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AG

CRM & Loyalty Manager

Aristocrat GamingAnywhereFull-time
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Compensation$111K - 207K a year

Develop and execute CRM and loyalty programs to enhance player engagement and retention for the iLottery program. | 5+ years in CRM/digital engagement, team leadership experience, proficiency with CRM platforms and HTML/CSS, strong analytical skills. | The CRM and Loyalty Manager will be responsible for the strategy, execution, and optimization of customer relationship management and loyalty initiatives for the Massachusetts Lottery’s iLottery program. Reporting to the iLottery Marketing Manager, you will be responsible for developing and delivering data-driven engagement and retention campaigns across digital channels to improve player experience and drive business growth. This role serves as the primary owner of the iLottery loyalty program and digital communications strategy, coordinating planning, performance, and innovation. You will lead and mentor four Digital Coordinators who support day-to-day campaign execution, program operations, and QA. This role is remote to start, but will transition to a hybrid schedule once our office location is established. What You'll Do Own the end-to-end strategy and performance of CRM and loyalty programs to support player acquisition, retention, and lifecycle marketing goals. Develop and supervise multi-channel digital marketing campaigns, including email, SMS, push notifications, and promotions, with a focus on building long-term player engagement. Lead campaign execution and quality assurance for email templates, marketing materials, and digital assets across platforms. Lead planning and optimization of the loyalty program roadmap, promotional calendar, and associated budgets to meet revenue and engagement targets. Use data insights to advise audience segmentation, personalization strategies, automated campaign flows, and targeted lifecycle marketing journeys. Collaborate with cross-functional teams to ensure CRM and loyalty initiatives are coordinated with the broader customer experience and business strategy. Develop a test-and-learn culture by crafting and analyzing A/B tests, measuring performance, and making data-driven improvements. Provide ongoing reporting and insights on key performance indicators, campaign results, and customer trends to team members and leadership. Build and maintain strong working relationships with internal teams and external vendors to support the coordination and execution of CRM and loyalty efforts. Lead and mentor four Digital Coordinators, ensuring high-quality execution, professional development, and effective partnership. Stay current on CRM, loyalty, and digital engagement trends, tools, and technologies, and recommend improvements to increase program impact What We're Looking For Bachelor’s degree in Marketing, Business, Communications, or related field. A comparable amount of training and related experience may be substituted. 5+ years of experience in CRM marketing, digital engagement, or loyalty program strategy. Experience handling direct reports or leading teams in a digital marketing environment. Proven track record to develop and optimize data-driven CRM and loyalty campaigns that drive retention and engagement. Strong understanding of lifecycle marketing, customer segmentation, personalization, and marketing automation. Experience running campaign planning, content creation, QA, and performance supervising across email, SMS, push, and digital platforms. Proficiency with CRM platforms and email service providers (ESPs); experience with Bloomreach Engagement preferred. Familiarity with HTML/CSS for customizing email templates and digital content. Skilled in analyzing campaign metrics and customer behavior to advise strategy and improve performance. Strong collaboration and interpersonal skills, with the ability to work cross-functionally and manage vendor relationships. Highly organized and diligent, with strong project management skills and the ability to manage multiple initiatives in an agile environment. Knowledge of compliance standards related to digital communications (e.g., CAN-SPAM). Basic knowledge of HTML/CSS and email design a plus Company Summary Aristocrat Interactive Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB). About Aristocrat Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play. Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Pay Range $111,349 - $206,791 per year Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/. Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery. Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play! Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com. At Aristocrat sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe. Our FY24 Sustainability Disclosures provide a detailed update on our progress on the issues that matter most to our business and our stakeholders. Across responsible gaming, diversity and inclusion, supply chain ethics and climate action we’ve taken meaningful steps forward, as we strive to deepen our business’ resilience and long-term sustainability. We invite you to read more: Read the full disclosures Read the summary

CRM strategy
Lifecycle marketing
Customer segmentation
Marketing automation
Data analysis
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Posted 2 days ago
GE HEALTHCARE

Director of Service, Surgery MidAtlantic Region

GE HEALTHCAREAnywhereFull-time
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Compensation$200K - 250K a year

Lead and manage a team of field engineers, oversee service operations, ensure customer satisfaction, and manage a $36M P&L. | Minimum 5 years leadership experience, experience in financial management and P&L, strong customer relationship skills, willingness to travel 25-50%. | Job Description Summary GE Healthcare Surgery is committed to designing Intraoperative imaging systems that are clinically relevant and provide an optimal experience for surgeons and interventionalists to visualize anatomy and lesions, guide interventions, and navigate inside the human body. Our mission is to change the standard of care in surgical interventions with real-time visual guidance, giving surgeons the information needed to immediately make critical decisions. The Field Service Director will lead a team of 30 field engineers responsible for the installation, maintenance, and repair of surgical X-ray equipment in the MidAtlantic region (WV, VA, KY, TN, NC, SC, part of GA). This role requires a strategic leader with exceptional management skills and strong technical or financial skills to ensure high-quality service delivery and customer satisfaction. The Field Service Director will also be responsible for managing a $33M profit and loss (P&L) account. Will require 25-50% travel within the region. Job Description Key Responsibilities • Leadership & Management: • Lead, mentor, and manage a team of 30+ field engineers. • Ensure FE technical skills, customer relation skills, and technical knowledge. • Conduct regular performance evaluations and provide constructive feedback. • Foster a positive and collaborative team environment. • Lead and cultivate a culture of GE value, integrity and profitable growth. • Develop and implement change management strategies that maximize employee adoption and minimize resistance. • Service Operations: • Own service operational processes (staffing, Case/PM completion, OT mgmt., P&L, FE utilization, and employee quality compliance, etc.) • Promote a safe working environment and ensure compliance with all applicable EHS policies and procedures. • Oversee the scheduling and dispatching of field engineers to ensure timely service delivery. Monitor and manage service requests, ensuring they are completed efficiently and effectively. • Implement and maintain service standards and protocols to ensure high-quality service. • Ensure compliance with industry standards and regulations. • Customer Relations: • Build and maintain strong relationships with clients, addressing their needs and concerns promptly and creating a “one GEHC for the customer” experience. • Ensure customer satisfaction by delivering exceptional service and support, exceeding customer expectations. • Handle escalated customer issues and provide resolutions in a timely manner. • Proactively identify customer needs and develop and implement customer specific solutions. • Strategic Planning: • Develop and implement strategies to improve service efficiency and effectiveness. • Analyze service data and metrics to identify areas for improvement. • Collaborate with other departments to align service operations with overall company goals. • Financial Management: • Manage a $36M profit and loss (P&L) account. • Develop and monitor budgets to ensure financial targets are met. • Analyze financial performance and implement cost-saving measures where necessary. • Report on financial performance to senior management. Required Qualifications • Bachelor's degree and minimum of 5 years leadership experience or equivalent OR HS diploma/GED and 9 years progressive experience with leadership experience, preferably in the medical equipment industry. • Experience in financial management and P&L responsibility. • Proven leadership and team management skills, ability to motivate teams • Direct customer relationship experience • Ability to analyze data and make informed decisions. • Willingness to travel (25-50%, depending on hiring location) Desired Characteristics • Strong business acumen • Exceptional communication and interpersonal skills. • Proven ability to influence and drive change through exceptional written and verbal communication skills • Demonstrated tendency to challenge the status quo, drive constant improvement in process and ability to achieve organizational goals. • Ability to resolve complex issues within functional area and/or area of expertise. • Ability to develop and execute multiple priorities and approaches to meet objectives. • Highly adaptable to change. • Strong problem-solving skills and attention to detail. #LI-VS1 We will not sponsor individuals for employment visas, now or in the future, for this job opening. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: Yes

Leadership & Team Management
Service Operations & P&L Management
Customer Relationship Management
Data Analysis & Process Improvement
Verified Source
Posted 2 days ago
CL

Senior Product Designer

ClaspAnywhereFull-time
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Compensation$125K - 165K a year

Lead end-to-end product design, develop and maintain design systems, conduct user research, and collaborate with cross-functional teams to create engaging and effective user experiences. | Extensive experience in full-lifecycle product design, proficiency in Figma, strong visual design skills, experience with AI tools in design, and ability to conduct user research. | Senior Product Designer Location: Boston, MA (hybrid – 2 days a week in office) About Us Clasp is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent, while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative platform meaningfully connects employers, educational institutions, and diverse talent to drive mutual benefit—using accessible education financing as the thread. We like to think of ourselves as more than a fintech; we’re a catalyst for economic mobility. A Forbes Fintech 50 company, portfolio company of SHRM (Society of Human Resource Management — the largest HR organization out there!) and recipient of “43 Start Ups to Bet Your Career On in 2025” by Business Insider, Clasp is driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time. Join us on our journey to give power to learners and unlock fulfilling careers that drive positive change in their communities and beyond. What We Need We’re looking for a Senior Product Designer to join Clasp as our first full-time design hire. Clasp has found product–market fit by tackling two massive crises at once: the student debt crisis and the healthcare labor shortage. Our platform connects students with employers and enables employers to offer student loan repayment as a benefit. Now we need to evolve from a purely functional product into a cohesive, enterprise-ready experience across multiple user personas. This is a hands-on senior IC role. We’re not looking for someone to direct agencies — we need someone who’s excited to design, prototype, and ship alongside Product and Engineering. You’ll be the design anchor for the company, owning the experience for core users (students, recruiters, payroll teams, and more). You’ll partner closely with Product and Engineering to define how Clasp looks, feels, and works, moving fluidly between complex systems thinking and high-fidelity execution. What You’ll Do Lead End-to-End Design: Own the full lifecycle of core workflows and product experiences — from ambiguous discovery and problem framing through prototyping, production, and final polish. Build & Evolve the Design System: Develop and maintain our product design system, driving consistency in typography, color, layout, and components as we scale. Prototype & Validate: Use Figma (including variables and advanced interactions) to rapidly prototype and test concepts with real users, ensuring solutions are intuitive, efficient, and grounded in user behavior. Conduct User Research: Partner with Product to run qualitative and quantitative research — usability testing, interviews, data-driven insights — to inform decisions and strengthen our understanding of each persona. Collaborate Cross-Functionally: Work closely with Engineering to ensure seamless implementation of dynamic, data-rich interfaces, and collaborate with Product to translate user needs into clear product strategies. Elevate the Visual Craft: Bring a refined visual design sensibility that raises the bar for clarity, quality, and cohesion across the product. Infuse Delight & Personality: Introduce moments of engagement, warmth, and delight across the platform — shaping a product experience that feels human, trustworthy, and memorable. Leverage AI Workflows: Explore and responsibly apply emerging AI tools to accelerate research, ideation, and design production — making your process smarter, faster, and more scalable What You’ll Need Full-Lifecycle Design Work: Case studies that clearly show how you identify problems, validate insights, design systems and interactions, and ship high-quality experiences for complex products. Systems Thinking: The ability to hold a large, interconnected ecosystem in your head and design scalable experiences. You understand how changes in one user portal ripple across others. Fluency in Figma: Deep experience with Figma, including components, variables, auto layout, and prototyping. You understand how your designs map to code and collaborate effectively with engineers. Strong Visual Craft: A refined sense of typography, layout, color, and visual hierarchy, with awareness of modern product aesthetics and design patterns. AI Curiosity: Hands-on experience experimenting with AI tools in your workflow, and excitement about using them responsibly to accelerate output and explore new interaction models. Research Competency: Comfort partnering with Product on qualitative and quantitative research — usability tests, interviews, analytics reviews — and incorporating insights into your design process. Nice to Have Experience in Healthcare or Health-Tech: Familiarity with the workflows, constraints, or regulatory considerations common in healthcare environments. Multi-Sided Product Experience: Background designing for products with multiple distinct user personas (e.g., applicants and recruiters, consumers and providers), especially where each side has different goals, contexts, and interaction patterns. What We Give In Return Competitive cash and equity compensation Health benefits (health, dental, & vision), 401k Commuter benefits Flexible PTO policy Opportunities to grow and perform in a fast-paced environment alongside a stellar team. Salary The salary range for this position is competitive and will be commensurate with the candidate's experience, qualifications, and industry knowledge, ranging between $125,000 to $165,000 annually. In addition to the base salary, we offer an attractive equity component as part of our compensation package, providing an opportunity for eligible employees to share in the success and growth of our company. We are committed to offering competitive compensation and benefits packages to attract and retain top talent. Closing If you are a highly driven individual with a passion for technology, and you thrive in a dynamic and fast-paced environment, we want to hear from you! Join us in revolutionizing the workforce solution industry and making a meaningful impact on businesses worldwide. Apply now to be a part of our growing team! We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Clasp is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

User Experience Design
Prototyping in Figma
Design Systems
User Research
Visual Design
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Posted 2 days ago
Jobgether

Principal Software Engineer, Gen AI - REMOTE

JobgetherAnywhereFull-time
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Compensation$NaNK - NaNK a year

Design and develop AI-enabled features and scalable software systems, mentor engineers, and ensure high performance and security. | 8+ years in software engineering, proficiency in .NET Core, C#, Angular, JavaScript/TypeScript, cloud infrastructure, and experience with Generative AI. | This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Software Engineer, Gen AI. In this hands-on role, you will have the opportunity to shape the architecture of Generative AI features across the product platform. Your contributions will help drive innovation in software solutions that empower social good. You'll be responsible for mentoring engineers and guiding best practices while ensuring the performance and security of AI-enabled features. This role is pivotal in building the future of the company's AI capabilities within a supportive and flexible environment. \n Accountabilities Implement complex software systems integrating Generative AI capabilities Design, build, and maintain efficient, scalable code Lead cross-functional collaboration on technical solutioning and project delivery Ensure performance, reliability, and security of AI-enabled features Evaluate and improve prompt performance and AI-driven workflows Collaborate with product and UX teams to deliver accessible, user-friendly experiences Serve as a subject matter expert for LLM deployment, operation, and monitoring Actively mentor and support the growth of other engineers Maintain high quality development standards and practices Contribute to the evolution of the AI platform strategy Requirements 8+ years of experience in software engineering on the Microsoft stack, including leadership in AI-related projects Deep understanding of .NET Core, C#, and modern web technologies Proficiency in Angular, JavaScript/TypeScript, CSS, and HTML Proven success building and deploying Generative AI features Experience with prompt engineering and optimizing LLM behavior Familiarity with SQL Server, Cosmos DB, and RESTful API development Experience with cloud-based AI infrastructure (Azure, AWS, GCP) Excellent communication and collaboration skills Strong grasp of Agile methodology and continuous delivery practices Benefits Medical, dental, and vision insurance Remote-first workforce 401(k) program with employer match Flexible paid time off Generous Parental Leave Volunteer for vacation Opportunities to connect to build community and belonging Pet insurance, legal and identity protection Tuition reimbursement program \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

TypeScript
React
Node.js
API development
Cloud platforms (AWS)
Direct Apply
Posted 2 days ago
Jobgether

Project Manager, Field Operations - REMOTE

JobgetherAnywhereFull-time
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Compensation$75K - 80K a year

Lead deployment of new initiatives, coordinate across teams, and optimize operational processes. | 5+ years in program or project management, experience with process improvement methodologies, proficiency with project management tools, and strong communication skills. | This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Project Manager, Field Operations. In this critical role, you will drive the successful deployment of new initiatives and processes across various field locations. Your work will ensure operational readiness and scalability while coordinating efforts across multiple functions. You will be instrumental in managing timelines, leading strategies from pilot to launch, and aligning stakeholder needs, ultimately contributing to a more efficient and impactful organization. \n Accountabilities Lead Implementation Projects: Plan, coordinate and oversee the rollout of new programs or operational processes within field operations Business Value Alignment & Outcome Driven: Create business cases and executive level presentations Drive Pilot Success: Document project scopes and analyze performance metrics Cross-functional Collaboration & Leadership: Partner with key departments to ensure smooth implementation Change Management: Execute communication and training strategies to drive adoption Process Optimization: Identify opportunities for efficiency and continuous improvement Reporting & Insights: Track performance metrics and provide regular updates Risk Management & Field Experience Focus: Develop mitigation plans for potential barriers Stakeholder & Prioritization Management: Balance stakeholder needs and drive business priorities Ethics & Values: Act with integrity and adhere to core values consistently Requirements Bachelor’s degree or equivalent work experience in the business or healthcare industry 5+ years of experience in program or project management, preferably in multi-site or field operations Certification or Experience with Lean, Six Sigma, or process improvement methodologies Proficiency with project management tools (e.g. Monday.com, Asana, Jira, Smartsheet) Experience with Microsoft SharePoint including site creation and content management Demonstrated aptitude for learning new systems and platforms Proven success in managing multiple projects and change management Understanding of operations implications on data and user experience Self-directed problem-solving skills for business issues in implementation Strong bias towards action with an entrepreneurial mindset Ability to lead without authority and build credibility Effective communication and active listening skills Passionate advocate for field experiences and user satisfaction Benefits Annual Pay Range: $75-80k Generous benefits package including paid time off, health, dental, and vision insurance 401(k) savings plan with match \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Project management
Change management
Cross-functional collaboration
Process optimization
Performance metrics tracking
Direct Apply
Posted 2 days ago
RA

Customer Success Manager

Rockwell AutomationAnywhereFull-time
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Compensation$85K - 127K a year

Manage a portfolio of customer accounts to ensure successful adoption, renewal, and expansion of services and subscriptions, leveraging data insights and cross-functional collaboration. | Experience in customer success or account management, understanding of services and value delivery, strong communication skills, and ability to manage multiple priorities. | Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description The Customer Success Manager is responsible for a portfolio of site-based or multisite-based accounts to ensure that their customers achieve intended business outcomes with Rockwell Automation's subscription and services contracts. Responsible for ensuring effective technology and services adoption leading to high, on-time renewal rates and expansion of Annual Recurring Revenue (ARR). This is a remote role which can be based anywhere in the USA, and will report into the Regional Customer Success Manager. Key Responsibilities: Responsible for the management and Annual Recurring Revenue Target (ARR) associated to all contracts and software subscriptions within portfolio of site-based accounts. Responsible for using data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adopt, Expand and Renewal motions relevant to each account in portfolio. Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging in Services contracts and software subscriptions. Communicates value delivered to customer on a periodic cadence using Executive Business Review (EBR) methodology and other means of communication/cadences. Responsible for understanding customer data and insights to recommend changes or additions to existing contract and subscription scope that can improve the outcomes a customer can obtain. Use such recommendations to initiate an Expand Motion in conjunction with Sales/Business Development Leads. Foster a teaming environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborate with team members to ensure an optimal customer experience. Provide feedback to the portfolio team to ensure customer feedback is built into service offerings. Skills, Knowledge, Experience and Education Experience with understanding customer buying behaviors & processes. Deep understanding of Services offerings and value they deliver to customers, and the ability to state as such. Exposure and understanding of TSIA's Customer Success LAER model, and how to implement in the Rockwell Services environment. Have knowledge on how services are organized and delivered. Collaborate with them on behalf of customers. Ability to motivate and work with others to make customers successful. Commercial acumen. Collaborate and build trust with Sales/Business Development. Experience communicating the value of the product and its features to customers) to various levels of customer's organization. Comprehension of the needs and requirements of customers to bring strategic value to them. Promoting customer needs as the key driver for business goals and initiatives. Self-starter with strong collaboration skills. Capability of managing multiple priorities, between strategic objectives and daily tactical challenges. The Essentials - You Will Have; Bachelor's degree in Business Administration, Engineering or related fields or equivalent years work experience. Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The Preferred - You Might Also Have; 5 or more years of experience in working with customers in a commercial and/or technical capacity. Ability to interact with different levels from customer organizations. Strong team leader/contributor. High energy, driven and enthusiastic about opportunities to establish and implement new approaches. Ability to collaborate at different levels within the organization. Ability to manage multiple streams of work in parallel to achieve objectives. Ability to work in complex environments; and managing different customer work styles. Ability to balance Customer Expectations with Profitability requirements. Key Performance Metrics Annual Recurring Revenue (ARR) growth. Contract adoption, on-time renewal, and expansion rates. Customer Engagement/SAT scores/User Experience/Customer Health. Price realization – Margin on contracts. What We Offer: Health Insurance including Medical, Dental and Vision 401k Paid Time off Parental and Caregiver Leave Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life. To learn more about our benefits package, please visit at www.raquickfind.com. For this role, the total target compensation is from $84,720.00 - $127,080.00 of which 80% is base salary and 20% is variable. Actual pay will be based on factors such as skills, knowledge, education, and experience. This position is part of a job family. Experience will be the determining factor for position level and compensation At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-REMOTE #LI-LH2 We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247. Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Customer Success Management
Data Analysis
Client Relationship Building
Renewal and Expansion Strategies
Direct Apply
Posted 2 days ago
DI

Product Manager

DYNE IT ServicesAnywhereContract
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Compensation$120K - 200K a year

Lead the end-to-end lifecycle of a digital payments platform, including strategy, integration, and optimization. | 8+ years in product management with expertise in digital payments, experience with payment processors, gateways, wallets, and partner integrations, and knowledge of compliance and high-availability environments. | Role Summary We are seeking a Senior Product Managerto own and lead an enterprise-grade digital payments platformsupporting automobile-related services such as emergency roadside assistance, vehicle insurance, and other vehicle owner services. This role is responsible for defining product strategy, driving go-to-market execution, and owning business outcomesfor payment capabilities across a complex partner ecosystem. The ideal candidate brings deep expertise in digital payments, wallet integrations, and large-scale partner integrations, with experience operating in regulated, high-availability environments. Key Responsibilities Own the end-to-end lifecycleof the digital payments platform, including strategy, roadmap, launch, and continuous optimization Define and execute the payments product vision, roadmap, and KPIs, aligned with enterprise business objectives Lead integration of payment gateways, processors, digital wallets, alternative payment methods, and emerging payment technologies Own and manage partner integrationswith payment providers, banks, wallet providers, insurers, and mobility service partners Drive go-to-market strategyfor payment capabilities, including pricing, monetization models, and adoption strategy Ensure scalable, secure, and highly availablepayment processing across multiple automotive service offerings Partner closely with engineering, architecture, security, and compliance teamsto meet regulatory and industry standards (PCI-DSS, data privacy, fraud prevention) Collaborate with automobile service and insurance teamsto embed seamless, low-friction payment experiences into customer journeys Leverage customer, transaction, and performance datato continuously improve conversion, reduce payment failures, and optimize user experience Required Qualifications 8+ years of product management experience, with a strong focus on digital payments, fintech platforms, or payment infrastructure Hands-on experience with payment gateways, processors, digital wallets, and payment orchestration platforms Proven experience integrating third-party partners, including banks, wallet providers, insurers, and mobility service providers Strong understanding of payment flows, settlement, reconciliation, chargebacks, and fraud management Solid business and financial acumen, with experience driving revenue, margins, and platform adoption Excellent leadership, communication, and stakeholder managementskills Preferred Qualifications Experience in automotive, mobility services, insurance, or adjacent industries Experience owning payment products from concept through go-to-market in the US Background working in regulated, enterprise-scale, high-availability environments Familiarity with US payment ecosystems and compliance requirements

Digital payments
Payment gateway integration
Partner management
Regulatory compliance (PCI-DSS, data privacy)
High-availability systems
Direct Apply
Posted 2 days ago
Affirm

Business Systems Lead (Agent and Channel Experience)

AffirmAnywhereFull-time
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Compensation$124K - 174K a year

Lead technical solutions and system integrations for business systems, focusing on Salesforce platform enhancements and automation. | 5+ years in enterprise applications, deep Salesforce expertise, experience with Service Cloud, Lightning Web Components, Apex, and data modeling. | Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later — without hidden fees or compounding interest. As a Senior Architect, you will be an integral member of the Business Systems team within Servicing. You’ll collaborate with Business Systems, Engineering, Product, Operations, and key stakeholders to craft and deliver technical solutions that solve business problems and transform the way our Service Agents thrive. We are looking for candidates who strive for simple, sophisticated solutions and who continuously grow both their technical and soft skills. The ideal candidate demonstrates the ability to work efficiently and adapt within a constantly evolving environment. In this role, you will lead high-impact projects from inception to completion, ensuring that each initiative aligns with company goals and delivers measurable results. You’ll serve as the technical lead for a team of system leads, shaping technical strategy for platform improvements and project execution. We are experiencing explosive growth with millions of customers across thousands of merchants in-store and online. Your technical leadership will be a key enabler of that growth. Come join us as we build a beloved, lasting financial services brand predicated on honesty and trust. It’s going to be an amazing ride! What You’ll Do • Own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, Operations, Compliance, and Customer Success. • Hold a high technical bar for your work and your team’s tactical changes; partner with the Systems Manager to influence technical strategy. • Collaborate with Product Management, Design, and Analytics to ensure technical sustainability, risk management, and informed trade-offs. • Architect end-to-end Salesforce solutions across Service Cloud and other business systems. • Lead evaluation of new Salesforce features and third-party technologies to enhance functionality and user experience. • Act as a force-multiplier for your team by defining and advocating technical solutions and operational processes. • Maintain and support integrations between Salesforce and core systems (Snowflake, Amazon Connect, internal tools) to enable seamless case creation flows and automation. • Consistently generate simple, elegant designs and write high-quality, reusable code. • Develop and enforce best practices for system governance, security, and data integrity, ensuring compliance with fintech regulations (e.g., PCI-DSS, GDPR, SOC 2). • Partner with Ops Excellence, Servicing, Product, Security, and Engineering to translate business needs into scalable system solutions. • Drive excellence and automation in DevOps using Salesforce DevOps Center and/or GitHub Actions. • Leverage Lightning Flows, Agentforce, and other low-code tools to improve workflows and eliminate manual processes. • Manage system enhancements and customizations, including configurations, flows, Lightning components, and API integrations. • Develop metrics for system observability, availability, and performance. • Monitor system performance, troubleshoot issues, and drive continuous improvements. • Provide training and documentation to ensure strong adoption and effective use of business systems. What We Look For • 5+ years of experience in Business Systems Engineering, Software, or Enterprise Applications, preferably in a fintech, SaaS, or high-growth tech environment. • Deep expertise in Salesforce (certifications preferred: Salesforce Admin, Advanced Admin, Platform App Builder, Developer I, Certified Architect). • Experience working with cross-functional teams including Product, Design, Analytics, and Business teams. • Proven ability to implement and improve Salesforce platform observability and availability best practices. • Comfort with ambiguity, and ability to move from low-level language idioms to large-scale system architecture. • Demonstrated growth and impact through incorporating feedback from engineering and cross-functional peers. • Experience with Salesforce Service Cloud functionality such as Case Management, Knowledge Base, Omni-Channel, and Service Console configurations. • Hands-on expertise in implementing and optimizing Service Cloud features including Skill-Based Routing, Entitlements, Messaging for In-App and Web (MIAW), and Einstein Gen AI for Service. • Familiarity with Lightning Web Components, Apex, BuildKite, GitHub, and other CI/CD tools within Salesforce. • Strong understanding of data modeling, reporting, and analytics, with experience leveraging Snowflake for business intelligence. • Experience working in Scrum or other Agile methodologies. • Technical proficiency in Salesforce administration, declarative development (Flows, Process Builder, validation rules, SQL), and basic Apex development. • Hands-on experience with JIRA, Notion, and Agile methodologies to manage sprints and system-related projects. • Ability to thrive in a fast-paced, high-performance culture, balancing multiple priorities with strong execution. • Excellent problem-solving and communication skills, with the ability to bridge technical and business needs. Location -- REMOTE U.S. Pay Grade - K Equity Grade - 5 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA Pacific base pay range (CA, WA, NY, NJ, CT): $140000 - $190000 USA Sapphire base pay range (all other U.S. states): $124000 - $174000 Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: • Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

TypeScript
React
Node.js
API development
Cloud platforms (AWS)
Verified Source
Posted 2 days ago
JO

Experienced Data Lead, Studio Data Management – Information Quality and Business Process Improvement Expert

jobmatrix.social-networkingAnywhereFull-time
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Compensation$42K - 62K a year

Oversee data quality and drive process improvements for large operational data sets, collaborating with product teams and managing data initiatives. | 3+ years in data management, strong analytical skills, understanding of data lifecycle, and proficiency with Excel and Airtable. | Introduction to arenaflex arenaflex is a leading innovator in the entertainment industry, dedicated to creating applications that drive growth in content creation. Our team is passionate about delivering high-quality products that exceed our customers' expectations. We are now seeking a highly skilled Data Lead to join our Studio Data Management team, where you will play a crucial role in ensuring the quality of our data and driving business process improvements. About the Job We are searching for an exceptional Information Lead to join our Studio Information Supervisory group within Happy and Business Items (CBP). As a Data Lead, you will be responsible for overseeing information quality for several large operational data sets that are used extensively across our applications. You will work closely with product teams to ensure that the data is delivering value to their products while also striving to improve underlying data quality through better processes, analysis, rules, and client education. Key Responsibilities Provide short-term and long-term thinking for deal data needs across the studio, including data quality and data education. Create quarterly objectives to meet short and long-term business goals and lead the execution of roadmap initiatives. Act as the primary data subject matter expert broadly across the studio, consulting with product management, engineers, designers, and partners on business related to deal data. Collaborate with product management, product DSE, and other partners to define, create, analyze, and report metrics that provide visibility into various aspects of data quality. Independently define and implement strategies to effectively scale data quality work. Lead data quality initiatives to support product development and to improve fundamental data quality, creating detailed plans that identify business impact, timelines, and risks and executing on work. Manage partner requests and drive partner alignment when required. Act as a resource for answering clients' data-related support requests. Collaborate with business teams to create and implement more efficient processes, best data practices, and educational documentation. Essential Qualifications To be successful in this role, you will need: 3+ years of experience working in data management with databases or content management systems. Strong analytical skills and the ability to synthesize information across a broad landscape to analyze issues and devise solutions. Strong understanding of workflow and the ability to identify weaknesses. General understanding of the pitch-to-play lifecycle of content. Knowledge of data lifecycle and data management concepts. Excellent time management and project management skills and the ability to manage timelines for multiple projects. Strong ability to communicate with empathy and clarity to technical and non-technical audiences. Flexibility in a growing environment. Proficiency with arenaflex Suite and table-based applications (e.g., Excel, Airtable). Preferred Qualifications In addition to the essential qualifications, the following skills and experiences are preferred: Experience with SQL. Experience working with product, engineering, and customer support teams. Experience in legal operations or studio operations. Experience working at a studio, distributor, film sales, production company, agency, management firm, or other entertainment operation. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Data Lead, you will have the opportunity to work on complex and challenging projects, collaborate with cross-functional teams, and develop your skills and expertise in data management and business process improvement. You will also have access to training and development programs, mentorship, and career advancement opportunities. Work Environment and Company Culture arenaflex is a dynamic and innovative company that values creativity, collaboration, and diversity. Our work environment is fast-paced and challenging, but also supportive and rewarding. We believe in fostering a culture of inclusivity, respect, and open communication, where everyone feels valued and empowered to contribute their best work. Compensation, Perks, and Benefits arenaflex offers a competitive salary range of $20-30 per hour, depending on experience. We also provide a comprehensive benefits package, including health insurance, retirement savings, and paid time off. Additionally, we offer a range of perks, such as flexible working hours, remote work options, and access to the latest technology and tools. Conclusion If you are a motivated and experienced data professional looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a Data Lead, you will play a critical role in driving business process improvements and ensuring the quality of our data. Don't miss out on this chance to join a dynamic and innovative team and take your career to the next level. Apply now to become a part of the arenaflex team and help us shape the future of the entertainment industry! Apply for this job

Data Management
Data Quality
Process Improvement
Workflow Analysis
Stakeholder Collaboration
Verified Source
Posted 2 days ago
Amergis Healthcare Staffing

Behavior Technician - ST

Amergis Healthcare StaffingSpringfield, MOFull-time
View Job
Compensation$NaNK - NaNK a year

Facilitate educational and behavioral services for children and adults with special needs, collaborating with school and behavioral specialists. | High School diploma or equivalent, pediatric experience preferred, CPR certification, meeting federal, state, and local requirements, at least 18 years old. | The Behavior Technician works to facilitate educational andbehavioral services with children and adults with special needs andcollaborates with school professionals and other behavioral specialists toachieve learning and behavioral goals and objectives. Minimum Requirements: • High School diploma or equivalent required • Two (2) years of pediatric experience preferred • Current CPR if applicable • TB questionnaire, PPD or chest x-ray if applicable • Must meet all federal, state and local requirements • Must be at least 18 years of age Benefits At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits: • Competitive pay & weekly paychecks • Health, dental, vision, and life insurance • 401(k) savings plan • Awards and recognition programs • Benefit eligibility is dependent on employment status. About Amergis Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions. Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Behavior Management
Child Development
Collaboration with Professionals
Verified Source
Posted 2 days ago
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