Bonterra

Compensation

Full Description

US Salary Range: $92,000 - $110,000 About Us Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com. About the Role The Solutions Architect is a customer-facing technical team member who designs and communicates scalable solutions across Bonterra’s social impact technology platforms. This role partners closely with Sales to support opportunities by aiding in discovery, architecting solutions that reflect real-world nonprofit, public sector, and corporate social responsibility workflows, and delivering compelling, outcomes-driven demonstrations. Essential Functions Pre-Sales Solution Design Aid in technical discovery to understand customer programs, compliance requirements, reporting obligations, and operational constraints Design end-to-end solutions leveraging Bonterra products, configuration options, data models, and integrations Translate customer requirements into clear, defensible solution designs aligned to Bonterra best practices Identify risks, assumptions, and gaps early — and surface them proactively to Sales and stakeholders Product Demonstrations & Customer Engagement Deliver tailored demonstrations of Bonterra products and solutions based on customer use cases Adjust messaging and depth for different audiences, including program staff, compliance teams, IT, and executive sponsors Confidently address technical objections Sales Partnership & Deal Support Partner with Account Executives to shape deal strategy, solution approach, and win themes Support RFP responses, technical narratives, and solution sections with accuracy and clarity Help qualify opportunities by assessing product fit, complexity, and implementation readiness Cross-Functional Collaboration Partner with Implementation and Customer Success to ensure solution designs are deliverable and supportable Provide structured feedback to Product based on recurring customer needs and market patterns Contribute to internal solution templates, demo assets, and reusable architectures Knowledge, Skills & Abilities KEY BEHAVIORS – THE “HOW” Customer-Centered Problem Solving - Leads with understanding the customer’s mission, programs, and constraints before proposing solutions; Asks disciplined, thoughtful discovery questions that uncover real operational and reporting needs; Designs solutions grounded in how customers actually work Technical Credibility & Judgment - Demonstrates strong command of Bonterra products (Case Management, Corporate Social Responsibility, Fundraising Solutions and Fundraising Engagement platform capabilities); Makes sound architectural decisions and clearly explains tradeoffs and limitations; Knows when to push back, when to escalate, and when to say “this won’t work as described” Storytelling with Substance - Connects technical capabilities to outcomes, compliance, and impact; Delivers demos and presentations that are structured, intentional, and audience-appropriate; Avoids feature dumping; every click has a reason Ownership & Accountability - Takes full ownership of assigned opportunities from discovery through handoff; Prepares thoroughly and follows through without needing reminders; Flags risks early and brings solutions Sales & Cross-Functional Partnership - Operates as a true partner to Sales; Collaborates effectively with Product, Implementation, and Customer Success; Shares patterns, feedback, and learnings to improve team performance Growth Mindset - Seeks feedback and incorporates it quickly. Invests in learning Bonterra’s evolving products, markets, and customer needs OUTCOME EXPECTATIONS – THE “IMPACT” Deal Quality & Velocity - Increases win rates on supported opportunities; Reduces sales cycle time by eliminating technical uncertainty early; Helps disqualify poor-fit or high-risk deals before late-stage surprises Implementation Readiness - Solutions sold align closely with what Implementation can deliver; Clear documentation and handoff that sets customers up for success Customer Confidence & Trust - Customers understand how Bonterra supports their programs, compliance, and outcomes; Technical credibility strengthens Bonterra’s position in competitive deals; Customers feel heard Sales Effectiveness - Account Executives trust the Solutions Architect guidance on solution fit and deal strategy. Technical objections are handled cleanly and confidently; RFP and technical responses are accurate, compelling, and defensible Team & Organizational Impact – Guide newer staff and Demo Engineer through mentorship and example; Reusable solution patterns and demo assets improve team efficiency; Product and leadership receive actionable feedback rooted in real customer needs Personal Progression - Demonstrates readiness for increasing complexity and enterprise-level opportunities; Expands influence beyond individual deals into broader solution strategy; Builds a reputation as a reliable, credible, and outcome-driven Solutions Architect Required Minimum Qualifications 1-5 years of experience in solutions architecture, pre-sales engineering, or a similar customer-facing technical role Experience supporting SaaS sales cycles preferably in nonprofit, public sector, healthcare, education, or CSR contexts Strong understanding of configurable platforms, data models, workflows, and integrations (APIs, imports/exports) Proven ability to lead discovery, design solutions, and present to external stakeholders Excellent written and verbal communication skills Comfort working in ambiguity and navigating evolving product and customer needs Preferred Qualifications Prior or current experience working in nonprofit, public sector or corporate social responsibility roles. Familiarity with Cloud Architecture, CRM, demo automation, or RFP tools (e.g., Loopio, Consensus) Interest in progressing toward Solutions Architecture senior and enterprise level Solution Architecture roles Travel Requirement: Up to 10% of the time. At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. ____________________________________________________________________________________ Our Culture At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here. Compensation & Benefits We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here. Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. ____________________________________________________________________________________ Equal Opportunity & Accommodations At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request. For too long, the people behind the scenes of social good have used cumbersome paper and spreadsheets or outdated technology created for sales teams to report on outcomes for their organizations—methods and tools that reduce the amount of time they could spend doing good, fail to uncover valuable insights and details around outcomes of their good work, and even lead to disengagement and turnover. At Bonterra, we’re changing that. We work with nonprofit organizations, public agencies, corporations, philanthropic organizations, and foundations to help connect with donors and volunteers, distribute grants and funds, drive fundraising and grant acquisition, manage casework, and measure outcomes and impact. Today, Bonterra’s technology enables over 15,000 nonprofit organizations do more good and powers more than 50% of the Fortune 100’s philanthropic giving efforts. We exclusively cater to the unique needs of social good organizations with intuitive technology, powerful analytics, and easy-to- use reporting. Quite simply: We power those who power social impact.