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You would partner with sales leadership to improve reporting, build predictive forecasts, and maintain data quality across go-to-market systems. | The role requires at least five years in sales analytics, revenue operations, or business intelligence, with Salesforce, Tableau, and advanced statistical or machine learning modeling proficiency. | This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sales Insights & Analytics Manager based in the United States. We are seeking an experienced and strategic Sales Insights & Analytics Manager to strengthen data-driven decision-making across a global sales organization. In this senior individual contributor role, you will serve as the trusted analytical partner to sales leadership, transforming complex data into actionable business intelligence. You will lead the evolution of sales reporting, developing advanced forecasting and predictive models to improve pipeline visibility and revenue predictability. Working closely with Sales, Marketing, and Finance, you will help shape go-to-market strategies and support critical business decisions. This role offers the opportunity to influence executive-level strategy through meaningful insights, without the responsibility of managing a team. The ideal candidate combines strong technical expertise, commercial awareness, and the ability to turn analytical findings into tangible business impact. \n Accountabilities: Act as the primary analytical partner and trusted source of truth for the sales organization, supporting data-driven decisions across the business. Transform existing reporting and dashboards into proactive, forward-looking analytics that inform go-to-market strategies and commercial priorities. Partner with sales leadership to define analytical needs and deliver customized reporting and insights supporting strategic initiatives and in-quarter decisions. Own sales forecasting analysis and reporting, improving the accuracy and predictability of closed-won revenue. Develop, implement, and maintain predictive forecasting and machine learning models to identify high-probability opportunities, at-risk deals, and potential sales delays. Design and maintain executive-level dashboards and reporting in Salesforce and Tableau, covering pipeline health, forecast accuracy, conversion rates, and individual and segment performance. Translate complex and ambiguous business challenges into structured analyses, clear recommendations, and actionable business strategies. Collaborate with Sales, Marketing, and Finance to establish consistent performance metrics, reporting standards, and go-to-market priorities. Support quarterly business reviews (QBRs), executive presentations, and strategic planning through accurate, insightful, and clearly communicated analysis. Take ownership of data governance and CRM data quality, ensuring reliable information across Salesforce and other go-to-market systems. Monitor market conditions and competitive dynamics, translating external trends into relevant commercial insights and recommendations. Requirements: At least 5 years of experience in sales analytics, go-to-market analytics, revenue operations, business intelligence, or a similar analytical position, preferably within a B2B SaaS environment. Advanced proficiency in Salesforce reporting and dashboards, Excel, and Tableau. Demonstrated experience developing sales forecasting frameworks and predictive models, including the application of statistical methods or machine learning to anticipate deal outcomes and revenue performance. Strong analytical and problem-solving capabilities, with the ability to break down complex business challenges and turn findings into practical recommendations. Proven experience managing CRM data quality, governance, and reporting reliability within Salesforce or comparable systems. Strong understanding of market trends, competitive landscapes, and commercial dynamics, with the ability to connect external insights to internal business strategies. Excellent communication, presentation, and data storytelling skills, with the ability to influence senior stakeholders and sales leadership without formal authority. Highly organized, proactive, and self-directed, with the ability to manage competing priorities, collaborate across multiple teams, and navigate ambiguity. A strategic mindset combined with strong attention to detail and a hands-on approach to analytical execution. Candidates based in the Eastern Time Zone are preferred due to business requirements. Benefits: Competitive salary: US national base salary range of $88,200–$163,800 per year, depending on experience, qualifications, skills, and location. Annual bonus: Eligibility for a discretionary annual bonus based on individual and company performance. Flexible working arrangements: Remote opportunity within the United States. Health and wellbeing: Access to health and welfare insurance plans and wellbeing resources for employees and their immediate families. Retirement benefits: Access to retirement programs. Family support: Parental leave and adoption assistance. Travel discounts: Exclusive weekly deals from major travel providers on flights, hotels, cruises, and car rentals. Learning and development: Access to more than 20,000 online courses, leadership development opportunities, and internal career mobility. Inclusive workplace: Opportunities to participate in employee inclusion groups and contribute to a collaborative, diverse, and supportive working environment. Career growth: Opportunities to develop new skills, explore internal opportunities, and build long-term career prospects. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Administer and enhance engineering CAD and PLM platforms, govern engineering data, and automate workflows to improve user experience. | Requires a degree, at least five years of mechanical CAD engineering and PLM support experience, CAD customization and data-management proficiency, and U.S. citizenship. | Date Posted: 2026-11-12 Country: United States of America Location: US-TX-RICHARDSON-C17 ~ 1717 Cityline Dr ~ CITYLINE C17 Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense. What You Will Do: Administer, support, and optimize engineering design platforms including Creo Parametric, SolidWorks, Windchill, and related CAD/PLM technologies. Lead system enhancement initiatives from requirements gathering through testing, validation, deployment, and data migration to improve engineering capabilities and user experience. Develop and maintain custom automations, integrations, and technical solutions using SmartAssembly, Python, and PowerShell or other coding utilities to streamline engineering workflows. Drive engineering data governance by managing product structures, BOMs, configuration management, and lifecycle processes that ensure data accuracy and compliance. Partner with engineers, IT teams, vendors, and business stakeholders to deliver digital engineering solutions, provide user support and training, and execute technology roadmaps using Agile methodologies. What You Will Learn: Hands-on expertise in industry-leading CAD and PLM platforms, including enterprise-level administration, support, and lifecycle management. Advanced digital engineering practices such as Model-Based Definition (MBD), Digital Thread, Digital Twin, and connected engineering ecosystems. Real-world experience designing automation and integration solutions using modern scripting and software development tools to improve operational efficiency. Best practices for managing engineering data, product configurations, and enterprise technology deployments across complex engineering organizations. Leadership, project management, and collaboration skills through mentoring, stakeholder engagement, vendor management, analytics development, and Agile delivery frameworks such as SAFe and Scrum. Qualifications You Must Have: Experience with Mechanical CAD (MCAD) engineering tools, including PTC Creo Parametric, SolidWorks, and other design tools. 5 years of experience supporting Mechanical CAD engineering tools, including CAD administration, engineering change management, CAD data management, and BOM management. Experience with Product Lifecycle Management (PLM) systems such as Windchill, including engineering workflows, system testing, and validation. Knowledge of mechanical design processes, 3D modeling and drafting standards, configuration management, and Geometric Dimensioning & Tolerancing (GD&T). Experience with CAD Tool customization and automation using VB.NET, Python, or PowerShell. Typically requires a University Degree and a minimum of 5 years prior relevant experience, or an Advance Degree in a related field and a minimum of 3 years of experience. Qualifications We Prefer Experience supporting enterprise Mechanical CAD environments in large organizations, specifically expertise in advanced PTC Creo administration and Windchill PLM platform, knowledge of Digital Thread, Digital Twin, and Model-Based Design (MBD) workflows, tools and processes. Experience supporting global engineering user communities. Vendor software management experience, including tool tracking and inventory, planning and deployment. Familiarity with Agile and DevOps methodologies, including SAFe Agile and Scrum master experience. What We Offer Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Relocation assistance is available. Relocation assistance not available Learn More & Apply Now Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as: REMOTE: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Lead financial planning, capital allocation, performance management, and business operations to scale the organization toward $1 billion in revenue. | Requires 10+ years in strategic finance, FP&A, or business operations in high-growth environments, plus advanced financial modeling, commercial judgment, and team leadership. | This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a VP, Strategic Finance & Business Operations based in the United States. The VP, Strategic Finance & Business Operations will build and lead the financial planning, performance management, and business operations capabilities needed to support the next stage of organizational growth. Reporting to the CFO, this executive will operate at the intersection of finance, strategy, data, and execution, helping guide the business toward its ambition of exceeding $1 billion in revenue. The role will shape how the organization forecasts performance, allocates capital, evaluates investments, and translates strategic priorities into measurable outcomes. You will partner closely with executive leadership and lead a high-caliber team while remaining directly involved in complex analysis and operational problem-solving. Success requires combining sophisticated financial judgment with a practical, hands-on approach to building scalable systems. The ideal candidate knows how to create organizational leverage, improve decision-making, and drive sustainable growth without introducing unnecessary bureaucracy. \n Accountabilities Strategic Finance, Planning & Capital Allocation Own the financial planning framework, including annual budgets, rolling forecasts, long-range plans, and scenario analyses. Build and maintain driver-based financial models connecting operating performance, unit economics, strategic priorities, resource allocation, and long-term enterprise value. Partner with the CFO and executive team to guide capital allocation and prioritize investments, hiring, and organizational capacity. Develop business cases for major investments, new products, partnerships, pricing changes, commercial structures, and strategic initiatives. Translate financial and operational results into clear executive and Board-level recommendations, explaining performance, underlying drivers, and required actions. Company Performance Management Design and manage company-wide KPI and OKR frameworks, establishing meaningful leading and lagging indicators aligned with strategic and financial goals. Partner with Data leadership to establish reliable, consistent sources of truth for critical business metrics. Build executive dashboards that make complex performance data accessible and actionable. Lead the operating cadence, including monthly business reviews, quarterly planning, forecast reviews, and performance deep dives. Use variance analysis to identify root causes, establish accountability, and ensure corrective actions are implemented. Continuously improve target-setting, progress measurement, and organizational accountability. Business Operations & Cross-Functional Execution Lead strategic initiatives across Go-to-Market, Product, Operations, Data, and Finance, from problem definition and analysis through implementation. Develop frameworks for evaluating growth opportunities, pricing, partner economics, unit economics, organizational productivity, and resource allocation. Partner with the CFO and CRO on commercial planning, incentive design, capacity allocation, compensation structures, and major customer and partner decisions. Identify and resolve organizational complexity, unclear ownership, unreliable data, and inefficient processes that hinder execution. Build repeatable operating systems, processes, tools, ownership structures, and metrics rather than relying on one-off analyses. Building for Scale and Efficiency Design financial and operational infrastructure that supports growth beyond $1 billion in revenue while preserving organizational agility and capital efficiency. Determine which capabilities and processes are needed immediately and which can be introduced as the business scales. Establish lightweight, durable systems before adding unnecessary headcount or organizational complexity. Use automation, AI, existing technology, and process improvements to increase productivity and operational leverage. Evaluate where additional talent or technology can create meaningful enterprise value. Develop existing team members and selectively recruit additional talent where it creates significant long-term impact. Requirements: 10+ years of exceptional experience across strategic finance, finance and strategy, FP&A, business operations, investment banking, private equity, consulting, or similarly rigorous analytical and operational environments. A demonstrated track record of increasing responsibility and being trusted with increasingly complex, high-impact business challenges. Ideally, a combination of strong early-career analytical training and meaningful operating experience in a high-growth technology, commerce, payments, marketplace, or platform business. Experience supporting organizations through significant growth, ideally in businesses reaching hundreds of millions of dollars in revenue, while remaining comfortable working hands-on in a lean environment. Exceptional financial modeling and analytical skills, including the ability to build and interrogate complex models and translate findings into clear business recommendations. Deep understanding of forecasting, scenario planning, unit economics, pricing, capital allocation, investment returns, and business-case development. Strong commercial judgment and the ability to use financial insights to improve business decisions, rather than simply report historical performance. Proven experience building KPI frameworks, operating cadences, and performance management systems that drive measurable organizational improvement. Strong judgment in designing operational infrastructure appropriate to the company's current stage and future scale. A player-coach mindset, combining strategic leadership and team development with a willingness to work directly with financial models and data when needed. Excellent executive presence, written communication, and verbal communication skills, including the ability to challenge senior leaders, simplify complex issues, support recommendations with data, and communicate a clear point of view. High intellectual curiosity, low ego, and a proactive approach to investigating issues beyond their initial presentation. Advanced Excel or Google Sheets skills and strong familiarity with business intelligence and analytical tools. SQL knowledge is helpful but not required. Fluency with modern AI tools and agents, with demonstrated ability to use technology to increase individual and team productivity. Benefits: Annual salary: $260,000–$300,000. Starting compensation within this range depends on skills, experience, and other relevant qualifications. Medical, dental, and vision insurance. Flexible paid time off. 13 paid company holidays annually. Stock options. 401(k) plan with employer matching. Wellbeing subsidy. One Medical membership. Virtual on-demand healthcare through Teladoc and Talkspace. Flexible Spending Account (FSA) and Health Savings Account (HSA). Supplemental short-term and long-term disability insurance. Supplemental life insurance. Paid parental leave. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Lead grantmaking programs and nonprofit relationships supporting workforce development, using reporting to assess results and collaborating with marketing to communicate community impact. | Requires a bachelor's degree or equivalent experience and at least four years in workforce development or nonprofit management, plus 20–40% travel across Texas. | We’re excited you’re considering joining a great place to work! Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law. About this Position At Texas Mutual, we spend our days creating a stronger, safer Texas. That means helping injured workers return to a productive life, empowering businesses to succeed, and giving back to our communities. The community affairs department plays an exciting role in these efforts, both propelling our mission forward and creating a meaningful impact throughout Texas. As the Senior Community Affairs Program Manager, you will work with partners to ensure our community affairs program remains a leader in the workers’ compensation industry. To achieve this, you will be responsible for one of our annual workforce-related grantmaking programs, management of non-profit relationships, and strategic partnerships in important areas. You will have experience collaborating with others and building relationships, driving execution, and have a desire to make a difference in communities across Texas. Responsibilities & Qualifications In this role, you can expect to: Lead our annual grantmaking program by overseeing the outreach, education, reviewer management and selection process for our workforce development community grant opportunity. Be a knowledge base for community issues with a specific focus on workforce development. Have an understanding of issues related to health & wellness, early childhood education and disaster preparedness. Manage incoming external inquiries related to grant support; conduct due diligence for current and prospective grant partners. Use reporting to gain quantitative and qualitative insights and make future funding decisions. Ensure reporting and oversee grant management system (SurveyMonkey Apply). Partner with Community Affairs and Marketing to communicate community impact and storytelling. Help create a relationship management strategy to ensure cultivation of grant partners. Support regional and corporate leaders in local engagement efforts when applicable. Note: This position requires 20-40% travel across the state. It’s required that you: Have a bachelor’s degree or equivalent education, training, or experience. Have at least four years of experience in workforce development, non-profit or foundation management or equivalent education, training, or experience. It would be great if you: Have prior experience managing grant portfolios or systems level impact work. Texas Mutual Pay Transparency The base pay range is based on the market evaluation of the job and may include pay for multiple levels. Individual base pay within the range is determined by a variety of factors, including experience, performance, education, and demonstration of skills and competencies required for each role. Your recruiter can discuss the full value of our total compensation package with you, including our generous bonus plans and flex-hybrid work model. Base Pay Range: $93,168.50 - $115,090.50 Per Year Flex-Hybrid Work Environment: Texas Mutual’s flex-hybrid schedule allows you to bring your best self to work by working remotely and collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed. Our Benefits: Annual performance bonus and merit-based pay increase Lifestyle Savings Account ($1,000 per year) Automatic 4% employer contribution to retirement plan 401k plan with 100% employer match up to 6% Student loan repayment matching in 401k plan Three weeks’ time off for vacation Nine paid holidays and two personal days each year Day one health, Rx, vision and dental insurance Life and disability insurance Flexible spending account Pet insurance and pet Rx discounts Free on-site gym, fitness classes, and health and wellness resources Free identity theft protection Free student loan repayment and refinancing consultation Professional development and tuition reimbursement Employee referral bonus Free onsite snacks

You would build and maintain platform services, APIs, and SDKs for integrating AI into industrial software, while developing evaluation frameworks and supporting secure, scalable deployment. | The posting requires at least eight years of software development experience, proficiency in Python, C#, or C++, LLM application and cloud experience, and a technical bachelor's degree. | This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Software Engineer, Project, AI Platforms based in the United States. As a Software Engineer specializing in AI Platforms, you will help develop the shared AI infrastructure powering a portfolio of advanced industrial software products. You will design and build platform services, APIs, SDKs, and intelligent tool interfaces that enable engineering teams to integrate AI-powered assistants, content generation, and diagnostic capabilities into production applications. Working in an AI-first engineering environment, you will leverage modern coding agents, large language models, and automated evaluation frameworks to accelerate software development. You will collaborate with product engineers, architects, and security specialists to deliver scalable, reliable, and secure AI solutions. Your work will also involve exploring emerging AI models, agent frameworks, and integration patterns to transform promising innovations into supported platform capabilities. This is an exciting opportunity to influence the future of industrial software while contributing to cutting-edge AI engineering practices. \n Accountabilities: Design, develop, and maintain platform services, software development kits (SDKs), and APIs that enable product teams to integrate AI capabilities into industrial software applications. Build and support AI-powered features, including intelligent assistants, automated content generation, and diagnostic tools across multiple software platforms. Develop and maintain Model Context Protocol (MCP) servers and tool interfaces, providing AI agents with secure and governed access to product environments, build systems, testing infrastructure, and telemetry. Create and maintain AI evaluation frameworks, test suites, and regression gates to measure the quality, safety, performance, latency, and cost of AI-powered features before deployment. Take ownership of subsystem architecture and development throughout the entire software lifecycle, from technical design and implementation to testing, deployment, and production support. Establish and maintain observability standards, performance benchmarks, and operational requirements to ensure platform reliability and scalability. Collaborate with product engineering teams, software architects, and security specialists to ensure AI integrations comply with operational technology and industrial control system (OT/ICS) requirements. Apply appropriate security measures covering intellectual property protection, binary signing, data boundaries, and secure AI deployment practices. Research, prototype, and evaluate emerging AI models, large language models (LLMs), and agent architectures, transforming successful experiments into reliable and reusable platform capabilities. Improve internal AI-assisted software development workflows by optimizing coding agents, development tools, automated testing, and evaluation processes. Share technical knowledge, best practices, and successful AI engineering approaches across multidisciplinary development teams. Requirements: Bachelor's degree or equivalent relevant professional experience is required. A degree in Computer Science, Software Engineering, Electrical Engineering, or a related technical discipline is preferred. Typically, at least 8 years of experience in a professional software product development environment. Strong experience building, testing, and deploying production-grade software using Python, C#, or C++. Demonstrated ability to design and develop scalable services, APIs, or platform components that other engineering teams can integrate into their products. Practical experience using AI coding assistants, development agents, and LLM APIs as part of everyday software engineering workflows. Familiarity with cloud technologies, particularly Microsoft Azure, containerized environments, and continuous integration and continuous delivery (CI/CD) pipelines. Experience developing and evaluating LLM-powered applications, including tool calling, retrieval-augmented generation, agent frameworks, and automated evaluation strategies for non-deterministic systems. Knowledge of Model Context Protocol (MCP) and experience developing integrations that allow AI agents to interact with external tools and systems is an advantage. Understanding of industrial automation technologies and concepts, such as programmable logic controllers (PLCs), OPC UA, and industrial engineering or design software, is preferred. Experience applying secure software development principles to applications incorporating LLMs, AI agents, and automated decision-making capabilities. Strong analytical and problem-solving abilities, with the capacity to translate complex technical challenges into practical and maintainable solutions. Excellent written and verbal communication skills, with the ability to collaborate effectively across engineering, product management, architecture, and security teams. Adaptability, curiosity, and a continuous learning mindset, particularly regarding rapidly evolving AI technologies and software engineering practices. Compensation and seniority level will be determined by relevant professional experience, technical expertise, and qualifications. Benefits: Competitive annual base salary: $139,680–$176,600, depending on skills, qualifications, education, and professional experience. Annual performance bonus: Target bonus equivalent to 8% of base salary. Comprehensive health insurance, including medical, dental, and vision coverage. 401(k) retirement savings plan. Paid time off to support personal well-being and work-life balance. Parental and caregiver leave programs. Flexible working schedules, allowing employees to coordinate their professional responsibilities with their personal commitments. Remote working opportunities. Exposure to cutting-edge AI technologies, industrial automation platforms, and innovative software engineering projects. Opportunities to collaborate with experienced engineering, product, architecture, and security professionals. A diverse, inclusive, and supportive working environment that encourages innovation, professional development, and continuous learning. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

You would lead large enterprise programs, manage financial and workforce performance, oversee more than 250 employees, drive operational transformation, and develop operations managers. | The role requires 8–10+ years in operations or program management, including five years leading other leaders, along with financial acumen, large-scale transformation experience, and executive stakeholder management. | This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Program Manager M3 based in the United States. As a Senior Program Manager, you will provide strategic and operational leadership for large-scale enterprise programs, translating organizational and client objectives into measurable business results. You will oversee a program supporting more than 250 employees, managing operational performance, financial outcomes, and workforce planning. Leading through a team of Operations Managers and functional leaders, you will strengthen management capabilities and build scalable service delivery structures. You will drive operational transformation, improve processes, and use data-driven insights to address complex business challenges. Acting as a senior partner to enterprise clients, you will manage executive relationships, resolve escalations, and identify opportunities for business growth. This remote leadership position combines strategic ownership, financial accountability, and people development in a fast-paced operational environment. \n Accountabilities As a Senior Program Manager, you will be responsible for overall program performance, profitability, operational excellence, leadership development, and strategic client relationships. Strategic Program Ownership and Financial Leadership Translate corporate, functional, and client strategies into actionable operating plans, priorities, and long-term business objectives. Partner with Finance to manage program economics, budgets, and financial performance. Develop capacity and workforce plans, overseeing labor utilization, headcount scaling, and operational margins. Manage the operational and financial performance of a program supporting more than 250 employees. Monitor service-level agreements (SLAs), gross margins, budget adherence, and revenue enablement to ensure business objectives are achieved. Operational Transformation and Continuous Improvement Establish operational rhythms, performance expectations, and management frameworks that support consistent execution. Use operational data and leading indicators to identify process inefficiencies, investigate root causes, and prevent performance issues. Lead large-scale process improvement initiatives, technology implementations, and organizational change management projects. Improve operational scalability, service quality, workflow efficiency, and delivery speed. Track process efficiency gains, quality metrics, error reduction, and workflow improvements. Manager Development and Cross-Functional Leadership Lead, coach, and develop a team of at least six M2 Operations Managers and functional leaders. Build leadership capabilities, strengthen succession planning, and empower managers to independently oversee their operational areas. Foster a high-performance culture focused on accountability, collaboration, and continuous development. Partner with Human Resources, Talent Acquisition, IT, Finance, and Program Management Office (PMO) teams to resolve competing priorities and align resources. Monitor management development, employee retention, organizational health, and cross-functional project execution. Executive Stakeholder and Client Leadership Serve as a senior point of contact for key enterprise client executives and build long-term strategic partnerships. Lead quarterly business reviews and communicate operational performance, business results, and improvement opportunities. Manage complex client escalations through structured, data-driven solutions. Anticipate evolving client needs and proactively identify opportunities to expand service scope and strengthen partnerships. Monitor client satisfaction, account retention, business expansion opportunities, and executive relationship quality. Requirements The ideal candidate is an experienced operational leader with a strong background in large-scale program management, financial performance, organizational development, and executive-level stakeholder management. 8–10+ years of progressive professional experience in operations, program management, or business process outsourcing (BPO). Experience managing large-scale operations with a span of control exceeding 5,000 in remote environments. 5+ years of direct experience leading other leaders, including managing, coaching, and developing M2-level managers or equivalent. Experience overseeing organizations with 200+ direct reports. Strong financial acumen and business understanding, with demonstrated success managing program budgets, labor models, workforce capacity planning, and operational margins. Proven ability to conduct root cause analysis, interpret operational data, and implement data-driven performance improvements. Experience leading large-scale operational transformations, process optimization initiatives, and technology implementations. Demonstrated ability to develop management talent, strengthen leadership structures, and build effective succession plans. Excellent executive presence and communication skills, with the ability to influence VP-level leaders, cross-functional stakeholders, and enterprise client executives. Strong strategic thinking, decision-making, problem-solving, and organizational skills. Ability to balance client expectations, financial objectives, workforce requirements, and operational priorities in a complex business environment. Benefits Competitive annual salary ranging from $120,000 to $125,000, depending on experience. Comprehensive healthcare coverage and employee benefits package. 401(k) retirement plan with employer matching contributions. Fully remote working environment. Comprehensive technology support to facilitate effective remote operations. Professional development opportunities to strengthen leadership and operational expertise. Exposure to executive leadership and strategic enterprise-level initiatives. Opportunity to lead large-scale programs and influence business performance and organizational growth. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Own and improve cloud infrastructure across compute, networking, datastores, CI/CD, and observability, leading projects to improve performance, scalability, security, and cost-efficiency. | Requires 5+ years building and operating production infrastructure, strong Kubernetes and AWS proficiency, infrastructure-as-code and database expertise, and clear technical writing. | About Hex Hex is growing our team of builders on a mission to make everyone a data person. Our platform solves key pain points with today’s data and analytics tooling, and empowers anyone to explore data using natural language, with or without code, on trusted context. Thousands of customers like Ramp, Figma, Stubhub, Anthropic, and Gamma love Hex for our beautiful UI, agentic superpowers, and boundless flexibility. Hex has raised over $100M from leading investors like Sequoia, a16z, Snowflake and Amplify. With office hubs in San Francisco and New York, as well as remote team members throughout the US and UK, we’re a high-agency team that ships fast and has fun doing it. Check out our Intro to Hex video and employee handbook to learn more about what it’s like to work at Hex. About the role Hex's infrastructure team owns all of our cloud infrastructure (compute, networking, datastores) along with CI/CD and observability, across a multi-tenant platform and single-tenant environments. Every engineer at Hex depends on what the infrastructure team builds. We're growing in customers, in users, and in the kinds of data workflows our workload compute backend has to support. That growth has opened up a set of projects that would meaningfully change how fast the rest of engineering ships, and we're hiring to take them on. We're looking for someone who will pick up one of those projects, own it start to finish, and leave it better than they found it. Bring your opinions, including the ones that disagree with ours. Infrastructure tooling is changing quickly right now, and we want someone who's paying attention to that as we improve the foundational components that power Hex. What you will do Your first few months, we'll pick two or three of these together based on where you're strongest and where we're looking to invest: CI/CD. Hex’s CI/CD pipelines need a glow-up: optimizing for speed, cost, and providing more flexibility. Stack lifecycle. Setup, teardown, partial teardown, and updates for single-tenant stacks, today too much of this is manual and runs through our team. Postgres at scale. Performance, migrations, and capacity for our multi-tenant production database. Cost. Infrastructure spend visibility and reduction. Security posture. Workload and container isolation, plus compliance work as we move upmarket. Platform features. Customer-facing infrastructure capabilities: private connectivity, customer defined networking, and making single-tenant deployments easier to operate. About You 5+ years building and operating production infrastructure, including on-call You make the people around you better, whether or not you've had the title Strong Kubernetes operations: you can reason about scheduling, networking, and failure modes, not just apply manifests Solid AWS fundamentals (EKS, RDS, VPC networking, IAM) Infrastructure as code, ideally Terraform Comfortable writing and reading enough application code to change a pipeline, a controller, or a service You can take a vague, long-standing problem and turn it into something shippable without waiting to be told how You write clearly, design docs and runbooks that engineers outside infra can follow Plus depth in at least one of Networking — VPC design, private connectivity (PrivateLink, peering), DNS, TLS and certificate management, agentic sandboxing Databases — Postgres at scale: replication, tuning, connection pooling, major version upgrades, migrations under load Deployment systems — CI/CD platform ownership, build performance and cost, release and artifact management Our stack Cloud: AWS (EKS, RDS, ElastiCache) Databases: PostgreSQL (RDS), Redis, LanceDB, DynamoDB, MSK Languages: TypeScript (Node.js), Python, Rust, Go Infrastructure-as-code: Terraform Monitoring: Datadog The salary range for this role is: $214,000 - $285,000 In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off. The salary range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placement in the salary range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process. By submitting an application the candidate consents to the use of their personal information in accordance with the Hex Privacy policy: https://learn.hex.tech/docs/trust/privacy-policy.

Own regional channel co-marketing strategy and partner programs, including MDF investment, joint execution, pipeline attribution, and ROI reporting. | Requires 6+ years of B2B channel or field marketing experience with proven partner co-marketing and pipeline results, MDF budget ownership, Salesforce proficiency, and strong channel ecosystem knowledge. | Get to Know Us Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by ITOps/SecOps teams, consulting pentesters, and MSSPs and MSPs. We are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools, false positives resulting in alert fatigue, blind spots, "checkbox" security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results. What You'll Do We are seeking a Senior Channel Field Marketing Manager to own co-marketing strategy and execution with Horizon3's channel partners in the South Central region. You will drive partner-sourced and partner-influenced pipeline through high-signal field programs, working alongside Horizon3's Partner Business Managers to build account coverage, accelerate deals in market, and hold every program to a CPO and ROI threshold. You will be the senior marketing partner to Horizon3's VAR, reseller, alliance, and distribution partners in the region, and to the Partner Business Managers who cover them. You own the co-marketing motion end to end: which partners get investment, joint program design, MDF management, execution, follow-up, and pipeline attribution. Channel is a critical growth lever for Horizon3, and partner-driven pipeline needs an owner who understands both the field motion and the partner ecosystem. If you have spent your career running co-marketing programs with one eye on the partner relationship and the other on pipeline ROI, this role was built for you. This role will be responsible for..... Channel Co-Marketing Strategy and Planning • Own the South Central channel field marketing strategy, covering the region's partners and partner events, and a co-marketing portfolio built to generate net-new partner-sourced pipeline and accelerate partner-influenced deals already in motion. • Decide where co-marketing investment goes. Prioritize partners and programs by pipeline opportunity, not by who asks for budget. • Own the channel marketing calendar, aligned to partner priorities, regional sales plays, and company campaign themes, so partner programs ladder up to integrated demand gen motions. • Define and enforce pipeline ROI standards as the gate for all channel field investment. Every program needs a pipeline hypothesis going in and a pipeline outcome coming out. Partner Programs and MDF • Design and execute joint field programs with VARs, resellers, alliance partners, and distributors: co-hosted events, partner-led roundtables, joint conference activations, roadshows, and CISO-focused experiences. • Own MDF end to end: allocation strategy, partner alignment, execution oversight, budget tracking, and attribution reporting. MDF is an investment with an expected return, not a partner benefit to be dispersed. • Build repeatable co-marketing playbooks that scale across partners without rebuilding each program from scratch. • Coordinate SDR, Partner Business Manager, and partner seller follow-up for every program, with defined SLAs. Partner and Sales Alignment • Serve as the senior marketing counterpart to the region's Partner Business Managers and partner marketing contacts, and run joint planning and business reviews with priority partners. • Work with regional field marketers so partner programs and direct programs cover the same accounts without colliding. • Partner with partner marketing and product marketing on joint messaging and proof points. Pipeline Accountability and Reporting • Own partner-sourced and partner-influenced pipeline reporting: meetings booked, pipeline created, stage progression, and ROI by partner and by program. • Partner with marketing operations to keep partner attribution clean in Salesforce. • Report to field marketing and channel leadership on a regular cadence, with clear recommendations on which partners and programs to scale and which to cut. • Mentor Channel Field Marketing Managers and Specialists. This role has no direct reports. What You'll Bring • 6+ years of B2B channel or field marketing experience, with ownership of partner co-marketing programs and measurable pipeline contribution. • Proven track record building and executing co-marketing programs with VARs, resellers, alliance partners, or distributors, with the pipeline data to back it up. • Experience owning MDF budgets, including allocation decisions, partner alignment, and ROI reporting. • Strong understanding of the B2B technology channel ecosystem: how partners sell, what motivates them, and how to design programs that drive joint pipeline rather than just partner satisfaction. • Financial fluency: comfortable building CPO and ROI cases and recommending investment trade-offs to leadership. • Proficiency with Salesforce for pipeline tracking, partner attribution, and co-marketing performance reporting. • Strong cross-functional collaboration skills across Partner Business Managers, channel sales, direct field marketing, demand gen, digital, ABM, and product marketing. • Highly organized, able to manage multiple partner relationships, programs, and timelines at once without losing accountability or momentum. What Sets You Apart? • Experience in cybersecurity, DevSecOps, or adjacent B2B security markets. • Familiarity with Federal or Public Sector channel marketing, including distribution ecosystems like Carahsoft and compliance frameworks such as FedRAMP and CMMC. • Familiarity with intent data and ABM tools such as ZoomInfo or Reachdesk in support of partner-led account coverage. • Familiarity with Pardot, Marketo, or HubSpot for co-marketing campaign setup and attribution. Travel Required This role requires applicants to be based in the South Central region of the United States and willing to travel up to 40%. Perks of Horizon3 • Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive. • Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities. • Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking. • Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Chicago office, where some roles require regular in-office presence. • Competitive Compensation: We offer competitive salary, equity and benefits. Our benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave. Compensation and Values At Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations. In accordance with various State's transparency regulations, we provide the following salary range information for this position: • Base salary range: $145,000 - $165,000 annually. The exact salary will be determined based on the selected candidate's location, qualifications, experience, and relevant skills. • Additional compensation: All full-time roles are eligible for an equity package in the form of stock options. You Belong Here Horizon3 is not just an equal opportunity employer - we are a community that values diversity, equity, and inclusion as fundamental principles of our culture and success. We are dedicated to fostering a workplace where everyone feels welcome and respected, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, hair length or any other legally protected status by law. Our commitment to diversity and inclusion means we strive to attract, develop, and retain a workforce that reflects the varied communities we serve. We believe that diverse perspectives drive innovation and strengthen our ability to create cutting-edge cybersecurity solutions. At Horizon3, every team member is valued and supported in an environment that encourages personal and professional growth. We welcome candidates from all backgrounds and experiences, and we encourage all qualified individuals to apply. Come be a part of Horizon3, where your unique contributions are recognized, and your potential is limitless. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Application Note In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Lead senior AI architects in delivering production-ready enterprise AI engagements while shaping customer outcomes, product strategy, and reusable solution patterns. | Requires 10+ years in enterprise technology, AI, or cloud architecture, including demonstrated expertise in LLM-powered applications and conversational AI. | Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Role Overview The Sr. Manager, AI Solutions Architect, Customer Success leads a team of senior AI architects helping strategic customers turn ambitious AI initiatives into production-ready solutions that improve customer experience, operational performance, and enterprise adoption. As part of the Agentic AI Orchestration (A2O) program, this leader is responsible for the people, technical leadership, customer outcomes, and execution of a portfolio of high-impact enterprise AI engagements. This role leads a team operating at the intersection of customer strategy, solution architecture, rapid prototyping, product innovation, and production deployment. The Senior Manager enables architects to operate with a high degree of autonomy while establishing the guardrails, technical standards, and priorities necessary to deliver consistently strong outcomes. The successful candidate will be a technically credible, customer-facing leader capable of coaching senior architects, navigating complex enterprise environments, resolving technical and organizational barriers, and engaging directly with customer executives and Genesys leadership when needed. Working across Customer Success, Product, Innovation, Solution Consulting, Professional Services, Support, and other organizations, this leader will also ensure that insights from customer engagements influence Genesys product strategy, reusable solution patterns, and the evolution of how Genesys delivers agentic AI solutions at scale. Key Responsibilities Lead, develop, and retain a team of Principal and senior AI Solutions Architects responsible for delivering strategic Agentic AI Orchestration engagements across North America Establish an environment where experienced architects can operate autonomously, exercise sound judgment, and adapt their approach to customer needs while maintaining appropriate technical, security, and delivery guardrails Own the overall health and outcomes of the team's portfolio of customer engagements, ensuring initiatives remain focused on measurable customer value, production readiness, adoption, and expansion potential Provide technical leadership and coaching across Genesys Cloud, agentic AI, conversational AI, automation, enterprise integrations, data, and emerging AI technologies Maintain sufficient technical depth to engage directly in architecture discussions, challenge solution approaches, mentor architects, and step into complex customer situations or escalations when needed Guide teams through ambiguous and rapidly evolving customer environments, helping determine the appropriate approach based on business value, technical feasibility, customer readiness, risk, and time-to-value Partner with customer business and technology leaders to establish executive alignment, resolve barriers, and maintain momentum on strategic AI initiatives Serve as an escalation point for complex customer and technical issues, bringing together the appropriate Genesys resources to drive decisions and accelerate resolution Work closely with Sales, Customer Success, Solution Consulting, Professional Services, Product, Innovation, Support, and Engineering to align resources around high-priority customer opportunities Build strong relationships with Product and Engineering teams, creating a structured feedback loop that translates real-world customer experience into product insights, capability gaps, and priorities Identify successful patterns across engagements and help transform them into reusable architectures, accelerators, best practices, and delivery approaches that improve the speed and effectiveness of future engagements Champion responsible enterprise AI practices, including appropriate security, privacy, governance, safety, compliance, and production-readiness considerations Manage team capacity and engagement priorities, balancing strategic customer impact, business opportunity, technical complexity, and available expertise Recruit, onboard, coach, and develop high-performing technical talent while creating opportunities for continued growth in AI architecture, customer leadership, and emerging technologies Represent A2O with senior Genesys leadership and communicate portfolio progress, customer outcomes, emerging risks, product feedback, and opportunities for broader business impact Help evolve the A2O operating model based on field experience, ensuring the organization remains agile, outcome-focused, and responsive to changing customer and market needs Required Qualifications 10+ years of industry experience in enterprise technology, customer experience, AI, cloud architecture, automation, Professional Services, Solution Consulting, or related disciplines Demonstrated experience leading and developing senior technical professionals, including architects, consultants, engineers, or comparable roles Strong technical background designing or delivering complex enterprise solutions across cloud, AI, automation, data, APIs, integrations, or customer experience platforms Experience leading customer-facing technical programs involving complex enterprise architectures and multiple business and technology stakeholders Strong understanding of LLM-powered applications, conversational AI, AI agents, agentic orchestration, workflow automation, and enterprise AI integration patterns Demonstrated ability to connect technical decisions and AI capabilities to customer business outcomes and measurable KPIs Experience working across organizational boundaries and influencing Product, Engineering, Sales, Customer Success, Professional Services, and other functions without direct authority Strong executive communication and stakeholder management skills, with demonstrated ability to engage both senior customer leaders and internal executives Demonstrated ability to make decisions and provide leadership in ambiguous, fast-moving environments where the appropriate path may not be predefined Strong coaching and talent-development skills, particularly with highly experienced and independently operating technical professionals Ability to manage multiple strategic customer engagements and priorities while maintaining visibility into risk, progress, customer sentiment, and business impact Working knowledge of enterprise security, privacy, governance, and regulatory considerations associated with AI and customer experience solutions Bachelor's degree in Computer Science, Information Technology, Engineering, Data Science, Business, or a related discipline, or equivalent practical experience Preferred Qualifications Experience leading teams delivering enterprise AI, conversational AI, contact center, or customer experience transformation initiatives Experience with Genesys Cloud or comparable enterprise CX platforms and ecosystems Experience moving emerging technologies from proof of concept through production deployment and broader enterprise adoption Experience establishing or leading rapid innovation, field engineering, AI acceleration, or emerging technology programs Experience developing reusable reference architectures, technical accelerators, implementation patterns, or AI governance frameworks Experience partnering directly with Product and Engineering organizations to translate customer engagements into product requirements and roadmap influence Familiarity with customer journey design, omnichannel CX, contact center operations, and enterprise process redesign Knowledge of industries such as financial services, healthcare, insurance, retail, travel, telecommunications, or the public sector Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $134,300.00 - $236,100.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

You would lead ServiceNow functional delivery, process design, requirements gathering, backlog management, Agile ceremonies, configuration, and testing. | The posting requires at least 8 years of IT business analysis, 5 years of ServiceNow ITSM or HRSD, 1 year of generative or agentic AI experience, and CSA and CIS certifications. | This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Lead, Business Analyst based in the United States. The ServiceNow Lead, Business Analyst will drive the functional delivery of a ServiceNow engagement, taking ownership of process design, requirements, and solution alignment. You will work closely with the client's Product Owner to assess business needs, prioritize the backlog, and maximize the use of out-of-the-box platform capabilities. Acting as the functional lead, you will guide development teams through requirements definition, configuration decisions, and testing. The role also involves coordinating Agile delivery activities and maintaining clear, actionable documentation. By applying generative and agentic AI, you will help accelerate requirements analysis, story creation, and solution validation. This is an opportunity to combine deep ServiceNow expertise with modern AI-driven delivery practices in a client-facing environment. \n Accountabilities As the functional lead, you will oversee the business analysis and process design activities supporting the ServiceNow engagement, ensuring that solutions meet business needs while remaining aligned with standard platform capabilities. Lead process design and fit-gap analysis, prioritizing out-of-the-box ServiceNow functionality over unnecessary customization. Collaborate with the client's Product Owner to define, refine, and prioritize the product backlog. Manage incident (INC) and request item (RITM) backlogs, ensuring requirements are clearly documented and prioritized. Own Agile delivery artifacts, including user stories, acceptance criteria, and sprint plans. Facilitate Scrum ceremonies and support the team throughout the Agile delivery lifecycle. Guide development teams on functional requirements, configuration decisions, and testing activities. Apply generative and agentic AI tools to accelerate requirements analysis, user story writing, configuration, and solution validation. Communicate effectively with client stakeholders, translating technical and functional concepts into clear explanations, including for stakeholders with limited ServiceNow experience. Requirements The ideal candidate brings extensive IT business analysis experience, strong ServiceNow functional expertise, and practical exposure to AI-enabled delivery. You should be comfortable leading client discussions, managing Agile backlogs, and guiding cross-functional teams. At least 8 years of experience in IT business analysis. At least 5 years of experience working with ServiceNow ITSM or HR Service Delivery (HRSD). At least 1 year of hands-on experience developing or delivering solutions using generative or agentic AI. Strong understanding of IT Service Management processes, including incident management, request management, major incident management, and change management. In-depth knowledge of ServiceNow out-of-the-box platform capabilities. Experience working with Agile and Scrum methodologies. Demonstrated experience managing backlogs and Agile delivery activities using tools such as Jira or ServiceNow Agile Development. Strong communication and stakeholder management skills, with the ability to lead functional discussions and align different teams. Ability to operate effectively as a functional lead in a client-facing environment. Required Certifications ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist (CIS) in ITSM or HRSD. Benefits Contract-based independent consulting engagement. Hourly compensation of $70–$80. Remote work arrangement. Expected start date: ASAP. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1