Staples, Inc.

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Staples, Inc. is a leading provider of office supplies and business solutions, committed to helping businesses thrive through innovative products and exceptional service. As part of the Staples family, Quill has been a trusted name in office supplies since 1956, delivering essential services and award-winning customer support to businesses nationwide. Role Overview: As a Customer Service Representative at Staples, you will be the vital link between our company and our customers, ensuring a seamless and positive experience. Your role is to provide expert assistance, resolve inquiries efficiently, and uphold the high standards of service that define the Staples and Quill brands. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will assist customers in selecting products and services that best meet their business needs. - You will resolve order issues, returns, and billing questions with accuracy and empathy. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with internal teams to ensure timely order fulfillment and problem resolution. - You will contribute to continuous improvement by providing feedback on customer trends and service challenges. - You will uphold company policies and ensure compliance with quality standards. What You Bring: - Minimum of 2 years experience in a customer service role, preferably in B2B or retail environments. - Strong communication skills, both verbal and written, with a customer-focused attitude. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving skills and the ability to handle difficult situations with professionalism. Bonus Points If You Have: - Experience working with office supply products or in a related industry. - Knowledge of order management systems and inventory processes. - Bilingual abilities, especially in Spanish or French. - Previous experience with Staples or Quill brands. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer employee discounts on Staples and Quill products. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and cover letter through our careers page at www.staples.com/careers. We look forward to hearing from you!