Staples, Inc.

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Staples, Inc. is a leading provider of office supplies and business solutions, serving customers across various industries since 1986. As part of the Staples family, Quill has been a trusted name in office supplies since 1956, delivering essential services and award-winning customer support. Together, Staples and Quill are committed to helping businesses thrive by providing innovative products and exceptional service. Role Overview: As a Customer Service Representative at Staples, you will be the vital link between our company and our customers. Your role is to ensure a seamless and positive customer experience by addressing inquiries, resolving issues, and providing product knowledge. You will play a key part in maintaining customer satisfaction and loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will resolve customer issues efficiently, ensuring a positive outcome. - You will provide detailed product information and assist customers in making informed purchasing decisions. - You will process orders, returns, and exchanges accurately. - You will collaborate with internal teams to address complex customer needs. - You will document customer interactions and feedback to improve service quality. - You will contribute to team goals and participate in ongoing training sessions. What You Bring: - You have at least 2 years of experience in customer service or a related field. - You possess excellent communication and interpersonal skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience in the office supplies or B2B industry. - Familiarity with order management systems. - Bilingual skills, especially in Spanish. - Previous experience working in a remote or hybrid work setting. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible work schedules. - We offer professional development opportunities and career growth paths. - We offer a supportive and inclusive work environment. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and cover letter through our careers page at www.staples.com/careers. We look forward to hearing from you!