Staples, Inc.

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Staples, Inc. is a leading provider of office supplies and business solutions, dedicated to helping businesses thrive. With a rich history dating back to 1956 through its Quill brand, Staples has been a trusted partner for companies seeking essential products and exceptional service. As part of the Staples family, Quill continues to deliver award-winning customer experiences and innovative solutions. Role Overview: As a Customer Service Representative at Staples, you will be the vital link between our company and our customers. Your role is to ensure customer satisfaction by providing timely, accurate, and friendly support, helping to maintain our reputation as a leader in the office supply industry. What You'll Do: - You will respond promptly to customer inquiries via phone, email, and chat, ensuring a positive experience. - You will assist customers in placing orders, tracking shipments, and resolving any issues. - You will provide product information and recommendations to help customers make informed decisions. - You will handle returns, exchanges, and refunds efficiently and professionally. - You will document customer interactions accurately in our CRM system. - You will collaborate with internal teams to resolve complex customer concerns. - You will contribute to continuous improvement by providing feedback on customer trends and service processes. What You Bring: - Minimum of 2 years experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving skills with a customer-focused mindset. Bonus Points If You Have: - Experience in the office supplies or B2B industry. - Familiarity with order management systems. - Bilingual abilities. - Previous experience working in a remote or hybrid work setting. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer flexible work schedules to promote work-life balance. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and cover letter through our careers page at www.staples.com/careers. We look forward to hearing from you!