Zoom

Lead end-to-end transformation of Customer Success operating model and measurement architecture to drive retention and revenue growth while coordinating cross-functional alignment across Sales, Product, and Finance. | Over 10 years in Customer Success or revenue operations with 5+ years leading global enterprise SaaS transformations and proficiency in CS platforms like Gainsight and Salesforce, plus C-level stakeholder influence. | What You Can Expect You will lead Zoom's Customer Success transformation, converting strategy into operational capability. You'll redesign how we measure and deliver customer outcomes across global teams. You'll drive measurable impact on retention, adoption, and revenue growth. About the Team We deliver customer outcomes at scale across Zoom's global enterprise base. Our team partners across Revenue, Sales, Product, and Finance to drive transformation. We exist to prove and scale Customer Success impact on business results. Responsibilities Leading the end-to-end transformation plan across operating model, measurement architecture, engagement frameworks, and cross-functional interlocks while sequencing workstreams for speed and resolving dependencies Designing the measurement foundation that demonstrates Customer Success impact on retention, adoption, and expansion to enable specialist motions and commercial offerings Running executive operating reviews and reporting cadences that give leadership visibility into transformation health with clear owners, timelines, and revenue impact Brokering alignment across Sales, Renewals, Operations, Product, and Finance where transformation deliverables require cross-functional commitment Ensuring new processes, tools, and metrics change frontline behavior from leadership through managers to individual contributors through enablement and inspection What We're Looking For Bring 10+ years in Customer Success, revenue operations, or go-to-market strategy with equivalent practical experience Lead global or multi-region Customer Success functions or transformations for 5+ years at enterprise SaaS scale Demonstrate track record taking a Customer Success organization through major operating-model change and proving measurable business impact Apply deep fluency in Customer Success technology platforms (Gainsight or equivalent, Salesforce, business intelligence tools) and metrics design Operate effectively with C-level stakeholders and influence peers across organizational boundaries Decompose ambiguity into sequenced, dated deliverables and drive outcomes rather than activities Size initiatives in revenue terms, phase financial impact by quarter, and collaborate with Finance on forecasting Possess experience monetizing Customer Success or scaling specialist coverage models Salary Range or On Target Earnings: Minimum: $195,200.00 Maximum: $366,000.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 07/17/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data. #LI-Remote Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Architect and maintain secure cloud infrastructure and IAM systems with automation and monitoring. | 8+ years experience in IAM and cloud services with automation and monitoring expertise. | Staff Infrastructure Engineer (IAM and Cloud Services) Location: San Jose (CA) Time Type: Full time Job Description Immigration sponsorship is not available for this position What you can expect The ideal candidate will possess a solid SRE & Automation mindset to transform our operations from reactive ticketing to proactive engineering. You will not just resolve issues; you will code the solutions that prevent them. You can expect to work on a mix of Identity/Auth systems, Cloud Infrastructure, and Observability. Support product teams and AI by building IaC for Identity, Directory Services, and SaaS, while maintaining a unified “Single Pane of Glass” monitoring stack. About the Team We are the engineering engine behind the organizations internal technology. As a modern infrastructure team, we serve as Customer Zero for our products, optimizing our cloud footprint while ensuring security and efficiency. We operate with a DevOps/SRE mindset to support a diverse landscape panning AWS, Azure, GCP, and critical SaaS platforms like Okta and Zoom Responsibilities • Architecting and maintaining secure infrastructure across AWS, Azure, and GCP. Manage Identity and Access Management (IAM) flows, integrating Okta, Active Directory, and SaaS applications (Zoom, Google Workspace) to ensure seamless, secure access. • Developing and maintaining Terraform modules and Ansible playbooks to automate the provisioning of cloud resources, Kubernetes (EKS) clusters, and configuration management. • Managing and scale our hybrid monitoring stack. Configuring Prometheus, Loki, and Grafana for infrastructure metrics. • Driving the adoption of ArgoCD to manage infrastructure deployments, ensuring that Git remains the single source of truth for our configurations. • Overseeing the deployment and management of critical SaaS applications, ensuring integration with our Unified Collaboration tools (Zoom, Google, Proofpoint). • Identifying and resolving complex issues across the network, application, and identity layers. You will lead blameless post-mortems and define SLOs to ensure compliance with service-level agreements. What we’re looking for • Have 8+ years of experience in IAM and Cloud Services. BS /MS in Computer Science, MIS, or equivalent engineering experience. • Hold extensive experience creating tools and automation services with Python or Golang. • Possess a solid background in automating infrastructure using standard tools like Terraform, Pulumi, or Ansible. • Own good understanding of authentication security practices (IAM/IGA, MFA, SSO, PKI) and experience managing Okta or similar Identity Providers. • Be experienced administering major cloud platforms (AWS is primary, familiarity with Azure/GCP) an Kubernetes internals. • Have proven ability to implement and tune monitoring stacks (Prometheus, Grafana, ELK/Splunk) to diagnose complex technical issues. • Have experience building pipelines with GitHub Actions/Jenkins and managing deployments via ArgoCD. • Be able to diagnose resolve complex technical issues from the physical/network layer up to the application/session level. Salary Range or On Target Earnings: Minimum: $124,000.00 Maximum: $271,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 07/29/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

Lead and develop a team to drive partner-led customer success and retention for Zoom's CX portfolio. | 10+ years technical CX experience with 3+ years people management, strong knowledge of CCaaS, CRM integrations, and data analytics. | Role OverviewWe're looking for a Manager, Technical Partner Advisory to lead a team of ZCX Partner Technical Advisors responsible for driving successful partner-led implementations, customer adoption, and long-term retention across Zoom's Customer Experience portfolio. This role combines people leadership with deep Contact Center, Virtual Agent, and Workforce Engagement Management expertise - you'll set the strategy, build the team's capabilities, and ensure your region delivers consistent, high-quality outcomes through Zoom's partner ecosystem.Your mission is to build and develop a high-performing team that equips Zoom's strategic partners to confidently deploy, support, and grow Zoom CX solutions across their customer base - at scale and without heavy Zoom involvement. You'll be accountable for the team's collective impact on retention, adoption, and expansion while serving as the senior technical voice connecting Zoom Product, Engineering, Partner teams, and the service providers delivering Zoom Customer Experience every day.What You'll DoTeam Leadership & DevelopmentRecruit, coach, and develop a team of global Technical Partner Advisors, fostering a culture of ownership, technical excellence, and customer-centricity.Set clear goals and performance expectations aligned with retention, adoption, and partner satisfaction KPIs. Conduct regular 1:1s, calibrations, and career development conversations.Identify skill gaps across the team and drive targeted enablement - ensuring every advisor can operate confidently across the full Zoom CX product set. Strategy & Standards for Partner-Led Customer SuccessDefine and own the regional strategy for partner-led customer success and retention, balancing day-to-day operational support with long-term ecosystem growth.Establish and enforce technical standards, best practices, and playbooks that create a consistent, high-quality experience across all partner-led engagements.Design scalable adoption frameworks - including onboarding plans, capability assessments, and adoption pathways - and ensure partners are equipped to execute them independently.Portfolio Oversight & Risk ManagementMaintain visibility across the team's full customer portfolio. Prioritize where the team spends its time based on churn risk, expansion potential, and strategic importance.Build and refine early-warning systems for deployment health and customer engagement signals, ensuring risks are surfaced and addressed before they become churn events.Escalate and coordinate remediation for high-severity customer risks, partnering with senior stakeholders and partners to drive resolution.Partner Enablement & Operational ExcellencePartner with ZCX Partner SEs and enablement teams to shape and deliver partner enablement motions that reduce day-2 operational issues and drive self-sufficiency.Ensure the team stays current with Zoom's rapid feature development and can translate new capabilities into partner-facing guidance and customer value.Oversee install base data accuracy, service contract renewal management, and expansion opportunity identification across the team's portfolio.Cross-Functional LeadershipRepresent the team's field perspective in cross-functional forums with Product, Engineering, Partner, and Solution Engineering leadership.Aggregate and prioritize partner and customer feedback to influence the Zoom CX enablement roadmap, product improvements, and documentation strategy.Build strong relationships with peer managers and senior leaders to ensure alignment and remove blockers for the team.What You'll BringRequired ExperienceMinimum of 10 years of technical experience with Customer Experience solutions (Contact Center, Workforce Engagement, Virtual Agents), with at least 3 years in a people management or team lead role.At least 7 years of customer-facing experience.Experience working within or closely alongside a CX Practice at a Systems Integrator partner or equivalent environment.Proven track record of managing teams that deliver complex CCaaS solutions for enterprise customers.Previous experience in account management, customer success, or partner collaboration within the technology sector, with demonstrated ability to manage and prioritize a large portfolio across a team.Technical DepthStrong knowledge of:CCaaS and/or Virtual Agent technologies, including AI-driven customer experience solutions.CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow, HubSpot, Zendesk) and proficiency in CRM software.Data analytics and reporting tools to measure contact center performance and customer experience metrics.Compliance requirements and security best practices for contact center environments (GDPR, HIPAA, PCI-DSS).Key CompetenciesProven ability to hire, develop, and retain high-performing technical talent.Strong coaching and mentorship skills - you can raise the bar for a team while keeping morale and engagement high.Strategic thinking to balance urgent operational needs with long-term team and partner ecosystem development.Data-driven decision-making with the ability to synthesize portfolio-level trends and translate them into team priorities.Excellent communication and stakeholder management skills across technical and executive audiences.Proactive risk identification at the portfolio level, with sound judgment on when to escalate and when to empower the team.Customer-centric mindset focused on driving retention, adoption, and satisfaction at scale.How You WorkYou think in team outcomes, not individual heroics. You see your team's combined customer portfolio as a business to protect and grow - and you build the systems, standards, and people to do it sustainably.You enjoy developing advisors into trusted ZCX experts and making complex partner ecosystems run smoothly. You're proactive, data-driven, and comfortable making prioritization calls in a fast-moving product environment.You take ownership of building a team that can equip partners to succeed across the entire customer journey - from deployment through renewal - and you hold yourself accountable for the results. You collaborate tightly with Product, Engineering, Partner, and Customer Success leadership, and you're energized by the challenge of turning technical depth into scalable retention and expansion across an entire region.Salary Range or On Target Earnings:Minimum:$97,600.00Maximum:$225,700.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:05/04/26Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.Our CommitmentAt Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Design and develop software solutions in a senior engineering role within a hybrid work environment. | Senior-level software engineering experience with strong technical and communication skills, capable of working collaboratively in hybrid settings. | Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.Our CommitmentAt Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Design and implement high-performance backend features and scalable APIs while collaborating across teams to ensure system reliability and scalability. | Bachelor's degree with 3+ years experience, proficiency in C/C++, distributed backend systems, and Linux development. | Immigration sponsorship is not available for this position Software Engineer What you can expect As a Software Engineer on Zoom’s Mail and Calendar team, you’ll build and scale critical backend systems that power communication experiences used globally. You will have opportunities to design across the stack — from APIs to distributed cloud services — ensuring reliability, scalability, and a seamless customer experience. You’ll collaborate with diverse peers across Zoom, contributing to solutions that scale globally. About the Team Zoom continues to grow at an extraordinary pace — in customers, innovation, and impact. Our mission is to deliver happiness through seamless communication, and our culture of trust and innovation makes Zoom an incredible place to build your career. If you’re excited about solving complex problems that touch millions of users every day, we’d love for you to join our team. You’ll have opportunities to innovate, experiment, and continuously grow your technical and leadership skills. Responsibilities Designing and implementing high-performance backend features in C/C++ to support our communication platform. Building and maintaining scalable APIs that power web-based calendar and scheduling workflows. Collaborating across engineering, product, and design teams to deliver solutions that meet evolving customer needs. Analyzing and improve system performance, proactively identifying bottlenecks and ensuring reliability at scale. Contributing to team practices by sharing expertise, mentoring peers, and supporting an inclusive, collaborative culture. What we’re looking for Have a Bachelor in Computer Science, Electrical Engineering, or a related field. 3+ years of industry experience Have solid proficiency in C/C++, with a track record of building performant, robust applications. Have experience developing large-scale, distributed backend systems. Be proficient in Linux development. Have familiarity with security best practices for backend systems. Salary Range or On Target Earnings: Minimum: $87 600,00 Maximum: $186 000,00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 04/21/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Sell UCaaS services to new and existing customers, manage client demos and proposals, collaborate with account executives, and engage with C-level executives to drive sales. | 6+ years as an Account Executive in technology with direct Cloud PBX and UCaaS SaaS selling experience, CRM proficiency, and ability to engage senior executives. | What you can expect Zoom is looking for a talented sales person who specializes in SaaS telephony sales. Our UCaaS Advisor team focuses on working with strategic accounts in a defined geographic territory. About The Team The Zoom UCaaS sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Responsibilities • Working with existing and new customers to sell UCaaS services that meet their communication needs • Developing an understanding of key product differentiators, sales methodologies and processes • Creating, delivering and managing client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs) • Partnering with Account Executives to drive the UCaaS sales cycle for new logos and upsell opportunities • Conducting high-level conversations with C-Level and VP -Level Executives to address business needs • Working closely with product teams to drive customer feedback and improve product • Working strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions What we’re looking for • 6+ years of Account Executive experience at a technology company • Direct Cloud PBX Product selling experience • Direct UCaaS, Platform and SaaS selling experience • Understands the industry standards, and can partner with direct sales account executives to prospect new opportunities and increase the sales funnel • Experience utilizing Customer Relationship Management (CRM) tool Minimum Salary Range or On Target Earnings: $174.500,00 Maximum $389.400,00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date 09/24/25 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Develop and maintain scalable, cloud-native full stack web applications with a focus on real-time audio/video communication and seamless user experiences. | Extensive experience with Node.js, Ruby on Rails or Django/Python, strong SQL skills, hands-on with Docker, Kubernetes, Terraform, cloud platform deployment, and architectural design patterns. | What you can expect We’re growing our App & Strategic Integration team and looking for a Full stack Software Engineer who thrives in building scalable, cloud-native web applications. You’ll work across the full stack to support the Zoom Apps ecosystem and help shape seamless in-meeting experiences across Zoom Meeting, Webinar, Chat, and Phone. About the team Zoom is an award-winning workplace, recognized for its commitment to transparency, employee benefits, and customer satisfaction. The company has received accolades from Comparably, Glassdoor, Wealthfront, and Business Insider. Our culture focuses on delivering happiness, our commitment to transparency, and the tangible benefits we provide our employees and our customers. Responsibilities Scaling distributed web applications, making architectural trade-offs, and applying synchronous and asynchronous design patterns. Owning the end-to-end development of the BuiltByZoom progressive web application, from prototyping to production. Writing clean, maintainable code, and championing Test-Driven Development to ensure robust, well-tested features. Partnering with product managers, designers, and QA to translate requirements into timely, high-quality releases. Iterating quickly on real-time audio/video communication solutions in the browser to validate new ideas. Fostering a supportive team environment through open communication, respect, empathy, and accountability. Staying current with emerging technologies and advocating for standards that improve performance, reliability, and developer productivity. Keeping the end user front of mind and striving for seamless experiences that fulfill the mission to "Deliver Happiness." What we’re looking for Showcase a profound mastery of Node.js, Ruby on Rails, or Django/Python web frameworks acquired through extensive practical experience Demonstrate expertise in developing single-page and progressive web applications. Have excellent SQL skills and familiarity with relational database design. Be hands-on with Docker, Kubernetes, and Terraform for containers and orchestration. Have experience deploying and operating services on AWS, GCP, or Azure cloud platforms. Be comfortable applying MVC, MVVM, and microservices architectures. Possess excellent problem-solving abilities, clear written and verbal communication skills, and a collaborative mindset Salary Range or On Target Earnings: Minimum: $87 600,00 Maximum: $186 000,00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 08/28/25 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Lead brand strategy and activation including brand messaging, campaign execution, brand measurement, and cross-team collaboration to drive brand awareness and business growth. | 10+ years marketing experience with strong brand campaign planning and execution skills, analytical capabilities for brand measurement, leadership in brand identity development, and excellent communication with senior stakeholders. | What you can expect In the role of Brand Activation Lead you will be a key leader on the Brand Strategy & Activation team. You will be responsible for developing strategic plans that drive top of funnel brand metrics and core business KPIs. You will provide the vision and oversee the execution of brand measurement plans, brand campaign advertising, brand architecture, and serve as a key consult and stakeholder to areas like brand social, events, and media. You will work cross-functionally with a variety of teams including Product, Design, Customer Service and Communications. About the Team We are a high-impact, cross-functional team focused on building programs that connect brand engagement to business growth. We unify partnerships, Tier 1 events, social media, and advertising into one cohesive strategy—designed to drive awareness, adoption, and pipeline across the Zoom portfolio. Our work spans the full funnel, and we stay relentlessly focused on outcomes and business impact. Responsibilities: • Serving as the primary lead for development of overarching brand messaging and creative content associated with brand campaigns, including overseeing commercial shoots and managing the development of multi-channel creative assets • Creating a robust brand measurement structure, partnering with internal and external parties to build the infrastructure and share key brand insights with senior stakeholders to inform business strategy • Partnering with Creative & Product Marketing on expanding our brand architecture to integrate new products, programs and features and adapt to changing market conditions • Driving brand reputation management and crisis response, liaising with Community & Customer Service teams, PR teams, Product, and other • Managing overall brand activation calendar - what messages do we have in market and when • Sourcing and manage relationships with best in class agency partners • Setting scalable processes and systems for brand usage approvals and guidelines so Brand Marketing can continue to deliver impact globally What we're looking for • BS/BA in marketing, communications, business preferred • 10+ years of experience in marketing brands & products. Tech experience a plus. • Have significant experience planning and launching successful brand advertising campaigns in order to drive brand awareness, brand perception, consideration, and product/feature usage • Posses in-depth analytical skills. Experience developing measurement plans including brand health tracking, audience sizing, and creative testing. • Have a track record of building brand identities & guidelines in partnership with creative & comms teams • Have strong prioritizations skills. Able to assess and and prioritize projects that will deliver significant impact, and work in a fast-paced environment with minimal guidance. • Hands-on strategic leader willing to lead by doing • Have the ability to communicate well at senior levels of an organization via presentation, written, and spoken channels Salary Range or On Target Earnings: Minimum: $126,500.00 Maximum: $276,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 08/18/25 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote