Colony Brands, Inc.

Handle inbound customer inquiries, resolve issues, provide product information, document interactions, and collaborate with teams to ensure customer satisfaction. | 1-2 years customer service experience, strong communication skills, proficiency with CRM software, ability to work independently remotely, and residency in Wisconsin. | Job Title: Work from Home Inbound Customer Service Representative (State of Wisconsin) Company Overview: Colony Brands, Inc. is a leading direct-to-consumer retailer specializing in unique and high-quality products ranging from apparel to home goods. With a strong commitment to customer satisfaction and innovation, Colony Brands has built a trusted reputation across the United States. We foster a collaborative and inclusive work environment that supports growth and work-life balance. Role Overview: As a Work from Home Inbound Customer Service Representative, you will be the first point of contact for our customers in Wisconsin, providing exceptional service and support. Your role is vital in ensuring customer satisfaction by addressing inquiries, resolving issues, and guiding customers through their purchasing experience. What You'll Do: - You will handle inbound customer calls and emails promptly and professionally. - You will resolve customer inquiries related to orders, products, and services. - You will provide accurate information about Colony Brands’ offerings and policies. - You will document customer interactions and maintain detailed records. - You will collaborate with internal teams to escalate and resolve complex issues. - You will contribute to continuous improvement by providing feedback on customer trends. - You will maintain a positive and empathetic attitude to enhance customer experience. - You will adhere to company policies and compliance standards, including participation in the E-Verify program. What You Bring: - You have at least 1-2 years of experience in customer service or call center roles. - You possess excellent communication skills, both verbal and written. - You are proficient with basic computer applications and CRM software. - You demonstrate strong problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote environment. - You are eligible to work in the United States and reside in the State of Wisconsin. Bonus Points If You Have: - Experience working in a remote customer service role. - Familiarity with direct-to-consumer retail operations. - Bilingual skills, especially in Spanish. - Knowledge of E-Verify program requirements and compliance. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid training and ongoing professional development opportunities. - We offer a supportive team culture with regular virtual engagement activities. Ready to Apply? To join our team as a Work from Home Inbound Customer Service Representative, please submit your resume and cover letter through our careers page at www.colonybrands.com/careers. We look forward to hearing from you!

Handle inbound customer inquiries and provide effective solutions while maintaining accurate records and collaborating with the team. | 1-2 years of customer service experience, strong communication and problem-solving skills, proficiency with CRM software, and ability to work independently from home. | Job Title: Work from Home Inbound Customer Service Representative (State of Wisconsin) Company Overview: Colony Brands, Inc. is a leading direct-to-consumer retailer specializing in unique and high-quality products ranging from apparel to home goods. With a commitment to exceptional customer service and innovative solutions, we empower our employees to deliver outstanding experiences from the comfort of their homes. Role Overview: As a Work from Home Inbound Customer Service Representative, you will be the first point of contact for our customers in Wisconsin, providing timely and effective support. Your role is essential in maintaining customer satisfaction by resolving inquiries and issues with professionalism and care. What You'll Do: - You will handle inbound customer calls and emails with a focus on delivering excellent service. - You will resolve customer inquiries related to orders, products, and account information. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members and management to improve service processes. - You will maintain up-to-date knowledge of company products and policies. - You will identify opportunities to enhance customer satisfaction and loyalty. - You will adhere to company guidelines and compliance standards. What You Bring: - You bring at least 1-2 years of experience in customer service or call center roles. - You have excellent communication skills, both verbal and written. - You are proficient with computers and comfortable using CRM software. - You have strong problem-solving abilities and a customer-focused mindset. - You are self-motivated and able to work independently in a remote environment. Bonus Points If You Have: - Experience working in a remote customer service position. - Familiarity with the retail or direct-to-consumer industry. - Bilingual skills, especially in Spanish. - Knowledge of E-Verify program compliance and related regulations. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer competitive pay and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive team environment with regular virtual meetings. - We offer employee discounts on our wide range of products. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role through our online application portal at Colony Brands, Inc. We look forward to hearing from you!

Provide exceptional inbound customer service by handling inquiries, resolving issues, and supporting order management for customers in Wisconsin. | 1-2 years of customer service experience, strong communication and problem-solving skills, proficiency with computers, and ability to work independently in a remote environment. | Job Title: Work from Home Inbound Customer Service Representative (State of Wisconsin) Company Overview: Colony Brands, Inc. is a leading direct-to-consumer retailer specializing in unique and high-quality products ranging from apparel to home goods. With a commitment to exceptional customer service and innovation, we empower our employees to deliver outstanding experiences while working in a flexible, remote environment. Role Overview: As a Work from Home Inbound Customer Service Representative, you will be the first point of contact for our customers in Wisconsin, providing timely and effective support. Your role is essential in maintaining customer satisfaction and loyalty by resolving inquiries and issues with professionalism and care. What You'll Do: - You will handle inbound customer calls and emails, addressing questions and concerns promptly. - You will provide accurate product information and assist with order placement and tracking. - You will resolve customer complaints with empathy and efficiency, ensuring positive outcomes. - You will document customer interactions and update account information accurately. - You will collaborate with team members and management to improve service processes. - You will maintain knowledge of company products, policies, and procedures. - You will meet or exceed performance metrics related to quality, productivity, and customer satisfaction. What You Bring: - You have at least 1-2 years of experience in customer service or call center roles. - You possess excellent communication skills, both verbal and written. - You are proficient with computers and comfortable using multiple software applications. - You have strong problem-solving abilities and a customer-focused mindset. - You are self-motivated and able to work independently in a remote setting. Bonus Points If You Have: - Experience working in a remote customer service role. - Familiarity with CRM systems and order management software. - Knowledge of the retail or direct-to-consumer industry. - Bilingual abilities, especially in Spanish. What We Offer: - We offer a fully remote work opportunity with flexible scheduling. - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer ongoing training and career development opportunities. Ready to Apply? To join our team, please submit your resume and a brief cover letter through our online application portal. We look forward to hearing from you!

Provide exceptional inbound customer service by handling inquiries, resolving issues, and maintaining accurate records while collaborating with internal teams. | 1-2 years of customer service experience, strong communication and problem-solving skills, proficiency with computers, and a reliable home office setup. | Job Title: Work from Home Inbound Customer Service Representative (State of Wisconsin) Company Overview: Colony Brands, Inc. is a leading direct-to-consumer retailer specializing in unique and high-quality products across various categories. With a commitment to exceptional customer service and innovative solutions, we empower our employees to deliver outstanding experiences from the comfort of their homes. Role Overview: As a Work from Home Inbound Customer Service Representative, you will be the first point of contact for our customers in Wisconsin, providing timely and effective support. Your role is essential in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining a positive brand image. What You'll Do: - You will handle inbound customer calls and emails with professionalism and empathy. - You will resolve customer inquiries related to orders, products, and services efficiently. - You will document customer interactions accurately in our CRM system. - You will collaborate with internal teams to escalate and resolve complex issues. - You will maintain up-to-date knowledge of company products, policies, and procedures. - You will contribute to continuous improvement initiatives by providing customer feedback. - You will meet or exceed individual and team performance goals. What You Bring: - You bring at least 1-2 years of experience in customer service or call center environments. - You bring excellent communication skills, both verbal and written. - You bring strong problem-solving abilities and attention to detail. - You bring proficiency with computers and the ability to learn new software quickly. - You bring a reliable home office setup with high-speed internet. Bonus Points If You Have: - You have experience working remotely or in a virtual customer service role. - You have familiarity with CRM software and customer support tools. - You have knowledge of the retail or direct-to-consumer industry. - You have bilingual language skills. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive pay and performance-based incentives. - We offer a supportive team environment and employee recognition programs. - We offer access to employee discounts on our wide range of products. Ready to Apply? Please submit your application through our online portal at www.colonybrands.com/careers. We look forward to welcoming you to our team!