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Lead workforce capacity planning and staffing forecasts, translating operational data into staffing and financial recommendations for business leaders. | Requires a bachelor’s degree and at least four years of business, analytics, or IT experience, with Excel, SQL, and Power BI proficiency preferred. | Position Purpose: The Manager, Business Insights leads workforce capacity planning and staffing forecast initiatives that support operational performance and enterprise objectives. This role develops and manages staffing models using historical volume, membership forecasts, productivity, processing times, and other operational data to determine workforce needs across markets and lines of business. The Manager partners with business leaders to translate complex data into clear staffing and financial recommendations, influence workforce decisions, and help ensure teams are appropriately staffed to meet business and regulatory requirements. This individual works across Analytics, Finance, Strategy, Information Technology, and operational business areas. Key Details: Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Highly Preferred Skills and Experiences: Workforce capacity planning, workforce modeling, or staffing forecast experience is highly preferred. Advanced Excel skills are highly preferred. Experience using Power BI as a data source and SQL to connect or integrate data with Excel is highly desirable. Strong analytical judgment and critical thinking are strongly preferred, including the ability to translate complex data into clear staffing and financial recommendations. Lead the planning and execution of enterprise-wide analytics projects and strategic initiatives, including workforce capacity planning and staffing forecast initiatives, translating business goals into actionable solutions. Partner cross-functionally at all levels of the organization and communicate findings and insights to non-technical business partners. Independently engage with business leaders to understand market-specific business needs, evaluate staffing and capacity requirements, and align analytic capabilities with strategic objectives. Facilitate cross-team project collaboration between state-based health plans and business units. Research key business problems and proactively identify potential enterprise solutions. Provide product ownership support for deployment and adoption of analytic tools and technology. Support analytics organizational performance management by monitoring SLAs, customer satisfaction, staffing trends, and workforce capacity indicators. Education/Experience: Bachelor’s degree in business, computer science or IT, healthcare administration, statistics, or related field. 4+ years of experience in general business, analytics or IT. Healthcare or consulting organization experience preferred. Experience in technology product ownership, development, deployment, and user adoption preferred. Working knowledge of analytical tools, including PowerBI, Tableau, Alteryx, SAS, or related tools preferred. Experience in organizational performance management, continuous improvement and customer feedback mechanisms, or change management preferred. Experience in communication and change management, learning and development, or human resources preferred. By applying to this requisition, you acknowledge and understand that you may be considered for other job opportunities for which Centene believes you may be qualified. Pay Range: $87,700.00 - $157,800.00 per year At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday. Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Own the global sales operating framework, including core processes, territory management, and rules of engagement, while coordinating with sales leadership and GTM systems to improve consistency, data accuracy, and workflows. | Requires 8+ years in revenue or sales operations, ideally in high-growth B2B SaaS, with strong Salesforce, data standards, and process leadership skills. | Get to Know Us Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by ITOps/SecOps teams, consulting pentesters, and MSSPs and MSPs. We are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools, false positives resulting in alert fatigue, blind spots, "checkbox” security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results. About the Team Revenue Strategy & Operations is the team behind how Horizon3's go-to-market organization is planned, run and measured. We own budgeting and headcount planning, quota and compensation, territory planning and management (accounts, opportunities, leads and routing), goals for pipeline and performance, forecasting, performance management, and the operating process the sales organization runs on. Regional partners carry that scope for their sales leaders in AMER, EMEA and APJ. Global Centers of Excellence set the standards they all run on. This role is the Core Operations center of excellence: the operating process, the territory and change management standards, and the data the whole organization runs on. About the Role We are hiring a Staff Revenue Strategy & Operations Manager to own how our global Sales organization operates: the core processes, the rules of engagement, and the way territory and org changes are managed and tracked. The goal is one standard across every region, with systems that match what the field is actually doing. You will work with Sales leadership, the regional Revenue Strategy & Operations partners and GTM Systems. The regional partners own the relationship with each sales leader. GTM Systems builds and runs the tools. You own the process in between, and you make sure it gets done. This is a hands-on individual contributor role for someone who likes fixing how things work and keeping them fixed while the company doubles. What You'll Do Operating framework: Own how the global Sales organization runs day to day: core processes, territory management, change management and cross-functional hand-offs. Find where teams lose time or consistency and fix it. Rules of engagement: Own the global rules of engagement and sales process standards across direct, channel, MSSP and all regions. Keep them documented, current and consistently applied. Territory and change management: Run it as one global process. Track every new hire, org move, territory change and account reassignment in one place, and make sure each lands the same way in Salesforce, Gong, the roster and reporting. Process design: Map how work actually gets done, find where processes and systems create friction, and redesign what is broken. Write clear requirements for GTM Systems, prioritize the queue, and confirm that what gets built matches what the business needs. Data quality and standards: Set and hold standards for data quality, process adherence and documentation. Define what accurate means for account and pipeline data, run the recurring hygiene checks, and build the scorecards leaders use to see operational health. Metrics and pipeline accuracy: Partner with Planning and Analytics to standardize sales performance metrics, and make sure the data and systems behind them support pipeline accuracy. Operating partner: Be the operating partner to Sales leadership on how the organization runs. Work with the regional partners to keep every region on the same standards, including when new sales motions and org changes roll out. Execution: Run the team's operating rhythm, drive cross-regional execution, and own the operational work that belongs to the company rather than to one region. Make sure it gets done. What We Look For 8+ years of experience in Revenue Operations, Sales Operations, Sales Strategy & Operations or a related GTM operations function, ideally in a high-growth B2B SaaS environment, with global or multi-region scope. Sales operations expertise: You understand how sales organizations run day to day, including territory management, account ownership and routing, rules of engagement, hand-offs, pipeline management, forecasting inputs and funnel conversion. Systems and data fluency: You know Salesforce and the adjacent GTM stack well enough to connect business requirements, workflows, data and systems, spot where a system no longer matches the process, and write requirements a systems team can build from. Analytical and operational rigor: You have set standards for data quality and process adherence, built the scorecards leaders use to check operational health, and you notice when the field and the systems drift apart. Change and process leadership: You have redesigned inefficient processes and driven adoption of new workflows and ways of working across teams and regions. Execution: You finish things. You run a backlog of global work, keep it moving and close items instead of letting them drift. What Success Looks Like One set of rules of engagement and process standards used in every region. Every new hire, org move and territory change tracked in one place and reflected consistently across systems and reporting. Data quality standards for account and pipeline data defined and met. GTM Systems builds from clear, prioritized requirements. Cross-regional work has a named owner and gets done. Perks of Horizon3 Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive. Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities. Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking. Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Chicago office, where some roles require regular in-office presence. Competitive Compensation: We offer competitive salary, equity and benefits. Our benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave. Compensation and Values At Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations. In accordance with various State’s transparency regulations, we provide the following salary range information for this position: Base salary range: $170,000-$210,000 annually. The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills. Additional compensation: All full-time roles are eligible for an equity package in the form of stock options. You Belong Here Horizon3 is not just an equal opportunity employer - we are a community that values diversity, equity, and inclusion as fundamental principles of our culture and success. We are dedicated to fostering a workplace where everyone feels welcome and respected, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, hair length or any other legally protected status by law. Our commitment to diversity and inclusion means we strive to attract, develop, and retain a workforce that reflects the varied communities we serve. We believe that diverse perspectives drive innovation and strengthen our ability to create cutting-edge cybersecurity solutions. At Horizon3, every team member is valued and supported in an environment that encourages personal and professional growth. We welcome candidates from all backgrounds and experiences, and we encourage all qualified individuals to apply. Come be a part of Horizon3, where your unique contributions are recognized, and your potential is limitless. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Application Note In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Oversee operational efficiency and lead cross-functional strategic initiatives and process improvements to achieve organizational objectives. | Requires significant strategic operations and leadership experience, strong analytical skills, and the ability to manage complex projects. | About Team / Role This role leads complex, high-impact strategic projects, operational transformations, and technology-enabled initiatives across Health, Corporate Payments, and Mobility. The role manages advanced initiatives from definition through implementation and stabilization, often spanning multiple business lines, operational functions, systems, and cross-functional stakeholders. Operating with a high degree of autonomy, the Strategic Operations Lead translates complex or ambiguous business needs into structured programs of work, establishes governance and accountability, manages significant risks and dependencies, and drives decisions necessary to achieve intended business outcomes. The role combines advanced project management and operational expertise to identify and lead opportunities to simplify, standardize, automate, redesign, or eliminate inefficient processes. This role also advances AI and automation capabilities across the organization by identifying high-value opportunities, leading complex implementations, and ensuring measurable and sustainable business benefits. How You'll Make an Impact PROJECT MANAGEMENT & DELIVERY Lead complex, high-impact projects and operational transformations, including initiatives spanning multiple business lines, functions, systems, or workstreams, from definition through implementation and stabilization. Translate ambiguous or evolving business needs into clear scope, objectives, deliverables, governance, resource requirements, dependencies, and measurable outcomes. Establish and lead project governance, executive reporting, decision management, and risk and issue escalation appropriate to the complexity and impact of assigned initiatives. Coordinate cross-functional teams and senior stakeholders, establishing clear ownership and driving decisions where priorities, requirements, or accountabilities conflict. Anticipate and manage significant risks, dependencies, resource constraints, and downstream impacts, developing recommendations and corrective actions when project health is at risk. Ensure operational requirements, financial and operational controls, capacity, business continuity, training, documentation, and implementation readiness are addressed before launch. Lead implementation and stabilization and validate that intended outcomes, sustainable business ownership, and appropriate performance measures are established. PROCESS IMPROVEMENT & OPERATIONAL TRANSFORMATION Lead complex process improvement and operating-model initiatives spanning multiple teams, business lines, systems, or functional boundaries. Analyze workflows, data, financial exposure, operational incidents, control findings, and stakeholder feedback to identify systemic issues and root causes. Design and implement future-state processes that improve capacity, quality, service, controls, risk management, and scalability. Identify opportunities to standardize or consolidate processes across business lines where common solutions can reduce fragmentation, duplication, and manual effort. Establish measurable business outcomes and validate that expected operational, financial, capacity, risk, and service benefits are realized. AI, AUTOMATION & TECHNOLOGY ENABLEMENT Identify and lead high-value opportunities to apply AI, automation, analytics, and technology across business lines to reduce manual effort, improve accuracy and risk detection, increase capacity, and strengthen management visibility. Partner with operational leaders, Product, Technology, and automation resources to translate complex business problems into scalable technology-enabled solutions. Lead complex automation initiatives through requirements, prioritization, testing, implementation, controls, adoption, and stabilization. Challenge existing processes before automation to ensure technology supports effective future-state workflows rather than replicating inefficient manual activity. Establish measurable outcomes automation initiatives, including capacity released, financial benefit, quality and service improvement, risk reduction, and control effectiveness. Ensure appropriate human oversight, data handling, controls, governance, and sustainable operational ownership are incorporated into AI and automation solutions. PORTFOLIO, PRIORITIZATION & GOVERNANCE Maintain visibility across assigned strategic projects, transformation initiatives, and technology-enabled work and identify dependencies or conflicts across the portfolio. Partner with leadership to evaluate and prioritize initiatives based on strategic alignment, business impact, risk, resource requirements, dependencies, and expected return. Provide leadership with clear recommendations when competing priorities, capacity constraints, risks, or dependencies require trade-off decisions. Establish reporting that provides concise visibility into project health, milestones, risks, decisions, dependencies, benefits, and outcomes. Identify patterns across projects and operational issues that indicate broader systemic risks or improvement opportunities. STAKEHOLDER & CROSS-FUNCTIONAL LEADERSHIP Build effective partnerships across Health, Corporate Payments, Mobility, Product, Technology, Finance, Risk, Compliance, Commercial, and other functions required to deliver complex initiatives. Lead cross-functional working sessions, governance forums, and executive discussions that drive decisions, resolve barriers, and maintain accountability. Translate complex operational, technical, financial, and project information into clear options and recommendations for senior leadership. Influence senior stakeholders without direct authority and navigate competing business priorities, requirements, and perspectives to advance organizational objectives. Establish clear ownership, decision rights, handoffs, and escalation paths for initiatives spanning multiple organizations. Serve as a senior project-management resource, providing guidance and structured problem-solving support on complex initiatives and project delivery practices. These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities. Experience You'll Bring Bachelor's degree in Business Administration, Operations, Project Management, Information Systems, Finance, or a related field, or an equivalent combination of education and relevant work experience. Typically 6+ years of progressive experience in project management, business operations, process improvement, technology implementation, or related disciplines. Demonstrated experience leading complex, cross-functional projects involving multiple workstreams, systems, business functions, or senior stakeholders. Demonstrated ability to operate independently in ambiguous environments, establish structure, and drive complex initiatives from definition through implementation and stabilization. Advanced analytical, critical-thinking, and root-cause-analysis skills with demonstrated ability to solve complex operational and business problems. Demonstrated ability to manage significant risks, dependencies, competing priorities, and organizational constraints. Strong business and operational acumen with the ability to understand financial, operational, technology, and control implications of proposed solutions. Demonstrated ability to influence senior stakeholders without direct authority and drive decisions across organizational boundaries. Strong written and verbal communication skills with the ability to translate complex information into clear recommendations for senior leadership. Demonstrated experience leading process improvement, AI, automation, analytics, or technology-enabled transformation. Must successfully pass a background investigation. PMP, Lean, Six Sigma, or comparable project/process-improvement certification. Experience managing cross-functional projects within payments, financial services, financial operations, risk operations, or another controlled environment. Experience developing business cases, benefit estimates, capacity models, or return-on-investment analysis. Experience with Jira, Monday.com, Salesforce, Power BI, Tableau, or comparable project, workflow, and analytics platforms. Experience working with Product and Technology teams and within SOX, SOC, regulatory, or comparable control environments. The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $85,800.00 - $108,300.00

Lead knowledge-engineering strategy and teams, build knowledge graphs for AI agents and customer service, and drive business development and governance. | Requires a bachelor’s degree, 10+ years in data, AI, or information architecture, 6+ years in knowledge graphs and semantic technologies, leadership in customer-service transformation, and sales experience. | Who we are: Accenture Song Service helps leading brands turn customer interactions into an engine for growth, moving service beyond a cost center to something that builds trust, loyalty, and share of wallet. Our Service practice works end to end: we shape the vision and strategy for the service function and help clients implement and run it, innovate the products and services customers rely on, equip client customer service and customer experience teams with the right technology and talent, and turn customer data into insights that strengthen client’s relationship with their customers. Service AI & Data puts AI at the heart of this work. We help clients reinvent how they serve their customers and support their people: conversational AI and AI agents that resolve customer needs across voice, chat, and messaging; and copilots that help service agents and field teams do their best work. All of this frontline work is powered by a trusted knowledge base that provides the right information, processes, and systems for every interaction. We also build the data foundations, data lakes, reporting, and analytics agents that turn every interaction into insight. The strategies we shape and the experiences we design are delivered into production at enterprise scale. Who you are: A Knowledge Engineering leader who is ready to turn our clients' customer service knowledge into a strategic asset. You lead the complete knowledge engineering scope on our most strategic and complex service programs, building a single, trusted source of truth for service knowledge that grounds AI agents, supports service agents, and gives customers consistent answers across every channel. You set strategy and architecture end to end, from ontologies and knowledge graphs to the governance that keeps knowledge accurate as products, policies, and customer needs change. You are a confident client partner and team leader with deep experience managing senior stakeholder relationships. You will need to inspire and challenge a design, unblock a team, and tell a client the hard truth about what it takes to get AI into production. You develop knowledge engineers into leaders, define what staying at the forefront means for the discipline, and form clear points of view that help clients navigate how AI is reshaping customer service. The work: In this role you will have accountability across three dimensions: Client Delivery: Oversee knowledge engineering across multiple programs, providing technical direction and quality oversight while maintaining accountability for delivery health, team performance, and measurable outcomes such as answer accuracy, first-contact resolution, handle time, and knowledge reuse. Stay connected to the work: inspire and challenge your teams' designs, unblock delivery when it stalls, and give clients a candid view of what it takes to get AI into production. Own the strategy and architecture for a single source of truth for service knowledge, consolidating knowledge bases, documents, product and policy data, and case history into a governed knowledge graph and semantic layer. Set the standards for how service ontologies and taxonomies are designed, evaluated, and maintained across programs. Make knowledge the trusted foundation for AI, defining how it grounds virtual agents, agent-assist copilots, and analytics agents, in partnership with AI Solution Engineering and Enterprise AI Architecture leaders. Establish knowledge governance and operating models with clients, including ownership, review cycles, content lifecycle, access rules, and feedback loops that turn knowledge gaps found in service interactions into new content. Shape knowledge around how customers and service agents actually look for answers, translating customer experience journeys and conversation designs into knowledge structures that support them. Business Development: Lead Accenture sales and pre-sales efforts, shaping service knowledge and data transformation programs that turn one project into a lasting partnership. Make and defend the business case for the semantic layer and knowledge graph solution at the executive level, connecting knowledge quality to service outcomes and cost-to-serve. Develop trusted-advisor relationships with senior client stakeholders, including service, customer experience, and knowledge management leaders. Drive thought leadership on knowledge as the foundation for AI in customer service, positioning Song as a credible and compelling voice in the industry. People & Practice Development: Lead, coach, and grow teams of knowledge engineers, helping them grow their technical depth, leadership skills, and client acumen so they can step up as workstream and program owners. Build inclusive, high-performing teams where practitioners are supported, challenged, and able to grow into stronger leaders over time. Lead the creation of reusable assets that advance the discipline beyond any single engagement, such as service ontologies, knowledge models, curation pipelines, and accelerators. Bring AI-augmented delivery into your teams, applying AI tooling across story grooming, solutioning, testing and triage, and development to raise speed and quality. Here's what you'll need: Minimum 6 years of experience with knowledge graph and semantic technologies (RDF, SPARQL, LPG, SHACL), as part of 10+ years in data, AI, search, or information architecture. Minimum 6 years of experience in schema design, ontology management, and knowledge graph curation. Minimum 4 years designing and developing knowledge graph solutions and graph-based ML models (functional and technical). Minimum 3 years of experience with end-to-end data pipeline implementations for AI applications (especially LLMs), with hands-on design and configuration. Minimum 6 years of experience with relational databases, object stores, graph databases (Stardog, Neo4j, Amazon Neptune), and vector databases. Minimum of 5 years experience leading knowledge, data, or AI transformation in customer service, contact center, or customer experience, with a working understanding of service metrics such as containment, first-contact resolution, average handle time, CSAT, and cost-to-serve, and how knowledge quality moves them. Minimum 6 years of managerial experience leading people, with the ability to explain the value of the semantic layer and knowledge graphs to senior business and technology stakeholders, and a proven track record in sales and/or pre-sales, delivering data transformation programs, and developing teams. Bachelor's degree or equivalent (12 years working experience). Bonus points if you have: Experience with service knowledge management platforms such as Salesforce Knowledge, ServiceNow Knowledge Management, eGain, or Zendesk. Experience establishing Knowledge-Centered Service (KCS) or similar knowledge management practices at enterprise scale. Experience with GraphRAG or other knowledge-grounded retrieval for AI agents. Practical experience with NLP and/or search techniques, prompt engineering, and LLMs for enterprise-scale applications. 5+ years of hands-on experience with cloud platforms (AWS, Azure, Google Cloud). 5+ years of experience in Python, with frameworks such as TensorFlow or PyTorch and tools for building ETL pipelines, such as Apache NiFi or Airflow. Broad experience in diverse ML techniques and agentic systems. External client-facing consulting experience. Ph.D. in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field. You contribute to external thought leadership, such as publishing POVs, speaking at events, or representing the practice in the broader AI community. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 1/31/2027. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range California $132,500 to $338,300 Colorado $132,500 to $292,200 Connecticut $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maine $112,900 to $249,000 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York $122,700 to $338,300 New Jersey $141,100 to $338,300 Ohio $122,700 to $270,600 Virginia $122,700 to $311,200 Washington $141,100 to $311,200 #LI-NA About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. 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You would lead and coach a sales team, drive sales results, and coordinate forecasts, budgets, and advertising programs to grow brand awareness and profitability. | The role requires at least three years of sales leadership in wholesale distribution or specialty sports, plus a bachelor's degree and strong analytical, negotiation, and organizational skills. | Director of Market Development - Southeast Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. We're a team of barrier-breakers, disrupters, and problem solvers. At Specialized, our teammates are encouraged to explore roles in a variety of functions throughout their careers. We value curiosity, a desire to try new things, and an eagerness to learn about all aspects of the business. Join us in making the world a better place through the power of bicycles and build your dream career at the same time! Are you ready to combine your passion for an active lifestyle with a meaningful and multifaceted career in the cycling industry? At Specialized, our teammates are encouraged to explore roles in a variety of functions throughout their careers. We value curiosity, a desire to try new things, and an eagerness to learn about all aspects of the business. No matter where you begin with the company, you get to decide where you want to go whether it’s marketing, finance, product development, sales, or an international assignment. Join us in making the world a better place through the power of bicycles and build your dream career at the same time! But we can’t do it without you. Specialized is looking to hire a Director of Market Development. HOW YOU’LL MAKE A DIFFERENCE Drive success by developing sales results by implementing structure, strategy, and policies with your team Partner with cross-functional teams to finalize sales forecasts, revise selling prices, establish and track yearly expense budgets and develop advertising/promo programs Develop brand awareness by contacting key accounts and prospects to establish relationships Report on progress and collaborate with leadership on how to overcome road blocks Maintain control of salary, commission programs, and sales incentives for your team Provide leadership, training, and continual guidance for each team member Coach your team to succeed by developing their talent through education Collaborate to identify the areas of blocked business and develop strategy to optimize the business Develop individualized account management approaches for each teammate and communicate various goals to measure success – revenue, calls per day, merchandising, product penetration, etc. Travel regularly within assigned territories to stay informed of field conditions and competitors’ activities WHAT YOU NEED TO WIN Located in the Southeast US Direct sales experience in a wholesale distribution environment with knowledge of a specialty sports industry, including 3+ years of sales leadership Track-record of creating innovative strategies that maximize sales, profitability and service, while aligning with overarching branding and goals Stellar negotiation skills with a proven sales ability Exceptional analytical skills with the ability to find creative solutions Strong organization and time-management skills, with the capability to manage multiple priorities in a deadline-driven environment You’re a people-person with excellent written and oral communication skills Flexibility for frequent overnight travel Bachelor’s degree in Business or Marketing preferred At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location. Tell Me More Benefits include: Competitive pay with annual performance-based reviews for continued growth and recognition Comprehensive healthcare plan options, including PPO, EPO, HDHP, and HMO (acupuncture and physical therapy included) Health Savings Account (HSA) with employer HSA contributions when enrolled in the High-Deductible Healthcare Plan (HDHP) Dental and Vision plans 401(k) Company Matching up to $5,000 annually with immediate 100% vesting and administrative fees paid for by the company Company-paid Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance Employee Assistance Program that provides access to individualized mental well-being care Generous Vacation, Sick, Paid Holidays, and Volunteer Time Off 14 weeks of 100% paid leave for birthing parents and 8 weeks of 100% paid leave for non-birthing parents, plus a Specialized bike for your new baby Up to $9,000 annually in Career Development & Degree Assistance Up to $250 annually in Fitness & Wellness Reimbursement Industry Pro-Deal Discounts and Perks For additional information on benefits and perks, please visit: https://benefits.specialized.com Here at Specialized we believe that bikes have the power to change lives for the better. We are a culture of barrier-breakers, but we need your unique ideas and backgrounds to help us push boundaries and change the world. We are always looking for creative, innovative, and passionate people who can contribute to our mission of getting people outside. Regardless of your qualifications, if you think this could be you and you're ready to make a difference, please apply! We hope that you will reach out and show us how you can make an impact here. See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized. #LI-Remote

Build, secure, automate, and manage cloud and enterprise infrastructure while leading infrastructure initiatives and incident resolution to maintain high availability and performance. | Requires 10+ years in cloud engineering, infrastructure management, or DevOps, with strong cloud-platform, automation-tool, and infrastructure-architecture expertise. | This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Technical Operations Lead based in the United States . The Technical Operations Lead will be responsible for building, securing, automating, and managing cloud and enterprise infrastructure to ensure reliable and efficient technology operations. This senior-level role focuses on maintaining high availability, scalability, security, and performance across critical platforms and systems. You will lead infrastructure initiatives, implement automation strategies, and establish operational best practices to support business continuity. Working closely with engineering and operations teams, you will oversee incident resolution, infrastructure optimization, and service reliability. You will also contribute to architectural decisions, strengthen security controls, and drive continuous improvements across technical environments. This is an excellent opportunity for an experienced infrastructure professional to provide technical leadership and deliver resilient, scalable solutions in a collaborative, remote working environment. \n Accountabilities Design, provision, configure, and manage cloud infrastructure and enterprise platform components in accordance with approved architecture standards and technical requirements. Develop and implement automation solutions to streamline infrastructure provisioning, deployment, configuration, and recurring operational tasks. Establish and maintain security, identity and access management, networking, backup, monitoring, and high-availability controls. Monitor infrastructure performance, availability, and capacity to ensure reliable and scalable service operations. Investigate, troubleshoot, and resolve technical incidents, infrastructure vulnerabilities, capacity constraints, and performance issues. Implement operational best practices to strengthen system reliability, security, and efficiency. Maintain comprehensive technical documentation, including operational runbooks, infrastructure diagrams, configuration standards, and change management records. Collaborate with engineering, development, and operations teams to coordinate infrastructure initiatives and ensure seamless service delivery. Provide technical guidance, mentor team members, review technical solutions, and support informed infrastructure and operational decisions. Identify opportunities for continuous improvement through automation, infrastructure optimization, and enhanced operational processes. Requirements: At least 10 years of professional experience in cloud engineering, infrastructure management, DevOps, systems administration, or technical operations. Strong hands-on experience with cloud platforms, enterprise infrastructure, operating systems, container technologies, and automation tools relevant to the assigned environment. Solid understanding of infrastructure architecture, networking, identity and access management, cybersecurity, monitoring, and high-availability principles. Proven experience designing, deploying, configuring, and maintaining cloud or enterprise infrastructure solutions. Practical knowledge of scripting, automation frameworks, source control systems, and Infrastructure as Code (IaC) practices. Demonstrated ability to troubleshoot complex infrastructure and production issues using structured analytical approaches. Experience implementing security controls, backup strategies, monitoring solutions, and infrastructure performance optimization. Strong understanding of operational processes, incident management, change management, and service reliability practices. Excellent technical documentation, communication, and cross-functional collaboration skills. Ability to work independently, take ownership of technical challenges, and coordinate effectively with engineering and operations teams. Experience mentoring colleagues, reviewing technical implementations, and guiding infrastructure delivery decisions is preferred. Familiarity with secure development practices, accessibility standards, IT governance, and applicable regulatory requirements is an advantage. Relevant professional certifications or advanced training in cloud computing, infrastructure, DevOps, or related technical disciplines are considered an asset. Benefits: Annual salary: $115,000–$165,000 USD, depending on experience, qualifications, and relevant expertise. Full-time, direct W-2 employment. Fully remote working arrangement within the United States. Opportunity to lead impactful cloud infrastructure and enterprise technology initiatives. Exposure to modern cloud platforms, automation technologies, and enterprise infrastructure solutions. Collaborative environment working alongside experienced engineering and technical operations professionals. Opportunities for professional development, technical leadership, and career advancement. U.S. Citizens, Green Card holders, EAD holders, and candidates eligible for H-1B transfers are encouraged to apply. New H-1B visa sponsorship is not available for this position. C2C and 1099 employment arrangements are not accepted. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Define enterprise product governance and lead cross-functional teams to align product investments with business strategy, regulations, and market opportunities. | Requires 10+ years in product governance or management, 5+ years of leadership in healthcare or PBM, a bachelor's degree, and expertise in process improvement and change management. | Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. ____________________________________________________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap. Pay Range USD $174,113.00 - USD $217,641.00 /Yr. STAR Bonus % (At Risk Maximum) 20.00 - Sr Director Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am to 5pm Remote Work Notification ATTENTION: Navitus is only able to offer remote work to residents of Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin. Overview Due to growth, we are adding a Sr. Director, Product Operations & Governance to our team! We are seeking a strategic yet hands-on leader with PBM or related healthcare industry experience and a strong background in product operations, process improvement, and organizational transformation. The Sr. Director, Product Operations & Governance will play a critical role in transforming how products are developed, approved, launched, and managed across the enterprise. This highly operational leadership position is responsible for building, implementing, and sustaining a scalable product governance framework that brings structure, accountability, and consistency to the end-to-end product lifecycle while enabling innovation and business growth. The ideal candidate thrives in ambiguity, excels at building processes and frameworks from the ground up, and has the ability to lead both the initial transformation and long-term operational execution. Experience applying Agile, Lean, Six Sigma, or similar continuous improvement methodologies will be valuable in driving sustainable change. Success in this role requires exceptional relationship-building, change management, and influencing skills. Working across Navitus and its affiliated business lines, including Archimedes, Clarventa, and Lumicera, this leader will partner with Product, Operations, Technology, Compliance, Finance, and Commercial stakeholders to establish effective governance, align priorities, and drive accountability across functions without direct reporting authority. This is an opportunity for a builder and change leader who can navigate complexity, challenge existing practices, and create the operational foundation needed to support disciplined product decisions, regulatory compliance, and measurable business outcomes. Is this you? Find out more below! Responsibilities How do I make an impact on my team? Define, implement, and continuously improve the enterprise product governance model, including roles, responsibilities, decision rights, approval thresholds, escalation paths, and governance forums. Own lifecycle governance across ideation, intake, business case development, design, build, launch, distribution, monitoring, optimization, and retirement. Establish stage-gate criteria and required artifacts for product approval, including product briefs, business cases, risk assessments, launch readiness materials, roadmap updates, and performance scorecards. Lead cross-functional product intake and prioritization processes to align investments with enterprise strategy, customer needs, market opportunities, regulatory requirements, and expected business value. Create a consistent governance process for evaluating business cases, expected value, implementation readiness, risk exposure, resource needs, and capacity tradeoffs. Partner with Legal, Compliance, Security, Clinical, Finance, Technology, Operations, and Commercial teams to ensure decisions meet policy, regulatory, operational, financial, and customer requirements. Maintain a governed enterprise view of the product portfolio, including active products, pipeline opportunities, dependencies, risks, investment priorities, lifecycle status, and performance health. Own the enterprise product governance cadence, including agenda design, decision preparation, leadership readouts, action tracking, and follow-through. Ensure product decisions are documented, communicated, and tied to accountable owners, timelines, measures, risks, dependencies, and expected outcomes. Oversee integrated product roadmaps across business and technology teams and ensure roadmap decisions reflect customer needs, market intelligence, regulatory considerations, enterprise priorities, and delivery capacity. Monitor delivery against approved commitments and drive resolution of risks, dependencies, resource constraints, and decision escalations. Establish product performance monitoring standards, including KPIs tied to growth, adoption, margin, client and member outcomes, operational efficiency, compliance, and value realization. Lead regular product health reviews and use data, stakeholder feedback, customer insights, and operational performance to inform continuation, optimization, investment, or retirement decisions. Drive adoption of consistent tools, templates, documentation standards, and governance dashboards that improve transparency and decision quality. Other duties as assigned. Qualifications What our team expects from you? PBM or related healthcare industry experience Bachelor’s degree in business, healthcare administration, technology, product management, or a related field required. Master’s degree preferred. 10+ years of progressive experience in product governance, product operations, product management, portfolio management, risk management, compliance, or enterprise program leadership required. 5+ years of progressive leadership experience, which may include leading individual contributors or teams, required. Proven experience designing and implementing governance models, decision rights, stage-gate processes, portfolio routines, and product lifecycle controls required. Knowledge of product lifecycle management, agile delivery, enterprise systems, regulatory considerations, privacy, security, and operational readiness required. Experience translating business strategy, customer needs, market intelligence, and risk considerations into product roadmaps, approval decisions, and execution plans required. Demonstrated ability to use data, metrics, feedback, and financial analysis to assess product health, prioritize investments, and mitigate risk required. Demonstrated ability to influence senior leaders, align cross-functional stakeholders, and lead change across complex matrixed teams required. Participate in, adhere to, and support compliance program objectives. The ability to consistently interact cooperatively and respectfully with other employees. What can you expect from Navitus? Top of the industry benefits for Health, Dental, and Vision insurance 20 days paid time off 4 weeks paid parental leave 9 paid holidays 401K company match of up to 5% - No vesting requirement Adoption Assistance Program Flexible Spending Account Educational Assistance Plan and Professional Membership assistance Referral Bonus Program – up to $750! #LI-Remote Location : Address Remote Location : Country US

Build a national-chain growth platform by developing restaurant-chain opportunities, owning commercial plans, managing trade-fund budgets, and coordinating internal resources. | Requires a bachelor's degree, 8–10 years in foodservice, proven national-chain or multi-unit account management, and strong analytical and relationship-building skills. | Ready to be part of something special? Join our Family! Responsible for building and scaling a new national-chain growth platform for B&G Foods by identifying, penetrating, and developing high-potential restaurant chains within the Technomic Top 250, converting today's white space into sustainable, multi-brand customer partnerships. Prior Foodservice experience is required. A successful history of calling on National Chain Accounts or Multi-Unit Accounts is required. Responsibilities: Attain assigned sales objectives and profitably grow B&G product sales in a manner consistent with company goals and objectives. Build entry strategies to create customer centricity for priority National Chain accounts where B&G currently has little or no relationship. Create long-term multi-brand strategic partnerships through newly built relationships. Establish relationships internally & externally with culinary, procurement, operations, marketing/brand teams and supply-chain stakeholders in order to position B&G Foods as a solution-oriented partner across full portfolio of brands. The KAM will act as the single commercial owner of the chain opportunity, coordinating the right internal resources. Manage a trade fund budget to insure appropriate spends that help deliver company financials. Proactively work cross-functionally to develop, execute and deliver on objectives and opportunities. Collaborate with broker partner as needed. Assist in National Chain trade shows in respective portfolio. Including setting up and taking down show booths. Establish and manage National Chain programs while maximizing trade spend efficiencies through effective management of assigned budgets. Ensure smooth transition and integration of any acquired brands. Experience, Skills, & Education: Bachelor’s Degree required, Business, Economics, Marketing, or Finance preferred. 8-10 years Foodservice experience required. Comfortable operating where relationships and processes aren't already established. Demonstrated success developing chain restaurant customers and/or experience with multi-unit operators. Experience in managing and motivating a large broker sales team preferred. Experience selling private label custom and branded solutions. Strong understanding of foodservice distribution and commercialization. Excellent written and oral presentation capabilities. Proficient in Microsoft Office Suite products (Excel; PowerPoint; Word). Knowledge of distributor and operator foodservice environment and an ability to analyze sales data and develop action plans that deliver company objectives. Familiarity with P&L’s. A positive attitude and ability to work well within a complex high functioning team environment. Passion for the business and your team-mates. Comfortable working in a fast-paced, lean organization. Capabilities: Negotiation Cross-functional leadership without direct authority Exceptional relationship builder Strategic account planning Consultative/customer-centric selling Strong culinary and menu business orientation Ability to translate consumer/menu insights into commercial opportunities Compensation: Hiring Pay Range: $104,141.00 - $138,855.00 Final base pay will be determined based on factors including, but not limited to; role responsibilities, experience, skills, education, geographic location, and/or internal pay equity. Total pay may include other forms of compensation including short-term incentive bonus. Benefits: We offer a variety of benefits that include comprehensive, affordable health and wellness coverage for you and your family. Paid time off (holidays, vacation and sick days) Medical, prescription drugs, dental and vision coverage Life, disability and AD&D insurance 401(k) plan Flexible spending accounts Tuition reimbursement program Employee assistance programs Telemedicine Work-life balance Employee discounts Wellness program Paid parental leave Benefits may vary by location and position. Equal Employment Opportunity B&G Foods is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law. Applicants who require a reasonable accommodation to participate in the application or interview process should contact Human Resources. For more information on your federal rights, please review the EEOC’s Know Your Rights: Workplace Discrimination Is Illegal poster at https://www.eeoc.gov/poster.

You would lead a global customer operations transformation, turning strategic designs into a roadmap and coordinating execution across service, validation, and technology workstreams. | The role requires 10+ years in global customer operations and service transformation, leadership of at least two major transformations, and proficiency in AI, automation, CRM, and change management. | We’re a high-impact, global nonprofit social enterprise that believes in using technology for the greater good. Since 1987, we’ve been building partnerships and alliances with individuals, corporations, nonprofits, and governments across the globe – all committed to helping nonprofits fully access the profound power of technology and a connected world — and use it to improve lives. But we won’t stop there: as technology and global needs change, so do we. We’re creating new, community-driven platforms and mobile apps and are enhancing our offerings so that nonprofits around the world have the resources they need to build a brighter future for millions of individuals. We’re innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join us! Full-time engagement | 8-9 months 1. Engagement Overview TechSoup is seeking an experienced Global Customer Operations Transformation Lead for an approximately 8-9 month, full-time engagement. The individual or consulting firm will provide senior, hands-on leadership for TechSoup's Global Customer Operations Transformation, working across Customer Service, Validation support, technology, AI and automation, process redesign, workforce transition, and change management. This is not primarily an advisory engagement. TechSoup is looking for a leader who can take the transformation from design through implementation, stabilization, and handover. Significant current-state analysis and target-state design work has already been completed. The next phase requires dedicated leadership to convert those decisions into an integrated implementation plan, drive execution across multiple teams, resolve dependencies, establish new operating practices, and ensure that the resulting model becomes sustainable day-to-day operations. 2. Transformation Context TechSoup is redesigning how nonprofit organizations receive support, complete registration and validation, and gain access to products and services globally. The transformation combines workflow redesign, AI-enabled automation, human support, technology implementation, and organizational change. This redesign and implementation work will also lay down the foundational structure for future business needs including sales, membership engagement, and entry point to TechSoup. The transformation covers three connected areas Global Customer Service: shared knowledge resources, conversational AI, global live chat with human escalation, tickets, callbacks, office hours, routing, service hours, and chat quality review. Global Customer Registration and Validation: search, claim or register organizations; automate organization, agent, eligibility, and fraud checks; provide human review for exceptions; support checkout checks and revalidation; and phase migration toward Dynamics. Global Operating Model and Workforce Transition: define service tiers, roles, queue ownership, training, KPI baselines, quality monitoring, governance, and a phased delivery plan. The engagement must treat these areas as one operating transformation. The need is broader than implementing a platform or adding staff. Technology, process, service delivery, organizational structure, roles, training, measurement, and change management must move together. 3. Purpose of the Engagement A. Turn the target design into an executable program Translate the existing design, decisions, and workstreams into a single integrated transformation roadmap with clear deliverables, owners, dependencies, milestones, decision points, risks, acceptance criteria, KPI measurement, and resource requirements. B. Drive implementation Actively lead execution across Customer Service and Validation rather than serving only as an advisor. The lead must be comfortable moving from strategy to process design, technology, people, implementation, measurement, and operational stabilization. C. Build the new Global Customer Operations model Global workflows and clear ownership Defined service levels and standards AI-enabled approach with effective human escalation Quality management and workforce capability Appropriate regional and country exceptions within a globally consistent model D. Leave behind a sustainable organization By the end of the engagement, TechSoup leadership should be able to run the new model without continued dependence on the contractor. Knowledge transfer, documentation, operating routines, KPI ownership, governance, and management capability are required outcomes. 4. Scope of Work 4.1 Transformation Program Leadership Build and maintain the integrated transformation roadmap. Translate strategy and decisions into implementation requirements. Establish clear workstream accountability and decision rights. Maintain dependencies, risks, issues, actions, and decisions. Prepare and facilitate project-team, KPI, and steering reviews. Identify delivery obstacles and bring decisions to the appropriate leaders quickly. Maintain focus on business outcomes rather than activity completion. Provide concise executive reporting on progress, decisions, risks, resources, and KPI movement. 4.2 Customer Operations Transformation and Data Management Lead the operationalization of a global Customer Service model that includes: A clear digital strategy A shared, country-aware knowledge capability Global approach to customer interactions (including data management), chats, tickets and solution process An operating model and structure to support escalations and program consultation where appropriate Improved process for quality assurance and higher CSAT and better user experience Feedback loops into knowledge, policy, and training 4.3 Operating Model and Workforce Transformation This work is central to the engagement and must not be treated as secondary to technology implementation. The lead will help design and implement: Global Customer Operations structure, and definition of functional roles Responsibilities and decision rights Service tiers and skill-based agent structure Workforce coverage and capacity model Training and capability requirements Quality-management responsibilities Transition from current roles to the future structure 4.4 AI and Technology Enablement The lead does not necessarily need to be the technical implementer, but must be technically fluent enough to lead an AI-enabled Customer Operations transformation. Relevant experience should include several of the following: Knowledge management CRM and case management Intelligent routing and workflow automation Customer-service analytics AI quality assurance, monitoring, and governance 5. Performance and Measurement The lead will establish reliable operational management mechanisms, validate KPI definitions and baselines, assign owners, and implement recurring reporting. Current project targets. The lead should confirm measurement methodology, data availability, exclusions, segmentation, and baseline integrity before using these measures for acceptance or benefit claims. AI deflection should be reviewed together with resolution, quality, escalation, customer experience, and operating efficiency, rather than optimized in isolation. 6. Expected Deliverables Mobilization and program control Integrated transformation implementation plan Confirmed workstream structure and RACI/decision rights Dependency map Risk, issue, action, and decision registers Governance cadence and executive reporting format KPI baseline and measurement framework Organization and transition Future-state Global Customer Operations operating model Roles, responsibilities, service tiers, and staffing/capacity model Training and capability plan Change and communications plan Operational playbook and leadership dashboard Formal operational handoff and knowledge transfer 7. Candidate or Firm Requirements Required experience 10+ years of relevant experience in global customer operations, service transformation, contact centers, or customer-experience operations. Leadership of at least two significant customer or service-operations transformations from design through implementation. Experience leading global or multi-region operations. Experience redesigning customer-support processes and organizational operating models. Strong program and transformation-management capability. Experience implementing AI or automation in customer-facing operations. Experience with CRM or customer-service platforms. Experience designing KPIs, service levels, quality frameworks, and operational dashboards. Demonstrated change-management experience, particularly where employee roles and responsibilities changed. Ability to work directly with senior executives and hands-on with operational and technical teams. Strongly preferred Microsoft tech stacks in Customer Service experience. Experience with global nonprofit, membership, marketplace, or service organizations. Experience building 24 by 7 models. Knowledge-management transformation experience. Experience combining AI-enabled self-service with human-supported service. Experience with compliance, KYC-like verification, or other exception-based operational processes. 8. Profile We Are Looking For The strongest candidate is likely to have served in one or more of the following roles: VP or Head of Customer Operations VP or Head of Customer Experience Customer Service Transformation Director Contact Center Transformation Leader Customer Operations Operating Model Lead Senior Customer Operations or CX Transformation Consultant 9. Engagement Model Duration Approximately 8-9 months Commitment Full time Provider model Individual independent contractor or consulting firm providing a named senior lead Working style Embedded with TechSoup's global project team Expected focus Implementation, operational readiness, stabilization, and handover Requirement for a consulting company: The proposed named transformation lead must be committed substantially full time for the duration of the engagement. TechSoup is not seeking a partner-led strategy engagement that transitions delivery primarily to junior consultants. Any substitution of the named lead requires TechSoup approval. TechSoup is an Equal Opportunity Employer and is committed to ensuring that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance. The hourly compensation range for this full-time, contract engagement is approximately $58–$72 per hour, depending on experience and qualifications. depending on experience, qualifications, and scope alignment. The final rate will be determined based on the scope of services, relevant skills and experience, specialized expertise, location, and market considerations. This is an independent contractor engagement and is not eligible for TechSoup employee benefits.

Own HubSpot business requirements for sales and customer success and create reporting to guide decisions on conversion, revenue per representative, and retention. | Requires 6+ years in revenue or sales operations in a high-volume B2C subscription environment, with deep HubSpot expertise and experience building quota and compensation models. | Senior Manager, Revenue Operations Location: Austin, TX (Hybrid) | Employment type: Contract (6-month initial term, with potential to extend or convert) About Furnished Finder: Furnished Finder is the trusted leader in mid-term rentals. We got our start in 2014 with a focus on traveling nurses and medical professionals. The site grew exponentially during Covid, going from fewer than 50,000 homes in 2020 to more than 300,000 properties today, making it one of the fastest growing consumer peer-to-peer marketplaces. We are now the go-to source for millions of travelers all over the country seeking monthly furnished rentals—serving traveling professionals of all kinds and increasingly displaced homeowners in need of interim housing. Unlike other rental platforms, we do not interfere with the owner’s bookings. No commissions, no booking fees. Our owners charge what they want, when they want, and decide who stays at their property every time. When you join Furnished Finder, you are joining a leadership team with a combined 70+ years of real estate and travel industry experience. As we look ahead to Furnished Finder’s next chapter of growth, we are seeking talented self-starters who are hungry to grow and learn with this industry-leading team. With roles open in Austin, TX (HQ) and remote, we are growing fast and would love to consider you for our team! Job Overview: Furnished Finder is seeking a hands-on Senior Manager, Revenue Operations to improve how we measure, plan, and support our fast-moving B2C subscription business. Reporting to the COO and supporting a Sales organization of approximately 70 people, you will own Sales and Customer Success business requirements for HubSpot, build trusted reporting, and turn data into decisions that improve conversion, revenue per rep, value-added service (VAS) attachment, and retention. You will partner with Sales leadership, Finance, Ops Excellence and Systems, and Engineering to deliver prioritized improvements and measure their impact. Our core product is a $199 annual listing subscription sold to property owners through a short, transactional sales cycle, with growing opportunities to attach value-added services at purchase. Our teams support new sales, reactivations, larger accounts, and retention. As our product mix evolves, this role will help us understand what customers buy, what each sale is worth, and what drives conversion, renewal, and account growth. Our core revenue systems are HubSpot, Snowflake, and Dialpad. Key Responsibilities: HubSpot Ownership and Sales Systems Make customer ownership, lead routing, and handoffs clear across Sales and Customer Success by owning the prioritized HubSpot roadmap, lifecycle definitions, pipelines, and workflows. Deliver system improvements that teams adopt and that reduce manual work. Translate priorities into clear requirements and partner with Ops Excellence and Systems and Engineering on testing, implementation, and rollout. Make reporting reflect what was sold and how each team contributed through consistent data standards for subscriptions, value-added services, customers, and transactions. Improve lead handoffs and funnel visibility by aligning Marketing and Sales on shared lead and lifecycle definitions. Reporting and Revenue Insights Give leaders a reliable view of funnel performance by building dashboards in HubSpot covering lead response, call activity (Dialpad), conversion, subscription sales, VAS attachment, reactivation, and renewal. Establish a reconciled view of sales and revenue with Finance by product, team, and channel, replacing manual scorecards with trusted, repeatable reporting. Help Sales leaders improve conversion, revenue per rep, attachment, and retention. Identify opportunities, recommend actions, and measure results against agreed baselines and targets. Show which property management software company (PMSC) partnerships generate incremental growth and where Sales effort produces value. Track partner referrals, conversion, subscriptions, VAS, and renewals; reconcile revenue-share payments with Finance and evaluate revenue retained after discounts and revenue share. Quotas, Compensation, and Forecasting Align quotas and staffing with sales opportunity and capacity. Model lead volume, conversion, seasonality, and ramp time, and recommend allocations with Sales leadership and Finance. Help managers act on performance gaps early by explaining attainment and its drivers by team, segment, and product, with recommendations for planning and coaching. Help compensation plans reward intended behaviors within approved cost parameters. Model incentives across Sales and Customer Success, starting with New Listings, and evaluate their effect on conversion, attachment, retention, and cost of sales. Ensure accurate, timely, and explainable incentive payments by calculating and reconciling commissions and bonuses with Finance and Payroll, resolving discrepancies, and documenting approved plans. Surface risks early enough for leaders to act through weekly and monthly sales and retention forecasts with Sales and Finance; test scenarios for pricing, product mix, and capacity. Cross Functional Execution Make reliable Sales insights available across the organization by partnering with Engineering to connect HubSpot, Dialpad, and transaction data in Snowflake. Sustain improvements through training, communication, and adoption with Ops Excellence and Systems; confirm that changes are used and deliver the intended results. What Success Looks Like: Trusted revenue reporting: Sales and Finance share a consistent, reconciled view of subscriptions, VAS, and revenue. Leaders can explain performance by team, product, channel, and partner with less manual reconciliation. Improved sales productivity: Analysis leads to changes that measurably improve conversion, revenue per rep, VAS attachment, and retention, with results tracked against agreed baselines and targets. More effective planning and incentives: Forecasts reveal risks early enough to act. Quotas reflect capacity and opportunity, and compensation plans reward intended behaviors within approved cost parameters. Clear partnership economics: Leaders understand which PMSC partnerships generate incremental growth, how effectively Sales converts their opportunities, and what Furnished Finder retains after discounts and revenue share. Systems that support execution: HubSpot reflects customer ownership and handoffs across teams. Prioritized improvements are adopted, reduce manual work, and give teams reliable information to act on. Qualifications: 6+ years in Revenue Operations, Sales Operations, or a comparable analytical role, including meaningful experience supporting a high-volume, transactional B2C subscription sales motion. Deep working knowledge of HubSpot (lifecycle stages, pipelines, workflows, reporting), with the ability to build reports and dashboards yourself and write requirements that are ready for others to build; a track record of improving CRM use across multiple teams. Experience building quota and compensation models. You can frame the right questions, challenge assumptions and outputs (including AI-assisted work), and explain what a model means for decisions and margins. Experience partnering with Finance on sales and revenue reporting, forecasting, or compensation, and with systems or technical teams on CRM data flows. Strong analytical judgment and communication skills; able to connect funnel metrics, product attachment, and retention to practical recommendations for leaders and frontline teams. Attention to detail, sound judgment with confidential compensation data, and the ability to lead cross-functional priorities through adoption. Preferred Experience HubSpot Operations Hub, SQL, Snowflake or another data warehouse, or a BI tool such as Tableau, Looker, or Power BI. Experience with Dialpad or a similar sales calling platform. Experience in a marketplace, subscription, or direct-to-consumer business with a short sales cycle and multiple products sold at the point of purchase. Furnished Finder is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.