Duke Health

Oversee daily operations and personnel in outpatient oncology clinics, ensuring quality patient care and operational efficiency. | Requires a Bachelor's in Nursing, 3+ years of nursing experience, and current RN licensure in North Carolina. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Raleigh Hospital, A Campus of Duke University Hospital Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care. Duke Nursing Highlights: Duke University Health System is designated as a Magnet organization Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses Quality of Life: Living in the Triangle! Relocation Assistance (based on eligibility) Nurse Manager, Operations – Offsite Oncology Clinics, Duke Cancer Institute Wake County We are seeking a highly motivated and experienced Nurse Manager to join our team. This position oversees day-to-day operations and nursing care services for our hospital-based ambulatory oncology clinics at Duke Women’s Cancer Care Raleigh and Duke Cancer Center Cary. Our main disease groups at these locations include breast, GYN, GU, GI, and melanoma. Local travel to DCI Wake County sites is required. Duke Women’s Cancer Care Raleigh: Located at 4101 Macon Pond Rd, Raleigh, NC 27607. Features hospital-based outpatient clinic services, a 24-chair infusion suite, on-site lab, and pharmacy. Duke Cancer Center Cary: Located at 216 Ashville Ave, Cary, NC 27518. Features hospital-based outpatient clinic services, a 13-chair infusion suite and on-site lab. Medications are couriered from the Macon Pond Rd location. General Description of the Job Class Manage and coordinate patient care and personnel needs in a DUHS Clinic; plan, develop, implement and evaluate ambulatory health care services, programs and activities. Duties and Responsibilities of this Level Manage multi-specialty nursing services delivered within a specific clinic. Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling; and counsel and conduct formal discipline of clinical staff. Collaborate in the development, implementation and expansion of learning opportunities and skill development for all staff. Analyze, develop and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum; achieving desired outcomes. Promote education for patients, patient families and the community; participate in direct patient care activities as a targeted strategy for role modeling or information gathering. Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among the various clinics. Identify clinical operational needs; manage appropriate level of equipment and supplies and monitors equipment maintenance. Assess the environment and make recommendations to ensure optimal patient comfort, safety and compliance with various regulatory bodies (OSHA, JCAHO, etc.). Collaborate with Health Center Administrator/Nurse Manager in determining the fiscal requirements of the specific clinic; submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care. Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited to problem solving, assertiveness, and support for team members, feedback, active listening and conflict resolution. Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement. Develop, document, implement and monitor written policies and procedures reflective of the ambulatory health care site mission settlement and objectives. Manage specific clinic in absence of Health Care Administrator/Practice Manager; and be available on-call for emergencies involving the facility, staff members and patients. Perform other related duties incidental to the work described herein. Required Qualifications at this Level Education Bachelor’s degree in nursing is required. Master’s degree in nursing strongly preferred. Experience Three years of nursing experience is required. Degrees, Licensure, and/or Certification Must have current or compact RN licensure in the state of North Carolina. BCLS certification required. Knowledge, Skills, and Abilities Clinical Quality Management and Service Orientation Accountability Planning, prioritization and time management Problem solving and innovation Initiative Financial Savvy Active Listening Effective communication skills Identifying and recruiting top talent Developing and retaining talent Showing support Teambuilding Conflict prevention and management Motivating and influencing Managing vision and purpose Working knowledge of regulatory requirements including North Carolina Nurse Practice Act Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Manage and optimize medication supply chain operations, including procurement, inventory, and vendor relationships, within a healthcare setting. | Requires a Doctor of Pharmacy or BS Pharmacy degree, three years of pharmacy practice experience, and knowledge of drug products, medical therapeutics, and pharmacy information systems. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. General Description of the Job Class The Pharmacy Manager of Supply Chain will manage and control all aspects of medication-related supply chain for the health-system, including medication and supply purchasing, inventory management, vendor management, group purchasing organization (GPO) and wholesaler relationships, standardization, supply-chain related information systems and technology, preparation of the capital and operating budgets, preparation of the workload budget, and monthly variance reporting. They must have a thorough understanding of supply chain and Drug Supply Chain Security Act (DSCSA) best practices. The Pharmacy Manager of Supply Chain will be responsible for the development and implementation of innovations in health system pharmacy automation support, pharmacy technology support, and medication distribution systems. Responsibilities include the analysis, identification and implementation of opportunities to improve quality, cost, and productivity within all aspects of department and health-system medication supply chain. All responsibilities are accomplished in collaboration with the pharmacy leadership team. The scope and complexity of the position requires successful incumbents to possess a diverse and highly developed skill set including but not limited to: time-management, communication, creativity, vision, teamwork, management, leadership, clinical knowledge base/skills, mentorship, change management, scholarship, and teaching. The manager must be a team leader and strive to generate a vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, and encourage improvement and innovation. Duties and Responsibilities of this Level Supervise and coordinate pharmaceutical care responsibilities. Plan and schedule work for the practice area. Manage staff development activities. Participate in the recruiting and selection of staff. Ensure compliance with all regulatory practice standards. Maintain interface with medical and nursing staff to provide regular information. Evaluate staff compliance with department policy. Suggest performance improvement plans and assist with implementation. Required Qualifications at this Level Education: Doctor of Pharmacy Degree OR BS Pharmacy Degree Experience: Three years of pharmacy practice experience required Managerial/supervisor experience preferred Prior experience with pharmacy inventory management systems; pharmacy distributing management experience; managerial/supervisor experience preferred Degrees, Licensure, and/or Certification: Licensed Pharmacist or eligible to practice pharmacy in North Carolina Knowledge, Skills, and Abilities: Ability to communicate clearly in oral and written form. Extensive knowledge of drug products, medical therapeutics, pharmacokinetics, and disease states. Ability to work with information systems, automated and technical equipment. Ability to establish and maintain working relationships with various members of the health care teams. Knowledge of practice standards and regulatory requirements. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Distribute, restock, and manage supplies in a healthcare setting, ensuring accuracy and efficiency. | High school diploma with at least 1 year of experience in distribution, warehousing, or logistics, and physical ability to handle supplies. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. $2,500 Commitment Bonus for qualifying candidates! JOB LOCATION: Duke GI-Endoscopy of Raleigh - 3300 Executive Drive, S-100 JOB SUMMARY: We are seeking a Supply Chain Associate in our Duke GI-Endoscopy of Raleigh clinic located in Raleigh, NC to be an integral member of the healthcare team to provide direct and indirect care to patients. JOB DUTIES AND RESPONSIBILITIES: • In accordance with established policies and procedures, Level 1 staff are required to: Distribute and restock supplies and/or linen to end users in accordance with established policies and procedures • Use appropriate Supply Chain technologies (Pyxis and SAP) to document movement of supplies • Perform cycle count on a regular basis to ensure accuracy of stock levels in all areas • Check expiration dates on supplies on a regular basis and document and discard expired products • Accept and sign for deliveries from distributors as necessary • Inspect shipments, enter Goods Receipts into SAP, filing packing slips • Report identified shipment discrepancies to SC onsite management • Prepare and ship out Vendor Returns, rotation of stock in all areas • Move and stock supplies to appropriate shelfing locations once receiving is complete • Transport shipments from loading dock to stockroom and deliver packages to appropriate purchasers. Deliver non-supply items when specified (e.g. medical gas, linen) in a timely manner • Participate and perform mid-year and year-end inventory counts • Ensure all STAT orders are completed according to specified service level agreement • Demonstrate excellent customer service when interacting with end customers to address linen and/or supply questions • Ensure all Supply Chain work areas are clean and organized, including all other supply storage areas throughout the facility • Proactively provide recommendations on operational efficiency improvements to Supply Chain management JOB ELIGIBILITY REQUIREMENTS: • High school diploma or equivalent is required. • At least 1 year of work experience, including experience in one of the following areas: distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control, or other comparable service line. • Valid Driver's License • Must have the ability to exert 20 to 50 pounds of force occasionally, and or 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects. In this particular job the exertional requirements to push/pull the unloaded and loaded supply carts with the duty requiring up to 100 pounds of exertional force daily. Reaching, lifting, stooping and bending are frequent in daily duties. Ability to lift over 50 pounds preferred. • Computer and Excel skills preferred • Strongly prefer experience in a fast- paced, customer service environment. • Ability to strive to improve processes to enhance services. • Work cooperatively with others to achieve organizational and team goals. • Ability to contribute in creating new ideas and problem solving. • Possess a sense of urgency and a proactive customer service philosophy. JOB HOURS: The schedule for this position is day shifts. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Leading daily supply chain activities, managing staff, and optimizing inventory and process flows in a healthcare setting. | High school diploma required; 3+ years in logistics or supply chain; leadership or supervisory experience preferred. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Location Duke Hospital 2301 Erwin Road, Durham, NC 27707 Work Schedule Monday – Friday: 6:00 AM – 2:30 PM General Description Directly responsible for leading all day-to-day activities of the Supply Chain Associates (Levels 1 & 2). This includes driving process improvements, building relationships, establishing and monitoring performance expectations, and maintaining team morale. This position will help lead a team of 10–12 Supply Chain Associates. Duties and Responsibilities Core Leadership & Operations • Perform all Supply Chain Associate (Levels 1 and 2) job functions and responsibilities at an advanced level while serving as a mentor/preceptor to the staff. • Exhibit exceptional leadership by example while working alongside the Supply Chain Associates. • Demonstrate advanced knowledge and application of Inventory Management practices. • Identify and implement department improvements, including safety protocols, process flows, shelf spacing optimization, scheduling, FIFO rotations, cleaning schedules, and metric analysis. • Track daily output and staff performance; report on product outages and increased utilization. • Work closely with nursing floors/OR staff to perform all PAR maintenance functions, including making adjustments as needed with assistance from the Supply Chain Management Information Systems (SCMIS) team. • Manage employee job functions and schedule shifts to meet daily departmental demands. • Work with little or no supervision from the manager. • Plan and schedule the work of stockroom, warehouse, and receiving/dock personnel, ensuring proper distribution of assignments, adequate staffing, space, and facilities for the performance of tasks. • Maximize employee efficiencies across all shifts and schedules. • Manage the attendance of assigned staff, including documenting tardiness and PTO in the API system. • Direct assigned staff in the attainment of performance standards and evaluate performance; provide input regarding performance evaluations, hiring, and related personnel actions. • Meet regularly with department personnel, supply chain leadership, and customers to resolve issues of concern. • Assist with the development and management of EJRs and assist with the performance reviews of assigned staff. • Provide corrective action when necessary. • Serve in a preceptor role by coaching, teaching, and mentoring new employees. • Lead all day-to-day supply chain functions in the assigned area of responsibility, which may include receiving/dock, JIT/LUM inventory for Pyxis stations, PAR areas, warehouse, STAT room, and procedural areas. Customer and Inventory Management • Coordinate with Procurement to address backorders and manage appropriate actions and communication with the customer. • Coordinate with Procurement to keep staff and customers informed of the status of product conversions. • Review storage locations to ensure the proper rotation of time-sensitive items and proper location accuracy. • Lead the handling of incoming and outgoing shipments, ensuring appropriate entry of Goods Receipts and verification of merchandise. • Review shortages, overstock of merchandise, and damaged goods; resolve issues when possible. • Proactively inform management of supply and/or customer issues that cannot be resolved at the supervisory level. • Establish and maintain effective working relationships with clinical staff and external customers to promote efficient patient care. • Serve as the Subject Matter Expert (SME) related to supply chain functions, acting as the single point of contact for customers' supply chain needs. • Review MRP orders to assure appropriate inventory levels are maintained and replenished. General Expectations • Must be able and willing to perform additional job functions (within reason) that are necessary to ensure safe patient care practices as directed by supply chain management. • Working at Duke University Health System requires the ability to work cooperatively and communicate well with others to achieve organizational and team goals, respond to customers' needs in a professional manner, and work effectively in a computerized environment. Required Qualifications Education • Required: High School Diploma or GED. • Preferred: Postsecondary education in Logistics, Supply Chain, Business, Accounting, Finance, or a related field. Experience • Required: At least 3 years of experience in distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control, or a comparable service line. • Preferred: Experience leading, supervising, and/or mentoring staff. • Substitution: Postsecondary education in a relevant field (Logistics, Supply Chain, Business, Accounting, Finance, etc.) may substitute for the experience requirement on a 1:1 basis (e.g., one year of relevant education = one year of relevant experience). Degrees, Licensure, and/or Certification • Valid Driver's License may be required. Knowledge, Skills, and Abilities Physical Requirements • Must have the ability to exert 20 to 50 pounds of force occasionally, 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects. • Must be able to exert up to 100 pounds of force daily to push/pull unloaded and loaded supply carts. • Reaching, lifting, stooping, and bending are frequent in daily duties. Soft Skills and Leadership • Ability to introduce change and implement new programs. • Possess a sense of urgency and a proactive, customer-based philosophy. • Possess good interpersonal skills and the ability to foster and build relationships. • Ability to be sensitive to the needs of customers through the practice of quality service principles. • Possess excellent oral and written communication skills. • Possess knowledge of automated materials management functions. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Support revenue cycle processes through data analysis, identify improvement opportunities, and lead projects to optimize workflow and automation. | Minimum of 7 years experience in revenue cycle analytics, proficiency with Epic, business intelligence tools, and strong project management skills. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health's Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions. Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Business Process Consultant who will embrace our mission of Advancing Health Together. The Business Process Consultant (BPC) serves as the primary analytical resource supporting all revenue cycle processes, systems and workflow. The BPC is a subject matter expert in Epic (Maestro Care), data analytics, payer reimbursement and demonstrates a broad spectrum of operational expertise across many areas of the Revenue Cycle. The BPC supports the Revenue Cycle departments and operational leaders within the Patient Revenue Management Organization (PRMO) by identifying opportunities to improve operational efficiency and performance. The BPC has a system focus through monitoring of dashboards and key metrics to pro-actively identify, analyze, and trend issues. The BPC strategically supports operations by identifying opportunities to improve workflow and effectiveness through projects and innovative solutions to enhance automation, quality and efficiency through enhancement requests, report writing, analysis and business case development and data validation. Work Performed Identification and Analysis of Financial Opportunities: • Identify existing and future revenue cycle-based improvement opportunities • Lead PRMO discussions, evaluations, selections and prioritization of improvement opportunities, including the development of an ROI analysis to better understand and determine potential impact on overall PRMO performance • Work closely with PRMO leadership to understand operational goals and challenges to identify opportunities for enhancements • Perform and prepare regular root cause analysis of performance of the revenue cycle function to identify areas of opportunity utilizing various data systems including Slicer Dicer and Tableau • Responsible for various standard, recurring reporting functions to support revenue cycle operational business needs • Assists revenue cycle senior leaders in working closely with organizational stakeholders to improve financial performance based on analytic findings • Monitor key performance indicators for internal and external parties • Cultivates internal relationships to assist in understanding department workflows • Provides analytics for and supports special projects as needed (e.g. new payer policy financial impact) • Support investigation into claims/denials patterns, payer policy changes, collection rate shifts, avoidable write-off’s, and payer mix evaluation to optimize payer performance. • Develop analytical models that are well-documented containing advanced formulas and functions that are used to evaluate historical trends, forecast future expectations, or draw conclusions • Point person for month-end Revenue Cycle Net Revenue Review Revenue Cycle Strategic Initiatives and Project Management: • Create, design, lead, and implement strategies that will reduce AR, improve aging AR, improve net collection rate, eliminate waste through automation or optimization of workflows, reduce denials, and reduce avoidable write -offs, for all areas of the Revenue Cycle • Develop, maintain, and enhance knowledge of Revenue Cycle systems and third-party vendors to support recommendations for optimal workflows. • Leverage technology and best practices to recommend process improvements Collaboration: • Effectively communicate trends to influence all levels of leadership for process improvements • Partner with leaders and teams to review and establish improvement opportunities • Perform project management duties to align multi-disciplinary groups across the revenue cycle and clinical departments, corporate finance, DHTS, and hospital service line leadership • Communicate and track progress of identified issues and action items • Partner with Operations Improvement on outstanding optimization and automation projects Other: • Promote PRMO strategic vision, mission, and purpose while emphasizing teamwork and results. • Create and foster a department culture that provides a satisfying and enriching environment in which staff can be developed and retained. • Interact with and provide timely verbal/written responses to all stakeholders (patients, providers, payors, and departmental personnel). • Acknowledge management requests and emails in a professional, timely manner. • Attend meetings and participate in Work Culture initiatives, committees or workgroups, as assigned. • Accomplish all tasks as assigned. Minimum Qualifications Education Bachelor's degree required. Master's degree preferred. Experience Minimum of 7 years work experience. Extensive knowledge of Revenue Cycle analytical tools, business intelligence tools and statistical packages. Proven experience with Revenue Cycle workflows to include but not limited to overall claims processing spanning the life cycle of the revenue cycle, denials management, insurance follow up, and net collection rate impacts and calculations. Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience Degrees, Licensures, Certifications None Knowledge, Skills and Abilities Knowledge of: • Epic System (Revenue Cycle Applications) • Revenue Cycle operations Ability to: • Understand revenue cycle operational performance goals/metrics • Strong analytical skills • Perform root cause analysis with accuracy • Identify and implement optimization opportunities within Epic • Investigate and analyze information and provide recommend solutions for identified issues • Develop, implement and oversee project teams comprised of IT and operational resources • Communicate effectively, both orally and in writing • Demonstrate strong interpersonal and communication skills • Work effectively with a wide range of constituencies in a diverse community • Foster a positive work environment • Multi-task Systems • Epic • MS Office Applications (Word, Excel, Visio, PowerPoint) • Kodiak RCA . Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Oversee pharmacy operations including mail room, call center, and shipping logistics, ensuring compliance and quality control. | Requires a Doctor of Pharmacy or BS Pharmacy degree, pharmacy licensure in North Carolina, and at least two years of pharmacy practice experience, preferably with managerial or supervisory experience. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Work schedule • Weekdays • Day Shift • Oncall • Opportunity for weekend coverage General Description of the Job Class The Pharmacy Coordinator, within the Department of Pharmacy, is a key leadership position for a pharmacist, with responsibilities for being a team lead, coordinating a program/practice group, or being a Subject Matter Expert (SME) for a specific area. This clinical pharmacist coordinator will work with the pharmacy operations manager for the Duke Specialty Pharmacy to oversee operations of the Specialty Operations space located in Duke South. This consists of the mail room and call center operations. This includes managing all carriers and couriers and ensuring mailouts are sent out the door on time. They also will manage all packing and shipping supplies and freight orders, as well as managing all shipping support (shipping issues/patient escalations). They will create the call center and mail room schedule and ensure proper training and onboarding for call center and mail room staff. They will monitor call center metrics alongside the manager of operations and director of specialty pharmacy programs to ensure pharmacy accreditation and payer compliance. They will assist manager and director in quality control of cold chain temperature requirements and pack outs and potentially lead QC meetings if approved. They would also be consulted for day-to-day HR resolution and continued support for the whole operation that reports up to the Pharmacy Operations Manager. They would also keep track of all online training (Elevate, Dossier, LMS) and all certificates and licenses as required. All call center and mail room staff would directly report to this coordinator. Duties and Responsibilities of this Level • The responsibilities of the Pharmacy Coordinator will vary based on specialty area. The duties and responsibilities for all areas include the following: • The Pharmacy Coordinator will serve as a leader for the Department of Pharmacy. This will include managing, and/or coordinating employees within a work unit. Assists, or is responsible for recruiting and onboarding of staff in the work unit. Establishes and maintains relationships with key leaders in specialty area. Maintains familiarity with all Division and Departmental programs and initiatives. Is responsible for personal and professional competency and growth. • Oversee Specialty Pharmacy call center and mail room operation and manage staffing and scheduling, as well as onboarding and training • Manage all packaging and shipping supplies through various vendors (including managing the warehouse freight surplus inventory on Geer Street for cold chain packaging). Communicate with Storr for biweekly deliveries for supply accumulations • Manage all shipments and ensure promise times are met and manage volume capacity • Managing all carriers and couriers for mail room operations • Maintain pharmacy call center metrics in conjunction with Pharmacy Operations Manager and Director of Specialty Pharmacy Programs to ensure URAC and ACHC compliance as well as payer compliance. • Assist manager and director in quality control of cold chain temperature requirements and pack outs • Lead QC meetings if needed • Consulted for day-to-day HR resolution and continued support for the whole operation that reports to the Pharmacy Operations Manager • Keep track of all online training courses (Elevate, Dossier, LMS) and all certificates and licenses as required Required Qualifications at this Level Education • Doctor of Pharmacy Degree, or, BS Pharmacy Degree and eligible for license as a Pharmacist by the North Carolina Board of Pharmacy. Experience • Two years of pharmacy practice experience required. • Completion of PGY1 Pharmacy Residency or equivalent experience is strongly preferred and PGY2 Specialty Residency in area of specialty is strongly preferred. • Experience working in an accredited Specialty Pharmacy with managerial or supervisor experience is highly preferred. Degrees, Licensure, and/or Certification • Licensed Pharmacist or eligible to practice pharmacy in North Carolina. • Certification in Basic Life Support (BLS) is required for employment. • Board of Pharmacy Specialties (BPS) in area of specialty, if applicable, is strongly preferred. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Provide virtual inpatient nursing care, patient education, clinical support, and mentoring using telehealth technology in collaboration with bedside teams. | Requires BSN degree, 3-5 years inpatient clinical experience, North Carolina RN licensure, BLS certification, and preceptor/charge nurse experience. | Shift: Night Shift At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Duke Nursing Highlights: • Duke University Health System is designated as a Magnet organization • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. • Duke University Health System has 6000 + registered nurses • Quality of Life: Living in the Triangle! • Relocation Assistance (based on eligibility) VIRTUAL NURSE CLINICAL NURSE The Virtual Nurse, Clinical Nurse II will deliver exemplary nursing care virtually, in collaboration with the care team. This virtual care will be provided in collaboration with the care team to inpatients at Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, and Duke Lake Norman Hospital. This position will provide nursing care in a virtual setting in accordance with the medical and nursing plans of care and established policies and procedures accordance with the scope of the RN as defined by the North Carolina Board of Nursing. Supports nursing tasks virtually as admission questionnaires, discharge education, patient education, nurse mentoring, and other tasks as needed. This care will be provided using the EMR and telehealth technology using two-way audio and video to provide patient care. The virtual nurse will practice within the guidelines of the standards of nursing care to inpatient acute level patient populations from a remote Virtual Care Center in collaboration with the bedside patient care team. Utilizes patient EMR to support patient admission, education, discharge planning, identify and interpret trends and acute changes in patient physiology, monitor compliance of care bundles and protocols, and collaborates with the bedside multidisciplinary health care team using effective communication and clinical decision-making skills. Serves as a resource for inpatient support for novice nurses who are developing their clinical competencies and decision-making skills. Provides guidance and assistance while giving additional support in the assessment, evaluation, and intervention responsibilities with patients. Duties and Responsibilities: • Supports the bedside staff for a large patient ratio to monitor comprehensive compliance of best practice protocols and care bundles aimed at reduction of Mortality, Length of Stay, Hospital Readmissions, and Patient Safety Events. • Provides patient education and support virtually including verbal and written instructions. Assess the patient/family ability to receive education and uses appropriate tools and techniques. • Takes initiative to problem solve and demonstrates critical thinking skills. Skilled and comfortable with various technologies to coordinate patient care, including multiple software applications, computerized clinical guidelines, specialized telephone technology, video and image transmission, and more. • Supports the bedside care team in patient care activities within the guidelines of the standards of nursing care using the nursing process, clinical judgment, and decision support materials. • Provides consultation and second opinion virtually to assist with clinical decision making, including managing inpatient patients whose condition may be deteriorating or who may require transfer to a higher level of care. Assists nurses with an appropriate plan of care related to a change of condition. • Ability to work in a constant state of alertness and in a safe manner is an essential function of this job. • Virtually support the plan, provide, supervise and document professional nursing care utilizing the nursing process for patients in accordance with physician orders and established policies and procedures in collaboration with the care nurse. Use professional nursing judgment to individualize the plan of care in collaboration with the care nurse based on assessment of the patient's baseline needs and response to care. • Participate in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings. • Identifying appropriate patients for Remote Safety Observation (RSO) Placement. Supporting care nurse with monitoring of unit dashboard and notifying the nurse with tasks needing attention. • Act as Charge Nurse and Preceptor in oversite of RSO staff and escalating to unit leadership when appropriate. • Act as preceptor and support the development of other staff and formal learners. • Participate in the identification of clinical or operational performance improvement opportunities and in performance improvement activities. • Perform other related duties incidental to the work described herein Required Qualifications at this Level Education: Work requires graduation from an accredited BSN program. Exception: Registered nurses hired between July 1, 2014 and April 11, 2021 without a Bachelor's degree in Nursing (or higher) are encouraged to enroll in an appropriate BSN program within two years of their start date but must complete the program within five years of their start date. Registered nurses hired before July 1, 2014 are not required to enroll in a BSN program to remain in this job classification. Experience: Preceptor and Charge Nurse Experience is required. Minimum Requirements 3-5 years appropriate inpatient clinical experience is required. Preferred Requirements 5-10 + year's appropriate inpatient clinical experience is required. At a manager's discretion, employees with less than the above experience who are exceptional performers may be eligible for this level. Degrees, Licensure, and/or Certification: Must have current or compact RN licensure in the state of North Carolina. BLS required. Knowledge, Skills, and Abilities: • Knowledge of scope of the registered nurse, licensed practical nurse and NCA • Knowledge of and appropriate application of the nursing process • Knowledge of professional theory, practice and procedure • Ability to excel with computer technology and learn new software programs • Ability to troubleshoot computer technology • Ability to assess nursing needs of acute and chronically ill patients and their families using virtual technology • Ability to independently seek out resources and work collaboratively • Ability to excel in communication skills through asynchronous technology and telephone • Ability to establish and maintain effective working relationships in the virtual environment • Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others through virtual technology • Ability to teach patients and families in accordance with the nursing plan of care through virtual technology • Ability to use sensory and cognitive functions to process and prioritize information, treatment, and follow-up • Ability to use fine motor skills • Competent in BLS and/or other specialized life support requirements designated by work area • Ability to record activities, document assessments, plan of care, interventions, evaluation and re-evaluation of patient status through virtual technology • Able to document and communicate pertinent information using computer and/or paper documentation tools • Ability to navigate to provide virtual clinical care for patients • Ability to remain focused and organized • Working knowledge of procedures and techniques involved in administering routine and special treatments to patients • Working knowledge of infection control procedures and safety precautions • Working knowledge and completion of appropriate JCAHO and other regulatory requirements • Pre-employment Physical Capacity Testing Required Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Provide virtual nursing care to inpatients using telehealth technology, support bedside teams, educate patients, mentor nurses, and participate in clinical and operational improvements. | Requires BSN degree or enrollment, 3-5 years inpatient clinical experience, RN licensure in North Carolina, BLS certification, and experience as preceptor and charge nurse. | Shift: Night Shift At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Duke Nursing Highlights: • Duke University Health System is designated as a Magnet organization • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. • Duke University Health System has 6000 + registered nurses • Quality of Life: Living in the Triangle! • Relocation Assistance (based on eligibility) VIRTUAL NURSE CLINICAL NURSE The Virtual Nurse, Clinical Nurse II will deliver exemplary nursing care virtually, in collaboration with the care team. This virtual care will be provided in collaboration with the care team to inpatients at Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, and Duke Lake Norman Hospital. This position will provide nursing care in a virtual setting in accordance with the medical and nursing plans of care and established policies and procedures accordance with the scope of the RN as defined by the North Carolina Board of Nursing. Supports nursing tasks virtually as admission questionnaires, discharge education, patient education, nurse mentoring, and other tasks as needed. This care will be provided using the EMR and telehealth technology using two-way audio and video to provide patient care. The virtual nurse will practice within the guidelines of the standards of nursing care to inpatient acute level patient populations from a remote Virtual Care Center in collaboration with the bedside patient care team. Utilizes patient EMR to support patient admission, education, discharge planning, identify and interpret trends and acute changes in patient physiology, monitor compliance of care bundles and protocols, and collaborates with the bedside multidisciplinary health care team using effective communication and clinical decision-making skills. Serves as a resource for inpatient support for novice nurses who are developing their clinical competencies and decision-making skills. Provides guidance and assistance while giving additional support in the assessment, evaluation, and intervention responsibilities with patients. Duties and Responsibilities: • Supports the bedside staff for a large patient ratio to monitor comprehensive compliance of best practice protocols and care bundles aimed at reduction of Mortality, Length of Stay, Hospital Readmissions, and Patient Safety Events. • Provides patient education and support virtually including verbal and written instructions. Assess the patient/family ability to receive education and uses appropriate tools and techniques. • Takes initiative to problem solve and demonstrates critical thinking skills. Skilled and comfortable with various technologies to coordinate patient care, including multiple software applications, computerized clinical guidelines, specialized telephone technology, video and image transmission, and more. • Supports the bedside care team in patient care activities within the guidelines of the standards of nursing care using the nursing process, clinical judgment, and decision support materials. • Provides consultation and second opinion virtually to assist with clinical decision making, including managing inpatient patients whose condition may be deteriorating or who may require transfer to a higher level of care. Assists nurses with an appropriate plan of care related to a change of condition. • Ability to work in a constant state of alertness and in a safe manner is an essential function of this job. • Virtually support the plan, provide, supervise and document professional nursing care utilizing the nursing process for patients in accordance with physician orders and established policies and procedures in collaboration with the care nurse. Use professional nursing judgment to individualize the plan of care in collaboration with the care nurse based on assessment of the patient's baseline needs and response to care. • Participate in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings. • Identifying appropriate patients for Remote Safety Observation (RSO) Placement. Supporting care nurse with monitoring of unit dashboard and notifying the nurse with tasks needing attention. • Act as Charge Nurse and Preceptor in oversite of RSO staff and escalating to unit leadership when appropriate. • Act as preceptor and support the development of other staff and formal learners. • Participate in the identification of clinical or operational performance improvement opportunities and in performance improvement activities. • Perform other related duties incidental to the work described herein Required Qualifications at this Level Education: Work requires graduation from an accredited BSN program. Exception: Registered nurses hired between July 1, 2014 and April 11, 2021 without a Bachelor's degree in Nursing (or higher) are encouraged to enroll in an appropriate BSN program within two years of their start date but must complete the program within five years of their start date. Registered nurses hired before July 1, 2014 are not required to enroll in a BSN program to remain in this job classification. Experience: Preceptor and Charge Nurse Experience is required. Minimum Requirements 3-5 years appropriate inpatient clinical experience is required. Preferred Requirements 5-10 + year's appropriate inpatient clinical experience is required. At a manager's discretion, employees with less than the above experience who are exceptional performers may be eligible for this level. Degrees, Licensure, and/or Certification: Must have current or compact RN licensure in the state of North Carolina. BLS required. Knowledge, Skills, and Abilities: • Knowledge of scope of the registered nurse, licensed practical nurse and NCA • Knowledge of and appropriate application of the nursing process • Knowledge of professional theory, practice and procedure • Ability to excel with computer technology and learn new software programs • Ability to troubleshoot computer technology • Ability to assess nursing needs of acute and chronically ill patients and their families using virtual technology • Ability to independently seek out resources and work collaboratively • Ability to excel in communication skills through asynchronous technology and telephone • Ability to establish and maintain effective working relationships in the virtual environment • Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others through virtual technology • Ability to teach patients and families in accordance with the nursing plan of care through virtual technology • Ability to use sensory and cognitive functions to process and prioritize information, treatment, and follow-up • Ability to use fine motor skills • Competent in BLS and/or other specialized life support requirements designated by work area • Ability to record activities, document assessments, plan of care, interventions, evaluation and re-evaluation of patient status through virtual technology • Able to document and communicate pertinent information using computer and/or paper documentation tools • Ability to navigate to provide virtual clinical care for patients • Ability to remain focused and organized • Working knowledge of procedures and techniques involved in administering routine and special treatments to patients • Working knowledge of infection control procedures and safety precautions • Working knowledge and completion of appropriate JCAHO and other regulatory requirements • Pre-employment Physical Capacity Testing Required Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.