Ascensus

Compensation

Full Description

Job Title: Call Center Representative Company Overview: Ascensus is the largest independent retirement and Government Savings services provider in the United States, dedicated to helping millions of Americans secure their financial futures. With a strong commitment to client service and innovation, Ascensus fosters a supportive and dynamic work environment where employees can thrive and grow. Role Overview: As a Call Center Representative at Ascensus, you will be the frontline ambassador for our clients, providing exceptional service and support. Your role is essential in ensuring client satisfaction by addressing inquiries, resolving issues, and guiding clients through their retirement and savings options. What You'll Do: - You will handle inbound client calls with professionalism and empathy, ensuring a positive experience. - You will provide accurate information about retirement and government savings products. - You will resolve client concerns efficiently, escalating complex issues when necessary. - You will document client interactions thoroughly and maintain accurate records. - You will collaborate with team members and other departments to enhance service delivery. - You will stay informed about product updates and industry regulations to provide current information. - You will contribute to continuous improvement initiatives by sharing client feedback. What You Bring: - You bring at least 2 years of experience in a call center or customer service role. - You have excellent communication skills, both verbal and written. - You possess strong problem-solving abilities and attention to detail. - You are comfortable using CRM software and other call center technologies. - You demonstrate patience, empathy, and a client-focused mindset. Bonus Points If You Have: - Experience in the financial services or retirement savings industry. - Knowledge of government savings programs and regulations. - Bilingual abilities, especially in Spanish. - Previous experience working in a high-volume call center environment. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer flexible scheduling options to support work-life balance. - We offer employee wellness programs and resources. Ready to Apply? To join our team at Ascensus as a Call Center Representative, please submit your resume and cover letter through our careers page or email us directly at careers@ascensus.com. We look forward to hearing from you!