Genesys

Assist in maintaining FedRAMP compliance, support audit activities, and improve security documentation. | Pursuing a degree in Cybersecurity or related field, familiarity with security frameworks, and basic scripting skills. | Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Why this role Genesys powers world-class customer experiences in the cloud. Our Public Sector team maintains FedRAMP Moderate authorization for Genesys Cloud that support U.S. government customers. As a FedRAMP GRC Intern, you’ll help operate and strengthen the security and compliance programs that keep our environments audit-ready and secure. This internship is ideal for students — including veterans and career changers — looking to build practical experience in cybersecurity, governance, risk, and compliance (GRC). You’ll gain hands-on exposure to how large-scale SaaS platforms meet federal security standards like NIST 800-53 and FedRAMP. What You’ll Do • Help maintain the FedRAMP System Security Plan (SSP), policies, procedures, and system diagrams and adopt 20x lessons. • Collect and organize audit evidence for monthly and quarterly continuous monitoring activities. • Support updates to Plans of Action and Milestones (POA&Ms) by verifying remediation progress and documenting results. • Review vulnerability, patching, and configuration reports; summarize findings in dashboards or status updates. • Assist in preparing artifacts for 3PAO and agency reviews, and help coordinate walkthroughs or sampling sessions. • Contribute to playbooks, checklists, and documentation improvements. • Identify automation & improvement opportunities (data cleanup, report generation, or evidence tracking). • Collaborate with teams across Security, Cloud Engineering, Product, and Legal on changes or processes that affect FedRAMP. What You’ll Bring • Currently pursuing a bachelor’s or master’s degree in Cybersecurity, Information Assurance, Computer Science, MIS, or a related discipline. • Strong written communication and attention to detail. • Ability to turn technical details into clear, structured documentation. • Familiarity with one or more of the following: Security and compliance frameworks such as NIST SP 800-53, FedRAMP, or NIST SP 800-171. Security concepts like vulnerability management, configuration baselines, or log analysis. Cloud technologies (AWS, Azure, GCP). • Experience with productivity or workflow tools (Jira, Confluence, N8N etc.). • Comfortable working with datasets; basic scripting knowledge (Python, Go, or similar) is helpful but not required. Preferred Qualifications • Coursework or certifications in cybersecurity or compliance (Security+, CAP, or similar). • Experience (personal experience is acceptable) with vulnerability scanning tools (Tenable/Nessus) or security benchmarks (CIS, STIG). • Prior internship, lab, or research experience in security, compliance, or IT operations. • Military or public sector experience — especially if you’re transitioning from service — is highly valued. Eligibility and work authorization • Must be based in the United States for the duration of the internship. • U.S. citizenship required due to FedRAMP and public sector requirements. • Must be able to pass a background screen appropriate for public sector work. What You’ll Learn • How a global SaaS company implements and maintains FedRAMP and NIST 800-53 controls in production. • The structure of continuous monitoring, change control, and vulnerability management in a regulated environment. • How to work with Security, Engineering, and Product teams to build audit-ready systems that scale. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $0.00 - $0.00 Benefits: • Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Support the Education organization by transforming complex data into insights, developing dashboards, and collaborating with stakeholders. | Requires 3-5 years of experience in data analytics, proficiency in SQL, Tableau, Snowflake, and data modeling, with strong communication skills. | locations Indianapolis, IN Texas, USA Arizona, USA North Carolina, USA time type Full time posted on Posted 2 Days Ago job requisition id JR109468 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Reports to: Manager, Education Global Data & Analytics Location: Remote within US (not limited to the states that the job is tagged to) Job Summary The Business Analyst supports the Genesys Education organization by transforming complex data into clear, actionable insights that drive operational efficiency and supports data-driven decisions making. Using Snowflake and Tableau, this role develops scalable dashboards, reports, and analyses that help stakeholders understand consumption and performance trends and helps to identify opportunities for improvement. The ideal candidate is highly analytical, fluent in SQL, and able to collaborate across teams to drive Education’s data strategy and support operational growth. Key Responsibilities: Data Analytics & Insights • Extract, transform, and analyze data from various sources, to include platforms such as Snowflake to identify performance trends, key metrics, and opportunities for improvement. • Build statistical models and data outputs to support strategic planning and operational decision-making. • Help to provide insights and recommendations to leadership based on data-driven findings Reporting & Dashboard Development • Assist in the design, development, and maintenance of Tableau dashboards that provide key performance indicators (KPIs), learner outcomes, training effectiveness, and operational metrics. • Create automated and scalable reporting solutions that simplify access to data and insights for cross-functional use. • Drive regular touchpoints with various stakeholders to continuously refine dashboards based on evolving business needs and stakeholder feedback. Collaboration & Stakeholder Engagement • Work closely with cross-functional teams to understand data needs and deliver actionable insights. • Lead data-driven discussions and support leaders in interpreting analytics to guide strategic decisions. • Translate complex analytical concepts into clear, accessible language for non-technical audiences. Strategy & Process Improvement • Ability to assist in the development of a long-term analytics strategy for the Education organization. • Ability to identify opportunities to improve on data governance, reporting processes, and analytical frameworks. • Support projects focused on enhancing operational efficiency and program performance with the use of data outputs and metrics. Skills & Requirements • BA/BS in Business or related field or MBA • 3-5 years of related operations and job experience • Strong skillset in SQL, data modeling, Tableau, Snowflake and analytics tools; familiarity with data w arehouse concepts and Snowflake architecture. • Proficiency in Excel; experience with complex formulas and data presentation • Working knowledge of data modeling , ETL concepts, and analytics best practices • Ability to clearly communicate insights, both verbally and visually, to stakeholders at all levels • Comfortable working across teams, building strong relationships, and influencing decisions through data • Ability to quickly understand complex software and concepts • A drive to learn and master new technologies and techniques. • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands • Ability to take initiative and be proactive • Ability to work independently and be resourceful #LI-Remote Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $80,200.00 - $149,000.00 Benefits: • Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com . You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Developing and maintaining search capabilities and distributed systems at scale. | Strong Java and Spring experience, expertise in Elasticsearch, AWS, Kafka, and designing scalable search solutions. | Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. The Search team is responsible for providing best practices, infrastructure and search capabilities for the platform. As a Software Architect you will collaborate with software engineers, product managers, and other teams to develop, maintain, and deliver new search capabilities. Search at large scale, requires specialized systems and design to handle high volumes efficiently. This includes maintaining services that handle millions of events per minute which are searchable in realtime, managing big data pipelines that process terrabytes of data nightly and support public APIs that provide full text search across many business functions. Key Responsibilities • Develop and deploy software to improve platform features, reliability, and performance • Collaborate across engineering to advocate for best search practices. • Actively participate in team code reviews • Troubleshoot and resolve production issues in real-time as necessary. What We’re Looking for • Strong Java engineering background and experience with Spring • Expertise in distributed systems and microservices architecture • Knowledge of AWS services • Knowledge of event based architecture • Expertise in Elasticsearch (or equivalent), query and indexing optimization • Expertise in designing large scalable search solutions from requirements to delivery Technologies We Use: • Java for development • Elasticsearch • AWS for cloud infrastructure (EC2, S3, Lambda) • Kafka for event driven system • CI/CD for automation, testing, and scaling If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Manage enterprise customer relationships, coordinate cross-functional teams, conduct business reviews, and develop success plans. | 6+ years of customer success or related experience, proven enterprise relationship management skills, strong communication and stakeholder management abilities, proficiency with CRM and customer success platforms. | Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Position Purpose We are seeking a collaborative Customer Success Manager to drive customer value realization and foster strong partnerships across our organization. The ideal candidate will understand customer experience (CX) fundamentals while expertly orchestrating internal resources to ensure customer success. Key Responsibilities • Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor. • Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams. • Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities. • Develop and execute customer success plans aligned with clients' business objectives. • Proactively identify and coordinate resolution of customer needs through cross-functional partnerships • Monitor customer health metrics and drive adoption of solutions Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. Required Qualifications Experience & Education • 6+ years of Customer Success Management experience. • Bachelor’s degree in business management or related field required. • Proven track record of managing enterprise customer relationships. • Strong business acumen with demonstrated ability to understand customer objectives. • Excellence in cross-functional collaboration and stakeholder management. • Experience preparing and delivering executive-level presentations. • Proficiency with CRM systems and customer success platforms. Key Competencies • Collaborative Leadership: Excellence in unifying diverse teams to achieve customer outcomes. • Strategic Thinking: Ability to understand business challenges and coordinate appropriate solutions. • Relationship Building: Skill in developing strong partnerships with customers and internal teams. • Business Acumen: Understanding of business metrics and value drivers. • Project Management: Capability to manage multiple concurrent initiatives. • Communication: Outstanding written and verbal skills with ability to present to senior stakeholders. • Stakeholder Management: Experience in aligning multiple parties toward common goals. Success Metrics • Customer satisfaction and retention rates • Quality of cross-functional collaboration • Effectiveness of Quarterly Business Reviews • Product adoption and feature utilization • Customer advocacy and reference ability Customer Focus • Extremely strong customer-facing skills • Proactive mindset with strong follow-through • Ability to translate complex technical concepts into business value. • Experience driving customer advocacy and satisfaction. Additional Requirements • Travel: Less than 30% Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $98,200.00 - $182,400.00 Benefits: • Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Support the Education organization by transforming complex data into insights, developing dashboards, and collaborating with stakeholders. | Requires 3-5 years of experience in data analytics, proficiency in SQL, Tableau, Snowflake, and data modeling, with strong communication skills. | Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Reports to: Manager, Education Global Data & Analytics Location: Remote within US (not limited to the states that the job is tagged to) Job Summary The Business Analyst supports the Genesys Education organization by transforming complex data into clear, actionable insights that drive operational efficiency and supports data-driven decisions making. Using Snowflake and Tableau, this role develops scalable dashboards, reports, and analyses that help stakeholders understand consumption and performance trends and helps to identify opportunities for improvement. The ideal candidate is highly analytical, fluent in SQL, and able to collaborate across teams to drive Education’s data strategy and support operational growth. Key Responsibilities: Data Analytics & Insights • Extract, transform, and analyze data from various sources, to include platforms such as Snowflake to identify performance trends, key metrics, and opportunities for improvement. • Build statistical models and data outputs to support strategic planning and operational decision-making. • Help to provide insights and recommendations to leadership based on data-driven findings Reporting & Dashboard Development • Assist in the design, development, and maintenance of Tableau dashboards that provide key performance indicators (KPIs), learner outcomes, training effectiveness, and operational metrics. • Create automated and scalable reporting solutions that simplify access to data and insights for cross-functional use. • Drive regular touchpoints with various stakeholders to continuously refine dashboards based on evolving business needs and stakeholder feedback. Collaboration & Stakeholder Engagement • Work closely with cross-functional teams to understand data needs and deliver actionable insights. • Lead data-driven discussions and support leaders in interpreting analytics to guide strategic decisions. • Translate complex analytical concepts into clear, accessible language for non-technical audiences. Strategy & Process Improvement • Ability to assist in the development of a long-term analytics strategy for the Education organization. • Ability to identify opportunities to improve on data governance, reporting processes, and analytical frameworks. • Support projects focused on enhancing operational efficiency and program performance with the use of data outputs and metrics. Skills & Requirements • BA/BS in Business or related field or MBA • 3-5 years of related operations and job experience  • Strong skillset in SQL, data modeling, Tableau, Snowflake and analytics tools; familiarity with data w arehouse concepts and Snowflake architecture. • Proficiency in Excel; experience with complex formulas and data presentation • Working knowledge of data modeling , ETL concepts, and analytics best practices • Ability to clearly communicate insights, both verbally and visually, to stakeholders at all levels • Comfortable working across teams, building strong relationships, and influencing decisions through data • Ability to quickly understand complex software and concepts  • A drive to learn and master new technologies and techniques.  • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands  • Ability to take initiative and be proactive  • Ability to work independently and be resourceful    #LI-Remote Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $80,200.00 - $149,000.00 Benefits: • Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Lead AI customer experience initiatives, influence sales strategies, and serve as a subject matter expert to drive growth and adoption. | Extensive experience in AI, customer experience technology, and sales, with strong communication and strategic skills. | Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary: The AI and Experience Orchestration Director brings deep expertise in AI powered customer experience to account teams and clients, helping to translate client’s business goals into impactful AI use cases that deliver measurable outcomes and, in turn, helping to drive sales and adoption of Genesys native AI capabilities. At Genesys, we are transforming the customer experience landscape with empathy, innovation, and intelligent orchestration that empowers organizations to drive meaningful change. Joining Genesys means becoming part of a global team that is redefining how companies engage with our customers while fostering a collaborative and inclusive culture. Key responsibilities include (but not limited to): • Demonstrate advanced expertise in AI, and lead detailed discussions with technical and business stakeholders • Engage confidently with senior and C-level leaders, and orchestrate complex opportunities across internal and external teams • Influence and guide sales strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting • Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives • Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives • Serve as a trusted subject matter expert internally, and model best practice sales motions that elevate capabilities across the wider team • Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration • Lead customer workshops that shape AI use cases, prioritization frameworks, and pilot opportunities • Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services • Ad-hoc duties as required by management Key Cultural Values (how we do it): • Embrace Empathy: As a specialist sales team, we are strategic partners to our colleagues (primarily AEs and sales managers) and to Genesys clients. Their goals are our goals, and we connect regularly through authentic conversations. • Fly in formation: We are team players in everything we do. As specialists, we work with and through our assigned AEs, managers, and other colleagues (e.g., Customer Success and Professional Services) to deliver results. We stay in formation by speaking the language of MEDDPICC, being highly aware of and deeply involved in what’s happening in our assigned territories, and adding value at every turn with our perspective, presence, and work products. • Go big: We are experts in AI and change agents within Genesys. Where appropriate and with empathy, we challenge colleagues, clients, and ourselves to think and act boldly to deliver greater innovation and outcomes for all parties. Minimum experience: • Strong subject matter expertise in AI and customer experience technology, with excellent verbal and written communication skills • 10 to 12 years of sales and/or presales experience in software, cloud, and/or AI-related domains • Experience with AI-powered customer experience and conversational AI solutions • Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes • Ability to create effective territory and account strategies that support growth objectives • Strong critical thinking, problem solving, and communication skills • Effective presentation skills with the ability to serve as a compelling subject matter expert • Ability to manage multiple concurrent work streams and support numerous in-flight opportunities across teams Desirable Skills: • Experience in sales overlay, specialist, and/or subject matter expert functions highly preferred Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $125,300.00 - $232,700.00 Benefits: • Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Oversee and lead support programs, optimize processes, and collaborate across teams to enhance support operations. | Requires 5+ years in product support or operational leadership, team management experience, and strong project management skills. | This a Full Remote job, the offer is available from: United States, Indiana (USA), Kansas (USA), North Carolina (USA), Texas (USA) Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Description: The Senior Manager, Program Mgmt and Tools, is a strategic and operational leader responsible for overseeing a team of Program Managers and driving the successful implementation of key projects, processes, and initiatives that enhance the overall support experience. This role ensures alignment between product support operations, cross-functional partners, and organizational goals. The Senior Manager will champion continuous improvement, operational excellence, and high-quality service delivery across the product support organization. Job Title: Senior Manager, Program Mgmt & Tools Department & Team: WFM & Support Ops Reports to: Kim Anthony Location: Remote Summary: The Senior Manager, Program Mgmt and Tools is a strategic leader responsible for overseeing a team of Program Managers and ensuring the successful execution of key projects and process improvements within the product support organization. This role drives operational excellence by managing end-to-end program delivery, optimizing support processes, and fostering strong cross-functional collaboration. The Senior Manager ensures that initiatives are delivered on time, aligned with business goals, and designed to enhance the customer and employee experience. Through effective leadership, communication, and continuous improvement, this role plays a critical part in strengthening the efficiency, scalability, and quality of product support operations. Key Responsibilities: Leadership & Team Management • Lead, mentor, and develop a team of Program Managers responsible for product support initiatives and operational improvements. • Set clear goals, priorities, and expectations to ensure accountability and strong performance across the team. • Foster a culture of collaboration, innovation, and continuous improvement. Program & Project Oversight • Oversee planning, execution, and delivery of programs and projects focused on improving support operations, customer experience, and internal efficiency. • Ensure project timelines, scope, and quality standards are met through strong governance and proactive risk management. • Evaluate program outcomes and drive adjustments or enhancements where necessary. Process Improvement & Operational Excellence • Identify opportunities to optimize and standardize support processes across products, teams, and regions. • Partner with cross-functional teams (Product Management, Engineering, Customer Success, Operations) to streamline workflows and remove operational barriers. • Implement best practices, tools, and methodologies to ensure scalable and sustainable processes. Stakeholder Collaboration & Communication • Serve as a key point of contact for program updates, decisions, and escalations. • Communicate program progress, risks, and successes to leadership and cross-functional stakeholders. Requirements: • 5+ years of experience in product support, program management, or operational leadership roles. • Demonstrated experience managing and developing high-performing teams. • Strong background in project and program management methodologies. • Proven success driving process improvements and operational excellence. • Excellent communication, stakeholder management, and cross-functional collaboration skills. • Ability to thrive in a fast-paced, dynamic, and evolving environment. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $114,200.00 - $212,200.00 Benefits: • Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. This offer from "Genesys" has been enriched by Jobgether.com and got a 85% flex score.

Lead strategy, design, and delivery of HR analytics and performance measurement to drive HR transformation and operational improvements globally. | 10+ years in HR analytics or operations strategy with expertise in performance measurement, data visualization, process improvement, and strong leadership and communication skills. | Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. The Senior Manager - HR Transformation & Operations leads the strategy, design, and delivery of HR analytics and performance measurements across the global People Operations organization. This role transforms data into actionable insights that guide decision making, demonstrate business value, and shape the evolution of HR’s digital and operational transformation. The position partners across HR Operations, HR teams, and IT to define key performance indicators, measure transformation outcomes, and build a storytelling framework that connects the HR Transformation portfolio to business impact. This leader drives visibility, accountability, and continuous improvement through data excellence and insight driven strategy. Key Responsibilities: Strategic Measurement and KPI Framework • Develop and maintain a global performance measurement strategy that aligns with HR transformation priorities, HR strategy, and enterprise objectives. • Define and implement key performance indicators (KPIs) for operational efficiency, service delivery, digital adoption, and employee experience. • Partner with senior HR and business leaders to establish data baselines, benchmarks, and success metrics for transformation initiatives. • Ensure alignment between HR data strategies and enterprise performance frameworks. Data Analysis and Insight Generation • Lead the collection, analysis, and interpretation of data across HR operations, shared services, and transformation projects. • Translate data into meaningful insights and narratives that influence strategic decisions and resource prioritization. • Use advanced analytics and visualization tools to identify patterns, trends, and opportunities for process optimization and automation. • Partner with the HRIS, HRSS, and HRPMO teams to ensure high data quality, consistency, and integrity across systems. Reporting, Dashboards, and Storytelling • Design and oversee executive level dashboards and reports that provide a clear view of operational performance, transformation progress, and business impact. • Build data storytelling frameworks that connect HR performance to business outcomes such as efficiency, productivity, and employee engagement. • Present findings and recommendations to HR leadership and executive stakeholders in a compelling, insight driven format. • Continuously improve the reporting ecosystem by incorporating automation, predictive analytics, and AI driven visualization. Operational Optimization and Decision Support • Use insights and data models to identify process inefficiencies, gaps, and opportunities for standardization or automation. • Partner with HR Operations, Knowledge Management, and PMO teams prioritize improvements based on business value and impact. • Provide recommendations and business cases to support investment decisions in HR technology, process redesign, or service delivery enhancements. Collaboration and Capability Building • Foster a data driven mindset across People Operations by providing tools, training, and consultation to HR leaders and process owners. • Partner with Finance, IT, and Analytics Centers of Excellence to align methodologies and share best practices. • Ensure HR data strategies are compliant with privacy, governance, and ethical AI standards. Continuous Improvement and Innovation • Continuously evaluate the effectiveness of performance metrics and evolve frameworks to meet changing business needs. • Monitor emerging trends in HR analytics, digital transformation measurement, and data storytelling to keep Genesys at the forefront of insight driven people operations. • Champion experimentation and learning through pilot analytics projects and innovation sprints. Qualifications • 10 or more years of progressive experience in HR analytics, business intelligence, or operations strategy within a global organization. • Demonstrated expertise in designing and implementing performance measurement frameworks and KPI dashboards. • Strong proficiency with data visualization and analytics tools. • Proven ability to interpret complex data and translate insights into actionable recommendations for senior leadership. • Expertise in process improvement methodologies such as Lean, Six Sigma, or Design Thinking. • Strong collaboration and communication skills, with the ability to influence at all levels of the organization. Preferred Skills • Experience leading analytics initiatives in large-scale HR transformation programs. • Familiarity with AI and predictive analytics models in HR. • Process Improvement methodology certification. #LI-Remote Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $123,300.00 - $228,900.00 Benefits: • Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Develops and maintains HR performance metrics, analyzes data for insights, and supports HR transformation initiatives. | Requires 10+ years in HR analytics or operations, proficiency in data visualization tools, and experience with HR transformation projects. | Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. The Senior Manager - HR Transformation & Operations leads the strategy, design, and delivery of HR analytics and performance measurements across the global People Operations organization. This role transforms data into actionable insights that guide decision making, demonstrate business value, and shape the evolution of HR’s digital and operational transformation. The position partners across HR Operations, HR teams, and IT to define key performance indicators, measure transformation outcomes, and build a storytelling framework that connects the HR Transformation portfolio to business impact. This leader drives visibility, accountability, and continuous improvement through data excellence and insight driven strategy. Key Responsibilities: Strategic Measurement and KPI Framework Develop and maintain a global performance measurement strategy that aligns with HR transformation priorities, HR strategy, and enterprise objectives. Define and implement key performance indicators (KPIs) for operational efficiency, service delivery, digital adoption, and employee experience. Partner with senior HR and business leaders to establish data baselines, benchmarks, and success metrics for transformation initiatives. Ensure alignment between HR data strategies and enterprise performance frameworks. Data Analysis and Insight Generation Lead the collection, analysis, and interpretation of data across HR operations, shared services, and transformation projects. Translate data into meaningful insights and narratives that influence strategic decisions and resource prioritization. Use advanced analytics and visualization tools to identify patterns, trends, and opportunities for process optimization and automation. Partner with the HRIS, HRSS, and HRPMO teams to ensure high data quality, consistency, and integrity across systems. Reporting, Dashboards, and Storytelling Design and oversee executive level dashboards and reports that provide a clear view of operational performance, transformation progress, and business impact. Build data storytelling frameworks that connect HR performance to business outcomes such as efficiency, productivity, and employee engagement. Present findings and recommendations to HR leadership and executive stakeholders in a compelling, insight driven format. Continuously improve the reporting ecosystem by incorporating automation, predictive analytics, and AI driven visualization. Operational Optimization and Decision Support Use insights and data models to identify process inefficiencies, gaps, and opportunities for standardization or automation. Partner with HR Operations, Knowledge Management, and PMO teams prioritize improvements based on business value and impact. Provide recommendations and business cases to support investment decisions in HR technology, process redesign, or service delivery enhancements. Collaboration and Capability Building Foster a data driven mindset across People Operations by providing tools, training, and consultation to HR leaders and process owners. Partner with Finance, IT, and Analytics Centers of Excellence to align methodologies and share best practices. Ensure HR data strategies are compliant with privacy, governance, and ethical AI standards. Continuous Improvement and Innovation Continuously evaluate the effectiveness of performance metrics and evolve frameworks to meet changing business needs. Monitor emerging trends in HR analytics, digital transformation measurement, and data storytelling to keep Genesys at the forefront of insight driven people operations. Champion experimentation and learning through pilot analytics projects and innovation sprints. Qualifications 10 or more years of progressive experience in HR analytics, business intelligence, or operations strategy within a global organization. Demonstrated expertise in designing and implementing performance measurement frameworks and KPI dashboards. Strong proficiency with data visualization and analytics tools. Proven ability to interpret complex data and translate insights into actionable recommendations for senior leadership. Expertise in process improvement methodologies such as Lean, Six Sigma, or Design Thinking. Strong collaboration and communication skills, with the ability to influence at all levels of the organization. Preferred Skills Experience leading analytics initiatives in large-scale HR transformation programs. Familiarity with AI and predictive analytics models in HR. Process Improvement methodology certification. #LI-Remote Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $123,300.00 - $228,900.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Want to join Genesys but don’t see a role that matches your skills right now? Join our Talent Community! You’ll receive Genesys updates and job openings Sign up here. If a Genesys employee referred you, please use the link they sent you to apply. Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Manage and produce customer video success stories end-to-end, collaborating cross-functionally to align content with brand and business goals. | 6+ years in video production with strong storytelling skills, proficiency in video editing software, project management experience, and excellent communication skills. | Overview Join to apply for the Customer Video Content Manager role at Genesys Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together. The Customer Advocacy and Engagement team at Genesys is growing, and we’re looking for a Customer Video Content Manager to join us. We need a creative video content leader who excels in crafting compelling customer narratives at scale, delivering customer video content that people want to watch. Ultimately, your purpose is this: You’ll co-lead the creation of impactful customer success stories and grow both the impact and volume of our customer success stories. You will specialize in the end-to-end content creation process with a concentration on video testimonial content, ensuring our customer stories are innovative, aligned with brand and are strategically aligned with company objectives. You’ll collaborate with other teams spanning partners, marketing, sales and customer success to drive pipeline, booking and adoption influence through compelling, high-quality customer narratives that resonate with customers and prospects. You have a proven track record as a creative leader with experience aligning customer stories to business goals. You excel in designing and producing compelling narratives and are a highly organized, strategic thinker with a passion for storytelling and content creation. You collaborate cross-functionally on planning and executing customer video production with efficiency and effectiveness. You have stellar interpersonal and communication skills, are energized by uncovering great stories to tell the world and have a roll-up-your-sleeves attitude to get creative when faced with constraints. OUR TEAM MISSION Our mission is to convert our customers to advocates for life. We capture and amplify their stories for they are the heroes of our story -- and our most powerful sales and marketing asset. We grow an active and enthusiastic community of advocates that fuel smart strategies, bold innovations and big results for us and each other by sharing ideas and lessons learned in customer and employee experience. As a team, we measure our success in the amount of relevant customer stories produced, customer program engagement/feedback, advocacy community/reference participation and pipeline, booking and renewal rate influence. How We Work Our team is highly collaborative. We embrace change, work hard, trust each other, focus on progress over perfection and prioritize what moves the needle. To go big, we say no to the status quo and try new things constantly. We dare to fail, listen, learn and grow as a team to continuously raise the bar. We are a corporate family. We thrive on openness, authenticity, caring and belonging. Responsibilities Customer Story Concepting & Management Collaborate daily with the Director of Customer Stories to manage and prioritize the customer story pipeline and align on content type and format Manage the production of customer success video content, overseeing logistics, scripting, budgeting, and vendor collaboration. Manage the capture of interviews, coordinating both in-house productions and vendor-led projects. Cross-Team Collaboration & Brand Alignment Support the execution of our annual Customer Orchestrator Innovation Awards by vetting and developing nominations for video content. Work closely with the Art and Creative Directors to maintain brand alignment and ensure that all visual content supports Genesys' identity. Co-lead the content, campaign, and publishing strategy for customer stories, ensuring maximum impact. Customer Engagement Work closely with customers before and during the filming process to deliver smooth logistics for on-site or remote filming and ensure their comfort and satisfaction with the representation of their story. Coordinate with Customer Advocacy and Engagement leads to obtain necessary approvals from customers on final edits and ensure all legal and brand guidelines are followed, including media releases and permissions. Manage Video Productions Oversee the creative direction and production of video testimonials, providing leadership on both content strategy, scripting and execution. Research and develop new creative approaches to video storytelling, including the use of AI and innovative production techniques. Partner with Customer Advocacy team members and marketing stakeholders to establish new types of video campaigns and promote content across various channels. Edit custom video content, including managing foreign language versions when necessary. Coordinate with other departments to share resources as needed and maintain equipment, ensuring its reliability for future projects. Performance Tracking & Optimization Monitor and analyze the performance of customer story videos, tracking key metrics such as views, engagement, and conversions. Optimize video content based on performance data and customer feedback to improve future video projects. Keep up to date with trends and innovations in video production and digital storytelling to continuously enhance content quality. Requirements Education: Bachelor's degree in Film Production, Media, Marketing, Communication or a related field. Experience: 6+ years of professional experience in video pre- and post-production, including editing, preferably with a focus on customer stories, interviews or corporate storytelling. Storytelling skills Excellent visual storytelling skills with the ability to translate customer experiences into engaging video narratives. Experience in interviewing customers and translating complex topics into relatable, impactful stories. A keen eye for detail, design, and pacing in video production. Technical Skills Proficient in video editing tools like Adobe Premiere Pro, After Effects, and Audition as well as program management software (e.g. Asana). Strong knowledge of video production techniques, including lighting, sound, and camera operation. Experience with motion graphics and animation software is a plus. Familiarity with various video formats, codecs, and optimization techniques for web and social media platforms. Communication & Interpersonal Skills Excellent verbal and written communication skills, with the ability to build rapport with customers and internal stakeholders. Strong project management skills with the ability to manage multiple video projects simultaneously. Ability to work collaboratively with cross-functional teams, external production partners, and customers. Problem-Solving and Creative Thinking Fresh new ideas for video content and ability to troubleshoot and creatively solve challenges that arise during the video production process. Portfolio: A portfolio or reel showcasing previous video production work, particularly with customer stories, interviews, or similar content. Customer-centric mindset: Passion for understanding and amplifying the voice of the customer, with a customer-first attitude. Preferred Qualifications Specific experience with Genesys or familiarity with B2B marketing or working in SaaS/technology industries. Experience creating video content for social media platforms like YouTube, LinkedIn and Instagram. Knowledge of remote video recording tools and techniques, including the use of virtual interview setups. Compensation This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $97,000.00 - $180,000.00 Benefits Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. To learn more, visit www.genesys.com. Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. #J-18808-Ljbffr

Lead AI positioning and messaging strategy, drive cross-functional alignment, execute go-to-market plans, and build a high-performing product marketing team focused on AI and workforce engagement. | 12+ years of leadership in technology and marketing, strong AI technical understanding, proven ability to deliver complex initiatives, excellent communication and collaboration skills. | Join to apply for theProduct Marketing Director, AI & WEMrole atGenesys 14 hours ago Be among the first 25 applicants Join to apply for theProduct Marketing Director, AI & WEMrole atGenesys Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Summary:This is an exciting opportunity to lead at the heart of AI innovation across Genesys Cloud. As theDirector of AI and Workforce Engagement Management , youll shape how AI is embedded into everything we do across customer and employee experience driving smarter, more connected, and more impactful outcomes.Youll use your AI expertise to bridge the gap between advanced technology and everyday value, turning complex capabilities into solutions that make work easier, decisions sharper, and experiences better. Success in this role requires strong product marketing expertise and leadership skills you will lead a team of Product Marketing professionals to crafting positioning, messaging, and go-to-market strategies that resonate with customers, inspire adoption, and enable sales success.Creativity will be key. Youll bring fresh ideas and innovative thinking to differentiate our AI story in the market. Youll unite product, marketing, and sales teams along with operations and technology to align strategy, drive execution, and amplify our impact, building trust, momentum, and measurable business results.Youll also thrive in a fast-paced tech environment where priorities shift and new opportunities emerge quickly. You wont be rattled by change instead, youll embrace it, pivot when needed, and keep teams focused and motivated as we move fast to stay ahead.If youre passionate about AI, energized by creativity, and skilled at turning bold ideas into market success, this role puts you at the forefront of innovation guiding how AI powers the next chapter of Genesys Cloud.Key Responsibilities:Lead the strategic vision and execution for AI positioning and messaging across the Genesys Cloud platform including, but not limited to, Workforce Engagement Management (WEM) ensuring it delivers measurable impact for customers, employees, and the business. Shape and articulate the value of AI in Genesys Cloud, translating technical capabilities into clear, compelling narratives that resonate with diverse audiences and drive engagement. Executive Engagement: Build trusted relationships with executive stakeholders, driving alignment on priorities and ensuring AI and WEM strategies are fully integrated with Genesys broader business objectives. Partner closely with cross-functional teams including product, engineering, marketing, sales, and customer success to ensure consistent AI storytelling, alignment in execution, and shared success metrics. Champion AI-enabled innovation across all Genesys Cloud capabilities, highlighting how AI enhances productivity, decision-making, and customer experience. Develop and execute go-to-market strategies and internal enablement programs for AI-driven solutions, including communications, training, and resources that inspire adoption and advocacy. Represent Genesys in the market as a thought leader in AI, engaging with customers, partners, and industry forums to showcase our vision and leadership. Team Leadership & Talent Development: Build, lead, and inspire a high-performing team that blends technical, creative, and strategic skills. Identify and nurture top talent, creating an environment that fosters growth, innovation, and collaboration. Measure and refine impact, using data and feedback to optimize positioning, messaging, and execution to maintain leadership in AI innovation.Minimum Requirements:1012+ years of relevant experience, including leadership roles that combine technology, marketing, and people engagement. Proven track record of delivering complex, multi-stakeholder initiatives from strategy to execution in AI, digital transformation, or workforce innovation. Strong technical understanding of AI concepts, tools, and trends, paired with the ability to communicate them in accessible, inspiring ways. Exceptional leadership and interpersonal skills, with a reputation for integrity, collaboration, and building trust. Demonstrated creative thinking and problem-solving abilities, especially in ambiguous, fast-changing environments. Experience driving cross-functional alignment and influencing at the senior leadership level. Skilled in storytelling, data-driven decision making, and outcome-based planning. Highly desirable: Deep experience with AI technologies and solutions, ideally gained in fast-paced technology environments, with a track record of bringing innovation to market.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidates experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$150,300.00 - $279,100.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 2448 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.Seniority levelSeniority levelDirector Employment typeEmployment typeFull-time Job functionJob functionMarketing and Information Technology IndustriesIT Services and IT Consulting and Software Development Referrals increase your chances of interviewing at Genesys by 2x Sign in to set job alerts for Director of Product Marketing roles.Georgia, United States $175,000.00-$185,000.00 1 week ago Director of Brand Marketing (Restaurants)Sandy Springs, GA $140,000.00-$170,000.00 2 days ago Atlanta, GA $160,000.00-$186,000.00 2 days ago Atlanta, GA $160,000.00-$240,000.00 3 weeks ago Senior Director of Product, Partner & Enablement MarketingAtlanta, GA $90,000.00-$100,000.00 1 week ago Senior Director, Global Marketing AutomationSenior Director of Product, Partner & Enablement MarketingDirector, Global Marketing Communications & Experience IntelligenceAtlanta, GA $160,000.00-$186,000.00 1 day ago Atlanta, GA $173,500.00-$231,500.00 4 months ago Director of Digital Marketing, Flooring ProductsAtlanta, GA $84,480.00-$112,640.00 4 weeks ago Atlanta, GA $148,000.00-$237,000.00 1 week ago Georgia, United States $204,900.00-$345,700.00 1 week ago Atlanta, GA $90,000.00-$130,000.00 1 month ago Associate Director / Director - Product MarketingAtlanta, GA $115,000.00-$200,000.00 2 days ago Director of Marketing Strategy & Customer Engagement (59375)Director of Digital Marketing, Flooring ProductsWere unlocking community knowledge in a new way. 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Lead enterprise PMO and serve as Chief of Staff to CIO, driving strategic program execution, portfolio governance, and executive alignment. | 15+ years in IT or enterprise PMO leadership with 10+ years people leadership, deep agile and portfolio management expertise, executive presence, and experience with delivery tools. | Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Title: Vice President, Enterprise PMO & Chief of Staff to the CIO Genesys is seeking a dynamic leader to head our Enterprise Program Management Office (PMO) while serving as Chief of Staff to the CIO. This dual-role executive will drive enterprise-wide strategic program execution, enabling Genesys to accelerate our transformation as we lead the Experience as a Service category. In this highly visible role, you will oversee enterprise portfolio governance, facilitate cross-functional alignment, and act as a strategic advisor to the CIO, helping translate executive priorities into actionable programs. You’ll lead a high-performing PMO team, drive operational excellence, and orchestrate the rhythm of the IT leadership team to ensure our initiatives deliver business impact. Key Responsibilities Enterprise PMO Leadership: • Collaborate with executive leadership to translate enterprise strategy into actionable portfolios, strategic themes, and delivery roadmaps • Establish and evolve enterprise-wide portfolio governance, ensuring transparency, accountability, and alignment to strategic priorities • Develop and implement a lean intake process to prioritize work, allocate resources, and provide clear visibility into portfolio performance • Oversee program delivery across IT and business units, supporting consistent methodologies, templates, and performance standards • Deliver timely and insightful portfolio analytics to inform investment decisions and capacity planning • Promote a culture of accountability and continuous improvement through metrics, retrospectives, and feedback loops Strategic Program Execution: • Dive deep into delivery teams to identify risks, resolve issues, and drive execution against cross-functional roadmaps • Institutionalize agile practices and lean governance to improve predictability and responsiveness • Facilitate cross-functional negotiations and trade-offs to ensure alignment around sequencing and delivery timelines • Build and evolve an IT M&A playbook, leading diligence, planning, integration, and synergy realization activities Chief of Staff to the CIO: • Operate as a strategic advisor and thought partner to the CIO on organizational priorities and executive initiatives • Manage the CIO’s operational cadence, including meeting agendas, planning cycles, and leadership offsites • Drive executive communications, briefings, and stakeholder engagement on behalf of the CIO • Coordinate cross-functional alignment on initiatives driven or sponsored by the CIO • Lead special projects on behalf of the CIO, ensuring timely execution and measurable outcomes Required Qualifications • Minimum 15 years of progressive leadership experience in IT, strategy, or enterprise PMO roles, including 10+ years in people leadership. • Bachelor’s or advanced degree • Proven success leading enterprise PMO functions or large-scale transformation programs • Exceptional executive presence and communication skills with a strong ability to influence senior stakeholders • Deep knowledge of agile, waterfall, and hybrid delivery frameworks, and tools (e.g., Jira, GitHub, MS Project) • Strong capability in managing complex interdependencies and align diverse stakeholders around common goals • Experience in a consulting firm or high-growth enterprise preferred • High degree of initiative, with the ability to bring structure and clarity to ambiguous situations • Advanced analytical, critical thinking, and problem-solving skills Preferred Qualifications • Master’s degree in business administration, Technology Management, or a related field • Prior experience working directly with CIOs or in Chief of Staff roles • Change management certification (e.g., PROSCI) • Experience with enterprise portfolio management tools (e.g., Planview, Clarity) #LI-Remote #LI-AR1 Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $202,000.00 - $375,200.00 Benefits: • Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments More details about our company benefits can be found at the following link: https://mygenesysbenefits.com If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Lead and coach a team of Customer Success Managers to grow and retain customers, manage renewals and upsells, and collaborate cross-functionally to ensure customer success. | 8+ years in relationship management, 5+ years managing SaaS CSM teams of 10+, experience with ARR 100mm+, strong leadership, communication, and familiarity with CX technology. | locations Texas, USA Missouri, USA Illinois, USA time type Full time posted on Posted Yesterday job requisition id JR108199 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Title: Senior Director, Customer Success Department & Team: Customer Success & Services - CSM North America Summary: The goal of this Senior Director, Customer Success role is to lead a team of Customer Success Managers (CSMs) focusing on the growth and retention of Genesys’ customers. Your goal is to coach, develop, manage and enable the Customer Success Managers in support of their responsibilities. Key Responsibilities: The Senior Director leads and works with their team of CSMs as they advocate and champion their customers’ journeys and orchestrate the right strategies, products, and services to help customers rapidly realize their business outcomes. The Senior Director works closely with leaders from other Genesys functions to ensure a One Genesys approach to customer success. In this role, the primary responsibilities will include (but are not limited to): • Lead your team as they manage a portfolio of customers, guiding them to apply a consistent approach for success management, and providing executive oversight, as necessary • Lead your team in identifying and managing client renewal and retention opportunities for additional revenue and growth through upselling and cross-selling • Coach your team to apply ‘empathy in action’, to understand customers’ business value drivers, success criteria, and KPIs in order to develop and execute Customer Success Plans (actionable blueprints by which Genesys and customers can achieve mutual success) • Support your team in helping customers achieve their business outcomes by consuming and adopting relevant Genesys’ products, services, and best practices • Conduct a regular talent review cadence with your team to ensure ongoing development and progress toward agreed-upon career goals and objectives • Enable your team to drive customer reference-ability and advocacy, and to drive participation in key engagement activities such as Customer Advisory Board, Customer Roundtable, etc • Coach your team to apply proactive risk management for customer sentiment, and to turn a risk or potential risk into an opportunity to delight, retain and grow customers • Establish relationships with other team leaders, defining roles, responsibilities, and accountability with adjacent functions in key points of the customer journey. Minimum Requirements: • 5+ years’ experience in a SaaS CSM people management role, managing teams of 10+ • 8+ years' experience in relationship development and management working with executives and decision makers in complex customer environments • Experience leading Customer Success teams with ARR of 100mm+ • Substantial experience working as a Customer Success Manager in a fast growing SaaS company • Bachelor’s or advanced degree in technology- or business-related field • Familiarity with CX (industry and technology) to lead a consultative approach • Fostering an environment of teamwork and collaboration • Ability to thrive in a dynamic environment • Excellent interpersonal, presentation skills – both written and verbal • Ability to consistently maintain a positive and resilient attitude • Leadership profile that unifies, influences, and motivates cross-functional teams in an empathic manner • Experience in identifying opportunities to expand the reach of the Genesys CX portfolio within the customer journey • Proficient with productivity tools including PowerPoint/Excel/Word, CRM tools such as Salesforce and Gainsight, and on-line communities and social media platforms • Travel >30% #LI-CP1 #LI-Remote Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $165,600.00 - $307,600.00 Benefits: • Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments More details about our company benefits can be found at the following link: https://mygenesysbenefits.com If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com . You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.