Berkheimer Tax Innovations

Compensation

Full Description

Job Title: Inbound Customer Service Representative (BANGOR) Company Overview: Berkheimer Tax Innovations is the largest tax collector in Pennsylvania, known for its commitment to accuracy, integrity, and customer service excellence. With a strong presence across the state, we leverage innovative technology and a dedicated team to streamline tax collection and support local communities. Role Overview: As an Inbound Customer Service Representative, you will be the first point of contact for taxpayers seeking assistance. Your role is essential in providing clear, accurate information and resolving inquiries efficiently, ensuring a positive experience for our customers. What You'll Do: - You will handle inbound calls from taxpayers, addressing questions and concerns with professionalism and empathy. - You will provide detailed information about tax processes, payments, and deadlines. - You will assist customers in resolving account issues and navigating online services. - You will document interactions accurately in our systems to maintain up-to-date records. - You will collaborate with team members and supervisors to improve service quality. - You will participate in ongoing training to stay current with tax regulations and company policies. - You will contribute to a positive team environment by sharing knowledge and supporting colleagues. What You Bring: - You have at least 1-2 years of experience in customer service or call center roles. - You possess strong communication skills, both verbal and written. - You are comfortable using computer systems and learning new software. - You demonstrate patience, problem-solving abilities, and a customer-focused mindset. - You are able to work in a hybrid environment, starting with onsite training in Bangor, PA. Bonus Points If You Have: - Experience in tax, finance, or government-related customer service. - Bilingual abilities, especially in Spanish. - Familiarity with CRM software and data entry best practices. - Previous experience working in a hybrid or remote work setting. What We Offer: - We offer paid onsite training to equip you with the knowledge and skills needed for success. - We offer a hybrid work model allowing flexibility after training completion. - We offer competitive compensation and opportunities for career growth. - We offer a supportive and inclusive work environment. - We offer comprehensive benefits including health insurance and retirement plans. Ready to Apply? To join our team at Berkheimer Tax Innovations, please submit your resume and cover letter through our careers page or email us directly at careers@berkheimertax.com. We look forward to helping you start your career with us!