VSP Vision Care

Coordinate a strategic portfolio of programs and projects to achieve enterprise goals while managing budgets, risks, and providing leadership to the program management team. | Bachelor's degree and 8+ years of experience in complex project and program management within a structured PMO environment with strong financial and leadership skills. | Coordinate the management of a strategic portfolio which includes multiple related programs and projects directed toward an enterprise pillar. Partners with business leaders at all levels to envision, define, and initiate programs. Provides direction and guidance to program and project managers to monitor cost, schedule, and technical performance of component projects and operations, while working to ensure the ultimate success of the program. Provides a single point of responsibility and authority for multi-program execution in support of a strategic portfolio within an assigned enterprise pillar Captures the portfolio impact and value creation against strategic objectives Leads the creation and delivery of the business and supporting capabilities necessary to reach the goals of multiple programs and projects Coordinates the planning and operational implementation of programs across multiple programs or projects within the strategic portfolio/enterprise pillar Manages risks and resolves issues requiring senior-level attention, leveraging the appropriate governance structure of the EPMO Communicates information and recommends criteria for governance actions and decisions with the EPMO Develops and improves portfolio and program processes, applies business and organizational knowledge and leadership skills Acts as an advisor and provides leadership for the program management team Manages complex multi-program work environment Determines and implements a cultural change management plan Implements supporting communications strategy to ensure the occurrence of cross-program communications, coordination, and support Composes and delivers periodic presentations for executive management, the Program Operating Committee, and the Executive Steering Committee Facilitates the development of a cost-benefit analysis and return on investment for each project Develops budget, financial projections and forecasted ROI for the program Aids in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications and financial conditions of contracts Regularly exercises discretion and independent judgment in the performance of his/her job duties Job Specifications Typically has the following skills or abilities: Bachelor’s Degree in Business Administration or related field or equivalent experience Minimum 8 years of experience in project management/program management, leading large and complex projects Minimum 8 years of experience with various project management methodologies, standard concepts, practices, procedures, tools, and/or software packages within a structured PMO environment Relies on extensive enterprise-level experience and judgment to plan and accomplish goals Proven ability to navigate complex situations through the organizational landscape and with multiple stakeholders at all levels of the enterprise Strong leadership skills to coordinate and motivate program and project teams Adept at financial management to administer budgets across multiple projects and ensure the program meets its requirements for return on investment, timing, and budget Ability to drive results through informal authority, serve as a consultant to key business partners, and represent users and customers in every thought and interaction Proven ability to successfully manage risks/issues across multiple programs Ability to elicit cooperation from Executive & Senior Management and other departments Demonstrates ability to be a decision-maker showing balanced consideration of business issues Excellent written and verbal communication skills and analytical skills Strong business aptitude and problem-solving skills Strategic skills to support envisioning work, program planning, and forecasting Willing to travel as required (estimate 10%) Preferred experience with doctor programs For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $105,000.00 - $165,375.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Lead strategy for digital and organizational transformation partnering with leadership and vendors to drive adoption and mentor staff. | Bachelor's degree and extensive experience managing large-scale technology transformations with proven enterprise-wide delivery. | The Senior Director, Digital Transformation is responsible for partnering with business and technology leadership to set the strategy of digital, technology, business process, data and organizational transformation to achieve defined business value outcomes. This role will also be required to build credible partnerships across supply chain lines of business and enterprise teams to collaborate effectively, outline change management approach, and ensure successful adoption of transformational initiatives to expedite significant value targets. Work in close coordination with project management offices across the enterprise to align and drive program management for initiative delivery based on strategic plans Partner with functional leads to understand the depth and breadth of internal organizational functions and processes Scan external ecosystems to identify current technology, resources, or vendors that are viable partners to complement, innovate and add value to strategic initiatives. Support identifying and building the team to be engaged in initiatives at global and regional levels to enable enterprise-level and local operational efficiencies while ensuring sufficient capability and capacity to adopt and realize change Manage communications and change management plans, align complex dependencies, and project execution to enable high adoption and value delivery Assemble cross-functional resourcing and engage with external vendors as necessary to support an effective transformation Mentor and develop staff using a supportive and collaborative approach involved in initiatives: assign and maintain accountabilities, establish clear and mutually agreed expectations, set objectives, establish priorities, and monitor and evaluate results Job Specifications Typically has the following skills or abilities: Bachelor’s degree in related field or equivalent experience; Minimum of 3 additional years of experience related to functional area Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports 6+ years of experience leading technology initiatives including large-scale business transformations Proven experience in partnering with business leaders to deliver enterprise-wide digital initiatives Ability to formulate and communicate strategies across all levels of technical and functional leaders. Strong track record of innovation, collaboration and developing high-performing teams – able to work with diverse teams in diverse locations, engaging their input and commitment to success. High level of organization, managing risk and decision-making skills working in a fast-paced environment. Systematic approach to work maintaining accountability, plans and demonstrations of success. Experience with large-scale vendors including defining business requirements and negotiating contracts. Experience in business process re-engineering or process improvement involving systems, utilizing tools to effect business change. Demonstrated experience in translating business strategies, across several business units, into effective solutions. Possess ability to extract and translate business strategy into technology requirements. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information is available. For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment Working Conditions The working environment is generally favorable lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade. Preferred Skills Experience with SAP S/4 HANA Transformation Experience with SAP S/4 Central Finance implementation Experience with Finance Transformation Experience with Risk, Governance & Delivery Excellence #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $136,500.00 - $215,250.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Lead budgeting, forecasting, and month-end close processes while providing financial insights to drive operational efficiency. | Bachelor's degree and six years of financial analysis experience with strong analytical and spreadsheet skills required. | Perform complex financial analysis involving company expenses, income, and other business results based on past, present, and future operations. Assist in evaluating information for setting the strategic direction for the enterprise. Research and analyze business and financial information at a corporate level; make recommendations and assists in establishing the strategic direction of the company Research, analyze, and report fluctuations in financial and business results to identify trends and research variances; make recommendations to improve company performance and resolve issues Research, analyze, and report fluctuations between actual financial results compared to budgeted amounts to advise management on potential areas of cost impact; makes recommendations for corrective action Assist in the preparation of company budgets and financial forecasts for the development of business plans Monitor and evaluates individual department expenses and identifies any specific trends to assist in cost control Recommend changes to streamline accounting systems and processes to ensure maximum efficiency and appropriate utilization of resources Prepare reports that outline the company's financial position in the areas of income, expenses, and earnings to assist in financial decision-making Analyze and interpret various financial reports and statistics to management; make recommendations to ensure proper business decisions are made Assist with the review and evaluation of performance evaluations to provide coaching and feedback Adapt new developments in the field of financial planning and control to ensure the enterprise utilizes the most effective financial practices; make recommendations to improve financial systems and processes Job Specifications Typically has the following skills or abilities: Bachelors degree in Accounting or Business or related field or equivalent experience Six years of related financial analysis experience Demonstrated ability to conduct various types of analysis, including cost-benefit and alternative analysis Excellent verbal and written communication skills Proficient in spreadsheet applications and mainframe accounting systems Strong organizational skills, accuracy and attention to detail Ability to multi-task and work under strict deadlines Strong business aptitude, analytical, and problem-solving skills Knowledge of financial and operational planning processes and best practices Strong work ethic and flexible work style Ability to regularly exercise discretion and independent judgment in the performance of job duties. Proven ability to navigate complex situations through organizational landscape and with multiple stakeholders Demonstrates ability to be a decision-maker showing balanced consideration of business issues Clean credit history as reported by credit report The Senior Financial Analyst serves as a strategic business partner to shared service functions, providing financial insight, forecasting, and decision support to drive operational efficiency and enterprise value. This role goes beyond reporting to deliver actionable analysis, identify risks and opportunities, and influence business decisions. Key responsibilities include: Lead budgeting, forecasting, and month-end close processes for shared service functions Analyze variances and translate financial results into clear business drivers and actionable insights Identify financial risks and opportunities proactively; recommend mitigation strategies Partner with executive leadership to evaluate investments, drive financial efficiencies, and identify cost‑saving opportunities Manage the shared services allocation model as part of the annual planning process Improve reporting processes through automation and continuous improvement initiatives Prepare executive-ready presentations and communicate financial performance clearly and concisely #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $84,000.00 - $141,750.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Oversee strategic communication programs and lead integrated messaging to support brand awareness and corporate objectives. | Bachelor's degree and minimum 3 years management experience with direct reports, plus strong communication and software skills required. | Oversee strategic communication including the development and coordination of all communications programs to promote and further the organization’s objectives Develop and maintain consistent approaches to managing corporate and cross line of business project communication needs to multiple audiences Lead the development and review of communication plans and related materials as part of integrated communications to key multiple stakeholder audiences, and ultimately supporting brand awareness, sales growth and retention, and overall support for corporate projects Ensure brand is reflected in communication plan tactics and key messaging; ensure project-related copy is written following brand copy guidelines Lead day to day operations in areas including social media, leadership, cause marketing, and line of business-specific communication needs Assist in developing integrated messaging for projects and manage overall cross line of business communications Stay current with new technology and marketing tools Consults with internal and external partners in order to project the corporate message to both external and internal audiences through social media channels Oversee the analysis of responses to social media activities and makes recommendations Represents the company message to online communities, media, analysts and the general public at large Advise senior management on development of communications policies and programs Assist in the development of the department budget and monitor unit expenses to ensure unit costs are within established levels Ensure effective communications are maintained within the unit and externally. Where appropriate, inform employees as to plans and progress. Conduct employee discussion sessions at regular intervals Job Specifications Typically has the following skills or abilities: Bachelor’s degree in related field or equivalent experience Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports Excellent oral and written communication skills as demonstrated by a portfolio of work examples and completed projects Demonstrated creativity and knowledge of community and industry resources and opportunities Proficient with word processing, spreadsheet, and desktop publishing applications Preferred Skills: Experience working with multiple stakeholders including Executive Leadership, Boards, and project teams. Skilled in creating effective content strategies and presentations that tell a story. Knowledge of innovations in communication delivery channels. #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $73,500.00 - $131,250.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Lead design, development, and implementation of complex enterprise software solutions with mentoring and Agile practices. | Bachelor's degree and 6+ years programming experience with strong C#, .Net Core, REST APIs, and Azure expertise plus leadership skills. | Own the design construction, development, testing, implementation, and technology delivery for business needs throughout the company. Responsible for technical aspects of the entire process of agile development for large complex projects. May supervise or coordinate activities of other personnel as necessary within Agile development cycle. Design, code/develop, test, and implement complex systems Design solutions to solve complex business problems, considering operational and functional aspects of the solution demonstrating an in-depth understanding of the business function and related functions Define solution scope to deliver early business value. Ensure objectives are clear to all team members Lead and monitor the work of other development staff. Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities Utilize advanced technical knowledge to influence GTS system architecture and future technological vision Drive constructive change, simplifying and improving the performance of critical systems, improving maintainability, and providing leadership Job Specifications Typically has the following skills or abilities: Bachelor’s Degree in Computer Science or related field, or equivalent experience Minimum 6 years of programming experience Advanced programming experience in one or more current programming languages Excellent written and verbal communication skills Full technical knowledge of all phases of application development including analysis and programming Ability to independently provide in–depth evaluation and analysis of unique complex technological issues Demonstrated ability to lead others to optimal outcomes Exercise discretion and independent judgment in the performance of job duties Preferred Skills Exceptional hands-on coding abilities in C#, .Net stack and in Rest APIs Demonstrated prior experience in end-to-end ownership of building brand new enterprise-grade software applications from scratch to production delivery Extensive experience and being comfortable in managing production environments, including deployments, maintenance, incident resolution, and full ownership of production stability Proven ability to act as the go-to technical resource and liaison between stakeholders, product managers, and design teams Strong expertise in hands-on REST API development using .Net Core, C#, Entity Framework and Visual Studio code analysis Expertise in Microsoft Azure (Azure Functions, Logic Apps, Azure Data Factory, App Services, Application Insights, Azure API Management, and Service Bus) and Azure DevOps (CI/CD) Expertise in MS SQL Server - SQL Queries, Stored Procedures, Triggers, Indexes Expertise in writing unit/acceptance tests and participating in code reviews #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $94,500.00 - $161,700.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Lead customer experience and payment integration systems with cross-functional teams to improve processes and maintain service levels. | Bachelor's degree and 3+ years management experience with strong project management skills. | Oversee planning and management activities for Customer Experience and Payment Integration (CE/PI). Provide management oversight in the areas of budgeting, staffing, resource planning, and change management. Provide strategic direction and leadership in managing, deploying, and maintaining flexible product and payment systems ensuring they continuously meet business needs. Continually evaluate technical platforms, operating systems, system requirements, and limitations for use across the enterprise Lead the successful planning, implementation, and adoption of the Product and Claims systems Remain agile in addressing changing business needs through technical platform solutions Develop and maintain strategic partnerships with Division Management Teams; provide business partners and key executives with customer perspective and facilitate timely response to complex business challenges and opportunities Identify, consolidate, and prioritize training needs and coordinate training programs with the training unit Develop and maintain enterprise-wide service level agreements and methods for monitoring service level agreements. Analyze and report on achievement and causes of deviation from expectations Manage internal resources to ensure business needs are clearly understood then delivered as agreed for automated solutions. Similarly, manage expectations regarding the agreements for meeting the business needs Contribute to the development of Division strategic and tactical goals, initiatives, and objectives Demonstrate leadership and initiative to reduce administrative costs by working with others to achieve savings Identify, analyze, and diagnose issues that cause service degradation Coordinate with other units/departments to facilitate special requests, resolve workflow issues, production issues, and escalated customer inquiries Be alert to customer trends and potential problems developing that negatively impact service and resolve issues as appropriate. Recommend and implement procedural and system changes to deliver quality service to internal and external customers Seek out process improvements that result in administrative cost savings without a negative impact to the quality of service provided to customers Establish effective relationships with direct reports and maintain/improve employee satisfaction as defined through company measurements including upward evaluation, employee satisfaction survey, retention, etc. Monitor performance of direct reports. Provide prompt and objective feedback, coaching, and counseling, including corrective action plans as appropriate. Coordinate with training department to ensure all staff receive appropriate training. Manage interactions with outside vendors for maintenance and services Job Specifications Typically has the following skills or abilities: Bachelor’s degree in related field or equivalent experience; Minimum of 1 additional year of experience related to functional area Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports Demonstrated ability to provide services and support for complex systems or issues Excellent interpersonal skills to facilitate, educate and build strong business partner relationships Strong team building and collaboration skills Strong organizational and project management skills Proficient with spreadsheet and word processing applications; ability to work with a variety of system applications. Ability to analyze work processes and make recommendations to improve department efficiency Excellent problem-solving and analytical skills Excellent verbal and written communication skills, including the ability to present technical information in a user-friendly format Preferred Skills Enterprise project sponsorship experience Experience with claims and product systems, data, and related technologies Cross‑stakeholder execution expertise #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $94,500.00 - $152,250.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Lead design, development, and implementation of complex systems within Agile, mentor staff, and drive technological vision. | Bachelor's degree or equivalent and minimum 6 years programming experience with strong technical knowledge and leadership ability. | Own the design construction, development, testing, implementation, and technology delivery for business needs throughout the company. Responsible for technical aspects of the entire process of agile development for large complex projects. May supervise or coordinate activities of other personnel as necessary within Agile development cycle. Design, code/develop, test, and implement complex systems Design solutions to solve complex business problems, considering operational and functional aspects of the solution demonstrating an in-depth understanding of the business function and related functions Define solution scope to deliver early business value. Ensure objectives are clear to all team members Lead and monitor the work of other development staff. Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities Utilize advanced technical knowledge to influence GTS system architecture and future technological vision Drive constructive change, simplifying and improving the performance of critical systems, improving maintainability, and providing leadership Job Specifications Typically has the following skills or abilities: Bachelor’s Degree in Computer Science or related field or equivalent experience Minimum 6 years of programming experience Advanced programming experience in one or more current programming languages Excellent written and verbal communication skills Full technical knowledge of all phases of application development including analysis and programming Ability to independently provide in–depth evaluation and analysis of unique complex technological issues Demonstrated ability to lead others to optimal outcomes Exercise discretion and independent judgment in the performance of job duties #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $84,000.00 - $141,750.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Lead long-term planning, installation, and maintenance of enterprise technology infrastructure with focus on system performance and integration. | Bachelor's degree and 6+ years experience with strong analytical and technical leadership skills required. | Ensure optimum performance of infrastructure and enterprise wide technology through the creation, advancement, and support of the technology, ensuring compatibility of design/components. This may include the operation of capacity software tools, and other software and hardware monitoring tools/technologies. May perform one or more of the following: Responsible for long – term planning for enterprise wide technology aligned with organizational/GTS goals Install, and maintain infrastructure throughout organization Provide support for projects in relation to enterprise system requirements and testing as needed Contribute technical expertise to the planning of system architecture Develop/maintain policies and procedures surrounding enterprise – wide technology Lead operations for system performance, complex problem determination, and resolution for systems at the different enterprise levels Develop guidelines for system implementation in regards to retaining system security Monitor system performance; perform complex problem determination, and resolution for systems at the different enterprise levels Direct impact analysis regarding enterprise – wide technology May perform capacity planning , including long-term plans, tracking, analysis and the impact and necessary modification of enterprise software and hardware Technical expert for support of system integration, software and hardware at enterprise level for optimum performance Remain current on new technologies; introduce applicable technology in alignment with goals and for creative solutions Drive constructive change and provide leadership Job Specifications Typically has the following skills or abilities: Bachelor’s Degree in Computer Science or related field or equivalent experience Minimum 6 years of related experience Technical expert and leader for necessary input to project work Knowledge of application architecture, operating systems, etc.; ability to perform job independently Prefer capacity monitoring experience Technical planning experience necessary Ability to report on technical information, while tailoring to the audience Excellent analytical and problem - solving skills for even most complex technical problems Excellent organization and time management skills Influence organizational best practices to better suit organization needs Identify and mitigate risks; contribute to risk management plan Excellent written and verbal communication skills to employees of all levels Demonstrated ability to direct others to optimal outcomes Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $84,000.00 - $141,750.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Analyze and design technical solutions, produce specifications, lead technical projects, and facilitate communication between technical and business teams. | Bachelor's degree or equivalent experience, 4+ years in information systems analysis, coding comprehension, strong communication, and problem-solving skills. | Utilize in-depth technical knowledge for analysis and drive technical transition, system modification/enhancements, and aid in process of technical development. Be a strategic liaison and focal point of communication between GTS staff, management, and business partners in order to achieve creative and effective technical solutions. Perform strategic technical research and analysis for all lines of business. Additional roles may include consultation, coordination, and support to various strategic technical committees and programs. Perform one or more of the following: Produce efficient functional and technical specifications for moderately complex to complex projects Research and determine technical system implications from business user stories Provide technical requirements definition, detailed development specifications, development, test methods, and project/functionality delivery in line with the long-term goals and objectives and architecture Utilize developed knowledge of information systems, including but not limited to system flow, input and output requirement, infrastructure, and coding, in order to create technical designs which ensure business needs are met Stay informed of GTS architecture and strategic goals to ensure the preservation of these in projects throughout the enterprise; also remain current and comprehend the vision, long-term objectives, and goals Conduct technical analysis of complex issues and actively participate or lead throughout development cycles and/or enterprise modifications Serve as resource and point of contact for technical team members for delivery and support of design/development cycle, and post-implementation Develop technical plans and analyze, identify, plan, and manage scope and risks required to meet goals of moderately complex to complex projects Facilitate and influence communications between technical and business units to drive technical projects to optimal outcome Continually look for process improvement strategies Conduct impact analysis and mitigate risks Remain current on new technologies; introduce applicable technology in alignment with goals and for creative solutions Guide change with a focus on optimal outcomes Job Specifications Typically has the following skills or abilities: Bachelor's degree in Computer Science or related field, or equivalent experience 4+ years of experience performing analysis of information systems Experience coding; must read/comprehend code in order to design technical specifications Some knowledge of various data transmission methods preferred Health Care Industry experience or knowledge preferred Effectively communicate information to a wide variety of technical and non-technical employees Proficient with the MS Office Suite of products, flowcharting, document management, and graphics creation/editing software Vast knowledge of multiple approaches for technology solutions compatible with business requirements Skill to report technical information in clear and concise language, appropriate for message and audience Proven customer service and interpersonal skills General department-specific knowledge Excellent analytical and problem-solving skills for moderately complex to complex problems Excellent organization and time management skills Meet/exceed organizations best practices, expectations, and standards Identify and mitigate risk(s) Excellent written and verbal communication skills Demonstrated ability to guide others in regards to team self-management Ability to regularly exercise discretion and independent judgment in the performance of job duties #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $63,000.00 - $108,675.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Lead business data analytics projects, mentor others, develop data models and visualizations, communicate insights, and collaborate with business and technical teams to optimize decision-making. | 6+ years of data analytics experience, proficiency in SQL, data modeling, visualization tools like Power BI or Tableau, statistical modeling, strong communication skills, and leadership in analytics projects. | The Principal Business Data Analyst leads collaborations with business teams to determine needs and opportunities for leveraging data in support of business monitoring and decision management. This position mentors’ others to apply a range of analytics and statistical techniques to generate relevant and accurate insights through data exploration, modeling, analysis and mining. Communicates findings effectively using visualizations, dashboards and presentations with the goal of optimizing business decisions and outcomes. Lead engagements with business leaders and staff to clarify needs and define business requirements for strategic data use; where possible anticipates and proposes opportunities for analysis and exploration in support of business optimization and decision-making Support decision-makers by performing data exploration, analysis and statistical inference to identify and interpret trends and patterns in datasets and detect influences, opportunities and risks Develop forecasts, regression models, what-if scenarios and recommendations in consultation with leaders to support strategic/tactical planning and operational decision-making Lead the creation of dashboards, visualizations and reports to support business performance monitoring, automating where possible, to support stakeholders’ ability to be data driven Effectively communicates insights for business leaders and colleagues in order to advance the collective intelligence of the organization Work collaboratively with the enterprise analytics and information management team to articulate business needs for new/revised data models and views/access to the data Produce business-specific workflows and data models for analysis using enterprise analytics and data management tools, including the integration of external data sets that are approved for use Serve iterative business needs by developing prototype models that join large volumes of data across multiple data domains to deliver views for use by other analysts; understands the modeling techniques for ensuring integrity and responsiveness in those deliverables Identify business opportunities for machine learning and collaborates with Data Scientists to deliver value for the business unit Contribute to data inventory and stewardship efforts, including contributions to metadata management, data profiling, data quality remediation and data cleansing Maintain high standards and adheres to all enterprise policies and guidelines regarding data security and privacy, data management, data quality and data governance; regards data as an enterprise asset that is to be protected and used both strategically and appropriately Job Specifications Typically has the following skills or abilities: Bachelor’s degree in statistics, analytics, mathematics, economics, computer science or related functional area; or equivalent experience 6+ years of demonstrated data analytics experience including querying and analyzing operational and/or financial data, generating insights and communicating those effectively with colleagues and leaders Prior experience in successfully leading analytics projects in one or more of the following domains/business functions: Financial Management and Forecasting, Risk Assessment, Insurance Utilization and Pricing, Supply Chain Optimization, Retail Management, eCommerce Management, Consumer Behavior Analysis, Marketing Optimization or Healthcare Management Proficient in building complex data queries using SQL in order to join, filter, cleanse and aggregate data; understanding of how no/low-code applications apply SQL concepts to do the same Proficient in designing data workflows and business-oriented data models against relational database structures Proficient in visualization and dashboard design techniques to create interfaces that monitor business performance against KPIs and highlight trends/patterns Proficient in using data exploration and analysis platforms such as PowerBI, Cognos Analytics, Tableau, SAS or similar Experience applying statistical modeling to evaluate complex business problems and develop forecasting and what-if scenarios Possesses strategic skills, business acumen and curiosity to envision opportunities, document requirements and collaborate for successful outcomes Capable of mentoring others to elevate the collective skills of the team Familiarity with Data Science techniques and experience in the use of notebooks (i.e. Jupyter) with programming languages like Python and R Excellent written and verbal communication, presentation and analytical skills Preferred Skills: Ability to collaborate with the Sr VP OGC, executive stakeholders, technical staff, analysts, and subject-matter experts in creating robust, high-trust, scalable Enterprise data analytics solutions for business insight Ability to advise business and technical leadership and Product Owners in defining and scoping strategic Enterprise, Pillar, and Line of Business analytics product backlogs and performance metrics Familiar with Government Affairs, Underwriting. Regulatory and legislative proposed changes – statistical modeling to determine various outcomes Determine Analytics by state and business impacts calculated by proposed outcomes #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $84,000.00 - $141,750.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Supervise and coach a team supporting business operations and new application implementations, coordinate projects, and improve customer experience through process and tool enhancements. | Bachelor’s degree or equivalent, 2+ years leadership in business or technical environment, strong communication, project management, and technical platform knowledge. | Provide day-to-day supervision and coaching to a team responsible for supporting business operations and implementation of new applications and capabilities. Partner with cross-functional teams to identify opportunities for operational efficiency, ensuring tools, processes, and workflows align with business needs and improve the customer experience. Supervise daily activities of Customer Experience and Payment Integration team to ensure quality and timely support of business operations Coordinate and prioritize work assignments and projects based on business needs and enterprise priorities Partner with business units to identify gaps, gather requirements, and provide solutions that improve operational efficiency Assist in evaluating the feasibility of new tools, system enhancements, or process changes by gathering requirements, documenting impacts, and coordinating with business stakeholders Support the implementation and adoption of standardized tools, processes, and platforms across sales, marketing, and customer service Track and report on adoption metrics, process efficiency outcomes, and service-level performance to identify areas for continuous improvement. Serve as a liaison between business units and internal supports teams to facilitate issue resolution, gather feedback, and communicate updates Monitor trends in issues, requests, or process challenges; escalate and recommend solutions to maintain service levels and improve the customer experience Stay current on emerging tools and best practices in Customer Experience and Payment Integration, and recommended opportunities for adoption Serve as a subject matter expert for supported technology platforms Job Specifications Typically has the following skills or abilities: Bachelor’s degree in related field or equivalent experience Minimum of 2 years of leadership experience in a business or technical environment Demonstrated ability to lead teams and drive performance improvements Strong understanding of technical platforms and applications relevant to Customer Experience and Payment Integration Ability to communicate to all levels of the company Excellent communication skills, both verbal and written Experience supporting the rollout or adoption of new processes, systems, or tools Strong organizational, analytical, and project management skills Ability to exercise discretion and independent judgment #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $58,656.00 - $108,078.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Develop, research, test, and implement business process improvements and system changes, lead teams, evaluate impacts, and provide post-implementation support. | Bachelor’s degree or equivalent, 4+ years experience in data gathering, financial and risk analysis, project planning, business process analytics, and strong communication and leadership skills. | Develop, research, test, and implement business process improvements, procedures, and system changes. Use independent judgment to gather and evaluate information to make recommendations for improvements to business processes or systems. Develop alternative views and future business needs to assist management in making business changes to stay ahead of the competition Research the external market and internal business to find and leverage patterns and best practices to improve business processes Apply advanced analysis skills in the development of business process models, procedures, and systems Lead teams to continually look at process improvement strategies for business processes and systems Evaluate business process changes to identify and document business impacts and benefits at a corporate level Act as subject matter expert to provide business requirements for process improvements and system enhancements Conduct effective interviews/research to determine and document the stakeholders, business needs, and requirements Serve as a mentor for requirement methodology and analysis best practices Review technical design deliverables to ensure business objectives are reached Assist business stakeholders in designing user acceptance testing, defect reporting, and resolution, with the ability to lead others in these activities Identification of training and development materials, communications of changes, manuals, etc Provide post-implementation support, such as problem resolution, adjustments to new procedures, and change management Develop presentations of materials, models, findings, plans, and/or conclusions Job Specifications Typically has the following skills or abilities: Bachelor’s Degree in Business Administration or related field, or equivalent experience 4+ years of experience in data gathering, research & analytics, problem identification, and presenting solution recommendations 4+ years of experience with financial and risk analysis, making recommendations, and preparing business cases, including cost-benefit analysis 4+ years of in-depth knowledge of project planning techniques and methodologies 4+ years of experience with business process analytics using Excel, flowcharting, activity diagrams, and workflow models Demonstrated ability to document, propose, negotiate, and present approaches and solutions Ability to visualize and create plans for future business outcomes and changes Thorough understanding of business implications, project interdependencies, and system interfaces Strong conflict management skills Proficient at facilitating meetings and negotiating across all levels of the organization Ability to multitask and work in a team environment Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization Regularly exercise discretion and independent judgment in the performance of job duties #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $63,000.00 - $108,675.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Support business teams by analyzing data, creating dashboards, troubleshooting data issues, and collaborating with analytics teams to improve business decision-making. | Bachelor’s degree or equivalent experience, 2+ years data analytics experience, SQL querying skills, experience with visualization tools, data modeling knowledge, and strong communication skills. | The Business Data Analyst supports a business team’s ability to leverage data in support of business monitoring and decision management. Applies a range of analytics and data management techniques to generate accurate data and relevant insights, including the creation of visualizations and dashboards to optimize business decisions and outcomes. Engage with business teams to clarify needs and define business requirements for data analysis in support of business optimization and decision-making Perform data exploration and analysis to identify and interpret trends and patterns in datasets Create dashboards, visualizations and reports to support business performance monitoring to support stakeholders’ ability to be data driven Work collaboratively with the enterprise analytics & information management team to articulate business needs Contribute to data inventory and stewardship efforts, including contributions to metadata management, data profiling, data quality remediation and data cleansing Perform research within the business area to determine the appropriate definition and logic for cataloging and modeling data within the analytics ecosystem Perform user acceptance testing to confirm data output and capabilities meet business expectations and align to business processes Troubleshoot data discrepancies and inconsistencies and partner with the enterprise analytics & Information management team to detect issues and automate resolutions Maintain high standards and adheres to all enterprise policies and guidelines regarding data security and privacy, data management, data quality and data governance; regards data as an enterprise asset that is to be protected and used both strategically and appropriately Job Specifications Typically has the following skills or abilities: Bachelor’s degree in statistics, analytics, mathematics, economics, computer science or related functional area; or equivalent experience 2+ years of demonstrated data analytics experience including experience querying and analyzing operational and/or financial data, generating insights and communicating those effectively with colleagues and leaders Experience building data queries using SQL in order to join, filter, cleanse and aggregate data; understanding of how GUI-driven applications apply SQL concepts to do the same Experience creating data visualizations/dashboards that highlight trends and patterns with the ability to monitor business performance against KPIs Experience using data exploration and analysis platforms such as Cognos Analytics, Tableau, PowerBI or similar Familiarity with data modeling concepts and relational database structures Ability to analyze and document business requirements, inclusive of needs and expectations Effective written and verbal communication, presentation and analytical skills Expert level skills in Excel #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $58,656.00 - $88,653.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Design, develop, test, and implement moderately complex systems while mentoring junior engineers and resolving system problems. | Bachelor’s degree or equivalent, 4+ years programming experience, proficiency in one or more current programming languages, strong application development knowledge, and good communication skills; healthcare scheduling and C# API experience preferred. | Complete the design, construction, development, testing, implementation, and technology delivery for business needs throughout the enterprise. Experienced Software Engineer is responsible for technical aspects of the entire process of agile development for moderately complex projects. Design, code/develop, test and implement moderately complex systems Design solutions to solve moderately complex business problems, considering operational and functional aspects of the solution, demonstrating an understanding of the business function Research and permanently resolve system problems and incidents Mentor Apprentice and Associate Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities Job Specifications Typically has the following skills or abilities: Bachelor’s Degree in Computer Science or related field or equivalent experience 4+ years of programming experience Proficient programming experience in one or more current programming languages Excellent written and verbal communication skills Strong technical knowledge of all phases of application development including analysis and programming Exercise discretion and independent judgment in the performance of job duties Preferred Skills: • Experience with Healthcare/Visioncare Appointment Scheduling Systems UX and APIs is nice to have • C# REST APIs experience is nice to have • DHTMLx Scheduler experience is nice to have • Angular, Bootstrap, Javascript, knockout.js experience is nice to have • Experience with Volatility Based Decomposition architectural practices is nice to have #LI-EYEFINITY Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $63,000.00 - $108,675.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

Coordinate and lead multiple related projects to achieve business objectives, manage budgets and schedules, provide guidance to project managers, and communicate with stakeholders. | Bachelor’s degree or equivalent, minimum 6 years project/program management experience, strong leadership and financial skills, ability to manage complex initiatives and stakeholders. | Coordinate the management of multiple related projects directed toward a common business objective. Partner with business leaders to envision, define, and initiate programs. Provide direction and guidance to project managers to monitor cost, schedule, and technical performance of component projects and operations, while working to ensure the ultimate success of the program. Partner with business leaders in envisioning and strategic planning efforts for company programs Develop program road map/implementation plan Establish and manage the governance structure for the program Manage program communications with key stakeholders, project sponsors, project managers, and the program team Perform program risk management and manage escalation of program issues Coordinate and monitor the scheduling, financial, and technical performance of company programs Perform master resource planning for the program roadmap, ensuring maximum efficiency in resource allocation across projects Facilitate the development of a cost-benefit analysis and return on investment for each project Develop budget, financial projections, and forecasted ROI for the program Aid in the negotiation of contracts and contractual changes, and coordinate preparations of proposals, plans, specifications, and financial conditions of contracts Ensure adherence to master plans and schedules, facilitate solutions to program problems, and direct the work of project team members assigned to the program from various departments Work with project managers to ensure projects are completed on time and within budget, and that the projects deliver the intended business results and value Act as an advisor to the program team regarding projects, tasks, and operations Build an effective matrixed team and inspire a shared vision for the program Clearly communicate roles and expectations to project managers Provide coaching to matrixed project managers; give input to manager on project managers’ performance Create and deliver information at an appropriate level for audience, including presentations and status updates Gain needed support from key stakeholders to lead and manage changes to successfully execute the program Job Specifications Typically has the following skills or abilities: Bachelor’s Degree in Business Administration or related field, or equivalent experience Minimum 6 years of experience in project management/program management, leading large and complex projects Minimum 6 years of experience with various project management methodologies, standard concepts, practices, procedures, tools, and/or software packages Rely on extensive experience and judgment to plan and accomplish goals Proven ability to navigate complex situations through organizational landscape and with multiple stakeholders Strong leadership skills to coordinate and motivate project teams Adept at financial management to administer budgets across multiple projects and ensure the program meets its requirements for return on investment, timing, and budget Ability to drive results through informal authority, serve as a consultant to key business partners, and represent users and customers in every thought and interaction Proven ability to successfully manage risks/issues at a program level Ability to elicit cooperation from Senior Management and other departments Demonstrated ability to be a decision-maker, showing balanced consideration of business issues Excellent written and verbal communication skills and analytical skills Strong business aptitude and problem-solving skills Strategic skills to support envisioning work, program planning, and forecasting Willing to travel as required (estimate 10%) Regularly exercise discretion and independent judgment in the performance of job duties #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $84,000.00 - $141,750.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

The Senior Financial Analyst performs complex financial analysis to evaluate company expenses, income, and business results. They assist in setting the strategic direction of the enterprise and make recommendations to improve company performance. | Candidates should have a Bachelor's degree in Accounting, Business, or a related field, along with six years of relevant financial analysis experience. Strong analytical, communication, and organizational skills are essential for this role. | Performs complex financial analysis involving company expenses, income, and other business results based on past, present, and future operations. Assists in evaluating information for setting the strategic direction for the enterprise. Researches and analyzes business and financial information at a corporate level; makes recommendations and assists in establishing the strategic direction of the company Researches, analyzes, and reports fluctuations in financial and business results to identify trends and research variances; makes recommendations to improve company performance and resolve issues Researches, analyzes, and reports fluctuations between actual financial results compared to budgeted amounts to advise management on potential areas of cost impact; makes recommendations for corrective action Assists in the preparation of company budgets and financial forecasts for the development of business plans Monitors and evaluates individual department expenses and identifies any specific trends to assist in cost control Recommends changes to streamline accounting systems and processes to ensure maximum efficiency and appropriate utilization of resources Prepares reports that outline the company's financial position in the areas of income, expenses, and earnings to assist in financial decision-making Analyzes and interprets various financial reports and statistics to management; makes recommendations to ensure proper business decisions are made Assists with the review and evaluation of performance evaluations to provide coaching and feedback Adapts new developments in the field of financial planning and control to ensure the enterprise utilizes the most effective financial practices; makes recommendations to improve financial systems and processes Job Specifications Typically has the following skills or abilities: Bachelor's degree in Accounting, Business, or related field, or equivalent experience Six years of related financial analysis experience Demonstrated ability to conduct various types of analysis, including cost-benefit and alternative analysis Excellent verbal and written communication skills Proficient in spreadsheet applications and mainframe accounting systems Strong organizational skills, accuracy, and attention to detail Ability to multitask and work under strict deadlines Strong business aptitude, analytical, and problem-solving skills Knowledge of financial and operational planning processes and best practices Strong work ethic and flexible work style Ability to regularly exercise discretion and independent judgment in the performance of job duties. Proven ability to navigate complex situations through organizational landscape and with multiple stakeholders Demonstrates ability to be a decision-maker, showing balanced consideration of business issues Clean credit history as reported by credit report #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $84,000.00 - $141,750.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

The Senior Business Process Analyst analyzes existing business processes and develops improvements to enhance efficiency and scalability. They engage with various departments to understand requirements and collaborate on solutions while researching best practices to support strategic goals. | Candidates should have a Bachelor's Degree in Business Administration or a related field, along with 6+ years of process improvement experience and Six Sigma certification. Strong analytical skills and experience in financial analysis and project planning are also required. | The Sr Business Process Analyst analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements to meet business growth, quality, and scalability goals. Engages with other departments to better understand business requirements and collaborate on solutions. Research best business practices within and outside the department to establish benchmark data. Assess current processes and identify defects, root causes, gaps, and areas of improvement; balance technical expertise with a general understanding of business objectives to recommend innovative changes to develop and enhance processes and best practices to ensure maximum efficiency and appropriate utilization of resources Research best business practices within and outside the organization to establish benchmark data to support the strategic direction of the enterprise. Interpret customer needs, translate concepts into recommendations, and quantify results and trends Research, analyze, and report fluctuations in financial and business results to identify trends and research variances. Make recommendations to improve company performance, KPIs, cost control, and resolve issues Prepare detailed and accurate written reports with sound, actionable business insight for presentation to leadership Develop alternative views and future business needs to assist management in making business changes to stay ahead of the competition Apply advanced quantitative, qualitative, and analytical skills, as well as an ability to understand the big picture, and the varied needs of different stakeholders, to identify impacts and benefits Ability to decipher ambiguous requests, while able to synthesize information into recommendations across a variety of audiences Participate in discussions with technical experts on system functionality and impacts to identify technical solutions to meet business objectives Identify training and development materials, communications of changes, manuals, etc Create an implementation plan and provide post-implementation support, such as problem resolution, adjustments to new procedures, and change management Job Specifications Typically has the following skills or abilities: Bachelor’s Degree in Business Administration or related field, or equivalent experience 6+ years of process improvement or process reengineering experience Six Sigma Black or Master Black Belt certification required Experience in data gathering, research, and analytics, problem identification, and presenting solution recommendations Experience with financial and risk analysis, making recommendations, and preparing business cases, including cost-benefit analysis In-depth knowledge of project planning techniques and methodologies of in-depth and/breadth of expertise in own discipline, and broad knowledge of other disciplines within the function Experience with business process analytics using Excel, flowcharting, activity diagrams, and workflow models Advanced ability to use process improvement methodologies, including Six Sigma, Lean, and other tools and techniques, including statistics and data analysis, as well as change leadership methodologies Ability to document, propose, negotiate, and present approaches and solutions Strong analytical skills with a strong working knowledge of the business to effectively translate business needs into processes, IT, or other solutions Ability to visualize and create plans for future business outcomes and changes Demonstrated experience using tracking, reporting, and process mapping tools Strong conflict management skills, effective influence, change management, and coaching skills Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization Must be able to travel up to 10% of the time, both domestic and international Preferred Skills: Strong data analysis and mining experience Strong presentation skills Experienced in Six Sigma, DMAIC and Lean FOCUS Methodology #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Ensure accurate, timely, and efficient customer support by responding to inquiries from various stakeholders. Educate and influence customers on the value and benefits of the company's products and services. | Candidates should have one to two years of customer service experience and be available to work any shift, including weekends and holidays. Effective verbal and written communication skills, along with problem-solving abilities, are essential. | With general supervision, ensure accurate, timely, and efficient customer support. Respond to customer inquiries in a manner that supports the achievement of goals. Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email Contingent on the Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures Online purchasing & e-Commerce knowledge Internet knowledge Payment processing/payment collections Eligibility verification Order Status, Shipping Status, and Stock Availability Accurate completion of necessary documentation, letters, and forms processing Quality Assurance testing for company software Research and resolve issues/complaints and determine appropriate resolution(s) Solve problems and assist with issues that may not fit the “cookie-cutter” solution Effectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts Effectively maintain specific line of business Customer Service standards and support level standards Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to respond to customer inquiries accurately and consistently Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information to attendees; available for occasional overnight travel Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders Contingent on the LOB, may be the first point of contact for Sales Representatives, not related to customer orders Contingent on the LOB, may process claims based on business needs and workflow fluctuations Job Specifications Typically has the following skills or abilities: One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries Available to work any shift, including weekends, holidays, and/or overnight Demonstrated internet knowledge and understanding of basic internet browser settings Demonstrated ability to work with multiple software programs, simultaneously Working knowledge of MS Office package Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made Excellent interpersonal and rapport-building skills Ability to ask appropriate and relevant questions to identify customer needs Proven problem-solving, negotiations, and decision-making skills Ability to use appropriate discretion and judgment in applying customer/call handling guidelines Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check In order to perform the duties of a Customer Support Representative successfully and consistently on our systems and networks, the following internet and equipment are required: OS (Provided) Windows 10 CPU (Provided) Intel® Core™ i5-7500 (4 Cores/6MB/4T/3.6GHz) Memory (Provided) 16GB 2X8GB 2666MHz DDR4 Memory Hard Drive (Provided) 256GB Solid State Hard Drive Wired Headset (Provided) Yes Wired Connection (to Router/Modem; Cable/wire provided) Router/Modem NOT provided Yes Download Speed (per user on home network) 50 Mbps Upload Speed (per user on home network) 10 Mbps Loaded Latency < 150 ms #LI-MARCHON Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $15.75 - $22.58 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

The Senior Financial Analyst performs complex financial analysis to evaluate company expenses, income, and business results. They assist in setting the strategic direction of the enterprise and make recommendations to improve company performance. | Candidates should have a Bachelor's degree in Accounting or Business and six years of related financial analysis experience. Strong analytical, communication, and organizational skills are essential, along with proficiency in spreadsheet applications. | Performs complex financial analysis involving company expenses, income, and other business results based on past, present, and future operations. Assists in evaluating information for setting the strategic direction for the enterprise. Researches and analyzes business and financial information at a corporate level; makes recommendations and assists in establishing the strategic direction of the company Researches, analyzes, and reports fluctuations in financial and business results to identify trends and research variances; makes recommendations to improve company performance and resolve issues Researches, analyzes, and reports fluctuations between actual financial results compared to budgeted amounts to advise management on potential areas of cost impact; makes recommendations for corrective action Assists in the preparation of company budgets and financial forecasts for the development of business plans Monitors and evaluates individual department expenses and identifies any specific trends to assist in cost control Recommends changes to streamline accounting systems and processes to ensure maximum efficiency and appropriate utilization of resources Prepares reports that outline the company's financial position in the areas of income, expenses, and earnings to assist in financial decision-making Analyzes and interprets various financial reports and statistics to management; makes recommendations to ensure proper business decisions are made Assists with the review and evaluation of performance evaluations to provide coaching and feedback Adapts new developments in the field of financial planning and control to ensure the enterprise utilizes the most effective financial practices; makes recommendations to improve financial systems and processes Job Specifications Typically has the following skills or abilities: Bachelors degree in Accounting or Business or related field or equivalent experience Six years of related financial analysis experience Demonstrated ability to conduct various types of analysis, including cost-benefit and alternative analysis Excellent verbal and written communication skills Proficient in spreadsheet applications and mainframe accounting systems Strong organizational skills, accuracy, and attention to detail Ability to multi-task and work under strict deadlines Strong business aptitude, analytical, and problem-solving skills Knowledge of financial and operational planning processes and best practices Strong work ethic and flexible work style Ability to regularly exercise discretion and independent judgment in the performance of job duties Proven ability to navigate complex situations through organizational landscape and with multiple stakeholders Demonstrates ability to be a decision-maker showing balanced consideration of business issues Clean credit history as reported by credit report Preferred Skills: Strong accounting background with GAAP knowledge and experience in month-end close processes Proven ability to create executive-level presentations and communicate complex financial information to senior leadership Experience with M&A integration, process documentation and standardization of financial procedures across multiple entities Advanced Excel proficiency and experience with ERP systems; SAP experience ideal CPA designation or progress toward completion preferred Strong project management skills with ability to work independently on ad hoc assignments and cross-functional initiatives #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $84,000.00 - $141,750.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Ensure accurate, timely, and efficient customer support by responding to inquiries from various stakeholders. Educate customers on the value and benefits of the company's products and services while resolving issues and complaints. | Candidates should have one to two years of customer service experience and be available to work any shift, including weekends and holidays. Effective verbal and written communication skills, along with the ability to work with multiple software programs, are essential. | With general supervision, ensure accurate, timely, and efficient customer support. Respond to customer inquiries in a manner that supports the achievement of goals. Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-mail Contingent on the Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures Online purchasing & e-Commerce knowledge Internet knowledge Payment processing/payment collections Eligibility verification Order Status, Shipping Status, and Stock Availability Accurate completion of necessary documentation, letters, and forms processing Quality Assurance testing for company software Research and resolve issues/complaints and determine appropriate resolution(s) Solve problems and assist with issues that may not fit the “cookie-cutter” solution Effectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts Effectively maintain specific line of business Customer Service standards and support level standards Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to respond to customer inquiries accurately and consistently Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information to attendees; available for occasional overnight travel Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders Contingent on the LOB, may be the first point of contact for Sales Representatives, not related to customer orders Contingent on the LOB, may process claims based on business needs and workflow fluctuations Job Specifications Typically has the following skills or abilities: One to two years of customer service experience in handling moderate to complex customer inquiries in a call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries Available to work any shift, including weekends, holidays, and/or overnight Demonstrated internet knowledge and understanding of basic internet browser settings Demonstrated ability to work with multiple software programs simultaneously Working knowledge of MS Office package Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made Excellent interpersonal and rapport-building skills Ability to ask appropriate and relevant questions to identify customer needs Proven problem-solving, negotiations, and decision-making skills Ability to use appropriate discretion and judgment in applying customer/call handling guidelines Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check In order to perform the duties of a Customer Support Representative successfully and consistently on our systems and networks, the following internet and equipment are required: OS (Provided) Windows 10 CPU (Provided) Intel® Core™ i5-7500 (4 Cores/6MB/4T/3.6GHz) Memory (Provided) 16GB 2X8GB 2666MHz DDR4 Memory Hard Drive (Provided) 256GB Solid State Hard Drive Wired Headset (Provided) Yes Wired Connection (to Router/Modem; Cable/wire provided) Router/Modem NOT provided Yes Download Speed (per user on home network) 50 Mbps Upload Speed (per user on home network) 10 Mbps Loaded Latency < 150 ms #LI-MARCHON Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $15.75 - $22.58 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart