VSP Vision Care

Support servicing and account administration for clients, including onboarding, renewals, and issue resolution, while maintaining strong internal relationships. | At least two years of customer service or client service experience, proficiency with MS Office, and ability to manage multiple accounts and requests. | Proactively support servicing and account administration for clients, partners, brokers, and consultants as part of supporting customer satisfaction, growth, and retention strategies. Support and create administrative sales activities associated with qualifying and quoting to prospects, the installation of new clients, changes to existing clients, processing renewals, and open enrollment. Support relationships with clients by establishing and maintaining strong internal relationships with account managers, sales personnel, and other key business partners, to understand customer requirements as they relate to products and service offerings Provide administrative support for client development plans and assigned projects that support strategic objectives, communication, growth, and retention Communicate and coordinate client requirements and needs with business partners to ensure accurate information is available to support the client’s plan design and ensure client expectations are met Support the implementation and intake requests of new clients to ensure specified implementation time frames are met or exceeded Verify client administrative requirements are met, documented, and business partners involved understand and agree to the requirements within approved processes/procedures Maintain working knowledge of existing and new products/services and other general information to ensure accurate information is provided to the sales/account management team and clients or brokers Effectively utilize the sales automation system to maintain current client and prospect records and data Identify problematic issues and offer alternative approved solutions. Escalate to the appropriate business partner to drive custom/alternative solutions as needed Coordinate with other departments and the account team to resolve client issues and maintain client satisfaction Prepare collateral and conduct open enrollment presentations for the sales team, clients, and client members to support benefit fairs as needed Ensure complete and accurate information is set up in the systems to maintain current client, broker, and prospect records, interfacing with multiple internal & external business partners to coordinate as needed Job Specifications Typically has the following skills and abilities: Two years of customer service or client service experience, demonstrating the ability to build effective relationships and resolve a variety of issues Ability to quickly learn the company’s products and service offerings and internal systems Ability to manage multiple concurrent account implementations and business issues Understanding of business objectives and the business environment Work within an agile environment, demonstrating a proven ability to adapt to change quickly Excellent interpersonal, written, and verbal communication skills Excellent organizational skills for setting work priorities and managing a high volume of information and requests from multiple sources Proficient with MS Office, word processing, and spreadsheet applications, including building files, writing formulas, combining columns, copying, and merging data/files #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $17.85 - $28.88 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Assist with coding, debugging, documentation, and testing within an Agile environment. | Looking for a college student in their 3rd or 4th year studying Computer Science or related, with programming skills in Java, Angular, and JavaScript, and access to remote work setup. | Are you an aspiring Software Engineering professional looking to gain practical experience in the field of Software Engineering, so you can expand your skillset? The Software Engineering Internship is an incredible opportunity to put your skills to the test and apply your theoretical knowledge in a real-life business environment. At VSP Vision, we're on a mission to help people see every possibility—and we do that through our strategic business pillars that work together to connect nearly 90 million patients and their health data to network doctors in a variety of settings across the globe. As the Software Engineering Intern, you'll have the unique opportunity to partner with Software Engineering experts and support a dynamic team across its primary functions. You’ll have the opportunity to gain a broad range of experience in the many elements that contribute to the daily operations of a multi-faceted enterprise and develop critical business competencies through various tasks. During this internship, you may assist with the following duties: Collaborate with software engineers, business partners, and leaders on coding and debugging Deliver effective technical documentation, automated test scripts, and software components Translate user stories and requirements, develop automated test scripts, and implement test scripts and software components within projects Support technical design, planning, testing, and implementation within the Agile software development process Preferred Skills: Programming skills such as Java, Angular and Javascript Experience using databases and computer operating systems Qualities of the ideal candidate: Strong analytical aptitude for problem-solving skills Ability to apply best practices and meet organization standards Ability to work independently, manage time, and organize and complete work based on priority Interested in learning from other professionals and growing their skills Strong written and verbal communication skills Job-Related Requirements: Facilities to work remotely, including private or semi-private workspace Access to high-speed internet Technology will be provided Education Level: 3rd or 4th year college Degree Target: Computer Science, Information Systems, or related coursework Program Dates: June 1st to Aug 7th (You must be able to work the full 10 weeks) #LI-VISIONCARE VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Develop and execute sales strategies to grow existing client accounts, analyze data for strategic sales opportunities, and deliver presentations to large audiences. | Seven years of sales experience, ability to interpret underwriting data, strong communication skills, and ability to travel up to 25%. | Through experience, judgement and analytics develop and execute effective sales strategies that drive revenue growth for existing clients with up to 999 enrolled employees. Retain and grow existing client base of 500-999 enrolled employees; book of business will include up to 350 clients and $40,000,000 in annual revenue Through strategic consultation, formulate and implement customized business solutions for customers Connect business plan objectives with corporate initiatives Demonstrate a thorough understanding of underwriting guidelines and show high/solid proficiency with underwriting calculations and impacts Analyze data to provide strategic sales consultation to identify and secure renewal and/or upsell opportunities Develop and implement strategic sales plans to attain quota, focus on increasing revenue while also ensuring account retention and long-term viability Ability to identify and execute complex sales messaging strategies tailored to a diverse customer base Educate the customer base on available products and programs Focus sales efforts on opportunities that meet customer needs and support market strategy Deliver informal and formal presentations to audiences of 25 or more Identify territory trends, competition, and customer behavior to develop strategic plans that maximize revenue and growth potential Drive cross-collaboration within SBU’s and across other lines of business to leverage enterprise strategies Any additional duties assigned by leadership Job Specifications Typically has the following experience or abilities: Bachelor’s Degree in Business or related field, or equivalent experience Seven years of sales experience, focused on account management, business development, or client relationship experience Insurance industry experience preferred Demonstrated ability to interpret and articulate underwriting methodology, claims data, and experience-rated renewals Leverage experience to achieve strategic initiatives and performance goals Provide resolutions through the ability to successfully influence and negotiate Demonstrate professionalism and leadership in dealing with situations involving complexity, controversy, or conflict Ability to navigate complex situations through the organizational landscape with multiple stakeholders Consistently use discretion and good judgment in all customer and team interactions Build relationships with key decision-makers Advanced written and verbal communication skills Ability to deliver presentations to large groups Strong attention to detail, organizational, and customer service skills Demonstrates financial acumen or ability to learn it Ability to travel up to 25% of the time Possess Clean DMV record Ability to achieve and maintain any applicable agent licensing requirements for any state(s) within the assigned sales territory #LI-EYEFINITY Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $29.43 - $38.99 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

The Training Coordinator will provide administrative and ongoing training support, coordinate training schedules, and maintain training records. They will also prepare presentation materials and support online training environments. | Candidates should have one to two years of high-level administrative experience, including event coordination and training projects. Excellent communication, organizational skills, and proficiency in Microsoft Office are required. | With general supervision, provide administrative support and ongoing training support for the business. Coordinate schedules for training classes and activities and maintains division training calendar. Update and maintain training records and databases to ensure information is current, relevant and accurate. Maintain and administer training measurements including test scores, statistics, evaluations, and surveys. Prepare presentation materials to support training projects including binders, handouts, presentations and charts Provide support for online training material, documentation, practice environments, eLearning, and virtual training environments Job Specifications Typically has the following skills or abilities: One to two years of high level administrative experience including experience coordinating events and/or training projects Excellent verbal and written communication skills Effective interpersonal skills to work with vendors, subject matter experts, business partners, and customers Excellent organizational skills, including the ability to handle multiple tasks simultaneously and meet tight deadlines in a fast-paced environment Ability to perform detailed work Advanced skills with Microsoft Office applications Working knowledge of virtual meeting technologies Demonstrates mentor skills (training, Coach or SME) Experience working with web-based tools and technologies #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $15.75 - $22.58 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Design, implement, and support SAP solutions, including system configuration, testing, and end-user training. | Requires 6+ years of SAP experience, strong system integration skills, and knowledge of business processes. | The Senior SAP Analyst is responsible for determining modifications/design of SAP, through implementation and testing, ensuring changes provide the necessary functionality. Deliver technical expertise for the SAP system. Responsible for the analysis, design, and delivery of SAP-based solutions to high complexity problem(s) for a business function area Provide functional design, system configuration, and end-user support within a broad functional scope Analyze business requirements, develop functional specifications, and ensure they meet business, development, and integration requirements Develop functional architecture based on process requirements, application, and system landscape Oversee SAP application migration to production and performance tuning function Determine and complete all maintenance, upgrade, and implementation tasks related to the core SAP applications Develop, execute, and document test scenarios and test data with minimal outside input; perform required configurations of SAP solutions Actively drive deliverables in relevant SAP and cross-functional projects Train end users on new enhancements or functionality as required, and maintain/update user manuals and documentation Design and develop customized reports utilizing technical resources and other tools within SAP Provide Level 3 center of excellence support of the Global SAP Competency Center Job Specifications Typically has the following skills or abilities: Bachelor’s degree in Information Systems, Business, Computer Science, or related field, or equivalent experience 6+ years experience with SAP module integration points and systems integration with business processes In-depth knowledge of SAP module integration points and systems integration with business processes Strong business process analysis skills Excellent analytical and problem-solving skills for complex problems Excellent organization and time management skills Ability to identify and mitigate risks; contribute to the risk management plan Excellent written and verbal communication skills with employees of all levels Demonstrated ability to direct others to optical outcomes Preferred Skills Experience with non-SAP tools like Power BI, Snowflake, and advanced SQL scripting #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $84,000.00 - $141,750.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Perform financial analysis, research and report on financial fluctuations, assist in budgeting and forecasting, and recommend process improvements. | Bachelor’s degree in Business or related field, 4+ years of financial analysis experience, proficiency in spreadsheets and accounting systems, and strong communication skills. | Perform financial analysis involving company expenses, income, and other business results based on past, present, and future operations. Research, analyze, and report fluctuations in financial and business results to identify trends and research variances; make recommendations to improve company performance and resolve issues Research, analyze, and report fluctuations between actual financial results compared to budgeted amounts to advise management on potential areas of cost impacts; make recommendations for corrective actions Assist in the preparation of company budgets and financial forecasts for the development of business plans Monitor and evaluate individual department expenses and identify any specific trends to assist in cost control Recommend changes to streamline accounting systems and processes to ensure maximum efficiency and appropriate utilization of resources Prepare reports that outline the company's financial position in the areas of income, expenses, and earnings to assist in financial decision-making Analyze and interpret various financial reports and statistics for management; make recommendations to ensure proper business decisions are made Job Specifications Typically has the following skills or abilities: Bachelor’s degree in Accounting, Business, or related field, or equivalent experience 4+ years of financial analysis or related experience Demonstrated ability to conduct various types of analysis, including cost-benefit and alternative analysis Demonstrated ability to document, propose, negotiate, and present approaches and solutions Proficient in spreadsheet applications and mainframe accounting systems Ability to visualize and create plans for future business outcomes and changes Thorough understanding of business implications, interdependencies, and system interfaces Strong conflict management skills Proficient at facilitating meetings and negotiating across all levels of the organization Ability to multitask and work in a team environment Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization Regularly exercises discretion and independent judgment in the performance of his/her job duties Preferred Skills ERP SAP knowledge Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $63,000.00 - $108,675.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Perform complex financial analyses, prepare budgets and forecasts, monitor expenses, and recommend improvements to financial systems and company performance. | Bachelor's degree in accounting or business and six years of related financial analysis experience with strong analytical, communication, and organizational skills. | Performs complex financial analysis involving company expenses, income, and other business results based on past, present, and future operations. Assists in evaluating information for setting the strategic direction for the enterprise. Researches and analyzes business and financial information at a corporate level; makes recommendations and assists in establishing the strategic direction of the company Researches, analyzes, and reports fluctuations in financial and business results to identify trends and research variances; makes recommendations to improve company performance and resolve issues Researches, analyzes, and reports fluctuations between actual financial results compared to budgeted amounts to advise management on potential areas of cost impact; makes recommendations for corrective action Assists in the preparation of company budgets and financial forecasts for the development of business plans Monitors and evaluates individual department expenses and identifies any specific trends to assist in cost control Recommends changes to streamline accounting systems and processes to ensure maximum efficiency and appropriate utilization of resources Prepares reports that outline the company's financial position in the areas of income, expenses, and earnings to assist in financial decision-making Analyzes and interprets various financial reports and statistics to management; makes recommendations to ensure proper business decisions are made Assists with the review and evaluation of performance evaluations to provide coaching and feedback Adapts new developments in the field of financial planning and control to ensure the enterprise utilizes the most effective financial practices; makes recommendations to improve financial systems and processes Job Specifications Typically has the following skills or abilities: Bachelors degree in Accounting or Business, or related field, or equivalent experience Six years of related financial analysis experience Demonstrated ability to conduct various types of analysis, including cost-benefit and alternative analysis Excellent verbal and written communication skills Proficient in spreadsheet applications and mainframe accounting systems Strong organizational skills, accuracy, and attention to detail Ability to multitask and work under strict deadlines Strong business aptitude, analytical, and problem-solving skills Knowledge of financial and operational planning processes and best practices Strong work ethic and flexible work style Ability to regularly exercise discretion and independent judgment in the performance of job duties. Proven ability to navigate complex situations through the organizational landscape and with multiple stakeholders Demonstrates ability to be a decision-maker showing balanced consideration of business issues Clean credit history as reported by credit report #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $84,000.00 - $141,750.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Analyze and improve business systems and processes, support project teams, document procedures, and coordinate resources within the assigned business area. | Bachelor's degree or equivalent experience, strong communication skills, ability to analyze and document business processes, proficiency with office software, and interpersonal skills for collaboration. | Provide business area expertise to other business partners. Work closely with project team members and others to analyze alternatives and implement changes to current systems and processes. Maintain and provide knowledge of the utilization and function of the current systems and processes to support business needs, projects, and issue research and resolution Work with project teams to analyze current processes and systems and formulate alternative methods to improve accuracy, efficiency, and cost effectiveness Develop business process and procedure mapping within the assigned business area Synthesize information from a variety of business partners and audiences Perform backup support and act as a point of contact for other departments and other representatives in discussing proposed changes and the impacts to existing systems and processes Recommend allocation of resources required to accomplish the proposed changes Job Specifications Typically has the following skills or abilities: Bachelor’s Degree in Business Administration or related field; in lieu of a degree, 4 years of functional experience Ability to research processes, analyze problems, and define system or procedural solutions Excellent verbal communication skills. Ability to speak in group situations with clear and concise communication regarding project issues and status Excellent written communication skills. Ability to write documentation and reports that are clear, complete, and understood by both technical and non-technical audiences Ability to organize individual responsibilities for multiple projects, resulting in the timely and accurate completion and delivery of project tasks Ability to gather and understand resource information from a variety of sources, including interviews, research, and reports Proficiency with word processing, flowcharts, and spreadsheet applications Excellent interpersonal skills to foster cooperation amongst business partners and coordinate internal as well as external resource/workload Regularly exercises discretion and independent judgment in the performance of his/her job duties #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $58,656.00 - $80,253.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Analyze and design technical solutions, produce specifications, lead technical projects, and facilitate communication between technical and business teams. | Bachelor's degree or equivalent experience, 4+ years in information systems analysis, coding comprehension, strong communication, and problem-solving skills. | Utilize in-depth technical knowledge for analysis and drive technical transition, system modification/enhancements, and aid in process of technical development. Be a strategic liaison and focal point of communication between GTS staff, management, and business partners in order to achieve creative and effective technical solutions. Perform strategic technical research and analysis for all lines of business. Additional roles may include consultation, coordination, and support to various strategic technical committees and programs. Perform one or more of the following: Produce efficient functional and technical specifications for moderately complex to complex projects Research and determine technical system implications from business user stories Provide technical requirements definition, detailed development specifications, development, test methods, and project/functionality delivery in line with the long-term goals and objectives and architecture Utilize developed knowledge of information systems, including but not limited to system flow, input and output requirement, infrastructure, and coding, in order to create technical designs which ensure business needs are met Stay informed of GTS architecture and strategic goals to ensure the preservation of these in projects throughout the enterprise; also remain current and comprehend the vision, long-term objectives, and goals Conduct technical analysis of complex issues and actively participate or lead throughout development cycles and/or enterprise modifications Serve as resource and point of contact for technical team members for delivery and support of design/development cycle, and post-implementation Develop technical plans and analyze, identify, plan, and manage scope and risks required to meet goals of moderately complex to complex projects Facilitate and influence communications between technical and business units to drive technical projects to optimal outcome Continually look for process improvement strategies Conduct impact analysis and mitigate risks Remain current on new technologies; introduce applicable technology in alignment with goals and for creative solutions Guide change with a focus on optimal outcomes Job Specifications Typically has the following skills or abilities: Bachelor's degree in Computer Science or related field, or equivalent experience 4+ years of experience performing analysis of information systems Experience coding; must read/comprehend code in order to design technical specifications Some knowledge of various data transmission methods preferred Health Care Industry experience or knowledge preferred Effectively communicate information to a wide variety of technical and non-technical employees Proficient with the MS Office Suite of products, flowcharting, document management, and graphics creation/editing software Vast knowledge of multiple approaches for technology solutions compatible with business requirements Skill to report technical information in clear and concise language, appropriate for message and audience Proven customer service and interpersonal skills General department-specific knowledge Excellent analytical and problem-solving skills for moderately complex to complex problems Excellent organization and time management skills Meet/exceed organizations best practices, expectations, and standards Identify and mitigate risk(s) Excellent written and verbal communication skills Demonstrated ability to guide others in regards to team self-management Ability to regularly exercise discretion and independent judgment in the performance of job duties #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $63,000.00 - $108,675.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Lead business data analytics projects, mentor others, develop data models and visualizations, communicate insights, and collaborate with business and technical teams to optimize decision-making. | 6+ years of data analytics experience, proficiency in SQL, data modeling, visualization tools like Power BI or Tableau, statistical modeling, strong communication skills, and leadership in analytics projects. | The Principal Business Data Analyst leads collaborations with business teams to determine needs and opportunities for leveraging data in support of business monitoring and decision management. This position mentors’ others to apply a range of analytics and statistical techniques to generate relevant and accurate insights through data exploration, modeling, analysis and mining. Communicates findings effectively using visualizations, dashboards and presentations with the goal of optimizing business decisions and outcomes. Lead engagements with business leaders and staff to clarify needs and define business requirements for strategic data use; where possible anticipates and proposes opportunities for analysis and exploration in support of business optimization and decision-making Support decision-makers by performing data exploration, analysis and statistical inference to identify and interpret trends and patterns in datasets and detect influences, opportunities and risks Develop forecasts, regression models, what-if scenarios and recommendations in consultation with leaders to support strategic/tactical planning and operational decision-making Lead the creation of dashboards, visualizations and reports to support business performance monitoring, automating where possible, to support stakeholders’ ability to be data driven Effectively communicates insights for business leaders and colleagues in order to advance the collective intelligence of the organization Work collaboratively with the enterprise analytics and information management team to articulate business needs for new/revised data models and views/access to the data Produce business-specific workflows and data models for analysis using enterprise analytics and data management tools, including the integration of external data sets that are approved for use Serve iterative business needs by developing prototype models that join large volumes of data across multiple data domains to deliver views for use by other analysts; understands the modeling techniques for ensuring integrity and responsiveness in those deliverables Identify business opportunities for machine learning and collaborates with Data Scientists to deliver value for the business unit Contribute to data inventory and stewardship efforts, including contributions to metadata management, data profiling, data quality remediation and data cleansing Maintain high standards and adheres to all enterprise policies and guidelines regarding data security and privacy, data management, data quality and data governance; regards data as an enterprise asset that is to be protected and used both strategically and appropriately Job Specifications Typically has the following skills or abilities: Bachelor’s degree in statistics, analytics, mathematics, economics, computer science or related functional area; or equivalent experience 6+ years of demonstrated data analytics experience including querying and analyzing operational and/or financial data, generating insights and communicating those effectively with colleagues and leaders Prior experience in successfully leading analytics projects in one or more of the following domains/business functions: Financial Management and Forecasting, Risk Assessment, Insurance Utilization and Pricing, Supply Chain Optimization, Retail Management, eCommerce Management, Consumer Behavior Analysis, Marketing Optimization or Healthcare Management Proficient in building complex data queries using SQL in order to join, filter, cleanse and aggregate data; understanding of how no/low-code applications apply SQL concepts to do the same Proficient in designing data workflows and business-oriented data models against relational database structures Proficient in visualization and dashboard design techniques to create interfaces that monitor business performance against KPIs and highlight trends/patterns Proficient in using data exploration and analysis platforms such as PowerBI, Cognos Analytics, Tableau, SAS or similar Experience applying statistical modeling to evaluate complex business problems and develop forecasting and what-if scenarios Possesses strategic skills, business acumen and curiosity to envision opportunities, document requirements and collaborate for successful outcomes Capable of mentoring others to elevate the collective skills of the team Familiarity with Data Science techniques and experience in the use of notebooks (i.e. Jupyter) with programming languages like Python and R Excellent written and verbal communication, presentation and analytical skills Preferred Skills: Ability to collaborate with the Sr VP OGC, executive stakeholders, technical staff, analysts, and subject-matter experts in creating robust, high-trust, scalable Enterprise data analytics solutions for business insight Ability to advise business and technical leadership and Product Owners in defining and scoping strategic Enterprise, Pillar, and Line of Business analytics product backlogs and performance metrics Familiar with Government Affairs, Underwriting. Regulatory and legislative proposed changes – statistical modeling to determine various outcomes Determine Analytics by state and business impacts calculated by proposed outcomes #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $84,000.00 - $141,750.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Supervise and coach a team supporting business operations and new application implementations, coordinate projects, and improve customer experience through process and tool enhancements. | Bachelor’s degree or equivalent, 2+ years leadership in business or technical environment, strong communication, project management, and technical platform knowledge. | Provide day-to-day supervision and coaching to a team responsible for supporting business operations and implementation of new applications and capabilities. Partner with cross-functional teams to identify opportunities for operational efficiency, ensuring tools, processes, and workflows align with business needs and improve the customer experience. Supervise daily activities of Customer Experience and Payment Integration team to ensure quality and timely support of business operations Coordinate and prioritize work assignments and projects based on business needs and enterprise priorities Partner with business units to identify gaps, gather requirements, and provide solutions that improve operational efficiency Assist in evaluating the feasibility of new tools, system enhancements, or process changes by gathering requirements, documenting impacts, and coordinating with business stakeholders Support the implementation and adoption of standardized tools, processes, and platforms across sales, marketing, and customer service Track and report on adoption metrics, process efficiency outcomes, and service-level performance to identify areas for continuous improvement. Serve as a liaison between business units and internal supports teams to facilitate issue resolution, gather feedback, and communicate updates Monitor trends in issues, requests, or process challenges; escalate and recommend solutions to maintain service levels and improve the customer experience Stay current on emerging tools and best practices in Customer Experience and Payment Integration, and recommended opportunities for adoption Serve as a subject matter expert for supported technology platforms Job Specifications Typically has the following skills or abilities: Bachelor’s degree in related field or equivalent experience Minimum of 2 years of leadership experience in a business or technical environment Demonstrated ability to lead teams and drive performance improvements Strong understanding of technical platforms and applications relevant to Customer Experience and Payment Integration Ability to communicate to all levels of the company Excellent communication skills, both verbal and written Experience supporting the rollout or adoption of new processes, systems, or tools Strong organizational, analytical, and project management skills Ability to exercise discretion and independent judgment #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $58,656.00 - $108,078.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Lead and innovate customer experience strategies across the provider network, build and manage high-performing teams, align cross-functional initiatives, and represent the company at industry events. | Bachelor’s degree or equivalent, 2+ years functional experience, 6+ years management experience, strong sales and leadership skills preferably in optical industry, excellent communication, strategic and problem-solving abilities, and willingness to travel up to 50%. | Lead efforts in delivering exceptional, innovative, and value-driven experiences across our provider network. This role will champion customer-centric innovation and drive transformative initiatives across the organization, ensuring that the company remains the trusted leader in the optical industry. Will interface with all major functions in order to align strategy, optimize service delivery, and elevate the company’s value in a complex and highly competitive industry. Develops and maintains strong external relationships with policy-setting doctors and influencers within the optical industry Implement strategies designed to influence the competitive markets in which doctors operate Develop and execute a tailored, comprehensive customer experience strategy that differentiates the company in the optical industry Lead efforts to deeply understand and serve the needs of key stakeholders Build and lead high-performing customer-facing teams that deliver consistency, personalization, and value across channels Serve as a key strategic advisor on customer engagement, experience design, and operational alignment Partner with other teams to align on value-added services for providers Drive integration across multiple business units Partner with Program development teams, Marketing, and Supply Chain to optimize sales and marketing initiatives that drive provider engagement and revenue outcomes Ensure alignment between programs, products, initiatives, and customer expectations to create a seamless provider experience Drive innovative initiatives within the provider network through cross-functional teams, driving provider engagement models and multi-channel customer support Champion innovation for our provider customer experience through technology, data insights, programs, and product placement Evaluate and implement forward-looking business needs that improve provider engagement and revenue Build scalable systems to capture and act on customer insights and feedback Lead continuous improvement initiatives in collaboration with senior leadership across the enterprise to exceed customer expectations and drive strategic enterprise goals Provide regular briefings to senior management on customer-related trends, risks, and opportunities Represent the company as a thought leader at key industry events, key stakeholder meetings, and provider summits/conferences Job Specifications Typically has the following skills or abilities: Bachelor’s Degree in Business or related field, or equivalent experience; Minimum of 2 years of experience related to functional area Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports Strong direct outside sales, sales management, account management, business development, or client relationship experience, preferably in the optical industry Strong knowledge of the optical retail business Strong leadership skills and team-building capabilities Demonstrated capability to manage large teams of people Advanced written and verbal communication, influencing, and problem-solving skills Demonstrated professionalism and leadership in dealing with situations involving controversy and conflict Demonstrated ability to balance customer needs & corporate objectives Demonstrated track record in driving successful teams Demonstrated ability to build relationships with key decision-makers and industry leaders Proven ability to navigate complex situations through the organizational landscape and with multiple stakeholders Ability to analyze business and drive results Strong attention to detail, organizational and customer service skills; excellent presentation skills Strong business aptitude and problem-solving skills Strategic skills to support envisioning work, planning, and forecasting Ability to travel up to 50% of the time Creates and delivers information at an appropriate level for audience, including presentations and status updates Gains needed support from key stakeholders to lead and manage changes to successfully execute the programs Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $105,000.00 - $165,375.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Develop, research, test, and implement business process improvements and system changes, lead teams, evaluate impacts, and provide post-implementation support. | Bachelor’s degree or equivalent, 4+ years experience in data gathering, financial and risk analysis, project planning, business process analytics, and strong communication and leadership skills. | Develop, research, test, and implement business process improvements, procedures, and system changes. Use independent judgment to gather and evaluate information to make recommendations for improvements to business processes or systems. Develop alternative views and future business needs to assist management in making business changes to stay ahead of the competition Research the external market and internal business to find and leverage patterns and best practices to improve business processes Apply advanced analysis skills in the development of business process models, procedures, and systems Lead teams to continually look at process improvement strategies for business processes and systems Evaluate business process changes to identify and document business impacts and benefits at a corporate level Act as subject matter expert to provide business requirements for process improvements and system enhancements Conduct effective interviews/research to determine and document the stakeholders, business needs, and requirements Serve as a mentor for requirement methodology and analysis best practices Review technical design deliverables to ensure business objectives are reached Assist business stakeholders in designing user acceptance testing, defect reporting, and resolution, with the ability to lead others in these activities Identification of training and development materials, communications of changes, manuals, etc Provide post-implementation support, such as problem resolution, adjustments to new procedures, and change management Develop presentations of materials, models, findings, plans, and/or conclusions Job Specifications Typically has the following skills or abilities: Bachelor’s Degree in Business Administration or related field, or equivalent experience 4+ years of experience in data gathering, research & analytics, problem identification, and presenting solution recommendations 4+ years of experience with financial and risk analysis, making recommendations, and preparing business cases, including cost-benefit analysis 4+ years of in-depth knowledge of project planning techniques and methodologies 4+ years of experience with business process analytics using Excel, flowcharting, activity diagrams, and workflow models Demonstrated ability to document, propose, negotiate, and present approaches and solutions Ability to visualize and create plans for future business outcomes and changes Thorough understanding of business implications, project interdependencies, and system interfaces Strong conflict management skills Proficient at facilitating meetings and negotiating across all levels of the organization Ability to multitask and work in a team environment Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization Regularly exercise discretion and independent judgment in the performance of job duties #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $63,000.00 - $108,675.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Support business teams by analyzing data, creating dashboards, troubleshooting data issues, and collaborating with analytics teams to improve business decision-making. | Bachelor’s degree or equivalent experience, 2+ years data analytics experience, SQL querying skills, experience with visualization tools, data modeling knowledge, and strong communication skills. | The Business Data Analyst supports a business team’s ability to leverage data in support of business monitoring and decision management. Applies a range of analytics and data management techniques to generate accurate data and relevant insights, including the creation of visualizations and dashboards to optimize business decisions and outcomes. Engage with business teams to clarify needs and define business requirements for data analysis in support of business optimization and decision-making Perform data exploration and analysis to identify and interpret trends and patterns in datasets Create dashboards, visualizations and reports to support business performance monitoring to support stakeholders’ ability to be data driven Work collaboratively with the enterprise analytics & information management team to articulate business needs Contribute to data inventory and stewardship efforts, including contributions to metadata management, data profiling, data quality remediation and data cleansing Perform research within the business area to determine the appropriate definition and logic for cataloging and modeling data within the analytics ecosystem Perform user acceptance testing to confirm data output and capabilities meet business expectations and align to business processes Troubleshoot data discrepancies and inconsistencies and partner with the enterprise analytics & Information management team to detect issues and automate resolutions Maintain high standards and adheres to all enterprise policies and guidelines regarding data security and privacy, data management, data quality and data governance; regards data as an enterprise asset that is to be protected and used both strategically and appropriately Job Specifications Typically has the following skills or abilities: Bachelor’s degree in statistics, analytics, mathematics, economics, computer science or related functional area; or equivalent experience 2+ years of demonstrated data analytics experience including experience querying and analyzing operational and/or financial data, generating insights and communicating those effectively with colleagues and leaders Experience building data queries using SQL in order to join, filter, cleanse and aggregate data; understanding of how GUI-driven applications apply SQL concepts to do the same Experience creating data visualizations/dashboards that highlight trends and patterns with the ability to monitor business performance against KPIs Experience using data exploration and analysis platforms such as Cognos Analytics, Tableau, PowerBI or similar Familiarity with data modeling concepts and relational database structures Ability to analyze and document business requirements, inclusive of needs and expectations Effective written and verbal communication, presentation and analytical skills Expert level skills in Excel #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $58,656.00 - $88,653.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Design, develop, test, and implement moderately complex systems while mentoring junior engineers and resolving system problems. | Bachelor’s degree or equivalent, 4+ years programming experience, proficiency in one or more current programming languages, strong application development knowledge, and good communication skills; healthcare scheduling and C# API experience preferred. | Complete the design, construction, development, testing, implementation, and technology delivery for business needs throughout the enterprise. Experienced Software Engineer is responsible for technical aspects of the entire process of agile development for moderately complex projects. Design, code/develop, test and implement moderately complex systems Design solutions to solve moderately complex business problems, considering operational and functional aspects of the solution, demonstrating an understanding of the business function Research and permanently resolve system problems and incidents Mentor Apprentice and Associate Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities Job Specifications Typically has the following skills or abilities: Bachelor’s Degree in Computer Science or related field or equivalent experience 4+ years of programming experience Proficient programming experience in one or more current programming languages Excellent written and verbal communication skills Strong technical knowledge of all phases of application development including analysis and programming Exercise discretion and independent judgment in the performance of job duties Preferred Skills: • Experience with Healthcare/Visioncare Appointment Scheduling Systems UX and APIs is nice to have • C# REST APIs experience is nice to have • DHTMLx Scheduler experience is nice to have • Angular, Bootstrap, Javascript, knockout.js experience is nice to have • Experience with Volatility Based Decomposition architectural practices is nice to have #LI-EYEFINITY Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $63,000.00 - $108,675.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

Coordinate and lead multiple related projects to achieve business objectives, manage budgets and schedules, provide guidance to project managers, and communicate with stakeholders. | Bachelor’s degree or equivalent, minimum 6 years project/program management experience, strong leadership and financial skills, ability to manage complex initiatives and stakeholders. | Coordinate the management of multiple related projects directed toward a common business objective. Partner with business leaders to envision, define, and initiate programs. Provide direction and guidance to project managers to monitor cost, schedule, and technical performance of component projects and operations, while working to ensure the ultimate success of the program. Partner with business leaders in envisioning and strategic planning efforts for company programs Develop program road map/implementation plan Establish and manage the governance structure for the program Manage program communications with key stakeholders, project sponsors, project managers, and the program team Perform program risk management and manage escalation of program issues Coordinate and monitor the scheduling, financial, and technical performance of company programs Perform master resource planning for the program roadmap, ensuring maximum efficiency in resource allocation across projects Facilitate the development of a cost-benefit analysis and return on investment for each project Develop budget, financial projections, and forecasted ROI for the program Aid in the negotiation of contracts and contractual changes, and coordinate preparations of proposals, plans, specifications, and financial conditions of contracts Ensure adherence to master plans and schedules, facilitate solutions to program problems, and direct the work of project team members assigned to the program from various departments Work with project managers to ensure projects are completed on time and within budget, and that the projects deliver the intended business results and value Act as an advisor to the program team regarding projects, tasks, and operations Build an effective matrixed team and inspire a shared vision for the program Clearly communicate roles and expectations to project managers Provide coaching to matrixed project managers; give input to manager on project managers’ performance Create and deliver information at an appropriate level for audience, including presentations and status updates Gain needed support from key stakeholders to lead and manage changes to successfully execute the program Job Specifications Typically has the following skills or abilities: Bachelor’s Degree in Business Administration or related field, or equivalent experience Minimum 6 years of experience in project management/program management, leading large and complex projects Minimum 6 years of experience with various project management methodologies, standard concepts, practices, procedures, tools, and/or software packages Rely on extensive experience and judgment to plan and accomplish goals Proven ability to navigate complex situations through organizational landscape and with multiple stakeholders Strong leadership skills to coordinate and motivate project teams Adept at financial management to administer budgets across multiple projects and ensure the program meets its requirements for return on investment, timing, and budget Ability to drive results through informal authority, serve as a consultant to key business partners, and represent users and customers in every thought and interaction Proven ability to successfully manage risks/issues at a program level Ability to elicit cooperation from Senior Management and other departments Demonstrated ability to be a decision-maker, showing balanced consideration of business issues Excellent written and verbal communication skills and analytical skills Strong business aptitude and problem-solving skills Strategic skills to support envisioning work, program planning, and forecasting Willing to travel as required (estimate 10%) Regularly exercise discretion and independent judgment in the performance of job duties #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $84,000.00 - $141,750.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

The Senior Financial Analyst performs complex financial analysis to evaluate company expenses, income, and business results. They assist in setting the strategic direction of the enterprise and make recommendations to improve company performance. | Candidates should have a Bachelor's degree in Accounting, Business, or a related field, along with six years of relevant financial analysis experience. Strong analytical, communication, and organizational skills are essential for this role. | Performs complex financial analysis involving company expenses, income, and other business results based on past, present, and future operations. Assists in evaluating information for setting the strategic direction for the enterprise. Researches and analyzes business and financial information at a corporate level; makes recommendations and assists in establishing the strategic direction of the company Researches, analyzes, and reports fluctuations in financial and business results to identify trends and research variances; makes recommendations to improve company performance and resolve issues Researches, analyzes, and reports fluctuations between actual financial results compared to budgeted amounts to advise management on potential areas of cost impact; makes recommendations for corrective action Assists in the preparation of company budgets and financial forecasts for the development of business plans Monitors and evaluates individual department expenses and identifies any specific trends to assist in cost control Recommends changes to streamline accounting systems and processes to ensure maximum efficiency and appropriate utilization of resources Prepares reports that outline the company's financial position in the areas of income, expenses, and earnings to assist in financial decision-making Analyzes and interprets various financial reports and statistics to management; makes recommendations to ensure proper business decisions are made Assists with the review and evaluation of performance evaluations to provide coaching and feedback Adapts new developments in the field of financial planning and control to ensure the enterprise utilizes the most effective financial practices; makes recommendations to improve financial systems and processes Job Specifications Typically has the following skills or abilities: Bachelor's degree in Accounting, Business, or related field, or equivalent experience Six years of related financial analysis experience Demonstrated ability to conduct various types of analysis, including cost-benefit and alternative analysis Excellent verbal and written communication skills Proficient in spreadsheet applications and mainframe accounting systems Strong organizational skills, accuracy, and attention to detail Ability to multitask and work under strict deadlines Strong business aptitude, analytical, and problem-solving skills Knowledge of financial and operational planning processes and best practices Strong work ethic and flexible work style Ability to regularly exercise discretion and independent judgment in the performance of job duties. Proven ability to navigate complex situations through organizational landscape and with multiple stakeholders Demonstrates ability to be a decision-maker, showing balanced consideration of business issues Clean credit history as reported by credit report #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $84,000.00 - $141,750.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

The Senior Business Process Analyst analyzes existing business processes and develops improvements to enhance efficiency and scalability. They engage with various departments to understand requirements and collaborate on solutions while researching best practices to support strategic goals. | Candidates should have a Bachelor's Degree in Business Administration or a related field, along with 6+ years of process improvement experience and Six Sigma certification. Strong analytical skills and experience in financial analysis and project planning are also required. | The Sr Business Process Analyst analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements to meet business growth, quality, and scalability goals. Engages with other departments to better understand business requirements and collaborate on solutions. Research best business practices within and outside the department to establish benchmark data. Assess current processes and identify defects, root causes, gaps, and areas of improvement; balance technical expertise with a general understanding of business objectives to recommend innovative changes to develop and enhance processes and best practices to ensure maximum efficiency and appropriate utilization of resources Research best business practices within and outside the organization to establish benchmark data to support the strategic direction of the enterprise. Interpret customer needs, translate concepts into recommendations, and quantify results and trends Research, analyze, and report fluctuations in financial and business results to identify trends and research variances. Make recommendations to improve company performance, KPIs, cost control, and resolve issues Prepare detailed and accurate written reports with sound, actionable business insight for presentation to leadership Develop alternative views and future business needs to assist management in making business changes to stay ahead of the competition Apply advanced quantitative, qualitative, and analytical skills, as well as an ability to understand the big picture, and the varied needs of different stakeholders, to identify impacts and benefits Ability to decipher ambiguous requests, while able to synthesize information into recommendations across a variety of audiences Participate in discussions with technical experts on system functionality and impacts to identify technical solutions to meet business objectives Identify training and development materials, communications of changes, manuals, etc Create an implementation plan and provide post-implementation support, such as problem resolution, adjustments to new procedures, and change management Job Specifications Typically has the following skills or abilities: Bachelor’s Degree in Business Administration or related field, or equivalent experience 6+ years of process improvement or process reengineering experience Six Sigma Black or Master Black Belt certification required Experience in data gathering, research, and analytics, problem identification, and presenting solution recommendations Experience with financial and risk analysis, making recommendations, and preparing business cases, including cost-benefit analysis In-depth knowledge of project planning techniques and methodologies of in-depth and/breadth of expertise in own discipline, and broad knowledge of other disciplines within the function Experience with business process analytics using Excel, flowcharting, activity diagrams, and workflow models Advanced ability to use process improvement methodologies, including Six Sigma, Lean, and other tools and techniques, including statistics and data analysis, as well as change leadership methodologies Ability to document, propose, negotiate, and present approaches and solutions Strong analytical skills with a strong working knowledge of the business to effectively translate business needs into processes, IT, or other solutions Ability to visualize and create plans for future business outcomes and changes Demonstrated experience using tracking, reporting, and process mapping tools Strong conflict management skills, effective influence, change management, and coaching skills Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization Must be able to travel up to 10% of the time, both domestic and international Preferred Skills: Strong data analysis and mining experience Strong presentation skills Experienced in Six Sigma, DMAIC and Lean FOCUS Methodology #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Ensure accurate, timely, and efficient customer support by responding to inquiries from various stakeholders. Educate and influence customers on the value and benefits of the company's products and services. | Candidates should have one to two years of customer service experience and be available to work any shift, including weekends and holidays. Effective verbal and written communication skills, along with problem-solving abilities, are essential. | With general supervision, ensure accurate, timely, and efficient customer support. Respond to customer inquiries in a manner that supports the achievement of goals. Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email Contingent on the Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures Online purchasing & e-Commerce knowledge Internet knowledge Payment processing/payment collections Eligibility verification Order Status, Shipping Status, and Stock Availability Accurate completion of necessary documentation, letters, and forms processing Quality Assurance testing for company software Research and resolve issues/complaints and determine appropriate resolution(s) Solve problems and assist with issues that may not fit the “cookie-cutter” solution Effectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts Effectively maintain specific line of business Customer Service standards and support level standards Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to respond to customer inquiries accurately and consistently Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information to attendees; available for occasional overnight travel Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders Contingent on the LOB, may be the first point of contact for Sales Representatives, not related to customer orders Contingent on the LOB, may process claims based on business needs and workflow fluctuations Job Specifications Typically has the following skills or abilities: One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries Available to work any shift, including weekends, holidays, and/or overnight Demonstrated internet knowledge and understanding of basic internet browser settings Demonstrated ability to work with multiple software programs, simultaneously Working knowledge of MS Office package Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made Excellent interpersonal and rapport-building skills Ability to ask appropriate and relevant questions to identify customer needs Proven problem-solving, negotiations, and decision-making skills Ability to use appropriate discretion and judgment in applying customer/call handling guidelines Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check In order to perform the duties of a Customer Support Representative successfully and consistently on our systems and networks, the following internet and equipment are required: OS (Provided) Windows 10 CPU (Provided) Intel® Core™ i5-7500 (4 Cores/6MB/4T/3.6GHz) Memory (Provided) 16GB 2X8GB 2666MHz DDR4 Memory Hard Drive (Provided) 256GB Solid State Hard Drive Wired Headset (Provided) Yes Wired Connection (to Router/Modem; Cable/wire provided) Router/Modem NOT provided Yes Download Speed (per user on home network) 50 Mbps Upload Speed (per user on home network) 10 Mbps Loaded Latency < 150 ms #LI-MARCHON Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $15.75 - $22.58 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

The Senior Financial Analyst performs complex financial analysis to evaluate company expenses, income, and business results. They assist in setting the strategic direction of the enterprise and make recommendations to improve company performance. | Candidates should have a Bachelor's degree in Accounting or Business and six years of related financial analysis experience. Strong analytical, communication, and organizational skills are essential, along with proficiency in spreadsheet applications. | Performs complex financial analysis involving company expenses, income, and other business results based on past, present, and future operations. Assists in evaluating information for setting the strategic direction for the enterprise. Researches and analyzes business and financial information at a corporate level; makes recommendations and assists in establishing the strategic direction of the company Researches, analyzes, and reports fluctuations in financial and business results to identify trends and research variances; makes recommendations to improve company performance and resolve issues Researches, analyzes, and reports fluctuations between actual financial results compared to budgeted amounts to advise management on potential areas of cost impact; makes recommendations for corrective action Assists in the preparation of company budgets and financial forecasts for the development of business plans Monitors and evaluates individual department expenses and identifies any specific trends to assist in cost control Recommends changes to streamline accounting systems and processes to ensure maximum efficiency and appropriate utilization of resources Prepares reports that outline the company's financial position in the areas of income, expenses, and earnings to assist in financial decision-making Analyzes and interprets various financial reports and statistics to management; makes recommendations to ensure proper business decisions are made Assists with the review and evaluation of performance evaluations to provide coaching and feedback Adapts new developments in the field of financial planning and control to ensure the enterprise utilizes the most effective financial practices; makes recommendations to improve financial systems and processes Job Specifications Typically has the following skills or abilities: Bachelors degree in Accounting or Business or related field or equivalent experience Six years of related financial analysis experience Demonstrated ability to conduct various types of analysis, including cost-benefit and alternative analysis Excellent verbal and written communication skills Proficient in spreadsheet applications and mainframe accounting systems Strong organizational skills, accuracy, and attention to detail Ability to multi-task and work under strict deadlines Strong business aptitude, analytical, and problem-solving skills Knowledge of financial and operational planning processes and best practices Strong work ethic and flexible work style Ability to regularly exercise discretion and independent judgment in the performance of job duties Proven ability to navigate complex situations through organizational landscape and with multiple stakeholders Demonstrates ability to be a decision-maker showing balanced consideration of business issues Clean credit history as reported by credit report Preferred Skills: Strong accounting background with GAAP knowledge and experience in month-end close processes Proven ability to create executive-level presentations and communicate complex financial information to senior leadership Experience with M&A integration, process documentation and standardization of financial procedures across multiple entities Advanced Excel proficiency and experience with ERP systems; SAP experience ideal CPA designation or progress toward completion preferred Strong project management skills with ability to work independently on ad hoc assignments and cross-functional initiatives #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $84,000.00 - $141,750.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart