ShipBob, Inc.

Embed with teams to automate workflows using AI agents, build end-to-end solutions, and iterate quickly based on feedback. | 1-3 years of software engineering experience, strong full-stack skills, experience with AI/LLM APIs, and familiarity with automation platforms. | As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Role type: Short-term contract Role Description: As a Forward-Deployed Engineer at ShipBob, you'll embed directly within business teams to eliminate manual, repetitive, error-prone workflows. You'll map out how work really happens, identify automation opportunities, and rapidly build end-to-end solutions—from workflow discovery through production deployment. This is an AI-first engineering role where you'll design and deploy agentic workflows using code, APIs, and AI agents. You'll work on everything from micro-automations to large-scale AI-driven solutions, bridging the gap between operations and engineering while maintaining ShipBob's structured engineering principles. This role is ideal for a high-agency engineer who loves being close to real users and thrives in ambiguity. You iterate fast and ship working solutions quickly, with a proven ability to translate modern AI capabilities into meaningful operational outcomes while leveraging AI-assisted coding to operationalize automation at scale. You think like a founder, thrive in ambiguity, and are excited to challenge assumptions to deliver impactful solutions. What you’ll do: Embed with operational teams to observe workflows, uncover root causes, and identify where automation and AI agents can meaningfully reduce friction. Break down complex, manual processes into clean system flows and technical requirements. Build AI agents and agentic workflows to automate repetitive tasks. Own the full lifecycle: observe → prototype → validate with domain experts → harden → productionize. Build reliable systems with logging, retries, monitoring, and guardrails for edge cases. Collaborate with Product and Engineering when automations interface with core systems; operate independently for everything else. Validate solutions with domain experts and iterate quickly based on feedback. Document and publish reusable modules into our Automation Hub that accelerate future automation projects. Drive fast iteration: ship small, gather feedback, and improve quickly. What you’ll bring to the table: 1-3 years of software engineering experience, ideally in fast-paced SaaS, B2B platform, or high-growth startup environments. Exceptional new graduates with a strong portfolio of AI agents, workflow automation projects, or hackathon wins are encouraged to apply. Strong full-stack engineering skills, including experience designing APIs and building end-to-end systems. Demonstrated experience shipping AI-powered or automation-driven features into production, using LLM APIs (OpenAI, Anthropic, etc.) and translating model outputs into real operational value. Solid understanding of modern AI/LLM foundations such as, agent architectures and orchestration patterns, embedding models and retrieval pipelines and vector databases. Hands-on experience with prompt engineering and building systems that combine AI inference with deterministic logic. Ability to quickly learn operational domains and design lightweight, elegant solutions to real business problems. Strong bias for action: you move fast, iterate quickly, and are comfortable validating ideas through working prototypes. Excellent communication skills and ability to work cross-functionally with non-technical stakeholders. Experience in the following: SQL or NoSQL databases. JSON for data interchange. RESTful API design and integration. .NET for backend development. Python for AI/automation scripting. Frontend fundamentals (HTML, CSS, JavaScript) and modern frameworks like Vue.js or React. Familiarity with workflow automation platforms such as n8n, Zapier, or similar. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

Perform warehouse tasks such as picking, packing, and inventory management to ensure efficient order fulfillment. | No specific skills or certifications required; physical ability to lift up to 50 lbs and stand for long periods. | As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Compensation: $20.25 Location: 400 Smoketree Plaza, North Aurora, IL 60542 Shift: Sundayd - Thursday, 1st Shift: 6:00am-3:00pm Role Description: Our Associates work together as a team to deliver an incredible experience for our customers every day. Dedication and commitment to excellence will set you apart as a candidate and set you up for success within our fast-growing company. At ShipBob there is a huge opportunity for career growth as we are invested in each and every employee’s success in their career. This role reports to the Area Manager. The backup for this role is the Area Manager, Fulfillment Operations. What you’ll do: As an associate you will be working within one of several teams: Receiving: This team accepts our customers’ new inventory and owns the entire process of getting that inventory put away and accepted into our system. The responsibility of communicating the arrivals and any exceptions are received as well. Picking: Spread across two different processes our picking team is responsible for delivering products to the next stage of the process quickly and accurately. An integral team in the warehouse, pickers and their peers keep the flow of customers products moving and keep the warehouse humming. Packing: The final touches before a customer receives their products, the packing team is responsible for ensuring the quality of each and every shipment as well as packing the items correctly. The packing team works together with picking to guarantee that shipments are fulfilled perfectly and owns all responsibility around those shipments. Other Duties as Required: We are a team which means you will be asked to help out in other areas out of your normal day to day responsibilities to ensure the operations are running efficiently. This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness. What you’ll bring to the table: Able to work scheduled shifts including overtime, and/or weekends based on business needs and consistently arrive for work on time. Ability to lift up to 50 lbs without restriction. Able to stand and walk continuously during and up to a 8-10 hr shift. Able to bend, stoop, reach above, and push/pull frequently. May be required to help out in other departments as needed. You’re willing to get your hands dirty to get a task completed. You have the ability to adapt to change quickly. You are extremely detail oriented. Ability to quickly understand new processes and identify operational opportunities. You’re looking to get your foot in the door with a rapidly growing start-up company. Previous warehouse experience is not required. Must be 18 or older. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance 401K Match Weekly paycheck with paid overtime eligibility Pay Progression Program Paid Time Off & Sick Time Off Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) #LI-DNI We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

Manage and grow relationships with enterprise merchants, conduct business reviews, and identify growth opportunities. | 4-6 years in sales or merchant services, experience with business reviews, relationship management, and excellent communication skills. | As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI Role Description: The Senior Merchant Success Manager (Sr. MSM) has a mission to provide a world-class experience to grow and retain ShipBob’s enterprise and strategic merchants. They are constantly working to identify and understand their merchants’ unique needs and deliver exceptional value. A Sr. MSM aligns with ShipBob’s more complex middle-market merchants who are expanding into new markets, diversifying their fulfillment, and scaling rapidly. The Sr. MSM will need to be comfortable managing strategic business reviews, communicating both business and industry insights, and driving tactical account planning. Success for a Sr. MSM is building a positive team culture, being a merchant advocate, and aligning strategic relationships at the executive level to establish a trusted partnership and lasting results. This role reports to the Manager, Merchant Success. What you’ll do: Work closely with internal stakeholders and team leads to continuously improve the merchant experience. Increase the average performance and KPIs of your customers’ to ensure a world-class customer experience. Coach team members to enhance performance to middle market, complex merchants. Analyze your merchants’ supply chain performance and identify opportunities or risks to help advise proactive countermeasures. Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion. Grow and maintain transparent and strategic relationships at all levels within your merchants. Additional duties and responsibilities as needed. What you’ll bring to the table: 4 - 6 years of experience in sales and merchant services in a related industry. Business Review experience with internal and external stakeholders. Established ability to manage and foster a positive team culture. Demonstrated ability to build consultative and executive-level customer relationships. Solid conflict resolution abilities and negotiation experience. Advanced written and verbal communication skills. Desire to work in a fast-paced environment. Advanced experience in Microsoft Office Suite. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Flexible Time Off Program Paid Sick Leave Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $81,000 - $135,000. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

Develop and maintain production-level software, own features from design to implementation, and collaborate with cross-functional teams. | 2+ years of software development experience, proficiency in C#, SQL, Javascript, and familiarity with software testing and deployment. | As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI Role Description: As a Software Development Engineer II at ShipBob, you will be primarily responsible for the development of production level software in coordination with your team. You will work very closely with Product Owners and your Manager, Software Development. What you’ll do: Become a go-to expert in one area of the codebase; understand the broad architecture of the entire system. Scope and stagework into well-defined milestones to avoid a monolithic deliverable. Deliver software on-time and is constantly working to make accurate estimates and deliver on those estimates. Known for drama-free launches. Own the technical testing and performance plan for your work. Take initiative to identify and solve important problems, coordinating with others on cross-cutting technical issues. Identify and proactively tackle technical debt before it grows into debt that requires significant up-front work to resolve. Understand the tradeoffs between technical, analytical and product needs and generate solutions that take all of these needs into account. Identify and propose strategies around technical problems affecting the team, communicate standards and get buy-in on solutions. Additional duties and responsibilities as necessary. What you’ll bring to the table: 2+ years of experience. Excellent problem solving skills, programming skills, and communication skills. Ability to work quickly and collaboratively in a fast-paced, entrepreneurial environment. Ability to own small-to-medium sized features from design to implementation. Experience in the following: C# SQL Javascript Nice to have: A passion for QA and an understanding that testing is not someone else’s responsibility A passion for DevOps and an appreciation for continuous integration/deployment Experience with Microsoft Azure Experience with event-driven (EDA) architectures Experience with service-oriented (SOA) architectures Experience with Vue.js Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Flexible Time Off Program Paid Sick Leave Floating Holidays (2 days/year) Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $102,206 - $170,344 for this role. The full base pay range for this position in our compensation architecture is $102,206 - $170,344. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. #LI-SS1 We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

Manage a portfolio of enterprise clients, drive expansion, negotiate contracts, and build executive relationships. | Requires 8-10 years in sales or merchant services, experience with ecommerce, and ability to manage high-level client relationships and negotiations. | As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI Role Description: The Portfolio Success Manager (PSM) brings premier account management strategy to their portfolio of enterprise level merchants at ShipBob. A PSM focuses on driving expansion solutions domestic and international, building executive level relationships and trusted partnership, and managing an account team and processes for smooth business operations. Their mission is not only to provide a world-class merchant experience, but also strategies and relationships that are built to last. A PSM will need to be comfortable running strategic in-person business reviews, innovating both externally with the client and internally within ShipBob to help the organization evolve with our top client’s needs. Success for a PSM is building a robust account team and processes with SOPs and reporting capabilities, run and close complex expansion deals, and develop relationships and close partnership contracts at an executive level. This role reports to the Senior Manager, Merchant Success. What you’ll do: Collaborate with internal leadership and teams to continuously improve and innovate the merchant experience. Manage a book of high revenue clients and grow their business within ShipBob. Source and close expansion deals within your merchant book of business. Manage contractual negotiations & renewals to secure long-term partnerships with our top merchants. Collaborate cross departmentally with multiple stakeholders. Coach and build an effective account team to elevate the merchant experience through best-in-class communication, process management, and de-escalation. Analyze merchant supply chains to identify performance opportunities, efficiencies, and risk mitigation strategies. Conduct quarterly business reviews, in-person, when possible, to build trusted and lasting relationships at all levels of the merchant business. Experience with data analytics – reviewing and utilizing data to make decisions. Additional duties and responsibilities as necessary. What you’ll bring to the table: 8-10 years of experience in sales and merchant services in a related industry. Experience in ecommerce preferred. Proven experience in business reviews with internal and external stakeholders, with confidence in presenting to C-suite executives. Established ability to negotiate and deliver contractual partnership deals. Demonstrated ability to manage and foster a positive team culture. Ability to build consultative and executive-level customer relationships. Excellent conflict resolution abilities and negotiation experience. Advanced written and verbal communication skills. Desire to work in a fast-paced environment. Advanced experience in Microsoft Office Suite. This role will require up to 15% of travel. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Flexible Time Off Program Paid Sick Leave Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

Design and maintain scalable, secure global cloud infrastructure with automation and CI/CD pipelines, lead DevOps initiatives, and mentor teams. | 10+ years DevOps experience including 5+ years architecture role, extensive Azure and Kubernetes expertise, containerization with Docker, infrastructure as code, scripting, and compliance knowledge. | As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI Role Description: We are seeking a highly skilled Principal DevOps Engineer to lead our DevOps initiatives, drive automation, and optimize a global cloud infrastructure. This role is ideal for an experienced professional who thrives in designing and maintaining scalable, secure, and cost-efficient CI/CD pipelines, Kubernetes clusters, and modernized cloud-based systems. This role reports to the Director, Platform Engineering. What you’ll do: Design robust, scalable, highly available global cloud architectures that meet business requirements and align with industry best practices. Have extensive hands-on experience with Azure, Kubernetes (AKS), Helm, and Docker containerization. Oversee the design, implementation and optimization of CI/CD pipelines to facilitate automated testing, deployment and monitoring of applications and infrastructure. (GitHub Actions) Have a solid understanding of networking, security, and compliance in cloud environments. Automate infrastructure provisioning with tools like Terraform, Ansible, or similar IaC frameworks. Establish best practices for observability, logging, alerting and monitoring using tools like Prometheus and Grafana. Be experienced with scripting and automation. (Python, Bash, Go, or similar). Champion collaboration with teams across the company to identify DevOps needs and deliver solutions to advanced technology goals that improve developer experience and release velocity. Have a background in compliance-heavy industries and integrating audit requirements with security standards and industry best practices. (SOC2, ISO 27001, etc.). Provide escalation assistance as required to resolve any technology stack related issues that may arise. Coach and mentor team members on best practices and standards in DevOps. Have familiarity with new industry trends in DevOps tools and concepts. Additional duties and responsibilities as necessary. What you’ll bring to the table: Bachelor’s degree in Computer Science, Engineering, or a related field; Master’s degree preferred. 10+ years of experience in DevOps or related fields, with at least 5 years in an architecture role. Extensive experience with Microsoft Azure Stack, including Azure Kubernetes Service (AKS), and other Azure cloud services. Demonstrated experience in managing and transitioning from monolithic to scalable, distributed architectures across multiple regions. Excellent understanding of CI/CD pipelines (GitHub), infrastructure as code (IaC), and automation tools such as Terraform, Ansible, or equivalent. Solid experience with containerization technologies like Docker and Kubernetes. Sound knowledge of networking, security, and compliance in a global cloud environment. Exceptional problem-solving skills and the ability to manage complex projects with multiple stakeholders. Excellent communication and interpersonal skills. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Flexible Time Off Program Paid Sick Leave Floating Holidays (2 days/year) Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $201,002 - $335,004. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Drive revenue growth by identifying, engaging, and qualifying mid-market business prospects while collaborating with sales and marketing teams. | 2+ years of business development or sales experience, strong communication skills, CRM proficiency, and ability to work in a hybrid environment with onsite presence in Chicago. | Job Title: Business Development Representative - Mid Market Company Overview: ShipBob, Inc. is a leading technology-driven logistics company specializing in e-commerce fulfillment solutions. With a commitment to innovation and customer success, ShipBob empowers businesses to streamline their supply chain and deliver exceptional customer experiences worldwide. Role Overview: As a Business Development Representative for the Mid Market segment, you will play a crucial role in driving revenue growth by identifying and engaging potential clients. You will be the first point of contact for mid-market businesses, helping to build strong relationships and uncovering opportunities to expand ShipBob's market presence. What You'll Do: - You will proactively research and identify mid-market business prospects to generate new sales opportunities. - You will engage potential clients through outbound calls, emails, and social media to introduce ShipBob's solutions. - You will qualify leads by understanding client needs and aligning them with ShipBob's offerings. - You will collaborate with the sales and marketing teams to develop targeted outreach strategies. - You will maintain accurate records of interactions and sales activities in the CRM system. - You will participate in regular training sessions to stay updated on product knowledge and industry trends. - You will contribute to team goals by meeting or exceeding monthly and quarterly sales targets. - You will provide feedback from prospects to help refine sales strategies and product development. What You Bring: - 2+ years of experience in business development or sales, preferably in SaaS or logistics industries. - Strong communication and interpersonal skills with the ability to build rapport quickly. - Proficiency in CRM software such as Salesforce or HubSpot. - Ability to work in a hybrid environment with onsite presence in Chicago three days a week. - Strategic thinking and problem-solving skills to identify client needs and propose solutions. Bonus Points If You Have: - Experience working in e-commerce fulfillment or supply chain sectors. - Familiarity with mid-market business challenges and sales cycles. - Demonstrated success in meeting or exceeding sales quotas. - Knowledge of data analytics tools to support sales strategies. What We Offer: - We offer a competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer a flexible hybrid work schedule with potential for full remote work after 12 months. - We offer professional development opportunities and ongoing training. - We offer a collaborative and inclusive company culture focused on innovation. Ready to Apply? To join our dynamic team at ShipBob, please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role through our careers page at www.shipbob.com/careers.

Identify and qualify new mid-market business opportunities, conduct outbound prospecting, collaborate with sales and marketing, maintain CRM records, build client relationships, support sales closing, and meet sales targets. | 2+ years in business development or sales, strong communication skills, CRM proficiency, ability to work hybrid onsite in Chicago, self-motivated and organized. | Job Title: Business Development Representative - Mid Market Company Overview: ShipBob, Inc. is a leading technology-driven logistics company specializing in e-commerce fulfillment solutions. With a commitment to innovation and customer success, ShipBob empowers businesses to streamline their supply chain and deliver exceptional customer experiences worldwide. Role Overview: As a Business Development Representative for the Mid Market segment, you will play a crucial role in driving revenue growth by identifying and engaging potential clients. This role requires a strategic thinker who can build strong relationships and effectively communicate ShipBob's value proposition to mid-market businesses. What You'll Do: - You will identify and qualify new business opportunities within the mid-market segment. - You will conduct outbound prospecting through calls, emails, and social media to generate leads. - You will collaborate with sales and marketing teams to develop targeted outreach strategies. - You will manage and maintain accurate records of all sales activities in the CRM system. - You will participate in regular training sessions to stay updated on product knowledge and industry trends. - You will build and nurture relationships with potential clients to understand their logistics needs. - You will support the sales team in closing deals by providing timely and relevant information. - You will meet or exceed monthly and quarterly sales targets. What You Bring: - 2+ years of experience in business development or sales, preferably in logistics or technology sectors. - Strong communication and interpersonal skills with the ability to engage mid-market clients. - Proficiency in CRM software such as Salesforce or HubSpot. - Ability to work in a hybrid environment with onsite presence in Chicago three days a week. - Self-motivated with a results-driven mindset and excellent organizational skills. Bonus Points If You Have: - Experience in e-commerce fulfillment or supply chain management. - Familiarity with data analytics tools to assess market trends. - Previous success in meeting or exceeding sales quotas. - Knowledge of the Chicago market and business landscape. What We Offer: - We offer a competitive salary with performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer a flexible hybrid work schedule with potential for full remote work after 12 months. - We offer professional development opportunities and ongoing training. - We offer a collaborative and inclusive company culture focused on innovation. Ready to Apply? To join our dynamic team at ShipBob, please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role through our careers page at www.shipbob.com/careers.

Identify and qualify new mid-market business opportunities, conduct outbound prospecting, collaborate with sales and marketing, maintain CRM records, build client relationships, and meet sales targets. | 2+ years in business development or sales, strong communication skills, CRM proficiency, ability to work hybrid, and a results-driven mindset. | Job Title: Business Development Representative - Mid Market Company Overview: ShipBob, Inc. is a leading technology-driven logistics company specializing in e-commerce fulfillment solutions. With a commitment to innovation and customer success, ShipBob empowers businesses to streamline their supply chain and deliver exceptional customer experiences worldwide. Role Overview: As a Business Development Representative for the Mid Market segment, you will play a crucial role in driving revenue growth by identifying and engaging potential clients. This role requires a strategic thinker who can build strong relationships and effectively communicate ShipBob's value proposition to mid-market businesses. What You'll Do: - You will identify and qualify new business opportunities within the mid-market segment. - You will conduct outbound prospecting through calls, emails, and social media to generate leads. - You will collaborate with sales and marketing teams to develop targeted outreach strategies. - You will manage and maintain accurate records of all sales activities in the CRM system. - You will participate in regular training sessions to stay updated on product offerings and industry trends. - You will build and nurture relationships with potential clients to understand their logistics needs. - You will support the sales team in closing deals by providing detailed client information and insights. - You will meet or exceed monthly and quarterly sales targets. What You Bring: - 2+ years of experience in business development or sales, preferably in logistics or technology sectors. - Strong communication and interpersonal skills with the ability to engage diverse stakeholders. - Proficiency in CRM software such as Salesforce or HubSpot. - Ability to work in a hybrid environment with onsite presence in Chicago and remote days. - Self-motivated with a results-driven mindset and excellent organizational skills. Bonus Points If You Have: - Experience in e-commerce fulfillment or supply chain management. - Familiarity with data analytics tools to assess market trends. - Previous success in meeting or exceeding sales quotas. - Knowledge of the Chicago business landscape and mid-market companies. What We Offer: - We offer a competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer a flexible hybrid work schedule with potential for full remote after 12 months. - We offer professional development opportunities and ongoing training. - We offer a collaborative and inclusive company culture focused on innovation. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Business Development Representative role at ShipBob, Inc. We look forward to hearing from you!

Manage parcel carrier partnerships to optimize package flow, improve service levels, and support shipping operations. | 3-4 years ecommerce/shipping experience, knowledge of US parcel carriers, strong Excel skills, and a relevant bachelor's degree. | As a member of the ShipBob Team, you will... • Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. • Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. • Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI Role Description: As a Carrier Manager at ShipBob, you will oversee a portfolio of parcel carrier partnerships, ensuring seamless package movement through carrier networks and facilities. Your focus will be on optimizing operational efficiency and guaranteeing timely, reliable deliveries. Shipping is directly related to ShipBob's overall customer experience, and you will be able to impact it positively in a meaningful way. This role reports to the Director, Transportation, who also serves as the backup for this role. What you'll do: • Establish and manage carrier performance tracking and carrier performance improvement initiatives, which includes coordinating carrier quarterly reviews to hold carriers accountable. • Identify coverage or service gaps in defined carrier portfolio / network and work to evaluate prospective carriers. • Identify bottlenecks in carrier package flows and partner with carriers to improve service levels. • Create processes and educate internal teams to ensure continuous flow of packages through the carriers' supply chain. • Identify trends in service disruptions and work with carriers to mitigate (i.e. reduce lost and damage rates). • Own pick-up / drop-off master schedules with carriers. • Support ShipBob freight specialists as needed. • Identify additional reporting tools and requirements needed to effectively manage carrier portfolio. • Create transportation related SOPs as needed. • Identify gaps in label generation/carrier selection and work with Easypost and Tech Team to reduce the number of shipments bouncing back. • Support ad hoc carrier requests. • Comply to all food safety and compliance policies and regulations. • Additional duties and responsibilities as necessary. What you'll bring to the table: • Bachelor's Degree in Supply Chain Management, Business Administration, or Project Management/Engineering. • 3-4 years of experience in ecommerce and shipping industry. • Knowledge of major US parcel shipping carrier operations, required. • Excellent computer and data skills, most importantly in Microsoft Excel. • Knowledge of international shipping (DDP, DDU, de minimis) is a plus. Perks & Benefits: • Medical, Dental, Vision & Basic Life Insurance • Paid Maternity/Parental Leave Program • Flexible Time Off Program • Paid Sick Leave • Floating Holidays (2 days/year) • Wellness Days (1 day/quarter) • 401K Match • Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ • See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $67,973- 113,288. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Lead retail logistics and EDI operations, manage performance, optimize systems, ensure compliance, and drive continuous improvement. | 7+ years supply chain management, 5+ years operations/order management, 2+ years EDI and ERP experience, barcode software knowledge, strong communication, and travel up to 30%. | Description: Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth.Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed.Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission.Role: Manager, Retail Logistics & EDI — lead strategy, execution, and continuous improvement of retail fulfillment and EDI operations; own logistics and EDI performance across critical retail accounts; influence cross-functional partners; report to Director, B2B and Retail Fulfillment.Team Leadership and Cross-functional Partnership: Serve as operational lead for retail EDI merchants; Partner with internal teams to optimize systems and remove friction.Process Ownership and Improvement: Identify gaps and implement scalable solutions; Own documentation, performance metrics, and internal training; Develop and improve SOPs.Retail Routing and Compliance: Maintain and audit routing guides; Ensure compliance with GS1 retail standards; SME for GS1 identification standards.EDI Oversight and Execution: Lead and manage new EDI projects; Identify and implement EDI improvements; Provide post-production support; Translate retailer requirements into EDI mapping specifications; Comply to food safety and compliance policies. Requirements: 7 + years of experience in supply chain management5+ years of experience in operations and/order management2+ years experience in EDI implementation / support preferred2 + years experience in ERP system preferredExperience with barcode label design software and standardsStrong critical thinking and problem solving skillsCapable of communicating and expressing ideas clearly and concisely, in both written and verbal formatsBackground in WMS computer systemsAbility to clearly articulate technical topics to a non-technical audienceMust be able to travel up to 30% of the time Benefits: Medical, Dental, Vision & Basic Life InsurancePaid Maternity/Parental Leave ProgramFlexible Time Off ProgramPaid Sick LeaveFloating Holidays (2 days/year)Wellness Days (1 day/quarter)401K MatchComprehensive Benefits Package >>> https://www.shipbob.com/careers/See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)