Center for Internet Security

Compensation

Full Description

The Strategic Account Manager – Member Success is part of the Sales and Business Services Department, which resides on the Member Engagement team and reports to the Director of Strategic Accounts Member Success. As a Strategic Account Manager – Member Success, you will oversee your assigned strategic and high value accounts, manage engagement strategies, and ensure renewal targets are achieved. The Strategic Account Manager – Member Success will ensure member satisfaction through consistent and relevant communication during onboarding, renewals, upsells, and offboarding. What You'll Do: Leverage in-depth knowledge of all CIS services and local/regional specific initiatives and/or needs to create and maintain high quality customer relationships Engage in high touch programs to ensure key initiatives expressed by the account during onboarding are being achieved or exceeded Work with the Director of Strategic Accounts Member Success to develop key performance indicators (KPIs) for each strategic account and track against them at least quarterly for both internal and external visibility including the portal Obtain consistent member feedback on products and services to inform process and product improvement opportunities Identify and provide guidance on product and service offerings to meet the needs of our members Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewals to on-time closure Collaborate with the Engagement team to develop engagement strategies that impact strategic accounts Work with the other member success teams to ensure customer experience is streamlined and identify areas for automation and improvement Identify and anticipate upcoming customer renewal/upsell opportunities and coordinate and execute these opportunities through to completion Identify automation opportunities throughout the member journey Connect members to appropriate technical support teams as needed Ensure reporting and communication is frequent and bi-directional Manage all activities through Salesforce Deliver effective presentations to key decision makers Travel, up to 25%, for speaking engagements, conferences, etc. Other tasks and responsibilities as assigned What You'll Need: Bachelor's degree in a technical or business discipline* 5+ years of renewal or account management experience Proven ability to meet and exceed customer success and retention goals Ability to resolve customer concerns and issues, and communicate advanced concepts Proven success in building and maintaining successful relationships with existing customers and channel partners Familiar with and fluent using Microsoft Office and CRM Excellent interpersonal and communication skills Problem solving, time management, and decision-making skills Ability to accommodate mission-based travel as needed Must be authorized to work in the United States It's a Plus if You Have: Technical selling experience for IT software or hardware Experience in state and local government procurement and contract management 3+ years of Salesforce experience Experience working in an agile business environment *Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree. At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place. Compensation Range: $91,900.00 - $160,800.00 Welcome to our employment section. Here you can view our current job openings and apply for positions online. Can't decide on just one opening? Our online application system allows you to easily apply to additional positions, after creating your profile! CIS takes pride in providing a comprehensive benefits package and supportive work environment. We offer a competitive total rewards package at the Center for Internet Security: Base salary is determined on a number of factors including, but not limited to, education, experience and skills Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire $500 wellness card for Health Coverage Participants 401(k) with 4% Company Match, vested from the first day of hire Flexible Spending Account (FSA) & Dependent Care Account (DCA) Life Insurance Bonding Leave Paid Volunteering Program Bonus eligibility Paid Time Off (PTO) inclusive of vacation, personal and sick time Paid Holidays Wellness Program Employee Engagement Activities Professional Development Opportunities Tuition Reimbursement Student Loan PayDown Program Employee Referral program Employee Assistance Program The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry-leading best practices for securing IT systems and data. CIS is also a trusted resource for cyber threat prevention, protection, response, and recovery for U.S. State, Local, Tribal, and Territorial (SLTT) government entities and election offices. CIS has an award-winning reputation for investing in its people (click here to learn more), as well as continuous learning and development. We offer our employees diverse opportunities to expand their impact personally and professionally, in their local communities, and among one another. Core Leadership Principles drive our employees at every level of the organization, empowering them to be leaders in everything they do. We are a community-driven nonprofit, responsible for the CIS Controls® and CIS Benchmarks™, globally recognized best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats. Our CIS Hardened Images® provide secure, on-demand, scalable computing environments in the cloud. CIS is home to the Multi-State Information Sharing and Analysis Center® (MS-ISAC®), the trusted resource for cyber threat prevention, protection, response, and recovery for U.S. State, Local, Tribal, and Territorial government entities, and the Elections Infrastructure Information Sharing and Analysis Center® (EI-ISAC®), which supports the rapidly changing cybersecurity needs of U.S. elections offices.