. time sheets, continuing education information, etc.). Schedule maintenance in automated schedule system as directed by Nurse Manager or designee Generate reports as directed by Nurse Manager or designee (Example: compliance) Participate in review of activities and processes for area of work. Assists in implementing changes to effect continual improvement in services provided; and complies with regulatory and legal requirements. Exhibit professional communication skill when answering the telephone and interacting with patients, visitors and other staff members. Round and greet patients each shift and explain their role. Greets patients, visitors, physicians and employees in a pleasant manner and refers to appropriate areas as needed. Answers phones, screens and refers calls as appropriate, delivers messages and provides information to patients, visitors and personnel upon request. Assist unit management in tracking inventory, stocking issues and maintaining adequate patient care supplies. Perform other related duties incidental to the work described herein. Knowledge, Skills and Abilities Knowledge of HIS procedures and of manual procedureswhen the system is down. Successful completion of TJC and other regulatory/designated requirements within the probationary period. Knowledge and understanding of telephone etiquette. Knowledge of general clerical practices and procedures. Knowledge of spelling and medical terminology. Ability to apply specific departmental rules and regulations relating to verifying, processing and maintaining records and forms. Ability to organize and set priorities. Ability to operate computer terminal and other officeequipment. Ability to write legibly. Ability to understand and follow oral and written instructions. Ability to deal tactfully and courteously with the public. Ability to establish and maintain effective relationships with other personnel. Level Characteristics N/A Minimum Qualifications Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve thisexchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Education Graduation from high school or GED; or an equivalent combination of related education andexperience Experience Six (6) months of work experience related to customer service Degrees, Licensures, Certifications N/A Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Coordinate and schedule cardiology diagnostic procedures and outpatient appointments ensuring accuracy and compliance. | At least one year healthcare-related patient service experience, scheduling proficiency, and strong communication skills. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. JOB LOCATION DHIP Administrative Offices RTP - 4825 Creekstone Dr JOB SUMMARY We are seeking an Appointment Coordinator to coordinate and perform a variety of duties associated with appointment scheduling for provider clinic visits, genetic appointments, studies and procedures. Procedure Scheduling - Responsible for scheduling various cardiology diagnostic procedures. Procedures include, but not limited to echocardiograms, echo stress tests, cardiac Holter monitors, cardiac event monitors, and vascular testing for multiple cardiology clinic sites. Schedule Auditing – Reviewing the accuracy of all the provider’s schedules to ensure they are opened or closed appropriately. JOB DUTIES AND RESPONSIBILITIES • Oversee scheduling for various clinics and procedures, including: • Cardiac Diagnostic Procedure scheduling across multiple locations across Cardiology and other departments. • Contact patients and schedules diagnostic testing appointments. Ensure the diagnostic testing orders are processed and scheduled within a week of order date. • Provide procedure instructions as needed. • * Schedule procedures for the MICRA AV research study. • Schedule and coordinate with clinic outpatient appointments or other types of appointments. • Complete Schedule Change Requests (SCRs) as needed. • Transcribe cardiac diagnostic orders from outside facilities.other ad-hoc scheduling needs as requested • Other ad-hoc scheduling needs as requested. • Manage referrals for cardiac diagnostic testing. JOB ELIGIBILITY REQUIREMENTS • Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education. • Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. • Experience in effectively coordinating multiple tasks or activities. • Advanced Experience with Maestro Care EMR and scheduling preferred . • Cardiology medical terminology preferred. • Customer service experience preferred. • Comprehension of oral and written instructions and ability to gather/sort verify information based on general instructions. • Proficient in Maestro Care appointment scheduling preferred. • Communicate clearly and concisely by phone and e-mail. • Establish/maintain effective working relationships with employees and physicians. • Demonstrate flexibility with changing workload/assignments. • Ability to communicate effectively in person and in written form. • Substitute for absent team members by performing their work functions. • Proficient in Microsoft Word, Excel, Teams, and Outlook • Must be able to apply specific departmental policies rules and regulations relating to verifying patient information and maintaining records and forms. • Physical Requirements: This position requires the ability to frequently lift, push, and pull materials, equipment, and supplies as part of daily operations. Candidates must be able to perform these physical tasks safely and effectively throughout the workday. JOB HOURS The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.