Zoom

Compensation

Full Description

This role integrates strategic leadership in Customer Experience (CX) growth through the development and execution of Zoom CX's Strategic Alliances GTM Strategy with a focus on our CX SI alliances. The position is responsible for defining, designing, and driving operational frameworks to drive mutual growth that accelerate growth of Zoom’s CX solutions. The ideal candidate is a strategic, cross-functional leader who can align sales, marketing, product, and channel teams to deliver measurable business outcomes and operational excellence. The responsibilities are focused on activating motions to drive CX relationships (from executive to sales/technical levels), developing joint go-to market plans, enabling SI teams, tracking performance and ensuring alignment with the overall ZCX business objectives Key Responsibilities Lead Zoom's CX Strategic SI Alliance GTM to accelerate the growth of Zoom CX Cultivate strong, trusted relationship with partner executives, sales, and technical teams Partner with key stakeholders within Sales, Biz Dev, Marketing, Channel, Product & Services to align on and secure support of these initiatives while owing the overall program development and success. Develop and implement joint sales plays, marketing campaigns (demand gen, events, content), and account planning Support the programmatic execution of partner enablement/training on the ZCX product/solution to build their capability and drive mutual revenue growth Serve as a subject-matter expert on CX platforms inclusive of Contact Center and conversational intelligence, maintaining deep knowledge of products, competitors, and market trends Work in tight collaboration with Strategic Alliance Points of contact to activate joint GTM motions that drive synergies and consistencies with how we jointly deliver value to the market Realize success through development of strategy and precision in execution Define GTM Narratives anchored against product capabilities to advance the strategic partnership forward with activation motions in place Provide executive-level insights and analytics on performance metrics, adoption, and impact of these strategic initiatives Qualifications 10+ years of experience within the Contact Center Market with proven success in the following disciplines: Strategic Alliances, Sales & GTM strategy, CX solution development, and Consulting development. Proven Experience of working with strategic alliances and a track record of success for activating including realizing growth from GTM motions Extensive knowledge of the Contact Center and conversational intelligence space. Prior experience at a systems integrator or management consulting firm, combining delivery and business development leadership with the ability to shape and execute GTM motions Demonstrated ability to lead cross-functional teams and drive measurable business results. Evaluate complex processes and apply critical thinking to develop new systems that improve workflow and execution Self-motivated, adaptable, and effective in fast-paced, dynamic environments. Willingness to travel domestically as required Strong presentation and communication skills at all levels of the organization - from evangelizing programs to individual contributors to presenting at C-Suite QBRs. Core Competencies Strategic Thinking: Ability to translate business goals into actionable GTM and enablement strategies. Collaboration: Skilled at building alignment across diverse teams and functions (Internally and Externally) Execution Excellence: Strong project management and organizational skills to deliver high-impact initiatives. Communication: Exceptional ability to craft and deliver compelling sales narratives and training content. Innovation: Continuous improvement mindset focused on optimizing processes and driving growth. Salary Range or On Target Earnings: Minimum: $126,500.00 Maximum: $276,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 02/28/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.