Staples, Inc.

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Staples, Inc. is a leading provider of office supplies and business solutions, committed to helping businesses thrive through innovative products and exceptional service. As part of the Staples family, Quill has been a trusted name in office supplies since 1956, delivering essential services and award-winning customer experiences. Together, Staples and Quill empower businesses with the tools they need to succeed. Role Overview: As a Customer Service Representative at Staples, you will be the vital link between our company and our customers, ensuring their needs are met with professionalism and care. Your role is to provide outstanding support, resolve inquiries efficiently, and contribute to a positive customer experience that strengthens our brand loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will resolve product and service issues by identifying problems and providing effective solutions. - You will process orders, returns, and exchanges accurately and efficiently. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with internal teams to escalate and resolve complex issues. - You will contribute to continuous improvement by providing feedback on customer trends and service challenges. - You will uphold company policies and ensure compliance with customer service standards. - You will support promotional campaigns by informing customers about new products and services. What You Bring: - Minimum of 2 years experience in a customer service role, preferably in retail or B2B environments. - Strong communication skills, both verbal and written, with a customer-focused attitude. - Proficiency in CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving skills with a calm and patient demeanor. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working with office supply products or in a related industry. - Familiarity with order management systems and inventory software. - Bilingual abilities, especially in Spanish or French. - Previous experience with remote or hybrid work environments. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture that values your contributions. - We offer employee discounts on Staples and Quill products. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and cover letter through our careers page at www.staples.com/careers. We look forward to hearing from you!