Jerry

Compensation

Full Description

Description: • Join a pre-IPO startup building a super app for car ownership focused on insurance and related services • Lead Insurance Operations front-line agents (~50 agents) to ensure peak performance • Drive execution across onshore sales and service teams and partner with product, engineering, and analytics to optimize workflows • Build performance management systems, structured coaching, and root-cause problem solving • Own day-to-day execution, operational oversight, and workflow/system optimization to improve customer experience Requirements: • 3+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment • Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance • Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes • Track record of driving performance by managing inputs, not just outcomes • Comfort working across onshore and offshore teams, ideally in a tech-forward environment Benefits: • Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size) • Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, etc. • Disrupt a massive market and take us to a $5B business in the next few years • Be immersed in a talent-dense environment and greatly accelerate your career growth