Toast

Design and implement scalable software solutions collaborating with product and design teams. | 5+ years experience with object-oriented programming, API standards, relational databases, and front-end development. | Title: Senior Software Engineer, Consumer Location: Remote, USA #remoteLI Who We Are Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Are you bready* for a change? (Team Info) Toast Tables is a fast-growing, fully integrated waitlist and reservations platform that allows restaurants to generate and manage demand. It ties in with many of Toast’s other systems so that restaurants can bring a magical, fully digital, end-to-end experience to guests. The Toast Tables team at Toast is all about creating exceptional reservations experiences for restaurants and their guests. We’re product-obsessed, focused on innovation, and committed to building scalable, reliable solutions that are used by millions of restaurant-goers every day. If you’re ready to make an impact on a massive scale, this is the place for you. About this roll* (Responsibilities) In this role, you'll get to work on a wide variety of projects, using your technical chops to influence not just the code, but also product and business strategies. This is a golden opportunity for a hands-on, entrepreneurial engineer who thrives in a modern tech stack environment and loves solving real-world problems through technology. Here’s what you’ll be doing: Design, scope, and implement cutting-edge solutions using a mix of technologies. Enhance the platform to boost performance, usability, and scalability. Collaborate closely with Design and Product stakeholders to ensure we are building the right solutions to the right problems Identify high-impact opportunities with your team and turn them into reality. Be an awesome teammate who’s all in on collaboration and collective success. Do you have the right ingredients*? (Requirements) 5+ years of experience in software engineering, with a strong background in using Java, Kotlin, or other object-oriented languages Proficient with modern API standards and technologies (e.g. REST, GraphQL) Proficient with relational databases and alternative data stores Familiarity with React and front-end development a strong plus AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $159,000—$254,000 USD Zone B $138,000—$221,000 USD Zone C $125,000—$200,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Design and maintain scalable, resilient delivery and financial systems while mentoring team members. | Proficiency in object-oriented languages, database experience, and deep understanding of microservices and distributed systems. | Location: Hybrid in Boston/NY preferred; open to remote working US East Coast (EST/EDT) hours. Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are looking for a Senior Software Engineer with the ability and drive to make an impact, not only on their own but by also enabling those around them to succeed. Play a key role in building the product that puts restaurants in control of their own delivery. As a member of the Toast Delivery Services team, you will build the software that turns a tap on a phone into a hot meal at someone's door. Our systems find a driver, price the delivery, and keep everyone honest about where the food is right now. This is software with a physical world attached: the clock is always running, the map is never perfect, and every decision your code makes shows up as a real person waiting on their dinner. A day in the life (Responsibilities) Design, build, deploy, and maintain highly resilient and scalable systems critical to our customers' success. Build the real-time backbone that keeps restaurants and guests confident about where an order is and when it will land. Work with product managers and designers to get money movement right, from delivery pricing through refunds, where correctness is not negotiable. Tackle scaling challenges and implement robust solutions. Advocate for best coding practices, raising the bar for yourself, your team, and the company. Mentor and provide technical guidance to other team members. What you'll need to thrive (Requirements) Knowledge of Kotlin, Java or another object-oriented language Experienced with databases (PostgreSQL, DynamoDB) including schema design and optimization. In-depth understanding of microservices, distributed systems, and enterprise messaging. Proven track record of delivering reliable services to production. Comfort with systems where partner APIs, real-world timing, and imperfect data are the normal operating conditions. The capacity to tackle complex and ambiguous problems, communicate clearly with others to solve the problem, and share knowledge to help the whole team succeed Driven by real-world customer impact Special Sauce* (Nice to Haves) Experience with logistics, mapping, or other systems that model the physical world Background in payments, refunds, or financial reconciliation Proficient in modern web technologies and UI frameworks (e.g., React, Javascript, TypeScript, REST, GraphQL) AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $159,000—$254,000 USD Zone B $138,000—$221,000 USD Zone C $125,000—$200,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Design and maintain scalable backend services and lead cross-cutting projects while mentoring engineers. | 8+ years experience with Java/Kotlin, AI-integrated products, distributed systems, and production reliability with a bachelor's degree. | Location(s): US (remote), Boston (hybrid), or New York (hybrid) Who We Are Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We are looking for a Staff Software Engineer to join the Voice AI Team. On the Voice AI Team, our mission is to build and operate the voice platform that powers Toast and to ship novel applications on top of it that create real value across Toast's customer base. This is a greenfield space where the platform and its use cases are being defined together, and the work you do here will be foundational to how Toast uses voice AI for years to come. As a Staff Software Engineer on this team, you'll take ownership of significant projects end-to-end: designing systems, driving execution across the team, and making the technical decisions that shape how the platform grows. You'll work closely with product, engineering, and stakeholders across Toast to turn ambiguous problems into reliable, scalable systems. About this roll* (Responsibilities) Design, build, deploy, and maintain highly resilient and scalable backend services, applications, and core platform components supporting Toast's Voice AI platform used across teams Conceive and lead complex, cross-cutting projects from design through production, owning outcomes and driving alignment across stakeholders and across a broad range of stakeholders Shape the technical direction on your team and beyond by making architectural decisions, defining patterns, and reducing complexity for the engineers and teams that depend on your work Build and evolve integrations with AI platforms and internal Toast systems, making pragmatic tradeoffs between speed, reliability, and long-term scalability Establish and implement patterns for observability, monitoring, and evaluation frameworks for AI-powered systems, using production data to understand and continuously improve system behavior Set and hold the bar for engineering quality and best practices through standards, patterns, and written guidance that others naturally adopt, raising the bar for the team and the broader organization Mentor engineers at all levels through code reviews, design feedback, and technical guidance Do you have the right ingredients*? (Requirements) 8+ years of experience with object-oriented languages such as Java or Kotlin Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, or related field Experience developing AI-integrated products or features, with a practical understanding of how to ship and iterate on systems that incorporate LLMs or other AI capabilities Experience building and reasoning about AI-powered systems, including nondeterminism, evaluation strategies, observability, and cost management Experience shipping complex, mission-critical production services and owning them long-term Track record of leading multi-person and multi-team projects end-to-end, from design through rollout Deep understanding of distributed systems, scalability, and production reliability Basic familiarity with frontend development Strong cross-team communication and collaboration skills; able to influence direction without formal authority both within your team and across the broader organization Actively uses AI coding tools (e.g., Claude Code, Cursor) in day-to-day development and have caused others to become more proficient with AI coding tools Experience with voice or conversational AI platforms is a plus, but not required Our Tech Stack Our backend services follow a microservice architecture written in Kotlin and Java using DropWizard, running on AWS (DynamoDB, RDS, Lambda). We store data in sharded Postgres databases and have our own platform for user management, canary deployments, and load balancing. Our web front-end is built with React and ES6. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $159,000—$254,000 USD Zone B $138,000—$221,000 USD Zone C $125,000—$200,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Design, build, deploy, and maintain highly resilient and scalable systems critical to customers, define technical strategy, mentor senior engineers, and improve engineering productivity. | Proven track record delivering mission-critical production services at scale, ownership of distributed architecture systems, strong technical leadership, and a growth mindset. | Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we are committed to empowering our customers by providing the technology, resources, and community they need to thrive. While our roots are in food service, we are rapidly expanding into adjacent markets and international territories. Our mission is to build a world-class publishing and configuration platform that supports the diverse needs of all Toast customers, regardless of their industry or location. As a member of the Config Platform team, you will be at the heart of Toast's most critical infrastructure. We are the high-concurrency engine powering live system updates across the entire Toast ecosystem. Whether it's a menu change in Ireland or a pricing update for a 100 location enterprise, it all flows through our systems. We empower our customers with the ability to transform their operations in real-time with consistency and reliability Why this team? • Scale and Resiliency: We are the highest-trafficked service at Toast. Our platform is mission-critical to core operations like ordering and business management; if we aren't performing, the business stops. • Expanding the Vision: We are advancing a sophisticated change management vision. We give customers the confidence and precision tools they need to manage complex configurations and run their global businesses with ease. • Platform Enablement: Beyond serving end-users, we are an ever-evolving internal platform. We aim to empower other Toast engineering teams to build, deploy, and scale their own features quickly on top of our robust architecture. • Future-Proofing: As our customer base grows at a phenomenal rate, we are re-architecting our infrastructure to handle increasing technical complexity and global scale. About this roll* (Responsibilities) • Design, build, deploy, and maintain highly resilient and scalable systems that are critical to our customers' success • Define and drive long-term technical architecture and strategy across the entire organization, aligning executive business goals with platform capabilities. • Design solutions that anticipate and accommodate future needs while considering tradeoffs • Effectively communicate technical direction • Sponsor and mentor senior engineering talent (Staff and Senior Staff engineers) to grow the next generation of technical leaders across Toast. • Act as a force multiplier in improving engineering productivity • Diagnose performance bottlenecks and implement optimizations • Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. Do you have the right ingredients*? (Requirements) • Approach your work with humility, empathy, and deep respect for your peers • Articulate sophisticated project roadmaps and empower engineering cohorts to drive them toward fruition • Proven track record of delivering and operating mission-critical production services at scale • Maintain end-to-end ownership over high-throughput systems while navigating the complexities of distributed architecture • Embody a growth-oriented mindset focused on continuous elevation of your craft and domain • Establish yourself as a trusted technical authority capable of making decisions that secure both immediate wins and long-term strategic goals Our Tech Stack Our products run on a stack that ranges from guest and restaurant-facing Android tablets, to backend Kotlin and Java services, to internal, guest-facing, and restaurant-facing web apps. Our backend services follow a microservice architecture written using Kotlin/Java and DropWizard; we use AWS extensively, ranging from DynamoDB to RDS to Lambda. We have our own platform for dealing with user management, canary deployments, and robust load balancing. We store data in a set of sharded Postgres databases and utilize Apache Spark for large scale data workloads including query and batch processing. The web front-end is built using React and ES6. Our main point of sale application is an Android application written in Java and Kotlin. For data between tablets and our cloud platform, we rely on Pulsar event driven architecture along with some RabbitMQ clusters as well as direct tablet communication to the back end. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Total Rewards PhilosophyWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ;br> The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, boncommissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $230,000-$368,000 USD Zone B $200,000-$320,000 USD Zone C $180,000-$288,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: ;br> Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: ;br> Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ;br> Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Design, build, and maintain scalable, resilient systems while driving technical strategy and mentoring senior engineers. | Proven experience delivering mission-critical production services at scale with end-to-end ownership and leadership. | Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we are committed to empowering our customers by providing the technology, resources, and community they need to thrive. While our roots are in food service, we are rapidly expanding into adjacent markets and international territories. Our mission is to build a world-class publishing and configuration platform that supports the diverse needs of all Toast customers, regardless of their industry or location. As a member of the Config Platform team, you will be at the heart of Toast's most critical infrastructure. We are the high-concurrency engine powering live system updates across the entire Toast ecosystem. Whether it's a menu change in Ireland or a pricing update for a 100 location enterprise, it all flows through our systems. We empower our customers with the ability to transform their operations in real-time with consistency and reliability Why this team? • Scale and Resiliency: We are the highest-trafficked service at Toast. Our platform is mission-critical to core operations like ordering and business management; if we aren't performing, the business stops. • Expanding the Vision: We are advancing a sophisticated change management vision. We give customers the confidence and precision tools they need to manage complex configurations and run their global businesses with ease. • Platform Enablement: Beyond serving end-users, we are an ever-evolving internal platform. We aim to empower other Toast engineering teams to build, deploy, and scale their own features quickly on top of our robust architecture. • Future-Proofing: As our customer base grows at a phenomenal rate, we are re-architecting our infrastructure to handle increasing technical complexity and global scale. About this roll* (Responsibilities) • Design, build, deploy, and maintain highly resilient and scalable systems that are critical to our customers' success • Define and drive long-term technical architecture and strategy across the entire organization, aligning executive business goals with platform capabilities. • Design solutions that anticipate and accommodate future needs while considering tradeoffs • Effectively communicate technical direction • Sponsor and mentor senior engineering talent (Staff and Senior Staff engineers) to grow the next generation of technical leaders across Toast. • Act as a force multiplier in improving engineering productivity • Diagnose performance bottlenecks and implement optimizations • Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. Do you have the right ingredients*? (Requirements) • Approach your work with humility, empathy, and deep respect for your peers • Articulate sophisticated project roadmaps and empower engineering cohorts to drive them toward fruition • Proven track record of delivering and operating mission-critical production services at scale • Maintain end-to-end ownership over high-throughput systems while navigating the complexities of distributed architecture • Embody a growth-oriented mindset focused on continuous elevation of your craft and domain • Establish yourself as a trusted technical authority capable of making decisions that secure both immediate wins and long-term strategic goals Our Tech Stack Our products run on a stack that ranges from guest and restaurant-facing Android tablets, to backend Kotlin and Java services, to internal, guest-facing, and restaurant-facing web apps. Our backend services follow a microservice architecture written using Kotlin/Java and DropWizard; we use AWS extensively, ranging from DynamoDB to RDS to Lambda. We have our own platform for dealing with user management, canary deployments, and robust load balancing. We store data in a set of sharded Postgres databases and utilize Apache Spark for large scale data workloads including query and batch processing. The web front-end is built using React and ES6. Our main point of sale application is an Android application written in Java and Kotlin. For data between tablets and our cloud platform, we rely on Pulsar event driven architecture along with some RabbitMQ clusters as well as direct tablet communication to the back end. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Total Rewards PhilosophyWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ;br> The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, boncommissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $230,000-$368,000 USD Zone B $200,000-$320,000 USD Zone C $180,000-$288,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: ;br> Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: ;br> Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ;br> Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Lead technical direction and delivery of ML platform infrastructure and drive architectural decisions. | 10+ years backend/infrastructure experience with ML platform expertise, leadership, and strong distributed systems knowledge. | Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. About the Team & Role: The Machine Learning Platform team builds and operates the core infrastructure that powers AI and ML across Toast — the feature store, model hosting and serving, the experimentation platform, training pipelines, and the tooling ML engineers and data scientists rely on every day. Our work directly enables the models that drive personalization, forecasting, fraud detection, search, and the growing set of AI-powered experiences shipping to restaurants. Toast is seeking a Senior Principal Software Engineer to act as the technical leader on the ML Platform team, shaping the systems that will carry Toast's AI and ML capabilities into the next decade. The role involves driving architectural direction across the platform, delivering foundational infrastructure that other teams build on, and elevating fellow engineers. The ideal candidate is a domain expert with considerable ML platform experience, who partners with ML engineers, data scientists, product, and infrastructure leadership on high-leverage opportunities. This position suits an engineer comfortable writing production code, leading technical design for distributed systems, and influencing organizational decisions about how Toast builds and deploys ML. A day in the life (Responsibilities): • Own technical direction of the ML Platform — feature store, model hosting and serving, experimentation, training infrastructure — driving architectural decisions around scalability, reliability, latency, and cost • Lead design and delivery of large-scope platform initiatives from conception through production, coordinating across ML, data, and infrastructure teams • Identify and resolve systemic technical challenges: online/offline feature parity, model deployment friction, experimentation velocity, GPU utilization, cross-team dependencies • Set and maintain a high engineering quality bar through hands-on code contributions, design reviews, and mentorship of platform and ML-adjacent engineers • Partner with ML engineering, data science, product, and platform leadership to translate ML strategy into technical roadmaps • Define the paved paths ML teams use to ship models safely — from feature registration through canary rollout, monitoring, and rollback • Leverage AI-augmented development tools to increase development velocity and code quality What you'll need to thrive (Requirements): • 10+ years delivering complex backend or infrastructure systems at scale • Direct experience building or operating core ML infrastructure — feature stores, model serving, experimentation platforms, training orchestration, or equivalent • Mastery of a modern backend language, ideally Java or Kotlin • Deep proficiency with distributed systems concepts: consistency, latency, throughput, fault tolerance, and observability • Strong understanding of data modeling, query languages, and the online/offline data patterns that underpin ML systems • Demonstrated technical leadership, with ability to drive cross-team alignment and influence engineering, product, and business stakeholders • Bachelor's degree in Computer Science or a related field, or equivalent practical experience What will help you Stand Out (Nice to Haves): • Hands-on experience with open-source or commercial ML platform components (e.g. Tecton, MLflow, SageMaker, Databricks) • Experience building or operating experimentation / A-B testing platforms at scale • Familiarity with real-time streaming systems (Kafka, Flink, Spark Streaming) and their use in feature computation • Experience serving LLMs or deep-learning models in production, including GPU capacity planning and inference optimization • Prior work supporting internal-developer-facing platforms with a product mindset AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $283,000—$453,000 USD Zone B $246,000—$394,000 USD Zone C $222,000—$355,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Lead technical direction and architecture of ML platform infrastructure, collaborating across teams to deliver scalable, reliable systems. | Requires 10+ years in backend/infrastructure systems, ML platform expertise, leadership in technical design, and strong distributed systems knowledge. | Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. About the Team & Role: The Machine Learning Platform team builds and operates the core infrastructure that powers AI and ML across Toast — the feature store, model hosting and serving, the experimentation platform, training pipelines, and the tooling ML engineers and data scientists rely on every day. Our work directly enables the models that drive personalization, forecasting, fraud detection, search, and the growing set of AI-powered experiences shipping to restaurants. Toast is seeking a Senior Principal Software Engineer to act as the technical leader on the ML Platform team, shaping the systems that will carry Toast's AI and ML capabilities into the next decade. The role involves driving architectural direction across the platform, delivering foundational infrastructure that other teams build on, and elevating fellow engineers. The ideal candidate is a domain expert with considerable ML platform experience, who partners with ML engineers, data scientists, product, and infrastructure leadership on high-leverage opportunities. This position suits an engineer comfortable writing production code, leading technical design for distributed systems, and influencing organizational decisions about how Toast builds and deploys ML. A day in the life (Responsibilities): • Own technical direction of the ML Platform — feature store, model hosting and serving, experimentation, training infrastructure — driving architectural decisions around scalability, reliability, latency, and cost • Lead design and delivery of large-scope platform initiatives from conception through production, coordinating across ML, data, and infrastructure teams • Identify and resolve systemic technical challenges: online/offline feature parity, model deployment friction, experimentation velocity, GPU utilization, cross-team dependencies • Set and maintain a high engineering quality bar through hands-on code contributions, design reviews, and mentorship of platform and ML-adjacent engineers • Partner with ML engineering, data science, product, and platform leadership to translate ML strategy into technical roadmaps • Define the paved paths ML teams use to ship models safely — from feature registration through canary rollout, monitoring, and rollback • Leverage AI-augmented development tools to increase development velocity and code quality What you'll need to thrive (Requirements): • 10+ years delivering complex backend or infrastructure systems at scale • Direct experience building or operating core ML infrastructure — feature stores, model serving, experimentation platforms, training orchestration, or equivalent • Mastery of a modern backend language, ideally Java or Kotlin • Deep proficiency with distributed systems concepts: consistency, latency, throughput, fault tolerance, and observability • Strong understanding of data modeling, query languages, and the online/offline data patterns that underpin ML systems • Demonstrated technical leadership, with ability to drive cross-team alignment and influence engineering, product, and business stakeholders • Bachelor's degree in Computer Science or a related field, or equivalent practical experience What will help you Stand Out (Nice to Haves): • Hands-on experience with open-source or commercial ML platform components (e.g. Tecton, MLflow, SageMaker, Databricks) • Experience building or operating experimentation / A-B testing platforms at scale • Familiarity with real-time streaming systems (Kafka, Flink, Spark Streaming) and their use in feature computation • Experience serving LLMs or deep-learning models in production, including GPU capacity planning and inference optimization • Prior work supporting internal-developer-facing platforms with a product mindset AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $283,000—$453,000 USD Zone B $246,000—$394,000 USD Zone C $222,000—$355,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Lead technical direction and delivery of ML platform infrastructure and mentor engineers. | 10+ years backend/infrastructure experience with ML platform expertise and leadership skills. | Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. About the Team & Role: The Machine Learning Platform team builds and operates the core infrastructure that powers AI and ML across Toast — the feature store, model hosting and serving, the experimentation platform, training pipelines, and the tooling ML engineers and data scientists rely on every day. Our work directly enables the models that drive personalization, forecasting, fraud detection, search, and the growing set of AI-powered experiences shipping to restaurants. Toast is seeking a Senior Principal Software Engineer to act as the technical leader on the ML Platform team, shaping the systems that will carry Toast's AI and ML capabilities into the next decade. The role involves driving architectural direction across the platform, delivering foundational infrastructure that other teams build on, and elevating fellow engineers. The ideal candidate is a domain expert with considerable ML platform experience, who partners with ML engineers, data scientists, product, and infrastructure leadership on high-leverage opportunities. This position suits an engineer comfortable writing production code, leading technical design for distributed systems, and influencing organizational decisions about how Toast builds and deploys ML. A day in the life (Responsibilities): • Own technical direction of the ML Platform — feature store, model hosting and serving, experimentation, training infrastructure — driving architectural decisions around scalability, reliability, latency, and cost • Lead design and delivery of large-scope platform initiatives from conception through production, coordinating across ML, data, and infrastructure teams • Identify and resolve systemic technical challenges: online/offline feature parity, model deployment friction, experimentation velocity, GPU utilization, cross-team dependencies • Set and maintain a high engineering quality bar through hands-on code contributions, design reviews, and mentorship of platform and ML-adjacent engineers • Partner with ML engineering, data science, product, and platform leadership to translate ML strategy into technical roadmaps • Define the paved paths ML teams use to ship models safely — from feature registration through canary rollout, monitoring, and rollback • Leverage AI-augmented development tools to increase development velocity and code quality What you'll need to thrive (Requirements): • 10+ years delivering complex backend or infrastructure systems at scale • Direct experience building or operating core ML infrastructure — feature stores, model serving, experimentation platforms, training orchestration, or equivalent • Mastery of a modern backend language, ideally Java or Kotlin • Deep proficiency with distributed systems concepts: consistency, latency, throughput, fault tolerance, and observability • Strong understanding of data modeling, query languages, and the online/offline data patterns that underpin ML systems • Demonstrated technical leadership, with ability to drive cross-team alignment and influence engineering, product, and business stakeholders • Bachelor's degree in Computer Science or a related field, or equivalent practical experience What will help you Stand Out (Nice to Haves): • Hands-on experience with open-source or commercial ML platform components (e.g. Tecton, MLflow, SageMaker, Databricks) • Experience building or operating experimentation / A-B testing platforms at scale • Familiarity with real-time streaming systems (Kafka, Flink, Spark Streaming) and their use in feature computation • Experience serving LLMs or deep-learning models in production, including GPU capacity planning and inference optimization • Prior work supporting internal-developer-facing platforms with a product mindset AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $283,000—$453,000 USD Zone B $246,000—$394,000 USD Zone C $222,000—$355,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Lead technical direction and architectural decisions for ML platform infrastructure supporting AI and ML capabilities. | 10+ years backend/infrastructure experience, ML platform expertise, leadership skills, and strong distributed systems knowledge. | Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. About the Team & Role: The Machine Learning Platform team builds and operates the core infrastructure that powers AI and ML across Toast — the feature store, model hosting and serving, the experimentation platform, training pipelines, and the tooling ML engineers and data scientists rely on every day. Our work directly enables the models that drive personalization, forecasting, fraud detection, search, and the growing set of AI-powered experiences shipping to restaurants. Toast is seeking a Senior Principal Software Engineer to act as the technical leader on the ML Platform team, shaping the systems that will carry Toast's AI and ML capabilities into the next decade. The role involves driving architectural direction across the platform, delivering foundational infrastructure that other teams build on, and elevating fellow engineers. The ideal candidate is a domain expert with considerable ML platform experience, who partners with ML engineers, data scientists, product, and infrastructure leadership on high-leverage opportunities. This position suits an engineer comfortable writing production code, leading technical design for distributed systems, and influencing organizational decisions about how Toast builds and deploys ML. A day in the life (Responsibilities): • Own technical direction of the ML Platform — feature store, model hosting and serving, experimentation, training infrastructure — driving architectural decisions around scalability, reliability, latency, and cost • Lead design and delivery of large-scope platform initiatives from conception through production, coordinating across ML, data, and infrastructure teams • Identify and resolve systemic technical challenges: online/offline feature parity, model deployment friction, experimentation velocity, GPU utilization, cross-team dependencies • Set and maintain a high engineering quality bar through hands-on code contributions, design reviews, and mentorship of platform and ML-adjacent engineers • Partner with ML engineering, data science, product, and platform leadership to translate ML strategy into technical roadmaps • Define the paved paths ML teams use to ship models safely — from feature registration through canary rollout, monitoring, and rollback • Leverage AI-augmented development tools to increase development velocity and code quality What you'll need to thrive (Requirements): • 10+ years delivering complex backend or infrastructure systems at scale • Direct experience building or operating core ML infrastructure — feature stores, model serving, experimentation platforms, training orchestration, or equivalent • Mastery of a modern backend language, ideally Java or Kotlin • Deep proficiency with distributed systems concepts: consistency, latency, throughput, fault tolerance, and observability • Strong understanding of data modeling, query languages, and the online/offline data patterns that underpin ML systems • Demonstrated technical leadership, with ability to drive cross-team alignment and influence engineering, product, and business stakeholders • Bachelor's degree in Computer Science or a related field, or equivalent practical experience What will help you Stand Out (Nice to Haves): • Hands-on experience with open-source or commercial ML platform components (e.g. Tecton, MLflow, SageMaker, Databricks) • Experience building or operating experimentation / A-B testing platforms at scale • Familiarity with real-time streaming systems (Kafka, Flink, Spark Streaming) and their use in feature computation • Experience serving LLMs or deep-learning models in production, including GPU capacity planning and inference optimization • Prior work supporting internal-developer-facing platforms with a product mindset AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $283,000—$453,000 USD Zone B $246,000—$394,000 USD Zone C $222,000—$355,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Design and implement scalable software solutions collaborating with product and design teams. | 5+ years experience with Java/Kotlin or similar OOP languages, strong API standards knowledge, relational databases, and React front-end skills. | Title: Senior Software Engineer, Consumer Location: Remote, USA #remoteLI Who We Are Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Are you bready* for a change? (Team Info) Toast Tables is a fast-growing, fully integrated waitlist and reservations platform that allows restaurants to generate and manage demand. It ties in with many of Toast’s other systems so that restaurants can bring a magical, fully digital, end-to-end experience to guests. The Toast Tables team at Toast is all about creating exceptional reservations experiences for restaurants and their guests. We’re product-obsessed, focused on innovation, and committed to building scalable, reliable solutions that are used by millions of restaurant-goers every day. If you’re ready to make an impact on a massive scale, this is the place for you. About this roll* (Responsibilities) In this role, you'll get to work on a wide variety of projects, using your technical chops to influence not just the code, but also product and business strategies. This is a golden opportunity for a hands-on, entrepreneurial engineer who thrives in a modern tech stack environment and loves solving real-world problems through technology. Here’s what you’ll be doing: Design, scope, and implement cutting-edge solutions using a mix of technologies. Enhance the platform to boost performance, usability, and scalability. Collaborate closely with Design and Product stakeholders to ensure we are building the right solutions to the right problems Identify high-impact opportunities with your team and turn them into reality. Be an awesome teammate who’s all in on collaboration and collective success. Do you have the right ingredients*? (Requirements) 5+ years of experience in software engineering, with a strong background in using Java, Kotlin, or other object-oriented languages Proficient with modern API standards and technologies (e.g. REST, GraphQL) Proficient with relational databases and alternative data stores Familiarity with React and front-end development a strong plus AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $159,000—$254,000 USD Zone B $138,000—$221,000 USD Zone C $125,000—$200,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Design and maintain scalable, resilient systems and define long-term technical strategy while mentoring senior engineers. | Proven experience with mission-critical production services at scale, complex distributed architectures, strong communication, and growth mindset. | Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we are committed to empowering our customers by providing the technology, resources, and community they need to thrive. While our roots are in food service, we are rapidly expanding into adjacent markets and international territories. Our mission is to build a world-class publishing and configuration platform that supports the diverse needs of all Toast customers, regardless of their industry or location. As a member of the Config Platform team, you will be at the heart of Toast’s most critical infrastructure. We are the high-concurrency engine powering live system updates across the entire Toast ecosystem. Whether it’s a menu change in Ireland or a pricing update for a 100 location enterprise, it all flows through our systems. We empower our customers with the ability to transform their operations in real-time with consistency and reliability Why this team? Scale and Resiliency: We are the highest-trafficked service at Toast. Our platform is mission-critical to core operations like ordering and business management; if we aren't performing, the business stops. Expanding the Vision: We are advancing a sophisticated change management vision. We give customers the confidence and precision tools they need to manage complex configurations and run their global businesses with ease. Platform Enablement: Beyond serving end-users, we are an ever-evolving internal platform. We aim to empower other Toast engineering teams to build, deploy, and scale their own features quickly on top of our robust architecture. Future-Proofing: As our customer base grows at a phenomenal rate, we are re-architecting our infrastructure to handle increasing technical complexity and global scale. About this roll* (Responsibilities) Design, build, deploy, and maintain highly resilient and scalable systems that are critical to our customers’ success Define and drive long-term technical architecture and strategy across the entire organization, aligning executive business goals with platform capabilities. Design solutions that anticipate and accommodate future needs while considering tradeoffs Effectively communicate technical direction Sponsor and mentor senior engineering talent (Staff and Senior Staff engineers) to grow the next generation of technical leaders across Toast. Act as a force multiplier in improving engineering productivity Diagnose performance bottlenecks and implement optimizations Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. Do you have the right ingredients*? (Requirements) Approach your work with humility, empathy, and deep respect for your peers Articulate sophisticated project roadmaps and empower engineering cohorts to drive them toward fruition Proven track record of delivering and operating mission-critical production services at scale Maintain end-to-end ownership over high-throughput systems while navigating the complexities of distributed architecture Embody a growth-oriented mindset focused on continuous elevation of your craft and domain Establish yourself as a trusted technical authority capable of making decisions that secure both immediate wins and long-term strategic goals Our Tech Stack Our products run on a stack that ranges from guest and restaurant-facing Android tablets, to backend Kotlin and Java services, to internal, guest-facing, and restaurant-facing web apps. Our backend services follow a microservice architecture written using Kotlin/Java and DropWizard; we use AWS extensively, ranging from DynamoDB to RDS to Lambda. We have our own platform for dealing with user management, canary deployments, and robust load balancing. We store data in a set of sharded Postgres databases and utilize Apache Spark for large scale data workloads including query and batch processing. The web front-end is built using React and ES6. Our main point of sale application is an Android application written in Java and Kotlin. For data between tablets and our cloud platform, we rely on Pulsar event driven architecture along with some RabbitMQ clusters as well as direct tablet communication to the back end. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $230,000—$368,000 USD Zone B $200,000—$320,000 USD Zone C $180,000—$288,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Lead architectural direction and technical strategy for platforms, mentor engineers, and translate business strategy into technical plans. | 8+ years delivering complex backend systems with mastery of Java/Kotlin, strong technical leadership, API management, and data modeling. | Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Care & Onboarding team builds and maintains the tools that enable the core workflows of our Customer Care Agents, Onboarding Consultants, and the broader Toast team. Our work directly impacts how Toast supports its restaurant customers at every stage of their journey. We are looking for a Staff Software Engineer to serve as a technical leader within our squad and help shape the future of how these teams operate. In this role, you will drive the architectural direction of our systems, deliver high-impact solutions across products, and elevate the engineers around you. You will be a domain expert who partners with technical and non-technical stakeholders to define and execute on the highest-leverage opportunities for the team. This is a role for an engineer who is equally comfortable writing code, leading technical design, and influencing decisions across the organization. Your work will contribute to a strong technical foundation that will carry Toast through the next decade and beyond. A day in the life (Responsibilities) Own the technical direction of the Care & Onboarding platforms, driving architectural decisions that improve scalability, reliability, and maintainability Lead design and delivery of large-scope initiatives from conception through production, coordinating across teams and stakeholders Identify and resolve systemic technical challenges, including complexity, operational toil, and cross-team dependencies Set and maintain a high bar for engineering quality through hands-on code contributions, design reviews, and mentorship Partner with product, design, and operations leadership to translate business strategy into technical plans Leverage AI-augmented development tools to increase development velocity and code quality What you'll need to thrive (Requirements) 8+ years delivering complex backend systems at scale Mastery of Java, Kotlin, or another object-oriented language Deep proficiency in API lifecycle management, including versioning, documentation, and deprecation Strong understanding of query languages, data modeling, and data distribution Demonstrated technical leadership, with the ability to drive cross-team alignment and influence across engineering, product, and business stakeholders Bachelor's degree in Computer Science or a related field, or equivalent practical experience What will help you stand out (Nonessential Skills/Nice to Haves) Hands-on experience building with LLMs in production environments Familiarity with Workato or a similar iPaaS platform Prior work with Salesforce or other CRM platforms Comfort working with React and GraphQL AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $193,000—$309,000 USD Zone B $168,000—$269,000 USD Zone C $151,000—$242,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Build and productionize AI-driven backend workflows and integrate AI services with enterprise systems. | Requires deep backend expertise in Java, Go, or Python and experience building LLM agents with a relevant technical degree. | Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is looking for a hands-on Senior Software Engineer to join the GTM & AI Strategy Engineering team. In this role, you will be a primary builder of 0-to-1 tools designed to revolutionize how our sales teams operate. This isn't about maintaining legacy systems; it’s about writing the code and building the intelligence models that eliminate friction across the Go-To-Market stack. Working under Senior Technical Leader’s guidance, you will be responsible for building and productionizing agentic workflows and RAG pipelines to automate sales processes. You will integrate AI services into the tech stack while maintaining rigorous standards for observability and performance monitoring. A day in the life (Responsibilities) Hands-on Execution: Spend the majority of your time "hands-on-keyboard" , architecting and coding high-performance backend services and ML pipelines. 0-to-1 Development: Build and prototype new internal products from scratch that leverage LLMs and Agentic AI to automate account research, lead prioritization, and complex quoting logic. Infrastructure Integration: Develop the backend connective tissue between our custom quoting engine, Salesforce, and internal data lakes to ensure a seamless, low-latency end-to-end experience. Technical Problem Solving: Act as a key executor to solve complex synchronization and architectural challenges across the GTM stack, ensuring systems are scalable and resilient. Build Great Products: Deliver significant core capabilities that have broad impact; take high-level goals and turn them into sequenced, production-ready code. Problem Solve: Anticipate shifts in product needs and build flexible, decoupled backend systems that can evolve with our AI strategy. Deliver Quality: Ensure the reliability of GTM tools by building deep observability into every service you ship. What you'll need to thrive (Requirements) Deep Backend Expertise: Extensive experience in backend languages (Java, Go, Python) with a track record of building complex, distributed systems. Applied AI/ML Skills: Practical, hands-on experience building LLM agents in a production environment. Systems Architecture: Ability to implement event-driven architectures and manage data flow across disparate systems with high integrity. Education: Bachelor’s or Master’s degree in Computer Science, or a related technical field. What will help you stand out (Nonessential Skills/Nice to Haves) Experience building internal "Sales Tech" or "Fintech" tools that directly impact revenue. Familiarity with AWS data services (SageMaker, Lambda, SQS). A passion for removing "human-in-the-loop" friction through intelligent automation. #LI-Remote AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $159,000—$254,000 USD Zone B $138,000—$221,000 USD Zone C $125,000—$200,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Design and implement scalable fullstack solutions for websites and online ordering products, collaborating with product and design stakeholders. | 8+ years fullstack experience with Java/Kotlin, Node.js, modern frontend frameworks, AWS, database architecture, and translating Figma designs into production code. | Location(s): US (remote), Boston (hybrid), or New York (hybrid) Bready* to make a change? Now, more than ever, the Toast team is committed to our customers. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. Who We Are The Websites team is responsible for advancing and supporting Toast’s website design and hosting product, as well as working closely with the integrated Online Ordering product/team. This group is highly product oriented, with a laser-focus on creating top tier consumer experiences for restaurants and their guests. Our product-line is relatively new but already used by millions of restaurant goers each day, so be prepared to innovate on products at a huge scale while ensuring stability and scalability. About this roll* (Responsibilities) In this role, you'll get to work on a wide variety of projects, using your technical chops to influence not just the code, but also product and business strategies. This is a golden opportunity for a hands-on, entrepreneurial engineer who thrives in a modern tech stack environment and loves solving real-world problems through technology. You’ll run experiments, iterate quickly, and have a strong voice in shaping the future of online ordering and Websites here at Toast. Here’s what you’ll be doing: Design, scope, and implement cutting-edge solutions using a mix of technologies. Raise the bar to boost quality, performance, usability, and scalability of the Websites product. Collaborate closely with Design and Product stakeholders to chase product-market fit. Drive discovery of high-impact opportunities with your team and turn them into reality. Be an awesome teammate who’s all in on collaboration and collective success. Work across teams to ensure that every part of our product ecosystem works seamlessly together to deliver the best possible experience for our customers. Do you have the right ingredients*? (Requirements) 8+ years of experience developing fullstack web applications Proficient in backend technologies like Java/Kotlin and Node.JS. Skilled with frontend frameworks like React or Angular, and CSS frameworks like Tailwind or Bootstrap. Experienced in building on AWS, with tools like Docker and Git. Comfortable turning high-fidelity UX designs from Figma into reality. Adept at designing databases and architectures that scale and perform well. Passionate about writing testable code, with experience in API design and unit/integration testing. Thrive in a collaborative, team-based environment where you ship features together. Passionate about making users happy and seeing people use your product in the wild. Embrace the agile mindset—ship quickly, iterate, and refine. Harness AI to supercharge your output and push the boundaries of what our product can do. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $193,000—$309,000 USD Zone B $168,000—$269,000 USD Zone C $151,000—$242,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Develop and scale AI systems for customer support by collaborating with teams to build robust production systems. | 5+ years experience with object-oriented programming, owning complex features, and integrating third-party APIs. | About Toast: Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Are you bready* for a change? (Team Info) The Support AI team is building voice and chat systems that handle customer support at scale—helping restaurants resolve issues quickly, often before they ever reach a human. This is high-impact, real-world AI. When these systems work well, customers get unblocked instantly. When they don’t, it directly affects a restaurant’s ability to operate. Accuracy, speed, and reliability aren’t nice-to-haves—they’re critical. We’re early in building these capabilities. Voice AI is launching, chat AI is improving, and we’re learning what actually drives better outcomes as we go. Many of the right answers haven’t been figured out yet. You’ll work in an environment where shipping fast, learning from real interactions, and building systems that scale all have to happen at once. You’ll put things into production to see what works, measure real customer outcomes, and iterate quickly—making pragmatic calls about when to move fast and when to invest for the long term. As a Senior Software Engineer on Support AI, you’ll drive projects end-to-end: building and evolving voice and chat systems, improving integrations based on production data, and scaling platforms that handle millions of customer interactions. You’ll work closely with product, support operations, and AI engineering teams to turn ambiguous problems into systems that actually help customers. You’ll navigate integration constraints, messy data, and competing priorities while the platform—and the problem space—continue to evolve. If you’re motivated by building AI systems that work in the real world and want to see your work directly improve how restaurants get help when they need it most, this is a role where you can have immediate, visible impact. About this roll* (Responsibilities) Drive end-to-end development of voice and chat AI systems—from concept through production—owning the full lifecycle and iterating based on real customer and operational outcomes. Build and evolve integrations with third-party AI platforms and internal Toast systems, making pragmatic decisions that balance speed, reliability, and long-term scalability. Design and implement observability, monitoring, and outcome tracking for AI-powered support experiences—using production data to understand system performance and continuously improve customer outcomes. Make technical decisions grounded in production data, customer feedback, and operational constraints—navigating ambiguity while building systems that scale. Partner closely with product, support operations, and AI/ML engineering teams to translate ambiguous problems and workflows into robust, maintainable systems that drive measurable impact. Contribute to technical design and architecture discussions, helping shape system design, tradeoffs, and engineering standards. Mentor and support other engineers through code reviews, pairing, and technical guidance, fostering a culture of ownership, quality, and continuous improvement. Do you have the right ingredients*? 5+ years of experience in software engineering, with a strong background building and maintaining production systems using Java, Kotlin, or other object-oriented languages. Proven ability to own complex features or projects end-to-end, from design through production and iteration. Experience building integrations with third-party APIs or platforms, especially in domains where reliability, latency, and vendor constraints matter. Comfortable working in ambiguity and making pragmatic tradeoffs between shipping quickly and building for scale Strong collaborator who can work effectively across product, operations, and technical teams to deliver customer and business outcomes. Proficient with AI tooling such as Cursor, Claude, and MCP servers Self-starter who takes ownership of problems, unblocks themselves, and drives work forward without waiting for perfect conditions. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $159,000—$254,000 USD Zone B $138,000—$221,000 USD Zone C $125,000—$200,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Design and operate core backend components integrating AI tooling to improve support technology platforms. | 5+ years experience with object-oriented languages and proven ownership of complex features end-to-end. | Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Care Experience team is transforming how Toast supports its customers across chat, voice, and agent-assisted channels. We build the intelligent platforms and tools that power every support interaction—helping agents resolve issues faster, improving AI-driven self-service, and ensuring customers get accurate, timely help when it matters most. This is a high-impact domain. Support systems must operate reliably under urgent, business-critical conditions, integrate deeply with customer, device, and account data, and scale across millions of interactions while maintaining trust, accuracy, and speed. The platforms built by this team directly shape how effectively Toast can reduce friction, resolve issues end-to-end, and deliver a differentiated support experience as we grow—modernizing our core support infrastructure through a unified contact center platform foundation and AI-driven capabilities that improve routing, resolution, and outcomes. As a Senior Software Engineer on Care Experience, you’ll focus on agent tooling and voice/chat AI systems at the heart of Toast’s support ecosystem. You’ll build and evolve platforms used daily by thousands of support agents and across millions of customer interactions, working at the intersection of distributed systems, AI-enabled experiences, and operational reliability to ensure support is fast, resilient, and deeply connected to Toast’s products and data. If you’re motivated by large-scale platform work, excited to operate at the intersection of customer experience, agent experience, and intelligent systems, and eager to build software that meaningfully shapes how Toast supports restaurants at scale, this role offers a rare opportunity to do so. A day in the life (Responsibilities) Design, build, and operate core components of our Support Technology platforms, delivering scalable solutions with meaningful impact across customer-facing support experiences and agent tooling. Own and evolve backend services, workflows, and integrations that power chat, voice, and agent-assisted support channels. Contribute to the reliability, performance, and scalability of business-critical support systems, ensuring they operate effectively under urgent, real-world conditions. Partner closely with product, design, AI, and operations to translate complex support workflows and customer needs into robust, maintainable software solutions. Develop and integrate AI-driven capabilities for support workflows, leveraging and managing third-party platforms and external partner APIs Participate in technical design and architecture discussions, helping shape team-level technical direction and tradeoffs. Mentor and support other engineers through code reviews, pairing, and technical guidance, contributing to a culture of quality and continuous improvement. What you'll need to thrive (Requirements) 5+ years of experience in software engineering, with a strong background building and maintaining production systems using Java, Kotlin, or other object-oriented languages. Experience designing and operating APIs and services that support customer-facing or internal tools. Proficient with AI tooling such as Cursor, Claude, and MCP servers Proven ability to own complex features or projects end-to-end, from design through production and iteration. Experience shipping and operating business-critical systems with a focus on reliability, performance, and operational excellence. Ability to collaborate effectively across teams and communicate technical concepts clearly to both technical and non-technical partners. Focused on delivering positive impact for Toast customers AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-REMOTE How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Build web platforms for restaurant discovery and onboarding, collaborating with cross-functional teams to deliver impactful features and champion best practices. | Strong experience with React, TypeScript, microservice architectures using Kotlin, Java, and GraphQL, comfortable with full-stack development and passionate about user experience and data quality. | Title: Senior Frontend Software Engineer Location: Remote, US - #RemoteLI Who We Are Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Are you bready* for a change? (team info) Toast is looking for a Senior Frontend Software Engineer to take responsibility for building the web platforms that power restaurant discovery, onboarding, and data quality for guests and restaurants across the Toast Network. As restaurants shift from exclusively off-premise dining (takeout/delivery) to comprehensive on-premise experiences (reservations, waitlist, dine-in), we need your help to build the tools and surfaces that enable this transformation. About this roll* (Responsibilities) Work with fellow engineers, product managers, designers, and user researchers to build amazing features with a goal of increasing our consumer footprint at Toast Flex your frontend/ full-stack muscles with challenging end-to-end tasks in a supportive, collaborative team environment Ship code that has a massive impact on the growth and strategy of Toast Experiment directly with Guests and Restaurants to test new dining experiences Champion best practices for development, deployment and quality life-cycles Do you have the right ingredients*? (Requirements) Strong experience with modern web frameworks (React, TypeScript) Experience working in a microservice architecture (Kotlin/Java, GraphQL, REST APIs) Comfort working across the stack and collaborating with mobile and backend teams Passion for data quality, user experience, and building tools that empower both restaurant operators and guests Excitement about shaping the future of restaurant technology Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. *We love a great bread/food pun AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $159,000—$254,000 USD Zone B $138,000—$221,000 USD Zone C $125,000—$200,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Plan and prototype fullstack solutions using Android and server-side technologies to improve retail payment flows. | 7+ years shipping production software with proficiency in Java, Kotlin, or other OOP languages and fintech or payments experience. | Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Retail organization at Toast is focused on building foundational technology to support a rapidly expanding vertical. We emphasize early learnings and remain closely aligned with our customers, engaging in frequent conversations with our initial retail partners to understand their needs, pain points, and feature requests. This direct feedback loop allows us to rapidly iterate and ensures we are building the right product for the market. As one of the fastest-growing verticals at Toast, we offer an opportunity to have a significant impact on the company's future growth. The Retail Payments team is central to this expansion, focusing specifically on enhancing and adding support for payment flows tailored to the retail environment. This is a fullstack team, and can include features like allowing multiple refunds easily, or integrating new payment terminal hardware and ensuring seamless, robust integration with our Point-of-Sale (POS) system. The work involves tackling complex, high-visibility challenges to ensure retail customers have a frictionless and secure payment experience. A day in the life (Responsibilities) Work closely with the leads to identify high-impact opportunities in the domain Plan, scope, and prototype solutions from design to rollout, using a combination of Android and server-side technologies Make technical decisions and recommendations that will lay the foundation for the future of our retail strategy Stay in tune with customer needs by hearing direct customer feedback and staying abreast of industry research What you'll need to thrive (Requirements) Growth mindset with an emphasis on learning and self/team-improvement 7+ years experience building and shipping production software to customers Experience with Java, Kotlin, or other object oriented programming languages Experience with payments technology or fintech in general Respectful, empathetic, and humble Passionate about making users happy and seeing people use your product in the wild. Startup mindset and comfort with ambiguity Flexible in using different tech stacks and languages Comfortable with testing methodologies and frameworks AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $159,000—$254,000 USD Zone B $138,000—$221,000 USD Zone C $125,000—$200,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.