Center for Internet Security

Assist with financial planning, forecasting, budgeting, analysis, and reporting to support strategic financial decisions. | Bachelor's degree in Accounting or Finance, 3+ years experience in accounting or finance, strong financial acumen, proficiency in Excel and PowerPoint, and excellent communication skills. | The Financial Analyst II is part of the Corporate department, which resides on the Financial Planning and Analysis team and reports to the Director of Financial Planning and Analysis. As our Financial Analyst II, you will assist in the financial planning, analysis, and projections for CIS. This position will assist in the forecast of future revenues and expenditures to establish cost structures and determine budgeting. This position will assist in managing multiple levels and subclasses in a detailed financial system and be responsible for ensuring proper information and practices are being utilized in the financial function. What You'll Do: Provide annual, monthly revenue and expenditures forecasting and quarterly re-forecasting Analyze current and past financial data and performance, including trend analysis Assist budget areas in forecasting, budgeting, and planning Create, validate, analyze, and distribute financial reports and projections Analyze actual operating results compared to budget and planned performance and investigate variances Identify trends in financial performance and provide recommendations for improvement Coordinate with members of the finance team to review financial information and forecasts Other tasks and responsibilities as assigned What You'll Need: Bachelor's degree in Accounting or Finance* 3+ years’ experience in Accounting, Finance or related work Understanding of GAAP Accounting Strong financial acumen and experience with revenue recognition Excellent analytical and problem-solving skills Attention to detail with accuracy and good record keeping Strong proficiency with Microsoft Office specifically Excel & PowerPoint Excellent communication skills, with the ability to clearly communicate issues to all levels of management Must be authorized to work in the United States It's a Plus if You Have: Experience with WorkDay and Adaptive Planning Demonstrated understanding of business practices and fundamental understanding of project management methodology Demonstrated experience collaborating with and/or training other colleagues Experience with CRM software, preferably Salesforce 5+ years’ experience in Accounting, Finance or related work *Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree. At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place. Compensation Range: $29.52 - $50.58 Welcome to our employment section. Here you can view our current job openings and apply for positions online. Can't decide on just one opening? Our online application system allows you to easily apply to additional positions, after creating your profile! CIS takes pride in providing a comprehensive benefits package and supportive work environment. We offer a competitive total rewards package at the Center for Internet Security: Base salary is determined on a number of factors including, but not limited to, education, experience and skills Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire $500 wellness card for Health Coverage Participants 401(k) with 4% Company Match, vested from the first day of hire Flexible Spending Account (FSA) & Dependent Care Account (DCA) Life Insurance Bonding Leave Paid Volunteering Program Bonus eligibility Paid Time Off (PTO) inclusive of vacation, personal and sick time Paid Holidays Wellness Program Employee Engagement Activities Professional Development Opportunities Tuition Reimbursement Student Loan PayDown Program Employee Referral program Employee Assistance Program The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry-leading best practices for securing IT systems and data. CIS is also a trusted resource for cyber threat prevention, protection, response, and recovery for U.S. State, Local, Tribal, and Territorial (SLTT) government entities and election offices. CIS has an award-winning reputation for investing in its people (click here to learn more), as well as continuous learning and development. We offer our employees diverse opportunities to expand their impact personally and professionally, in their local communities, and among one another. Core Leadership Principles drive our employees at every level of the organization, empowering them to be leaders in everything they do. We are a community-driven nonprofit, responsible for the CIS Controls® and CIS Benchmarks™, globally recognized best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats. Our CIS Hardened Images® provide secure, on-demand, scalable computing environments in the cloud. CIS is home to the Multi-State Information Sharing and Analysis Center® (MS-ISAC®), the trusted resource for cyber threat prevention, protection, response, and recovery for U.S. State, Local, Tribal, and Territorial government entities, and the Elections Infrastructure Information Sharing and Analysis Center® (EI-ISAC®), which supports the rapidly changing cybersecurity needs of U.S. elections offices.

Oversee day-to-day operations, provide strategic guidance, lead cross-functional initiatives, manage performance metrics, and foster organizational innovation and partnerships. | Bachelor's degree, 15+ years leadership in technology or mission-driven organizations, executive operational management, financial acumen, partnership development, and preferably cybersecurity experience. | The Chief Operating Officer (COO) is part of the Executive team and reports to the Chief Executive Officer. The COO is responsible for overseeing day-to-day operations of the Center for Internet Security. Partnering with the President and CEO, the COO provides direction and guidance to CIS operating organizations and support functions. In addition, the COO monitors performance across CIS to ensure consistency with established goals and performance targets. The COO is also the focal point for ensuring inter-organization coordination and cooperation to achieve CIS objectives and to ensure the success of major initiatives undertaken by CIS. As a member of CIS’s executive leadership team, the COO participates in and contributes to the overall enterprise business model, operating model, and business strategy development. The COO brings current knowledge as well as future vision for leveraging information and technology in business model design, business capability performance re-engineering, and product and service development and support. Although headquarters are in Albany, NY, this individual is expected to work remotely. Anticipated travel to the headquarters is 15% or less. The base salary range for this position is $300,000 - $400,000 in addition to a 40% incentive bonus. The actual salary offered will be determined based on multiple factors including internal equity, location, and the individual’s job-related knowledge, skills, and experience. What You'll Do: Serve as an advisor to the President and Chief Executive Officer (CEO) regarding operational performance and overall corporate strategy Provide guidance and coordination of key strategic business initiatives, annual operating plan, and budget Provide leadership, including consultation, coaching and mentorship to CIS senior leaders, during work plan development, budgeting and allocation, monitoring of progress and evaluation of outcomes Facilitate the establishment and oversight of cross-functional and cross-business unit teams Develop, recommend, implement, and evaluate operational policies and oversee implementation of CIS policies and procedures Support development of new programs based on strategic objectives Identify and work to alleviate obstacles to ensure operational efficiency Create effective measurement tools and performance metrics to gauge the efficiency and effectiveness of internal and external processes Assist with internal communications among CIS leaders/teams regarding major activities and action items Attend and participate in meetings regarding key activities and keep the CEO and the CIS Board informed of progress and/or issues Leads communications and initiatives across teams to promote organization-wide opportunities for innovation Oversee the launch, implementation, and monitoring of multiple projects across teams and departments; provides timely feedback and recognition regarding timelines and quality of deliverables Integration and organization of operational systems, programs and plans to support achievement of strategic objectives, including implementing and operationalizing new business plans, policies, and programs Drive company results from both an operational and financial perspective, working closely with the CFO, CEO, and other key executive team members Oversee the promotion and broad delivery of innovation across the organization; ensure new approaches, initiatives, and/or knowledge is communicated in a timely manner and with common messaging Align the strategic priorities of the organization to team/department goals; provide opportunities for vertical and horizontal communication to allow for progress reporting on deliverables and recommend course change adjustments, as needed Establish strategic partnerships and relationships with government and business organizations that further the accomplishment of CIS’s mission Lead efforts to ensure a strong and healthy internal culture by being an agile, strategic, creative, and innovative leader Other tasks and responsibilities as assigned What You'll Need: Bachelor’s degree in Computer Science, Information Technology, Business, or related field 15+ years of progressive leadership and management experience Business-minded, technically astute executive with proven success driving strategic planning, operational excellence, and innovation within technology or cybersecurity-focused organizations Demonstrated experience at the executive level overseeing multi-functional operations in a complex, mission-driven, or technology-focused organization Proven ability to scale and optimize operations in organizations with commercial product portfolios and/or service delivery functions Experienced in shaping and reinforcing a mission-driven culture that emphasizes integrity, collaboration, and continuous improvement Demonstrated ability to manage and strengthen partnerships across government, nonprofit, and private-sector organizations Experience developing and implementing key performance indicators (KPIs) and operational metrics to measure progress against strategic goals Strong financial acumen to manage budgets, forecasts and make sound financial decisions Must be authorized to work in the United States PREFERRED QUALIFICATIONS: Master’s Degree Professional experience in the field of cyber security or related technical industry At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place. Compensation Range: USD$300,000.00 - $400,000.00 Welcome to our employment section. Here you can view our current job openings and apply for positions online. Can't decide on just one opening? Our online application system allows you to easily apply to additional positions, after creating your profile! CIS takes pride in providing a comprehensive benefits package and supportive work environment. We offer a competitive total rewards package at the Center for Internet Security: Base salary is determined on a number of factors including, but not limited to, education, experience and skills Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire $500 wellness card for Health Coverage Participants 401(k) with 4% Company Match, vested from the first day of hire Flexible Spending Account (FSA) & Dependent Care Account (DCA) Life Insurance Bonding Leave Paid Volunteering Program Bonus eligibility Paid Time Off (PTO) inclusive of vacation, personal and sick time Paid Holidays Wellness Program Employee Engagement Activities Professional Development Opportunities Tuition Reimbursement Student Loan PayDown Program Employee Referral program Employee Assistance Program The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry-leading best practices for securing IT systems and data. CIS is also a trusted resource for cyber threat prevention, protection, response, and recovery for U.S. State, Local, Tribal, and Territorial (SLTT) government entities and election offices. CIS has an award-winning reputation for investing in its people (click here to learn more), as well as continuous learning and development. We offer our employees diverse opportunities to expand their impact personally and professionally, in their local communities, and among one another. Core Leadership Principles drive our employees at every level of the organization, empowering them to be leaders in everything they do. We are a community-driven nonprofit, responsible for the CIS Controls® and CIS Benchmarks™, globally recognized best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats. Our CIS Hardened Images® provide secure, on-demand, scalable computing environments in the cloud. CIS is home to the Multi-State Information Sharing and Analysis Center® (MS-ISAC®), the trusted resource for cyber threat prevention, protection, response, and recovery for U.S. State, Local, Tribal, and Territorial government entities, and the Elections Infrastructure Information Sharing and Analysis Center® (EI-ISAC®), which supports the rapidly changing cybersecurity needs of U.S. elections offices.

The Threat Intelligence Analyst will identify, analyze, and respond to malicious cyber, physical, and information operation activities. This role involves using various tools to collect and analyze data, and effectively communicating findings to decision makers. | Candidates must have a bachelor's degree in a related field and at least 2 years of experience in an analytical role. Knowledge of OSINT tools and the cyber threat landscape is essential. | The Threat Intelligence Analyst is part of the Countering Hybrid Threats department, which resides on the CIS Threat Intelligence team and reports to the Executive Director of Countering Hybrid Threats. As a Threat Intelligence Analyst, you will apply data, cyber, and open-source intelligence (OSINT) techniques to help identify, analyze, and respond to malicious cyber, physical, and information operation activities. Analysis must be effectively communicated in formal assessments to decision makers and stakeholders to drive effective counter measures. Job functions include using open-source and commercial tools to collect and analyze data from various sources, including cyber feeds and collections, social media, news media (including video content), online form content, online chats, and blockchain intelligence platforms. Candidates are expected to understand hybrid threats (cyber, physical, and information operation crossovers) and have expertise in geopolitical tensions, threat actor ideologies, and threat actor tactics, techniques, and procedures (TTPs). Experience using blockchain analysis tools and conducting cryptocurrency investigations is preferred. As a member of the team, you will work in both a classified and unclassified environment, with limited oversight, to integrate threat analysis into operations and intelligence teams. The Threat Intelligence Analysts are tasked with helping to solve complex threat problems, which may involve essential duties and responsibilities that must continue during crisis situations and contingency operations, necessitating extended working hours. What You'll Do: Identify emerging operations and trends based on extensive research into cyber, physical, and information related threat activity to determine pertinent communications, countermeasures, and recommendations for decision makers, with minimal assistance or oversight Use a Threat Intelligence Platform (TIP) to collect, organize, correlate, and analyze cyber threat data from various sources to extract relevant and timely indicators for sharing with members in near real-time Implement data analysis practices to assess trends and patterns of cyber, physical, and information operations networks and aid in determining potential and expected impacts Conduct cyber technical analysis of malicious and suspicious code to understand the nature of the threat and to extract unique attributes for proactive defense Identify, monitor, track, and catalog threat actors, their ideologies, and their tactics by leveraging commercial and open-source intelligence collection tools Leverage blockchain analysis tools to trace cryptocurrency transactions and identify malicious activity Generate briefing material, written products, and simple graphics to convey analysis both verbally and in writing for key stakeholders Coordinate internally and externally with CIS and the Multi-State Information Sharing and Analysis Center (MS-ISAC), as well as supporting partners to provide threat expertise Aid U.S. election officials with responding to and analyzing threat centric incidents On call and after-hours surge support are required Other tasks and responsibilities as assigned What You'll Need: Bachelor’s degree in Intelligence, Cybersecurity, Data Science, International Affairs, or a related field* 2+ years’ experience in an analytical role as a cyber threat intelligence analyst, digital forensics analyst, intelligence analyst, information operations analyst, counterintelligence or terrorism analyst, or similar role Demonstrated practical experience and knowledge of OSINT tools (e.g., Buscador, Trace Labs OSINT VM, OSINT Framework, Maltego, Shodan, Chainalysis Reactor, social media scraping tools, etc.) Knowledge of the cyber threat landscape and common network architecture and security concepts (e.g., web content filtering, domain reputation policy, signatures, indicators of compromise, host-based analysis systems, email analysis, etc.) Excellent verbal and written communication skills, including the ability to clearly articulate complicated technical matters to a variety of audiences and to adapt to customer personalities Experience in a high-paced investigative environment Must be capable of obtaining and maintaining a Top-Secret National Security clearance The position is open to U.S. citizens and requires a favorably adjudicated DHS Fitness Review for Public Trust Positions** It's a Plus if You Have: Master's degree in related field Formal intelligence analysis training Blockchain analysis experience Basic knowledge with programming/scripting languages (Python, Bash, Perl, C/C++, or JavaScript) and Structured Query Language (SQL) Language proficiencies (e.g., Chinese, Russian, Korean, Arabic, Persian, etc.) Certifications in related areas (e.g., GOSI, SANS SEC487 & SEC587, IntelTechniques OSIP, etc.) *Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree. **Factors that may cause a negative Fitness Review decision include: Criminal Conduct Dishonest Conduct Employment Misconduct Alcohol Abuse Drug Use (illegal drug use or use of a legal drug in a manner that deviates from approved medical direction) Additionally, illegal drug use includes the use of drugs that are illegal for federal purposes despite being legal in select states and countries, such as marijuana. False Statements Financial Issues Have not resided in the US for three (3) of the past five (5) years At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place. Compensation Range: $40.25 - $70.49 Welcome to our employment section. Here you can view our current job openings and apply for positions online. Can't decide on just one opening? Our online application system allows you to easily apply to additional positions, after creating your profile! CIS takes pride in providing a comprehensive benefits package and supportive work environment. We offer a competitive total rewards package at the Center for Internet Security: Base salary is determined on a number of factors including, but not limited to, education, experience and skills Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire $500 wellness card for Health Coverage Participants 401(k) with 4% Company Match, vested from the first day of hire Flexible Spending Account (FSA) & Dependent Care Account (DCA) Life Insurance Bonding Leave Paid Volunteering Program Bonus eligibility Paid Time Off (PTO) inclusive of vacation, personal and sick time Paid Holidays Wellness Program Employee Engagement Activities Professional Development Opportunities Tuition Reimbursement Student Loan PayDown Program Employee Referral program Employee Assistance Program The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry-leading best practices for securing IT systems and data. CIS is also a trusted resource for cyber threat prevention, protection, response, and recovery for U.S. State, Local, Tribal, and Territorial (SLTT) government entities and election offices. CIS has an award-winning reputation for investing in its people (click here to learn more), as well as continuous learning and development. We offer our employees diverse opportunities to expand their impact personally and professionally, in their local communities, and among one another. Core Leadership Principles drive our employees at every level of the organization, empowering them to be leaders in everything they do. We are a community-driven nonprofit, responsible for the CIS Controls® and CIS Benchmarks™, globally recognized best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats. Our CIS Hardened Images® provide secure, on-demand, scalable computing environments in the cloud. CIS is home to the Multi-State Information Sharing and Analysis Center® (MS-ISAC®), the trusted resource for cyber threat prevention, protection, response, and recovery for U.S. State, Local, Tribal, and Territorial government entities, and the Elections Infrastructure Information Sharing and Analysis Center® (EI-ISAC®), which supports the rapidly changing cybersecurity needs of U.S. elections offices.

Manage and grow relationships with cloud service provider partners, execute joint business plans, support co-selling and co-marketing initiatives, and drive revenue growth through CSP marketplaces. | 7+ years in business development/channel operations with CSP marketplaces, knowledge of CSP partner programs, CRM experience, strong relationship-building skills, and ability to communicate technical concepts. | The Senior Partner Account Manager is part of the Sales and Business Services (SBS) department, which resides on the Sales team and reports to the Senior Director of Channel & Hardened Images Sales. The Senior Partner Account Manager will develop and manage our marketplace business with cloud service providers (CSPs), such as AWS, Microsoft, Google. The scope of the role will include managing CIS engagement with relevant partner contacts and programs, co-marketing and co-selling motions, and developing relationships with resellers utilizing the CSP marketplaces. The individual will work with key stakeholders at CIS and partners to identify and achieve sales, marketing, product, and program goals that support our mission and growth of partnerships. What You'll Do: Manage the relationships between CIS and CSP partners to strengthen relationships and engagement across all levels of the organizations Develop and execute joint business plans with CSP partners to achieve revenue targets and expand on current relationships by exploring new business opportunities with the CSPs Manage and maintain participation in relevant CSP partner programs to maximize engagement with the CSPs focused on increasing the value and visibility of CIS offerings on marketplaces to drive new business and increase revenue Serve as the internal champion with CIS Executives, Product, Sales, and Marketing teams to support joint CIS-CSP initiatives Collaborate with our CIS and CSP Sales and Marketing teams for co-selling and co-marketing initiatives to drive the number of new customers and opportunities globally, including creating and editing content, coordinating and delivering sales presentations, and reporting on results from sales and marketing campaigns Have a strong understanding of how the CSP partner programs influence visibility of CIS offerings on the marketplaces and how to increase the value of the offerings to CSP field teams, resellers, and customers Support the identification, planning, and execution of strategic, business, and technology initiatives, leveraging the necessary internal departments to complete said initiatives Evaluate new programs and opportunities with alliance partners and present opportunities to CIS leadership Deliver CIS enablement presentations and workshops to partner organizations Ensure partner alignment metrics are accurately tracked and reported across internal systems, such as Salesforce Provide updates for monthly and quarterly business reviews with internal CIS teams and external partner teams Other tasks and responsibilities as assigned What You'll Need: Bachelor’s degree in Business, Technology, or related field* 7+ years in business development and channel operations working with CSP marketplaces Experience driving strategic and tactical alliance motions with partners, including knowledge of CSP partner programs and experience meeting program requirements Demonstrated ability to drive partner planning, goal alignment, and execution of initiatives to strengthen relationships and maximize revenue from the CSP marketplaces Proven ability in building and maintaining successful relationships with prospective and existing customers and variety of partners including C-level executives, program managers, sales, and support contacts Strong technical aptitude and the ability to communicate technical and non-technical concepts to internal and external executives and audiences Ability to travel as needed to partner meetings, trade shows, and industry events Familiar with CRM applications (Salesforce) Must be authorized to work in the United States It's a Plus if You Have: Background in Cybersecurity CSP cloud certifications *Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree. At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place. Compensation Range: $91,900.00 - $160,800.00 Welcome to our employment section. Here you can view our current job openings and apply for positions online. Can't decide on just one opening? Our online application system allows you to easily apply to additional positions, after creating your profile! CIS takes pride in providing a comprehensive benefits package and supportive work environment. We offer a competitive total rewards package at the Center for Internet Security: Base salary is determined on a number of factors including, but not limited to, education, experience and skills Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire $500 wellness card for Health Coverage Participants 401(k) with 4% Company Match, vested from the first day of hire Flexible Spending Account (FSA) & Dependent Care Account (DCA) Life Insurance Bonding Leave Paid Volunteering Program Bonus eligibility Paid Time Off (PTO) inclusive of vacation, personal and sick time Paid Holidays Wellness Program Employee Engagement Activities Professional Development Opportunities Tuition Reimbursement Student Loan PayDown Program Employee Referral program Employee Assistance Program The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry-leading best practices for securing IT systems and data. CIS is also a trusted resource for cyber threat prevention, protection, response, and recovery for U.S. State, Local, Tribal, and Territorial (SLTT) government entities and election offices. CIS has an award-winning reputation for investing in its people (click here to learn more), as well as continuous learning and development. We offer our employees diverse opportunities to expand their impact personally and professionally, in their local communities, and among one another. Core Leadership Principles drive our employees at every level of the organization, empowering them to be leaders in everything they do. We are a community-driven nonprofit, responsible for the CIS Controls® and CIS Benchmarks™, globally recognized best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats. Our CIS Hardened Images® provide secure, on-demand, scalable computing environments in the cloud. CIS is home to the Multi-State Information Sharing and Analysis Center® (MS-ISAC®), the trusted resource for cyber threat prevention, protection, response, and recovery for U.S. State, Local, Tribal, and Territorial government entities, and the Elections Infrastructure Information Sharing and Analysis Center® (EI-ISAC®), which supports the rapidly changing cybersecurity needs of U.S. elections offices.

Manage strategic and high-value accounts to ensure member satisfaction, renewals, upsells, and engagement strategies while tracking KPIs and collaborating with teams. | Requires 5+ years of renewal or account management experience, bachelor's degree, strong communication and problem-solving skills, CRM proficiency, and ability to travel up to 25%. | The Strategic Account Manager - Member Success is part of the Sales and Business Services Department, which resides on the Member Engagement team and reports to the Director of Strategic Accounts Member Success. As a Strategic Account Manager - Member Success, you will oversee your assigned strategic and high value accounts, manage engagement strategies, and ensure renewal targets are achieved. The Strategic Account Manager - Member Success will ensure member satisfaction through consistent and relevant communication during onboarding, renewals, upsells, and offboarding. What You'll Do: • Leverage in-depth knowledge of all CIS services and local/regional specific initiatives and/or needs to create and maintain high quality customer relationships • Engage in high touch programs to ensure key initiatives expressed by the account during onboarding are being achieved or exceeded • Work with the Director of Strategic Accounts Member Success to develop key performance indicators (KPIs) for each strategic account and track against them at least quarterly for both internal and external visibility including the portal • Obtain consistent member feedback on products and services to inform process and product improvement opportunities • Identify and provide guidance on product and service offerings to meet the needs of our members • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewals to on-time closure • Collaborate with the Engagement team to develop engagement strategies that impact strategic accounts • Work with the other member success teams to ensure customer experience is streamlined and identify areas for automation and improvement • Identify and anticipate upcoming customer renewal/upsell opportunities and coordinate and execute these opportunities through to completion • Identify automation opportunities throughout the member journey • Connect members to appropriate technical support teams as needed • Ensure reporting and communication is frequent and bi-directional • Manage all activities through Salesforce • Deliver effective presentations to key decision makers • Travel, up to 25%, for speaking engagements, conferences, etc. • Other tasks and responsibilities as assigned What You'll Need: • Bachelor's degree in a technical or business discipline* • 5+ years of renewal or account management experience • Proven ability to meet and exceed customer success and retention goals • Ability to resolve customer concerns and issues, and communicate advanced concepts • Proven success in building and maintaining successful relationships with existing customers and channel partners • Familiar with and fluent using Microsoft Office and CRM • Excellent interpersonal and communication skills • Problem solving, time management, and decision-making skills • Ability to accommodate mission-based travel as needed • Must be authorized to work in the United States It's a Plus if You Have: • Technical selling experience for IT software or hardware • Experience in state and local government procurement and contract management • 3+ years of Salesforce experience • Experience working in an agile business environment • Additional years of relevant experience or a combination of an Associate's degree or equivalent and relevant experience may be substituted for the Bachelor's degree. At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place. Compensation Range: $91,900.00 - $160,800.00

Manage strategic high-value accounts to ensure member satisfaction, renewals, upsells, and engagement strategies while collaborating across teams and reporting through Salesforce. | Requires 5+ years of renewal or account management experience, strong customer success skills, Salesforce proficiency, excellent communication, and ability to travel up to 25%. | The Strategic Account Manager – Member Success is part of the Sales and Business Services Department, which resides on the Member Engagement team and reports to the Director of Strategic Accounts Member Success. As a Strategic Account Manager – Member Success, you will oversee your assigned strategic and high value accounts, manage engagement strategies, and ensure renewal targets are achieved. The Strategic Account Manager – Member Success will ensure member satisfaction through consistent and relevant communication during onboarding, renewals, upsells, and offboarding. What You'll Do: Leverage in-depth knowledge of all CIS services and local/regional specific initiatives and/or needs to create and maintain high quality customer relationships Engage in high touch programs to ensure key initiatives expressed by the account during onboarding are being achieved or exceeded Work with the Director of Strategic Accounts Member Success to develop key performance indicators (KPIs) for each strategic account and track against them at least quarterly for both internal and external visibility including the portal Obtain consistent member feedback on products and services to inform process and product improvement opportunities Identify and provide guidance on product and service offerings to meet the needs of our members Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewals to on-time closure Collaborate with the Engagement team to develop engagement strategies that impact strategic accounts Work with the other member success teams to ensure customer experience is streamlined and identify areas for automation and improvement Identify and anticipate upcoming customer renewal/upsell opportunities and coordinate and execute these opportunities through to completion Identify automation opportunities throughout the member journey Connect members to appropriate technical support teams as needed Ensure reporting and communication is frequent and bi-directional Manage all activities through Salesforce Deliver effective presentations to key decision makers Travel, up to 25%, for speaking engagements, conferences, etc. Other tasks and responsibilities as assigned What You'll Need: Bachelor's degree in a technical or business discipline* 5+ years of renewal or account management experience Proven ability to meet and exceed customer success and retention goals Ability to resolve customer concerns and issues, and communicate advanced concepts Proven success in building and maintaining successful relationships with existing customers and channel partners Familiar with and fluent using Microsoft Office and CRM Excellent interpersonal and communication skills Problem solving, time management, and decision-making skills Ability to accommodate mission-based travel as needed Must be authorized to work in the United States It's a Plus if You Have: Technical selling experience for IT software or hardware Experience in state and local government procurement and contract management 3+ years of Salesforce experience Experience working in an agile business environment *Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree. At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place. Compensation Range: $91,900.00 - $160,800.00 Welcome to our employment section. Here you can view our current job openings and apply for positions online. Can't decide on just one opening? Our online application system allows you to easily apply to additional positions, after creating your profile! CIS takes pride in providing a comprehensive benefits package and supportive work environment. We offer a competitive total rewards package at the Center for Internet Security: Base salary is determined on a number of factors including, but not limited to, education, experience and skills Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire $500 wellness card for Health Coverage Participants 401(k) with 4% Company Match, vested from the first day of hire Flexible Spending Account (FSA) & Dependent Care Account (DCA) Life Insurance Bonding Leave Paid Volunteering Program Bonus eligibility Paid Time Off (PTO) inclusive of vacation, personal and sick time Paid Holidays Wellness Program Employee Engagement Activities Professional Development Opportunities Tuition Reimbursement Student Loan PayDown Program Employee Referral program Employee Assistance Program The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry-leading best practices for securing IT systems and data. CIS is also a trusted resource for cyber threat prevention, protection, response, and recovery for U.S. State, Local, Tribal, and Territorial (SLTT) government entities and election offices. CIS has an award-winning reputation for investing in its people (click here to learn more), as well as continuous learning and development. We offer our employees diverse opportunities to expand their impact personally and professionally, in their local communities, and among one another. Core Leadership Principles drive our employees at every level of the organization, empowering them to be leaders in everything they do. We are a community-driven nonprofit, responsible for the CIS Controls® and CIS Benchmarks™, globally recognized best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats. Our CIS Hardened Images® provide secure, on-demand, scalable computing environments in the cloud. CIS is home to the Multi-State Information Sharing and Analysis Center® (MS-ISAC®), the trusted resource for cyber threat prevention, protection, response, and recovery for U.S. State, Local, Tribal, and Territorial government entities, and the Elections Infrastructure Information Sharing and Analysis Center® (EI-ISAC®), which supports the rapidly changing cybersecurity needs of U.S. elections offices.

Lead and manage the commercial sales team to meet member acquisition and revenue growth targets, develop sales strategies, collaborate cross-functionally, and manage budgets. | Bachelor's degree or equivalent, 6+ years sales experience including 3+ years managing sales teams, Salesforce proficiency, strong sales process skills, and preferably cybersecurity technical selling experience. | The Director of Commercial Sales is part of the Sales and Business Services department, which resides on the Sales team and reports to the Vice President of Sales. As our Director of Commercial Sales, you will partner with other cybersecurity team members to promote the CIS mission and help support our growth. You will meet our Member acquisition and revenue growth objectives, including managing the Member Sales team and developing key growth sales strategies, tactics, and action plans. Duties will include hitting monthly, quarterly, and annual targets, building relationships, and understanding member trends. What You'll Do: Own and achieve or exceed monthly sales targets Develop and execute strategic plans to achieve sales targets and expand the membership base Supervise, mentor, and coach sales team members Research, identify and implement new methods to increase CIS membership and revenue for commercial new sales Work closely with Operations, Marketing, and Security Best Practice (SBP) teams on various projects (website, collateral, ads, videos, technical roadmap, prospect feedback, CRM, marketing platform, etc.) to strengthen the sales pipeline and maximize sales promotions Work closely with leadership to develop and manage annual sales budget Prepare and present quarterly business review to Sales and cross-functional leadership Other tasks and responsibilities as assigned What You'll Need: Bachelor's Degree in technical or business discipline* 6+ years of sales experience 3+ years’ sales management experience leading, managing, coaching, and mentoring sales teams with proven successful results 3+ years’ experience using Salesforce and Microsoft Office Proven ability to drive the sales process from lead to closed won Demonstrable experience as head of sales, developing client-focused, differentiated and achievable solutions with proven ability to meet sales targets in a competitive landscape Proven ability to articulate the distinct aspects of products and services and position appropriately Strong technical aptitude and the ability to communicate advanced technical concepts Must be authorized to work in the United States It's a Plus if You Have: Demonstrated understanding of business practices and fundamental understanding of project management methodology Technical selling experience in cybersecurity Experience using sales engagement platforms such as Salesloft, Outreach, and Groove *Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree. At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place. Compensation Range: USD$113,000.00 - $197,700.00 Welcome to our employment section. Here you can view our current job openings and apply for positions online. Can't decide on just one opening? Our online application system allows you to easily apply to additional positions, after creating your profile! CIS takes pride in providing a comprehensive benefits package and supportive work environment. We offer a competitive total rewards package at the Center for Internet Security: Base salary is determined on a number of factors including, but not limited to, education, experience and skills Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire $500 wellness card for Health Coverage Participants 401(k) with 4% Company Match, vested from the first day of hire Flexible Spending Account (FSA) & Dependent Care Account (DCA) Life Insurance Bonding Leave Paid Volunteering Program Bonus eligibility Paid Time Off (PTO) inclusive of vacation, personal and sick time Paid Holidays Wellness Program Employee Engagement Activities Professional Development Opportunities Tuition Reimbursement Student Loan PayDown Program Employee Referral program Employee Assistance Program The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry-leading best practices for securing IT systems and data. CIS is also a trusted resource for cyber threat prevention, protection, response, and recovery for U.S. State, Local, Tribal, and Territorial (SLTT) government entities and election offices. CIS has an award-winning reputation for investing in its people (click here to learn more), as well as continuous learning and development. We offer our employees diverse opportunities to expand their impact personally and professionally, in their local communities, and among one another. Core Leadership Principles drive our employees at every level of the organization, empowering them to be leaders in everything they do. We are a community-driven nonprofit, responsible for the CIS Controls® and CIS Benchmarks™, globally recognized best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats. Our CIS Hardened Images® provide secure, on-demand, scalable computing environments in the cloud. CIS is home to the Multi-State Information Sharing and Analysis Center® (MS-ISAC®), the trusted resource for cyber threat prevention, protection, response, and recovery for U.S. State, Local, Tribal, and Territorial government entities, and the Elections Infrastructure Information Sharing and Analysis Center® (EI-ISAC®), which supports the rapidly changing cybersecurity needs of U.S. elections offices.

Lead and manage a quality engineering team to design, implement, and automate testing processes ensuring product quality and reliability within an Agile development environment. | Bachelor's degree in IT, Computer Science, Engineering or related field with 10+ years quality engineering experience, 4+ years leading teams, strong software testing and automation skills, and knowledge of CI/CD and Agile methodologies. | The Quality Engineer Lead is part of the Engineering department, and reports to the Quality Director. As our Quality Engineer Lead, you will manage a team of Quality Engineers, responsible for designing and implementing tests, debugging and troubleshooting issues, and ensuring internal/external customer requirements are being met. These functions are performed within a fast-paced Agile development cycle. This position requires strong leadership skills to aid the team in moving the needle forward with quality standards, test management, and automation. What You'll Do: Leads, mentors, and coaches team members, promoting a mindset of quality, continuous improvement, professional development, and organizational engagement Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery Work closely with development teams to design testing strategies and integrate testing into the development process Promotes the use of CIS quality tools for automation, performance & load, and test management. Directs the team to utilize these resources and strive for 90% automation Prepares metrics to report progress of testing efforts Plan, create, execute, and automate test cases, working with business partners, developers, and other stakeholders Oversees all types of testing as needed, including functional, regression, system integration, and performance & load Isolate, reproduce, manage, and resolve defects. Strives for zero production issues Other tasks and responsibilities as assigned What You'll Need: Bachelor's degree in Computer Information Technology, Computer Science, Engineering, Mathematics, or related field* 10+ years of relevant quality engineering experience, to include but not limited to information technology, information security, or cybersecurity 4+ years of operational experience leading a quality assurance team Excellent working knowledge of test methodology Experience in evaluating, recommending, and testing software solutions Strong experience with CI/CD automation, including testing, builds, deploys, and monitoring Experience designing and developing reusable architecture for the test automation Experience with SQL databases and writing SQL queries Ability to communicate effectively with a remote team Solid foundation in SDLC and working experience in the Agile process framework (e.g., Scrum) and Atlassian stack (JIRA, Confluence) Must be team-oriented and able to contribute ideas to improve efficiency and productivity, foster a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued Demonstrable drive towards continual professional growth and improvement Must be authorized to work in the United States It's a Plus if You Have: Hands-on expertise with Test Management Tool Xray Hands-on expertise the Performance and Load Tool Neoload Hands-on expertise with automation tools (Functionize) Experience testing web-based and command-line applications Experience with continuous integration/continuous delivery (CI/CD) tools such as AWS CodePipeline Experience in AWS cloud environments including web application infrastructures and CI/CD services Certification in Quality Standards, such as ISTQB Experience working alongside developers to troubleshoot issues for web applications and databases Experience leading a remote team *Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree. At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place. Compensation Range: $83,700.00 - $146,600.00 Welcome to our employment section. Here you can view our current job openings and apply for positions online. Can't decide on just one opening? Our online application system allows you to easily apply to additional positions, after creating your profile! CIS takes pride in providing a comprehensive benefits package and supportive work environment. We offer a competitive total rewards package at the Center for Internet Security: Base salary is determined on a number of factors including, but not limited to, education, experience and skills Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire $500 wellness card for Health Coverage Participants 401(k) with 4% Company Match, vested from the first day of hire Flexible Spending Account (FSA) & Dependent Care Account (DCA) Life Insurance Bonding Leave Paid Volunteering Program Bonus eligibility Paid Time Off (PTO) inclusive of vacation, personal and sick time Paid Holidays Wellness Program Employee Engagement Activities Professional Development Opportunities Tuition Reimbursement Student Loan PayDown Program Employee Referral program Employee Assistance Program The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry-leading best practices for securing IT systems and data. CIS is also a trusted resource for cyber threat prevention, protection, response, and recovery for U.S. State, Local, Tribal, and Territorial (SLTT) government entities and election offices. CIS has an award-winning reputation for investing in its people (click here to learn more), as well as continuous learning and development. We offer our employees diverse opportunities to expand their impact personally and professionally, in their local communities, and among one another. Core Leadership Principles drive our employees at every level of the organization, empowering them to be leaders in everything they do. We are a community-driven nonprofit, responsible for the CIS Controls® and CIS Benchmarks™, globally recognized best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats. Our CIS Hardened Images® provide secure, on-demand, scalable computing environments in the cloud. CIS is home to the Multi-State Information Sharing and Analysis Center® (MS-ISAC®), the trusted resource for cyber threat prevention, protection, response, and recovery for U.S. State, Local, Tribal, and Territorial government entities, and the Elections Infrastructure Information Sharing and Analysis Center® (EI-ISAC®), which supports the rapidly changing cybersecurity needs of U.S. elections offices.