Staples Inc.

Lead and inspire a customer service team to deliver exceptional service and operational excellence through coaching and data analysis. | At least 3 years customer service experience with management in a contact center and analytical skills for root cause analysis. | Staples is business to business. You’re what binds us together.   At Staples, our Customer Service organization plays a critical role in shaping the customer experience and strengthening long‑term loyalty. As a Team Manager, you will lead and empower a high‑performing group of Customer Service Representatives, driving exceptional service, operational excellence, and continuous improvement.   What you’ll be doing: * Lead and inspire a team of 15–20 Customer Service Representatives. * Use storytelling and data to illustrate customer impact. * Coach associates on KPIs and provide timely feedback. * Support HR‑related matters such as scheduling and policy inquiries. * Hire and onboard high‑performing associates. * Empower associates through recognition and career development. * Build cross‑functional partnerships to maximize efficiency. * Analyze customer and operational data to drive improvements. * Resolve escalated customer issues with strong problem‑solving. * Support company communications and promote an inclusive culture.   What you bring to the table: * Ability to inspire and motivate teams. * Strong communication and trust‑building skills. * Commitment to an inclusive environment. * Balanced approach to coaching and performance management. * Strong analytical and problem‑solving skills. * Continuous improvement mindset. * Ability to build relationships across business units. * Experience managing performance and maintaining consistency. * HR‑related support capabilities. * Success in dynamic, customer‑centric environments.   What’s needed – Basic Qualifications: * 3+ years Customer Service experience. * Knowledge of chat and email applications. * Analytical skills to determine root cause and apply intervention. * Ability to work flexible shifts. * Prior management experience in a contact center.   What’s needed – Preferred Qualifications: * 3–5 years management/coaching/mentoring experience. * Management certificate, diploma, or bachelor’s degree preferred.   We Offer: • Inclusive culture with associate-led Business Resource Groups • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!   It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.   The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.  Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Lead technology roadmap and architecture for OMS and supply chain integrations focusing on scalability and orchestration. | 12+ years in supply chain or enterprise tech with expertise in OMS, integration, and digital transformation, plus a bachelor's degree. | Staples is business to business. You’re what binds us together.    Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services   The Senior Director, OMS Integrations plays a strategic and results-driven leadership role, overseeing the development, integration, and continuous improvement of Order Management Systems (OMS) and orchestration platforms. This position is central to enhancing system performance, driving operational excellence, and cultivating a collaborative and innovative culture across the organization.   Reporting to the VP of Supply Chain Systems, the role requires deep technical expertise, strong leadership capabilities, and a commitment to building scalable systems and high-performing teams.   Duties & Responsibilities: 1. Strategic Systems Leadership * Define and execute a technology roadmap for OMS and supply chain system integrations. * Ensure platforms are scalable, resilient, and aligned with business growth. * Consolidate multiple OMS’s, reduce tech debt, & improve support. * Drive configuration over customization mindset. * Manage end to end cost with delivery outcomes.   2. Integration & Orchestration * Lead the architecture and governance of APIs, middleware, and event-driven systems across internal and external ecosystems. * Enable seamless orchestration of order lifecycle from capture to delivery.   3. Continuous Improvement & Support * Establish and lead a continuous improvement framework for system performance, user experience, and support operations. * Build a KPI & metrics dashboard & drive daily, weekly, monthly routines to leverage data as part of technical decision making. * Drive root cause analysis and resolution of system issues, ensuring proactive support and minimal disruption.   4. Cross-Functional Partnership * Collaborate with Supply Chain, SDS and Engineering, Product, and external vendors to deliver integrated solutions. * Act as a strategic partner to business leaders, translating needs into technology solutions.   5. Additional * Develop and manage capital and operational budgets for OMS platforms and initiatives. * Stay current with industry trends and emerging technologies to continually evolve OMS capabilities.   Basic Qualifications: * Bachelor’s Degree in Computer Science, Engineering, Supply Chain or related field OR equivalent experience. * 12+ years of progressive responsible experience in supply chain systems or enterprise technology. * Proven expertise in OMS, system integration, and orchestration platforms. * Strong understanding of supply chain and warehouse operations and technologies (ERP, WMS, TMS, eCommerce). * Experience with modern integration tools (e.g., MuleSoft, Boomi, Kafka) and cloud platforms. * Demonstrated success in leading digital transformation and building high-performing teams. * Excellent communication, stakeholder management, and strategic thinking skills.   Preferred Qualifications: * Familiarity with ERP, WMS, and TMS systems and how they interface with OMS. * Experience in building high-volume, high-availability transactional platforms. * Experience in retail, manufacturing, or logistics industries. * Familiarity with Agile, DevOps, and CI/CD practices. * Certifications in supply chain, cloud architecture, or enterprise integration.     The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity.  In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.   It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Oversee front store operations and lead the sales team to increase sales and customer service. | Requires retail sales experience, coaching ability, communication skills, and flexible scheduling. | Retail Sales Supervisors champion customer engagement and oversee the front of store operations. You and the store team will focus on increasing sales, conversions and service throughout the store, while actively engaging customers to provide complete solutions. Hiring immediately.   After applying, you may have the opportunity to schedule an in-person interview within minutes.   Get great perks.  * Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program  * Associate discounts on in-store and online merchandise, services and warranty plans  * Discounts at hundreds of retailers, restaurants and more  * 401(k) plan with a company match  * Dental and vision insurance, full-time eligible for medical coverage   * And many more benefits   * Compensation based on qualifications and experience   Provide peer coaching and support to the store team to drive customer service, sales, and conversion.  * Focus on providing an exceptional store experience, consultative selling, driving conversion, and providing total solutions to every customer  * Own weekly sales and merchandising activities   * Perform Floor Leader role, directing the team to deliver a great customer experience in all areas of the store  * Champion company initiatives, adaptable to change or responsibilities, and flexible to perform other duties as assigned  * Remain available and always support an engaging environment  * Complete daily tasks for merchandising and sales opportunities within the store  * Assist with completing and delegating operational tasks in partnership with the GM  * Peer coach team on the behaviors to win, deliver great customer service and to deliver results through role playing and feedback    * Be flexible to perform other duties as assigned  Essential skills and experience:  * Able to work a flexible schedule based on the store’s needs  * 1+ year experience selling retail products or services   * Must be able to and want to engage with customers and understand their needs  * Effective communication skills, organization, and adaptive to changing business priorities  * Experience coaching a team and/or supervising others  * Ability to work cooperatively in a high paced and sometimes stressful environment * Manage conflict in a reasonable, nonconfrontational and cooperative manner * Ability to act with honesty and integrity regarding customer and business information * Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously   Staples does not sponsor applicants for work visas for this position.  The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what’s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning. Want to learn more about Staples Stores? Visit RetailCareers.Staples.com [https://fa-exhh-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/StaplesRetail] for information and to learn about our career opportunities. Click here to learn more about the employee benefits, programs and perks offered at Staples! [https://fa-exhh-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/StaplesRetail/pages/8002]  Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.   Staples is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 1-888-490-4747 for more information. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act; as well as with any other state and local Fair Chance Ordinance/Act regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Analyze customer feedback to identify improvement opportunities and drive actions enhancing client satisfaction and loyalty. | 5+ years in customer experience or related fields with strong analytical, communication, and stakeholder influence skills. | About the position The Customer Experience Strategy & Insights Manager’s responsible for analyzing customer feedback and experience data across the business-to-business, identifying improvement opportunities, and driving actions that enhance overall client satisfaction. This role partners with cross-functional teams to implement changes that strengthen customer loyalty, reduce friction, and support operational excellence. The Customer Experience Manager acts as the voice of the customer, translating insights into actionable recommendations that impact both processes and strategy. Responsibilities • Collect, analyze, and interpret customer feedback from multiple channels (NPS, CSAT, surveys, interviews, escalations, support tickets). • Monitor Voice of Customers dashboards and prepare summary reports highlighting trends, root causes, and opportunities. • Identify recurring themes, validate insights with internal stakeholders, and drive meaningful actions. • Monitor customer satisfaction and sentiment at account and segment levels, identifying early warning signs and emerging risks and prepare briefings for leadership and client-facing teams on trends, insights, and key risk indicators. • Conduct targeted follow-ups with customers to clarify feedback, resolve concerns, and gather deeper context. • Map customer touchpoints to identify inefficiencies, pain points, and service gaps. • Develop clear, concise reporting and executive summaries that communicate key findings to leadership and cross-functional teams. Requirements • College / University or relevant experience • 5 + years of experience in Customer Experience, Customer Success, Voice of Customers, Operations, Business Intelligence, or related fields. • Demonstrated experience in root cause analysis, cross-functional issue resolution, and process improvement. • Proven ability to prepare executive-level reporting and influence senior stakeholders. • Strong analytical and problem-solving skills; ability to translate qualitative and quantitative data into actionable insights. • Excellent written and verbal communication; able to tell compelling stories from complex data. • High attention to detail, strong organizational skills, and ability to manage multiple priorities. • Proficient with Voice of Customers, Customer Relationship Management, survey analytics, and dashboard tools. • Highly collaborative with the ability to influence without authority. Benefits • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more...

Lead complex initiatives to drive sales growth within strategic accounts through project delivery and cross-functional collaboration. | At least four years of sales, project management, or operations experience with strong communication and organizational skills, plus a bachelor's degree. | Staples is business to business. You’re what binds us together. While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!   The Strategic Account Project Manager plays a pivotal role in driving sales growth within key strategic accounts by leading complex, high-impact initiatives from concept to execution. This role manages end-to-end project delivery—including product development, implementation, client-facing materials, and timelines—while ensuring alignment with client objectives and business goals.   What you will be doing: * Support Strategic Account Managers by driving complex, high-impact projects that fuel sales growth within key strategic accounts. * Manage end-to-end project execution including product development, implementation, client-facing materials, and timelines. * Partner cross-functionally with Sales, Marketing, Operations, Special Order teams, and vendors to deliver exceptional client outcomes. * Lead planning and execution of Book & Go (BNG) initiatives, site sales, experiential opportunities, and limited-edition collections. * Develop project trackers, ensure timely billing, and proactively troubleshoot issues related to invoicing, delivery, and execution. * Travel as needed to support strategic sales efforts and client engagements.   What You Bring to the Table: * A strong desire to build a long-term career in sales and strategic account support. * Passion for promotional products and brand-building solutions. * Ability to operate independently while supporting multiple strategic accounts. * Strong communication, organization, and problem-solving skills. * Comfort working in a fast-paced, highly collaborative environment.   What’s needed: Basic Qualifications: * 4+ years of experience in sales, project management, or operations. * Excellent communication skills across in-person, virtual, and digital channels. * Strong project management, time management, and attention to detail. * Proficiency in Microsoft Office; SFDC and PromoSpot experience a plus. Preferred Qualifications:   * Bachelor’s degree preferred; equivalent experience considered. * Experience supporting strategic or enterprise-level accounts * Exposure to promotional products, branded merchandise, or B2B sales environments.   We Offer: * Inclusive culture with associate-led Business Resource Groups * Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) * Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Support product engineering team with development, testing, validation, and root cause analysis of products. | Currently pursuing a bachelor's in Mechanical or related engineering with strong analytical and problem-solving skills and exposure to CAD. | Staples is business-to-business. You’re what binds us together. We’re searching for you: fresh talent with new ideas, innovation, passion, and drive to bring to Staples. We have student and graduate opportunities where you’ll help the Staples, Inc. organization be more successful and productive while building a purposeful career. Whether you are looking for a summer internship, co-op, or an entry-level role, we’ll help you develop the technical and soft skills you need to thrive in the future. Position Overview: The Product Engineer Intern (Merchandising) will support the Staples Brands Group Product Engineering team in the development, testing, and validation of private brand products. This role provides hands-on exposure to real products in development and production, working closely with Product Engineers and cross-functional partners to support engineering analysis, testing, and supplier collaboration. The intern will contribute to active product programs and gain experience in product development, custom testing, and manufacturing support within a consumer products environment. Target Start Date: June 1, 2026 - August 14, 2026 (11-week program) What You'll Be Doing: Product Development Assist with evaluation of materials, construction methods, and manufacturability considerations Participate in design reviews and provide engineering input related to performance, cost, and quality Support Product Engineers in translating product requirements into engineering specifications, drawings, and bills of materials (BOMs) Testing & Validation Design and build custom test fixtures (physical or conceptual) to enable repeatable and reliable product testing Develop and document test plans for custom or nonstandard products, including test methods, acceptance criteria, and sample requirements Execute testing per defined test plans and assist with collecting, organizing, and analyzing test data Manufacturing & Supplier Support Assist Product Engineers in reviewing supplier documentation such as control plans, work instructions, and process flows Support root cause analysis and corrective action activities for quality or performance issues under guidance Gain exposure to global sourcing and supplier manufacturing processes supporting Staples' private brand products What’s Needed – Basic Qualifications: Currently pursuing a bachelor’s degree in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, or a related technical field Strong analytical and problem-solving skills Ability to interpret technical drawings, specifications, and test data Proficiency with Microsoft Office Suites What’s Needed - Preferred Qualifications: Coursework or experience in product design, materials, manufacturing processes, or quality engineering Exposure to CAD tools or basic fixture design Knowledge of design for 3D printing and use of 3D printers Skills in communicating technical subjects to non-technical cross-functional partners What You Will Gain - Learning Opportunities: Through this internship, the Product Engineer Intern will: Gain hands-on experience supporting real, customer-facing products in development and production Build skills within practical application of engineering design, Six Sigma, DFM/DFA, and learn “How It’s Made” across many different manufacturing techniques Learn how Product Engineering partners with Category, Sourcing, Quality, and Brand teams in a large consumer products organization Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Provide exceptional customer service and produce finished print products using print equipment while understanding customer needs. | Ability to work flexible schedules, collaborate with customers, use basic computer skills, and lift 10 to 50 pounds in a fast-paced environment. | Print Specialists provide exceptional customer service and solutions to customers' print needs. You will produce professionally finished products using print and production equipment. You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training in print provided. After applying, you may have the opportunity to schedule an in-person interview within minutes. Get great perks. Flexible part time hours, generous paid time off, weekly pay and career growth opportunities Associate discounts on in-store and online merchandise, services and warranty plans Discounts at hundreds of retailers, restaurants and more 401(k) plan with a company match Dental and vision insurance And many more benefits Compensation based on qualifications and experience Play a key role in helping your store and your customer win. Greet customers as they enter the Print Solutions department and respond quickly and attentively Ask open ended questions to build relationships and understand customers copy print needs Use order intake tools to capture project information and offer an appropriate total print solution Assist customers with tasks in the self-service area utilizing the copy machines and PC rentals Ask qualifying questions during consultation to generate potential leads Be flexible to perform other duties as assigned (e.g., assist customers with shipping, etc.) Essential skills and experience: Able to work a flexible schedule based on the store’s needs Able to work with many customers to provide a total solution Attention to detail and keen eye to notice quality issues Basic computer skills to open, save and send electronic files, and use Microsoft Word (or similar programs) Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment Manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to lift and move supplies in the 10 - 50 pound range, stand and walk continuously Staples does not sponsor applicants for work visas for this position. The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what’s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning. Want to learn more about Staples Stores? Visit RetailCareers.Staples.com for information and to learn about our career opportunities. Click here to learn more about the employee benefits, programs and perks offered at Staples! Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Staples is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 1-888-490-4747 for more information. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act; as well as with any other state and local Fair Chance Ordinance/Act regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Lead and execute large-scale, complex sales strategies targeting enterprise clients in the technology sector. | Minimum 10+ years of successful sales experience, with at least 5 years in sales leadership, proven ability to negotiate at C-suite level, and experience closing large, multi-year deals. | The Director of Staples Technology Solutions Business (STS) Development - Remote - Central/West leads a team of STS Business Development Managers solely focused on prospecting and closing large, strategic and complex accounts in the Enterprise and Commercial Markets. This role will report to the AVP, STS Sales and is responsible for driving accelerated growth and delivering annual STS new business budget through effective leadership, talent management and the execution of strategic sales initiatives. ****Location is flexible. Targeting Central/Midwest Based Candidates.**** Duties & Responsibilities · In coordination with the AVP, Sales STS & Executive Leadership, the STS Sales Director will create and execute our STS acquisition strategy to win large, high value Commercial & Enterprise prospects in the Technology industry. · Lead Business Development Managers efforts focused on the pursuit of large/complex opportunities ($100K + prospective customers with more than 500 + employees – highly complex sale requiring the highest caliber strategic sales professional). · Extensive experience in selling deal sizes over $1M annually with contracts for 3+ years. · Ability to negotiate with C-Level Executives of Fortune 1000 prospective clients. · Adept at navigating complex sales/business development cycles that factor in numerous influencers and decision-makers. · Ability to design and negotiate intricate contracts that avoid potential risks for company but are value based for customer. · Eye toward reducing costs and increasing profits, while ensuring any legal requirements. · Proven experience managing large, complex prospects in a fast-paced environment and ability to adapt quickly to changing client needs and market constraints. · Collaborate with finance, sales leaders and functional partners on strategy for large & complex financial deals. · Lead highly complex deals that are of large scope that require high financial acumen, negotiation tactics, while understanding the intricacies of the bid process which often includes understanding of the RFP and how to respond as well as working to build a pricing/financial model that is both in the customer and the company’s best interests. · Develop and ensure the execution of tactical and operational sales plan segments for all products, services and solutions relevant to national technology business development scope. · Partner effectively with sales and non-sales organizations to increase win rates, sales velocity, and profitability. · Stay up-to-date on all Technology industry trends, solutions and best practices. · Evangelize STS Business Development leadership culture based in open communication, collaboration, goal achievement, and accountability. · Monitor emerging marketplace trends and available data to drive decision making and ensure evolution of sales strategy and execution. · Develop creative/effective business proposals/approaches that position Staples as a value-added provider with differentiated products, solutions, and services. · Ability to achieve set targets and growth plans. · Ability to advocate internally for customer’s best interest while at the same time balance financial long-term benefits/risks and interests. · Manage client needs to meet internal constraints using sound judgment around capacity, capabilities, and resource constraints. · Effectively execute and improve sales driving programs including sales compensation, performance management, sales forecasting and professional development. · Build collaboration with internal cross-functional teams. · Develop senior relationships with key targets and top accounts across diverse personas, influencers, and strategic partners. · Lead complex sales negotiations utilizing acute skills in information exploration and persuasion to emphasize our value proposition, maximize margin, overcome objections, and close business. · Maintain a high degree of transparency in pipeline management, pricing negotiations and contract governance. Basic Qualifications · Minimum 10+ years successful sales experience. · Minimum 5 years of sales leadership experience in a business-to-business focus environment or consultative sales experience, combined with five or more years’ experience in sales management. · Demonstrated experience in securing large-scale, complex deals. · Proven track record to negotiate at C-Suite level for Fortune 1000 companies. · Experience in collaborating with deal teams such as Client Services, Legal, Order Management, Finance, etc. · Proven ability to identify enterprise-wide opportunities and structure innovative, integrated solutions that provide decision support to a global organization in achieving their business objectives. · Excellent communication skills and demonstrated ability to lead, mentor and motivate STS Business Development Managers. · Proven consistent over achievement of sales quotas and financial commitments. · Strong business acumen, forecasting skills, influencing skills and communication skills (to share knowledge with a team to support the growth strategy within sales). · Strong demonstration of intellect, drive, executive presence, and sales acumen. · Bachelor’s degree required OR Equivalent work experience; Masters or advanced degree preferred. The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Assist customers with print needs, operate print and production equipment, and provide excellent customer service in a retail environment. | Basic computer skills, ability to work flexible hours, attention to detail, and customer service skills. | Print Specialists provide exceptional customer service and solutions to customers' print needs. You will produce professionally finished products using print and production equipment. You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training in print provided. After applying, you may have the opportunity to schedule an in-person interview within minutes. Get great perks. Flexible part time hours, generous paid time off, weekly pay and career growth opportunities Associate discounts on in-store and online merchandise, services and warranty plans Discounts at hundreds of retailers, restaurants and more 401(k) plan with a company match Dental and vision insurance And many more benefits Compensation based on qualifications and experience Play a key role in helping your store and your customer win. Greet customers as they enter the Print Solutions department and respond quickly and attentively Ask open ended questions to build relationships and understand customers copy print needs Use order intake tools to capture project information and offer an appropriate total print solution Assist customers with tasks in the self-service area utilizing the copy machines and PC rentals Ask qualifying questions during consultation to generate potential leads Be flexible to perform other duties as assigned (e.g., assist customers with shipping, etc.) Essential skills and experience: Able to work a flexible schedule based on the store’s needs Able to work with many customers to provide a total solution Attention to detail and keen eye to notice quality issues Basic computer skills to open, save and send electronic files, and use Microsoft Word (or similar programs) Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment Manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to lift and move supplies in the 10 - 50 pound range, stand and walk continuously Staples does not sponsor applicants for work visas for this position. The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what’s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning. Want to learn more about Staples Stores? Visit RetailCareers.Staples.com for information and to learn about our career opportunities. Click here to learn more about the employee benefits, programs and perks offered at Staples! Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Staples is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 1-888-490-4747 for more information. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act; as well as with any other state and local Fair Chance Ordinance/Act regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Manage and grow strategic enterprise accounts, develop business plans, and lead client meetings to drive revenue. | 8+ years of B2B sales experience, 5+ years in promotional products industry, proven leadership in managing large accounts, and strong communication skills. | Staples is business to business. You’re what binds us together. While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team! As a Strategic Account Manager (SPP), you will manage and own strategic corporate relationships with key clients, subsidiaries, and partners for major enterprise accounts. You’ll develop innovative business plans to drive revenue growth and deepen engagement, overseeing a portfolio typically exceeding $2 million. This is your opportunity to shape and grow our largest, most complex accounts while representing all Staples Promotional Products lines of business. What You Will Be Doing: Manage and nurture strategic relationships with clients, subsidiaries, and partners, ensuring exceptional customer experiences across all touchpoints. Develop and execute business strategies to grow sales and margin within assigned accounts for all Staples Promotional Products lines. Collaborate with cross-functional teams—including merchandising, customer service, and operations—to deliver seamless client solutions. Lead client meetings and presentations, driving incremental revenue opportunities and providing expert direction on merchandise needs. Analyze account performance, identify growth opportunities, and align internal teams with client brand objectives. Negotiate contract extensions, ensure compliance with terms, and lead business reviews and strategic account discussions. Travel to key locations and participate in on-site events to champion our full suite of services. What You Bring to the Table: Outstanding relationship-building and communication skills, with a proven ability to lead and coordinate internal support teams. Strong organizational, time management, and presentation skills. Strategic mindset with experience growing sales and margin within assigned clients. Ability to interpret and communicate brand direction and recommend innovative product ideas. Financial acumen and the ability to negotiate and manage complex contracts. Experience successfully utilizing digital selling and AI tools.[2] What’s Needed: Basic Qualifications Residence in Northern California is required. 8+ years of experience profitably selling B2B programs to C-level contacts within corporate America. 5+ years of experience within the promotional products industry. Demonstrated leadership in coordinating with internal teams and supporting client goals. Strong selling skills; excellent communication, presentation, and interpersonal abilities. Preferred Qualifications Bachelor’s degree preferred. Proven ability to manage large, complex, global enterprise accounts. Expertise in client portfolio management, sales and growth strategy, and renewals management. We Offer Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and retail discounts, Company Match 401(k), Physical and mental health wellness programs and more! #LI-TW1 Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

The core responsibilities involve warehouse operations such as picking, restocking, packing, and maintaining safety and cleanliness. | The requirements include basic arithmetic, safety adherence, physical ability to lift up to 70 pounds, and warehouse environment experience, with preferred qualifications including high school diploma and prior warehouse experience. | 10:00pm-2:00am/Sunday-Thursday Staples is business to business. You’re what binds us together. Join our Staples World Class Supply Chain Team and deliver essential products to our customers. What you’ll be doing: As a warehouse associate you may work in one of the following four areas: Order Picker: You will pick and prepare customer orders accurately and timely to meet daily production goals. At times you will be picking above ground level while adhering to safety procedures. Restocker: You will scan labels, cut boxes, and restock shelves to prep your work area for the next shift while adhering to safety procedures. Bulk Selector: You will be responsible for selecting product, pulling, and packing totes, as well as cutting cases of merchandise and/or stocking product. You will move full totes and cases onto a conveyor belt while adhering to safety procedures. Custodian: You will be responsible for general cleaning and basic maintenance duties both inside and outside of the facility. In this role, you will clean and sanitize restrooms, vacuum, and remove spots from carpet, sweep and mop floors, clean and dust chairs, partition walls and other miscellaneous furniture, clean windows and brass and collect and remove trash from the warehouse while adhering to safety procedures. Please note, as an SC1 associate you may be moved into any of the above roles as needed. You will be essential to the success of Staples Supply Chain as we deliver to our customers. Safety is our utmost priority so, in this role, we will look to you to ensure safe work practices and embrace our safety culture. What you bring to the table: • An ability to count and use basic arithmetic skills. • An inclusive approach with your colleagues and customers to forge strong relationships and foster collaboration to resolve issues. • An ability to adopt our safety procedures quickly and ensure safe work practices. • An ability to work in a warehouse environment with seasonal temperature variations. What’s needed- Basic Qualifications: • Ability to work assigned schedule and be accountable for assigned tasks. • Ability to understand and adhere to all job requirements and safety guidelines. • Basic English language skills (both verbal and written communications). • If you are hired as a Full-Time associate, you must have the ability to work additional hours beyond scheduled shift; additional overtime hours will be required based on business need. • An ability to lift, lower, push, pull or carry product up to a maximum of 70 pounds by hand. • Must wear safety composite shoes. • Ability to walk and stand 100% of the time. • Must be at least 18 years old. What’s needed- Preferred Qualifications: • High School Diploma/GED or equivalent work experience. • Prior warehouse or applicable experience to include, but not limited to: fast-food (utilizing headset a plus), stockroom, working with racking systems, customer service, package handling, etc. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We Offer: • Competitive Pay: $20.75/hour (includes $2.00/hour Shift Differential) • Receive a pair of work shoes after 60 days. • Inclusive culture with associate-led Business Resource Groups. • Staples offers both Full-Time and Part-Time benefits. Some Full-Time benefits include: 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday), Online and Retail Discounts, Company Match 401(k). Physical and Mental Health Wellness programs, and more!

Oversee front of store operations, engage customers, and drive sales and customer satisfaction. | Experience in retail sales or services, team coaching or supervision, effective communication, and physical ability to perform store duties. | Retail Sales Supervisors champion customer engagement and oversee the front of store operations. You and the store team will focus on increasing sales, conversions and service throughout the store, while actively engaging customers to provide complete solutions. Hiring immediately. After applying, you may have the opportunity to schedule an in-person interview within minutes. Get great perks. Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program Associate discounts on in-store and online merchandise, services and warranty plans Discounts at hundreds of retailers, restaurants and more 401(k) plan with a company match Dental and vision insurance, full-time eligible for medical coverage And many more benefits Compensation based on qualifications and experience Provide peer coaching and support to the store team to drive customer service, sales, and conversion. Focus on providing an exceptional store experience, consultative selling, driving conversion, and providing total solutions to every customer Own weekly sales and merchandising activities Perform Floor Leader role, directing the team to deliver a great customer experience in all areas of the store Champion company initiatives, adaptable to change or responsibilities, and flexible to perform other duties as assigned Remain available and always support an engaging environment Complete daily tasks for merchandising and sales opportunities within the store Assist with completing and delegating operational tasks in partnership with the GM Peer coach team on the behaviors to win, deliver great customer service and to deliver results through role playing and feedback Be flexible to perform other duties as assigned Essential skills and experience: Able to work a flexible schedule based on the store’s needs 1+ year experience selling retail products or services Must be able to and want to engage with customers and understand their needs Effective communication skills, organization, and adaptive to changing business priorities Experience coaching a team and/or supervising others Ability to work cooperatively in a high paced and sometimes stressful environment Manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously Staples does not sponsor applicants for work visas for this position. The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what’s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning. Want to learn more about Staples Stores? Visit RetailCareers.Staples.com for information and to learn about our career opportunities. Click here to learn more about the employee benefits, programs and perks offered at Staples! Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Staples is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 1-888-490-4747 for more information. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act; as well as with any other state and local Fair Chance Ordinance/Act regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Manage large furniture projects across multiple nationwide customer locations, creating timelines, budgeting, allocating resources, and mitigating risks while maintaining strong customer focus. | Minimum 3 years project management or design/construction experience, ability to read construction and furniture drawings, excellent communication, and preferably furniture industry experience with CAPM or PMP certification. | MUST LIVE IN ONE OF THE FOLLOWING STATES: North Carolina, South Carolina or Virginia Staples is business to business. You’re what binds us together. HiTouch is full-service company with a network of local distribution centers in the United States. HiTouch provides a wide range of office productivity services in personalized and environmentally responsible ways. After joining the Staples family in 2018, HiTouch has helped us grow alternative distribution channels. What you’ll be doing: Seeking experienced furniture Project Manager with large project, multiple (nationwide) customer location experience that is capable of working as part of a team being extremely customer focused. Project Manager who fully understands deadlines and complexities having an expertise in creating project timelines, reading drawings, having working knowledge of building interfaces for electrical and data. Successful candidate should know how to budget a project, allocate resources, and mitigate risk. Also, should enjoy interaction with trades and end user client groups alike and have a good grasp of both the spoken and written word as well as good presentation skills. Average travel could be approximately 40-50% annually within market area to include car or airline and/or approximately an additional 10% out of market travel. Some overnights to be expected in both cases. What you bring to the table: · Excellent communications skills, both verbal and written · Ability to read and understand construction drawings, furniture specification plans and other architectural drawings · Excellent project management skills · Strong business acumen · Strong interpersonal skills · Good computer skills (Word, Excel, Outlook) · Ability to prioritize and manage multiple tasks · Possessing a great attention to detail · Having extreme customer focus Qualifications: What’s needed- Basic Qualifications: · High School Diploma required · Minimum of three (3) years of project management and/or design and/or construction experience required What’s needed- Preferred Qualifications: · Bachelor’s Degree desired · Furniture Dealership or Furniture Manufacture experience · CAPM or higher preferred (PMP) We Offer: · Inclusive culture with associate-led Business Resource Groups · Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) · Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits #HTF

Manually load trucks, operate material handling equipment safely, maintain clean and safe workspaces, and collaborate with team members to ensure efficient warehouse operations. | 3+ months warehouse experience or equivalent, ability to lift up to 100 pounds, pass drug screen, wear safety shoes, stand/walk 100% of the time, and basic English communication skills. | 1:00am-9:30am/Wednesday-Sunday Staples is business to business. You’re what binds us together. Our supply chain team is dedicated to meeting our customers’ needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers’ needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers. What you’ll be doing: As a Warehouse Delivery Material Handler, you’ll be manually loading trucks with products to be delivered to our customers.  You’ll be lifting, lowering and carrying product in a fast-paced environment and stacking empty pallets and maintaining a safe and clean workspace as you go. Safety is our utmost priority so, in this role, we will look to you to ensure safe work practices and embrace our safety culture. You will be essential to the success of Staples Supply Chain as we deliver to our customers. What you bring to the table: • Ability to be MHEO certified and safely operate necessary material handling equipment as required. • An ability and willingness to keep work area clean. • An inclusive approach with your colleagues and customers to forge strong relationships and foster collaboration to resolve issues. • An ability to adopt our safety procedures quickly and ensure safe work practices. • An ability to work in a warehouse environment with seasonal temperature variations. • Basic English language skills (both verbal and written communications). Qualifications: What’s needed- Basic Qualifications: • 3+ months related experience in a warehouse environment; or any equivalent combination of acceptable training, education, and experience. • Ability to pass a drug screen to the extent permissible legally. • If you are hired as a Full-Time associate, you must have the ability to work additional hours beyond scheduled shift; additional overtime hours will be required based on business need. • Ability to lift, push or pull equipment/merchandise weighing up to 100 pounds. • Must wear safety composite shoes. • Ability to walk and stand 100% of the time. • Must be at least 18 years old. What’s needed- Preferred Qualifications: • High School Diploma/GED or equivalent work experience. We Offer: • Competitive Pay: $23.95/hour (includes $2.00/hour Shift Differential) • Receive a pair of work shoes after 30 days. • Staples offers both Full-Time and Part-Time benefits. • Some Full-Time benefits include: 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operate material handling equipment, manage warehouse inventory, maintain safety and cleanliness, and support shipping and receiving tasks. | Minimum 3 months warehouse experience, ability to operate or certify on material handling equipment, lift heavy loads, follow safety protocols, and basic English communication skills. | 9:00am-5:30pm/Monday-Friday • We offer pay for performance where associates can earn additional compensation if they meet certain productivity thresholds.* Staples is business to business. You’re what binds us together. Join our Staples World Class Supply Chain Team and deliver essential products to our customers. What you’ll be doing: As a warehouse associate you may work in one of the following six areas: Warehouse Bulk/Material Handling Equipment Operator: You will be operating material handling equipment such as forklifts, cherry pickers, turrets, or electric pallet jacks to pick product up to 100 lbs and move product within the warehouse while adhering to safety procedures. Not all work will be completed on Material handling equipment. Warehouse Porter: You will be responsible for general cleaning and basic maintenance duties both inside and outside of the facility while adhering to safety procedures. You will be operating material handling equipment such as forklifts, cherry pickers, turrets, or electric pallet jacks to move product within the warehouse while adhering to safety procedures. Not all work will be completed on Material handling equipment. Warehouse Replenishment: You will be operating material handling equipment such as forklifts, cherry pickers, turrets, or electric pallet jacks to pick product up to 100 lbs and move product within the warehouse while adhering to safety procedures. Not all work will be completed on Material handling equipment. Warehouse Receiving/Putaway/Returns: You will confirm accuracy of product and work with colleagues to address discrepancies and damages. You will communicate effectively and professionally with internal and external contacts to clarify and resolve issues. You will be manually unloading trucks and palletizing products. You will be operating material handling equipment such as forklifts, cherry pickers, turrets, or electric pallet jacks to move product within the warehouse while adhering to safety procedures. Not all work will be completed on Material handling equipment. Warehouse Returns: You will be operating material handling equipment to move product within the warehouse. You will be matching item quantities and descriptions to packing slips on returned items, checking in returned product and tagging it appropriate. You will be operating material handling equipment such as forklifts, cherry pickers, turrets, or electric pallet jacks to move product within the warehouse while adhering to safety procedures. Not all work will be completed on Material handling equipment. Shipping: You’ll be responsible for organizing, stacking, and shrink-wrapping customer orders on pallets. You’ll be loading trucks manually; lifting, lowering, and carrying product in a fast-paced environment and stacking empty pallets while maintaining a safe and clean workspace as you go. Please note, as an SC2 associate you may be moved into any of the above roles, or SC1 roles, as needed. You will be essential to the success of Staples Supply Chain as we deliver to our customers. Safety is our utmost priority so, in this role, we will look to you to ensure safe work practices and embrace our safety culture. What you bring to the table: • An ability to be Material Handling Equipment Operator certified and safely operate necessary material handling equipment. • An ability and willingness to keep work area clean. • An inclusive approach with your colleagues and customers to forge strong relationships and foster collaboration to resolve issues. • An ability to adopt our safety procedures quickly and ensure safe work practices. • An ability to work in a warehouse environment with seasonal temperature variations. What’s needed- Basic Qualifications: • Minimum three (3) months related experience in a warehouse environment; or any equivalent combination of acceptable training, education, and experience. • Ability to pass a drug screen to the extent permissible legally. • Basic English language skills (both verbal and written communications). • If you are hired as a Full-Time associate, you must have the ability to work additional hours beyond scheduled shift; additional overtime hours will be required based on business need. • Ability to work at heights up to 60 feet or more as needed. • An ability to lift, push or pull boxes/merchandise weighing between 70 pounds and 100 pounds by hand. • Must wear safety composite shoes. • Ability to walk and stand 100% of the time. • You must be at least 18 years old. What’s needed- Preferred Qualifications: • High School Diploma/GED or equivalent work experience. • Prior experience operating warehouse equipment, such as forklift, pallet jack and cherry picker helpful. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We Offer: • Competitive Pay Rate: $21.95/hour • Receive a pair of work shoes after 60 days. • Inclusive culture with associate-led Business Resource Groups. • Staples offers both Full-Time and Part-Time benefits. Some Full-Time benefits include: 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday), Online and Retail Discounts, Company Match 401(k). Physical and Mental Health Wellness programs, and more!

Drive new business revenue by building partnerships, qualifying prospects, managing sales pipelines, attending events, and meeting sales quotas with significant travel. | High school diploma, 5+ years sales experience, ability to travel 50%, remote work within Austin, TX region, preferred bachelor's degree and prior business development experience. | Staples is business to business. You’re what binds us together. Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. In this role you will drive new business revenue for Quill by building partnerships with the public sector, non-profits, local governments, and commercial businesses. You will leverage education and cooperative contracts to create tailored solutions and generate leads through outbound calls, in-person meetings, and industry events. You will manage sales pipelines, convert prospects, and consolidate business from other vendors while delivering an exceptional customer experience. This is a remote position with a regional focus. This position supports customers in Austin, TX and surrounding areas. While the role primarily supports working from home, the individual performing this role would live within or adjacent to this region. What you’ll be doing: • Drive conversion new revenue from new customers while building programs to orchestrate sales growth in our public sector (SLED) and commercial market. • Build territory strategy, continuously analyze individual performance, and shift strategy to meet and exceed revenue goals. • Qualify prospects, from internal and external leads, based on customer size, spend and potential while routing opportunities to fellow sales team members based on sales qualifiers. • Schedule appointments and meet with prospective customers in person to present Quill values and solutions. • Utilize marketing collateral to build engaging, meaningful presentations to drive prospect engagement and conversion. • Attend conferences, tradeshows, and events representing Quill and winning new customers. • Create and present custom pricing solutions to potential high growth commercial customers. • Leverage education contracts, including Cooperative Purchasing partnerships and Bids, to acquire new education customers or drive growth for existing. • Upon customer commitment, ensure smooth transition to the account management team. • Meet and exceed monthly/quarterly quotas and key metrics. • Maintain accurate and up-to-date records in CRM, including activity logs and pipeline. • Seek ways to constantly improve, absorb and apply manager and peer led coaching. • Make a highly positive impact on culture and team - work well with others, share learnings, build trust and lead by example. • Work closely with sales leadership and peers to drive revenue beyond traditional office supplies. • Champion company values and services, in addition to product features and benefits. • Grow share of wallet by consolidating business from other vendors, creating customized pricing programs, and developing a trusted advisor relationship with key accounts and their affiliated sites. • Required travel within territory based on appointments, customer needs and conferences, approximately 50% travel. What you bring to the table: • You are a highly driven, competitive, results-oriented person that leverages your communication and persuasion skills to strategize, grow, and close growth-based opportunities. • Strong performance in an environment that requires adaptability to change. • Strong presentation skills, • Self-starter results oriented. • Strong time management and organizational skills. • Open to asking questions and viewing challenges as opportunities. • You know the only way to handle rejection is to try again. • You have a customer first attitude. • Culture is important to you, and you want to positively impact your environment and coworkers. • You know every conversation is different; you think dynamically and remain calm under pressure. • You believe the best process is derived through constant improvement and sharing best practices. What’s needed- Basic Qualifications: • High school diploma or GED. • 5+ years sales experience • Required travel within territory based on appointments, customer needs and conferences, approximately 50% travel. • Remote Role: Must be able to cover a territory of Austin, TX and surrounding areas What’s needed- Preferred Qualifications: • Bachelor’s degree in business, Marketing, or a related field. • Prior business development experience We Offer: • Inclusive culture with associate-led Business Resource Groups. • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits. At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Staples is business to business. You’re what binds us together. Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. In this role you will drive new business revenue for Quill by building partnerships with the public sector, non-profits, local governments, and commercial businesses. You will leverage education and cooperative contracts to create tailored solutions and generate leads through outbound calls, in-person meetings, and industry events. You will manage sales pipelines, convert prospects, and consolidate business from other vendors while delivering an exceptional customer experience. This is a remote position with a regional focus. This position supports customers in Austin, TX and surrounding areas. While the role primarily supports working from home, the individual performing this role would live within or adjacent to this region. What you’ll be doing: • Drive conversion new revenue from new customers while building programs to orchestrate sales growth in our public sector (SLED) and commercial market. • Build territory strategy, continuously analyze individual performance, and shift strategy to meet and exceed revenue goals. • Qualify prospects, from internal and external leads, based on customer size, spend and potential while routing opportunities to fellow sales team members based on sales qualifiers. • Schedule appointments and meet with prospective customers in person to present Quill values and solutions. • Utilize marketing collateral to build engaging, meaningful presentations to drive prospect engagement and conversion. • Attend conferences, tradeshows, and events representing Quill and winning new customers. • Create and present custom pricing solutions to potential high growth commercial customers. • Leverage education contracts, including Cooperative Purchasing partnerships and Bids, to acquire new education customers or drive growth for existing. • Upon customer commitment, ensure smooth transition to the account management team. • Meet and exceed monthly/quarterly quotas and key metrics. • Maintain accurate and up-to-date records in CRM, including activity logs and pipeline. • Seek ways to constantly improve, absorb and apply manager and peer led coaching. • Make a highly positive impact on culture and team - work well with others, share learnings, build trust and lead by example. • Work closely with sales leadership and peers to drive revenue beyond traditional office supplies. • Champion company values and services, in addition to product features and benefits. • Grow share of wallet by consolidating business from other vendors, creating customized pricing programs, and developing a trusted advisor relationship with key accounts and their affiliated sites. • Required travel within territory based on appointments, customer needs and conferences, approximately 50% travel. What you bring to the table: • You are a highly driven, competitive, results-oriented person that leverages your communication and persuasion skills to strategize, grow, and close growth-based opportunities. • Strong performance in an environment that requires adaptability to change. • Strong presentation skills, • Self-starter results oriented. • Strong time management and organizational skills. • Open to asking questions and viewing challenges as opportunities. • You know the only way to handle rejection is to try again. • You have a customer first attitude. • Culture is important to you, and you want to positively impact your environment and coworkers. • You know every conversation is different; you think dynamically and remain calm under pressure. • You believe the best process is derived through constant improvement and sharing best practices. What’s needed- Basic Qualifications: • High school diploma or GED. • 5+ years sales experience • Required travel within territory based on appointments, customer needs and conferences, approximately 50% travel. • Remote Role: Must be able to cover a territory of Austin, TX and surrounding areas What’s needed- Preferred Qualifications: • Bachelor’s degree in business, Marketing, or a related field. • Prior business development experience We Offer: • Inclusive culture with associate-led Business Resource Groups. • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits. At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Provide outstanding customer support by responding to inquiries, resolving issues, processing orders, and collaborating with internal teams to enhance customer satisfaction. | Minimum 2 years customer service experience, strong communication and problem-solving skills, proficiency in CRM and Microsoft Office, and ability to multitask in a fast-paced environment. | Job Title: Customer Service Representative Company Overview: Staples, Inc. is a leading provider of office supplies and business solutions, committed to helping businesses thrive through innovative products and exceptional service. As part of the Staples family, Quill has been a trusted name in office supplies since 1956, delivering essential services and award-winning customer experiences. Together, Staples and Quill empower businesses with the tools they need to succeed. Role Overview: As a Customer Service Representative at Staples, you will be the vital link between our company and our customers, ensuring their needs are met with professionalism and care. Your role is to provide outstanding support, resolve inquiries efficiently, and contribute to a positive customer experience that strengthens our brand loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will resolve product and service issues by identifying problems and providing effective solutions. - You will process orders, returns, and exchanges accurately and efficiently. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with internal teams to escalate and resolve complex issues. - You will contribute to continuous improvement by providing feedback on customer trends and service challenges. - You will uphold company policies and ensure compliance with customer service standards. - You will support promotional campaigns by informing customers about new products and services. What You Bring: - Minimum of 2 years experience in a customer service role, preferably in retail or B2B environments. - Strong communication skills, both verbal and written, with a customer-focused attitude. - Proficiency in CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving skills with a calm and patient demeanor. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working with office supply products or in a related industry. - Familiarity with order management systems and inventory software. - Bilingual abilities, especially in Spanish or French. - Previous experience with remote or hybrid work environments. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture that values your contributions. - We offer employee discounts on Staples and Quill products. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and cover letter through our careers page at www.staples.com/careers. We look forward to hearing from you!

Respond to customer inquiries, resolve issues, provide product information, process orders, collaborate with teams, document interactions, and contribute to team goals. | At least 2 years of customer service experience, strong communication skills, proficiency with CRM and Microsoft Office, problem-solving abilities, and multitasking skills. | Job Title: Customer Service Representative Company Overview: Staples, Inc. is a leading provider of office supplies and business solutions, serving customers across various industries since 1986. As part of the Staples family, Quill has been a trusted name in office supplies since 1956, delivering essential services and award-winning customer support. Together, Staples and Quill are committed to helping businesses thrive by providing innovative products and exceptional service. Role Overview: As a Customer Service Representative at Staples, you will be the vital link between our company and our customers. Your role is to ensure a seamless and positive customer experience by addressing inquiries, resolving issues, and providing product knowledge. You will play a key part in maintaining customer satisfaction and loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will resolve customer issues efficiently, ensuring a positive outcome. - You will provide detailed product information and assist customers in making informed purchasing decisions. - You will process orders, returns, and exchanges accurately. - You will collaborate with internal teams to address complex customer needs. - You will document customer interactions and feedback to improve service quality. - You will contribute to team goals and participate in ongoing training sessions. What You Bring: - You have at least 2 years of experience in customer service or a related field. - You possess excellent communication and interpersonal skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience in the office supplies or B2B industry. - Familiarity with order management systems. - Bilingual skills, especially in Spanish. - Previous experience working in a remote or hybrid work setting. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible work schedules. - We offer professional development opportunities and career growth paths. - We offer a supportive and inclusive work environment. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and cover letter through our careers page at www.staples.com/careers. We look forward to hearing from you!

Provide timely and effective customer support through various communication channels, assist with orders and issue resolution, and maintain accurate records. | At least 2 years of customer service experience, strong communication and problem-solving skills, proficiency with CRM and Microsoft Office. | Job Title: Customer Service Representative Company Overview: Staples, Inc. is a leading provider of office supplies and business solutions, dedicated to helping businesses thrive. With a rich history dating back to 1956 through its Quill brand, Staples has been a trusted partner for companies seeking essential products and exceptional service. As part of the Staples family, Quill continues to deliver award-winning customer experiences and innovative solutions. Role Overview: As a Customer Service Representative at Staples, you will be the vital link between our company and our customers. Your role is to ensure customer satisfaction by providing timely, accurate, and friendly support, helping to maintain our reputation as a leader in the office supply industry. What You'll Do: - You will respond promptly to customer inquiries via phone, email, and chat, ensuring a positive experience. - You will assist customers in placing orders, tracking shipments, and resolving any issues. - You will provide product information and recommendations to help customers make informed decisions. - You will handle returns, exchanges, and refunds efficiently and professionally. - You will document customer interactions accurately in our CRM system. - You will collaborate with internal teams to resolve complex customer concerns. - You will contribute to continuous improvement by providing feedback on customer trends and service processes. What You Bring: - Minimum of 2 years experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving skills with a customer-focused mindset. Bonus Points If You Have: - Experience in the office supplies or B2B industry. - Familiarity with order management systems. - Bilingual abilities. - Previous experience working in a remote or hybrid work setting. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer flexible work schedules to promote work-life balance. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and cover letter through our careers page at www.staples.com/careers. We look forward to hearing from you!

Provide expert customer support by responding to inquiries, resolving issues, and collaborating with internal teams to ensure customer satisfaction. | Minimum 2 years customer service experience, proficiency with CRM and Microsoft Office, strong communication and problem-solving skills. | Job Title: Customer Service Representative Company Overview: Staples, Inc. is a leading provider of office supplies and business solutions, committed to helping businesses thrive through innovative products and exceptional service. As part of the Staples family, Quill has been a trusted name in office supplies since 1956, delivering essential services and award-winning customer support to businesses nationwide. Role Overview: As a Customer Service Representative at Staples, you will be the vital link between our company and our customers, ensuring a seamless and positive experience. Your role is to provide expert assistance, resolve inquiries efficiently, and uphold the high standards of service that define the Staples and Quill brands. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will assist customers in selecting products and services that best meet their business needs. - You will resolve order issues, returns, and billing questions with accuracy and empathy. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with internal teams to ensure timely order fulfillment and problem resolution. - You will contribute to continuous improvement by providing feedback on customer trends and service challenges. - You will uphold company policies and ensure compliance with quality standards. What You Bring: - Minimum of 2 years experience in a customer service role, preferably in B2B or retail environments. - Strong communication skills, both verbal and written, with a customer-focused attitude. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving skills and the ability to handle difficult situations with professionalism. Bonus Points If You Have: - Experience working with office supply products or in a related industry. - Knowledge of order management systems and inventory processes. - Bilingual abilities, especially in Spanish or French. - Previous experience with Staples or Quill brands. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer employee discounts on Staples and Quill products. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and cover letter through our careers page at www.staples.com/careers. We look forward to hearing from you!