Colony Brands, Inc.

Compensation

Full Description

Job Title: Work from Home Inbound Customer Service Representative (State of Wisconsin) Company Overview: Colony Brands, Inc. is a leading direct-to-consumer retailer specializing in unique and high-quality products across various categories. With a commitment to exceptional customer service and innovative solutions, we empower our employees to deliver outstanding experiences from the comfort of their homes. Role Overview: As a Work from Home Inbound Customer Service Representative, you will be the first point of contact for our customers in Wisconsin, providing timely and effective support. Your role is essential in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining a positive brand image. What You'll Do: - You will handle inbound customer calls and emails with professionalism and empathy. - You will resolve customer inquiries related to orders, products, and services efficiently. - You will document customer interactions accurately in our CRM system. - You will collaborate with internal teams to escalate and resolve complex issues. - You will maintain up-to-date knowledge of company products, policies, and procedures. - You will contribute to continuous improvement initiatives by providing customer feedback. - You will meet or exceed individual and team performance goals. What You Bring: - You bring at least 1-2 years of experience in customer service or call center environments. - You bring excellent communication skills, both verbal and written. - You bring strong problem-solving abilities and attention to detail. - You bring proficiency with computers and the ability to learn new software quickly. - You bring a reliable home office setup with high-speed internet. Bonus Points If You Have: - You have experience working remotely or in a virtual customer service role. - You have familiarity with CRM software and customer support tools. - You have knowledge of the retail or direct-to-consumer industry. - You have bilingual language skills. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive pay and performance-based incentives. - We offer a supportive team environment and employee recognition programs. - We offer access to employee discounts on our wide range of products. Ready to Apply? Please submit your application through our online portal at www.colonybrands.com/careers. We look forward to welcoming you to our team!