Yochana

Compensation

Full Description

UX Technical Architect California (Remote) Long Term Contract role • Service Designer to help our clients design and deliver seamless customer experiences across digital and physical touchpoints. Partner with stakeholders, product teams, and customers to reimagine end-to-end services that balance business needs with user expectations. • Through research, mapping, and prototyping, identify pain points, define opportunities and co-create solutions that make services more intuitive, efficient, and impactful. Your work will connect strategy and execution—ensuring every stage of the customer journey is consistent, accessible and aligned with brand values • Service & Experience Design • Map current-state customer journeys, service blueprints, and ecosystem diagrams to visualize opportunities. • Design future-state services that integrate digital, physical, and human touchpoints. • Prototype and test service concepts with customers and stakeholders to validate improvements. • Consultative Collaboration • Partner with client teams to understand business models, service processes, and customer pain points. • Facilitate workshops and co-creation sessions with stakeholders to align on goals and solutions. • Act as a strategic advisor to clients, helping them embed service design principles into their organizations. • Research & Insights • Conduct qualitative and quantitative research to uncover customer needs and behaviors. • Translate insights into actionable service design opportunities. • Share findings with cross-functional teams in clear, compelling ways. • Quality & Implementation • Work with designers, product teams, and engineers to ensure service designs are feasible and scalable. • Align solutions with accessibility standards, usability principles, and brand guidelines. • Support rollout and adoption by creating service playbooks, toolkits, and documentation. Qualifications • 4–6 years of experience in service design, customer experience design, or related fields. • Strong expertise in journey mapping, service blueprinting, and design research. • Proficiency with tools such as Miro, Figma, Lucidchart, or equivalent for mapping and prototyping. • Strong facilitation skills for workshops, co-creation, and client collaboration. • Excellent communication and storytelling skills to convey complex ideas clearly. • Experience working in a consultative role with clients or cross-functional stakeholders. Preferred Qualifications • Background in human-centered design, design thinking, or systems design. • Familiarity with business process design, service operations, or organizational design. • Experience working in industries with complex customer journeys (finance, healthcare, retail, etc.). • Knowledge of design impact measurement and service quality metrics. • Ability to balance customer needs with business goals in service delivery.