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Lead delivery and transformation of digital engineering services across client engagements, managing relationships and driving operational excellence and quality. | Requires a bachelor's degree in computer science or engineering, 15 years of digital engineering or IT operations experience including five years in leadership, and proficiency in Agile, DevOps, and cloud-native architectures. | Location: Anywhere in Country   At EY, we’re all in to shape your future with confidence.    We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.  Join EY and help to build a better working world.  Technology Consulting – Managed Services - Digital Engineering Operations Services - Senior Manager     EY's Technology Operations Managed Services team (Tech Ops) works with some of the world's largest companies. Our solution is being built out in managed services, digital solutions including custom development and bespoke solutions.  The solution team caters to account teams and clients in all sectors with an emphasis on the larger, more complex managed service deals.  The team is responsible for building the business into a significant solution for the firm, achieving target margin and revenue targets and driving innovative solutions to ensure EY retains a foothold in the market.   The opportunity   As a Senior Manager in EY’s Digital Engineering Operations Services practice, you will lead the delivery, transformation, and optimization of digital engineering services across client engagements. You will be responsible for managing service delivery, driving innovation, and ensuring alignment with EY’s quality standards and client expectations. This role requires a strong leader with deep experience in digital operations, engineering platforms, and agile delivery models.   Your key responsibilities   Lead end-to-end delivery of digital engineering operations services across multiple client engagements. Manage client relationships and ensure high levels of satisfaction and service quality. Drive operational excellence through automation, DevOps practices, and continuous improvement initiatives. Collaborate with cross-functional teams to align engineering services with business goals. Oversee service level agreements (SLAs), performance metrics, and governance frameworks. Mentor and develop team members, fostering a culture of innovation and accountability. Support business development efforts including proposals, presentations, and client workshops. Ensure compliance with EY’s risk management and security standards.   To qualify for the role, you must have   Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred. 15+ years of experience in digital engineering, IT operations, or managed services, with at least 5 years in a leadership role. Strong understanding of agile methodologies, DevOps, CI/CD pipelines, and cloud-native architectures. Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes. Excellent communication, leadership, and stakeholder management skills. Relevant certifications such as PMP, Scrum Master, or DevOps certifications are a plus.     What we offer youAt EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.  The base salary range for this job in all geographic locations in the US is $151,500 to $346,000.  The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $181,800 to $393,200.  Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.  In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.   Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis.     For those living in California, please click here for additional information.   EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.   EY  |  Building a better working world   EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.   Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.   EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.   EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.     EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process,  please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.

Lead strategy and product-market fit for early-stage innovations, collaborating with design and engineering to prototype, test, and bring products to market. | Requires at least seven years in product management, including early-stage or 0-to-1 products, plus strategic thinking and AI-assisted development experience. | Senior Product Manager, Innovation Lab Department: Innovation Employment Type: Full Time Location: Remote (select US states) Compensation: $150,235.80 - $169,146.60 / year Description We are looking for an experienced and builder-minded Senior Product Manager to help Coforma’s Innovation Lab turn early-stage ideas into products people love to use. The ideal candidate has at least 7 years of experience in digital product management, with a track record of taking technical SaaS products from a rough hypothesis to validated product-market fit in a cross-functional, agile environment. To be successful, this person needs a strong product strategy mindset, comfort with ambiguity, and the ability to make confident decisions with incomplete information. The role requires excellent communication, collaboration, leadership, and technical product skills. It is a customer-facing role: you will translate what users and the market tell you into focused bets, clear experiments, and product features. If you want to build new products from the ground up, and care as much about whether a market exists as what to ship, Coforma is a great place for you. $150,235 to $169,146 Annual Salary + Benefits + Growth Potential Placement within this range will be based on the competency level of the candidate. An offer will be made at one of the following tiers: Tier 1 — $150,235.80: Meets stated qualification and experience requirements. May need guidance and training beyond onboarding to perform the more complex functions of the role. Tier 2 — $159,691.20: Experienced and fully competent. Will be able to independently perform key responsibilities of the role once onboarding is completed. Tier 3 — $169,146.60: Highly experienced and can perform all responsibilities of the role at a higher level than expected once onboarding is completed. To honor our company-wide equitable pay system, the posted salary range and corresponding tier salaries are non-negotiable. This is a US-based remote position open to applicants in the states listed below. Some travel will be required. To ensure we remain compliant with all state, county, and local employment and tax regulations, applicants must currently reside in one of the following states to be considered for employment with Coforma. This list will be updated periodically as our PeopleOps team works to open up hiring in additional states. Arizona California District of Columbia Florida Georgia Idaho Illinois Maryland Massachusetts Montana Nevada New Jersey New York North Carolina Oregon South Carolina Tennessee Texas Virginia Washington Wisconsin Where You'll Work: You will join Coforma's Innovation Lab and report to the Head of Innovation. You will support multiple products at the same time, each at a different stage, from early discovery and concept validation to a first paying customer and scaling what works. Success is measured by evidence of product-market fit, such as customer demand, retention, revenue traction, and learning velocity, rather than by delivery of a fixed scope. Occasionally, you will help prepare pitches and proposals for federal agencies where an Innovation Lab product fits a public-sector need. Federal work is the exception, not the default, but Coforma's deep experience in digital delivery for government agencies is an advantage you can draw on. What You'll Do (Key Responsibilities): Set product strategy and understand the market: Define and refine the problem, target customer, value proposition, and business model for each product. Research market size, segments, competitors, pricing, and buying behavior to shape positioning and go-to-market hypotheses. Articulate a clear point of view on why it can (or can't) win. Drive toward product-market fit: Design and run experiments, customer interviews, pilots, and prototypes to test the riskiest assumptions first. Define the signals that mean a product should be scaled, pivoted, or stopped, and make that call with the Head of Innovation. Develop and maintain roadmaps: Keep outcome-based roadmaps for each product that reflect its stage, prioritize the most important learning and customer value, and communicate progress clearly to stakeholders. Co-build with design and engineering: Work shoulder-to-shoulder with engineers and designers to prototype, iterate, and ship, not just define requirements and manage a backlog. Make informed technical trade-offs and help deliver products that meet expectations for availability, security, scale, and performance. Take products to market and build investment support: Own pricing, packaging, launches, early customer acquisition, and partnerships in collaboration with marketing, sales, and leadership. Develop business cases, pitch to internal sponsors and venture capital investors, and pursue funding for promising products. Track product performance: Define and monitor the metrics that matter at each stage, such as activation, retention, conversion, and revenue, and use data to make decisions. Use AI to build and learn faster: Use AI-assisted coding tools to turn ideas into functional prototypes yourself, test them with customers, and co-develop product features with engineers. Apply AI thoughtfully to accelerate research, experimentation, and decision-making. Foster an inclusive environment: Ensure team members are empowered to do their best work and feel a strong sense of ownership and belonging. Mentor and share what you learn: Coach teammates and peers on product practice, and share learnings across the Lab and the rest of Coforma. Your First 30 Days: In your first 30 days, you’ll gain an understanding of each product in the Lab portfolio, what has been learned about its customers so far, and where the biggest opportunities and risks are. By day 30, you’ll have built trust with the Head of Innovation and the teams you will work with. Get oriented: Complete new hire orientation and meet with the Head of Innovation to agree on expectations, decision rights, and how you will share progress with various audiences and stakeholders. Immerse yourself in the portfolio: For each product or concept, review the current hypothesis, customer research, prototypes, roadmap, and metrics. Note its stage and what evidence exists for demand. Meet the people: Meet the designers, engineers, and business partners on each product, and the Coforma leaders who sponsor or advise Lab work. Talk to customers: Join or run a few customer conversations for our newest product to hear the problem in customers' own words. Learn the market: Review what the team already knows about target segments, competitors, and pricing for each product, and note the biggest gaps. Set up your own tools: Get set up with the AI-assisted coding and prototyping tools the Lab uses, and ship one small prototype or improvement so you understand the team's build workflow. Write a first read-out: Share a short, candid assessment with the Head of Innovation: the stage of each product, the riskiest assumption in each, and a proposed order of priority for your time. After 60 Days: By day 60, you’ll be making real product decisions and running experiments that produce evidence. The Head of Innovation should be able to see how you think and where you need support. Propose a strategy for each product: Write a one-page strategy per product covering the problem, target customer, value proposition, business model, and the riskiest assumptions. Review each with the Head of Innovation. Run the first experiments: Design and launch at least one experiment for our top products, such as customer interviews, a landing page test, a pilot, or a prototype test, with a clear success signal agreed in advance. Build outcome-based roadmaps: Replace feature lists with roadmaps organized around what each product needs to learn next, and share them with the teams and sponsors. Align with existing research plans and learning objectives. Define the metrics: Agree on the two or three metrics that matter for each product at its current stage, such as activation, retention, conversion, or revenue, and set up a way to track them (or revise what’s already in place). Co-build with design and engineering: Prototype alongside engineers and designers, using AI-assisted tools to turn ideas into testable prototypes, and make the first technical tradeoff calls on your own. Start the market work: Draft target-customer, competitor, and pricing hypotheses for the product closest to launch, and begin testing them with prospects. Establish a rhythm: Set up a regular cadence for product reviews and for updates to the Head of Innovation. After 90 Days: By day 90, you’ll own product strategy and day-to-day product decisions across the Lab portfolio and will be making recommendations on where the Lab should invest. Make scale, pivot, or stop recommendations: Bring the Head of Innovation an evidence-based recommendation for each product, using the signals you defined, and act on the decisions. Take products to market: For our newest product, own the pricing and packaging proposal, the early-customer plan, and any partnership conversations, working with marketing, sales, and leadership. Collaborate on the investment case: Work with the Head of Innovation to draft a business case for at least one promising product that could be used with internal sponsors or outside investors. Be ready for federal opportunities: Where a Lab product fits a public-sector need, prepare a pitch outline or short proposal with Coforma's government team, keeping it to a small share of your time. Share what you learn: Coach teammates on experiment design and product strategy, and share a short write-up of what the first 90 days taught you about the portfolio and the Lab's process. Take full ownership: Assume full responsibility and accountability for the outcomes of the role. Who You Are and What You Know (Knowledge, Skills, and Experience Requirements): A minimum of 7 years of professional experience in a Product Management role with meaningful experience on early-stage, 0-to-1 products or new ventures and practical use of AI-assisted development tools strongly preferred. A track record of taking products from idea to market, validating demand, winning early customers, and finding product-market fit. Strong product strategy skills, including market analysis, positioning, and pricing or business-model thinking in commercial markets, and the ability to articulate a vision, explain the reasoning behind a bet to executives, customers, and engineers, and pitch it to internal sponsors or venture capital investors. Experience performing customer research, eliciting insight from diverse groups, and turning it into clear, actionable requirements and experiments. Experience taking products from concept to launch, including building prototypes and collaborating directly with engineers on implementation. Comfort managing several products at different stages at once, and prioritizing ruthlessly among them. Prior experience in a client-facing consulting, startup, or venture-building role. Full-time resident of the contiguous United States (must be legally authorized to work in the US now and in the future without sponsorship). Must be able to successfully pass any background and/or security checks related to the role. Preferred Qualifications and Experience: Experience launching and growing a commercial software product, including pricing, packaging, and early customer acquisition. Experience in a rapidly growing small company, startup, or venture studio. Familiarity with B2B or B2B2C markets such as health, fintech, civic tech, or other regulated spaces. Experience building or pitching products for federal agencies. Understanding of data privacy and security practices, including in health IT. Knowledge of and familiarity with accessibility requirements. Other: Internet: Will prioritize and maintain access to strong, reliable internet for the remote nature of our work, except when on vacation or holiday. Security: Will keep the highest security practices to ensure privacy and security of Coforma and client information, given the nature of our work, even when on vacation. Travel Flexibility: On request and with advance notice, will attend in-person events such as meetings, workshops, and trainings as assigned for projects that require it. Brand Representation: Will represent Coforma professionally and sincerely, modeling our Company Values in all interactions.

Lead enterprise DPLC and engineering AI programs, setting strategy and governance while coordinating complex technology workstreams and delivering business outcomes. | Requires 10+ years of progressive program management experience, including 7+ years leading DPLC, PLM, engineering systems, digital transformation, or enterprise application programs. | Date Posted: 2026-11-11Country: United States of America Location: US-NC-CHARLOTTE-2730 ~ 2730 W Tyvola Rd ~ TYVOLA Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. The DPLC & AT Sr Program Manager is responsible for leading large-scale, complex, enterprise-wide Digital Product Lifecycle (DPLC) and Engineering Artificial Intelligence (AI) programs that drive business transformation and strategic outcomes. This role provides leadership across multiple interconnected programs, projects, products, and workstreams, ensuring successful delivery of technology solutions that support product development, Product Lifecycle Management (PLM), engineering, manufacturing, quality, and AI-enabled business capabilities. This position owns program strategy, governance, portfolio planning, financial management, stakeholder alignment, risk management, and value realization while ensuring delivery of initiatives within approved scope, schedule, and budget. This role serves as a trusted advisor to senior leadership and is accountable for coordinating cross-functional teams to achieve transformative business outcomes through DPLC modernization, PLM optimization, enterprise application deployment, and Engineering AI adoption. **This is a hybrid position, with the ideal candidate based in one of the following locations: Cedar Rapids, IA; Charlotte, NC; Windsor Locks, CT; or Richardson, TX.** What You Will Do: • Lead large-scale DPLC and Engineering AI programs consisting of multiple projects, workstreams, products, and dependent initiatives across business and DT organizations. • Define and execute multi-year program strategies, roadmaps, milestones, investment priorities, and success metrics aligned with enterprise objectives. • Partner with business and technology leaders to develop program vision, business cases, funding strategies, and delivery plans. • Drive alignment across organizational boundaries to ensure successful execution of strategic initiatives and realization of business value. • Evaluate emerging technologies and identify opportunities to leverage AI, automation, and digital capabilities to improve engineering effectiveness and product lifecycle outcomes. • Ensure program outcomes support operational excellence, product innovation, engineering productivity, and digital transformation goals. • DPLC, PLM & Engineering AI Program Leadership • Lead enterprise DPLC initiatives involving PLM platforms, application modernization, system integrations, engineering data transformation, and digital product development capabilities. • Oversee implementation, deployment, enhancement, and optimization of PLM and related engineering applications across multiple business functions. • Lead strategic Engineering AI programs focused on engineering productivity, knowledge management, intelligent automation, digital assistants, and decision support capabilities. • Drive adoption of AI-enabled solutions, including generative AI, engineering copilots, intelligent search, document intelligence, workflow automation, predictive analytics, and knowledge management tools. • Partner with engineering, product development, architecture, cybersecurity, data science, and DT organizations to identify, prioritize, and deliver AI use cases aligned with business objectives. • Establish governance models for AI initiatives, ensuring compliance with enterprise AI standards, Responsible AI principles, cybersecurity requirements, and data governance policies. • Coordinate dependencies across engineering, manufacturing, supply chain, quality, product development, and DT organizations. • Drive continuous improvement of DPLC processes, governance frameworks, data management practices, AI capabilities, and technology roadmaps. • Program Governance & Executive Leadership • Establish and lead program forums, steering committees, executive reviews, and portfolio management processes. Qualifications You Must Have: • Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience. • U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. • 10+ years of progressive project and program management experience leading complex enterprise technology initiatives. • 7+ years of experience managing DPLC, PLM, engineering systems, digital transformation, or enterprise application deployment programs. • Demonstrated success leading large-scale, multi-year programs involving multiple projects, stakeholders, business functions, and technology teams. • Experience managing program scope, schedule, budget, resources, governance, risk, and organizational change. • Experience leading AI, analytics, automation, or digital transformation initiatives. • Proven ability to influence senior leaders and drive alignment across highly matrixed organizations. Qualifications We Prefer: • Experience with enterprise PLM platforms such as Siemens Teamcenter, PTC Windchill, Dassault ENOVIA, or comparable lifecycle management solutions. • Experience leading DPLC initiatives involving digital product development, digital thread, product data management (PDM), configuration management, and engineering process transformation. • Experience delivering AI-enabled solutions within engineering, product development, manufacturing, or research and development environments. • Working knowledge of Generative AI, Machine Learning, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), AI governance, and Responsible AI practices. • Experience with Microsoft Copilot, Azure AI, OpenAI, Databricks, or comparable enterprise AI platforms. • Knowledge of CAD ecosystems, engineering change processes, product structures, ERP, MES, and enterprise integration technologies. • PMP, PgMP, PMI-ACP, SAFe, Lean Six Sigma, or equivalent certifications. • Experience leading globally distributed teams and programs. • Knowledge and experience working in the Planview application. What We Offer: Some of our competitive benefits packages include: • Medical, dental, and vision insurance. • Three weeks of vacation for newly hired employees. • Generous 401(k) plan that includes employer matching funds and separate. employer retirement contribution, including a Lifetime Income Strategy option. • Tuition reimbursement program. • Student Loan Repayment Program. • Life insurance and disability coverage. • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. • Birth, adoption, parental leave benefits. • Ovia Health, fertility, and family planning. • Adoption Assistance. • Autism Benefit. • Employee Assistance Plan, including up to 10 free counseling sessions. • Healthy You Incentives, wellness rewards program. • Doctor on Demand, virtual doctor visits. • Bright Horizons, child, and elder care services. • Teladoc Medical Experts, second opinion program. •  And more!  Learn More & Apply Now! Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies?  Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today! WE ARE REDEFINING AEROSPACE. * Please consider the following role type definitions as you apply for this role. Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Lead a multi-site service team, standardize service practices, migrate the help desk to HubSpot Service Hub, use AI to improve workflows, and report on customer experience performance. | Requires a bachelor's degree, at least eight years in customer experience or support operations, four years managing managers, and experience improving service metrics in B2B or omnichannel ecommerce. | Job Details: Job Location: Remote Employee - Hanover, MD, Position Type: Full Time, Education Level: Not Specified, Salary Range: $130000.00 - $150000.00Salary/year, Travel Percentage: Up to 25%, Job Category: Management, Description Overview The Director of Customer Experience leads one CX function across our Hanover, MD and Bremerton, WA teams and our offshore associates, setting the service standard for every customer interaction. You will move our help desk to HubSpot Service Hub, coach the team, and shift us from closing tickets on first reply to resolving them. You will also use AI to cut avoidable contacts, own complaints end to end, and give the business a data-backed view of what customers are telling us. You will report to the Chief Operating Officer and supervise roughly 11 people, including two on-site CX leads and the offshore team. RESPONSIBILITIES: Lead one CX function across three locations Run the MD, WA and offshore teams as one function with a single standard, set of metrics and playbook. Own the Painful Pleasures storefront experience and its hand-off to the help desk. Own coverage, staffing and quality targets; hire, onboard and retain the team. Own the sales assistant desk and order entry so field reps can focus on customers. Deliver a premium standard of service Define premium service for each customer type and build it into targets, tone and escalation paths. Own the customer side of returns, repairs, replacements and lost shipments, and turn executive escalations into process fixes. Lead the HubSpot Service Hub rollout for the team Own the Service Hub rollout for CX, from acceptance criteria and training through adoption. Coach and develop the team Run a regular coaching cadence and build the CX onboarding and skills program with the BAA Sales Academy and L&D. Use AI to make the work better Use AI for routing, tagging, first-response drafts and knowledge base upkeep, with a human on decisions affecting a customer's money or order and within BAA's AI governance. Own complaints and complaint/feedback reporting Own the complaints process across every brand, site and channel, from logging to resolution, with clear accountability and response commitments. Run root-cause review on complaints and feedback, track corrective actions with Operations, Fulfillment, Repairs, Product and Sales, and report monthly to leadership. Own social feedback and reviews across all brands and marketplaces: working with Marketing and the brand social teams. Be the voice of the customer Report weekly and monthly on service health and contact drivers, and take fixes for avoidable contacts to Operations, Fulfillment, Product and Sales. Define the rep-to-CX hand-off so orders, quotes and account questions land in CX the first time. Share a daily customer-voice recap with product and brand teams; other duties as assigned. SKILLS: Hands-on experience implementing or migrating a help desk or CRM platform (HubSpot Service Hub, Zendesk, Salesforce Service Cloud or similar) as the business owner. Proven coaching ability, including developing front-line leads into managers. Practical use of AI in a service setting, with a clear view of where a person must stay in the loop. Process-improvement discipline: finding the root cause of avoidable contacts and fixing it with Operations, Fulfillment and Sales. Experience owning a formal complaints process, including root-cause analysis, corrective actions and reporting to leadership. KEY PERFORMANCE INDICATORS (KPI): First 30 days Meet the team and baseline first response, resolution time and backlog by brand. Join the HubSpot Service Hub project as CX owner. First 60 days Publish one service standard and move to close-on-resolution. Sign off HubSpot acceptance criteria. First 90 days Deliver the first monthly service health and complaints reports. Complete HubSpot testing and training. First 365 days One service standard across every brand and site, with same-business-day first response. Backlog cleared and cases closed on resolution. HubSpot Service Hub live and adopted, with targets set with your leader in Q1. Qualifications: QUALIFICATIONS AND EDUCATION REQUIREMENTS: Required 8+ years in customer experience, customer service or support operations, including 4+ years leading managers or team leads. Experience running a multi-site or distributed service team, including offshore associates, in a B2B or omnichannel ecommerce business. A track record of measurably improving first response time, resolution time, backlog and customer satisfaction, and of being accountable for those numbers at the executive level. Bachelor's degree in business, communications or a related field, or equivalent experience. Preferred Experience in a house-of-brands or distribution environment with NetSuite as the system of record, or with a retail storefront alongside a help desk. CCXP or similar CX certification; Lean, Six Sigma or comparable process training. Familiarity with the tattoo, piercing, PMU or professional beauty industries. PHYSICAL REQUIREMENTS: Remote within the US, with periodic travel Maryland and Washington state (approximately 20–25%). Prolonged computer work; able to safely access warehouse, storefront and operations areas and lift up to 25 pounds.

Lead end-to-end Dynamics 365 Finance and Operations implementations, managing cross-functional teams and functional workstreams while advising finance executives and stakeholders. | Requires a relevant bachelor's degree, at least seven years of ERP implementation or finance-transformation experience, and three or more years of hands-on Dynamics 365 Finance and Operations experience. | Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: What It Means to Be a Consultant at Crowe Consulting is a dynamic business focused on solving problems for our clients and serving our core markets through innovative solutions. As technology and AI continue to reshape the consulting landscape, we are looking for individuals who are curious, adaptable, and eager to learn. At Crowe, consultants are expected to build both technical and transferable skills, think critically, and use technology to solve real business problems. In this role, you will continuously learn, collaborate across teams, and explore how tools, including emerging AI capabilities, can improve efficiency, insights, and client outcomes. As you grow, you’ll also begin to take ownership of client relationships, contribute to account strategy, and support the delivery of high-impact work. Developing a sense of account leadership, including understanding client needs, ensuring delivery excellence, and building trusted partnerships, is part of what sets successful consultants apart. Success in this role comes from a growth mindset, strong communication skills, advanced critical thinking, and the ability to navigate new challenges with confidence. Role Summary Crowe is seeking a Manager or Senior Manager specializing in Microsoft Dynamics 365 Finance & Operations to lead complex ERP implementation and finance transformation engagements. This role is designed for an experienced D365 Finance & Operations professional who can combine deep functional expertise with strong project and client leadership. You will guide clients through the full implementation lifecycle, from business process assessment and solution design through configuration, testing, deployment, and post-go-live optimization. The ideal candidate brings strong knowledge of D365 Finance and experience leading finance-related workstreams. Expertise in Project Management & Accounting and/or Asset Leasing and Lease Accounting is highly preferred but not required to succeed in the role. You will serve as a trusted advisor to CFOs, controllers, finance leaders, business process owners, and IT stakeholders while leading cross-functional implementation teams and ensuring that D365 solutions deliver measurable business value. Key Responsibilities Dynamics 365 Finance & Operations Leadership Lead end-to-end Microsoft Dynamics 365 Finance & Operations implementations and transformation programs. Own or oversee functional workstreams across requirements, process design, configuration, testing, data migration, integrations, deployment, and stabilization. Conduct business process assessments, fit-gap analyses, solution reviews, and design workshops. Translate business, finance, and accounting requirements into scalable D365 Finance & Operations solutions. Develop and review functional designs, solution blueprints, configuration documentation, test strategies, and training materials. Ensure solutions align with D365 product capabilities, implementation methodology, security requirements, reporting needs, and client objectives. Finance Functional Expertise Provide subject matter expertise across D365 Finance capabilities, including: General ledger and financial dimensions Accounts payable and accounts receivable Cash and bank management Fixed assets Budgeting and financial reporting Intercompany accounting Expense management Revenue recognition and related financial processes Advise clients on finance operating models, process improvements, internal controls, and ERP-enabled transformation. Ensure that proposed solutions support accurate accounting, effective controls, auditability, and management reporting. Partner with technical architects and integration teams to ensure finance requirements are properly represented in the overall solution architecture. Engagement and Project Leadership Manage project scope, schedule, budget, risks, dependencies, resources, and deliverable quality. Lead cross-functional teams that may include functional consultants, technical architects, developers, data migration specialists, integration leads, testers, and change management professionals. Establish governance routines, status reporting, issue escalation, decision management, and quality controls. Coach and develop consultants and contribute to consistent delivery practices across engagements. Support proposal development, estimates, statements of work, solution demonstrations, and client presentations. Client Advisory and Stakeholder Management Serve as a senior client-facing advisor throughout the engagement lifecycle. Facilitate workshops with finance executives, accounting SMEs, operational leaders, IT teams, and business process owners. Communicate complex functional, accounting, and technical concepts clearly to both executive and working-team audiences. Identify opportunities for process improvement, solution optimization, and future-state capability development. Build trusted relationships that support successful delivery and long-term client partnerships. Testing, Deployment, and Adoption Oversee conference room pilots, system integration testing, user acceptance testing, defect management, and business readiness. Lead or support data validation, cutover planning, deployment readiness, and go-live execution. Coordinate training, documentation, change management, and knowledge transfer. Provide leadership during post-go-live stabilization and continuous improvement efforts. Required Qualifications Bachelor’s degree in Accounting, Finance, Information Systems, Business, or a related field. 7+ years of experience in ERP implementation, finance transformation, consulting, or related client-service environments. 3+ years of hands-on experience with Microsoft Dynamics 365 Finance & Operations implementations. Demonstrated expertise in D365 Finance functional processes and solution delivery. Experience leading implementation workstreams, project teams, or complex client engagements. Strong understanding of finance and accounting processes and their translation into ERP functionality. Experience with requirements gathering, process design, configuration oversight, testing, data migration, integrations, training, and go-live support. Strong project management, communication, facilitation, analytical, and problem-solving skills. Willingness to travel based on client and engagement needs. Preferred Qualifications Hands-on experience with Dynamics 365 Project Management & Accounting. Experience with Dynamics 365 Asset Leasing or other lease accounting and lease administration solutions. Knowledge of ASC 842, IFRS 16, GASB 87, or related lease accounting standards. Experience with D365 Finance fixed assets, budgeting, revenue recognition, intercompany accounting, financial reporting, or advanced financial dimensions. Microsoft Dynamics 365 Finance certification or related Microsoft certification. CPA, CA, CMA, or other relevant professional certification. Experience in consulting, public accounting, or a Big Four environment. Experience leading large, global, or multi-workstream D365 programs. Experience with presales, proposal development, solution demonstrations, estimates, and statements of work. Experience in professional services, construction, real estate, government, healthcare, manufacturing, or other project- or asset-intensive industries. #LI-Hybrid We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times. The application deadline for this role is 12/31/2027. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $103,200.00 - $210,900.00 per year. Our Benefits: Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you! How You Can Grow: We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe: Crowe provides professional services through two separate entities: Crowe LLP delivers audit and attest services, and Crowe Advisory LLC provides tax, advisory, consulting, and other nonattest services. The Crowe Global network consists of more than 300 independent accounting and advisory services firms in more than 150 countries around the globe, making it one of the largest accounting networks in the world*. As independent members of Crowe Global, Crowe LLP and Crowe Advisory LLC serve clients worldwide. (*As of July 2026) Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws. Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge. Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable. We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination. If you are interested in applying for employment with Crowe and are in need of an accommodation or require special assistance to navigate our website or to complete your application, please visit our Applicant Assistance and Accommodations page for more information: https://careers.crowe.com/crowe-applicant-assistance-and-accommodation

You would develop earned-media strategies, manage media relations and executive thought leadership, and coordinate media events and trade-show support for utility and agriculture audiences. | The role requires at least five years of PR or communications experience, a bachelor's degree, and a track record securing media coverage and managing executive visibility, preferably in utility, energy, or agriculture. | Public Relations & Communications Manager Reports To: Marketing Director Type: Exempt Department: Marketing Location: Remote, Hybrid, or On-site Direct Reports: None Why This Role Matters At Western Weather Group, we exist to help organizations turn unpredictable weather into confident, data-driven decisions. We do that by designing, selling, and supporting end-to-end precision environmental monitoring systems, data dissemination, and forecast services for utilities, agriculture, and municipal clients across the country. As our Public Relations & Communications Manager, you make sure the industry hears that story. You're WWG's voice in the trade press, earning visibility with electric utilities and agricultural growers through real relationships with editors, reporters, and industry partners. You'll turn station installations, product launches, and customer milestones into coverage, line up press for our executives and sales team at trade shows, and bring customers into the conversation as credible voices for our work. Working closely with Marketing, the Executive Team, and Sales, you'll shape how the industry sees WWG and show leadership the results. What You'll Do Earned Media Strategy & Executive Visibility Build and own the annual earned media strategy, target publication list, and PR budget, including recommendations on sponsorships and paid placements. Develop the CEO and WWG subject matter experts as recognized industry voices through bylines, interviews, podcasts, speaking submissions, and awards. Prepare spokespeople with briefing documents, talking points, and media training. Media & Partner Relations Develop and maintain relationships with trade, business, regional, and national media to earn consistent visibility in WWG's target industries. Pitch and secure coverage, contributed articles, and interviews featuring WWG experts, customers, and partners. Serve as the primary point of contact for all media inquiries. Work with strategic partners on joint announcements and co-marketing media opportunities. Customer & Partner Media Events Plan and execute media events around station installations, product launches, and customer milestones. Secure customer participation, prepare customer spokespeople, and manage approvals on messaging and quotes. Trade Show Media Support Build pre-show media plans and secure press interviews and editor meetings for executives and Sales at industry events. Track resulting coverage and partner with Marketing and Sales on follow-up. Thought Leadership Content Own the media messaging and talking points guide within WWG's brand guidelines, working with Marketing to define core messages, proof points, and approved language for each vertical (electric utility and agriculture), and keep it current as products, customers, and partners change. Write pitches, press releases, media advisories, contributed articles, and executive bylines. Partner with Sales, Customer Success, and technical teams to source real stories from the field and develop them into case studies and media angles. Make sure every PR win is promoted across WWG and executive social channels. Rapid Response & Issues Communications Turn severe weather events, wildfire season, and industry news into timely media opportunities using WWG station data and meteorologist commentary. Build and maintain a rapid-response and issues communications playbook, including approval workflows for time-sensitive statements. Measurement & Reporting Monitor utility, weather, and ag-tech media, including competitor coverage. Deliver a monthly impact report to leadership covering share of voice, competitor activity, coverage quality, and coverage used in sales conversations. Track how earned media contributes to search and AI answer engine visibility. Bring media and market trends back to Marketing as recommended thought leadership topics. Who You Are You live our values of customer focus, curiosity, and expertise, and you bring the strengths this role needs. Customer Focused: You build long-term, respectful relationships with customers and make them the credible voices in the stories you tell. Curious: You ask the next question, dig into the data behind a story, and stay ahead of what is happening across utilities and agriculture. Humble Expert: You know your craft, keep sharpening it, and put our experts and customers in the spotlight. Relationship Builder: You build trusted relationships with editors, partners, and colleagues at every level. Clear Communicator: You write and speak with clarity, and you can turn a field deployment into a story an editor wants to run. Strategic & Hands-On: You set the plan and do the work to land the placement. Sound Judgment: You hold strong ethical standards and know when a statement needs another set of eyes. Detail-Oriented: You get the facts, names, and quotes right and keep events, launches, and news cycles on deadline. What You Bring Knowledge & Skills Established relationships with electric utility and/or agriculture trade press; you can name the publications and editors you've worked with. Strong writer across press releases, pitches, contributed articles, and social content. Excellent interpersonal and problem-solving skills. Comfortable working cross-functionally with Sales, Customer Success, and technical teams. Education Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field preferred, or equivalent experience. Experience 5+ years in PR or communications, with meaningful time in the utility, energy, or agriculture/ag-tech space. A record of securing coverage, not just pitching it, and reporting results to leadership. Experience building executive visibility programs, including speaking placements and bylines. Experience working with customers on media events, from securing participation to managing approvals. Experience setting up press opportunities for sales teams at trade shows and conferences. Experience owning a PR, media, or events budget. Experience with rapid-response or issues communications, especially around weather, wildfire, or grid events, preferred. Familiarity with weather/climate data, IoT hardware, or field-deployed sensor networks preferred. Experience measuring PR impact on pipeline or AI/search visibility preferred. Experience helping launch or run a customer advisory board preferred. Tools You'll Use Laptop and standard office equipment. Microsoft Office 365 (Outlook, Word, Excel, PowerPoint). Media database and monitoring tools. Social media platforms, including LinkedIn. Work Environment Remote, hybrid, or on-site at our Chico, CA office. Regular computer use and frequent phone, video, and in-person interaction with media, customers, and colleagues. Travel required for customer events, trade shows, conferences, and company events. Must be legally authorized to work in the United States without company sponsorship now or in the future. Why You'll Love Working at WWG Health, Dental, and Vision insurance - 90% of employee premium paid by WWG, 50% for eligible dependents. 401(k) with 4% company match, plus discretionary profit sharing. Vacation paid time off starting at 15 days (120 hours) annually, increasing with tenure. Open lines of communication with management and executives, plus company-wide anonymous feedback sessions that guide real change. Fun, sponsored outings and team-building events. A high-visibility role where you shape how the industry sees WWG. Equal Opportunity Western Weather Group is proud to be an Equal Opportunity Employer. We are committed to fair pay practices, transparency, and building an inclusive workplace where every employee is treated with respect. This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee must possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

You would lead enterprise content workflows, intake and prioritization, stakeholder cadence, vendor delivery, performance metrics, tooling adoption, and change management. | The role requires 8+ years in content or digital operations, 3+ years leading a team or function, enterprise content and work management systems, multi-vendor global delivery, Agile or Scrumban, and executive communication. | Job Title: Content Operations Lead, Content CoE - AEM Location: Remote Position: Contract Key Responsibilities • Workflow and governance: Run the stage-gate content workflow from intake to publish. Put the governance framework, responsibility matrix, and service level agreements into daily practice. Move the Center of Excellence from Maturity Level 2 (Managed) to Level 3 (Defined). • Intake and prioritization: Partner with Web Experience Leads on strategic intake. Manage the backlog, prioritization, and capacity across Business Groups using a Scrumban cadence. • Cadence and stakeholders: Own the meeting rhythm, including Business Group tactical meetings, regional tactical meetings, and cross-Business Group strategic meetings. Set owners, agendas, and action tracking. Support executive status reporting to the Chief Marketing Officer. • Vendor and partner management: Coordinate delivery, localization, and platform vendors. Hold them to service level agreements and deliverables, and resolve cross-vendor handoff issues. • Metrics and reporting: Own the performance measurement framework, built around Time to Publish, Cost per Asset, and First-Pass Approval Rate. Publish dashboards and drive continuous improvement. • Tooling and systems: Drive adoption and process design in Workfront (work management), Adobe Experience Manager (authoring and publishing), and Jira. Support resource planning, capacity forecasting, and tool migrations. • Risk and change management: Maintain the log of risks, assumptions, issues, and dependencies. Escalate blockers early, and lead change management and training for authors, coordinators, and project managers. Required Qualifications • 8+ years in content operations, digital operations, or program delivery, including at least 3 years leading a team or function. • Hands-on experience with an enterprise content management system (Adobe Experience Manager preferred) and a work management tool (Workfront preferred). • Proven track record managing multi-vendor, multi-region content delivery, including localization workflows. • Strong command of Agile, Scrumban, and stage-gate models. • Strong executive communication, including status reporting and steering updates. Preferred Qualifications • Experience in a global technology or hardware enterprise with multiple Business Groups. • Background in setting up or scaling a Center of Excellence. • Familiarity with content supply chain metrics, resource and capacity planning, and artificial intelligence assisted content workflows.

Build and manage patient onboarding, scheduling, and care coordination operations, develop SOPs and metrics, and partner with clinical and engineering teams to improve experiences. | Requires at least three years in US healthcare operations or patient coordination, knowledge of insurance and billing workflows, and independent project delivery experience. | About Tailwind Tailwind is building a better way to care for kids and teens with metabolic health concerns through a family-centered model. Too often, families are left to navigate fragmented care, long waitlists, and a system that treats medical, nutritional, and behavioral needs separately. We bring medical care, nutrition, and behavioral health together in one coordinated, evidence-based program, covered by insurance. Our goal is to help kids and teens build healthier lives, with care that’s practical, compassionate, and built around the whole family. Our approach to care Our approach is family-centered, evidence-based, and focused on the whole child. We do not define success by weight loss alone. Care focuses on improving health behaviors, metabolic health, growth patterns, and overall well-being, with goals tailored to each child and family. When changes in weight trajectory are clinically appropriate, they are addressed without shame, stigma, restrictive dieting, or an overemphasis on the number on the scale. About the role We're looking for a Care Operations Manager to build and run the day-to-day operations that support our patients, families, and clinical team. This is both a building and a doing role. You'll work closely with our Head of Operations to take projects from idea through implementation. You'll need to be equally comfortable designing new workflows, independently solving operational problems, and picking up the phone to help a family. We're a small, ambitious team. We work hard, move quickly, and hold ourselves to high standards. We want someone who shares that commitment and is excited to help launch a company. If you're looking for a predictable 9-to-5 with a clearly defined list of tasks, this isn't the role for you. What you’ll own Patient operations and family experience Own the patient journey from initial enrollment through ongoing care, ensuring families have a seamless experience at every stage. Develop and manage patient onboarding, scheduling, communications, and administrative care coordination workflows. Communicate directly with families, investigate and resolve issues, and coordinate with clinicians and partners. Help families navigate insurance and billing questions, working with our revenue cycle and insurance partners to resolve outstanding issues. Develop processes to proactively engage families, collect feedback, identify barriers to care, and improve patient retention and satisfaction. Establish patient support standards, escalation pathways, and coverage processes. Clinician and team support Support day-to-day clinician admin needs and facilitate coordination between families, clinicians, and internal teams. Help onboard, train, and potentially manage additional administrative and patient support team members as we grow. Ops development & process improvement Build and maintain SOPs, playbooks, communication templates, and other resources that support consistent care delivery. Track operational metrics, identify recurring problems, and work with Engineering and Clinical to implement solutions. Leverage AI, automation, and new tools to reduce admin work and improve the patient and clinician experience. Who you are Minimum qualifications 3+ years of experience in healthcare operations, patient operations, care coordination, or a related function. Experience working directly with patients and clinical teams in a US healthcare setting. Familiarity with US healthcare insurance, patient billing, and administrative care delivery workflows. Experience independently managing projects from initial scoping through implementation. Excellent communication skills, including the ability to navigate sensitive conversations with families. Strong organizational and analytical skills and excellent judgment. Fluency using AI and automation to improve productivity and operational efficiency. Based in the US. Nice to have Experience at an early-stage healthcare company. Experience building or scaling a patient operations or care coordination function. Experience managing or training administrative or patient support team members. Experience in pediatrics, specialty care, or multidisciplinary care delivery. Compensation, benefits, and role structure Annual salary of $75,000–$95,000, commensurate with experience Health benefits, 401(k), unlimited PTO Full-time, remote position reporting to the Head of Operations Willingness to occasionally support patient operations outside traditional business hours _________________________ Tailwind is an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.

Lead consulting project delivery and strategic client relationships, advising on IT optimization, financial management, and technology strategy. | Requires 5–10 years in IT sourcing strategies, contract lifecycle management, and IT financial structures, plus IT service-environment experience and team leadership. | About Gartner Consulting: Gartner’s Consulting business is an extension of Gartner’s industry-leading IT Research. From CIOs to leaders in business and government, we help Gartner clients across enterprises translate insights into transformational actions and achieve their mission-critical priorities. Leveraging the breadth of Gartner’s resources, Consulting is growing rapidly, with unlimited potential to continue expanding our client base. Technology Strategy Consulting. We help the C-suite make the right decisions based on how technology can transform their businesses. In today’s world, a consulting firm which is “born digital”, (with the ability to directly leverage the full power of Gartner’s research and insights) has relevance to the most important strategic decisions any business will make. We deliver value to clients in areas such as IT Strategy Consulting, Benchmarking, Analytics and Optimization. Typically, this helps Gartner clients to execute on their strategic priorities, across all sectors, including: Digital Acceleration and Transformation Enterprise Enablement Big Data and Analytics Applications Rationalization Cloud Strategy Sourcing and Ecosystem Optimization Contract and Cost Optimization Security and Risk Management What you’ll Do: Our Consulting Directors are responsible for project delivery and oversight along with client relationship management. You will advise clients at the highest strategic level on both big-picture and tactical matters. Your objective to ensure the business value of IT by focusing clients spend, comparing to industry norms, and identifying optimization opportunities to drive the value of IT. What You’ll Need: IT Financial Management experience for large complex IT organizations or services providers with detailed understanding of cost accounting standards, cost structures (direct/indirect) and chargeback/pricing methodologies Knowledge of IT technical service environments and delivery models (e.g, Services Selection; Software, SI, Managed Services, Outsourcing, BPO). Experience with IT services agreements, specifically with various pricing and contracting constructs (e.g., managed services, T&M, project-based estimation) Ability to clearly identify and characterize current state spending and future state financial estimates to enable our clients to make data-driven decisions regarding technology strategies CPA or similar industry certification preferred A consistent track record of leading people and building high-performing teams that leverage data and technology to drive the mission-critical priorities of commercial or government entities An ability to inspire and motivate professionals from both technical and non-technical backgrounds towards a common goal An unwavering commitment to the success of your team, and willingness to provide constructive/ corrective action when needed Demonstrated intellectual curiosity and the creative development of solutions and strategies to solve client problems. Must adapt Gartner frameworks and methodologies to strike at the heart of a client’s most pressing business challenges. An ability to be hands-on and to manage multiple client priorities simultaneously Specific Technical Experience: 5-10 years of experience developing full lifecycle sourcing strategies for IT services (non-IT services a plus); reviewing, lifecycle management, providing optimizing recommendations, and creating negotiation strategies for IT contracts with key vendors in domains such as IT professional services, hardware, software, cloud, applications, telecom and value-added resellers (VARs) for customers across industries: Ability to analyze IT contract inventory data and identify opportunities for consolidation / rationalization / optimization. Familiarity with principles of or prior work experience in one or more of the following: Contract/vendor management Vendor performance management IT (or non-IT) procurement/purchasing/vendor governance. Familiarity with IT service management, service integration, ITIL and COBIT, principles of sourcing (insourcing or outsourcing) Experienced working with large contract data sets Strong analytical and problem-solving skills Expert practitioner in the use of MS Office suite of products Excellent oral and written communication skills Ability to reuse institutional intellectual property and research and adapt to client specific circumstances. Who You Are: A high achiever with perseverance, humility, and a positive outlook in the face of challenges Track record for meeting and exceeding personal targets preferred (such as sales, managed revenue, and utilization) What you will get: Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more! Collaborative, team-oriented culture that embraces diversity. Professional development and unlimited growth opportunities #LI-SC2 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 168,000 USD - 199,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com. Job Requisition ID:109625 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Own the developer experience for building, testing, and deploying AI agents, shaping workflows, documentation, and onboarding in partnership with engineering and design. | Requires 5–10 years of experience, proven delivery of developer-focused SDK, API, or CLI products, and the ability to improve developer engagement. | About Us Trase is the operating system for high-stakes environments, providing end-to-end solutions for deploying, managing, and optimizing AI within industries where security, governance, and data sovereignty are non-negotiable. Our HIPAA- and SOC 2-compliant platform bridges the “last mile” of AI adoption, empowering sectors like healthcare and national security to run trustworthy, predictable AI agents across any model or environment—whether in the cloud, on-prem, or at the edge—with unified policy enforcement, continuous monitoring, and fully immutable audit trails. Trase’s suite of products includes Origin, its agentic operating system; Leagues, its marketplace for specialized, configurable, ready-to-deploy agents; and Arena, where developers build, evaluate, and package the agents that run on Origin. The company has repeatedly topped Hugging Face’s GAIA Leaderboard for Generalized AI Assistants, placing it firmly at the forefront of AI-agent innovation. The role: Senior Product Manager, Developer Experience You'll own the experience of developers who build, test, and deploy AI agents with Trase. Your job is to help a new developer get to a working agent quickly and give experienced teams tools they can trust in production. As teams move from experimental agent demos to mission-critical production systems, you will define the standard for how serious developers build, evaluate, and ship AI agents. You’ll be the product manager for Trase Arena, our SDK and tools for building AI agents. Your scope covers a developer’s work from the first build through deployment, observability and improvement on Origin. You'll work directly with developers, engineering, design, and product marketing to build an experience that earns adoption through the product itself. What You Will Do Know the developer: Work directly with developers to understand what they're trying to build. Observe where they get stuck, test assumptions, and use what you learn to set priorities. Set a high bar for the tools: Own the developer experience across the SDK, APIs, and CLI. Make them consistent, predictable, well documented, and useful for real development work. Make the whole journey work: Connect building, testing, evaluation, packaging, and deployment into a coherent experience. Partner with the enterprise platform PM to make the path through production approval clear for builders and operators. Own documentation and onboarding: Treat these as core parts of the product. Help developers understand the concepts, complete their first deployment, and solve problems independently. Build ecosystem foundations: Prioritize examples, templates, and reference integrations that help developers build useful agents. Shape how developers discover, reuse, and share what others have built. Earn developer trust: Establish clear expectations for compatibility, API versioning, and deprecation. Work with engineering to make changes understandable and manageable for developers. Drive product-led growth: Reduce friction from first use through repeat adoption. Partner with product marketing on getting-started content and developer adoption, grounding that work in the actual product experience. Measure and deliver: Own priorities and follow through from discovery to release. Track monthly active developers, time to first deployment, onboarding time, developer satisfaction, and the number of agents built with Arena and running on Origin. About You You've owned and shipped developer products such as SDKs, APIs, CLIs, or development platforms. You have strong product taste in developer tooling: You have an opinionated point of view on what makes an API intuitive, an error message actionable, and a CLI joyful to use—and you can defend those opinions with engineers and designers. You care about the details developers notice: clear abstractions, useful errors, accurate examples, dependable behavior, and documentation that answers the question. You think like an entrepreneur. You identify useful opportunities, test them with developers, and turn what you learn into product decisions. You take ownership without waiting for direction. You understand how to keep individual developers moving fast without creating dead-ends, allowing us to scale into production. You learn quickly and exercise sound judgment. You can explain a complex problem clearly and choose a practical path through it. You ship and measure what happens next. Your standard is whether developers can successfully build and deploy something useful. Nice to have (not required) Experience building AI agents or working with evaluation and testing tools. Experience growing a developer ecosystem, marketplace, or integration platform. Experience improving self-service activation and developer retention. Experience connecting developer workflows with enterprise production requirements. Our Trase Benefits: For full-time roles only Career track opportunity with potential for rapid advancement with strong performance as the firm grows 100% employer paid, comprehensive health care including medical, dental, and vision for you and your family. Paid maternity and paternity for 14 weeks at employees' normal pay. Unlimited PTO, with management approval. Opportunities for professional development and continued learning. Optional 401K, FSA, and equity incentives available. Mental health benefits are available through Tara Mind. We’re an Equal Opportunity Employer: You’ll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. Applicant Data Disclosure By submitting an application, you acknowledge that Red Cell Partners, LLC ("Red Cell") uses third-party service providers to facilitate its recruitment and hiring processes. These providers include applicant tracking systems, candidate verification platforms, and fraud detection tools (collectively, "Hiring Platforms"). Your application materials, including your résumé, cover letter, work samples, responses to application questions, and any other information you submit, may be transmitted to and processed by these Hiring Platforms for the following purposes: Managing and administering your application throughout the hiring process; Verifying the accuracy and authenticity of application materials, including by cross-referencing information you provide against publicly available sources and proprietary databases; Identifying indicators of potentially fraudulent, fabricated, or materially misleading application content, including but not limited to discrepancies between submitted materials and publicly available professional profiles, geographic anomalies, and fabricated work histories. Applications that are flagged through this process as containing indicators of fraud or material misrepresentation may be declined from further consideration. If you have questions about the status of your application or the evaluation process, please contact talent@redcellpartners.com. Red Cell requires its Hiring Platform providers to process your information solely for the purposes described above and in accordance with applicable law. Your information will be retained only for as long as necessary to fulfill these purposes and any applicable legal obligations, after which it will be deleted in accordance with Red Cell's data retention policies. For more information about how your data is used, please refer to our Privacy Policy and Applicant Privacy Notice.