Yochana

Deliver complex automation solutions, manage customer relationships, and drive revenue growth. | Extensive experience in automation, sales, and engineering with leadership in complex projects. | API Architect Atlanta, GA or Dallas, TX (Remote) Long Term Contract Job Description: • Architect and design experience to develop & Implement APIs with a focus on scalability, security, and maintainability • Experience with Designs API security, authentication, and authorization mechanisms. • Extensive experience with leading the design and development of APIs that enable integration between various software systems, applications, and data sources. • Experience with API standards, best practices, guidelines to bring consistency and reusability. • Experience with Infrastructure as Code to automate and manage cloud-based infrastructure • Experience with various authentication and authorization tokens to ensure secure communication between systems. • Experience with managing user sessions effectively to optimize security and performance • Define and enforce non-functional requirements • Knowledge of content management systems, preferably AEM. • Design solutions to build and maintain Alpine based front-end applications • Design solutions to build scalable and maintainable code in Type script • Collaborate with cross functional teams to deliver E2E solutions • Experience with defining & implementing various telemetry options to monitor, log and alert issues.

Perform desktop remediation, patching, and troubleshooting for Windows OS and related devices remotely, including occasional site visits. | 5+ years as a Desktop Support Engineer with expertise in Windows OS, Active Directory, Intune, SCCM, and remote remediation tools. | Tile- Windows Risk Remediation Engineer Location: Remote, USA (Must be a resident of Pennsylvania, Delaware, Washington D.C. or New Jersey) - Must be willing to travel to the sites to troubleshoot or to address any urgent issues) Mode: Full Time Description • Knowledge on Active Directory and Microsoft Intune • Remote Desktop Administration, Desktop remediation for any vulnerabilities • Computer Patching and remediations using SCCM tool • Expert knowledge on MS Windows OS & MS Office products • Must carry a minimum of 5 years' experience as a Desktop Support Engineer • Must know how to perform Windows OS installations. • Network troubleshooting and Network commands, Thin-client devices, Tablets, Laptops, Mobile Devices and Desktops • Knowledge on Drivers/BIOS updates & ServiceNOW & Ivanti & various Remote tools.

Manage and configure NetDocuments system, provide user support and training, integrate with enterprise systems, ensure compliance, and manage vendor relationships. | 3+ years administering NetDocuments or similar DMS, strong document management and security knowledge, experience with SSO, Active Directory, cloud integrations, and excellent communication skills. | Job Title : NetDocuments Administrator Location : Burbank, CA (Remote ok) Duration : Contract Job Description: • Key Responsibilities: • * System Administration & Configuration • • Manage NetDocuments system settings, workspaces, cabinets, profiles, and templates. • • Configure security policies, user roles, and access permissions. • • Monitor system performance and troubleshoot issues. • User Support & Training • • Provide Tier 2/3 support to users across departments. • • Develop and deliver training materials and sessions for end-users and power users. • • Maintain documentation for system usage and best practices. • Integration & Automation • • Collaborate with IT teams to integrate NetDocuments with other enterprise systems (e.g., Microsoft 365, Salesforce, SharePoint). • • Support API-based automation and workflows. • Compliance & Governance • • Ensure data retention, audit trails, and compliance with legal and regulatory requirements. • • Manage document lifecycle policies and metadata standards. • Vendor & License Management • • Liaise with NetDocuments support and account teams. • • Track license usage and renewals. • * • 3+ years of experience administering NetDocuments or similar DMS platforms. • • Strong understanding of document management principles, metadata, and security. • • Experience with SSO, Active Directory, and cloud-based integrations. • • Excellent communication and problem-solving skills. • * Preferred Skills: • • Familiarity with legal operations or law firm environments. • • Experience with NetDocuments ndOffice, ndSync, and ndMail. • • Knowledge of compliance frameworks (e.g., GDPR, HIPAA). • • Scripting or automation experience (e.g., PowerShell, REST APIs). • Thanks & Regards Rushinga Reddy Yochana Solutions Inc 248-598-7513 (D) || rushi@yochana.com 248-876-4228(Fax)

Design and deliver seamless customer experiences by mapping journeys, prototyping solutions, facilitating workshops, and advising clients to ensure accessible, consistent, and scalable service designs. | 4-6 years in service or customer experience design with strong journey mapping, blueprinting, research skills, proficiency in design tools, facilitation abilities, and client collaboration experience. | UX Technical Architect California (Remote) Long Term Contract role • Service Designer to help our clients design and deliver seamless customer experiences across digital and physical touchpoints. Partner with stakeholders, product teams, and customers to reimagine end-to-end services that balance business needs with user expectations. • Through research, mapping, and prototyping, identify pain points, define opportunities and co-create solutions that make services more intuitive, efficient, and impactful. Your work will connect strategy and execution—ensuring every stage of the customer journey is consistent, accessible and aligned with brand values • Service & Experience Design • Map current-state customer journeys, service blueprints, and ecosystem diagrams to visualize opportunities. • Design future-state services that integrate digital, physical, and human touchpoints. • Prototype and test service concepts with customers and stakeholders to validate improvements. • Consultative Collaboration • Partner with client teams to understand business models, service processes, and customer pain points. • Facilitate workshops and co-creation sessions with stakeholders to align on goals and solutions. • Act as a strategic advisor to clients, helping them embed service design principles into their organizations. • Research & Insights • Conduct qualitative and quantitative research to uncover customer needs and behaviors. • Translate insights into actionable service design opportunities. • Share findings with cross-functional teams in clear, compelling ways. • Quality & Implementation • Work with designers, product teams, and engineers to ensure service designs are feasible and scalable. • Align solutions with accessibility standards, usability principles, and brand guidelines. • Support rollout and adoption by creating service playbooks, toolkits, and documentation. Qualifications • 4–6 years of experience in service design, customer experience design, or related fields. • Strong expertise in journey mapping, service blueprinting, and design research. • Proficiency with tools such as Miro, Figma, Lucidchart, or equivalent for mapping and prototyping. • Strong facilitation skills for workshops, co-creation, and client collaboration. • Excellent communication and storytelling skills to convey complex ideas clearly. • Experience working in a consultative role with clients or cross-functional stakeholders. Preferred Qualifications • Background in human-centered design, design thinking, or systems design. • Familiarity with business process design, service operations, or organizational design. • Experience working in industries with complex customer journeys (finance, healthcare, retail, etc.). • Knowledge of design impact measurement and service quality metrics. • Ability to balance customer needs with business goals in service delivery.

Design and develop HP NonStop/Tandem transaction processing applications, implement system enhancements, resolve payment processing issues, and provide technical documentation and training. | Experience with HP NonStop/Tandem systems, transaction processing, payment ecosystem support, collaboration with cross-functional teams, and delivering compliant, audit-ready solutions. | Job Title : HP NonStop/Tandem Consultant Location : Alpharetta, GA or Wilmington, DE – Remote role Duration : Contract Job Description: Designed and developed HP NonStop/Tandem-based transaction processing applications to support customer’s payment ecosystem, ensuring reliability and scalability in high-volume retail environments. Implemented system enhancements, installations, and operational walkthroughs, while collaborating with Business Analysts, QA, and cross-functional teams to deliver audit-ready, compliant solutions. Resolved complex payment processing and authorization issues, improving transaction success rates and customer experience. Delivered seamless integration with host systems and third-party gateways, developed low-maintenance, reliable code, and provided technical documentation and training for stakeholders.

Analyze business processes, facilitate stakeholder workshops, document requirements, and support Agile Scrum team activities to deliver web application enhancements. | Experienced Business Analyst with Agile, Jira, Confluence skills, strong communication, and ability to work with business and IT stakeholders in a technology-driven environment. | Business Analyst with Web applications experience Rahway, NJ- USA Remote 100% Long Term Contract Must Have Experience: • Business Analyst, good to have Product Owner experience • Business Analyst who has worked with Application Team (web applications) • Be able to talk to business and create into documents • Must have experience with: Agile, Jira, Confluence • Work with Business & IT stakeholders directly Business Analyst Seeking a dynamic and experienced Business Analyst to oversee the delivery, enhancement. This role of a Business Analyst, requiring a deep understanding of user needs, business objectives, and technical capabilities. The successful candidate will play a crucial role in driving the development and continuous improvement Business Analysis: • Conduct thorough analysis of business processes to identify opportunities for improvement. • Facilitate workshops and meetings with stakeholders to elicit requirements and validate solutions. • Develop and maintain documentation, including user stories, acceptance criteria, and process flows. Team Management: • Coordinate team activities, ensuring timely delivery of features and enhancements. • Conduct regular performance reviews and provide constructive feedback to team members. • Champion Scrum methodology within the team, facilitating sprint planning, daily stand-ups, and retrospectives. • Ensure that the team adheres to Agile principles and practices, promoting continuous improvement and adaptability. Team Management: • Coordinate team activities, ensuring timely delivery of features and enhancements. • Conduct regular performance reviews and provide constructive feedback to team members. • Champion Scrum methodology within the team, facilitating sprint planning, daily stand-ups, and retrospectives. • Ensure that the team adheres to Agile principles and practices, promoting continuous improvement and adaptability. Qualifications Required Skills and Experience • Business Analyst, preferably in a technology-driven environment • Familiarity with demand management practices and tools, particularly Jira and Confluence. • Experience working in Agile environments, with a solid understanding of Scrum methodology. • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.

Lead project teams and serve as Scrum Master to deliver projects on time and budget while managing change and agile processes. | Senior project management experience with strong communication skills, ability to work independently, and expertise in change management and agile methodologies. | Sr. Project Manager with Scrum Master Washington (Remote) Long Term Contract • Prosci change management certification profile • Seasoned profile with strong verbal & written communication skill • Ability to deal with ambiguities, work with Senior Leaders & drive clarity • Ability to work independently, with no to minimum direction Job Summary The Senior Project Manager is responsible for overseeing and managing projects while also serving as the Scrum Master, specialising in Project Management Change Management and Agile Methodology. The primary responsibilities include ensuring successful project delivery, effective change management, and adherence to agile methodologies. Key Responsibilities • Lead and manage project teams to deliver projects within scope, on time, and within budget • Serve as the scrum master, facilitating agile ceremonies, removing impediments, and ensuring adherence to scrum principles • Implement and oversee change management processes to effectively manage project scope changes • Develop project plans, timelines, and milestones to track project progress and communicate updates to stakeholders • Conduct risk assessments and develop mitigation strategies to address project risks • Collaborate with cross functional teams to ensure alignment and successful project execution • Monitor and report on project performance metrics to identify areas for improvement and optimize project delivery

Lead end-to-end delivery of FHIR-based interoperability solutions on Azure, including API development, data ingestion, and integration with healthcare systems. | 5-7 years Node.js or C# development experience, Azure API Management, Azure Functions, Azure Health Data Services, full-stack skills, and healthcare interoperability knowledge. | FHIR Tech Lead with Azure Exp Providence, RI (Remote) Long Term Contract Req: End-to-End Technical delivery of FHIR-based Interoperability solutions, including data ingestion, API development, and integration with payer and provider systems. • FHIR Technical Lead is responsible for overseeing the end-to-end technical delivery of FHIR-based interoperability solutions, including data ingestion, API development, and integration with payer and provider systems. • Ensures compliance with CMS mandates and healthcare data exchange standards while optimizing performance, scalability, and security in an Azure-based environment. • Good experience working on all technical components – UI, backend database and API • Design and implement FHIR-based solutions for exposing the Patient clinical and claims data through FHIR APIs • Design and implement solution to ingest data from external and internal systems into the FHIR repository • Work with client to define optimal architecture of the FHIR data infrastructure • Stay up to date with CMS mandates and advancements in the FHIR domain to offer effective solutions to the client • Lead the development and deployment of FHIR APIs using Azure services. • Collaborate with cross-functional teams to integrate EMR systems with Azure services. • Ensure compliance with industry standards and best practices in healthcare data exchange. • Optimize performance and scalability of FHIR-based applications on Azure. • Implement robust monitoring and alerting solutions for Azure infrastructure. • Provide guidance on Azure networking configurations and security best practices. • Troubleshoot and resolve infrastructure-related issues in a timely manner. • Ready to contribute hands-on with coding. Required Skills: • 5-7 years of development experience in NodeJS or C#. Azure API Management, Azure Functions, Azure Health Data Services • Full-stack technical experience (UI, backend, APIs, and databases). • Strong knowledge of healthcare interoperability standards and CMS mandates.

Handle high volume of incoming calls and emails for first-level technical support, providing timely and accurate responses and follow-ups. | Strong communication skills, ability to meet performance targets, and experience in customer service or technical support. | Title: Customer Support Representative Location: Fargo ND REMOTE Job Type: Contract Ability to receive, analyze, resolve and/or triage, if necessary, a high volume of incoming calls, and email customer inquiries for 1st level technical support and service. • Provide accurate and timely responses to email requests with proper grammar and spelling within response guidelines • Follow up on customer issues/concerns, within established response turnaround times as assigned by Senior Customer Service Admin or Supervisor • Consistently meet or exceed quality assurance and performance targets Thanks & Regards, Mamatha k, Sr.Resource Specialist, +1 949-676-0346 Email: mamatha@yochana.com / www.yochana.com