Colony Brands, Inc.

Compensation

Full Description

Job Title: Work from Home Inbound Customer Service Representative (State of Wisconsin) Company Overview: Colony Brands, Inc. is a leading direct-to-consumer retailer specializing in unique and high-quality products ranging from apparel to home goods. With a commitment to exceptional customer service and innovative solutions, we empower our employees to deliver outstanding experiences from the comfort of their homes. Role Overview: As a Work from Home Inbound Customer Service Representative, you will be the first point of contact for our customers in Wisconsin, providing timely and effective support. Your role is essential in maintaining customer satisfaction by resolving inquiries and issues with professionalism and care. What You'll Do: - You will handle inbound customer calls and emails with a focus on delivering excellent service. - You will resolve customer inquiries related to orders, products, and account information. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members and management to improve service processes. - You will maintain up-to-date knowledge of company products and policies. - You will identify opportunities to enhance customer satisfaction and loyalty. - You will adhere to company guidelines and compliance standards. What You Bring: - You bring at least 1-2 years of experience in customer service or call center roles. - You have excellent communication skills, both verbal and written. - You are proficient with computers and comfortable using CRM software. - You have strong problem-solving abilities and a customer-focused mindset. - You are self-motivated and able to work independently in a remote environment. Bonus Points If You Have: - Experience working in a remote customer service position. - Familiarity with the retail or direct-to-consumer industry. - Bilingual skills, especially in Spanish. - Knowledge of E-Verify program compliance and related regulations. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer competitive pay and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive team environment with regular virtual meetings. - We offer employee discounts on our wide range of products. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role through our online application portal at Colony Brands, Inc. We look forward to hearing from you!