VSP Vision Care

Compensation

Full Description

Provide day-to-day supervision and coaching to a team responsible for supporting business operations and implementation of new applications and capabilities. Partner with cross-functional teams to identify opportunities for operational efficiency, ensuring tools, processes, and workflows align with business needs and improve the customer experience. Supervise daily activities of Customer Experience and Payment Integration team to ensure quality and timely support of business operations Coordinate and prioritize work assignments and projects based on business needs and enterprise priorities Partner with business units to identify gaps, gather requirements, and provide solutions that improve operational efficiency Assist in evaluating the feasibility of new tools, system enhancements, or process changes by gathering requirements, documenting impacts, and coordinating with business stakeholders Support the implementation and adoption of standardized tools, processes, and platforms across sales, marketing, and customer service Track and report on adoption metrics, process efficiency outcomes, and service-level performance to identify areas for continuous improvement. Serve as a liaison between business units and internal supports teams to facilitate issue resolution, gather feedback, and communicate updates Monitor trends in issues, requests, or process challenges; escalate and recommend solutions to maintain service levels and improve the customer experience Stay current on emerging tools and best practices in Customer Experience and Payment Integration, and recommended opportunities for adoption Serve as a subject matter expert for supported technology platforms Job Specifications Typically has the following skills or abilities: Bachelor’s degree in related field or equivalent experience Minimum of 2 years of leadership experience in a business or technical environment Demonstrated ability to lead teams and drive performance improvements Strong understanding of technical platforms and applications relevant to Customer Experience and Payment Integration Ability to communicate to all levels of the company Excellent communication skills, both verbal and written Experience supporting the rollout or adoption of new processes, systems, or tools Strong organizational, analytical, and project management skills Ability to exercise discretion and independent judgment #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $58,656.00 - $108,078.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart