Zoom

Lead end-to-end transformation of Customer Success operating model and measurement architecture to drive retention and revenue growth while coordinating cross-functional alignment across Sales, Product, and Finance. | Over 10 years in Customer Success or revenue operations with 5+ years leading global enterprise SaaS transformations and proficiency in CS platforms like Gainsight and Salesforce, plus C-level stakeholder influence. | What You Can Expect You will lead Zoom's Customer Success transformation, converting strategy into operational capability. You'll redesign how we measure and deliver customer outcomes across global teams. You'll drive measurable impact on retention, adoption, and revenue growth. About the Team We deliver customer outcomes at scale across Zoom's global enterprise base. Our team partners across Revenue, Sales, Product, and Finance to drive transformation. We exist to prove and scale Customer Success impact on business results. Responsibilities Leading the end-to-end transformation plan across operating model, measurement architecture, engagement frameworks, and cross-functional interlocks while sequencing workstreams for speed and resolving dependencies Designing the measurement foundation that demonstrates Customer Success impact on retention, adoption, and expansion to enable specialist motions and commercial offerings Running executive operating reviews and reporting cadences that give leadership visibility into transformation health with clear owners, timelines, and revenue impact Brokering alignment across Sales, Renewals, Operations, Product, and Finance where transformation deliverables require cross-functional commitment Ensuring new processes, tools, and metrics change frontline behavior from leadership through managers to individual contributors through enablement and inspection What We're Looking For Bring 10+ years in Customer Success, revenue operations, or go-to-market strategy with equivalent practical experience Lead global or multi-region Customer Success functions or transformations for 5+ years at enterprise SaaS scale Demonstrate track record taking a Customer Success organization through major operating-model change and proving measurable business impact Apply deep fluency in Customer Success technology platforms (Gainsight or equivalent, Salesforce, business intelligence tools) and metrics design Operate effectively with C-level stakeholders and influence peers across organizational boundaries Decompose ambiguity into sequenced, dated deliverables and drive outcomes rather than activities Size initiatives in revenue terms, phase financial impact by quarter, and collaborate with Finance on forecasting Possess experience monetizing Customer Success or scaling specialist coverage models Salary Range or On Target Earnings: Minimum: $195,200.00 Maximum: $366,000.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 07/17/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data. #LI-Remote Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Architect and maintain secure cloud infrastructure and IAM systems with automation and monitoring. | 8+ years experience in IAM and cloud services with automation and monitoring expertise. | Staff Infrastructure Engineer (IAM and Cloud Services) Location: San Jose (CA) Time Type: Full time Job Description Immigration sponsorship is not available for this position What you can expect The ideal candidate will possess a solid SRE & Automation mindset to transform our operations from reactive ticketing to proactive engineering. You will not just resolve issues; you will code the solutions that prevent them. You can expect to work on a mix of Identity/Auth systems, Cloud Infrastructure, and Observability. Support product teams and AI by building IaC for Identity, Directory Services, and SaaS, while maintaining a unified “Single Pane of Glass” monitoring stack. About the Team We are the engineering engine behind the organizations internal technology. As a modern infrastructure team, we serve as Customer Zero for our products, optimizing our cloud footprint while ensuring security and efficiency. We operate with a DevOps/SRE mindset to support a diverse landscape panning AWS, Azure, GCP, and critical SaaS platforms like Okta and Zoom Responsibilities • Architecting and maintaining secure infrastructure across AWS, Azure, and GCP. Manage Identity and Access Management (IAM) flows, integrating Okta, Active Directory, and SaaS applications (Zoom, Google Workspace) to ensure seamless, secure access. • Developing and maintaining Terraform modules and Ansible playbooks to automate the provisioning of cloud resources, Kubernetes (EKS) clusters, and configuration management. • Managing and scale our hybrid monitoring stack. Configuring Prometheus, Loki, and Grafana for infrastructure metrics. • Driving the adoption of ArgoCD to manage infrastructure deployments, ensuring that Git remains the single source of truth for our configurations. • Overseeing the deployment and management of critical SaaS applications, ensuring integration with our Unified Collaboration tools (Zoom, Google, Proofpoint). • Identifying and resolving complex issues across the network, application, and identity layers. You will lead blameless post-mortems and define SLOs to ensure compliance with service-level agreements. What we’re looking for • Have 8+ years of experience in IAM and Cloud Services. BS /MS in Computer Science, MIS, or equivalent engineering experience. • Hold extensive experience creating tools and automation services with Python or Golang. • Possess a solid background in automating infrastructure using standard tools like Terraform, Pulumi, or Ansible. • Own good understanding of authentication security practices (IAM/IGA, MFA, SSO, PKI) and experience managing Okta or similar Identity Providers. • Be experienced administering major cloud platforms (AWS is primary, familiarity with Azure/GCP) an Kubernetes internals. • Have proven ability to implement and tune monitoring stacks (Prometheus, Grafana, ELK/Splunk) to diagnose complex technical issues. • Have experience building pipelines with GitHub Actions/Jenkins and managing deployments via ArgoCD. • Be able to diagnose resolve complex technical issues from the physical/network layer up to the application/session level. Salary Range or On Target Earnings: Minimum: $124,000.00 Maximum: $271,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 07/29/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.