Berkheimer Tax Innovations

Compensation

Full Description

Job Title: Inbound Customer Service Representative (BANGOR) Company Overview: Berkheimer Tax Innovations is the largest tax collector in Pennsylvania, known for its commitment to accuracy, efficiency, and exceptional customer service. With a strong presence across the state, we pride ourselves on innovative solutions and a supportive work environment that fosters growth and development. Role Overview: As an Inbound Customer Service Representative, you will be the first point of contact for taxpayers seeking assistance. Your role is essential in providing clear, accurate information and resolving inquiries efficiently, ensuring a positive experience for all customers. What You'll Do: - You will handle inbound calls from taxpayers, addressing questions and concerns with professionalism and empathy. - You will provide detailed information about tax processes, payments, and deadlines. - You will assist customers in resolving account issues and navigating online services. - You will document interactions accurately in the system to maintain up-to-date records. - You will collaborate with team members and management to improve service delivery. - You will participate in ongoing training to stay current with tax regulations and company policies. - You will contribute to a positive team environment by sharing knowledge and supporting colleagues. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in a call center or tax-related environment. - You have strong communication skills, both verbal and written, with the ability to explain complex information clearly. - You are comfortable using computer systems and learning new software quickly. - You demonstrate patience, problem-solving skills, and a customer-focused attitude. - You are reliable, punctual, and able to work in a hybrid environment after training. Bonus Points If You Have: - Experience with tax collection or government services. - Bilingual abilities, especially in Spanish or other commonly spoken languages in the area. - Familiarity with CRM software and data entry best practices. - Previous experience working in a hybrid or remote work setting. What We Offer: - We offer paid onsite training to equip you with the knowledge and skills needed for success. - We offer a hybrid work model allowing you to work from home after training. - We offer competitive compensation and opportunities for career advancement. - We offer a supportive team culture focused on growth and collaboration. - We offer comprehensive benefits including health insurance, retirement plans, and paid time off. Ready to Apply? To join our growing team at Berkheimer Tax Innovations, please submit your resume and cover letter through our careers page or email us directly at careers@berkheimertax.com. We look forward to hearing from you!