Colony Brands, Inc.

Compensation

Full Description

Job Title: Work from Home Inbound Customer Service Representative (State of Wisconsin) Company Overview: Colony Brands, Inc. is a leading direct-to-consumer retailer specializing in unique and high-quality products ranging from apparel to home goods. With a strong commitment to customer satisfaction and innovation, Colony Brands has built a trusted reputation across the United States. We foster a collaborative and inclusive work environment that supports growth and work-life balance. Role Overview: As a Work from Home Inbound Customer Service Representative, you will be the first point of contact for our customers in Wisconsin, providing exceptional service and support. Your role is vital in ensuring customer satisfaction by addressing inquiries, resolving issues, and guiding customers through their purchasing experience. What You'll Do: - You will handle inbound customer calls and emails promptly and professionally. - You will resolve customer inquiries related to orders, products, and services. - You will provide accurate information about Colony Brands’ offerings and policies. - You will document customer interactions and maintain detailed records. - You will collaborate with internal teams to escalate and resolve complex issues. - You will contribute to continuous improvement by providing feedback on customer trends. - You will maintain a positive and empathetic attitude to enhance customer experience. - You will adhere to company policies and compliance standards, including participation in the E-Verify program. What You Bring: - You have at least 1-2 years of experience in customer service or call center roles. - You possess excellent communication skills, both verbal and written. - You are proficient with basic computer applications and CRM software. - You demonstrate strong problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote environment. - You are eligible to work in the United States and reside in the State of Wisconsin. Bonus Points If You Have: - Experience working in a remote customer service role. - Familiarity with direct-to-consumer retail operations. - Bilingual skills, especially in Spanish. - Knowledge of E-Verify program requirements and compliance. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid training and ongoing professional development opportunities. - We offer a supportive team culture with regular virtual engagement activities. Ready to Apply? To join our team as a Work from Home Inbound Customer Service Representative, please submit your resume and cover letter through our careers page at www.colonybrands.com/careers. We look forward to hearing from you!