Berkheimer Tax Innovations

Compensation

Full Description

Job Title: Inbound Customer Service Representative (BANGOR) Company Overview: Berkheimer Tax Innovations is the largest tax collector in Pennsylvania, known for its commitment to accuracy, efficiency, and customer satisfaction. With a strong presence across the state, we pride ourselves on innovative solutions and a supportive work environment that fosters growth and development. Role Overview: As an Inbound Customer Service Representative, you will be the first point of contact for taxpayers seeking assistance. Your role is essential in providing clear, accurate information and resolving inquiries efficiently, ensuring a positive experience for our customers. What You'll Do: - You will handle inbound calls from taxpayers, addressing questions and concerns with professionalism and empathy. - You will provide detailed information about tax processes, payments, and deadlines. - You will assist customers in resolving account issues and navigating online services. - You will document interactions accurately in the system to maintain up-to-date records. - You will collaborate with team members and supervisors to improve service quality. - You will participate in paid onsite training and transition to a hybrid work-from-home schedule. - You will stay informed about tax regulations and company policies to provide accurate guidance. What You Bring: - You have at least 1-2 years of customer service experience, preferably in a call center or tax-related environment. - You possess strong communication skills, both verbal and written. - You are comfortable using computer systems and learning new software. - You demonstrate problem-solving abilities and a customer-focused mindset. - You are reliable, punctual, and able to work in a hybrid setting after training. Bonus Points If You Have: - Experience with tax collection or government services. - Bilingual skills, especially in Spanish. - Familiarity with CRM software or call center technology. - Previous experience working in a hybrid or remote environment. What We Offer: - We offer paid onsite training to equip you with the knowledge and skills needed for success. - We offer a hybrid work model after training, providing flexibility and work-life balance. - We offer competitive compensation and opportunities for career advancement. - We offer a supportive team environment focused on professional growth. - We offer comprehensive benefits including health insurance and retirement plans. Ready to Apply? To join our growing team at Berkheimer Tax Innovations, please submit your resume and cover letter through our careers page or email us directly at careers@berkheimertax.com. We look forward to helping you start your career with us!