ShipBob, Inc.

Design and operationalize go-to-market programs for pipeline generation, sales productivity, and revenue growth while coordinating quarterly planning across Marketing, Sales, and RevOps. | Requires 3+ years in GTM strategy, Revenue Operations, or management consulting, strong analytics and Salesforce proficiency, and an MBA that is required or strongly preferred. | As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI Role Description: ShipBob is looking for a GTM Strategy and Programs Manager to sit at the intersection of Revenue Operations and field execution. In this role, you will own the design, operationalization, and continuous improvement of go-to-market programs that drive pipeline generation, sales productivity, and revenue growth. You will work closely with Sales, Marketing, Enablement, and RevOps stakeholders to translate strategy into structured programs—then measure and iterate on what works. This is a high-visibility, high-impact role on a team that moves fast and holds itself to a high bar. What you’ll do: Own the GTM program calendar—design, launch, and manage cross-functional programs spanning pipeline generation, new logo acquisition, expansion, and partner motions. Partner with Sales leadership to define segment-level plays and operationalize them in Salesforce, Gong, Clay, Claude, or whatever cutting-edge idea you bring—ensuring reps have the right motion at the right stage. Build program measurement frameworks: define success metrics, instrument tracking in Salesforce and Databricks, and deliver recurring performance readouts to RevOps and GTM leadership. Oversee quarterly and annual GTM planning cycles in partnership with Revenue Operations, Finance, and go-to-market leaders, including headcount modeling, capacity planning, and segment-level goal setting. Run strategic projects including ICP refinement, territory design, and GTM model evolution. Serve as a connective layer between Marketing, Enablement, GTM Engineering, and Sales—ensuring programs are activated, tracked, and continuously improved across the full funnel. Support board- and exec-level reporting on GTM program ROI, pipeline health, and strategic initiative progress. Other duties/responsibilities as necessary. What you’ll bring to the table: 3+ years of experience in GTM strategy, Revenue Operations, sales strategy, investment banking, or management consulting—B2B SaaS or logistics/supply chain exposure is a plus. Demonstrated ability to take a strategic concept from whiteboard to operationalized program—you know how to build structure around ambiguous problems. Excellent analytical skills with hands-on experience in Salesforce reporting; familiarity with tools like Gong, Outreach, and BI platforms (Databricks, Tableau, or similar) is a plus. Exceptional cross-functional communicator—you can work with a VP on strategy in the morning and with a Salesforce admin on execution in the afternoon. High ownership mindset: you treat programs like a product manager treats a product—you define success, measure outcomes, and keep iterating until it works. Experience supporting or leading annual planning processes, including quota setting, territory design, or capacity modeling preferred. MBA required or strongly preferred; prior experience in consulting, finance, or a high-growth startup environment. ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $135,000 - $169,000 for this role. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Paid Holidays & Flexible Time Off Program Paid Sick Leave Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) #LI-EZ1 We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers. Use of AI-Assisted Tools During Recruitment We may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate communications, and helping recruiters identify candidates whose qualifications may align with job requirements. These tools are designed to assist our recruiting team and are not used to make final hiring decisions. Hiring decisions are made by trained human reviewers who consider the candidate's application, interview performance, qualifications, experience, and other relevant factors. AI-assisted tools do not independently determine whether a candidate advances in the hiring process or receives an offer of employment. Where required by applicable law, candidates will be provided with notice regarding our use of AI-assisted technologies and, where available, information about any applicable rights relating to such processing, including the ability to request additional information or opt out of certain AI-assisted processing activities. Candidates who exercise available opt-out rights may be reviewed through alternative processes consistent with applicable law. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

Own end-to-end AI-augmented product development for inventory optimization decision systems. | 5+ years product management or engineering experience with AI tool usage, technical fluency, and supply chain domain knowledge. | Title: Senior AI Product Builder (Inventory Optimization) Location:Remote in these states:AL,AZ, CA, CO,FL, GA, KS, KY, IA, ID, IL, IN,LA,MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH,OK,OR, PA, RI, SC, TN, TX,UT,VA, VT, WA, WI Role Description: AI Builders is ShipBob's new job family - the deliberate next step for Product Management in the AI-native era. The thesis is simple: when AI tools can generate working code from precise specs, the slowest step is no longer the spec - it is the PMEngineer handoff. AI Builders close that gap by owning discovery, specs, prototypes, and production PRs themselves, accelerated by an AI-native pod. As a Senior AI Product Builder at ShipBob, you own the full build loop for your product domain: discovery, story/specs, AI-augmented prototypes, and production-ready PRs. This is not the traditional PM role - you are a builder. You use the AI development toolchain (e.g., Claude Code, Driver.ai) to understand ShipBob's codebase architecture, generate working code against the actual repo, and ship with minimum engineering rework. The minimum technical floor for this role is real: you must read ShipBob's data model, evaluate AI-generated scaffolding for correctness, and write story/specs precise enough that AI tools can act on them without follow-up questions. Your domain is Inventory Optimization - the decision systems that determine where a merchant's inventory should live across ShipBob's fulfillment network, how much should be positioned at each node, and when to replenish before stockouts or overstock erode margin. IO sits at the intersection of demand forecasting, inventory placement, Promise, and the broader Merchant Tech surface. Placement quality is upstream of delivery speed, fulfillment cost, and the promises ShipBob can make to shoppers - it is one of the highest-leverage product surfaces in the company. This role is for someone energized by speed, uncomfortable with waste, and who measures success by outcomes shipped - not documents approved. You operate in an AI-native pod alongside talented engineers who are ready to support you and push back on solution when needed. This role reports to a Director, AI Product Builder. What you'll do: • Own the full product loop end-to-end: AI-augmented discovery story/spec prototype production PR outcome measurement. You are accountable for the outcome, not just the handoff. • Own the forecasting, placement, and replenishment decision surface end-to-end. Define the product contracts for demand forecasts and distribution recommendations, ship them into merchant workflows, and measure adoption and forecast accuracy. • Run customer discovery yourself; use AI tools to synthesize research across tickets, interviews, behavioral data, and competitive signals. • Demonstrate deep functional and technical knowledge of owned products end-to-end. Demo to merchants and partners yourself; understand competitive landscape and key differentiators. • Use AI tools to analyze product metrics, identify usage patterns, and surface anomalies. Define success metrics and kill thresholds at spec time - without coaching. • Maintain a prioritized roadmap ranked by impact speed. Use AI tools to synthesize competitive intelligence, market trends, and customer insight into strategic inputs. • Evaluate whether a proposed solution fits ShipBob's architecture without Engineering translation. Understand service boundaries, data structures, and how merchant and partner API usage shapes data contracts. • Route changes through prototype-then-PR. Write clear story/specs and review AI-generated code before raising. PR promotion rate improves consistently. • Set experiment hypotheses with explicit kill thresholds. Make day-7 rollout/kill decisions on AI-surfaced data. • Participate in architecture reviews alongside Engineering as the product judgment seat - the person making the build-vs-buy-vs-defer call on the room's behalf. • Additional duties and responsibilities as necessary. Your first 90 days: • Days 1-30 - Map the domain. Understand the ShipBob operating and commercial mode, examine the IO codebase, anchor on the purpose and value of the domain, and stakeholder conversations to triangulate the top three active bets. Demo a throwaway prototype back to the pod. • Days 30-60 - Ship your first PR. Small and safe is fine. The point is proving the loop, not the size of the change. • Days 60-90 - Make a real call. Define and instrument the metric for one real bet, with the kill threshold set at spec time. Make at least one rollout-or-kill call on the data, in front of the team. What you'll bring to the table: • 5+ years of product management, product engineering, or equivalent experience, with demonstrated hands-on AI tool usage in a professional context. • Demonstrated ability to write story/specs that AI tools can act on directly - state machines, business rules, data contracts, edge cases - not narrative PRDs. • Technical fluency: can read a data model, evaluate an API contract, and identify when AI-generated code deviates from the target architecture. • Track record of shipping working prototypes or production code, not just Figma mocks or slide decks. • Sound outcome ownership: sets success metrics and kill thresholds at spec time and tracks them after launch. • Experience working in supply chain, fulfillment, logistics, transportation, or e-commerce technology. • Comfortable operating in a fail-fast culture. Being wrong fast is a feature here - staying slow to look right is the failure mode. • Excellent written communication: you write specs, not meeting notes. Nice to have: • Hands-on experience with the AI development toolchain (e.g., Claude Code, Driver.ai, Cursor, Replit, V0, Figma AI). • Working knowledge of Python, SQL, or TypeScript - enough to debug AI-generated code and interrogate the data behind a forecast. • Experience with inventory planning, demand forecasting, replenishment, or multi-node placement and distribution optimization at scale. • Prior experience transitioning a product team from traditional SDLC to an AI-native operating model. ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $151,080 - $251,800. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies. Perks & Benefits: • Medical, Dental, Vision & Basic Life Insurance • Paid Maternity/Parental Leave Program • Paid Holidays &Flexible Time Off Program • Paid Sick Leave • Wellness Days (1 day/quarter) • 401K Match • Comprehensive Benefits Package >>>https://www.shipbob.com/careers/ • See Our High-Performing Culture >>>Check us out on Instagram(@lifeatshipbob)

Lead AI product development for inventory optimization including discovery, prototyping, and production deployment. | Requires 5+ years in product management or engineering with hands-on AI tool usage and technical fluency in reading data models and APIs. | Title: Senior AI Product Builder (Inventory Optimization) Location:Remote in these states:AL,AZ, CA, CO,FL, GA, KS, KY, IA, ID, IL, IN,LA,MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH,OK,OR, PA, RI, SC, TN, TX,UT,VA, VT, WA, WI Role Description: AI Builders is ShipBob's new job family - the deliberate next step for Product Management in the AI-native era. The thesis is simple: when AI tools can generate working code from precise specs, the slowest step is no longer the spec - it is the PMEngineer handoff. AI Builders close that gap by owning discovery, specs, prototypes, and production PRs themselves, accelerated by an AI-native pod. As a Senior AI Product Builder at ShipBob, you own the full build loop for your product domain: discovery, story/specs, AI-augmented prototypes, and production-ready PRs. This is not the traditional PM role - you are a builder. You use the AI development toolchain (e.g., Claude Code, Driver.ai) to understand ShipBob's codebase architecture, generate working code against the actual repo, and ship with minimum engineering rework. The minimum technical floor for this role is real: you must read ShipBob's data model, evaluate AI-generated scaffolding for correctness, and write story/specs precise enough that AI tools can act on them without follow-up questions. Your domain is Inventory Optimization - the decision systems that determine where a merchant's inventory should live across ShipBob's fulfillment network, how much should be positioned at each node, and when to replenish before stockouts or overstock erode margin. IO sits at the intersection of demand forecasting, inventory placement, Promise, and the broader Merchant Tech surface. Placement quality is upstream of delivery speed, fulfillment cost, and the promises ShipBob can make to shoppers - it is one of the highest-leverage product surfaces in the company. This role is for someone energized by speed, uncomfortable with waste, and who measures success by outcomes shipped - not documents approved. You operate in an AI-native pod alongside talented engineers who are ready to support you and push back on solution when needed. This role reports to a Director, AI Product Builder. What you'll do: • Own the full product loop end-to-end: AI-augmented discovery story/spec prototype production PR outcome measurement. You are accountable for the outcome, not just the handoff. • Own the forecasting, placement, and replenishment decision surface end-to-end. Define the product contracts for demand forecasts and distribution recommendations, ship them into merchant workflows, and measure adoption and forecast accuracy. • Run customer discovery yourself; use AI tools to synthesize research across tickets, interviews, behavioral data, and competitive signals. • Demonstrate deep functional and technical knowledge of owned products end-to-end. Demo to merchants and partners yourself; understand competitive landscape and key differentiators. • Use AI tools to analyze product metrics, identify usage patterns, and surface anomalies. Define success metrics and kill thresholds at spec time - without coaching. • Maintain a prioritized roadmap ranked by impact speed. Use AI tools to synthesize competitive intelligence, market trends, and customer insight into strategic inputs. • Evaluate whether a proposed solution fits ShipBob's architecture without Engineering translation. Understand service boundaries, data structures, and how merchant and partner API usage shapes data contracts. • Route changes through prototype-then-PR. Write clear story/specs and review AI-generated code before raising. PR promotion rate improves consistently. • Set experiment hypotheses with explicit kill thresholds. Make day-7 rollout/kill decisions on AI-surfaced data. • Participate in architecture reviews alongside Engineering as the product judgment seat - the person making the build-vs-buy-vs-defer call on the room's behalf. • Additional duties and responsibilities as necessary. Your first 90 days: • Days 1-30 - Map the domain. Understand the ShipBob operating and commercial mode, examine the IO codebase, anchor on the purpose and value of the domain, and stakeholder conversations to triangulate the top three active bets. Demo a throwaway prototype back to the pod. • Days 30-60 - Ship your first PR. Small and safe is fine. The point is proving the loop, not the size of the change. • Days 60-90 - Make a real call. Define and instrument the metric for one real bet, with the kill threshold set at spec time. Make at least one rollout-or-kill call on the data, in front of the team. What you'll bring to the table: • 5+ years of product management, product engineering, or equivalent experience, with demonstrated hands-on AI tool usage in a professional context. • Demonstrated ability to write story/specs that AI tools can act on directly - state machines, business rules, data contracts, edge cases - not narrative PRDs. • Technical fluency: can read a data model, evaluate an API contract, and identify when AI-generated code deviates from the target architecture. • Track record of shipping working prototypes or production code, not just Figma mocks or slide decks. • Sound outcome ownership: sets success metrics and kill thresholds at spec time and tracks them after launch. • Experience working in supply chain, fulfillment, logistics, transportation, or e-commerce technology. • Comfortable operating in a fail-fast culture. Being wrong fast is a feature here - staying slow to look right is the failure mode. • Excellent written communication: you write specs, not meeting notes. Nice to have: • Hands-on experience with the AI development toolchain (e.g., Claude Code, Driver.ai, Cursor, Replit, V0, Figma AI). • Working knowledge of Python, SQL, or TypeScript - enough to debug AI-generated code and interrogate the data behind a forecast. • Experience with inventory planning, demand forecasting, replenishment, or multi-node placement and distribution optimization at scale. • Prior experience transitioning a product team from traditional SDLC to an AI-native operating model. ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $151,080 - $251,800. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies. Perks & Benefits: • Medical, Dental, Vision & Basic Life Insurance • Paid Maternity/Parental Leave Program • Paid Holidays &Flexible Time Off Program • Paid Sick Leave • Wellness Days (1 day/quarter) • 401K Match • Comprehensive Benefits Package >>>https://www.shipbob.com/careers/ • See Our High-Performing Culture >>>Check us out on Instagram(@lifeatshipbob)

Manage carrier relationships and partnerships for cross-border freight, ensuring efficient package flow and compliance with international entry processes. | Requires 5-10 years ecommerce and shipping experience, 2+ years in cross-border shipments, a Bachelor's degree, and strong project management and data analysis skills. | As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI Role Description: As a Senior Manager, Transportation at ShipBob, you will be responsible for managing carrier relationships and partnerships across all cross-border modes for both inbound and outbound freight. This role is also responsible for managing other critical partnerships including customs brokers, 3rd party duty and tax estimation systems. You will be responsible for ensuring packages are flowing through ShipBob systems and facilities in the most efficient way possible and making sure that the customers get their shipments on time. You will be a subject matter expert who both manages and educates internal partners on cross border entry processes and programs (USMCA, IOSS) as well as destination country requirements and best practices to ensure adherence to environmental systems. Shipping is directly related to ShipBob’s overall customer experience, and you will be able to impact it positively in a meaningful way. This role reports to the Director, Transportation. What you’ll do: Establish and manage carrier performance tracking and carrier performance improvement initiatives, which includes coordinating carrier quarterly reviews to hold carriers accountable. Manage Carrier Analyst that will be responsible for executing the day (i.e., solutioning missed pick-ups / drop-offs, securing additional capacity, etc). Identify coverage or service gaps in defined carrier portfolio / network and work to evaluate prospective carriers. Responsible for onboarding new carriers and new lanes including: Developing SOPs. Ensuring integration requirements are understood and completed. Negotiating rates and ensuring smooth service launch. Identify bottlenecks in carrier package flows and partner with carriers to improve service levels. Create processes and educate internal teams to ensure continuous flow of packages through the carriers’ supply chain. Is the subject matter expert for cross border compliance and regulations with a willingness to collaborate with / educate internal stakeholders on best practices. Identify trends in service disruptions and work with carriers to mitigate (i.e. reduce lost and damage rates). Own pick-up / drop-off master schedules with carriers. Support ShipBob freight specialists as needed. Identify additional reporting tools and requirements needed to effectively manage a carrier portfolio. Create transportation and warehouse SOPs as needed. ​​​Identify gaps in shipment creation and tendering process working with internal and external technical teams to ensure systems can execute and scale to support cross border trade. Support Cross border sales leadership to ensure our capabilities are meeting our merchant customers needs. Partner with the Shipbob Fulfillment Network (SFN) Partner Development team to identify locations and requirements for facilities needed to expand cross border trade. Support ad hoc carrier and partner requests. Be a player-coach, reporting directly to the Director, Transportation, and guiding stakeholders to support the business. Maintain and improve standard operating procedures with carrier utilization, cost control, and general Cross Border operations. Be familiar with insurance and claims collection processes for damaged cargo, loss, etc. Additional duties and responsibilities as necessary. What you’ll bring to the table: ​​​Broad knowledge of industry capabilities and processes including but not limited to: Ocean and Air consolidation. Small parcel cross border requirements. LTL and Truckload requirements. Intra Europe trade (e.g. EU to GB, NO, CH) border requirements. Knowledge of various cross border entry requirements is a must. 5-10 years of experience working in ecommerce and shipping industry. 2+ years of experience working with cross border shipments. Superior presentation and communication skills with the ability to take complex, detailed processes and requirements and guide understanding of essential points to business partners. Project Management experience required. Excellent computer and data analysis skills, most importantly in Microsoft Excel, and Powerpoint. Experience working with PowerBI, and SQL is a plus. Flexibility to time shift working hours (from time to time) to support Europe, Asia and Australia operations. Bachelor's Degree in Supply Chain Management, Business Administration, or Project Management/Engineering. Licensed Customs Broker is a plus. Ability to Travel domestically and internationally up to 20% of the time. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Paid Holidays & Flexible Time Off Program Paid Sick Leave Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $112,817 - $153,500 for this role. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers. Use of AI-Assisted Tools During Recruitment We may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate communications, and helping recruiters identify candidates whose qualifications may align with job requirements. These tools are designed to assist our recruiting team and are not used to make final hiring decisions. Hiring decisions are made by trained human reviewers who consider the candidate's application, interview performance, qualifications, experience, and other relevant factors. AI-assisted tools do not independently determine whether a candidate advances in the hiring process or receives an offer of employment. Where required by applicable law, candidates will be provided with notice regarding our use of AI-assisted technologies and, where available, information about any applicable rights relating to such processing, including the ability to request additional information or opt out of certain AI-assisted processing activities. Candidates who exercise available opt-out rights may be reviewed through alternative processes consistent with applicable law. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.