Colony Brands, Inc.

Compensation

Full Description

Job Title: Work from Home Inbound Customer Service Representative (State of Wisconsin) Company Overview: Colony Brands, Inc. is a leading direct-to-consumer retailer specializing in unique and high-quality products ranging from apparel to home goods. With a commitment to exceptional customer service and innovation, we empower our employees to deliver outstanding experiences while working in a flexible, remote environment. Role Overview: As a Work from Home Inbound Customer Service Representative, you will be the first point of contact for our customers in Wisconsin, providing timely and effective support. Your role is essential in maintaining customer satisfaction and loyalty by resolving inquiries and issues with professionalism and care. What You'll Do: - You will handle inbound customer calls and emails, addressing questions and concerns promptly. - You will provide accurate product information and assist with order placement and tracking. - You will resolve customer complaints with empathy and efficiency, ensuring positive outcomes. - You will document customer interactions and update account information accurately. - You will collaborate with team members and management to improve service processes. - You will maintain knowledge of company products, policies, and procedures. - You will meet or exceed performance metrics related to quality, productivity, and customer satisfaction. What You Bring: - You have at least 1-2 years of experience in customer service or call center roles. - You possess excellent communication skills, both verbal and written. - You are proficient with computers and comfortable using multiple software applications. - You have strong problem-solving abilities and a customer-focused mindset. - You are self-motivated and able to work independently in a remote setting. Bonus Points If You Have: - Experience working in a remote customer service role. - Familiarity with CRM systems and order management software. - Knowledge of the retail or direct-to-consumer industry. - Bilingual abilities, especially in Spanish. What We Offer: - We offer a fully remote work opportunity with flexible scheduling. - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer ongoing training and career development opportunities. Ready to Apply? To join our team, please submit your resume and a brief cover letter through our online application portal. We look forward to hearing from you!