Genesys

Develop advanced Agentic AI solutions and backend applications using Go and AWS, collaborating with teams to design scalable cloud-native integrations. | 10+ years professional software development experience with expertise in Agentic AI, Go, cloud-native technologies, and a bachelor's degree. | Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Principal Software Engineer Join the Innovation team at Genesys, where we’re redefining customer experience by building innovative, scalable solutions integrated with Genesys Cloud. We’re looking for a Principal Software Engineer to help design and deliver high-performance applications using AWS infrastructure. This is a unique opportunity to shape next-generation systems that impact customers around the globe. Key Responsibilities: Develop advanced Agentic AI solutions leveraging the latest capabilities and tools available on the Genesys Cloud platform. Utilize AI-powered tools and frameworks to significantly accelerate code development and increase overall efficiency. Design and implement robust integrations to enhance and extend Agentic AI functionalities. Build scalable, high-performance backend applications using Go. Create dynamic, intuitive, and responsive front-end components with JavaScript and TypeScript. Deploy and manage containerized applications using Kubernetes on AWS. Integrate with Genesys Cloud APIs to deliver seamless enhancements to customer experience (CX) workflows. Optimize application performance, scalability, and reliability within cloud-native environments. Collaborate closely with product managers, architects, and UX designers to define technical requirements and deliver exceptional solutions. Write clean, maintainable, and well-documented code that adheres to industry best practices and engineering standards. Troubleshoot and resolve complex production issues with speed and precision. Actively participate in peer code reviews and provide mentorship to junior engineers. Required Qualifications: Minimum of 10+ years of professional software development experience 2+ years working with AI solutions Proven expertise in agentic AI development, including hands-on experience with RAG, RAG pipelines and MCP framework Proficiency in Go for backend development Strong experience in system prompt engineering and tool use configuration and tuning Strong experience with JavaScript and TypeScript for front-end and full-stack applications Hands-on expertise with Kubernetes for orchestration and container lifecycle management Proven experience building and deploying cloud-native solutions on AWS (e.g., EKS, Fargate, Dynamo DB, EC2, ECS, Lambda, S3) Solid understanding of microservices architecture and RESTful API design Strong analytical and problem-solving skills with attention to detail Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience Preferred Qualifications: Experience integrating with Genesys Cloud APIs or comparable customer experience platforms Exposure to UX design principles or experience developing intuitive user interfaces Familiarity with AWS-native services such as CloudFormation, Step Functions, or DynamoDB Demonstrated contributions to open-source projects or a strong GitHub portfolio Experience with DevOps tooling including Docker, CI/CD pipelines, and Terraform Knowledge of Agile/Scrum methodologies and team collaboration practices Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $165,400.00 - $290,800.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Own end-to-end delivery of AI-driven full-stack features including agentic systems development. | 5+ years professional software engineering with full-stack experience and AWS deployment proficiency. | Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Role Overview: Shape how enterprises design and deliver customer experiences by building AI powered applications on top of Genesys Cloud that solve real operational challenges. This role operates at the intersection of product innovation and engineering execution, where ideas move quickly from concept to production and directly impact how businesses engage with their customers at scale. You will work within an innovations team that functions as a product studio, owning ambiguous problems and turning them into usable, high impact solutions deployed through AppFoundry. You will influence how agentic AI systems are designed, evaluated, and deployed in real world environments, from industry specific virtual agents to compliance tooling and evaluation infrastructure. The role offers visibility into enterprise customer needs, close collaboration with product and solution teams, and the opportunity to shape emerging patterns in LLM driven systems. As part of Genesys, you contribute to a platform that enables organizations globally to orchestrate meaningful customer experiences with empathy and intelligence. This position provides strong growth exposure across AI application development, distributed systems, and enterprise SaaS, with opportunities to expand technical depth, product thinking, and ownership across increasingly complex systems. This position is not eligible for employer-sponsored work authorization (e.g., H-1B, TN, O-1, or other employment-based visas), now or in the future. Applicants must be legally authorized to work in the United States at the time of application and throughout employment without the need for current or future employer sponsorship. Key Responsibilities: Own end to end delivery of AI driven features, from problem framing through design, development, deployment, and continuous iteration in production Design and build agentic systems that plan, reason, and act using tools and APIs, improving reliability, safety, and observability of LLM powered applications Develop full stack solutions across React and TypeScript frontends, backend services, and LLM integration layers to deliver cohesive user and system experiences Translate ambiguous customer problems into scalable product solutions by partnering with product, solution consultants, and enterprise stakeholders Build and enhance evaluation frameworks that measure quality, cost, latency, and robustness of AI systems under real world conditions Drive experimentation cycles by rapidly prototyping, testing hypotheses, and iterating based on measurable outcomes Required Qualifications: Approximately 5 or more years of professional software engineering experience, or equivalent demonstrated through shipped products Strong full stack development foundation across frontend, backend, and API design using TypeScript or JavaScript and one of Java, Python, or Node Hands on experience building with large language models, including tool calling, structured outputs, retrieval augmented generation, and evaluation techniques Familiarity with agentic system design, including multi step reasoning, autonomous tool usage, planning structures, and associated failure modes Experience deploying and operating services in AWS environments, with working knowledge of services such as Lambda, ECS, Fargate, or similar Demonstrated ownership mindset with the ability to self direct, execute, and deliver results in ambiguous environments Preferred Qualifications: Experience in customer experience, contact center technologies, or AI driven CX platforms Familiarity with agent orchestration frameworks such as LangGraph, CrewAI, or similar multi agent coordination approaches Deeper experience with AWS services including Bedrock, Step Functions, SQS, SNS, or infrastructure as code tools such as CDK or Terraform Background in distributed systems, event driven architectures, and observability practices Experience building or operating enterprise SaaS platforms, including multi tenancy, access control, and usage metering Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $115,500.00 - $203,100.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Manage strategic executive relationships and lead multi-year CX roadmaps to drive enterprise transformation and increase retention. | 8+ years in enterprise customer success or consulting in SaaS with proven account management and a bachelor's degree. | Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Role Overview: Drive enterprise transformation by partnering with global organizations to turn customer experience into a measurable growth engine. This role influences how leading brands design, orchestrate, and scale AI-powered customer journeys using Genesys Cloud. You will own strategic relationships with senior executives, aligning technology adoption with business outcomes such as revenue growth, cost efficiency, and customer loyalty. At Genesys, you help organizations deliver more human, empathetic experiences at scale while shaping the future of AI-driven engagement. This position offers direct exposure to enterprise strategy, platform innovation, and executive decision-making, creating a clear path for expanded leadership impact. Key Responsibilities: Own end-to-end strategic relationships with enterprise customers, aligning Genesys Cloud capabilities to business transformation goals and measurable outcomes Lead development of multi-year customer experience roadmaps that improve revenue performance, operational efficiency, and customer satisfaction metrics Deliver executive business reviews that provide data-driven insights, performance analysis, and forward-looking recommendations Influence customer strategy across AI adoption, automation, and omnichannel engagement to drive scalable and differentiated experiences Drive platform adoption and expansion by identifying high-impact use cases and aligning them to business value outcomes Orchestrate cross-functional collaboration across Sales, Product, Professional Services, and Renewals to ensure seamless delivery and growth Establish and execute strategic account plans that increase retention, expansion, and long-term customer value Measure and communicate ROI by linking Genesys solutions to tangible business results such as cost reduction, NPS improvement, and revenue growth Represent the customer voice internally to shape product innovation and go-to-market strategy Required Qualifications: 8+ years of experience in enterprise customer success, management consulting, or business transformation within SaaS or technology environments Demonstrated success managing complex enterprise accounts with annual contract values exceeding $1M Proven ability to influence executive stakeholders such as CIO, COO, CMO, or CCO through strategic advisory and data-driven storytelling Strong background in customer experience transformation, digital channels, AI, and automation technologies Experience developing business cases, value frameworks, and financial impact analyses Commercial acumen with the ability to connect technology investments to measurable business outcomes Experience working with CRM and customer success platforms such as Salesforce and Gainsight Bachelor’s degree in Business, Technology, or a related field Preferred Qualifications: MBA or background in top-tier consulting environments Experience advising on AI-driven customer experience solutions at enterprise scale Strong executive presence with advanced presentation and facilitation skills Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $104,000.00 - $183,000.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Our AI-powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions. Stay connected to learn how we're applying AI to real customer experience challenges and hear about future opportunities. Sign up here. If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

Drive execution of strategic Customer Success initiatives and develop executive-level presentations for senior leadership. | 8+ years in business operations, strategy, consulting, or program management with strong analytical and presentation skills. | Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Senior Manager, Customer Success Strategy & Initiatives About the Role The Senior Manager, Customer Success Strategy & Initiatives plays a critical role in driving the execution of high-impact initiatives that advance Customer Success priorities and business outcomes. This role partners closely with Customer Success leadership to translate strategic direction into actionable plans, insights, and deliverables. This is an ideal opportunity for a highly analytical and execution-oriented professional who thrives in ambiguous environments, enjoys working cross-functionally, and excels at turning ideas into measurable outcomes. The role combines strategic thinking, operational execution, and executive-level communication, with significant exposure to senior leadership. Key Responsibilities Strategy Execution & Initiative Management: • Drive the execution of key Customer Success strategic initiatives from concept through delivery • Translate high-level strategic priorities into structured plans, milestones, and actionable workstreams • Track progress, risks, dependencies, and outcomes across multiple concurrent initiatives • Ensure alignment and momentum across cross-functional stakeholders Research, Insights & Business Analysis: • Conduct deep-dive analysis to support strategic decision-making and initiative development • Synthesize complex and sometimes ambiguous data into clear insights and recommendations • Partner with cross-functional teams (e.g., BizOps, Finance, Product) to gather and interpret data • Support development of business cases, performance tracking, and success metrics Executive Communications & Content Development: • Develop executive-ready presentations, narratives, and briefing materials • Translate insights and strategy into clear, compelling storytelling for leadership audiences • Support preparation for executive reviews, customer events, and key strategic forums • Contribute to thought leadership and strategic messaging Cross-Functional Collaboration: • Partner across Customer Success, Product, Marketing, Finance, and Operations teams • Facilitate alignment across stakeholders with differing priorities and objectives • Support key cross-functional forums and ensure follow-through on actions Operational Excellence & Continuous Improvement: • Enhance processes, tools, and frameworks that support initiative execution and visibility • Identify opportunities to improve efficiency, clarity, and consistency across workstreams • Drive a structured and disciplined approach to managing strategic initiatives Required Qualifications: • 8+ years of experience in business operations, strategy, consulting, program management, or a related field • Strong analytical and problem-solving skills, with the ability to work with complex or imperfect data • Exceptional written and verbal communication skills, including executive-level storytelling • Advanced proficiency in PowerPoint and Excel • Ability to manage multiple priorities in a fast-paced, ambiguous environment • Strong stakeholder management and cross-functional collaboration skills Preferred Qualifications: • Experience in SaaS, technology, or Customer Success environments • Background in consulting, strategy, or business operations • Exposure to strategic initiatives, transformation programs, or executive-level projects • Experience developing executive presentations and business narratives • Familiarity with data tools, analytics platforms, or emerging AI-driven insights tools Professional Competencies: • Highly curious with strong intellectual agility • Comfortable navigating ambiguity and evolving priorities • Detail-oriented with strong follow-through and ownership mindset • Collaborative team player with a proactive approach • Strong business acumen and ability to connect insights to outcomes Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $132,300.00 - $232,700.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Our AI-powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions. Stay connected to learn how we're applying AI to real customer experience challenges and hear about future opportunities. Sign up here. If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

Lead enterprise technology investment portfolio management aligning investments with strategic business objectives. | Requires 10+ years in program/project/portfolio management with leadership experience and strong executive communication skills. | Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. Role Overview: The IT Enterprise PMO plays a critical role in shaping how technology investments are prioritized, governed, and delivered across the organization. As Director, Technology Portfolio Management, you will lead the enterprise portfolio management framework, ensuring technology investments align to strategic priorities, deliver measurable business value, and support long-term growth. At Genesys, we're transforming the customer experience landscape with empathy, AI innovation, and global impact. This role serves as a strategic advisor to technology and business leaders, providing visibility into investment performance, portfolio health, resource capacity, risks, and value realization. You will influence enterprise planning, investment decisions, and governance processes that enable effective prioritization and decision-making across a complex global technology environment. Beyond governance, you will help modernize how portfolio management operates by leveraging AI-enabled insights, advanced planning capabilities, and continuous improvement practices. Joining Genesys means becoming part of a global team that's redefining how companies engage with their customers while offering meaningful opportunities for leadership growth and enterprise-wide impact. Key Responsibilities: • Lead the enterprise technology investment portfolio, driving prioritization, governance, and resource allocation decisions that align technology investments with strategic business objectives and long-term enterprise outcomes • Oversee demand intake, project evaluation, prioritization, and portfolio governance processes • Lead executive portfolio governance forums, delivering strategic insights, investment recommendations, and predictive analysis that inform enterprise decision-making • Establish enterprise-wide value realization frameworks and investment performance metrics, ensuring technology investments deliver measurable business outcomes and strategic returns • Influence enterprise planning, investment governance, and portfolio prioritization decisions by providing actionable insights, recommendations, and scenario-based analysis to executive stakeholders • Partner with senior business and technology leaders to manage cross-functional dependencies, risks, and resource allocation • Establish and maintain portfolio management frameworks, methodologies, and governance standards • Lead implementation and adoption of portfolio management platforms, ensuring data quality and reporting accuracy • Provide leadership, direction, and operational support across the IT Enterprise PMO to strengthen delivery excellence and organizational effectiveness • Partner closely with the IT EPMO Program and Project Delivery team to ensure alignment between portfolio strategy, governance, prioritization, and successful execution of approved initiatives • Support planning, agenda development, analysis, and content preparation for quarterly CIO Operations reviews and executive portfolio discussions • Drive continuous process improvement initiatives across portfolio management, governance, reporting, and delivery practices • Develop and mentor a high-performing portfolio management team while fostering a culture of accountability and continuous improvement • Drive the adoption of AI-enabled tools and workflow orchestration capabilities to improve decision-making, operational efficiency, and portfolio visibility Required Qualifications: • 10+ years of experience in program, project, or portfolio management, including at least 7 years in leadership roles • Demonstrated experience leading enterprise portfolio management, strategic planning, or PMO functions within large-scale global organizations • Experience managing enterprise-scale technology portfolios across multiple business functions • Experience managing complex technology investment portfolios and balancing competing strategic priorities • Deep expertise in portfolio management, project governance, and PMO best practices • Proven ability to influence executive decision-making and drive alignment among VP, SVP, and executive stakeholders without direct authority • Experience advising executive leadership teams on technology investment decisions, portfolio trade-offs, prioritization, and value realization strategies • Demonstrated success leading high-performing teams through organizational complexity and change • Demonstrated success building governance models, operating mechanisms, and performance frameworks that improve organizational effectiveness • Strong executive communication, presentation, and stakeholder management skills • Experience leveraging data, metrics, and reporting to drive strategic decision-making • Demonstrated process improvement expertise, including identifying opportunities, implementing scalable solutions, and driving operational excellence • Bachelor's degree in Business, Information Technology, Engineering, or a related field Preferred Qualifications: • MBA or other advanced business degree • Project Management certification such as PMP or PRINCE2 • Experience supporting technology strategy, annual planning, and investment governance processes at the executive level • Experience partnering with CIO, CTO, CFO, and business leadership teams on enterprise prioritization and investment decisions • Experience with cloud technologies, digital transformation programs, and Agile delivery methodologies • Experience implementing AI-enabled workflow orchestration, portfolio management platforms, advanced reporting solutions, or AI-driven portfolio analytics at scale • Experience supporting mergers, acquisitions, organizational transformation, or large-scale enterprise change initiatives • Experience partnering with Go-to-Market, Finance, and other Corporate Functions, supporting cross-functional initiatives spanning product, sales, marketing, customer success, finance, people operations, legal, and business operations Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $152,300.00 - $267,700.00 Benefits: • Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments Click here to view a summary overview of our Benefits. Working at Genesys • AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. • A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. • Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. • Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. • Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: • Our Talent Acquisition team reviews your application with the hiring team. • A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. • Next, you'll meet the hiring manager and other members of the interview team. • We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. • After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit ;br> Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.