Jerry

Jerry

11 open positions available

1 location
2 employment types
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Full-time
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Showing 11 most recent jobs
Jerry

Director, Business Operations & Strategy (Marketplace Growth)

JerryAnywhereFull-time
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Compensation$170K - 230K a year

Own and optimize systems, strategy, and execution for marketplace growth, working cross-functionally to enhance user experience and carrier success. | 7+ years of management consulting experience from a top firm, a quantitative degree, and experience managing high-performing teams. | You could work anywhere. Why us? • Join a pre-IPO startup with capital, traction and runway ($240M funded | 60X revenue growth in 5 years | $2T market size). • Work closely with brilliant leaders and teammates from companies like McKinsey, BCG, Bain, Nvidia, Lemonade, GEICO, Amazon, etc. • Disrupt a massive market and take us to a $10B business in the next few years. • Be immersed in a talent-dense environment and greatly accelerate your career growth About the opportunity: Jerry.ai is looking for a Director, Business Operations & Strategy (Marketplace Growth) to help scale our core insurance business. We hit a huge milestone in early 2024 by achieving profitability and have ambitious goals for the next few years — scale from 5M to 50M customers and become a $10B business. In this high-visibility role, you'll report directly to our VP of Insurance Operations, and own the systems, strategy, and execution behind Jerry’s quoting engine, automation infrastructure, and carrier performance. Working cross-functionally with product, engineering, and analytics, you will create a seamless user experience and ensure ongoing carrier success to drive critical outcomes for our insurance marketplace (loss ratio, retention, and conversion). This is a unique opportunity to shape the strategy of a category-defining fintech company at scale. Jerry.ai is building the first super app to make car ownership affordable and accessible – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 60X and our team to 225 across 6 countries. Preferred experience: • Bachelor’s degree in a quantitative discipline (Electrical Engineering, Computer Engineering, Industrial Engineering, Operations Research, etc) • 7+ years of management consulting experience from a top firm (McKinsey, Bain, and Boston Consulting Group preferred) • Track record of hiring and managing high-performing teams Who you are: • You have a structured framework for problem-solving and live by first principles • You are comfortable communicating with audiences varying from technical stakeholders, business partners, to the company’s C-suite • You set a very high bar for yourself and for your team, and you are constantly pushing that bar higher in the pursuit of excellence While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market. Compensation Range: $170K - $230K

Process Improvement
Data Analysis
Workflow Mapping
Operational Efficiency
Verified Source
Posted 7 days ago
Jerry

Staff Recruiter – Contract to Hire

JerryAnywhereContract
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Compensation$NaNK - NaNK a year

Own full cycle recruiting for mid-to-senior level searches and collaborate with leadership. | 7+ years of recruiting experience, experience at fast-growth startups, and a bachelor's degree. | Job Description: • Own full cycle recruiting for mid-to-senior level searches • Partner closely with senior leaders • Mentor and support junior team members • Review and iterate recruiting practices Requirements: • 7+ years of recruiting experience • Prior recruiting experience at fast-growth startups • Strong track record in a high velocity environment • Bachelor’s Degree Benefits: • Health insurance • Dental coverage • Vision coverage • Paid time off • Paid parental leave • 401(K) plan with employer matching • Wellness benefits

Recruiting
Partnering with senior leaders
Mentoring junior team members
Iterating recruiting practices
Verified Source
Posted 8 days ago
Jerry

Senior Manager, Customer Operations – Inbound Virtual Contact Center

JerryAnywhereFull-time
View Job
Compensation$NaNK - NaNK a year

Manage and optimize the performance of sales and service teams, develop feedback systems, and implement process improvements. | Requires 3+ years managing contact center teams, data analysis skills, and experience working with onshore and offshore teams. | Job Description: • Ensure front-line agents are operating at peak performance • Drive execution across onshore sales and service teams (~50 agents) • Partner with product, engineering, and business analytics teams to evaluate performance data • Optimize workflows and develop performance systems and feedback loops • Build and maintain a high-performance culture • Work with team leads to track progress and provide feedback • Own the day-to-day execution of sales and/or service teams • Diagnose performance issues at their root and develop action plans • Identify and implement process improvements Requirements: • 3+ years of experience managing a similar sized team of inbound contact center agents and team leads or supervisors, in a high-volume, metric-driven environment • Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance • Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes • Track record of driving performance by managing inputs, not just outcomes • Comfort working across onshore and offshore teams, ideally in a tech-forward environment Benefits: • health, dental, and vision coverage • paid time off • paid parental leave • 401(K) plan with employer matching • wellness benefits

Team management
Performance analysis
Process improvement
Data-driven decision making
High-volume contact center experience
Verified Source
Posted 9 days ago
Jerry

Manager, Contact Center Operations

JerryAnywhereFull-time
View Job
Compensation$NaNK - NaNK a year

Manage and improve team performance in a high-volume contact center environment, using data to diagnose issues and implement improvements. | At least 2 years of managing inbound contact center teams, experience with data-driven performance management, and ability to manage cross-functional teams. | Job Description: • Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early • Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics • Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest • Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes • Work with product and engineering to identify and implement process improvements and system enhancements Requirements: • 2+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment • Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance • Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes • Track record of driving performance by managing inputs, not just outcomes • Comfort working across onshore and offshore teams, ideally in a tech-forward environment Benefits: • Health insurance • Dental coverage • Vision coverage • Paid time off • Paid parental leave • 401(K) plan with employer matching • Wellness benefits • Equity opportunities

Team management
Performance diagnostics
Data analysis
Operational improvements
Verified Source
Posted 9 days ago
Jerry

Manager, Contact Center Operations

JerryAnywhereFull-time
View Job
Compensation$120K - 180K a year

Lead and manage a 50-agent contact center team to ensure peak performance through coaching, performance management, and operational oversight. | 2+ years managing a similar sized inbound contact center team, experience managing through others, data-driven operational improvements, and working across onshore/offshore teams. | You could work anywhere. Why us? • Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size). • Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, etc. • Disrupt a massive market and take us to a $5B business in the next few years. • Be immersed in a talent-dense environment and greatly accelerate your career growth. About the opportunity: We are looking for a Manager, Contact Center Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently. You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn’t afraid to dig deep to solve problems at their root. Jerry.ai is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries. How you will make an impact: • Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics. • Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on. • Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans. • Root Cause Problem Solving: Diagnose performance issues at their root whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring. • Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service. Minimum requirements: • 2+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment • Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance • Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes • Track record of driving performance by managing inputs, not just outcomes • Comfort working across onshore and offshore teams, ideally in a tech-forward environment Ideal profile: • You are a systems thinker who thrives on creating structure and accountability • You have a track record of elevating performance and don’t shy away from tough conversations • You bring urgency, clarity, and high standards to everything you do • You take full ownership of your domain and don’t wait for others to tell you what to do • You are energized by rolling up your sleeves, digging into data, and solving problems at their root • You believe feedback is a gift and you proactively seek it While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Contact Center Operations
Team Management
Performance Management
Coaching & Development
Data Analysis
Workflow Optimization
Root Cause Problem Solving
Verified Source
Posted about 2 months ago
Jerry

Director, Business Operations and Strategy, Marketplace Growth

JerryAnywhereFull-time
View Job
Compensation$170K - 230K a year

Lead strategy and execution for the insurance quoting engine and marketplace growth, manage teams, and collaborate cross-functionally to scale the business. | 7+ years management consulting from top firms preferred, 2+ years people management, quantitative degree preferred, strong problem-solving and communication skills. | Description: • Report directly to VP of Insurance Operations and own systems, strategy, and execution behind Jerry’s quoting engine, automation infrastructure, and carrier performance • Work cross-functionally with product, engineering, and analytics to create a seamless user experience • Ensure ongoing carrier success to drive outcomes for the insurance marketplace (loss ratio, retention, and conversion) • Scale core insurance business and help grow customers from 5M to 50M and build toward a $10B business • Shape strategy of the insurance marketplace and influence category-defining product decisions • Hire and manage teams to execute on marketplace growth initiatives Requirements: • Bachelor’s degree in a quantitative discipline (Electrical Engineering, Computer Engineering, Industrial Engineering, Operations Research, etc) (preferred) • 7+ years of management consulting experience from a top firm (McKinsey, Bain, and Boston Consulting Group preferred) • Track record of hiring and managing high-performing teams • At least 2 years of experience as a people manager • Legally authorized to work in the U.S. or Canada (applicants must indicate work authorization and visa sponsorship status) • Structured framework for problem-solving and live by first principles • Comfortable communicating with technical stakeholders, business partners, and the company’s C-suite • High personal and team performance standards and pursuit of excellence Benefits: • You could work anywhere • Base Annual Pay $170K – $230K • Offers Equity • Health, dental, and vision coverage • Paid time off • Paid parental leave • 401(K) plan with employer matching • Wellness benefits • Opportunities for equity grants • Comprehensive benefits package to regular employees

Management Consulting
Team Leadership
Strategy Development
Cross-functional Collaboration
Insurance Marketplace
Automation Infrastructure
Carrier Performance
Problem Solving Frameworks
Verified Source
Posted 3 months ago
Jerry

Executive Assistant, Entry Level

JerryAnywhereFull-time
View Job
Compensation$50K - 70K a year

Support the VP of HR with employee lifecycle management, event planning, internal communications, HR administrative tasks, and process improvements. | Bachelor's or Master's in HR or related field, 0-2 years HR experience (excluding internships), strong communication, detail-oriented, and ability to handle sensitive information. | Description: • Serve as Executive Assistant to the VP of HR and be a critical member of the People team • Support end-to-end employee lifecycle, from onboarding new hires to managing employee transitions • Plan, organize, and execute company-wide and team events (offsites, in-person and virtual events) and culture-building initiatives • Draft and distribute internal communications such as company-wide newsletters and periodic company updates • Ensure data accuracy and integrity within HR systems and records • Handle administrative HR tasks including I-9 verification, benefits administration, and employment verification letters • Proactively identify opportunities to streamline People Operations workflows and leverage AI/tools to automate backend processes • Empower teams and support the overall People Operations function to scale with company growth Requirements: • Bachelor's or Master's degree in Human Resources, Business Administration, Psychology, Sociology, or a related field • 0-2 years of experience in HR, People Operations, or related (EXCLUDING internships), ideally within a fast-paced startup environment • Excellent communicator, both written and live • Meticulous and detail-oriented • Well-organized and able to support multiple projects and teams while balancing excellence and speed • Thrive in ambiguity and fast-paced environments • Resourceful and creative; takes initiative to get things done well the first time • Mature and professional; can handle sensitive information with discretion • Ability to support onboarding, I-9 verification, benefits administration, and employment verification letters • Must be legally authorized to work in the U.S. or Canada; will need to disclose visa sponsorship status • Application requires Name, Email, Resume, and LinkedIn Profile URL (form fields) Benefits: • Health, dental, and vision coverage • Paid time off • Paid parental leave • 401(K) plan with employer matching • Wellness benefits • Opportunities for equity grants • Comprehensive benefits package to regular employees (part-time, contract, or freelance roles may not be eligible for certain benefits)

HR administration
Employee onboarding
I-9 verification
Benefits administration
Internal communications
Event planning
Data accuracy
Process automation
Verified Source
Posted 3 months ago
JE

Jerry is hiring: Public Relations & Content Associate in New York

JerryAnywhereFull-time
View Job
Compensation$40K - 70K a year

Manage day-to-day PR operations, drive organic growth through SEO and AI strategies, and monitor community feedback to inform product and engineering teams. | Bachelor's degree in journalism, communications, PR or related field, early-career experience, resourcefulness, agility, and persistence in a fast-paced startup environment. | OverviewWe'd love to hear from you if you like making an impact from day one and being part of a Forbes Top Startup Employer. This opportunity is with Jerry.ai, a startup with strong traction and mentorship from serial entrepreneurs and leaders from major companies. About the opportunity: We’re looking for a Public Relations & Content Associate to join our Organic Growth team and help shape how the world sees Jerry. This isn’t your typical PR role—it’s a chance to get in on the ground floor and help us build our media and content strategy from scratch. Your responsibilities will evolve, but you’ll tackle a wide range of projects, from strategic media outreach to content strategy. This role sits at the intersection of AI, SEO, and media. It’s ideal for an early-career professional who is comfortable with change and ambiguity in a fast-moving, evolving landscape. You’ll join a team that’s learning and building in real-time. If you’re a self-starter who thrives in fast-moving environments, keeps up with the news cycle, and wants hands-on experience in startup growth, we’d love to meet you.This is a fully remote full-time role with options to work onsite (we have offices in Palo Alto, Toronto, and New York).What Youll DoHandle Public Relations: Work on day-to-day PR operations across consumer, tech, business, and trade outlets. Monitor news cycles, update media lists, track coverage, and build relationships with key journalists.Drive Organic Growth: Contribute to our SEO and AEO (answer engine optimization) strategies, including experimenting with new AI-assisted workflows.Listen to Our Audience: Monitor app reviews and community feedback to respond to comments, identify trends, and flag key insights for our product and engineering teams.Ideal ProfileYou’re Resourceful & Proactive: Youre fast, curious, and resourceful. You bring solutions and are always looking for ways to improve.You’re Agile: You thrive in a fast-paced environment and can juggle multiple priorities while pivoting as media and tech landscapes evolve.You’re Determined: Youre persistent and resilient. When you face setbacks, you adapt your approach and keep moving forward without losing momentum.You have a Bachelors degree, preferably in journalism, communications, PR, or a related field.Bonus: You have experience in a newsroom, PR agency, or startup environment.Note: While we appreciate your interest and application, only applicants under consideration will be contacted.Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.aiAbout Jerry.aiJerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners’ needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious, and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market. #J-18808-Ljbffr

Public Relations
Content Strategy
SEO
AI-assisted workflows
Media Outreach
Community Engagement
Verified Source
Posted 3 months ago
Jerry

Contact Center Operations Manager

JerryAnywhereFull-time
View Job
Compensation$90K - 130K a year

Manage and coach contact center agents to improve performance, translate strategic goals into operational plans, and partner with product and engineering to enhance processes and systems. | 3+ years managing inbound contact center teams, experience driving performance through data and accountability, strong coaching skills, and ability to work across onshore/offshore teams in a tech-forward environment. | Description: • We are looking for a Manager, Contact Center Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. • Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. • Coach and develop agents through structured coaching, clear feedback, and consistent expectations to raise performance. • Own day-to-day execution of sales and/or service teams and translate strategic goals into weekly agent-level plans. • Diagnose root causes of performance issues across people, process, systems or execution and develop action plans to improve inputs. • Partner with product and engineering to identify and implement process improvements and system enhancements using frontline data and insights. Requirements: • 3+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment • Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance • Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes • Track record of driving performance by managing inputs, not just outcomes • Comfort working across onshore and offshore teams, ideally in a tech-forward environment • Systems thinker who thrives on creating structure and accountability • Track record of elevating performance and handling tough conversations • Brings urgency, clarity, and high standards • Takes full ownership and proactively solves problems • Energized by rolling up sleeves, digging into data, and solving problems at their root • Proactively seeks and values feedback Benefits: • Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size). • Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, etc. • Disrupt a massive market and take us to a $5B business in the next few years. • Be immersed in a talent-dense environment and greatly accelerate your career growth.

Contact Center Operations
Team Leadership
Performance Management
Process Improvement
Data Analysis
Cross-functional Collaboration
Coaching and Development
Root Cause Analysis
Verified Source
Posted 4 months ago
JE

Junior Public Relations & Content Associate Job at Jerry in Durham

JerryAnywhereFull-time
View Job
Compensation$40K - 70K a year

Manage daily PR operations, build media relationships, contribute to SEO and AI-driven content strategies, and gather user feedback for product teams. | Bachelor's degree in journalism, communications, PR or related field, with bonus points for newsroom, PR agency, or startup experience. | We'd Love To Hear From You If You LikeMaking a big impact on day one with a Forbes Top Startup EmployerWorking at a startup that has traction ($240M in funding | 60X revenue growth in 6 years)Mentorship from serial entrepreneurs and leaders from companies like Nvidia, Amazon, Nerdwallet, McKinsey, Bain, BCG, Better, etc.About The OpportunityWe're seeking a Junior Public Relations & Content Associate to join our Organic Growth team. This role involves shaping how the world perceives Jerry, with responsibilities spanning media outreach and content strategy. It's an evolving role ideal for someone eager to learn at the intersection of AI, SEO, and media, in a fast-paced startup environment.This fully remote, full-time role offers options to work onsite in Palo Alto, Toronto, or New York.What You'll DoHandle day-to-day PR operations across various outlets, monitor news cycles, update media lists, and build relationships with journalists.Contribute to our SEO and AEO strategies, experimenting with AI-assisted workflows to enhance visibility.Monitor app reviews and community feedback to gather insights for product and engineering teams.Ideal ProfileResourceful and proactive, with a solution-oriented mindset.Agile, thriving in fast-paced, evolving environments.Persistent and resilient, able to adapt after setbacks.Bachelor's degree in journalism, communications, PR, or related field.Bonus: Experience in a newsroom, PR agency, or startup environment.While we appreciate your interest, only shortlisted applicants will be contacted.Jerry.ai is an Equal Employment Opportunity employer, committed to diversity and inclusion. We provide reasonable accommodations for individuals with disabilities. Contact us at recruiting@jerry.ai for assistance.About Jerry.aiJerry.ai is America's first super app for car ownership, redefining how people manage their vehicles using AI and machine learning. With over 5 million users and $240M+ raised, we innovate daily to enhance the car ownership experience. Join us to solve real-world problems with passionate, curious, and egoless colleagues. #J-18808-Ljbffr

Public Relations
Content Strategy
Media Outreach
SEO
AI-assisted workflows
Community Feedback Monitoring
Verified Source
Posted 4 months ago
Jerry

Manager, Customer Operations, Inbound Virtual Contact Center

JerryAnywhereFull-time
View Job
Compensation$80K - 120K a year

Lead and manage a large team of insurance operations front-line agents, drive execution across sales and service teams, and optimize workflows to improve customer experience. | 3+ years managing a similar sized inbound contact center team in a high-volume, metric-driven environment with experience in performance management and cross-team collaboration. | Description: • Join a pre-IPO startup building a super app for car ownership focused on insurance and related services • Lead Insurance Operations front-line agents (~50 agents) to ensure peak performance • Drive execution across onshore sales and service teams and partner with product, engineering, and analytics to optimize workflows • Build performance management systems, structured coaching, and root-cause problem solving • Own day-to-day execution, operational oversight, and workflow/system optimization to improve customer experience Requirements: • 3+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment • Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance • Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes • Track record of driving performance by managing inputs, not just outcomes • Comfort working across onshore and offshore teams, ideally in a tech-forward environment Benefits: • Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size) • Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, etc. • Disrupt a massive market and take us to a $5B business in the next few years • Be immersed in a talent-dense environment and greatly accelerate your career growth

Contact center management
Team leadership
Performance management
Operational oversight
Data-driven decision making
Workflow optimization
Verified Source
Posted 4 months ago

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