Berkheimer Tax Innovations

Compensation

Full Description

Job Title: Inbound Customer Service Representative (BANGOR) Company Overview: Berkheimer Tax Innovations is the largest tax collector in Pennsylvania, known for its commitment to accuracy, efficiency, and excellent customer service. With a strong presence across the state, we pride ourselves on innovative solutions and a supportive work environment that fosters growth and development. Role Overview: As an Inbound Customer Service Representative, you will be the first point of contact for taxpayers seeking assistance. Your role is essential in providing clear, accurate information and resolving inquiries efficiently, ensuring a positive experience for our customers. What You'll Do: - You will handle inbound calls from taxpayers, addressing questions and concerns with professionalism and empathy. - You will provide detailed information about tax processes, payments, and deadlines. - You will assist customers in resolving account issues and navigating online services. - You will document interactions accurately in the system to maintain up-to-date records. - You will collaborate with team members and supervisors to improve service quality. - You will participate in ongoing training to stay current with tax regulations and company policies. - You will contribute to a positive team environment by sharing knowledge and supporting colleagues. What You Bring: - You have at least 1 year of experience in customer service or a related field. - You possess strong communication skills, both verbal and written. - You are comfortable using computer systems and learning new software. - You demonstrate problem-solving abilities and patience when handling challenging situations. - You have a high school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience in tax services or government-related customer support. - Bilingual abilities, especially in Spanish. - Familiarity with CRM software and data entry. - Previous experience in a hybrid or remote work environment. What We Offer: - We offer paid onsite training to equip you with the knowledge and skills needed for success. - We offer a hybrid work model allowing you to work from home after training. - We offer competitive compensation and opportunities for career advancement. - We offer a supportive and inclusive workplace culture. - We offer comprehensive benefits including health insurance and retirement plans. Ready to Apply? To join our growing team at Berkheimer Tax Innovations, please submit your resume and cover letter through our careers page or email us directly at careers@berkheimertax.com. We look forward to helping you start your career with us!