Berkheimer Tax Innovations

Handle inbound customer inquiries related to tax services, provide accurate information, resolve issues, and maintain records. | At least 1 year of customer service experience, strong communication skills, computer proficiency, and a high school diploma or equivalent. | Job Title: Inbound Customer Service Representative (BANGOR) Company Overview: Berkheimer Tax Innovations is the largest tax collector in Pennsylvania, known for its commitment to accuracy, efficiency, and excellent customer service. With a strong presence across the state, we pride ourselves on innovative solutions and a supportive work environment that fosters growth and development. Role Overview: As an Inbound Customer Service Representative, you will be the first point of contact for taxpayers seeking assistance. Your role is essential in providing clear, accurate information and resolving inquiries efficiently, ensuring a positive experience for our customers. What You'll Do: - You will handle inbound calls from taxpayers, addressing questions and concerns with professionalism and empathy. - You will provide detailed information about tax processes, payments, and deadlines. - You will assist customers in resolving account issues and navigating online services. - You will document interactions accurately in the system to maintain up-to-date records. - You will collaborate with team members and supervisors to improve service quality. - You will participate in ongoing training to stay current with tax regulations and company policies. - You will contribute to a positive team environment by sharing knowledge and supporting colleagues. What You Bring: - You have at least 1 year of experience in customer service or a related field. - You possess strong communication skills, both verbal and written. - You are comfortable using computer systems and learning new software. - You demonstrate problem-solving abilities and patience when handling challenging situations. - You have a high school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience in tax services or government-related customer support. - Bilingual abilities, especially in Spanish. - Familiarity with CRM software and data entry. - Previous experience in a hybrid or remote work environment. What We Offer: - We offer paid onsite training to equip you with the knowledge and skills needed for success. - We offer a hybrid work model allowing you to work from home after training. - We offer competitive compensation and opportunities for career advancement. - We offer a supportive and inclusive workplace culture. - We offer comprehensive benefits including health insurance and retirement plans. Ready to Apply? To join our growing team at Berkheimer Tax Innovations, please submit your resume and cover letter through our careers page or email us directly at careers@berkheimertax.com. We look forward to helping you start your career with us!

Handle inbound calls from taxpayers, provide accurate tax information, resolve account issues, document interactions, and participate in training and hybrid work. | 1-2 years customer service experience, strong communication skills, computer proficiency, problem-solving ability, and reliability for hybrid work. | Job Title: Inbound Customer Service Representative (BANGOR) Company Overview: Berkheimer Tax Innovations is the largest tax collector in Pennsylvania, known for its commitment to accuracy, efficiency, and customer satisfaction. With a strong presence across the state, we pride ourselves on innovative solutions and a supportive work environment that fosters growth and development. Role Overview: As an Inbound Customer Service Representative, you will be the first point of contact for taxpayers seeking assistance. Your role is essential in providing clear, accurate information and resolving inquiries efficiently, ensuring a positive experience for our customers. What You'll Do: - You will handle inbound calls from taxpayers, addressing questions and concerns with professionalism and empathy. - You will provide detailed information about tax processes, payments, and deadlines. - You will assist customers in resolving account issues and navigating online services. - You will document interactions accurately in the system to maintain up-to-date records. - You will collaborate with team members and supervisors to improve service quality. - You will participate in paid onsite training and transition to a hybrid work-from-home schedule. - You will stay informed about tax regulations and company policies to provide accurate guidance. What You Bring: - You have at least 1-2 years of customer service experience, preferably in a call center or tax-related environment. - You possess strong communication skills, both verbal and written. - You are comfortable using computer systems and learning new software. - You demonstrate problem-solving abilities and a customer-focused mindset. - You are reliable, punctual, and able to work in a hybrid setting after training. Bonus Points If You Have: - Experience with tax collection or government services. - Bilingual skills, especially in Spanish. - Familiarity with CRM software or call center technology. - Previous experience working in a hybrid or remote environment. What We Offer: - We offer paid onsite training to equip you with the knowledge and skills needed for success. - We offer a hybrid work model after training, providing flexibility and work-life balance. - We offer competitive compensation and opportunities for career advancement. - We offer a supportive team environment focused on professional growth. - We offer comprehensive benefits including health insurance and retirement plans. Ready to Apply? To join our growing team at Berkheimer Tax Innovations, please submit your resume and cover letter through our careers page or email us directly at careers@berkheimertax.com. We look forward to helping you start your career with us!

Handle inbound customer inquiries related to tax services, provide accurate information, resolve issues, and maintain detailed records. | 1-2 years of customer service experience, strong communication skills, computer proficiency, and a customer-focused attitude. | Job Title: Inbound Customer Service Representative (BANGOR) Company Overview: Berkheimer Tax Innovations is the largest tax collector in Pennsylvania, known for its commitment to accuracy, efficiency, and exceptional customer service. With a strong presence across the state, we pride ourselves on innovative solutions and a supportive work environment that fosters growth and development. Role Overview: As an Inbound Customer Service Representative, you will be the first point of contact for taxpayers seeking assistance. Your role is essential in providing clear, accurate information and resolving inquiries efficiently, ensuring a positive experience for all customers. What You'll Do: - You will handle inbound calls from taxpayers, addressing questions and concerns with professionalism and empathy. - You will provide detailed information about tax processes, payments, and deadlines. - You will assist customers in resolving account issues and navigating online services. - You will document interactions accurately in the system to maintain up-to-date records. - You will collaborate with team members and management to improve service delivery. - You will participate in ongoing training to stay current with tax regulations and company policies. - You will contribute to a positive team environment by sharing knowledge and supporting colleagues. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in a call center or tax-related environment. - You have strong communication skills, both verbal and written, with the ability to explain complex information clearly. - You are comfortable using computer systems and learning new software quickly. - You demonstrate patience, problem-solving skills, and a customer-focused attitude. - You are reliable, punctual, and able to work in a hybrid environment after training. Bonus Points If You Have: - Experience with tax collection or government services. - Bilingual abilities, especially in Spanish or other commonly spoken languages in the area. - Familiarity with CRM software and data entry best practices. - Previous experience working in a hybrid or remote work setting. What We Offer: - We offer paid onsite training to equip you with the knowledge and skills needed for success. - We offer a hybrid work model allowing you to work from home after training. - We offer competitive compensation and opportunities for career advancement. - We offer a supportive team culture focused on growth and collaboration. - We offer comprehensive benefits including health insurance, retirement plans, and paid time off. Ready to Apply? To join our growing team at Berkheimer Tax Innovations, please submit your resume and cover letter through our careers page or email us directly at careers@berkheimertax.com. We look forward to hearing from you!

Handle inbound customer inquiries related to tax services, provide accurate information, resolve issues, and maintain records. | 1-2 years customer service experience, strong communication skills, computer proficiency, and ability to work onsite and remotely. | Job Title: Inbound Customer Service Representative (BANGOR) Company Overview: Berkheimer Tax Innovations is the largest tax collector in Pennsylvania, known for its commitment to accuracy, integrity, and customer service excellence. With a strong presence across the state, we leverage innovative technology and a dedicated team to streamline tax collection and support local communities. Role Overview: As an Inbound Customer Service Representative, you will be the first point of contact for taxpayers seeking assistance. Your role is essential in providing clear, accurate information and resolving inquiries efficiently, ensuring a positive experience for our customers. What You'll Do: - You will handle inbound calls from taxpayers, addressing questions and concerns with professionalism and empathy. - You will provide detailed information about tax processes, payments, and deadlines. - You will assist customers in resolving account issues and navigating online services. - You will document interactions accurately in our systems to maintain up-to-date records. - You will collaborate with team members and supervisors to improve service quality. - You will participate in ongoing training to stay current with tax regulations and company policies. - You will contribute to a positive team environment by sharing knowledge and supporting colleagues. What You Bring: - You have at least 1-2 years of experience in customer service or call center roles. - You possess strong communication skills, both verbal and written. - You are comfortable using computer systems and learning new software. - You demonstrate patience, problem-solving abilities, and a customer-focused mindset. - You are able to work in a hybrid environment, starting with onsite training in Bangor, PA. Bonus Points If You Have: - Experience in tax, finance, or government-related customer service. - Bilingual abilities, especially in Spanish. - Familiarity with CRM software and data entry best practices. - Previous experience working in a hybrid or remote work setting. What We Offer: - We offer paid onsite training to equip you with the knowledge and skills needed for success. - We offer a hybrid work model allowing flexibility after training completion. - We offer competitive compensation and opportunities for career growth. - We offer a supportive and inclusive work environment. - We offer comprehensive benefits including health insurance and retirement plans. Ready to Apply? To join our team at Berkheimer Tax Innovations, please submit your resume and cover letter through our careers page or email us directly at careers@berkheimertax.com. We look forward to helping you start your career with us!

Handle inbound calls from taxpayers, provide accurate tax information, resolve account issues, document interactions, and collaborate with the team to improve service. | 1-2 years of customer service experience, strong communication skills, computer proficiency, problem-solving abilities, and a high school diploma or equivalent. | Job Title: Inbound Customer Service Representative (BANGOR) Company Overview: Berkheimer Tax Innovations is the largest tax collector in Pennsylvania, known for its commitment to accuracy, efficiency, and customer satisfaction. With a strong presence across the state, we pride ourselves on innovative solutions and a supportive work environment that fosters growth and development. Role Overview: As an Inbound Customer Service Representative, you will be the first point of contact for taxpayers seeking assistance. Your role is essential in providing clear, accurate information and resolving inquiries efficiently, ensuring a positive experience for our customers. What You'll Do: - You will handle inbound calls from taxpayers, addressing questions and concerns with professionalism and empathy. - You will provide detailed information about tax payments, deadlines, and procedures. - You will assist customers in navigating our systems and resolving account issues. - You will document interactions accurately and maintain up-to-date records. - You will collaborate with team members and management to improve service processes. - You will participate in ongoing training to stay current with tax regulations and company policies. - You will contribute to a positive team environment by sharing knowledge and supporting colleagues. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in a call center or tax-related environment. - You have strong communication skills, both verbal and written. - You are comfortable using computer systems and learning new software. - You demonstrate problem-solving abilities and patience when handling challenging situations. - You have a high school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working in tax collection or government services. - Bilingual skills, especially in Spanish. - Familiarity with CRM software and data entry. - Previous experience in a hybrid work environment. What We Offer: - We offer paid onsite training to equip you with the knowledge and skills needed for success. - We offer a hybrid work model, allowing you to work from home after training. - We offer competitive compensation and opportunities for career advancement. - We offer a supportive team culture focused on growth and collaboration. - We offer comprehensive benefits including health insurance and retirement plans. Ready to Apply? To join our growing team at Berkheimer Tax Innovations, please submit your resume and cover letter through our careers page or email us directly at careers@berkheimertax.com. We look forward to helping you start your career with us!