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Lead complex client programs end-to-end, managing delivery, cross-functional teams, senior stakeholders, and partner accountability. | Requires at least 8 years leading enterprise programs in consultancy or professional services, with essential Property & Casualty insurance and SaaS implementation experience. | We’re pushing the boundaries of Insurance Technology INSTANDA is the world's first no code platform for Insurance. A pioneering Insurtech, we’re revolutionizing the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance carriers to adapt swiftly to market demands and navigate the evolving landscape. Our Technology is consistently recognized as the best policy administration platform for innovative insurers, winning awards in both the UK and US. Headquartered in the UK, with a significant presence in North America. INSTANDA has grown significantly in recent years and we are now a team of 200+ employees globally, with partnerships that operate worldwide. We’re continuing to grow our business and our Client Delivery team is at the forefront of our growth plans. Follow us to learn more: Instanda.com | LinkedIn | Twitter | YouTube The Role Based in the US (Eastern Time Zone preferred), we’re seeking an experienced Program Manager with a strong consultancy background and Property & Casualty insurance knowledge to join our Client Delivery team. This role is pivotal as we grow our base of Tier 1 clients in North America and bring new AI capabilities into our delivery. You’ll be accountable for delivering a high-profile, large-scale program for a key strategic client, successfully ensuring delivery to time, cost, scope and quality. You’ll be leading a team of Project Managers (matrix management with possibility of some line management), acting as a point of escalation for project managers and facing off to the clients’ Program/Transformation Directors. You’ll bring the gravitas and stakeholder management skills to handle complex, difficult conversations with confidence and influence decisions at a senior level. Our Client Delivery team provides consultancy and professional services, so we need someone who has run programs in a consultancy environment, understands the structure and support a program needs, and can drive other teams to deliver. What you will do Lead cross-functional teams across multiple geographies and time zones, ensuring alignment and accountability. Establish and maintain appropriate governance structures and delivery models tailored to enterprise client needs. Act as a trusted advisor to senior client stakeholders, fostering long-term strategic partnerships. Lead complex, Tier 1 scale client programs end to end, from mobilization and planning through to go-live. Proactively identify, escalate and mitigate program risks, issues and dependencies before they impact delivery. Guide clients through policy administration implementations, challenging them to move beyond replicating legacy processes and adopt solutions that make the best use of the INSTANDA platform and meet their true business needs. Drive accountability across internal teams to ensure program commitments are met. Collaborate closely with Tier 1 System Integrators (SIs) to ensure seamless delivery and integration. Own and manage the delivery P&L, ensuring financial targets are met and profitability is maintained Drive continuous improvement initiatives across programs to enhance delivery efficiency and client satisfaction. Responsible for ensuring the timely production of client contracts that accurately represent scope of implementation and associated baselined plans Work closely with the sales and accounts teams to provide accurate and timely support of new business or growth opportunities, including estimates and scope Coach, mentor and motivate Project Teams and Project Managers Adhere to INSTANDA’s information security policies, guidelines and best practices to protect our company and our clients. Contribute to a culture of security awareness within the company. What we're looking for Essential: 8+ years of experience leading complex enterprise programs within a consultancy or professional services firm (global or boutique). Proven track record of managing delivery P&L and working with Tier 1 SIs. Proven Property & Casualty insurance experience, with the ability to speak the client’s language and engage credibly at senior level. Experience delivering policy administration system implementations. Experience delivering programs in a SaaS environment, with a solid understanding of SaaS implementation and delivery models. Gravitas and strong senior stakeholder management skills, with the confidence to navigate and influence complex and difficult conversations. A proactive, structured approach to program planning, with a strong track record of anticipating and resolving issues early. A Leadership mentality with the ability to grow and develop talent Experience in delivering digital products using Agile methodology Proven ability to build trusted relationships with senior client stakeholders. Experienced managing multiple priorities while managing clear communication with all stakeholders Experience in a client facing role demonstrating excellent relationship building skills with a knack to managing difficult messages Excellent written and verbal communication skills with a track record in expressing technical concepts in everyday language Experience of People Management Desirable: Experience working for fast paced technology focused company Experience using AI tools or capabilities to enhance program delivery, or exposure to AI-enabled transformation programs. Experience in migrating books of business / data migration. Pay range: $160K - $180K USD Generous 28 vacation days, plus 11 Federal US holidays / all Provincial Statutory Holidays per year. One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin. Freedom Pass work up to 4 weeks of the year from anywhere. FlexiBank you decide when to use your public holiday allocation. We offer a full-suite of benefits including Healthcare, Vision, Dental, STD/LTD, Group Life + several other benefits. INSTANDA offers a 401(k)/ RRSP matching program. All employees are included in the company discretionary bonus scheme. Access to an Employee Assistance Program Annual learning & development allowance of USD $1,250 Free access to Microsoft ESI learning platform Our company was built by looking at the world through a different lens and our culture today reflects that by encouraging you to be yourself, speak your mind, and share your opinions. We want people who want to push themselves, be part of something great, and be prepared to challenge if they think there is a better way. Collaboration sits at the heart of how we operate, it has fueled our growth enormously and our aim to be ‘world class’. INSTANDA is fueled by Diversity & Inclusion. Different views are advantages, combining our different backgrounds, experiences, and expertise makes us savvier problem solvers and drives better results. INSTANDA is an equal opportunity employer and encourages applications from everybody, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We want everyone to be the best they can be throughout our recruitment process. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful. If you require any additional adjustments please let us know. Visit instanda.com/careers for more information INSTANDA has an in-house recruitment team, which focuses on sourcing great candidates directly. This posting is for an existing vacancy. We do not use artificial intelligence to screen, assess, or select applicants. INSTANDA does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly.

Lead quality initiatives, develop risk-based testing strategy, guide sprint ceremonies, and coach teammates to improve product quality and delivery. | Requires at least four years of full-stack testing experience, deep automation-framework knowledge, analytical and root-cause investigation skills, and quality-project leadership. | At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of the Top 100 Inspiring Workplaces. We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more. Ready to join us? Your Role We’re hiring a Senior Quality Assurance Engineer to join our Core Video & Data team, where quality work supports the platform athletes and coaches rely on to train, compete and improve. You’ll work at the intersection of video, data and AI, and you’ll have a real voice in how we define “done.” As a Senior QA Engineer, you’ll: Lead quality in your squad: As an integral part of a cross-functional team across Engineering, Product, Design, and Scrum, you will guide quality-focused conversations in sprint ceremonies. You will partner with stakeholders to explain how defects affect users and advocate for the right priority on backlog defects before they enter a sprint. Shape our quality strategy: You will use your customer and system understanding to build a risk-based testing approach tailored to our video and data platform architecture. You will measure quality to help define when a project is truly complete and validate your improvements with real, data-backed results. Test at scale and automate: Aligning our processes with development speed, you will make informed decisions on what, how, and when to automate versus when to rely on manual testing. You will lead large testing efforts, bringing your knowledge of our users into every test plan. Own it from day one: Your squad will count on you to set the quality bar for the work you’re part of, not simply to maintain someone else’s checklist. You will drive measurable improvements in both product quality and delivery velocity. Coach and elevate the team: You will use your technical and quality expertise to guide others and raise the team's overall bar. As the quality point person, you will influence and challenge teams to incorporate best practices in everything they do. Location While local candidates in Lincoln, Nebraska are prioritized, we’re open to remote applicants who reside in one of the following states: Alabama, Arizona, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, North Carolina, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming. Must-Haves Technical Expertise: You have at least four years of full-stack testing experience alongside an in-depth knowledge of automation tooling and frameworks. A quality leader. You’ve led quality initiatives and projects, and you know what success looks like at the project level. A skilled investigator. You dig into the root cause of problems, back your findings with data and measure the results. Analytical Investigation: You are a skilled investigator who digs into the root causes of problems, backs findings with data, and measures the results. Risk Awareness: You can design a testing approach that effectively reduces risk, and you possess the extreme attention to detail necessary to catch what others miss. Quality Leadership: You understand quality in the big picture. You have successfully led quality initiatives and projects, and you know exactly what success looks like at the project level. Customer Focus: You think critically about the user experience, ensuring our testing approach adapts seamlessly to match user workflows and exceed expectations. Nice-to-Haves Educational Background: A bachelor’s degree or equivalent practical experience. Video Testing Expertise: Experience with video testing is a significant advantage. This includes a strong working knowledge of video encoding and decoding, ffmpeg usage, video diagnostics, and AWS storage and distribution. Playwright Experience: Previous experience with Playwright is a major plus, as this is one of our core frameworks. Sports knowledge. Passion for or experience in sports — whether as an athlete, coach, or fan — and an appreciation for the unique challenges of sports technology. Our Role Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and more) so you can enjoy your personal life too. Plus, every five years, we give you a paid sabbatical to unplug and recharge. Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing. Provide an environment to help you succeed. We're always investing in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work. Take care of your mental and physical health. Medical plans tailored for you and your family—including vision, dental, and fertility benefits—and stay supported with our EAP and Employee Resource Groups. Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution. Compensation The base salary range for this role is displayed below—starting salaries will typically fall near the middle of this range. We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices. Base Salary Range $82,000—$137,000 USD Privacy Policy Hudl Applicant and Candidate Privacy Policy

You would translate operational needs into requirements for a Maximo upgrade, facilitate workshops, document processes, and track requirements through deployment. | The role requires IBM Maximo or enterprise asset-management implementation experience, along with strong requirements documentation, Agile delivery, and stakeholder management. | At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! The Job: As a Maximo Business Analyst, you will be responsible for translating operational and business needs into detailed, testable requirements for the upgrade from Maximo 7.6.1.3 to MAS 9.2. You will work with stakeholders across Nuclear, Generation, Transmission, Supply Chain, Facilities, Finance, and IT to document current-state processes, define future-state requirements, assess functional gaps, and maintain traceability from requirements through design, build, testing, and deployment. The role will support Maximo capabilities including Work Management, Asset Management, Preventive Maintenance, Planning, Procurement, Inventory, Condition Reports, financial integrations, reporting, Mobile, and Scheduler. Job Responsibilities: Facilitate requirements-gathering workshops, interviews, process reviews, and design-validation sessions with business and technical stakeholders Translate high-level stakeholder needs into detailed functional and non-functional requirements, user stories, acceptance criteria, and business outcomes Develop and maintain the Requirements Traceability Matrix in Azure DevOps.Document current-state and future-state business processes, process flows, business rules, pain points, and functional gaps Analyze existing Maximo configurations, customizations, workflows, reports, and user-interface changes with functional and technical leads Support customization disposition decisions, including retain, remediate, refactor, replace with MAS out-of-the-box functionality, redesign, or retire Define and validate requirements across Work Management, Asset Management, Preventive Maintenance, Planning, Supply Chain, Inventory, financial integration, reporting, and Nuclear Solution capabilities Identify dependencies involving data migration, security roles, reporting, integrations, and boundary systems Maintain the functional backlog and support backlog refinement, sprint planning, sprint reviews, and stakeholder demonstrations once build begins Develop or review functional design documents, configuration requirements, process documentation, test scenarios, and expected results Support Functional and Technical Unit Testing, System Integration Testing, regression testing, and User Acceptance Testing Coordinate defect analysis, business-priority determination, remediation validation, and retesting with developers and testers Support business readiness, training-content validation, cutover preparation, Go-Live, and Hypercare activities Ensure requirements, decisions, designs, test cases, defects, and approvals remain traceable throughout the implementation lifecycle Here's What You Need: Experience as a Business Analyst or Functional Analyst on IBM Maximo or enterprise asset-management implementations Strong understanding of Maximo business processes, applications, configurations, workflows, and security structures Experience gathering, analyzing, documenting, and validating functional and non-functional requirements Ability to facilitate workshops with business users, process owners, technical teams, and senior stakeholders Experience developing process flows, user stories, acceptance criteria, RTMs, and functional-design documentation Understanding of Agile delivery, two-week sprints, backlog refinement, and sprint reviews Experience supporting test-case development, UAT, defect triage, and requirements validation Strong written communication, analytical thinking, problem-solving, and stakeholder-management skills Ability to translate business needs into clear requirements that developers, testers, data teams, and integration teams can implement Familiarity with Azure DevOps or a comparable requirements and application-lifecycle management tool Would Be Nice To Have: Experience upgrading Maximo 7.6.x to IBM Maximo Application Suite 9.x.Utility, power-generation, transmission, supply-chain, or field-operations experience Familiarity with Nuclear, NQA-1, SOX-controlled, or other highly regulated environments Experience with Maximo Mobile, Scheduler, integrations, data migration, reporting, or boundary systems Knowledge of INVEST-based user stories and Gherkin-style acceptance criteria. As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply. The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is: $65,800—$128,400 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women. Requesting An Accommodation Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

You would provide senior-level writing, editing, and project management for communications and policy initiatives, translating technical content into clear narratives and managing editorial workflows. | The role requires a bachelor’s degree and at least 10 years in communications or publications, with strong editorial and project-management skills and preferably financial-services or economics experience. | The Investment Company Institute (ICI) is the leading association representing regulated investment funds, including mutual funds, exchange-traded funds (ETFs), closed-end funds, and unit investment trusts (UITs) in the United States, and UCITS and similar funds offered to investors in Europe, Asia, and other jurisdictions. ICI also represents its members on issues involving the capital markets, separately managed accounts (SMAs) and collective investment trusts (CITs). ICI’s mission is to strengthen the foundation of the asset management industry for the ultimate benefit of the long-term individual investor.  This position is responsible for providing writing and editorial support and project management for ICI communications and policy-related initiatives. Essential functions of this role include: * Serves as a senior editorial adviser to Strategic Communications leadership and internal clients, recommending messaging, content approaches, and communications strategies for high-priority Institute initiatives. * Takes primary editorial responsibility for major, high-profile communications projects, exercising independent judgment on messaging, structure, tone, and editorial approach from concept through publication. * Supports the Senior Director of Editorial by providing editorial guidance to writers and other contributors to help strengthen arguments, narratives, and overall communications effectiveness while reinforcing ICI’s editorial standards and institutional voice. * Partners with Strategic Communications managers, ICI leadership, and internal clients to define priorities, identify strategic opportunities, and develop creative approaches that advance Institute policy and organizational goals. * Leads the development and substantive editing of highly technical content from ICI’s teams, including research, legal, ICI Global, industry operations, and the Independent Directors Council, translating specialized subject matter into clear, compelling communications for key audiences. * Manages workflow for multiple projects across ICI to ensure publications and other communications are delivered on time and accurately. * Pitches content ideas internally and crafts stories to drive media coverage and shape the public narrative on ICI’s core policy priorities. * Provides editorial and creative support to enhance and promote ICI’s work, including planning, researching, and editing ICI publications. * Helps to develop and maintain key performance indicators and other metrics to inform new and creative strategies to reach specific internal and external stakeholders. * Maintains the Strategic Communications editorial calendar to help the team plan workflow, develop content strategies, and meet deadlines. * Develops and provides senior-level editorial counsel on executive communications, including speeches, presentations, talking points, and other high-profile public communications for ICI leadership. * Supports and provides marketing counsel for ICI initiatives and conferences to include editing promotional collateral.  If you have the following credentials, we encourage you to apply: * Bachelor’s degree and minimum of ten years of communications or publication experience with emphasis on writing and editing, preferably in or about financial services, law, or economics; or equivalent combination of related education and experience. * Fund industry or economics experience. * Strong and creative writing and editing skills, including the ability to create and adapt material for multiple audiences. Proven ability to cut through jargon and write in plain language. * Project management experience, including excellent organizational skills and attention to detail. * Demonstrated experience with executive communications, including presentations. * Knowledgeable of legal and technical issues related to the worldwide fund industry.  * Demonstrated ability to research and learn about a wide range of topics. * Strong initiative and willingness to stay abreast of the latest best practices and trends. * Strong interpersonal skills and ability to coordinate with ICI staff at all levels and across all departments. * Demonstrated ability to work effectively in a fast-paced team environment. * Willingness to brainstorm and collaborate with teammates on various projects. * Experienced in dealing with rapidly changing priorities. * Understanding of both print and digital design and production process. * Statistical literacy and thorough understanding of financial markets. ICI offers a competitive compensation and benefits package to include a comprehensive medical plan, generous 401(k) retirement savings plan, paid leave, commuting subsidies, and tuition reimbursement as well as training and development opportunities. Based in Washington, DC, ICI is conveniently located next to McPherson Square Metro station. This is a hybrid position with three days in the office and two working from home. ICI is an Equal Opportunity Employer that values diversity and inclusion in the workplace.

Manage high-volume SMB customer conversations, negotiate contract and pricing matters, use account data to guide retention decisions, and share customer insights across teams. | Requires at least two years in account management, customer success, or retention-focused work, including high-volume queue or case environments, with strong communication, negotiation, and data-informed decision-making. | Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life The Customer Success Manager (CSM) II, SMB – Account Strategy role sits at the heart of Toast's customer retention strategy. This team engages directly with customers in real-time to understand their needs, demonstrate the value of the Toast platform, and ensure every customer has the opportunity to thrive with Toast. In this highly visible role, you will lead consultative retention conversations, navigate contract and pricing discussions, and leverage Toast's product suite to help restaurants find every reason to continue growing with Toast. This is a high-volume, inbound and outbound engagement position that requires strict adherence to service levels, a strong phone presence, and the ability to handle complex conversations with confidence and empathy. Account Strategy CSMs partner closely with cross-functional teams and senior leadership, operating in a focused, data-driven motion with clear success metrics tied to retention, customer outcomes, and long-term growth on Toast. What you'll do (Responsibilities) Staff a dedicated high-volume Account Strategy phone and chat line with adherence to service levels and schedule, engaging customers in real-time to understand their needs and ensure they are set up for long-term success on Toast Lead consultative, value-based retention conversations tailored to each customer's unique business and tech stack, helping them realize the full potential of the Toast platform Navigate complex customer conversations with professionalism, empathy, and confidence — including objection handling, competitive discussions, and contract and pricing negotiations Diagnose customer needs quickly and identify the best path forward to help each customer continue to grow and succeed with Toast Accurately document interactions, outcomes, and customer feedback with strong attention to data hygiene, case management, and reporting Leverage data, account insights, and internal tools to inform retention strategies and real-time decision-making Act as the voice of the customer, surfacing insights and competitive trends to internal partners and leadership to continuously improve the customer experience Operate in a focused, repeatable motion designed to work at scale while delivering exceptional, personalized customer experiences Collaborate cross-functionally with Sales, Support, Product, and Finance to drive customer outcomes and support escalation paths What you'll need to thrive (Requirements) 2+ years of Account Management, Customer Success, or retention-focused experience with a track record of driving positive customer outcomes Experience working in high-volume, queue- or case-based environments with adherence to service levels and strong prioritization in real time Comfort navigating high-stakes, complex customer conversations with confidence and professionalism Strong objection handling, negotiation, and influencing skills, especially in live customer conversations Proven ability to operate independently while handling competing priorities in a fast-paced, changing environment Data-driven mindset with the ability to interpret account insights and apply them in real-time decision-making Strong phone presence with excellent communication, presentation, and written skills Self-starter with the ability to quickly assess complex scenarios and drive toward resolution What will help you stand out (Non-essential Skills/Nice to Haves) Experience in account management, customer care, or churn prevention roles Payments or credit card processing knowledge Experience working in SaaS or tech environments Familiarity with Salesforce, Five9, Hex, ChiliPiper, G-Suite, and Slack Hospitality experience AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-DNP The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $80,000—$90,000 USD Zone B $75,000—$85,000 USD Zone C $70,000—$80,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Oversee base operations and facilities programs, ensuring contract compliance, tracking financial performance, and driving continuous improvement. | Requires five to ten years of progressively responsible facilities management, base operations, or government contracting experience; a bachelor's degree is preferred. | At Tlingit Haida Tribal Business Corporation (THTBC), your work goes beyond the job description—it becomes part of a purpose-driven legacy. Our continuous commitment to growth directly contributes to the strength, resilience, and future of the communities we serve. Every milestone we achieve helps fund programs, expand services, and create lasting value for the Tribe, making each success a shared one. For more than 35 years THTBC and its subsidiaries have delivered mission-critical services to federal clients globally. From logistics and information technology to cybersecurity and facilities operations, we are united by a single purpose: to generate meaningful economic opportunity and sustainable growth for the Tlingit & Haida Tribes of Alaska. Together We Grow – One Mission, One Team – With a Commitment to Serve Job Title: Operations Manager - Base Operations and Facilities Management Work Location: Remote Labor Category: Exempt Clearance Level: Secret Travel: Up to 65% Pay Rate: $110,000 - $130,000 About the Role The Operations Manager oversees, coordinates, and manages the day-to-day performance of multiple Base Operations Support (BOS) and facilities management programs. This position serves as a key operational liaison between corporate leadership and Project Managers, ensuring contract compliance, operational excellence, customer satisfaction, financial performance, and successful execution of program objectives. The Operations Manager works closely with Project Managers to drive performance, monitor key metrics, support contract transitions, resolve operational challenges, and implement continuous improvement initiatives across assigned contracts. What You'll Be Doing Provide operational oversight and support for multiple BOS and facilities management contracts. Directly support and mentor Project Managers to ensure successful contract execution. Monitor program performance, contract compliance, staffing levels, and service delivery requirements. Review operational, financial, safety, quality control, and customer satisfaction metrics across assigned programs. Assist Project Managers in resolving operational issues, resource constraints, and performance challenges. Support contract mobilization, phase-in, startup, transition, and phase-out activities. Lead or participate in Program Management Reviews (PMRs), operational reviews, and customer meetings. Ensure contract deliverables, reports, plans, and submittals are completed accurately and submitted on time. Analyze program performance data and develop corrective actions to improve operational effectiveness. Monitor labor utilization, staffing plans, overtime trends, and workforce requirements. Support budget development, forecasting, revenue tracking, and cost-control initiatives. Coordinate with Contracts, Human Resources, Safety, Quality Control, Finance, Supply Chain, and Security personnel to support contract requirements. Conduct site visits and operational assessments to evaluate performance and identify opportunities for improvement. Support customer relationship management and serve as a point of escalation for operational concerns. Assist in proposal development, transition planning, staffing strategies, and business growth initiatives. Ensure compliance with company policies, contract requirements, safety regulations, and applicable federal, state, and local laws. Prepare executive briefings, status reports, performance dashboards, and leadership updates. Perform other duties as assigned. What We're Looking For Bachelor’s degree in business administration, Facilities Management, Engineering, Construction Management, Project Management, or a related field preferred. Equivalent experience may be substituted. Five to ten years of progressively responsible experience in facilities management, BOS operations, program management, or government contracting. Experience managing multiple contracts, small-to-large sites, programs, or operational business units simultaneously. Experience supervising, mentoring, and supporting Project Managers and site leadership teams. Strong knowledge of facilities maintenance, public works, BOS services, asset management, and operational performance management. Experience with government contracts, contract compliance, performance work statements, and customer interface requirements. Demonstrated ability to manage budgets, forecasts, labor utilization, and operational performance metrics. Strong leadership, organizational, analytical, and problem-solving skills. Excellent written, verbal, and presentation communication abilities. Advanced proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, Teams, and Outlook. Experience with Power BI, Maximo, CMMS platforms, SharePoint, Smartsheet, or similar operational management systems preferred. Ability to travel as required to support assigned programs and operational reviews. Valid driver's license and ability to meet company driving requirements. Must be able to travel up to 65% Physical Demands & Work Environment Work is primarily performed in an office environment requiring prolonged periods of sitting, standing, walking, and frequent use of a computer, keyboard, telephone, and other standard office equipment. Must be able to occasionally lift and carry office materials and supplies weighing up to 50 pounds. Must possess sufficient visual acuity to review documents, operate a computer, and perform administrative duties. Must be able to communicate effectively in person, by telephone, and electronically. Must be able to work on-call, alternate, and extended shift schedules when necessary to meet mission requirements, including evenings, weekends, and holidays. Why Us? At Tlingit Haida Tribal Business Corporation (THTBC), our work goes beyond delivering exceptional services—we are driven by a mission to create meaningful impact. When you join our team, you become part of an organization that values purpose, performance, and people. We offer the opportunity to work in dynamic, fast-paced environments where your contributions directly impact mission success. Our teams are built on collaboration, accountability, and a commitment to excellence, ensuring you are supported while being challenged to grow. Join us and be part of a team where your work matters. Benefits We offer a comprehensive and flexible benefits package designed to support your health, well-being, and financial security. Benefits include: Medical, Dental, and Vision coverage TRICARE Supplemental Critical Illness insurance Company-Paid Life and Short-Term Disability insurance Optional Long-Term Disability Paid Leave 401(k) Retirement Plan Identity Theft Protection Employee Discounts Wellness Seminars For union represented positions, benefits and leave are provided in accordance with the applicable Collective Bargaining Agreement. Pre-Employment Screening: All candidates must successfully complete pre-employment screening, which may include a criminal background check, motor vehicle record review, and 5-panel drug screening, in accordance with company policy and applicable laws. Equal Employment Opportunity: We are proud to be an equal opportunity employer and are committed to full compliance with all applicable federal, state, and local employment laws. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, gender identity or expression, age, marital status, sexual orientation, veteran status, disability, pregnancy, parental status, or any other status protected by applicable law. Reasonable Accommodation: If you have a disability or medical condition and require a reasonable accommodation at any stage of the hiring process, please notify the designated recruiter so we can provide appropriate assistance.

You would coordinate utility program launches and integrations, manage plans and stakeholder requirements, and improve delivery processes across teams. | The role requires a bachelor’s degree and 6+ years of program management experience, with energy or utilities experience preferred and familiarity with SaaS platforms. | EnergyHub empowers utilities and their customers to create a clean, distributed energy future. Our customers are utilities managing a complex electrical grid, supporting the daily lives of millions of people. Our Implementation Services team is seeking an experienced Program Manager to support the launch of new programs and integrations with our utility clients. This role will facilitate the onboarding of utility customers for thermostat, battery, and EV programs that enable flexibility at all levels of the grid. The Program Manager will work in close partnership with our Client Success, Partner Solutions, Marketing, and Engineering teams. This is an execution-focused engagement for a strong program manager with experience in the energy sector and a proven ability to drive complex, cross-functional launches. Scope of Work Program launch support: Support the implementation and launch of EnergyHub's thermostat, battery, and EV programs with utility clients, delivering program launch content, developing project plans, and coordinating work streams against dedicated launch timelines. Utility platform integrations support: Support the integration of utility client systems to EnergyHub’s platform, ensuring on-time delivery of a portfolio of integration projects, including requirements discovery, scoping, project planning, project management, testing, and launch to production Client and stakeholder engagement: Lead client calls to gather requirements, guide utility client stakeholders and internal cross-functional teams to ensure the EnergyHub platform is configured and ready to launch on time, and proactively escalate risks when necessary. Pipeline and capacity management: Track and report on the priorities of programs in the launch process, providing visibility into capacity across launch teams between active launches and incoming programs in the sales pipeline. Project planning and documentation: Build, manage, and maintain current project plans used to launch programs, ensuring accuracy and alignment across all involved teams and stakeholders. Process improvement: Identify opportunities to improve existing processes and tools such as project management platforms and communication practices. What You Need 6+ years of program management experience, with a strong track record of leading complex, cross-functional, and initiatives Strong communication and organizational skills, including the ability to independently manage assigned launch projects through completion Experience with project management tools and methodologies A demonstrated ability to collaborate effectively among cross-functional and client stakeholders Experience in the utilities and/or broader energy industry Familiarity with SaaS products and configurable platforms Bachelor's degree in a related field Helpful Skills and Experience Bachelor's degree in a technical field such as engineering or energy CAPM, PMP, or equivalent project management certification Lean / Six Sigma training Understanding of APIs and common data transfer mechanisms (e.g., SFTP, Snowflake) Familiarity with utility systems such as ADMS, DERMS, SCADA, and communication standards such as IEEE 2030.5, OpenADR About EnergyHub EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. EnergyHub is an Equal Opportunity Employer EOE, Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact accommodations.apply@energyhub.net. Engagement Terms This is an independent contractor engagement with a target duration of 6 months. The selected contractor — whether operating as a sole proprietor, LLC, or other business entity — is responsible for all of their own tax withholdings, insurance, and equipment. This is not an offer of employment and is not eligible for employee benefits; an IRS Form 1099-NEC will be issued for all compensation. The hourly range of this contract engagement is listed below and is determined within a range based on factors including qualifications, location, and experience. Location: Remote Pay Range $55 – $65 USD (Hourly) Notice To Third Party Agencies: EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we

You would lead architecture and technical design for a React Native mobile application, oversee engineering practices and code reviews, and guide mobile and backend teams integrating cloud services. | The role requires extensive React Native, TypeScript, and Azure experience, plus mobile security and API standards knowledge, leadership, communication, and AI adoption. | C2C is not available Must be authorized to work in the U.S. without sponsorship A Day in the Life: Lead the overall solution architecture and technical design of a React Native mobile application, ensuring seamless integration with the .NET backend, APIs, and Azure cloud services. Drive architectural decisions and establish development best practices across React Native, TypeScript, iOS, and Android platforms. Design and oversee secure REST APIs using OpenAPI standards, Azure API Management, and Microsoft Entra ID authentication with MSAL. Collaborate with security, IT, and engineering stakeholders to ensure mobile application security, scalability, and alignment with enterprise standards. Lead technical design discussions, conduct code reviews, and provide architectural guidance to engineers throughout the development lifecycle. Evaluate native versus cross-platform solutions through technical validation, including voice capture capabilities and testing on physical iOS and Android devices. Assess enterprise mobile application distribution options and recommend approaches that align with business requirements and IT policies. Provide technical leadership across mobile development, backend integration, authentication, and Azure OpenAI capabilities to support a reliable, scalable solution. What it takes: Consultative approach and problem solving skills to successfully align digital solutions with long-term business goals of the client Hands-on experience using AI tools to enhance daily work, or a strong desire to do so, including a willingness to experiment, learn, and champion AI adoption within your role Claude Certified Developer or Architect highly preferred; possible opportunity to obtain as a Sparq colleague Commitment to understanding and exceeding client expectations Ability to perform project oversight and execution of deliverables Flexibility to adapt within a high-growth organization Ability to lead, mentor and motivate those around them Hunger for continuous learning and professional development Intellectual curiosity to provide creative solutions Full understanding of the software development life cycle Ability to positively impact fellow colleagues through effective leadership, presentations, coaching, etc. Desire to work in a team environment Good interpersonal, written and verbal communication skills Regardless of your specific role, we seek individuals who are excited to explore, adopt, and evangelize AI tools and methodologies. If you have experience in AI or a proven track record of rapidly learning and mentoring others on emerging tech, you’ll fit right in. Equal Employment Opportunity Policy: Sparq is proud to offer equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. We are committed to providing equal employment opportunities and believe in an inclusive workplace. If you require reasonable accommodations to participate in the job application or interview process, please let us know by contacting recruiting@teamsparq.com #LI-REMOTE

You would build and operate enterprise AI applications and platform services, own releases and production support, collaborate with stakeholders, improve engineering standards, and mentor engineers. | The role requires 10+ years of software engineering experience, deep TypeScript and Node.js expertise, cloud-native delivery, hands-on production generative AI including RAG and answer-quality evaluation, and strong product ownership and communication. | Position Summary Vista Equity Partners is seeking a Staff Software Engineer to join Enterprise AI & Automation, a small,senior team building the production AI applications and shared platform that Vista's own people use to getwork done. Engineers own the full arc, from defining what to build and why to shaping how it's delivered.This individual contributor role, at the Associate Director level and reporting to the Director, AI SolutionsEngineering, takes loosely defined business problems through to working software and adoption, andpartners directly with stakeholders up to senior executives. The team works primarily in TypeScript,Node.js, and React on Azure, using modern AI tooling throughout the development workflow. This role can be fully remote within the US or based in our Austin office. Responsibilities Design, build, and operate AI applications and platform services end to end, from early discovery through production support. Engage business users to identify the real problem, write product requirements and designdocuments, and break work into deliverable pieces. Use modern AI tooling throughout delivery while holding all shipped code to a high bar of review andquality. Lead user testing, rollouts, and go-lives with business owners, managing scope, tradeoffs, status, andadoption directly. Own shipped software, including releases, defects, and ongoing iteration. Raise the technical bar through thoughtful code and design review, written technical decisions, andimproved team practices. Help set engineering patterns and standards and evaluate technology options. Participate in on-call rotation for production applications and platform services. Mentor and level up engineers through everyday project work.The annualized base pay range for this role is expected to be between $140,000 - $260,000. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed and the applicant’s skill set. The base pay is just one component of the total compensation package for employees. Other components may include an annual cash bonus and a comprehensive benefits package. Qualifications Technical Skills 10+ years of software engineering experience, or equivalent demonstrated scope. Deep production experience with TypeScript and Node.js, including designing and operating APIs. Track record of owning software in production after launch, including support, defects, and iteration. Cloud-native delivery on a major cloud platform (Azure preferred), including infrastructure as code,CI/CD, identity, and observability. Hands-on experience building generative AI applications in production, including retrieval-augmented generation (RAG) and evaluating and improving answer quality. Established AI-native engineering practice, using AI coding tools well beyond autocomplete to ship production software. Degree in Computer Science or a related field, or equivalent experience. Soft Skills Excellent written and verbal communication, including the judgment to brief senior executives. Product mindset, with experience taking a product or feature set from zero to adoption and understanding the business reasons behind the code. Experience working directly with non-technical stakeholders on requirements, tradeoffs, and rollouts. Collaborative mindset with the ability to lead by influence and mentor engineers. Comfortable with ambiguity, change, and a high degree of autonomy. Company Overview Vista is a preeminent technology investor, specializing in enterprise AI and software, with over $100 billion in AUM. For over 25 years and across every technology cycle, Vista has been pioneering new approaches to software investing, delivering consistent and compelling results at scale. Today, we're applying that expertise to help harness the transformative potential of AI to redefine how work gets done. Further information is available at vistaequitypartners.com. Follow Vista on LinkedIn, @Vista Equity Partners, and on YouTube.

You would build and maintain digital asset features and wallet controllers across MetaMask clients, expand token-standard support, and collaborate with product, design, and engineering teams on secure Web3 experiences. | The role requires three years each of mobile and web application development, React or React Native, modern JavaScript or TypeScript, and familiarity with blockchain, Web3, APIs, testing, and web security. | Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role. Money is moving onto the internet, and the shift has a name: Open Money. This is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it's the most trusted self-custodial financial platform on the internet. Now we're building the operating system for your money: one place to hold, move, grow, and use anything you own. Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day. What you'll do As a Senior Software Engineer, you will: Architect, build, and maintain features related to digital assets across MetaMask Clients, including ERC-20 tokens, NFTs, Token Lists, and Token Detail Pages Develop and support core wallet controllers that manage asset state and data throughout the MetaMask ecosystem Expand asset support to include emerging standards such as Real World Assets (RWAs) Help create intuitive, efficient, and secure Web3 interactions that delight users Collaborate with product managers, designers, and other engineers to deliver high-quality features Participate in code reviews and help maintain high code quality standards Requirements: 3+ years working with mobile-based technologies 3+ years building websites and/or applications Experience with React and React Native Strong knowledge of modern Javascript (ES6/TypeScript/etc.) Familiarity with blockchain fundamentals and Web3 integration Working knowledge of cross platform/browser compatibility Experience working with APIs and middleware services Experience working in an agile development team Experience developing applications with clean code practices, testing, and adherence to coding standards Understanding of web-based security considerations Bonus Points: Experience with token standards (ERC-20, ERC-721, ERC-1155, RWAs) and token list management Experience with DeFi protocols, token swaps, or fiat on/off ramps Knowledge of financial products in the digital space Interest in blockchain technologies and Web3 Basic understanding of cryptography principles Experience working in distributed teams Previous experience working in Web3 Familiarity with the Web3 wallet ecosystem Experience with performance optimization Other skills to demonstrate: Good verbal and written communication in English Teamwork, flexibility, and organization Eagerness to learn and grow your technical skills Ability to balance technical quality with business needs and user experience Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role. The salary range listed for this role applies to US-based candidates only. Compensation for candidates based outside the US (including Canada, EMEA, and LATAM) will be determined based on location, experience, and skills during the interview process, and may differ from the listed US range. US pay range (not including bonus, equity or other benefits) $1—$1 USD In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3. MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. MetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page. MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI. It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.