Toast

Manage and grow customer accounts by understanding their needs, driving product adoption, and collaborating with internal teams to ensure customer satisfaction. | Requires 6+ years of account management experience, proficiency in SaaS solutions, and strong communication skills, especially with executive clients. | Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A Day in The Life As a Senior Customer Success Manager, Toast’s way of saying an “Account Manager”, you serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer’s goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Regional Mid-Market (RMM) segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 16-50 locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR). What you'll do (Responsibilities) Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and facilitate customer references/referrals Build cross-functional partnerships and collaborate closely to engage customers when necessary What you'll need to thrive (Requirements) 6+ years account management experience Mid-Market or Enterprise customer management experience Strong leadership, teamwork, and cross-departmental collaboration skills Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives. Success operating independently and navigating competing priorities in a constantly changing environment General technical proficiency using software Proven track record of success in meeting and exceeding goals Excellent communication, organizational, and influencing skills What will help you stand out (Nonessential Skills/Nice to Haves) Experience providing technology or SaaS solutions to a client base Restaurant experience Experience managing customers in Mid-Market, Top SMB, or Enterprise segments Experience with Salesforce CRM, MS Office, G-Suite, and Slack AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate. Pay Rate $96,000—$96,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Own and deliver outcomes for strategic initiatives, collaborate with engineering and stakeholders, and develop scalable processes for growth. | 6+ years of product management or Salesforce consulting experience, Salesforce platform integration skills, and experience with customer support and onboarding improvements. | Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is looking for a Senior Product Manager, Enterprise Systems to support our Care and Onboarding teams. You will transform and build out business processes using technology and systems, acting as the interface between our various functional teams, our engineering team, and our R&D counterparts. You will work closely with cross-functional stakeholders to understand their challenges, help identify potential solutions, and translate business requirements into functional requirements leveraging, and working with the technical team to deliver solutions. You will work closely with our Business and Engineering teams to design and build optimal solutions for our systems and applications to scale our flexibility and offerings.You will be an expert on how data flows in our system, and be able to articulate solutions that are simple and accurate. You will play a critical role in helping build scalable processes that can power and support our exponential growth as the leading player in restaurant technology. A day in the life (Responsibilities) Own and deliver outcomes for high-impact strategic initiatives, from design to measured results Partner with engineering teams and end users to ensure designs meet requirements and provide scalable solutions with a focus on user experience and speed to delivery Deeply understand timelines and options utilizing both technical dependencies and near term business goals based on your intimate understanding of the outcome Organize ambiguous ideas and targets into detailed functional requirements, providing point of view feedback on prioritization and criticality based on deep business understanding Navigate the complexity of fast moving processes, recognize and advocate for best practices that will serve us long term over easy solutions to individual problems Own a product roadmap and effectively work with business stakeholders to refine priorities and communicate status What you'll need to thrive (Requirements) 6+ years of Product management or Salesforce Consulting experience Experience with Salesforce and platform integration is required Experience with financial products (Billing, payment collection, or revenue processing) preferred Highly experienced enabling customer support and onboarding system improvements/initiatives Strong advocate for simplicity and user experience Demonstrated experience of solving complex problems using a data-driven approach Excellent communication skills and ability to translate business and technical languages AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range $138,000—$221,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The job involves managing complex software development projects, coordinating cross-functional teams, and ensuring timely delivery of technology initiatives. | Requires 7+ years in technical program management, deep technical fluency, experience with SDLC, and managing external partnerships, none of which align with your background. | Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is looking for a seasoned Senior Technical Program Manager (TPM) to drive end-to-end execution, efficiency, and cross-functional alignment for complex R&D initiatives. As a Senior TPM, you will play a pivotal role in orchestrating the full product delivery lifecycle for our most critical programs, establishing best practices, and delivering high-impact projects that align with our product and business technology objectives. This role demands a blend of strategic vision, technical expertise, and hands-on program management, empowering teams to deliver on Toast’s ambitious roadmap. Specifically, this role will focus on providing technical program management support for some of our most complex restaurant delivery initiatives, working with critical external partners. A day in the life (Responsibilities) Execution Orchestration: Orchestrate the full product delivery lifecycle for cross-functional teams composed of engineers and product managers, driving end-to-end execution across all phases. Delivery & Milestone Management: Establish delivery timelines and proactively manage team performance against key milestones using industry-standard project tracking platforms (e.g., JIRA or similar tools) to ensure timely and high-quality delivery. Resource & Capacity Planning: Forecast resource needs and manage capacity planning to ensure the team is appropriately staffed and aligned with the strategic product roadmap and business priorities. Communication Hub: Serve as the central communication hub, providing clear, consistent, and timely updates to all stakeholders. Manage expectations and ensure alignment for both the core delivery team and executive-level business leadership. Risk Mitigation & Deep Dive: Employ advanced forecasting and risk management strategies to mitigate potential delays and dependencies. Dive deep into technical and operational details to rapidly identify and proactively address risks while keeping the big picture in mind. Process Excellence: Define and standardize processes, leveraging technical fluency to guide teams and establish best practices that foster continuous improvement across the program lifecycle. What you'll need to thrive (Requirements) 7+ years of experience in technical program management, with a proven record of managing and delivering complex, cross-functional programs in a high-growth tech environment. Deep background in the Software Development Lifecycle (SDLC) and strong technical fluency, enabling effective partnership with engineering teams. Demonstrated experience with 3rd-party partner management/engagement and building strong, productive partnerships. Solid experience defining and tracking project progress using industry-standard tools like JIRA. Exceptional communication, interpersonal, and stakeholder management skills, with a history of effectively collaborating with technical, non-technical, and executive partners. Proven ability to build strategic frameworks, standardize processes, and drive multiple programs to successful completion with a sense of urgency. Adaptable and results-oriented with strong problem-solving skills, combined with the ability to make data-driven decisions. What will help you stand out (Nonessential Skills/Nice to Haves) Food Tech Fluent: Possess a deep, intuitive understanding of food delivery technology, products, and systems. Certified/Tooling Excellence: Committed to best practices, maintaining key program management certifications (PMP, Agile, etc.). Strong familiarity with Financial Technology systems (e.g., NetSuite, Zuora, RevPro, Vertex) or Sales/GTM systems (e.g., Salesforce) , and experience partnering with middleware/integration teams. AI Enthusiast: Eager to leverage the power of AI and explore its potential in program management or the restaurant technology space. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range $133,000—$213,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Manage onboarding and implementation of Toast POS systems for retail clients, ensuring smooth transition and training. | Requires 3+ years in customer satisfaction or business operations, with experience in POS or SaaS preferred, and strong communication skills. | Toast is driven by building a platform that helps businesses increase sales, engage customers, and keep employees happy. A day in the life As an Onboarding Consultant, Toast’s way of saying an “Implementation Specialist”, you serve as the customer’s relationship manager & point of contact from the time that the account purchases Toast, through the onboarding phase of the customer journey. You are expected to work autonomously under an Onboarding Manager to achieve monthly activation goals, prioritize work based on customer need and Toast requirements and deliver high quality customer interactions. To thrive as an Onboarding Consultant at Toast, you are flexible, motivated by aggressive growth goals, and excel in ambiguous environments! What you'll do (Responsibilities) Leverage your Toast product knowledge and project management skills to partner with retail business owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget. Create best practices for managing daily business operations by enabling business owners and staff to utilize Toast - this includes management of labor and inventory and guest relationships. Responsible for conducting remote site assessments to determine the networking needs of our clients prior to installation and communicate those needs to the project resources. Perform onboarding remotely while documenting the installation of the Toast POS system, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project. Create & lead an onboarding training plan to the entire retail staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the customer and staff experience. Manage several onboarding engagements simultaneously, including large books of onboarding business (45+retail business’) in your region. Ensure the transition goes smoothly and that you are available to assist and guide the customer during their first 30 days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training. What you'll need to thrive (Requirements) 3 + years of experience in a role responsible for customer satisfaction and business operations, for instance a businessGM/retail manager Success operating independently and navigating competing priorities in a constantly changing environment Proven track record of success in meeting and exceeding goals Excellent communication, organizational, and influencing skills What will help you stand out (Nonessential Skills/Nice to Haves) 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry Experience with Salesforce CRM Experience working in the tech industry or for a SAAS company Training, teaching, or development experience AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range $64,000—$84,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Manage the full product delivery lifecycle, establish timelines, forecast resources, and standardize processes for cross-functional teams. | Requires 7+ years in technical program management, deep SDLC experience, third-party engagement, and proficiency with project tools like JIRA. | Job Description: • Orchestrate the full product delivery lifecycle for cross-functional teams • Establish delivery timelines and manage team performance against key milestones • Forecast resource needs and manage capacity planning • Serve as the central communication hub for stakeholders • Employ advanced forecasting and risk management strategies • Define and standardize processes, leveraging technical fluency to guide teams and establish best practices Requirements: • 7+ years of experience in technical program management • Deep background in the Software Development Lifecycle (SDLC) • Demonstrated experience with 3rd-party partner management/engagement • Solid experience defining and tracking project progress using industry-standard tools like JIRA • Exceptional communication, interpersonal, and stakeholder management skills • Proven ability to build strategic frameworks, standardize processes, and drive multiple programs to successful completion with a sense of urgency • Adaptable and results-oriented with strong problem-solving skills. Benefits: • Health insurance • 401(k) matching • Flexible working hours • Paid time off • Professional development opportunities

Lead and evolve Toast's customer advocacy and storytelling initiatives, partnering with internal teams to leverage customer proof points for marketing and sales. | Over 6 years in customer marketing, brand communications, or content roles within B2B or tech, with strong storytelling skills and experience supporting go-to-market strategies. | Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We’re seeking a creative and strategic leader to drive customer advocacy and storytelling at Toast. This role partners closely with Sales, Marketing, Customer Success, and Product to elevate customer voices, support revenue-driving initiatives, and strengthen brand credibility through compelling customer stories. A day in the life (Responsibilities): Lead the strategy and ongoing evolution of Toast’s customer advocacy efforts. Identify, cultivate, and manage relationships with customer advocates across the business through recognition and engagement initiatives. Own and execute a cohesive customer proof strategy in partnership with key internal stakeholders. Ensure customer proof is easily accessible and effectively leveraged across go-to-market teams. Own the customer storytelling approach for internal and external events, including identifying customers, shaping narratives, and supporting customer participation. Partner with Sales to support customer storytelling and proof needs for priority opportunities. Ensure relevant customer examples and proof points are available to support high-impact, revenue-driving conversations. What you'll need to thrive (Requirements): 6+ years in customer marketing, brand comms, or content-focused roles within B2B or tech A strong storyteller with excellent written and content development skills Comfortable partnering with Sales and cross-functional teams to support go-to-market priorities Able to manage multiple initiatives and navigate cross-functional work in a fast pace environment Passionate about elevating customer voices and driving impact through storytelling Well-organized, with a thoughtful, structured approach to customer advocacy and storytelling AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range $123,000—$197,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Support growth initiatives by building datasets, dashboards, and analyses to connect marketing and product data, and support experimentation and insights. | Requires 6+ years in data analytics with strong SQL, experience with growth funnels, and familiarity with platforms like Snowflake, Looker, and tools for behavioral analytics. | Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Senior Data Analyst on the Consumer team at Toast, you’ll report to the head of Consumer Growth. You’ll work at the intersection of product-led growth metrics and marketing analytics to drive Growth and support the Consumer, Product, Lifecycle, Marketing and Engineering teams in understanding how guests discover, adopt, and engage with Toast products. You will build measurement frameworks, dashboards, and analyses that connect acquisition channels with in-product behavior and downstream outcomes, slice/dice relevant data for action, and identify the highest-impact growth segments. We operate like a small startup within Toast with a strong focus on experimentation, testing, and iteration. Getting the data right is essential to scaling consumer growth. Your work will directly inform growth strategy and execution and influence how we attract, convert, and retain consumers. You love solving complex problems and getting to the truth of what motivates guests. You are grounded in the numbers, comfortable tying together marketing, product, and behavioral data, and skilled at translating insights into clear, actionable recommendations. Your data informs strong decision-making and continuously improves both acquisition efficiency and the consumer product experience. You’ll partner with data engineers, product managers, and marketers to define and measure the guest journey in data. You’ll create reports and visualizations to elevate key results. Most importantly, you’ll deliver scalable insights that the consumer team can use to acquire, retain and delight guests of Toast restaurants. A day in the life (Responsibilities) • Write SQL queries and leverage analytics tools to create datasets and baseline reports that fuel growth; support funnel analysis, cohort analysis, attribution, experimentation, and revenue reporting. • Partner with product and functional teams to deliver analyses, datasets, and metrics that measure the full funnel across consumer acquisition, activation, engagement, retention, and monetization. • Connect marketing channel performance (paid, owned, and earned) with in-product behavior, conversion, and long-term customer value to inform product-led growth strategies. • Build scalable dashboards and self-serve reporting that give teams clear visibility into growth performance across channels and product surfaces. • Proactively identify trends, anomalies, and risks across the growth funnel. • Support and influence an experimentation culture by defining success metrics and analyzing A/B/n tests across both marketing touchpoints and in-product experiences. • Act as a trusted analytics partner, bringing your own insights and recommendations to department reviews, roadmap discussions, and leadership forums. • Work cross-functionally with Engineering, Business Intelligence, and Data Platform teams as needed to ensure integrity and reliability of underlying data. • Enable self-service analytics by documenting key metrics, improving data discoverability, and training stakeholders on analytics tools and best practices. What you’ll need to thrive (Requirements) • Bachelor’s degree in Business, Economics, Computer Science, Information Systems, or a quantitative field with 6+ years of experience in Data Analytics, Growth Analytics, Marketing Analytics, or Product Analytics; Master’s degree with 4+ years experience; or equivalent experience. • Strong SQL skills and experience with statistical analysis and modeling (e.g. Python, R). • Understanding of growth funnels and B2C customer metrics, including acquisition, activation, engagement, retention, and LTV at a company that has achieved scale. • Hands-on experience working with various data platforms (e.g. Snowflake, Amplitude, Heap) and tools for querying, visualization, etc. (e.g. Looker, Hex, Sigma, Tableau) • Experience designing and maintaining metrics that bridge marketing performance and product usage. • Proven ability to QA data and ensure accuracy, consistency, and trust in reporting. • Ability to translate stakeholder questions into clear analytical approaches, dashboards, and actionable insights. • Experience supporting experimentation, A/B testing, and behavioral analytics across both marketing and product surfaces. • Strong communication and storytelling skills, with the ability to distill complex data into clear recommendations for technical and non-technical audiences. • A self-starter mindset—comfortable building new analytics foundations and iterating on them in a fast-moving environment. Bonus Ingredients* • Experience working in consumer growth, lifecycle, or marketing analytics at a high-growth tech company in both B2C and B2B contexts. • Expertise with tools such as Hex, Looker, Snowflake, Sigma, Airflow, dbt, GitHub, AWS, Python, and AI-powered analytics tools. • Experience integrating and attributing data from marketing platforms (paid media: Google, Apple, Meta, Tiktok, CRM and lifecycle) into data platforms and product event data. • Familiarity with experimentation platforms and feature-flag-driven product launches. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Support product teams by building analyses, dashboards, and measurement frameworks to evaluate product performance and customer behavior. | Requires strong SQL, analytics tools, understanding of product metrics, and experience in data analysis and visualization, with at least 5 years of relevant experience. | Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Product Analyst for Toast you’ll partner closely with product teams to understand customer behavior and product performance. You will support data-informed decision-making by building analyses, dashboards, measurement frameworks and using AI tools to help teams evaluate product changes and identify opportunities for improvement. We operate like a small startup with high ambitions and a focus on experimentation, testing, and iteration - getting the data right is a key to our success. Your work will contribute to the success of our businesses. You love solving complex problems and getting to the ground truth for what’s happening in our product and with our customers. You enjoy digging into data and tying different sources together to answer business questions and uncover new insights. You’ll operate within our analytics team while supporting a specific line of business and partner directly product managers, engineers, designers, and data engineers. Most importantly, you’ll deliver scalable insights that the team can use to delight our customers. A day in the life (Responsibilities) The Product Analytics team sits inside of R&D Operations at Toast. The R&D Operations team is on a mission to empower our teams to build great products efficiently, effectively, and at scale. We remove obstacles, foster alignment, and help teams focus on what matters most—solving real problems for our customers. Operating at the intersection of Product, UX, Engineering, Marketing, and Customer Success, we ensure that teams are equipped with the right processes, strategies, and insights to drive meaningful impact. In this role, you will: Partner cross-functionally to support analytics needs for a specific product area or initiative. Write SQL queries and use analytics tools to create datasets and analyses that measure product usage, performance, and customer outcomes. Build and maintain dashboards and recurring reports that help teams monitor key metrics and trends. Support experimentation efforts by helping define success metrics and analyzing results of A/B tests and product experiments. Develop a strong understanding of product and operational data sources to ensure accurate and consistent reporting. Enable self-service capabilities and build on trustworthy datasets. Perform data quality checks and proactively identify anomalies or inconsistencies and improve data processes. Translate analytical findings into clear insights and recommendations for product teams. Contribute to shared analytics documentation, metric definitions, and best practices. Proactively identify areas outside the regular stream of business requests where analytics can add value. What you'll need to thrive (Requirements) As a Product Analyst for Toast you’ll partner closely with product teams to understand customer behavior and product performance. You will support data-informed decision-making by building analyses, dashboards, measurement frameworks and using AI tools to help teams evaluate product changes and identify opportunities for improvement. We operate like a small startup with high ambitions and a focus on experimentation, testing, and iteration - getting the data right is a key to our success. Your work will contribute to the success of our businesses. You love solving complex problems and getting to the ground truth for what’s happening in our product and with our customers. You enjoy digging into data and tying different sources together to answer business questions and uncover new insights. You’ll operate within our analytics team while supporting a specific line of business and partner directly product managers, engineers, designers, and data engineers. Most importantly, you’ll deliver scalable insights that the team can use to delight our customers. A day in the life (Responsibilities) The Product Analytics team sits inside of R&D Operations at Toast. The R&D Operations team is on a mission to empower our teams to build great products efficiently, effectively, and at scale. We remove obstacles, foster alignment, and help teams focus on what matters most—solving real problems for our customers. Operating at the intersection of Product, UX, Engineering, Marketing, and Customer Success, we ensure that teams are equipped with the right processes, strategies, and insights to drive meaningful impact. In this role, you will: Partner cross-functionally to support analytics needs for a specific product area or initiative. Write SQL queries and use analytics tools to create datasets and analyses that measure product usage, performance, and customer outcomes. Build and maintain dashboards and recurring reports that help teams monitor key metrics and trends. Support experimentation efforts by helping define success metrics and analyzing results of A/B tests and product experiments. Develop a strong understanding of product and operational data sources to ensure accurate and consistent reporting. Enable self-service capabilities and build on trustworthy datasets. Perform data quality checks and proactively identify anomalies or inconsistencies and improve data processes. Translate analytical findings into clear insights and recommendations for product teams. Contribute to shared analytics documentation, metric definitions, and best practices. Proactively identify areas outside the regular stream of business requests where analytics can add value. What you'll need to thrive (Requirements) Bachelor's degree in Business, Computer Science, Information Systems, or a related field with a minimum of 5 years of experience in Product Analytics, Data Analysis, Data Science or related field; or a Master’s degree with 3 years of related experience; or equivalent experience. Strong SQL & statistical data modeling skills (e.g. SQL, Python, R) and experience working with large data sets ensuring accuracy and reliability. Strong experience with analytics and visualization tools (e.g. Amplitude, Heap, Tableau, Looker, Hex, or similar. Understanding and application of product metrics, funnels, behavioral analytics concepts, and experimentation. Strong communication and storytelling skills, with the ability to distill complex data into clear recommendations for technical and non-technical audiences. Experience translating stakeholder needs and requirements into clear analytical approaches, data architecture, dashboards and insights. A self-starter mindset - comfortable building new analytics foundations and iterating on them in a fast-moving environment. Bonus Ingredients*: Experience working in a large-scale data environment, high-growth tech or SaaS company. Experience with data modeling, ETL processes, and analytics engineering practices. Experience with Hex, Looker, Snowflake, Sigma, Airflow, GitHub, AWS, dbt, python and/or equivalent toolsets plus AI tools. Familiarity with Financial and Accounting concepts, data and reporting. Bonus Ingredients*: Experience working in a large-scale data environment, high-growth tech or SaaS company. Experience with data modeling, ETL processes, and analytics engineering practices. Experience with Hex, Looker, Snowflake, Sigma, Airflow, GitHub, AWS, dbt, python and/or equivalent toolsets plus AI tools. Familiarity with Financial and Accounting concepts, data and reporting. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LIREMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range $99,000—$158,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Manage and grow a portfolio of enterprise customers through strategic relationship management, process optimization, and cross-functional collaboration. | 8+ years of account management experience, strong leadership and communication skills, technical proficiency, and success in meeting goals. | Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to make a change? As a Senior Customer Success Manager, Toast’s way of saying an “Account Manager”, you serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer’s goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Enterprise (ENT) segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 500+ locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR). About this roll* (Responsibilities) • Own the customer relationship end-to-end from planning stages prior to the roll out, through expansion of the account by proactively identifying gaps, building alignment across stakeholders, and architecting success strategies • Operate with high autonomy to define, build, and iterate processes that drive adoption, retention, and growth across complex, multi-location enterprise customers. • Drive results through disciplined project management, ensuring accountability across internal and customer teams, tracking milestones via shared G-Suite systems, and adapting quickly to changing priorities. • Leverage strategic relationship management to build multi-threaded connections with customer executives and Toast leadership, enabling long-term partnerships and advocacy. • Act as a builder and operator, constantly improving internal playbooks, workflows, and tooling to scale enterprise success motions as Toast continues to grow. • Collaborate cross-functionally with Sales, Product, Marketing, and Operations to remove friction, close feedback loops, and escalate customer challenges to resolution. Do you have the right ingredients*? (Requirements) • 8+ years account management experience • Mid-Market or Enterprise customer management experience • Strong leadership, teamwork, and cross-departmental collaboration skills • Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives. • Success operating independently and navigating competing priorities in a constantly changing environment • General technical proficiency using software • Proven track record of success in meeting and exceeding goals • Excellent communication, organizational, and influencing skills Special Sauce* (Non-essential Skills/Nice to Haves) • Experience providing technology or SaaS solutions to a client base • Restaurant experience • Experience with Salesforce CRM, MS Office, G-Suite, and Slack AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate. Pay Rate $114,000—$114,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Leading research and strategic planning to support product innovation and customer insights across multiple companies. | Extensive experience in consumer research, product development, and global research leadership, but lacking specific payroll/tax management and team coaching experience. | Location: Remote Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life As a Customer Care Tax Manager, you will actively manage a team of agents for the Payroll Tax campaign. You are responsible for the productivity and the well-being of the members of the Customer Care Tax Team in addition to helping to improve the customer experience through the execution of department level KPIs and OKRs. You will oversee the customer journey for those experiencing Toast Payroll Tax issues with a focus on improving customer outcomes. You will work with cross-functional Internal teams such as Tax Operations, Restaurant Success, Sales, Onboarding, Enablement and R&D teams to create process and support guidelines. To thrive as a Customer Care Tax Manager at Toast, you are resilient, motivated to coach a team on delivering high quality customer interactions and outcomes, and excel in ambiguous environments. What you'll do (Responsibilities) Educate, manage, train, coach and mentor a team of 10-12 Care Tax Experts Regularly evaluate employee performance and ensure accountability while monitoring customer outcomes and agent key performance indicators such as productivity, adherence, and CSATs Provide coaching and feedback to all agents through the Quality Assurance process or through One on One sessions to improve their effectiveness for supporting customers through the tax prep, filing and recovery process with Toast Payroll Train and develop members of the team on process, technical troubleshooting, and new product knowledge, monitor and audit workflow efficiency to identify trends and process improvement opportunities Maintain open communication with agents regarding their concerns and ideas, relaying to others as appropriate Communicate and influence new ideas for improvement with a solutions oriented mindset Assist agents with challenging customer contacts and facilitate Supervisor Calls through escalations Ensure Service Level Agreements (SLA) for tax related cases are met Provide subject matter expertise related to payroll and tax filing. Provide Payroll analytics and reporting to management Responsible for keeping abreast of Federal, State and Local regulatory changes and develops internal and external communications relative to these changes What you'll need to thrive (Requirements) 2+ years of experience in the Payroll/Tax field or closely related role 3+ years of experience performance managing and coaching as a people leader 4+ years of experience in a role responsible for customer satisfaction and championing the customer experience Demonstrated strong communication, interpersonal and analytical skills including ability to work with all levels of Management Experience working with Escalated Customers Proficient with filing original & amended payroll tax returns Experience working with tax authorities and understanding the tax notice/resolution process end-to-end Solution-oriented with proven ability to drive results Experience working for a Payroll Service Provider Proficient in Microsoft Excel What will help you stand out (Non-essential Skills/Nice to Haves) Experienced with MasterTax is a plus FPC or CPP Certification AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range $95,000—$152,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Design, build, and maintain scalable, resilient distributed systems; lead complex projects; drive technical direction and organizational quality; optimize performance; and leverage AI tools to enhance development. | Senior leadership in software engineering with experience shipping complex production services, scaling distributed systems, owning products end-to-end, presenting architecture vision, and driving technical decisions. | Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are looking for a Principal Software Engineer to join the Orders Cloud Sync Team. On the Orders Cloud Sync Team, our mission is to provide a state of the art platform for processing and synchronizing changes to orders that enables Toast to build complex and customizable workflows for our customers. As a Principal Software Engineer on this team, you'll play a key role in designing and implementing new features, evolving our architecture and tooling to ensure efficient high-quality delivery, and working with many other Toast R&D teams to bring high-visibility product experiences to life, ensuring that over 1 billion order changes per week across over 150,000 customers are processed quickly and accurately. A day in the life (Responsibilities): • Design, build, deploy, and maintain highly resilient and scalable systems that are critical to our customers' success • Lead complex projects that span multiple teams to improve functionality and reliability for our customers • Design solutions that anticipate and accommodate future needs while considering tradeoffs • Effectively communicate technical direction, guide teams through execution and drive organizational quality practices • Act as a force multiplier in improving engineering productivity • Diagnose performance bottlenecks and implement optimizations • Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. What you'll need to thrive (Requirements): • You are respectful, empathetic, and humble • You have experience presenting an architecture vision and helping teams realize it • You have experience shipping complex mission critical production services • You have ownership over entire products and experience scaling distributed systems • You have a growth mindset with an emphasis on improving yourself and your functional area • You are viewed as a leader in your functional area and are trusted to make technical decisions that impact short and long term business objectives Our Tech Stack Our products run on a stack that ranges from guest and restaurant-facing Android tablets, to backend Kotlin and Java services, to internal, guest-facing, and restaurant-facing web apps. Our backend services follow a microservice architecture written using Kotlin/Java and DropWizard; we use AWS extensively, ranging from DynamoDB to RDS to Lambda. We have our own platform for dealing with user management, canary deployments, and robust load balancing. We store data in a set of sharded Postgres databases and utilize Apache Spark for large scale data workloads including query and batch processing. The web front-end is built using React and ES6. Our main point of sale application is an Android application written in Java and Kotlin. For data between tablets and our cloud platform, we rely on Pulsar event driven architecture along with some RabbitMQ clusters as well as direct tablet communication to the back end. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range $188,000-$301,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Convert inbound leads and uncover new business in emerging markets by conducting discovery calls, product demos, and managing contracts in Spanish and English. | Fluency in Spanish and English, prior sales experience, ability to work fast-paced, entrepreneurial mindset, and willingness to work hybrid in Phoenix area. | • Spanish Bilingual Position Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. An Emerging Markets Account Executive is responsible for supporting our new business acquisition efforts within emerging markets. This role will be tasked with converting existing inbound demand and uncovering new demand via referrals from our broader sales organization. The AE will deliver a catered experience to our customers within emerging markets who may have otherwise run into language barriers, and will have goals based on the quality of the experiences they provide and how effectively they convert demand into new customers. The AE must be able to determine how restaurants can benefit from leveraging Toast’s end to end digital platform, demonstrate how the product works better together, and ultimately show how their restaurant will run better using Toast. Daily activities will consist of calls, emails, demonstrations of the Toast product, reviewing quotes and sending contracts in the emerging markets preferred language. About this roll* (Responsibilities) • Following up on marketing qualified leads in the market you support • Conducting discovery calls & product demonstrations in your customer’s preferred language • Creating and reviewing quotes and contracts in your customer’s preferred language • Ensure our onboarding team and customer are set up for success post sale • Understand the competitive landscape in your market (strengths, weaknesses, benefits) to best position Toast. This is a field sales opportunity based out of a personal home office. You must live local to Phoenix, AZ or be willing to relocate to the area. Your Spanish skills will be used on the job to communicate with Spanish-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast. As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English. Do you have the right ingredients*? (Requirements) • Fluency in both oral and written English and Spanish is required for this role • Prior Sales experience preferred • Ability to work in a fast-paced environment • An entrepreneurial and feedback driven mindset Special Sauce* (Nonessential Skills/Nice to Haves) • Restaurant Operations Experience • Experience using Salesforce to keep track of Sales activities • Sandler Sales Training AI at Toast At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. • Bread puns encouraged but not required #LI-REMOTE The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role consists of a base salary, commission, benefits, and equity (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. Total Targeted Cash $118,000—$189,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Convert inbound demand and generate new business in emerging markets by conducting discovery calls, product demos, and managing contracts primarily in Spanish. | Fluency in Spanish and English, prior sales experience preferred, ability to work fast-paced, and entrepreneurial mindset. | • Spanish Bilingual Position Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. An Emerging Markets Account Executive is responsible for supporting our new business acquisition efforts within emerging markets. This role will be tasked with converting existing inbound demand and uncovering new demand via referrals from our broader sales organization. The AE will deliver a catered experience to our customers within emerging markets who may have otherwise run into language barriers, and will have goals based on the quality of the experiences they provide and how effectively they convert demand into new customers. The AE must be able to determine how restaurants can benefit from leveraging Toast’s end to end digital platform, demonstrate how the product works better together, and ultimately show how their restaurant will run better using Toast. Daily activities will consist of calls, emails, demonstrations of the Toast product, reviewing quotes and sending contracts in the emerging markets preferred language. About this roll* (Responsibilities) • Following up on marketing qualified leads in the market you support • Conducting discovery calls & product demonstrations in your customer’s preferred language • Creating and reviewing quotes and contracts in your customer’s preferred language • Ensure our onboarding team and customer are set up for success post sale • Understand the competitive landscape in your market (strengths, weaknesses, benefits) to best position Toast. This is a field sales opportunity based out of a personal home office. You must live local to Phoenix, AZ or be willing to relocate to the area. Your Spanish skills will be used on the job to communicate with Spanish-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast. As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English. Do you have the right ingredients*? (Requirements) • Fluency in both oral and written English and Spanish is required for this role • Prior Sales experience preferred • Ability to work in a fast-paced environment • An entrepreneurial and feedback driven mindset Special Sauce* (Nonessential Skills/Nice to Haves) • Restaurant Operations Experience • Experience using Salesforce to keep track of Sales activities • Sandler Sales Training AI at Toast At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. • Bread puns encouraged but not required The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role consists of a base salary, commission, benefits, and equity (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. Total Targeted Cash $118,000—$189,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. • For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Manage the full sales cycle for restaurant clients in a designated territory, conduct demos, build relationships, and collaborate cross-functionally to deliver solutions. | At least 1 year of sales or related experience, strong communication and negotiation skills, ability to work in a fast-paced environment, reliable transportation, and proficiency with software including Salesforce. | Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. As a Territory Sales Account Executive, you will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your local area. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and expertise to help us build the Toast brand in your geographic territory. This is a field sales opportunity based out of a personal home office. You must live local to the Big Island, HI territory or be willing to relocate to the area. About this roll*: (Responsibilities) • Generate list of prospective restaurants and manage the entire sales cycle from initial call to close • Conduct demos and develop a solution that best meets the prospect’s needs • Partner with teams across the business to ensure that expectations set during the sales process are met in delivery • Leverage Salesforce (our CRM) to manage all sales activities • Understand the competitive landscape and determine how to best position Toast in the market Do you have the right ingredients*? (Requirements) • 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a relatable field and industry • Since this is a field position, you must have reliable transportation (will reimburse for mileage) • Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels • Proven track record of success in meeting and exceeding goals • Ability to work in a fast-paced, entrepreneurial and team environment • Self-motivated, creative, and flexible • General technical proficiency with software Special Sauce* (Nonessential Skills/Nice to Haves) • Experience with Salesforce CRM • Sandler Sales Training AI at Toast At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. • Bread puns encouraged but not required The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role consists of a base salary, commission, benefits, and equity (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. Total Targeted Cash $129,000—$206,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Manage full sales cycle for customer expansion, drive revenue growth through upselling existing customers, maintain pipeline, and collaborate cross-functionally. | 2+ years quota-carrying SaaS sales experience, consultative selling skills, strong communication, Salesforce CRM familiarity, and ability to thrive in dynamic sales environment. | Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Join Toast's rapidly expanding Customer Growth (Upsell) Sales team! We empower existing Toast POS customers to maximize their success by expanding their product offerings. As a Growth Account Executive, you’ll manage a book of existing customers with a goal of driving revenue through expansion and product adoption. This is a full-cycle role where you’ll partner with cross-functional teams to deliver value across the Toast platform. Our sales culture is a dynamic blend of competitive drive and collaborative spirit, where winning as a team is paramount. Note: this is a role (EST & CST time zones) where you will be primarily remote, working at home, but also spending occasional time in the field in your assigned territory(s). About This Roll* (Responsibilities) As a Customer Growth Account Executive, you will drive revenue growth by: Managing the full sales cycle for customer expansion, identifying and closing upsell opportunities within your assigned territory of existing Toast POS customers, from outbound prospecting to contract negotiation and close. Utilizing consultative selling and discovery, conducting deep discovery to uncover customer pain points and business goals, leveraging consultative sales techniques to position Toast's expanded product offerings. Achieving quota attainment, consistently meeting and exceeding monthly sales revenue and unit booking targets. Executing pipeline management, maintaining a highly organized sales pipeline and activity records within Salesforce CRM and other essential tools. Demonstrating market and product expertise, developing a strong understanding of the competitive landscape to effectively position Toast solutions and articulate their unique value. Engaging in cross-functional collaboration, partnering seamlessly with New Business, Services, and Implementation teams to ensure successful customer onboarding and satisfaction. Applying strategic sales methodology, using proven sales methodologies (ex. Sandler) to uncover urgency, drive value, and create compelling propositions. Do you have the right ingredients*? (Requirements) We're looking for a driven and adaptable sales professional with: Proven sales acumen, including 2+ years of quota-carrying sales experience in a closing role (ex. Business Development Representative, Account Executive), with a consistent track record of meeting and exceeding monthly sales performance goals. A track record of success in a high-velocity or high-volume, transactional B2B SaaS sales environment. Expertise in full-cycle sales skills, including deep discovery, compelling storytelling, persuasive negotiation, and effective closing techniques. A consultative approach, with the ability to act as a strategic consultant, challenging prospects' perspectives and driving new ways of thinking about their business. A growth and ownership mindset, being highly self-motivated, competitive, resilient, and taking strong ownership of results. Exceptional communication skills, including excellent written and verbal communication, coupled with strong time management and organizational abilities. The ability to adapt, with a proven capacity to thrive and adjust in a dynamic, rapidly evolving sales environment. Special Sauce* (Nonessential Skills/Nice to Haves) Familiarity with Salesforce CRM. Experience with Sandler Sales Training or similar structured sales methodologies. Prior B2B sales experience within the SMB, restaurant, hospitality, or retail sectors. AI at Toast At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. *Bread puns encouraged but not required The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role consists of a base salary, commission, benefits, and equity (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. Total Targeted Cash $118,000—$189,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Prospect, build relationships, conduct demos, and close new accounts in the retail vertical using a consultative sales approach. | Proven sales success, strong communication and organizational skills, entrepreneurial mindset, ability to work in fast-paced environment, and willingness to travel. | After years building the best POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. As a Territory Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory. About this roll* (Responsibilities) • Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops • Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close • Conduct demos and develop a solution that best meets the prospect’s needs • Partner with teams across the business to ensure that expectations set during the sales process are met in delivery • Leverage Salesforce (our CRM) to manage all sales activities • Understand the competitive landscape and determine how to best position Toast in the market Do you have the right ingredients*? (Requirements) • An entrepreneurial and feedback-driven mindset • Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels • Proven track record of success in meeting and exceeding goals • Ability to work in a fast-paced, entrepreneurial and team environment • Self-motivated, creative, flexible, and willing to navigate ambiguity • Lives in or in proximity to market • Willingness to travel 25% or more Special Sauce* (Nice to Haves) • Retail operations experience AI at Toast At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. • Bread puns encouraged but not required The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role consists of a base salary, commission, benefits, and equity (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. Total Targeted Cash $129,000—$206,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Manage a regional book of mid-market accounts to drive product adoption, customer retention, and revenue growth through consultative engagement and cross-functional collaboration. | 6+ years account management experience, mid-market or enterprise customer management, strong communication and leadership skills, technical proficiency, and success in a dynamic environment. | Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Bready* to make a change? As a Senior Customer Success Manager, Toast’s way of saying an “Account Manager”, you serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer’s goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Mid-market (MM) segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 41-499 locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR). About this roll* (Responsibilities) • Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce • Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer • Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies • Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience • Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and facilitate customer references/referrals • Build cross-functional partnerships and collaborate closely to engage customers when necessary Do you have the right ingredients*? (Requirements) • 6+ years account management experience • Mid-Market or Enterprise customer management experience • Strong leadership, teamwork, and cross-departmental collaboration skills • Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives. • Success operating independently and navigating competing priorities in a constantly changing environment • General technical proficiency using software • Proven track record of success in meeting and exceeding goals • Excellent communication, organizational, and influencing skills Special Sauce* (Non-essential Skills/Nice to Haves) • Experience providing technology or SaaS solutions to a client base • Restaurant experience • Experience managing customers in Mid-Market, Top SMB, or Enterprise segments • Experience with Salesforce CRM, MS Office, G-Suite, and Slack Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. • Bread puns encouraged but not required The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate. Pay Rate $96,000—$96,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.